Customer Reviews for U-Haul Moving & Storage of Nanuet

6,426 reviews

170 - 1st St   Nanuet, NY 10954

(845) 624-0099

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(845) 624-0099

170 - 1st St
Nanuet, NY 10954

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff made it all really seamless

SUSAN W. 
Rating:
5.0

Customer did not leave a comment.

MORDECHAI L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B R. 
Rating:
5.0

Great service. Went out of there way to help.

ROCCOA J. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

CARENMARIE M. 
Rating:
5.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Customer did not leave a comment.

THOMASG F. 
Rating:
5.0

Customer did not leave a comment.

Jeferson N. 
Rating:
3.0

Customer did not leave a comment.

KYUNG H. 
Rating:
5.0

Customer did not leave a comment.

Carlos D. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE JEAN L. 
Rating:
5.0

Customer did not leave a comment.

LOUISANTHONY M. 
Rating:
4.0

Customer did not leave a comment.

Nachmen J. 
Rating:
5.0

Excellent service - guys were great. Very cordial, professional, and friendly. Trailer I rented was smooth sailing. Thank you U-Haul Nanuet.

Hratch B. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Everything was great.

thomas F. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

What a great place and so conveniently located!

Mary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAELJOSEPH T. 
Rating:
5.0

Great team!

Jean M. 
Rating:
5.0

make sure my tire doesnt have a flat

gershon B. 
Rating:
3.0

Customer did not leave a comment.

kamrujjaman P. 
Rating:
1.0

You guys charged me 3 times and I'm still dealing with the bank

CARLOS T. 
Rating:
5.0

I ordered boxes and moving equipment. The Staff is very friendly and very helpful. Place is very clean. They are super busy so rent early.

Karen K. 
Rating:
5.0

Customer did not leave a comment.

George P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patty D. 
Rating:
3.0

when I arrived, I was told that I would get a text with a code for the rental. He didn't mention that I would get one there, so when I got home with the truck and opened the text the code was expired, I called UHaul service and they said the couldn't restart it? When I returned, I was told to return at 8am, which I did. When I got there, the driveway was full and my truck was the last one, blocking the driveway. The office opened at 9 on Sunday and I did not want to block the driveway without any access to a key for the workers. I put the key in the drop box and went a block away to waste time, and ate breakfast. I got back at 8:45 and waited until they were open. They charged me a $20 drop off fee. I explained that I did not want to box them in and I was still here, 15 minutes before they opened and they said that there was nothing that they could do

MICHAELSCOTT D. 
Rating:
5.0

Tire pressure on all tires were off. Had to spend an extra 30 minutes there inflating and deflating tires. Other than that, all was great.

anastasios P. 
Rating:
5.0

Customer did not leave a comment.

ANNE E. 
Rating:
5.0

I was there three times at 7 30 A. M. And every employee I saw was extremely helpful and answered all questions fast. You guys did a great job Nanuet N. Y.

JOSEPHL G. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

BASIMHALIM G. 
Rating:
4.0

Comunicación

REMBERTO T. 
Rating:
4.0

Customer service was great and very helpful.

john S. 
Rating:
5.0

Did not get good estimate from rep as to average gas usage. ended up putting in much more gas than neccessary. otherwise everything was great and the truck worked very well

YECHIELY L. 
Rating:
4.0

The website is not user friendly it took me 35 minutes to return truck with the instructions I wish the website was a little more easier to navigate

Patricia M. 
Rating:
5.0

We had a great experience all around. Good Work Uhaul!

Peter C. 
Rating:
3.0

The equipment overall was fine. It is the booking site and reservation system I have issues with. I had made a reservation for a trailer 6x12 a week before. Late in the afternoon the day before I'm supposed to pick up the equipment I'm notified it's not available. When I called to see about a different trailer they tried to send me way out of the way to another location to get the equipment. That was not an alternative as it was in another county over a bridge and in the opposite direction I needed to go. I had to rent a ten foot box truck as the alternative at at least four times the price because of the mileage and that I had to purchase gas. At least the in store representative credited me $50.00 because of the broken guaranteed reservation. I am very disappointed in your service I should not have to scramble and pay way more then was needed as there seemed to be numerous trailers sitting there. I would be very hesitant to rent again if this is a requiring problem. In the future I may just do everything in person as your online system is not 100% guaranteed to be reliable.

MARTIN S. 
Rating:
5.0

Customer did not leave a comment.

Joan G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
1.0

Please. This customer is using my phone number. I've had this number for years.

Jared R. 
Rating:
5.0

Very nice people

Joseph K. 
Rating:
5.0

Everything was great I wish I told or was sent a reminder when renting the truck to return it to the drop off section (I put it back in a space) I see it would have made it easier for the cleaning people.

Stephanie W. 
Rating:
5.0

I rent a truck once a month, and find service very good, the people who I have a contact with are always professional. If there was ant one thing that concerns me, the trucks are clean, but the front windshield is always a concern, especially when the sun glare is on the windshield. Other than that great service. will use them again.

RAYMONDCLINTON C. 
Rating:
4.0

Big problem with uhaul I had a truck confirmation at a different location and when I went to pick up there was nothing available which made me scramble to find a repaclet that cost more, i expect a refund

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Lenoor L. 
Rating:
5.0

Customer did not leave a comment.

LUISALONSO R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

This was such a good experience renting from this company and location. I would definetly use them again! Great crew, well organized, and the price was right!!

JOANNE R. 
Rating:
5.0

I can't speak for every customer but my experience was great, no issue at all while renting a van and the employees were very friendly, best employees to have at this location! I don't feel like there was anything that needs to be improved, all fantastic!

Edgar R. 
Rating:
5.0

The staff is very efficient. And accommodating.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

MARIANGATCHALIAN P. 
Rating:
5.0

You have it all thanks

SAMUELJOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

MICHAELSCOTT H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN EDWARD S. 
Rating:
5.0

Great staff

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Brandon V. 
Rating:
5.0

Easiest process by far, would absolutely refer this to other people!

JOANNE S. 
Rating:
5.0

Great Friendly Service

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Glenn M. 
Rating:
5.0

Customer did not leave a comment.

mary H. 
Rating:
3.0

The trailer's exterior was peeling and dirty. In defense of the employees, it us an older unit and it has been raining for a few days prior. The trailer was clean on the inside and mechanically sound

Edward M. 
Rating:
2.0

My experience at Uhaul has been dreadful, and unprofessional. The young lady I spoke with was not very helpful. After 40min of attempts to work this through, a young, tall and skinny black man ask how he can help. From there, everything worked out for the best. And I'm thankful that he helped.

Carl B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Farley P. 
Rating:
3.0

The vehicle return should be coordinated better. I was able to rent the vehicle without any issues. However, Cindy from customer service called me 6 hours after I returned the truck stating that I was late, and i needed to return the truck which i returned at 10:40 am. I cannot believe that they did not have a handle on their vehicles. She had me on hold for over 5 minutes, and never called me. I had to return to the rental location for an explanation. This should never be the case. The vehicle was fine, but customer service is lacking.

EDWIN M. 
Rating:
3.0

Well the Trailer came off of my Hitch, lucky enough I saw it happening as I was down shifting. I had issues putting back on as I was on main highway. So I got it into the street where Road Side came and assisted me. Road Side Representative was Excellent.

ALBERT Q. 
Rating:
5.0

The equipment and truck were in good condition but there were crumbs all over the driver's seat. You guys need to vacuum your vehicles and this also made me doubt whether the truck had been disinfected as well (Covid is still a risk).

Aidan M. 
Rating:
3.0

First, I just want to say that Calvin was a great help, I really appreciate his help and everything he did to make the experience better. Second, there was definitely miscommunication among charges but, they were later resolved Third, the key pad didn't work so I had trouble getting in to the building.

NILSONELIU U. 
Rating:
1.0

I was given a drop off location that didn't even exist as a U-haul location. I was then given Nanuet as a second location and when I got there they told me that I am supposed to take it to a third (different) location. I wasted 40mins of driving because of U-hauls incompetence after a very long day of moving. This made our move an incredible headache. I was very disappointed by this poor service and likely will not use U-Haul again in the future.

DAVID G. 
Rating:
5.0

Very good

marlon G. 
Rating:
5.0

Everything was great

Terry M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

MORDECHAIYEHOSHU R. 
Rating:
4.0

NANUET LOC. WAS GOOD WHITE PLAINS LOC. WAS HORRABLE YONKERS LOC, WAS HORRABLE TOOK 4 HRS TO P/U GOT RUN AROUND FROM ONE LOC. TO NEXT BEFORE GETTING TRAILER IN NANUET SPENT TIME AN MONEY ON GAS AN TOLLS FOR 4 HRS WHEN WP WAS 5 MIN.FROM MY HOME

JAMESC P. 
Rating:
1.0

The trucks are never properly taken care of and they overcharge me on Miles, and when I told the girl at the front desk about it, she said, no prob, she would take care of it and never did.

ERIKL M. 
Rating:
5.0

Lower gas prices

KRISTINA D. 
Rating:
4.0

The wheels were not straight and i couldn't drive straight. Please fix.

Leonid O. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Keep doing what you're doing

JOHNA G. 
Rating:
5.0

The staff was extremely helpful and accomodating.

NEWTON P. 
Rating:
5.0

Nothing at all everything was perfect 👍🏽

Reynaldo L. 
Rating:
5.0

N/A

JEANRODLET M. 
Rating:
5.0

I have used this location before with good service, but today was above expectations

CHARLESA D. 
Rating:
5.0

The staff was very friendly and helpful even before 8am. And I am personally not friendly or helpful before 8am. LOL

John S. 
Rating:
4.0

The van had over 120,000 miles on it, it ran like crap, shocks were horrible, overall pretty worn out and dirty, not the staff's fault, grime and wear from overuse can't be cleaned, this van should be retired. I was afraid it might quit on me. Plus the doors didn't seem to shut completely, lots of wind noise and leaks. I've rented here before with limited problems, but this van has seen way better days. Next time I'm asking for a van that doesn't have this many miles on it.

William B. 
Rating:
5.0

Customer did not leave a comment.

IRCAMIAV V.  |  First Impressions 
Rating:
5.0

none

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Eduardo B. 
Rating:
4.0

People where good. On return could not get site to accept location for after hour drop. Jack did not work properly and it had a couple marker light out overall all was good. I'm hoping you r not going to charge me extra on the return do to problem I had with site.

SCOTTT C. 
Rating:
5.0

No complaints about this location I had a terrible experience however the previous night while trying to rent from another location nearby through the mobile check in process The people I was dealing with over chat and on the phone were completely incompetent and left me stranded in the middle of the night with a dying phone no truck and no way back home either Again this shop was great but if you want to improve your overall U-Haul experience please contact me regarding my experience the night before

AHARONYEHUDA G. 
Rating:
1.0

Elevator service was down for 4 days...

Dordy J. 
Rating:
1.0

Staff had not informed us that elevator was out of order when I picked up my truck rental. We had to carry furniture to the next floor but were unable to move a heavy dresser and had to store elsewhere. Staff was not helpful on providing an alternative.

Robert C. 
Rating:
5.0

The guys here are ALWAYS so nice, helpful and professional. I have been there three times this month. They're great! Well done!

Lana J. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

Customer did not leave a comment.

Pinchus L. 
Rating:
5.0

The service rep was very helpful..

Robert R. 
Rating:
5.0

reserved a 12 foot open trailer from my phone.went to pick it up and location said there was no record of my reservation.this is the second time this has happened.they were unable to give me what i reserved.i had to take a 9 foot trailer and make multiple trips

FRANCISR G. 
Rating:
5.0

Customer did not leave a comment.

MARTINSIDNEY S. 
Rating:
5.0

Everything was great

CARENMARIE M. 
Rating:
5.0

First time renting a uhaul and it went well

LOUISJ T. 
Rating:
3.0

Customer did not leave a comment.

NEILLENZIE A. 
Rating:
4.0

Online experience. Was unable to check in or check out via website and then was told I was going to be charged a $20 fee.

ROBERTJ S. 
Rating:
5.0

Customer did not leave a comment.

diane P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori R.  |  Overall Experience 
Rating:
5.0

Super clean facility! The carts were always available and elevator is huge. Sometimes parking is limited on a busy weekend but overall it's a great place to store your belongings.

KRISTA V.  |  Overall Experience 
Rating:
5.0

Easy to find the sized unit that is right for me, very convenient location, easy access from the street, plenty of carts to use for move in and favorably priced compared with other comparable facilities. I would highly recommend.

James R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steve R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marian M.  |  First Impressions 
Rating:
5.0

The 2 employees in the Nanuet Branch on Sunday May 9th were very friendly and helpful

diane P.  |  First Impressions 
Rating:
5.0

Yvens was friendly and very helpful. He answered my questions and made me feel at ease abut my choice to store my valuables, etc. with uhaul.

delynn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David A.  |  First Impressions 
No reviews have been submitted for this location.

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