El cliente no dejó un comentario.Maysen S.
Customer Reviews for U-Haul Moving & Storage of Murfreesboro
Murfreesboro, TN 37128
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Daniel E.
Great and friendlyjody Q.
Chelon was very friendly and quick check and drop off. Location was very convenient.Jeremy J.
El cliente no dejó un comentario.Toni B.
El cliente no dejó un comentario.Jason T.
El cliente no dejó un comentario.Alyssa A.
El cliente no dejó un comentario.Alexis g. | Overall Experience
El cliente no dejó un comentario.JOSEPH B.
El cliente no dejó un comentario.Amy W.
El cliente no dejó un comentario.Michael Y.
Make sure trailers are turned in clean. No oil, dirt in corners, dusty/dirty floors. I have turned in several trailers as clean or cleaner than when I picked them up, and no one ever looks inside before checking them in.Vernon H.
Very clean truck and friendly staff.John K.
El cliente no dejó un comentario.James J. | Overall Experience
El cliente no dejó un comentario.Cathy D. | First Impressions
They did not deliver my Uboxes on the day scheduled, but they made up for their scheduling issues and solved the problem. So just make sure you consider some time window when moving, so you can adjust to any delays.Lidiana D.
El cliente no dejó un comentario.Jeremy V.
El cliente no dejó un comentario.byran P.
El cliente no dejó un comentario.Ciara B. | First Impressions
Right Rear Lights inoperable contrary to the service person's statement that they worked. When inspected at the drop off destination in Narchitoches, LA the service representative said they could not have worked as the wiring was damaged.Allen B.
El cliente no dejó un comentario.Lisa B.
El cliente no dejó un comentario.Nicholas M.
El cliente no dejó un comentario.Corey M.
El cliente no dejó un comentario.KEVIN G.
El cliente no dejó un comentario.Tim R.
El cliente no dejó un comentario.Shirley C.
El cliente no dejó un comentario.Chanean J. | First Impressions
Someone told me I could come in and rent a uhaul but didn’t tell me to reserve one so it became I had to rent a bigger uhaul then I neededDebbie P. | Overall Experience
El cliente no dejó un comentario.Anquanesha G. | First Impressions
El cliente no dejó un comentario.Jason W.
El cliente no dejó un comentario.Marvin S.
Nothing! Staff fast, knowledgeable and friendly.James M.
El cliente no dejó un comentario.IAN P. | Overall Experience
El cliente no dejó un comentario.Mary S. | First Impressions
El cliente no dejó un comentario.Reginald B.
Fast and friendly check in and check out!!Eric B.
Being disabled, they made me park my car on one side of the parking lot, then walk to the other side of the lot to get the rental truck. I have a Disabled Placard, giving me the right to use the Disabled Parking, BUT they said I could not leave my car there for the day???Lou B.
El cliente no dejó un comentario.Matt P.
I frequent this specific location because of the employees that work there. Not only are they extremely helpful (every one of them), but they are exceptionally kind and always willing to help… even when not asked. There is a reason I've continued to come to this location, and that is because I can always count on someone to be there if need be. If you guys see this, thank you. So much. Aforementioned location: 1519 Beasie Dr. Murfreesboro, TN 37128Dennis P. | First Impressions
El cliente no dejó un comentario.Grant W.
El cliente no dejó un comentario.Dianna A.
Relocating to TN area for work and there customer service made this a easy move for me. My movers didn't show up and they worked with me and helped me to make sure I got moved into my storage.Jonathan W. | First Impressions
El cliente no dejó un comentario.DAVID U. | Overall Experience
El cliente no dejó un comentario.RILEY S. | First Impressions
El cliente no dejó un comentario.Susan C.
Greatly help for me. Thank you for your service.Naoyuki I.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.Azubike O. | First Impressions
El cliente no dejó un comentario.Nicholas M. | Overall Experience
One of the cleanest place to put your belongings they need to drop the temperature in there tho a few nats flying around but I give them five starsNecole J. | First Impressions
El cliente no dejó un comentario.Charles B.
El cliente no dejó un comentario.Miguel G.
Staff inside was really busy with computers that were failing them, but they were working fast and with good attitudes; by keeping calm they did a great job serving customers. Both pickup and dropoff staff outside were very helpful and VERY friendly. - Commendable staff at this location; even as busy as they were, they were a pleasure to work with.Erik K.
Truck ran horrible, I was stressed out the entire time driving, thinking it was going to break down. The check engine light was on the entire time. I didn't get my furniture pads that I needed. They said I couldn't keep it another day we didn't get to us it due to the rain. It was a nightmare.Christina B.
El cliente no dejó un comentario.Alejandro P. | Online Move In
El cliente no dejó un comentario.Teresa M.
El cliente no dejó un comentario.Todd M.
El cliente no dejó un comentario.Diana C. | Overall Experience
The staff administration check staff gave the impression that they did not want to be there. No attempt to make the overall interaction a positive one. Features were installed and nothing explained. I am a frequent customer and the staff attitude made me reluctant to continue. The store in Madisonville KY is an example of the proper service.James H.
El cliente no dejó un comentario.Myranda S.
equip trailers with 7 blade rv connectors vs the flat 4 pin that is installed on them.Jay S.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Joe B.
El cliente no dejó un comentario.Luis A.
El cliente no dejó un comentario.OWEN S.
El cliente no dejó un comentario.TJ H.
El cliente no dejó un comentario.Vicky J.
El cliente no dejó un comentario.Guy K.
Staff was very helpful!Joseph B.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Morgan W.
Self check in was easy and great!Kari P.
Deplorable service. FNathaniel B.
Make sure all equipment that is ordered is in truck,(missing dolly). Email receipt to customer since not done in store, so we know what we get charged.Andrea G.
El cliente no dejó un comentario.Dan A.
Great availability and service.Nick M.
El cliente no dejó un comentario.Matt W.
El cliente no dejó un comentario.Ken P.
I'm not sure if your motto is "I DONT HAVE TO HELP YOU!!!" While walking away in front of a paying customer, but I'll be sure to tell ppl that's your motto per your employees. Despicable and disgusting.Thamar D. | First Impressions
The remote/mobile check-in is kind of useless if I still have to go in and get keys. And the picture taking and ID process was cumbersome enough that I'd rather just use the traditional method. Keys in the truck with a wifi-connected lockbox would be more effective.Roger R.
El cliente no dejó un comentario.Robert L.
I was unable to get the app to work for check in. Seems unfair that I was charged $20 for that.Lindsay E.
Have already recommended them to my daughter for future use.Tracey C.
Truck had filthy windshield but otherwise process was east.James S.
El cliente no dejó un comentario.Tina M.
El cliente no dejó un comentario.Luis V.
El cliente no dejó un comentario.Mark W.
The crew were working together to meet the customer's needs. They were busy however, the customers did not have to wait very long to be served. I believe we only waited from time of entry to out the door 5min or less. There were probably 4 customers ahead of me. It was a little busy but nothing out of the ordinaryBEN M.
Wry nice facility and helpful staff.Matt W.
Online check in for my storage was a little difficultDelani P.
Awesome team and storeLaurent R. | First Impressions
Schedule more employees! location was busy and slightly under staffed for the volumn of customers even for a Sunday. The employees were excellent!!! And went above and beyond to make sure we were taken care of.Christopher M.
No problem with storage did have a problem with truck rentalAllan D. | First Impressions
El cliente no dejó un comentario.Leslie P.
Never recieved a final invoice.Lance S.
Beware- DON'T BOOK if you want a good easy move. After the initial booking everything was down hill from there. We didn't have enough containers. We used the recommended amount for our house size and we even sold several large furniture pieces and we were still short. Getting an additional container was a nightmare. I spent a few hours getting transferred from department to department. Finally one of the departments I had already talked to completed the booking of the additional container. Which we had to go to the location to fill. Contract said from 2-8 we could fill. Well after we got things all loaded into a borrowed truck it was 5. We start heading that direction and for some reason I thought I should call when once we got down the hill we lived on. Glad I did, apparently that location only allows people to load until 5. We had to be out of our house as we closed the next day at 5pm. They suggested we try a different location that's open later. Couldn't get anything. So we had to wait until the next day, which was closing and keep the borrowed truck another day. This made for a very hectic closing day trying to get the last remaining items out of the house. Onto the next problem Our house sold prior to us being able to get in contract on our new house across the country. Once we went under contract I called to update the address and delivery to match with our closing. Guess what, I was told you can't do that until they get to the new location. Apparently you can't update anything in the system while they're in transit. This was a call with several transfers as well. This was about 3 weeks before the wanted delivery date to my new house. When they arrived in the new state I called the next day to update the address and delivery date. I was told she needed to review something and would call me back. This was about 1.5 weeks prior to the wanted delivery date. That call back never happened. So I called again. In this call I was told the extra Ubox was never shipped and the previous agent didn't add my new address into the system, didn't schedule delivery or anything. This new agent claimed to be in the state I moved to, which I found out later was a lie, she was located in the state I moved from. I also found out the boxes were in a city that was about an hour and a half away from my location. The house we bought was in the same city I put on the original rental agreement to ship to. Before delivery could be scheduled the boxes had to be transferred to a location closer to my house before delivery could be scheduled. I had to talk to scheduling for that. Transferred to scheduling who wasn't sure how to get the boxes transferred so I had to call back again. Called back when I was told to, now we're a week out from delivery date, it was scheduling for the wrong location. Transferred to another locations scheduling. There they tell me the delivery would be 3 weeks past what I was asking for, which would cost me an additional months rent for 7 uboxes. Not to mention everyone I talked to up to this point assured me delivery and pick up was possible on the days I was requesting. We finally worked a deal out to have them delivered 5 days after my requested delivery. Mind you this also costs me additional months storage since the delivery was the day I was requesting them to be picked up. This whole process was a nightmare. Each time I called the left hand didn't know what the right hand was doing. Had to be transferred to multiple departments and talk to multiple people. Every prompt you hear says you can update things online, we'll you can't for uboxes. You can't even update them until they are at their final location and even then you have to talk to multiple people to get it done. The amount of stress this caused in a cross country move was not worth it. We originally went with ubox because we knew we would need storage for a short period while we were between houses, the price was reasonable, and the booking was easy. Those happened to be the only good things about this process. Don't book with them if you don't want a headache.AMANDA J.
El cliente no dejó un comentario.Donald B.
Everything was very quick, easy-to-use and very convenient. I really appreciate how clean and secure the place is.Jaime H. | First Impressions
Alyssa, who helped me, was pleasant and efficient; this was the best UHaul experience I've had in 40 years of renting. Superb! A suggestion: don't print the last names of the attendants on the contract. This can endanger them in several ways. Gracias.JEFFREY C.
El cliente no dejó un comentario.Lauren L.
Todo muy bien 👍Edgar M.
Please improve the Uhaul app. It took me nearly 45min to return my truck simply because the app kept crashing when submitting pictures.John D.
Great people. Great attitude. Clean and orderly. Met with 3 employees during my brief stay and all 3 asked how they could help me.BRUCE B.
El cliente no dejó un comentario.Harlan D.
Excellent customer serviceDonald P.
Great communication and customer service.Amanda M.
This location is always great!JOSHUA H.
El cliente no dejó un comentario.Drew R.
El cliente no dejó un comentario.mary sue E.
El cliente no dejó un comentario.Kurt P.
El cliente no dejó un comentario.Ira O.
When I walked in and let them know I had a reservation, I was told I could not rent without a credit card and my debit card would not be sufficient. I walked outside and continued the rental online which allowed my debit card to be used. Communication on this would have been great so that I wouldn't have walked into the location at all.jason M.
I've had no problems with storage since I've had unit. Unit was clean. Service from staff was very knowable and friendly.CYNTHIA S. | First Impressions
Very helpful, and courteous! Great experience!SHANNON E.
also a great experience and beautiful new location.Rachel B.
El cliente no dejó un comentario.John V.
This is one of the easiest location to deal with in Middle Tennessee. Everyone is prompt to help. I go miles out of my way to rent from the Beasie Dr. location in Murfreesboro.April W.
El cliente no dejó un comentario.Talesha S.
El cliente no dejó un comentario.Steven M.
El cliente no dejó un comentario.Ira O.
Good and respectfulChester B.
El cliente no dejó un comentario.tom D.
It was good. No issuesDouglas W.
El cliente no dejó un comentario.Erik W. | First Impressions
Staff was very helpful. Showed me how to use alarm system.Roger J. | First Impressions
El cliente no dejó un comentario.HUNTER G. | First Impressions
Joshua Garcia was really patient, understanding and a great customer service with a lot of u-haul knowledge. He was kind, considerate and funny. Keep up the great work!VICKIE H. | First Impressions
El cliente no dejó un comentario.Thomas T. | Overall Experience
The only thing I didn’t like , it was very hard to get someone at the location on the phone.chartrice j. | Overall Experience
El cliente no dejó un comentario.Chris h. | First Impressions
El cliente no dejó un comentario.AUSTIN M. | First Impressions
El cliente no dejó un comentario.Rhonda J. | First Impressions
I had a few troubles with my unit, Andrew helped me out greatly and I was able to move all my things in and turn in my uhaul in time.KYSHIRA S. | First Impressions
There was only one person that I had a terrible experience with and I do not know her name but it was a girl that was helping me out initially. She had an attitude the entire time, walked off with an attitude and everything, which I feel you shouldn't have that kind of attitude period specially dealing with people who are already going through a overwhelming time of moving and relocating the last thing they need is a bad attitude customer rep. The others however were super nice and helped me out a ton, I believe he was a manager I decided to talk to him about exactly what I needed because the previous rep was soooo rude I no longer wanted to deal with her. And he helped me out and it was super easy and quick.TOLANDA J. | First Impressions
El cliente no dejó un comentario.Ira O. | First Impressions
El cliente no dejó un comentario.beverly P. | Overall Experience
El cliente no dejó un comentario.Brent E. | Overall Experience
El cliente no dejó un comentario.Rachelle H. | First Impressions
El cliente no dejó un comentario.Diana C. | First Impressions
El cliente no dejó un comentario.Melissa B. | Overall Experience
El cliente no dejó un comentario.Stephanie A. | First Impressions
El cliente no dejó un comentario.Douglas F. | First Impressions
Great workers!Grover F. | First Impressions
I just wish the uhaul storage was all day access then just until 10pm when you have access to your unit. If that was Change that would be great. Other than that no complaints. ¡Gracias!Nekelsey S. | First Impressions
The Customer service was the best part.Agustin T. | Overall Experience
El cliente no dejó un comentario.TIMOTHY E. | First Impressions
We move often for work and although we generally hire a moving company for the main household items, we’ve needed something extra each time - an enclosed trailer, a storage unit, etc… uhaul is always our go-to solution and we’re never disappointed.Rob L. | Overall Experience
Very friendly service, our only issue was that there was a big pillar in our unit, and they switched us out to a new one. Very helpful, quick to do what we needed. Would recommend and use again.Jennifer C. | First Impressions
El cliente no dejó un comentario.Alex C. | Overall Experience
El cliente no dejó un comentario.Michael B. | First Impressions
Super helpful people and clean facility, got a little confused by the card readers (even though they explained to me when I rented). People we super nice and helpful in any way they could be! I have to say far better than I expected from uhaul! would definitely recommend! Glad to see things going in the right direction! -RRobert B. | Overall Experience
El cliente no dejó un comentario.SHEILA G. | First Impressions
My only complaints were that my unit was super dark, (no lights directly above) and that the hallway smelled like cat litter….likely from someone's unit & not the staff's fault. Incredibly friendly staff, especially the lady at the front with green or blue hair. Reasonably priced. Would definitely recommend this place to family and friends.Elizabeth P. | Overall Experience
El cliente no dejó un comentario.Bill T. | First Impressions
El cliente no dejó un comentario.CHANAVIEA J. | Overall Experience
El cliente no dejó un comentario.Quanetta H. | First Impressions
El cliente no dejó un comentario.Andy L. | Overall Experience
El cliente no dejó un comentario.Paula F. | First Impressions
Management and staff were friendly and helpfulPETER S. | Overall Experience
El cliente no dejó un comentario.CHANAVIEA J. | First Impressions
The email regarding accessing my unit could be more clear. I accidentally set off the alarm and had to get a key card from the front deskJerimiah S. | Online Move In
El cliente no dejó un comentario.Robert B. | First Impressions
This was a great place for storage. Extraordinario servicio al clienteVictor D. | Overall Experience
This was definitely one of my best experiences with u-haul . Thank you so very much!MELISSA W. | First Impressions
El cliente no dejó un comentario.Amanda F. | Overall Experience
El cliente no dejó un comentario.Andy L. | First Impressions
Great experience!mary m. | First Impressions
Although a great facility, I did have one issue initially. I had a specific unit which they said I could reserve on the first floor (did this about a week or so ahead of the actual time needed for move-in). When I went to pay for and secure the unit...they had rented it and said they could not actually hold or "reserve" a specific unit location or type requested. In the end I got a good unit, just on the third floor.dwight g. | First Impressions
El cliente no dejó un comentario.Marala C. | First Impressions
Very friendly and professional. The facility is the best I have seen.Jerry P. | First Impressions
El cliente no dejó un comentario.Megan R. | Overall Experience
They don't have enough equipment for moving furniture to any floorManuel C. | Overall Experience
El cliente no dejó un comentario.David P. | Overall Experience
El cliente no dejó un comentario.Evan F. | First Impressions
I had a great experience with this facility. Price was good. Unit was good. Service was great.David A. | Overall Experience
El cliente no dejó un comentario.John F. | First Impressions
El cliente no dejó un comentario.Denise L. | Online Move In
El cliente no dejó un comentario.Frederick F. | Online Move In
El cliente no dejó un comentario.Maegan E. | First Impressions
El cliente no dejó un comentario.kimberly m. | Overall Experience
Very pleased and would highly recommendKimberly G. | Online Move In
Great experience.Scott S. | Overall Experience
El cliente no dejó un comentario.Angela P. | First Impressions
El cliente no dejó un comentario.Amy H. | First Impressions
El cliente no dejó un comentario.latasha p. | Overall Experience
Absolutely the worst customer experience I have ever had. The person who was hired to work the counter should be fired. The security card I was given did not work, it set off the alarm for the entire building. I sat there for 10 minutes with the building alarm screaming aloud and could not get ahold of anyone to help me. I left with my stuff and never even got to move in.Michael C. | First Impressions
El cliente no dejó un comentario.Sacoya B. | First Impressions
El cliente no dejó un comentario.MARY J. | First Impressions
El cliente no dejó un comentario.Bianca C. | First Impressions
El cliente no dejó un comentario.Yvonne C. | First Impressions
I would recommend this facility to anyone!! Great service and very clean!!TAMMI C. | Overall Experience
Stephanie helped us with solutions to our move and how to save money. We appreciated her quick responses to any questions.Nikki J H. | Overall Experience
Was very helpful to be able to use the carts to transport my things to my unit. It made it to were I was able to take all of my load in one load! I am very pleased with the climate controlled unit I got for my belongings. I like that I don't have to constantly worry if someone is going to be able to break in and take my things. Very secure.Amanda J. | Online Move In
El cliente no dejó un comentario.UNIKA F. | First Impressions
Thank you at U Haul very much - so glad that you were there for me to store my furniture in my move to Hawaii … It’s in its way now to the big island - thanks again :)JOHN K. | Overall Experience
The lady who helped me was amazing. Very detailed and very sweet. Even after I set an alarm off because I forgot to swipe my card. I will recommend this facility to everyone I know!ROBERT S. | First Impressions
El cliente no dejó un comentario.LARRY R. | First Impressions
Your Manager directly caused me to spend years as a u-haul customer. Your company should recognize quality professionalism in Ms. Clarke. Your telephone contact system is difficult to navigate and spending hours waiting was exhausting. I, personally, have utilized your company in three states in many different avenues. Please note that the staff at the new 5 story facility in Murfreesboro excelled in every way. This is the direct result of a good manager. Gracias.Diana B. | Overall Experience
El cliente no dejó un comentario.Trent S. | Overall Experience
El cliente no dejó un comentario.JESSY C. | First Impressions
El cliente no dejó un comentario.Fred D. | Overall Experience
Transferred my belongings from a U pod to a storage unit because I was paying California prices for them to be in TennesseeDave H. | First Impressions
El cliente no dejó un comentario.Fred D. | First Impressions
El cliente no dejó un comentario.STEPHANIE H. | First Impressions
El cliente no dejó un comentario.Giny M. | Overall Experience
El cliente no dejó un comentario.selene d. | First Impressions
Great staff.michael g. | First Impressions
Move out date was 11/30, not 12/1.Amy B. | Overall Experience
El cliente no dejó un comentario.Daniel C. | First Impressions
Cole was great!Patricia O. | First Impressions
Thank you. It worked out just great. I am now in my new house. I would highly recommend your trucking, hauling and storage facilities.Nova B. | Overall Experience
The team and facility were amazing! Very friendly and helpful. I was nervous about the entire process but it was so smooth because of their efficiency! I would highly recommend them!Pamela D. | First Impressions
El cliente no dejó un comentario.Rebecca S. | Online Move In
El cliente no dejó un comentario.JAMES P. | First Impressions
El cliente no dejó un comentario.Kenneth C. | First Impressions
They had my information wrong in the system they did not take my information when I transfer over to a new store which cars one of my colleague I mean to have an argument about her name being used and I got fired from my job because of itMARCIA O. | Overall Experience
El cliente no dejó un comentario.Fred D. | First Impressions
El cliente no dejó un comentario.Manuel C. | First Impressions
THIS PLACE IS GREAT.Terry H. | First Impressions
El cliente no dejó un comentario.Robert M. | First Impressions
Extremely helpful employee who helped us rent the units we need.LYNN V. | First Impressions
El cliente no dejó un comentario.Robert M. | Overall Experience
The only negative but also a huge one is there is not enough elevators at this facility. We had to wait in line several times just to get to our storage unit. Very inconvenient if you are carrying heavy items. We had to try to go to the facility during off times so it wasn't as busy. The layout was not planned correctly. The original employee who signed me up made some mistakes. Spelled my name wrong, didn't set up auto draft correctly, and had me down for the wrong storage number. The employees who corrected it were nice and helpful but the initial employee was not a good experience.malory v. | Overall Experience