Customer Reviews for U-Haul Moving & Storage of Moorhead

170 reviews

50 County Road 9   Dilworth, MN 56529

(218) 303-1480

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(218) 303-1480

50 County Road 9
Dilworth, MN 56529

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was a smooth check in and move in. The staff were nice and the facility was easy to navigate and access. I feel confident in the security.

Julia B  |  First Impressions 
Rating:
5.0

The U-Haul Moving and Storage of Moorehead location was professional and helpful.

Hunter T 
Rating:
5.0

The person who worked with us at the front desk (wish I would have gotten his name) was so wonderful to work with, so helpful and accommodating! He really made things feel so much easier and less stressful during our move. Were very thankful for all of his help!

Jodi S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

Customer did not leave a comment.

Annekristin E  |  First Impressions 
Rating:
4.0

On paper, I was guernteed a delivery date of the 11th. Which is when it arrived so technically it arrived on time. But multiple times, one the phone, and in person I was told the 2nd so that was disappointing. And I was charged an additional $600! For what? Not quite sure. The support was very good. But if I texted after hours I would never hear back, and I think you should change that. Have someone respond to after hours texts when business hours start the next day. Pick ups and drop offs were always very smooth. We were very happy with the size of the boxes and how much we were able to fit. I was disappointed by the additional charges above my quote but it was still thousands of dollars cheaper than any other option I researched.

Jessie S 
Rating:
5.0

Customer did not leave a comment.

TODD L 
Rating:
5.0

Great

Barb P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas J 
Rating:
5.0

Alex was very nice to deal with

Cathy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darren N 
Rating:
4.0

No change needed

Jeremy A 
Rating:
5.0

Customer did not leave a comment.

Thomas J 
Rating:
5.0

This is the NICEST storage place I have ever seen.

Christiane A  |  First Impressions 
Rating:
5.0

Honestly speaking you guys saved me a lot. The service was so quick and affordable.

Lembusa N 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
5.0

I arrived for my drop off just a few minutes before closing but they were super helpful, polite, and efficient. Great staff.

Michael K 
Rating:
5.0

Customer did not leave a comment.

Gail P 
Rating:
5.0

Customer did not leave a comment.

Aaron D 
Rating:
5.0

No washer fluid or otherwise inoperable window washer.

jaakko P 
Rating:
5.0

Great location, friendly staff and great service. Thank you

Christopher G 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Customer did not leave a comment.

Sandy L 
Rating:
5.0

Easy to drive, nice ramp for easy loading/unloading. Make sure to check if clean before renting out.

patty l 
Rating:
5.0

Super speedy and professional.

Thomas F 
Rating:
5.0

Customer did not leave a comment.

Austin S 
Rating:
4.0

Truck only had less than a quarter tank of gas in it.

Doug M 
Rating:
5.0

Excellent service from both employees I met with. It took me five minutes to pickup my trailer and five minutes to return it. I will definitely use this location again for any moving needs.

Michael R 
Rating:
3.0

Customer did not leave a comment.

Jim T 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
3.0

Very difficult to figure out where to place the code to get in/out, we set off alarms because it was so unclear where to put in codes. We never did get in the door door we wanted

Cassandra E  |  Online Move In 
Rating:
2.0

Storage option was good. My issue was I moved out on 4/30 and a charge for the coming month was ran on 4/29 to my credit card. I asked to be prorated and because I was moved out and closed out 10 minutes before, they could not go back and credit the unused 29 days. Disappointed in that. Would like to have seen a better process for that. Dale Larson 701-371-0552.

Dale L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa M 
Rating:
5.0

Great experience, service was very helpful.

Shane H 
Rating:
5.0

Service was great! Excellent employee!

Meta W 
Rating:
3.0

The dolly we received was not available. We should not have to pay for the alternative they provided as it was not needed.

Alison W 
Rating:
5.0

Everything was awesome. The young man in charge was fantastic.

Mike C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

patty l 
Rating:
1.0

Trucks need to be kept at a full tank of fuel. I had to spend money on miles by going to fill up the vehicle halfway through my move. This was VERY aggravating

Austin K 
Rating:
5.0

Great experience. Top notch hard to improve on.

Scott B 
Rating:
5.0

Customer did not leave a comment.

Dale L  |  Online Move In 
Rating:
4.0

The van was very dirty. There was dog hair, empty cups and bottles, a small liquor bottle, a wet diaper and a kids toy left from a previous renter. It also smelled of smoke. The outside was also very dirty. The tires were not great for the snowstorm I drove through. On the upside, the van was pretty new and in good mechanical condition.

Steve A 
Rating:
4.0

Customer did not leave a comment.

Rachelle R 
Rating:
4.0

Helpful employee... sought help when I was initially denied access to my free one month rental.

Linda N 
Rating:
5.0

Customer did not leave a comment.

Jack N 
Rating:
5.0

This facility is awesome.

Mike C 
Rating:
5.0

No problem

Danilo S 
Rating:
5.0

Customer did not leave a comment.

steven h  |  First Impressions 
Rating:
4.0

This U-Haul facility is a great place to store your goods. It's convenient and the staff is helpful and courteous

Lathonia L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David V 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

dylan j  |  Overall Experience 
Rating:
5.0

All good except got charged $255.95 for move help and did not get. canceled. Please REFUND Sharon Erickson smerick43@gmail.com

Sharon E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margaret m  |  First Impressions 
Rating:
5.0

have gas in truck

Sharon E 
Rating:
4.0

I misunderstood size description remember to ask how wide and deep it is.

Connee K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna S  |  Overall Experience 
Rating:
5.0

An empty box was delivered the first time. After many calls I did receive the right box but at least 2 weeks late.

Valerie J 
Rating:
5.0

Customer did not leave a comment.

Steven C 
Rating:
5.0

Clean yes but very noisy. The rattling of the vehicle itself was annoying. But overall I was happy as the size was perfect and it got the job done.

Sharon J 
Rating:
5.0

Our experience with this location has been great. Thank you for the excellent customer service. Dilworth, and Moorhead Mn residents will benefit greatly from this new and local location .

cathy j 
Rating:
5.0

They were awesome! This was the first time I pulled a trailer. They made sure our vehicle was prepared to pull the Uhaul trailer. They let me change the pick up time. I really appreciate those who helped us.

TEDDI D 
Rating:
5.0

Customer did not leave a comment.

melissa g  |  Overall Experience 
Rating:
3.0

Truck had not been cleaned out. When I expressed this to the manager who was working that morning, he didn’t seem to care much and just said he will document it. Truck was not pulled up front, and windshield was not scraped, And I had it reserved for a specific time. When asked if they had a scraper I could use to clean windshield, he said he didn’t have any. I had a great experience when dropping off the truck though. After telling the employee named Gage about my morning experience, he said he was sorry about the situation and gave me a Discount. I was not impressed with the manager, but was quite impressed with the employee in the afternoon when I dropped off the truck.

Brian W 
Rating:
5.0

Excellent customer service.

Lisa L 
Rating:
5.0

Customer did not leave a comment.

Peter P 
Rating:
5.0

Customer did not leave a comment.

Cara J 
Rating:
5.0

Customer did not leave a comment.

Rodger H 
Rating:
5.0

Customer did not leave a comment.

Andrew R 
Rating:
5.0

Excellent staff and service

Lary N  |  Overall Experience 
Rating:
4.0

The unit that I rented was supposed to be an enclosed trailer. This unit leaked onto the contents inside and caused damage to the items inside.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Courtney B 
Rating:
5.0

Great customer service, great location. Fair price for the quality you receive

dylan j  |  First Impressions 
Rating:
5.0

Friendly & helpful staff

justin k 
Rating:
5.0

Customer did not leave a comment.

JESSE M 
Rating:
3.0

Customer did not leave a comment.

Brad S 
Rating:
3.0

Customer did not leave a comment.

Matthew P 
Rating:
5.0

Customer did not leave a comment.

Kyla V  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Rob T 
Rating:
5.0

The employee was awsome!!! He was very helpful, considerate and knowledgeable. I can't remember his name but he assisted me Saturday night at around 6:30 November 11th at the new dilworth site. I would strongly refer friends and family to this location. Thanks!!!

DeShawn S  |  First Impressions 
Rating:
5.0

The uhaul site/app was difficult to use due to freezing issue to return after hours otherwise great site and nice people.

Ben F 
Rating:
5.0

Everything went smoothly. Staff was friendly and helpful. Would rent there again.

John O 
Rating:
5.0

Customer did not leave a comment.

Bryce H 
Rating:
5.0

None,excellent.

Leon B 
Rating:
5.0

Customer did not leave a comment.

Michael a  |  Online Move In 
Rating:
5.0

Great work, thank you for your help.

Michael a 
Rating:
2.0

Got charged full price for a trailer I didn't even use

Austin B 
Rating:
4.0

Y’all doing good jobs. Keep it up.

muhumed a 
Rating:
1.0

Confusion on drop off location. Was charged extra on credit card 2 times and then uhaul employee had a bad attitude. Was called Sunday and Monday about returning truck when I already returned it on Saturday... Then charged extra on my credit card.. Terrible communication. Will not rent from uhaul again.

Kelly H 
Rating:
5.0

Customer did not leave a comment.

Betty J  |  Online Move In 
Rating:
5.0

Made things so much easier then I thought it would be!!

Natchia M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert r 
Rating:
5.0

It would great if uhaul also rented the trailer hitch ball and the trailer light adapter when renting trailers. I had to buy new ones that I will never use again.

Lilly G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan M 
Rating:
3.0

I never moved in. Did go to the building to try for the first time. There were locks still in the unit and I was not able to access it. I had to go home and unpack truck since I park outside. This made me decide not to use the storage

Sean R  |  Online Move In 
Rating:
5.0

I like the return vehicle full of gas policy.

Joel h 
Rating:
5.0

Representative working at store was very helpful and friendly

Maria A  |  Online Move In 
Rating:
5.0

Attendee was very pleasant, help me thru process and on my way. Would recommend.

joshua c 
Rating:
5.0

Customer service was great.

Teri B 
Rating:
5.0

Customer did not leave a comment.

Ron H 
Rating:
4.0

Customer did not leave a comment.

Sara W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian W 
Rating:
5.0

Customer did not leave a comment.

PAMELA C  |  First Impressions 
Rating:
5.0

Good staff, clean equipment

Steven K 
Rating:
5.0

Customer did not leave a comment.

Jessica O  |  Overall Experience 
Rating:
5.0

Be sure to tell them that your trucks especially the 15-footer I rented is I don't know what kind of yeah acceleration but it kind of threw me for a look just let me know if it has a different acceleration thank you

Rena M 
Rating:
5.0

Customer did not leave a comment.

DANIEL L 
Rating:
5.0

Customer did not leave a comment.

Steven K 
Rating:
3.0

I was supposed to be set up for auto pay. I rented the unit in person and swiped my card at that time. The payment was never taken out and then I received a late payment charge. I also rented a 2nd unit a couple weeks later. I cannot access that unit on the app so not sure what is going on there...

todd b  |  Overall Experience 
Rating:
3.0

The unit was too small so I cancelled it and went to another Uhaul location. I was still charged for a month at this location. The charges were reversed but I was not happy that happened!

Cynthia G  |  Overall Experience 
Rating:
5.0

Automatic doors to avoid having to open and hold doors with full carts

shelley k  |  Overall Experience 
Rating:
5.0

Automatic door openings to avoid the door slamming into full carts

Shelley K 
Rating:
4.0

It was difficult to find the office with all the construction going on. Very helpful on the phone and in person.

ernest s  |  First Impressions 
Rating:
5.0

Only thing I would recommend is more exterior lighting. Dropping off the trailer at night, made it hard to get a good picture. Otherwise, excellent site.

Scott T 
Rating:
5.0

Customer did not leave a comment.

melissa g  |  First Impressions 
Rating:
4.0

The app sent me to the wrong place. I had to call the location to actually find it. The people at the location were very helpful but the app experience was pretty poor. This location needs a key drop box, I spent over 20 minutes between looking for the drop box and on the phone with customer support to find out what to do with the key.

Mari G 
Rating:
4.0

Rates are more affordable compared to other storage facilities!

Jesse J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orvin G 
Rating:
5.0

Customer did not leave a comment.

Barb D 
Rating:
5.0

The two young men that helped were outstanding and made it easy for me.

chris b 
Rating:
5.0

Gage was incredibly helpful and understanding for our situation. We appreciated his kindness greatly during what would otherwise be a stressful move! Thank you again Gage!

Cindy m  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful but the AC on the first truck I picked up didn't work.

Matthew C 
Rating:
5.0

The customer service was great. The drop off process went really smooth!

Matt B 
Rating:
5.0

Everything was fast and easy friendly service

Steve Y 
Rating:
5.0

Customer did not leave a comment.

Gerard F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew C 
Rating:
5.0

Great quality of service. Clean storage unit and convenient to access.

Samantha L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON R 
Rating:
5.0

Customer did not leave a comment.

MARY I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shelley k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desiderio A 
Rating:
5.0

Customer did not leave a comment.

Emmanuel O 
Rating:
4.0

Seems to be a pretty clean place. Doesn't have the typical odor or any odor like most storage places do.

Steven S  |  First Impressions 
Rating:
4.0

New-still under construction

GALE R  |  First Impressions 
Rating:
5.0

It was one of the smoothest and easiest rentals I have ever done.

Josh T 
Rating:
5.0

Alex was very easy to work with! He’s very polite and well mannered. I wanted to change my unit so it was closer to the entry but had changed my mind when I realized I didn’t want that unit. He was very understanding and made the change back to my original unit with no hassle. I would recommend Alex’s site to anyone the is in need of storage unit or rental truck!

Crystal D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie a 
Rating:
5.0

Very well keep location.

James W 
Rating:
2.0

Door locked at 7 am on a Saturday (listed open time on the Uhaul SIte) so we waited an extra hour (seeing an 8am open time listed on Google), trying the door periodically before finally pounding on the door at 8:05. The staff forgot to unlock the front door. After that, no issues. We were on the road in 5 minutes. Quick drop-off and the trailer was in good repair.

Jeffrey W 
Rating:
5.0

Staff was great, especially the young man that helped me when I returned the van. You are lucky to have him as an employee.

art D 
Rating:
5.0

The young many at check-in was on top of his game. It was smooth and seamless, and I was in and out in about 10 minutes tops. Well done!

Bobby J 
Rating:
5.0

Customer did not leave a comment.

teresa p 
Rating:
5.0

Customer did not leave a comment.

THOMAS W 
Rating:
5.0

Nice to have a location in Minnesota rather than having to go to North Dakota

Krin G 
Rating:
5.0

Customer did not leave a comment.

Dale s  |  First Impressions 
Rating:
5.0

The question due to convenient hour's isn't due to nothing but continued construction on this particular site. It is extremely easy access to and from the main highway. Very convenient for me and my family.

Rena M  |  First Impressions 
Rating:
5.0

Unit 4016 wasn't clean when took my stuff in it. Had to clean it out before moving my stuff inside it.

jocelyn a  |  First Impressions 
No reviews have been submitted for this location.

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