Customer Reviews for U-Haul Moving & Storage of Nanuet

6,470 comentarios

170 - 1st St   Nanuet, NY 10954

(845) 624-0099

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(845) 624-0099

170 - 1st St
Nanuet, NY 10954

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ELVID I. 
Clasificación:
4.0

Windows be cleaned inside and outside. Second, snow and ice on lot, tough to walk to vehicle, should be brought to dry area. Otherwise, all was good. Everyone very courteous and helpful -- 5*****.

GEORGEROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELJ N. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ODEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERSHEL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
3.0

I waited 4 months for the electrical component of my hitch to come. Installation was finally done. I then went to use my hitch last August (delayed use due to covid) only to find out they NEVER INSTALLED THE ELECTRICAL COMPONT. They never told me it was not installed but charged me for it. I have a hitch that I can't tow anything with because I can't plug the tail lights in.

Deanna B. 
Clasificación:
5.0

Nothing. The staff at this location are knowledgeable, friendly and courteous.

Wendy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASONCHRISTIAN H. 
Clasificación:
5.0

Fast and efficient pick up drop off

Michael P. 
Clasificación:
5.0

The representative who helped us was FANTASTIC! He helped us once before when we bought a hitch and had it installed on my son's car and he was FANTASTIC at that time as well. Unfortunately, I don't remember his name, but he provides top grade customer service and U-Haul should recognize he is a great employee with what I believe is unlimited potential.

Daniel S. 
Clasificación:
5.0

Be clear with all the side fees. Like I asked if there's a hand truck available and he told me yes it's on the truck just rip the tie open and use it and now I see I was charged for it and same Is with the moving pads

hershy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
3.0

The trailer leaked water. We drove through rain and when we opened the trailer, several boxes were ruined. Good thing that I didn't have valuable papers inside. Also, one of the employees was smoking pot in the back parking lot. Finally, in the process of renting it was stated that I needed a 1-7/8" or 2" hitch ball. I had a 1-78", so I was OK. However, when I went to pick up the trailer, it only took 2" balls, so I had to buy one there. If the reservation process had told me I had to, I would have bought it in advance elsewhere at a cheaper price.

Pablo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pearl G. 
Clasificación:
5.0

Online reservation was seamless. On site staff were professional and assisted with minor connection issue with trailer! Awesome experience

JOSEA R. 
Clasificación:
5.0

Best customer service. Staff was very friendly and really cooperative.

Muhammad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUJIN S. 
Clasificación:
4.0

Fix the website! No access for pickup or drop off and was charged extra $20 because of this! Very disappointed

Michael W. 
Clasificación:
5.0

Again no wait time drove in ensure I had a good email address was out in less than two minutes receipt was emailed everything was perfect

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

The fleet is getting older- a lot of wear and tear on the vehicles at 25k miles!

Vincent O. 
Clasificación:
4.0

Very clean van. Return person was very friendly.

STEVENJOHN C. 
Clasificación:
5.0

Customer service cordial and effecient

Beverley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caren M. 
Clasificación:
2.0

Person at pick-up was rude and made me wait a long time.

MARK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNEER T. 
Clasificación:
4.0

El cliente no dejó un comentario.

bernise d.  |  First Impressions 
Clasificación:
1.0

I was charged for a late return fee, when the truck was returned at 5:22pm same day and the nanuet location does not close until 7pm. No one at the store was able to help me or give me a correct answer. I would like to be refunded my 20$ thank you.

Jesus R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Winston J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doreen B. 
Clasificación:
5.0

I was so engaged by the excellent customer care and attention to details by Yves Charleus, I did not note any needed improvements. Keep up the great work.

Tchen V. 
Clasificación:
2.0

Warning lights came on just after I picked up the vehicle, it took 3 phone calls for over a 20 minute period each time to try and talk to someone. Issue not resolved. The amount of gas they said was in the vehicle when I picked it up and returned it was wrong I took pics of before and after I returned the vehicle, I returned it full. When I called haul about the issues they said they would call me back, that was 4 days ago. I gues I will not here from them!

Fred S. 
Clasificación:
5.0

This Nanuet location is the best I've ever been to. They are always friendly, super efficient, and helpful. U haul is lucky to have each one of them. I've been renting about once a week lately. I got to know them. Highly recommend.

Lana J. 
Clasificación:
5.0

Guys were great. Nothing but a positive experience from start to finish. Thank you again.

DIANA CHERICE B. 
Clasificación:
4.0

Everything good except 1. Dome light in cab not working - hard to see in the dark. 2. Right turn signal nor working - bad bulb? - either way it would fail NYS Safety inspection. Overall, satisfied. Thank you again. 3rd time renter in 3 weeks.

Jonathan R. 
Clasificación:
5.0

U-Haul have very good service and have truck's with very good condition and cheep price

ELIMEILECHCHESKE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE L. 
Clasificación:
1.0

the workers scream on me. they charge me $4oo more for there mistake

ANTOINEJEAN DADY T. 
Clasificación:
5.0

Staff made it all really seamless

SUSAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORDECHAI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN B R. 
Clasificación:
5.0

Great service. Went out of there way to help.

ROCCOA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARENMARIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASG F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeferson N. 
Clasificación:
3.0

El cliente no dejó un comentario.

KYUNG H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE JEAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUISANTHONY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nachmen J. 
Clasificación:
5.0

Excellent service - guys were great. Very cordial, professional, and friendly. Trailer I rented was smooth sailing. Thank you U-Haul Nanuet.

Hratch B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
5.0

Everything was great.

thomas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
5.0

What a great place and so conveniently located!

Mary M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELJOSEPH T. 
Clasificación:
5.0

Great team!

Jean M. 
Clasificación:
5.0

make sure my tire doesnt have a flat

gershon B. 
Clasificación:
3.0

El cliente no dejó un comentario.

kamrujjaman P. 
Clasificación:
1.0

You guys charged me 3 times and I'm still dealing with the bank

CARLOS T. 
Clasificación:
5.0

I ordered boxes and moving equipment. The Staff is very friendly and very helpful. Place is very clean. They are super busy so rent early.

Karen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

George P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patty D. 
Clasificación:
3.0

when I arrived, I was told that I would get a text with a code for the rental. He didn't mention that I would get one there, so when I got home with the truck and opened the text the code was expired, I called UHaul service and they said the couldn't restart it? When I returned, I was told to return at 8am, which I did. When I got there, the driveway was full and my truck was the last one, blocking the driveway. The office opened at 9 on Sunday and I did not want to block the driveway without any access to a key for the workers. I put the key in the drop box and went a block away to waste time, and ate breakfast. I got back at 8:45 and waited until they were open. They charged me a $20 drop off fee. I explained that I did not want to box them in and I was still here, 15 minutes before they opened and they said that there was nothing that they could do

MICHAELSCOTT D. 
Clasificación:
5.0

Tire pressure on all tires were off. Had to spend an extra 30 minutes there inflating and deflating tires. Other than that, all was great.

anastasios P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE E. 
Clasificación:
5.0

I was there three times at 7 30 A. M. And every employee I saw was extremely helpful and answered all questions fast. You guys did a great job Nanuet N. Y.

JOSEPHL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BASIMHALIM G. 
Clasificación:
4.0

Comunicación

REMBERTO T. 
Clasificación:
4.0

Customer service was great and very helpful.

john S. 
Clasificación:
5.0

Did not get good estimate from rep as to average gas usage. ended up putting in much more gas than neccessary. otherwise everything was great and the truck worked very well

YECHIELY L. 
Clasificación:
4.0

The website is not user friendly it took me 35 minutes to return truck with the instructions I wish the website was a little more easier to navigate

Patricia M. 
Clasificación:
5.0

We had a great experience all around. Good Work Uhaul!

Peter C. 
Clasificación:
3.0

The equipment overall was fine. It is the booking site and reservation system I have issues with. I had made a reservation for a trailer 6x12 a week before. Late in the afternoon the day before I'm supposed to pick up the equipment I'm notified it's not available. When I called to see about a different trailer they tried to send me way out of the way to another location to get the equipment. That was not an alternative as it was in another county over a bridge and in the opposite direction I needed to go. I had to rent a ten foot box truck as the alternative at at least four times the price because of the mileage and that I had to purchase gas. At least the in store representative credited me $50.00 because of the broken guaranteed reservation. I am very disappointed in your service I should not have to scramble and pay way more then was needed as there seemed to be numerous trailers sitting there. I would be very hesitant to rent again if this is a requiring problem. In the future I may just do everything in person as your online system is not 100% guaranteed to be reliable.

MARTIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis H. 
Clasificación:
1.0

Please. This customer is using my phone number. I've had this number for years.

Jared R. 
Clasificación:
5.0

Very nice people

Joseph K. 
Clasificación:
5.0

Everything was great I wish I told or was sent a reminder when renting the truck to return it to the drop off section (I put it back in a space) I see it would have made it easier for the cleaning people.

Stephanie W. 
Clasificación:
5.0

I rent a truck once a month, and find service very good, the people who I have a contact with are always professional. If there was ant one thing that concerns me, the trucks are clean, but the front windshield is always a concern, especially when the sun glare is on the windshield. Other than that great service. will use them again.

RAYMONDCLINTON C. 
Clasificación:
4.0

Big problem with uhaul I had a truck confirmation at a different location and when I went to pick up there was nothing available which made me scramble to find a repaclet that cost more, i expect a refund

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenoor L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUISALONSO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

This was such a good experience renting from this company and location. I would definetly use them again! Great crew, well organized, and the price was right!!

JOANNE R. 
Clasificación:
5.0

I can't speak for every customer but my experience was great, no issue at all while renting a van and the employees were very friendly, best employees to have at this location! I don't feel like there was anything that needs to be improved, all fantastic!

Edgar R. 
Clasificación:
5.0

The staff is very efficient. And accommodating.

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIANGATCHALIAN P. 
Clasificación:
5.0

You have it all thanks

SAMUELJOSEPH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELSCOTT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN EDWARD S. 
Clasificación:
5.0

Great staff

Frank B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon V. 
Clasificación:
2.0

My experience at Uhaul has been dreadful, and unprofessional. The young lady I spoke with was not very helpful. After 40min of attempts to work this through, a young, tall and skinny black man ask how he can help. From there, everything worked out for the best. And I'm thankful that he helped.

Carl B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

IRCAMIAV V.  |  First Impressions 
Clasificación:
5.0

Easy to find the sized unit that is right for me, very convenient location, easy access from the street, plenty of carts to use for move in and favorably priced compared with other comparable facilities. I would highly recommend.

James R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marian M.  |  First Impressions 
Clasificación:
5.0

Yvens was friendly and very helpful. He answered my questions and made me feel at ease abut my choice to store my valuables, etc. with uhaul.

delynn R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David A.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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