Thanks for the hep. Very easy and friendly.
Lester F. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Nampa
Testimonials From Recent Customers
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It was great.
William Z.Other than the high price for the rental everything worked well and had no issues due the trip.
James R.Great experience, everyone was super helpful and friendly
Kathleen S. | First ImpressionsI'm a failure but I don't remember the names of the two young gentlemen that assisted me with my in-person reservation and once again when my family picked up the trailer. They were friendly, attentive, and accommodating all throughout the process. Helping a child go to college can be a stressful time. I believe it was their attitudes that took some of that away from me. Cheers to them!
James M.24/7 pick up process was not convenient and struggled to get it to work. Staff at the location were great, helped me complete pick up process quickly and efficiently
Kylee L.The straps did not work correctly and we're not oiled. I could barely get the trailer to function in order to put my car on it and was almost nearly unsafe to drive down the road. The taillights weren't even fully secured into the trailer as they were actually falling off of the trailer by the time we got back to the U-Haul store. All of these issues were mentioned to the U-Haul associate but he seemed like he just didn't really care too much and said they would deal with it later.
Nathaneal B.Great staff. Very friendly and helpful.
MARY S.Linda, the mgr is great. Knows the business Please give her a promotion
JIM R. | Overall ExperienceExcellent customer service/satisfaction this location is the cleanest I have ever seen 👍
Johnny N.The staff on orchard and on Garfield were very nice and helpful
Judy c. | First ImpressionsFor starters after i did the online return truck i was asked for a 25 dollar cleaning charge, i did not authorize this at all, later today i was charged this 25 dollar charge when the vehicle was picked up filthy. So i should charge u guys the extra feul left in the truck from original pick up. At 5 dollars a gallon thats a pretty good chunk. All i asked was for not to authorize the cleaning charge. Absolutely the worst service from uhaul i ever experienced even after emailing the GM he obviously does not care about his customers only his money.
Ken S.Great staffs. Great Service.
BRADY H. | First ImpressionsAfter hours of Waiting in hold and several attempts to contact customer service I was disconnected from and I'm so disappointed
Brionna K.Have more locations with similar equipment. Gracias.
Stephen D.If only you had room to enlarge the parking lot …
Cindy R.Check in was quick and efficient. Pleasantly surprised with the first month free promo. Came back the next day 7/24 to buy packing materials and the 2 gentlemen working were very helpful and nice.
Jessica C. | First ImpressionsThe location is terrible to get in and out of because of the traffic.
Catherine P.Loved the online option
Nathan T.I love the service Ali da and crew provides!!
Paula S.Nada
JOHN L.We had an emergency and brought back trailer 33 minutes late and were charged another day over33 minutes
Danny W.James was very helpful and patient; he made the process of finding boat storage so easy! Overall very pleased with the facility-location and security.
Kristina P. | First ImpressionsI just want to know why the car dolly is the most expensive thing you guys rent out?
Levi M.The guys at this location are excellent. They recognized me from dropping off a truck the day before. They were very friendly and professional. Thank you, guys, for making a sorta stressful situation that much smoother. Really appreciate it.
Alejandro G.Great customer service. Linda runs a great crew
Paula S.Everything worked out well Thanks
Peter P.The guys were awesome!!!!!! They quickly helped and they quickly hooked up my trailer. Great service!
Kai H.The guy who helped me was so nice. My son asked if he could help set the trailer dolly up and the guy joked with my son but made sure everything was how it was supposed to be. Super friendly especially for a single mom
Samantha J.This is where we park our 3rd and 4th vehicles!
nanci C.Great customer service with understanding and friendly staff!
nanci C.Chevy was a great employee. And the owner was on my level of customer service. She made me feel welcomed and appreciated. You guys rock!!!!
BRADLEY S.nothing. Dixie was outstanding
steve C.No improvements needed at the Nampa location
Chris B.My storage unit was not ready( I had called over a week earlier and the guaranteed it would). So we had to keep truck an extra day. They said no charge due to it not being ready. Then they charged me and yes removed the charge but because it took a day I bounced a check.
virginia P.I enjoyed doing everything online so I didn't have to wear pants.
Sean B.Keep up the great work
Angelo T.Love love love them !!!
marisa c. | Overall Experience"GREAT PEOPLE"
DENNIS W. | Overall ExperienceMake sure the equipment that was order is included in the truck for the 24/7 share truck. Or instructions on how to obtain is provided.
Michael W.Thank you for your help yesterday! ;-)
Jeffrey M.Smooth as a gravy sandwich on Wonder Bread.
Sean B.Picked up a 6 x12 enclosed trailer. During pick up the uhaul employee verified the brake and turn signals were operating while I operated the lights from my vehicle to verify proper hook up. Upon arriving at the loading location 30 minutes away I checked the clearance lights myself. 9 of them were not working including 2 of the large rear combination lights in the rear. I tried calling the dealer I picked it up from but no one was available to answer. I then called roadside assistance. 2 hours after initiating the service request the repair team arrived. It took them 2.5 hours to identify and repair the 9 non functioning lights. This delayed my load and departure until the next day. I reported the issue when I turned in the trailer. They told me to contact the manager. After calling multiple times with no one answering I posted this review.
Michael V.We have used this location for all of our needs when moving😀
Joni H.They did what they could to help us. They were very kind.
Doyle B. | First ImpressionsJames is wonderful! So helpful!
Patricia T. | First ImpressionsStaff member was very helpful, made return process very easy.
Trevor C.Nothing. Whole process was easy and fast. Much appreciated.
David A.The gentleman at the front desk was very helpful and even got my Dad to laugh. Good PR.
Misti A.Very poor customer service. Price was incorrect and equipment was very poorly maintained. Will never use this location again.
Noah M.Easy, convenient process with U-Haul. Very friendly and helpful staff at U-Haul Moving and Storage of Nampa. Thank you!
Kevin F. | Overall ExperienceI was very happy from start to finish with the entire moving exeriance through Uhaul. Over the phone customer support was amazing ( i called many times). Pick ups and drop offs where quick and painless. I could not ask for more. ¡Gracias!
Jason S.Very painless experience. The staff up front seem to make a great team which made it pleasant to deal wt them.
Joyce H.The lock was not at my unit. I had to provide my own.
Jennifer F. | Online Move InSuper friendly and helpful!
Karen C.I was greeted at the drop off area. Given clear instructions and was done in minutes. Perfect!
Ruth M.Linda was the best 5 stars.
KARY R.The truck was at a pickup point 20 miles from the requested pickup location. Was dirty inside the cab. I piece of equipment was missing. I did get credit for it on the rent of the rental.
Larry A.They failed to provide me with the 12 moving blankets I rented. When I called they said I could come pick then up, but it was a 30 minute drive each way. They promised to provide me with a refund for blanket rental, but I have not seen a credit to my CC yet.
Tim M.Fire Nancy that answered the phone. Linda at that location is awesome.
Brent P.I rented a 10 foot truck that had 3/4 gas in vehicle. I drove 16.4 miles and put 2 gallons in at Costco. Upon return, check in person saw extra fuel and advised no refund. Fine. Came home, saw receipt in email and $12.50 fuel was added. Folks DONT TRUST UHAUL EVEN AFTER THEY CHECK VEHICLE IN. GET THE RECEIPT RIGHT THERE. DONT WAIT FOR IT SO THEY CAN STEAL FROM YOU. AFTER A GOOD THREAT, REFUND WAS GIVEN.
ANDREW M.Dixie was very helpful and knowledgeable.
Steven N.I had reserved a trailer a month or two ago at the Chinden location and they called me at the last minute indicating I had to go to Caldwell to get the only trailer left in the valley. The lady who called me seemed like she did not care.... a take it or leave it attitude. I guess you can act that way if there is a shortage of trailers. I was upsetting as they gave me very little notice. The people at Caldwell were helpfull and kind.
Michael E.I cannot think of one single thing ... They were perfect for the almost 6 years that my things were there in storage and the truck rental from there as well ....
Kathryn M.Thank you for storing our goods, all good😊
terry m. | Overall ExperienceDisc locks really hard to get on door latches. Really hard to maneuver large vehicles on site. Super narrow entry, packed with drop-offs. Will not use again.
JEFFREY C. | Online Move InOver priced storage units, and unfriendly staff that let our alarms go off every time we came because they didn't give us a code to the second storage unit or fix the remotes. We also didn't have access to the second storage unit online and could not pay it without waiting on the phone for twenty minutes, and they refused to fix that either. They also made us drive thirty minutes to Boise to drop off equipment so they wouldn't have to. There's no good parking, and hard to get into and they put both of our storage units far away from each other. The only thing convenient were the carts. Disregarding the dirt turn around gravel area in the back that got something in my new tire. Not to mention the inside of the facility lights automatically turn off if it doesn't sense anyone for maybe ten minutes, when I was in the back of my storage unit on top of some things and fell because they neglected/failed to tell me that. Overall below average storage facility due to the inconveniences, damage and staff otherwise it's a clean facility. I've even tried calling them or going in to fix some of these things but nothing worked.
jason k. | Overall ExperienceI am very happy with the decision to rent my storage from you!
Randy H. | First ImpressionsStaff was short with me, rude, and wouldn't even look at me. When I called to ask why I was charged an extra $25, the guy spoke to me like I was stupid. Do not appreciate.
Laura M. | First ImpressionsBoth Manager and Assistant Manager were amazing!! So friendly, very knowledgeable and hard working. They went above and beyond to make sure we were taken care of. If you are looking to rent a U-Haul or use their storage, you'll never find anything better than this location. Highly recommend.
Peter G. | First ImpressionsEverything was great. The staff were awesome. If I need storage again. I will be back
Weslee W. | Overall ExperienceThank you for your good service 😊
Lori Y. | Overall ExperienceThe staff was courteous and helpful. I accidentally left a bag in the truck and got a call immediately. Thank you for making our moving forward experience a breeze.
Brian M. | First ImpressionsGreat staff and very knowledgeable. Manager/staff was 5 star.
Scott L. | First ImpressionsWhen calling for a check out date, I was checked out before I was able to say the date I wanted to be checked out on. This forced me to find another location to store my trailer for 10 days. Other than that, everything was great!
Jerry H. | Overall ExperienceWonderful people and facility. Thank you!!
Teale C. | Overall ExperienceFor some reason I was charged $57 and there is no explanation on the paperwork
Kimberly B. | First ImpressionsThe staff was super friendly & very helpful I will recommend this facility to everyone ❤️
marisa c. | First ImpressionsThe facility is wonderful the staff is one of the greatest that I've dealt with.
lori w. | Overall ExperienceThe lighting for larger units is not good. It's hard to see when inside and towards the back of an individual unit. We had to use a flashlight.
Athena S. | Overall ExperienceThe Nampa crew has always been attentive and responsive. The covered RV storage area is great except it needs blacktop. RV's get pretty dusty!
BILL H. | Overall ExperienceAlLL employees are excellent, professional, and very friendly. It is an exceptional business! I highly recommend the Nampa, Idaho store to meet your moving ond or your storage needs.
margaret s. | First ImpressionsI done everything over the phone haven't actually been to the location yet , we live in Fairbanks Alaska . Friends Carl & Nancy Tompkin's have their motorhome there and said the operation was top notch !
kent k. | First ImpressionsThey were vey friendly and helpful
MICHELE S. | First ImpressionsThank you! Fabulous service 🙂
Lori Y. | First ImpressionsFacility is dusty, spaces are too close together and there is no wash area.
gary s. | Overall ExperienceThey were very friendly and helpful
Sarah W. | Overall ExperienceI had the best service all the way around. Everyone from beginning to end we nice an accommodating. Being stressed with a move out of State, everyone at Uhaul made it so easy for me.
marisa w. | First ImpressionsBest all-around storage experience I've ever had.
Jacob H. | First ImpressionsThey were The nicest people to deal with
Sarah W. | First ImpressionsI very happy with the large storages for RV/Trailers.
Juan V. | First ImpressionsYour staff was very friendly, helpful and welcoming. I enjoyed the check in process. The facility is well organized and my storage unit clean.
Juliann H. | First ImpressionsThis facility has excellent parking for large rv’s.
Carl T. | First ImpressionsStaff was great. Price was right. Needs were met. Had unit few days was all. Easy no hassle check out.
Julie C. | Overall ExperienceWonderful staff , friendly and great to work with. My stuff was secure and safe. Renting trucks and equipment was a breeze. I would recommend them as well as rent from again.
Tania W. | Overall ExperienceEveryone was kind considerate and thoughtful Thanks
sandra c. | Overall ExperienceCompetitive prices and climate control units help preserve my items in storage.
greg M. | First ImpressionsBoth Linda Hudson and Dixie were wonderful. Very thoughtful, kind and professional. Iam a Real Estate Broker and will recommend U-haul Center in Nampa to all my Clients Thanks again!
sandra c. | First ImpressionsEasy to find & everyone was helpful & freindly. Manager Linda Hudson was a big help with great attitude, a real pleasure doing business with her & the facility.
terry m. | First ImpressionsOutstanding staff !!
cordell e. | First ImpressionsGreat place!!
Tammy W. | Overall ExperienceDixie and the store manager are amazing!!! Had my storage unit for almost 2 years wouldn't go anywhere else!!
CRYSTAL R. | Overall ExperienceI was a little disappointed that I was booked to have a 10X20X10 but when I went to check in, they said they only had a 10X15X10. I was a little worried that everything would not fit but we made it fit and worked out fine.
Lisa R. | First Impressions