Everything worked excellent
KEVIN RICHARD M.Customer Reviews for U-Haul Moving & Storage of Muskegon
Testimonials From Recent Customers
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The General Manager Tristan was friendly and made my experience amazing!
Angela F.The person assisting me was Great! I didn't get his name, but he checked me in and assisted me with hookup, all very quickly. Very good to deal with. ¡Gracias!
Rick T.Staff is very rude, an don't know the system, Tired to charge my card for 160.00
LORIN MARK H.Phillip Matthews...I do believe was who I checked in with...He was great!!
RACHAEL ANN M.If a customer does not rent a U-Haul online maybe help them understand that's an option now- since some people don't have to do this often and the attitude is not needed when customer states they don't have a reserved vehicle. We ended up figuring it out on our own much later in the day than we planned to but not until after an argument was had earlier in the morning with a clerk in person.
Nathan S.Customer service representative was efficient, courteous, and knowledgeable. Service was prompt. They had several trucks ready and available on short notice. The tuck was clean. Great overall experience.
PATRICK ALLEN M.Only one guy was working and he did a great job.
MARK WILLIAM M.Only issue was the problem trying to do a contactless pickup. The online site wasn't working and had to go in and do a traditional pickup.
Eric M.The staff was knowledgeable and friendly. The truck we rented was in desperate need of service. It shook terribly the whole time, the tie rod was knocking, the brakes were struggling, and it struggled to start. Also, I tried charging my phone with a Uhaul charger I purchased, and it caused my brand new phone to freeze, the processor to stop working, and I couldn't even turn it off. Thankfully it started working again an hour after unplugging it.
Sarah B.The people at the 1 800 number need a course in how to listen to the customs when their talking, along with knowing how to help the customers. The Uhaul phone service needs work.
Critter N. | First ImpressionsI rented a truck last minute and it saved me a ton of money. The guy who helped me was really helpful and polite. I'll definitely be back. Thanks so much. Mary
MARY ANN P.Everything was great! My only complaint would be that the gauge that's used for refilling the fuel is WAY off. I suggest leaving the truck on when refueling, so you can see where to actually stop. Unless you don't care about throwing money away. But that was $20 I could've used elsewhere.
Brock B.Right tail light on dolly was taped in with package tape. Needless to say, it came loose and was dangling. A nice trucker advised us of the problem and repaired it temporarily to get to our destination. We advised employee @ return location.
Stephen L.My experience was excellent regarding service and personal at the U haul on Apple and Mill Iron.
VINCENT MICHAEL P.The young gentleman was very helpful and polite .
Suzanne R.They were quick to resolve truck issue.
DONALD KEVIN H.The staff was very helpful and friendly.
RITA MARIE D.The truck was broken gas gauge got completely rip off in fuel end up paying 40 more dollars in fuel also the truck wont start had to jump it twice! Rented many truck from this place apparently this time got the bad one! Just wish i wiuld of got the fuel credit back but look like that wont happen honestly really disappointed! After never had it like this before always fair and competitive prices
Joshua E.Everyone was nice, spoke clearly, was helpful, friendly, knowledgeable, polite, made eye contact--it seems that combo is impossible to find these days. Everyone we were in contact with was great!
Trent B.Exceeded our expectations both pick up and drop off. Everyone was nice, spoke clearly, was helpful, friendly, knowledgeable, polite, made eye contact--it seems that combo is impossible to find these days. Everyone we were in contact with was great!
TRENT NELSON B.The staff were very helpful.
RITA MARIE D.Had vehicle breakdown after fueling on way back to U-Haul location.
David S.Great service.
ROBERT EDWARD D.Store was very clean and organized with labeling to know and find exactly what I needed with ease. Employees were friendly, personable and very efficient and helpful. Even helped me carry stuff to my car!
Molli L.Image of drivers license and credit card information was entered online when making the reservation. Received confirmation. When arrived at facility none of the information was retrievable and had to scan drivers license again and re-enter credit card information.
Romulo I.Make the key drop-off box more visible
ERICA NICOLE P.The gentleman helping me at the beginning and the end of my trip was very kind and helpful.
Kimberly A.Thanks to the guys who made switching vans easy!
SELENA MARIA P.Our container arrived in Tamp from Michigan almost 2 weeks early. I wish we would have been notified it arrived early as we could have moved in earlier. Overall though it was a Good Experience and I would use UHaul and moving services again. Gracias.
Shannon P.Excellent counter staff, very knowledgeable, thorough and helpful to us. Super happy we went with Uhaul!
DOUGLAS KENT S.Nada
James C.The truck I used smelled like weed and had a terrible smell on the inside.
Gabrielle S.Your location was very informative and polite.
DAVID H.Fast and friendly service
RENEE ALVINA M.Professional, attentive, and courteous employee handled my rental. Gracias
David P.Phillip was very helpful
CHERYL LOU R.They are understaffed and did an amazing job even when facing long lines. Kind, polite and helpful!
ROBERT P.Awesome staff at this location!
Jerome P. | Overall ExperiencePick up location forgot to provide paperwork ..
Dennis W.All good,no issues
JEFFERY PAUL R.There was a small leak in the roof, but nothing was damaged. Also, the unit was emptied and verified as in good condition as of 10/30/21. My unit was rented on the 27th. And NO proration reimbursement was given. I paid a month's rent for four days? And when I asked asked why, the M.O.D. gave me this reason: "that's just the way it works." I will never use U-haul's services again.
Joe L. | Overall ExperienceThe app is very clunky. Instructions are not clear in the check-in process. During the return process, the app would not accept a clear photo of the odometer and I could not finish the process. Mechanically, the van ran roughly.
Holly A.The staff was friendly and helpful.
Jose R.Everyone was very pleasant to deal with and helpful.
SHEILA S.Excellent customer service & they are very nice. Tristen the manager is top notch! You have a permanent customer- Thank you again :)
LORI K. | First ImpressionsTristen was very helpful and knowledgeable, with a great memory. He'll keep me coming back for more assistance in the future.
Emily H. | First ImpressionsTristen delivered the most friendly and helpful customer service I have ever encountered! He, and other positive experiences in the past, is the reason I always choose this Uhaul location. I will be back very soon for another move, and I actually look forward to using your services again! Thank you for making the stressful time of moving a lot easier.
Jerome P. | First ImpressionsI would recommend this facility to anyone. Very helpful staff.
Andrew Z. | First ImpressionsI got a terrific storage unit that was clean. It's close to the door for easy access. The staff at the U-haul center was very very helpful.
Michael B. | Online Move In