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Craig W.Customer Reviews for U-Haul Moving & Storage of Murfreesboro
Testimonials From Recent Customers
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Quick drop off and departure
James J.Little interaction dropped off vehicle.
Sharon W.Got the job done fast
Mark H.The Beasie Rd Murfreesboro U-Haul is consistently the best U-Haul store I have used for equipment rentals. The staff there are always very pleasant, quick and professional.
Herbert N.The female customer server, was excellent and the guy that receives the returned vehicle super awesome Thank you. I will be a returning customer
JOHN C.I wanted to sell back boxes I didn't use, 11 of them they did nothing to help me get the info I needed to complete the buy back. . Extremely poor customer service!
David P.Truck drove so crooked. I fought the steering wheel the whole time during the trip. It had major issues that were obviously over looked
Ronald B.So far, so good!
ALFRED Z. | First ImpressionsAfter dropping off equipment I was sent an additional bill .
DANIEL H.I enjoyed using the storage. Everything was great
JAMES P. | Overall ExperienceBroken glass in elevator on floor
STACIE G. | First ImpressionsNever had to hook my own trailer which made me nervous through my whole trip
AARON H.Great service!!!!
Mark T.Very well kept facility staff is great clean units will recommend
Timmie B. | Overall ExperienceInside cab and cargo area not cleaned, cigarettes ashes all over
ADAM B.The U-Haul associates were excellent. Each of the three were very helpful. From logging my reservation in, to connecting the trailer to my truck all the way through thebease of return and disconnecting the trailer from my truck. There was a new.person being trained, she was treated with respect and so was I. I will be back.
Derek F.I was charged Twice. Uhaul did refund the charge the next day. Uhaul as whole seems like they have a lot work to do in improving so for those reasons I can't recommend or use you guys anytime soon and will also post reviews about my experience with you guys which wasn't pleasant. The latches not locked down on the hood is NOT acceptable
Jenny A.We had reserved an outside 10 x 10 storage unit and when arrived were told none were available. They gave us another unit inside on 5th floor and when we came back after 5 pm we discovered it had a lock on it and we called but never got a call back from the manger as promised
Kenneth D.Perfect
Charles K.Very easy at this location. Thanks
Ryan F.Truck was dirty - had trash in it / inside windshield was filthy and required cleaning. Truck AC was intermittent and the alignment was way off / pulled hard-right. All concerns shared and brushed off by check-in staff.
Joseph H.Truck was fine, but halfway through the trip check engine light went on. Could only do 50 mph the rest if tge trip. Cost me a day in planning and money. Not a great experience.
Michell D.The Beasie Road Uhaul has the most accommodating, polite and helpful employees! They're the best !!
BONITA D..
James K. | Overall ExperienceI loved driving the cargo van I rented. One of the few vehicles that didn't hurt my back! the employees at this establishment were very customer oriented and pleasant. I don't know the names of those I dealt with (might I suggest name tags?!), but it was a pleasurable experience.
Shelby S.The drop off process took less than a minute. Great system to check in and drop off. Very helpful staff. Nice that they were open on Sunday.
Charles K.Nothing I can think of at this time.
Eric C.Spent 45 min getting my truck even with checking in online earlier.
Eric H.I come to this U-Haul because of the professional attitude. Friendly people as well.
steven F.Everything was great! Fast, friendly and easy!!
Shannon H.Rented a car hauler. Ratchets had not been maintained very well. Or the trailer was older, but the ratchets were completely rusted over and had to be sprayed with wd40 to even operate. It got the job done.
Blake A.Edgar took care of me on the phone and in person. Truck cross-country + car tow + storage unit, all smooth and easy. Helped me adjust my reservation schedule when a winter storm hit mid-trip. Great service and nice facility.
Boone R. | First ImpressionsEmployees are great
kevin C.Although the facility itself was new and modern and the staff was friendly and helpful, there were several issues. The mechanically controlled roll up doors in the loading bay areas were not working, which meant the truck couldn't be backed in fully and the contents got wet in the rain. Additionally, having a cement pillar in a 5x10 unit makes it substantially more difficult to store large items.
Wesley L. | First ImpressionsQuick and easy. Associate was very friendly.
RAY N.During the entire process I received the very best, kindness, professionalism , guidance, and all questions answered. Excellent service. Thank you.
Joseph H. | First ImpressionsSlow, incomplete, missing parts. careless in restoring car to original shape, repeatedly promising “just about done†and then 20, 40, 60 minutes later, finally done. And too expensive: fully twice as expensive as Meridian Mississippi what's the explanation fuck off for this?
Stephen R.Shouldn't have to argue with check out person on proper charges, to then show the contract and then say we'll I guess I will wave the in town fee since it was set up correctly and walks off. Just a young kid being intitled to what a phone says vs having a proper conversation to overcome a miscommunication!
BRETT T.Super great operation, Everything thing went very quick and smooth with my drop off.
Norman B.Offer military discount like other uhaul locations
Rosa C.Service rep came out to meet me and was extremely helpful and friendly
Michael P.Staff was very professional
Bryan B.No complaints at all. This facility was clean, well taken care of and the staff was very professional. Zero issues from start to finish! I would go out of my way to rent here again even if it was not the closest location. Rates were very fair and I was really happy with the service I received. 5 Stars
raul C.I go to Uhaul for truck rentals, packing supplies, and storage units anytime I need those services. The staff is always friendly, helpful, respectful, knowledgeable. The best company around for storage and truck rentals. They also buy back any unused boxes back so you're not wasting money.
Tara T. | First ImpressionsUpgrade computer system. It is very slow making the customer sit or stand waiting for information to load or appear.
Mary N.There was a young lady who cleaned, but she was very helpful, and amazing! I can't remember her name but she looked like coop from all american!
Madison N. | First ImpressionsCustomer service was trash. The guy basically told me the prince and I payed. He gave me the keys and I went and looked for the truck no help. They didn't even go over the contract and tell me how many miles I had. Gave me a extra day but no extra miles so I got charged extra. Communication is key and thru communication was horrible.
Nauja R.Everyone was extremely nice and helpful.
Annette S.Getting set up with a storage unit was so much easier than I thought!
Kimberely J. | First ImpressionsTried to take more money off my card. They also tried to say I didn't pay when I dropped it off. Money hungry.
Kaylie A.Staff had no idea there were pillars going through multiple storage units. I was given two different units in which a 10 x 10 was advertised, yet there was a large pillar protruding through this so the space is very reduced. I finally was given a third and final storage unit that was a full unit, but your staff should have a better idea as to which is used and reduced. Also, I recommend a price reduction on those units as you are not getting space paid for.
DBD A. | First ImpressionsThis truck is very unsafe to drive. There is so much slack in the wheel that we could barely keep it in the road. We were scared for our lives driving home. Also the wipers don't work well and it was raining on the way back home. I've rented uhauls many times and have never had a complaint. This truck should be pulled.
Shanna H.I never got a call when you sold my belongings or a letter in the mail like the contract said..
James M. | Overall ExperienceCheck-in process was less-than helpful. No receipt / verification of condition or final close of the rental contract.m several hours later - still waiting for the receipt promised by the unnamed check-in rep processing vehicles.
Joseph H.The door was jammed and almost would not open, I had to jerk very hard and it felt locked or stuck. I finally got it open, but it happened again when we went to unload. Inside of trailer was ok, not dirty but lots of leaves.
LINDA W.The staff inside was great and the experience was going well, however, when we arrived to unload our uHaul for the storage unit, the automatic door was locked as they decided to polish the floor at 9am. Even though the location 1) Opens at 5am and 2) Is closed for seven hours when this can be done better. I was forced to get all of my furniture through the small manual door which took me way longer than necessary. Upon asking for a cleaning schedule, I was met with attitude from one of the workers in the storage building. She told me to take it up with management as there is no cleaning schedule and they think it's appropriate to block off the only entry way into your storage unit. I think it's extremely messed up that I rented a truck and storage space from this company to not even have access to the door I needed. The attitude I was met with was rude and unnecessary. And not at all what I expect from a place I'm now giving $150 a month to.
Joshua M.Nothing, everyone was very courteous and helpful
Luann O.Excellent facility and the manager was very helpful and very pleasant experience
Douglas L.The mileage allowance is not providing for trip to pickup location from rental center, or from end address to drop off truck.
Douglas B.The best attention ever
VIVIANA M.Easy access and a easy process overall.
Joseph W.The staff was always helpful never had a problem with my storage space
andrew r. | Overall ExperienceGreat experience with all staff members. Everyone was friendly and helpful. ¡Gracias!
Nicholas F. | Overall ExperienceExtremely helpful! Manager was very kind!
Cynthia B. | Overall ExperienceOutstanding customer service each time I interface the agent. Very professional and courteous, and most important they were well trained and proficient in effective communication. They had the answers and they knew their job. They were effective and efficient with all responds. Thank you for running your business to serve the customer. I was well pleased with the spacious hall ways and elevators, Dollie's and 4 wheelers made the job easy. Outstanding experience for me.
Deborah G. | Overall ExperienceThe lady that took care of us was very helpful. She got us what we needed. And very friendly and got us what we needed.
Becky M. | First ImpressionsI've been there many times to buy supplies and rent vehicles and storage for our most recent move. Every time the staff have been kind and helpful and the facility is clean and bright.
Jennifer R. | First ImpressionsIt was ok other thank a couple issues. The annoying part about it was only having one extremely slow elevator in the whole building. There was also always a lack of carts and when I asked the people up front. They all just looked at me and never helped.
Robert M. | Overall ExperienceEasy access with helpful attendants. Spacious storage and elevator access to and from locker.
Michael T. | First ImpressionsWas comfortable with leaving my belongings for a year with you and moving 4hours away. ¡Gracias!
Amanda J. | Overall ExperienceN/C
Cortney N. | First ImpressionsThe staff was very nice to me & I appreciate you all 🙏🏽
shelia f. | Overall ExperienceNo waiting. Process was fast and smooth. This business is well lit, has easy access, and the units are immaculate. Highly recommend this place for your storage needs.
Daniel K. | First ImpressionsStaff was always friendly and helpful- facility was clean and I always felt safe. Would definitely recommend
Terri E. | Overall ExperienceThere was a zip tie still on the unit, and no lock was left inside the unit. I tried to use the call button on my unit's floor, but no one answered. Twice. Thankfully, the office was still open. The workers were polite and able to help. The space was clean and tidy, too.
Katy T. | Online Move InThe storage facility was amazing, but trying to get a truck was very disappointing.
RHONDA H. | Overall ExperienceAwesome experience, Mr. Joshua and Ms. Jasmine were very professional, very knowledgeable and informative, greatly appreciate superb service they rendered to me they both should be recognized for their super performance measures
GREGORY H. | Overall ExperienceClean, efficient, convenient. Will use again if the need arises.
Paul B. | Overall ExperienceLove the dollies, very easy maneuvering, and the wide elevators made load transport easy as well as limiting the number of trips up and down. Well pleased with the entire process. Excellent customer experience. Well worth the money.
Deborah G. | First ImpressionsExtremely courteous and helpful employees, very clean facility
Nicholas B. | First ImpressionsEvery interaction I had with employees at u-haul on Beasie in Murfreesboro was pleasant, the staff was knowledgeable helpful and respectful!! I feel like they went above and beyond what was expected of them with every step of the way from renting a truck to renting a storage unit and move out was fast and simple!!!
Rhonda J. | Overall ExperienceThe whole using a card to check in and check out and using it to open door was annoying and a bit much. Also having the alarm go off because you accidently walked in the wrong "zone" was too much. Lastly having only 1 elevator in a facility that big is crazy!!
DEREK J. | Overall ExperienceJasmine and entire staff was incredible. They helped me so much from start to finish I can't recommend them enough. If I could give them 6 stars I would. Thanks to all!
Jonathan B. | Overall ExperienceThe best storage unit experience I have had.
Steven S. | Overall ExperienceThe experience was almost seamless
Rita E. | First ImpressionsInitially given a storage unit that had not been cleaned out by previous tenant. Limited uhaul truck parking for unloading, limited number of carts and single elevator made it difficult to move in when several other people are doing the same.
Timothy B. | First ImpressionsHard working and professional Thank You
Valerie M. | First Impressionsoverall good experience. would have been nice to know i would have got discounts for paying in advance with auto payments in place. that’s was never mentioned… and thought payments would have gone through smooth as i rent once and a while from uhaul. i was sick with covid and never say the email after it was to late for this on the next month renewal. i got charged for later payment and was not able to take advantage of auto payment discount.
Todd G. | Overall Experience¡Gracias!
RILEY S. | Overall ExperienceSomeone told me I could come in and rent a uhaul but didn’t tell me to reserve one so it became I had to rent a bigger uhaul then I needed
Debbie P. | Overall ExperienceI frequent this specific location because of the employees that work there. Not only are they extremely helpful (every one of them), but they are exceptionally kind and always willing to help… even when not asked. There is a reason I've continued to come to this location, and that is because I can always count on someone to be there if need be. If you guys see this, thank you. So much. Aforementioned location: 1519 Beasie Dr. Murfreesboro, TN 37128
Dennis P. | First ImpressionsRelocating to TN area for work and there customer service made this a easy move for me. My movers didn't show up and they worked with me and helped me to make sure I got moved into my storage.
Jonathan W. | First ImpressionsOne of the cleanest place to put your belongings they need to drop the temperature in there tho a few nats flying around but I give them five stars
Necole J. | First ImpressionsI'm not sure if your motto is "I DONT HAVE TO HELP YOU!!!" While walking away in front of a paying customer, but I'll be sure to tell ppl that's your motto per your employees. Despicable and disgusting.
Thamar D. | First ImpressionsAwesome team and store
Laurent R. | First Impressions