Customer Reviews for U-Haul Moving & Storage of Muskegon

3,460 reviews

3587 Apple Ave   Muskegon, MI 49442
(@ Mill Iron)

(231) 777-3921

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(231) 777-3921

3587 Apple Ave
Muskegon, MI 49442
(@ Mill Iron)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
2.0

The truck was broken gas gauge got completely rip off in fuel end up paying 40 more dollars in fuel also the truck wont start had to jump it twice! Rented many truck from this place apparently this time got the bad one! Just wish i wiuld of got the fuel credit back but look like that wont happen honestly really disappointed! After never had it like this before always fair and competitive prices

Joshua E. 
Rating:
3.0

Customer did not leave a comment.

DANIEL RAY B. 
Rating:
5.0

Everyone was nice, spoke clearly, was helpful, friendly, knowledgeable, polite, made eye contact--it seems that combo is impossible to find these days. Everyone we were in contact with was great!

Trent B. 
Rating:
5.0

Exceeded our expectations both pick up and drop off. Everyone was nice, spoke clearly, was helpful, friendly, knowledgeable, polite, made eye contact--it seems that combo is impossible to find these days. Everyone we were in contact with was great!

TRENT NELSON B. 
Rating:
5.0

Customer did not leave a comment.

MELBY SHAWN M. 
Rating:
5.0

The staff were very helpful.

RITA MARIE D. 
Rating:
4.0

Had vehicle breakdown after fueling on way back to U-Haul location.

David S. 
Rating:
5.0

Great service.

ROBERT EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Store was very clean and organized with labeling to know and find exactly what I needed with ease. Employees were friendly, personable and very efficient and helpful. Even helped me carry stuff to my car!

Molli L. 
Rating:
5.0

Image of drivers license and credit card information was entered online when making the reservation. Received confirmation. When arrived at facility none of the information was retrievable and had to scan drivers license again and re-enter credit card information.

Romulo I. 
Rating:
5.0

Customer did not leave a comment.

Billie Jo M. 
Rating:
5.0

Customer did not leave a comment.

Celso S. 
Rating:
4.0

Customer did not leave a comment.

Idella W. 
Rating:
5.0

Make the key drop-off box more visible

ERICA NICOLE P. 
Rating:
5.0

Customer did not leave a comment.

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

MCKAE MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

TOMAS ADRIAN K. 
Rating:
4.0

Customer did not leave a comment.

Ann K. 
Rating:
5.0

The gentleman helping me at the beginning and the end of my trip was very kind and helpful.

Kimberly A. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Thanks to the guys who made switching vans easy!

SELENA MARIA P. 
Rating:
5.0

Our container arrived in Tamp from Michigan almost 2 weeks early. I wish we would have been notified it arrived early as we could have moved in earlier. Overall though it was a Good Experience and I would use UHaul and moving services again. Thank you.

Shannon P. 
Rating:
5.0

Excellent counter staff, very knowledgeable, thorough and helpful to us. Super happy we went with Uhaul!

DOUGLAS KENT S. 
Rating:
5.0

Customer did not leave a comment.

DONALD JAY S. 
Rating:
4.0

Nothing

James C. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

The truck I used smelled like weed and had a terrible smell on the inside.

Gabrielle S. 
Rating:
4.0

Your location was very informative and polite.

DAVID H. 
Rating:
1.0

Customer did not leave a comment.

BRUCE JACOB R. 
Rating:
5.0

Customer did not leave a comment.

GEORGE EARL T. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
4.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

ANN LOUISE F. 
Rating:
5.0

Customer did not leave a comment.

Lisa U.  |  First Impressions 
Rating:
5.0

Fast and friendly service

RENEE ALVINA M. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN PAUL W. 
Rating:
5.0

Customer did not leave a comment.

RODNEY ALLEN T. 
Rating:
5.0

Professional, attentive, and courteous employee handled my rental. Thanks

David P. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY LYNN E. 
Rating:
5.0

Customer did not leave a comment.

AUDRIE HELEN C. 
Rating:
4.0

Phillip was very helpful

CHERYL LOU R. 
Rating:
5.0

Customer did not leave a comment.

PORCHE PIERETTE G. 
Rating:
4.0

They are understaffed and did an amazing job even when facing long lines. Kind, polite and helpful!

ROBERT P. 
Rating:
5.0

Awesome staff at this location!

Jerome P.  |  Overall Experience 
Rating:
3.0

Pick up location forgot to provide paperwork ..

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Jerome P. 
Rating:
3.0

All good,no issues

JEFFERY PAUL R. 
Rating:
3.0

Customer did not leave a comment.

MALEAH M. 
Rating:
3.0

There was a small leak in the roof, but nothing was damaged. Also, the unit was emptied and verified as in good condition as of 10/30/21. My unit was rented on the 27th. And NO proration reimbursement was given. I paid a month's rent for four days? And when I asked asked why, the M.O.D. gave me this reason: "that's just the way it works." I will never use U-haul's services again.

Joe L.  |  Overall Experience 
Rating:
3.0

The app is very clunky. Instructions are not clear in the check-in process. During the return process, the app would not accept a clear photo of the odometer and I could not finish the process. Mechanically, the van ran roughly.

Holly A. 
Rating:
5.0

Customer did not leave a comment.

Kelli B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelli B. 
Rating:
5.0

Customer did not leave a comment.

CINDY MARIE S. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

The staff was friendly and helpful.

Jose R. 
Rating:
5.0

Everyone was very pleasant to deal with and helpful.

SHEILA S. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

RONALD WAYNE G. 
Rating:
5.0

Well the trucks are pretty high up for a short person. The customer service is excellent at this location.

JO ANN D. 
Rating:
5.0

Good customer service

SHIRLEY ANN P. 
Rating:
5.0

Thanks .

ROGER GENE P. 
Rating:
3.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Everyone I have ever worked with here are really helpful and friendly! Thank you!

Rachel D. 
Rating:
5.0

Everyone I have worked with at this location is very friendly and helpful! I definitely plan to be back!

Rachel D. 
Rating:
5.0

Fix your online reservation system! I was told I could go to White Hall, MI and pick up a 10' truck on a Sun. when they were closed. Thank goodness, I called them days beforehand, only to find out they didn't HAVE a 10' truck. I then had to call the western MI ofc to find out where to get a truck. They found 1 in Muskegon but when I tried to call that office I kept getting the Call Center. That doesn't help when you want to talk to someone at THAT location! I was on edge heading to Muskegon, not knowing for sure that they had the truck I needed. I also had to call to change the pickup time and that didn't work right, so I had to call AGAIN! NOT HAPPY with the whole ordeal!

JUDITH ANN K. 
Rating:
5.0

Excellent customer service & they are very nice. Tristen the manager is top notch! You have a permanent customer- Thank you again :)

LORI K.  |  First Impressions 
Rating:
5.0

Staff friendly. Very professional. Answered all questions. Sought out best drop off. Ensured hook ups all well. Thanks

Michaeledward C. 
Rating:
5.0

Customer did not leave a comment.

LORI K. 
Rating:
5.0

Great customer service, employees were upbeat and friendly. I reserved the truck on the phone with Mike at the Sprinkle Road store and he was absolutely amazing! We hit it off and he is the reason I will call Uhaul every time I need a moving truck!

Theresa P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK ALAN T. 
Rating:
5.0

Customer did not leave a comment.

Carrie S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

The price is quite a bit higher than other storage facilities in the same area. The other units are maintained a little better but the staff has always been friendly and easy to work with. I would not have moved out other than the price for the unit.

Chris M.  |  Overall Experience 
Rating:
5.0

I noticed on the UHaul contract the drop off location was merely listed as call 800# when I get to White River Junction, VT; I asked the guy if there was a specific location/if there was only one place to take it, he indicated yes only one place to take it (and did not provide any further info). Might I point out, not every customer has a smart phone or laptop that they can access the internet & find locations of things; you might keep this in mind for the future customers.

ELIZABETH ANN R. 
Rating:
5.0

Customer did not leave a comment.

David L H. 
Rating:
4.0

Customer did not leave a comment.

THOMAS JOHN S. 
Rating:
4.0

Signs clearly marked for where to return the UHaul. The gentleman confirmed I paid via card and that was that! Very easy return process.

Corina H. 
Rating:
5.0

Customer did not leave a comment.

MELINDA SUE H. 
Rating:
5.0

10/10 recommend this U-Haul location and their staff. My uhaul.com reservation did not process correctly, but the kind and friendly staff at this store location was extremely accommodating and helped to quickly resolve the issue. I was incredibly impressed with their customer service.

ALEXANDRA MARIE C. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

NELSON H. 
Rating:
5.0

Customer did not leave a comment.

BRANDI LYNN M. 
Rating:
3.0

I ordered a dolly and it was not in the van when I picked it up. Location was closed so there was no one there to help me get one.

David S. 
Rating:
5.0

The guy who helped me was great. Quick in and out and sent me on my way. Easy drop off. And cheap! He also let me know on how to spend less and was really helpful.

Randall M. 
Rating:
5.0

Tristen was very helpful and knowledgeable, with a great memory. He'll keep me coming back for more assistance in the future.

Emily H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tessa B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA RAY V. 
Rating:
5.0

It was set at high standard

BRADLEY DAVID S. 
Rating:
5.0

Customer did not leave a comment.

LINDA L. 
Rating:
3.0

Customer did not leave a comment.

MICHELE ANN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES LLOYD G. 
Rating:
5.0

Great service.

James D. 
Rating:
5.0

Customer did not leave a comment.

BRANDI LYNN M. 
Rating:
5.0

Customer did not leave a comment.

SIAVASH G. 
Rating:
3.0

The truck was dirty inside and out.

MATTHEW LOUIS B. 
Rating:
3.0

This wasn't the original location I rented from and while I am happy to have had a truck to use it literally added two hours to my moving schedule due to having a much longer drive to pick up/drop off. Additionally, I did gas up the vehicle prior to returning it and was charged $19 for additional fueling on my invoice. Due to the longer distance from the original rental location this rental cost me far more than I had anticipated with so many extra miles!! It was quite frustrating.

Bethany V. 
Rating:
5.0

Our sales guy was a great help....thanks!!!

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Scott W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

Nothing you guys were more than helpful thank you very much!

LANCE DOUGLAS W. 
Rating:
5.0

The staff that helped connect the trailer was very helpful as was the person who helped us when we returned the unit.

WILLIAM FREDRICK V. 
Rating:
5.0

Very easy process for returns, took only a couple minutes. Very friendly staff member who helped with the return, which was also appreciated.

lisa J. 
Rating:
5.0

Everything went very well and I was able to move what I needed efficiently.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

BRENDA C. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
2.0

Due to the general managers BASELESS & INVALID personal assumptions towards my wife and myself.... My business arrangements in reference to storage and or rental truck requirements will not be conducted with this company in anyway, for life. Good work Tristan Kniat

DAVID LEE W.  |  Overall Experience 
Rating:
5.0

Nice clean well kept facility I'm glad to have my stuff there really nice employees

Cameron O.  |  First Impressions 
Rating:
5.0

Tristen delivered the most friendly and helpful customer service I have ever encountered! He, and other positive experiences in the past, is the reason I always choose this Uhaul location. I will be back very soon for another move, and I actually look forward to using your services again! Thank you for making the stressful time of moving a lot easier.

Jerome P.  |  First Impressions 
Rating:
5.0

I would recommend this facility to anyone. Very helpful staff.

Andrew Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dietra a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joe L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly L.  |  First Impressions 
Rating:
4.0

24/7 access would be ideal for me in my lifestyle. Being a Professional Trucker I may only be in town for a 10hr break and having ANY access denial is frustrating. But they were the only place with a larger unit. They did work with me on my moving truck though which was awesome of them.

DAVID LEE W.  |  First Impressions 
Rating:
5.0

I got a terrific storage unit that was clean. It's close to the door for easy access. The staff at the U-haul center was very very helpful.

Michael B.  |  Online Move In 
No reviews have been submitted for this location.

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