I appreciate the gm he was very excellent at his job I loved the convenience and how quick I was able to be provided with a space for my things in very needed moment and I refer anyone to get a storage unit here any time I hear of a situation that it needed one thank u to all the staff who listened to what I might have needed hope they have great day thank u from the heart for everything.. . 10 outa 10 🌟
Nancey P | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Moorhead
Testimonials From Recent Customers
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I thought everyone was great! Kind, thoughtful and helpful. What more can you do?
Nancy KStaff was wonderful!!!
Cari Dstaff needs better training, young guy was cussing a bunch and very unprofessional
NAOMI RStaff during all interactions were polite and helpful. The facility itself is not secure. There were multiple instances where you could drive up in the bay and then walk inside with no passcode needed. Twice we actually forgot to unarm our unit and not a single call nor was our unit checked on when the alarm went off from us opening our unit. We paid $206/month for the unit which we were okay with seeming as it was secure and well maintained however the security is lacking hard. In my opinion it is overpriced for what you get. We have since moved to a different location at half the price.
Dominique L | Overall ExperienceVery smooth move in experience. Very handy dollies to use.
Tanya R | First ImpressionsVery friendly and helpful staff member. Picking up the trailer went very smoothly.
TANYA RWENT WELL
Jeff H | First ImpressionsUhaul stated they would ship our pods on the 23rd but they messed up our delivery and it didn't get shipped until the 25th. Then I was sent a text stating the pods were near our location but I had to wait 48 hours to get them delivered. This was UNACCEPTABLE and this put us in a predicament. I am UNHAPPY WITH UHAUL.
PEGGY FThe gentlemen that helped me were both stellar and should be recognized for amazing customer service. Outstanding!
DAVID LThe workers listened to our needs snd responded well to meeting our needs. They helped a stressful moving day go much better. Gracias.
GORDON OThe team in Dilworth helped me install a wiring harness because I was having trouble doing it on my own. I didn't know anyone in town and was alone and they took the time to help me out when they didn't have to. This team goes ABOVE AND BEYOND.
MADISON SExcellent service as always. Thanks guys. 😊
CATHY JStaff were rude and I had to go thru central reservation more than once. Damian the manager specifically was rude.
Cynthia W | Overall ExperienceSuper easy
Anthony B | Online Move InVery smooth transaction.
JOANN HGreat customer service!
TERESA WEasy pick up & drop off. Very nice & helpful people at both places.
PAULA CGreat service, professional, helpful staff.
TRACY KThose two young gentlemen were kind and courteous, when I was in an intense stressful moment they greeted me at the door with those warm friendly smiles! Great young men, should be held onto and valued as employees 10/10!!!
KERI Nvery helpful and friendly staff. thank you
Lisa K | First ImpressionsThey always do a great job here
EVERETT KThe staff were amazing. Both picj k and drinks in
julie sEverything was great very friendly helpful smiley personalities I have nothing else to add to this you all keep up the good work
LAGALE BThe place is beautiful. I love the security there too. The guys in the office were beyond friendly and helpful. If ever I need a unit again I'm absolutely going to this place!
Tammy K | Overall ExperienceWe are very pleased with the well maintained facility and friendly people that we worked with. It is clean and seems to be very secure. We appreciate that.Thank you
Maureen B | First ImpressionsThe entire process was easy and all staff were professional. Communication with each step of the process was excellent.
Leslie LWindow could be washed
LINDA PEasy to move in, easier to move out! Thanks Uhaul for storing our house while we found another house to live in !
Megan G | Overall ExperienceI called at 7:30am and was able to pick up the truck by 8am. They were very friendly and helpful with the transaction and made what could have been a stressful day much easier!
LORI OFriendly staff, clean, well maintained equipment.
CASEY MDamien was really helpful and so is the rest of the crew. I rented a truck on short notice and they set me up super sweet!
Ethan K | Overall ExperienceVery helpful staff and excellent secure storage facility
ernest s | Overall ExperienceThis experience was the definition of excellent customer service.
MONTE VBeing able to talk to a human faster
EVELYN KQuick easy and affordable.
Sergio CReserved a motorcycle trailer with a guarantee. Trailer was ready when we arrived. No issues with trailer. Would rent again.
JEFFREY WTrailer clean and friendly employees,pleasure to do business with
JACK DApon move out I was told to return my personal lock? No way go buy your own lock.
Jason B | Overall ExperienceAlex? was great. He hooked up and unhooked me when I got back. No problems and no hassle. Did the booking over the phone and all was ready. Gracias
LEON SGreat service
HAMZAH A | First ImpressionsVery nice storage sheds. It was great that there were carts to use.
Joanne A | Overall ExperienceYou can have the equipment ready when you say it's going to be ready waiting 2 hours for a uhaul that was garenteed at the time reserved is unacceptable.
Seth RGreat Service and very convenient pickup and drop off.
KRISTI KEvery time I would call to try to confirm delivery or ask any questions I would be transferred several times or put on hold.
ben aThe gentleman that helped me was spectacular. I'm pretty sure he's the same guy that took my numerous amounts of phone calls before my boxes arrived. He was able to get me the double trailer like I needed and was super friendly and helpful. Give this man a raise.
DAKOTA NCustomer service was excellent !!
Rick SRental went well. Convenient!
CHRISTOPHER KGreat customer service and convenience. Reserved online which worked great to save time.
Danny BI received great customer service at this location. I had issues with my reservation and being able to get my rental as initially reserved and my issues were resolved.
Darrin LUHAUL was excellent to work with both on the phone and at the location. I rented a car hauler trailer. Trailer was great shape except for a bit of a tattered wheel tiedown. Other than that, the employees and equipment: GREAT
Leon Severything is awesome
CURTIS SI found a piece of bacon under the drivers seat and personal information paperwork from the last renter that was left in the truck. When I returned the truck, the check system was down so it took 45 minutes to get ot to go through.
Louise WThe Dilworth location was excellent. Fast and easy check-in with a friendly and efficient staff member.
BRIAN SNot specific to this location. Uhual corporate sent me too many emails. So many I ended up ignoring them all. Likewise, the facial recognition requirements are creepy, invasive, and unnecessary.
Gregory WGreat people great service!
chris bLower rates, and compensation for early returns.
Gordon CTrailer was not swept out prior to my rental. There was even a business card in the corner of the trailer from a prior renter.
Christopher TGreat staff. Easy pick up and quick drop off.
Gary BAlex/Alec is great...
Glenn HVery easy drop off, fast service, and friendly staff member. No idea how you can improve on that!
katherine sYou don't offer any type of discount for seniors! It would be helpful for first time renters to provide information for disconnecting the trailer hitch. No one was available for assistance at the drop-off site. No price list information was posted or available for public viewing at the rental site. Customer service was very poor.
JUDY BThe employee was great, but he was the only one there. There seems to be a system problem, mainly the way you do things as well as your computer system. This was more a U-HAUL issue,
Patrick KIt was a smooth check in and move in. The staff were nice and the facility was easy to navigate and access. I feel confident in the security.
Julia B | First ImpressionsThe U-Haul Moving and Storage of Moorehead location was professional and helpful.
Hunter TThe person who worked with us at the front desk (wish I would have gotten his name) was so wonderful to work with, so helpful and accommodating! He really made things feel so much easier and less stressful during our move. Were very thankful for all of his help!
Jodi S | First ImpressionsGenial
Barb P | First ImpressionsAlex was very nice to deal with
Cathy B | Overall ExperienceThis is the NICEST storage place I have ever seen.
Christiane A | First ImpressionsVery difficult to figure out where to place the code to get in/out, we set off alarms because it was so unclear where to put in codes. We never did get in the door door we wanted
Cassandra E | Online Move InStorage option was good. My issue was I moved out on 4/30 and a charge for the coming month was ran on 4/29 to my credit card. I asked to be prorated and because I was moved out and closed out 10 minutes before, they could not go back and credit the unused 29 days. Disappointed in that. Would like to have seen a better process for that. Dale Larson 701-371-0552.
Dale L | Overall ExperienceEverything was awesome. The young man in charge was fantastic.
Mike C | Overall ExperienceThis U-Haul facility is a great place to store your goods. It's convenient and the staff is helpful and courteous
Lathonia L | Overall ExperienceAll good except got charged $255.95 for move help and did not get. canceled. Please REFUND Sharon Erickson smerick43@gmail.com
Nancy E | First ImpressionsI misunderstood size description remember to ask how wide and deep it is.
Connee K | Overall ExperienceExcellent staff and service
Lary N | Overall ExperienceGreat customer service, great location. Fair price for the quality you receive
dylan j | First ImpressionsThe employee was awsome!!! He was very helpful, considerate and knowledgeable. I can't remember his name but he assisted me Saturday night at around 6:30 November 11th at the new dilworth site. I would strongly refer friends and family to this location. Thanks!!!
DeShawn S | First ImpressionsMade things so much easier then I thought it would be!!
Natchia M | Online Move InIt would great if uhaul also rented the trailer hitch ball and the trailer light adapter when renting trailers. I had to buy new ones that I will never use again.
Lilly G | First ImpressionsI never moved in. Did go to the building to try for the first time. There were locks still in the unit and I was not able to access it. I had to go home and unpack truck since I park outside. This made me decide not to use the storage
Sean R | Online Move InRepresentative working at store was very helpful and friendly
Maria A | Online Move InI was supposed to be set up for auto pay. I rented the unit in person and swiped my card at that time. The payment was never taken out and then I received a late payment charge. I also rented a 2nd unit a couple weeks later. I cannot access that unit on the app so not sure what is going on there...
todd b | Overall ExperienceThe unit was too small so I cancelled it and went to another Uhaul location. I was still charged for a month at this location. The charges were reversed but I was not happy that happened!
Cynthia G | Overall ExperienceAutomatic doors to avoid having to open and hold doors with full carts
shelley k | Overall ExperienceIt was difficult to find the office with all the construction going on. Very helpful on the phone and in person.
ernest s | First ImpressionsRates are more affordable compared to other storage facilities!
Jesse J | Overall ExperienceGage was incredibly helpful and understanding for our situation. We appreciated his kindness greatly during what would otherwise be a stressful move! Thank you again Gage!
Cindy m | First ImpressionsGreat quality of service. Clean storage unit and convenient to access.
Samantha L | First ImpressionsSeems to be a pretty clean place. Doesn't have the typical odor or any odor like most storage places do.
Steven S | First ImpressionsNew-still under construction
GALE R | First ImpressionsAlex was very easy to work with! He's very polite and well mannered. I wanted to change my unit so it was closer to the entry but had changed my mind when I realized I didn't want that unit. He was very understanding and made the change back to my original unit with no hassle. I would recommend Alex's site to anyone the is in need of storage unit or rental truck!
Crystal D | First ImpressionsThe question due to convenient hour's isn't due to nothing but continued construction on this particular site. It is extremely easy access to and from the main highway. Very convenient for me and my family.
Rena M | First ImpressionsUnit 4016 wasn't clean when took my stuff in it. Had to clean it out before moving my stuff inside it.
jocelyn a | First Impressions