Customer Reviews for U-Haul Moving & Storage of Mooresville

Rating:

5.0

Have used U-haul at the Mooresville location for the last 5 years. Always good service and quick.

Rating:

5.0

Nothing to add

Rating:

3.0

The line to pick up was 30 minutes. The staff, though polite, seemed overwhelmed.

Rating:

3.0

The two times I have been to this location the employees are grumpy.

Rating:

5.0

Nothing

Rating:

4.0

Desk rep courteous and helpful

Rating:

4.0

Make vehicle return speedier

Rating:

1.0

Terrible. I waited almost 45 minutes to pick up my truck. I was on time for my rental. There were two people in front of me in line. This delayed my move significantly.

Rating:

5.0

My grandmother had a storage building with you since 2018. I was on her account as someone who had access or a backup I was told. She had been making payments to you writing checks.. Covid had been rough on us we werent allowed to come help her much except through a window to the outside. This facility somehow was contacting her to remind her to make payments as her checks were going to this place.. I know because I had to drive to the facility to make sure they had one in hand and to get assurance they were cashing it... One check went for over a week without being deposited I had to ride up there to question payment and then someone found her check laying where it shouldnt have been... She passed away a few weeks ago and I was her backup on her account I went to clear out the locker yet Nobody every let me know that her account was in error. Calling this place is near impossible yet every time we show up someones on that phone on a personal call outside smoking on that phone so I know it works its not hard to know its personal because you can hear the conversation through that door or see someones cell phone to their ear not other company gets to make personal calls on the clock, But nobody called me and her phone at her rest home didnt have calls missed either. We didnt receive any notices. I questioned the address and someone had it addressed wrong.. that address being wrong didnt make sense as we have rented trucks and Ive shown my ID several times and thats clearly printed on my ID.. So basically on her what would be birthday a few days ago had she not passed away shortly before this place sold a 130 year old bed that she was born in for a mere 45.00 that was in her storage along with other items left to my siblings and my cousins. The girl who talked to us wasnt much help, she said this is only the second time this had happened and was freaking out we havnt heard from them. Its a shame that backups arent utilized and employees at this station toss in typos for contacts without confirming them off IDs they scan.

Rating:

2.0

It was horrible. I rented a storage unit on Saturday went back to access it Sunday after hours. To find somebody else lock on the unit. So I had no access to it. Losing all the help I had. So I returned on Monday with a truck full of stuff my wife and my self. (Losing a days pay from work). To get absolutely no help from cashier. Passing along my problems to the manager. Who in turn tried to open the unit by drilling the lock. Must of tried for about two minutes. Than telling me there was nothing she could do. But refund my money back not telling me that there was a 50 dollar guaranteed for not fulfilling my reservation. Another customer told me. So than I had to argue with her about it. Didn’t bother offering me another unit. Nothing. She basically sent me on my way. I will never use this facility ever again and definitely would never recommend to anyone!!!!!!

Rating:

3.0

If you're going to say lock box, put one out there. Not a tiny slot hidden in the corner of an unlit door. The key was about 10 seconds from getting yard sale'd over the fence. Get it together with these clowns on the phone.

Rating:

5.0

excellent customer service, would use again!!!

Rating:

4.0

Parking terrible. Move out one van & storage unit in front. Create 2-3 more soaces.

Rating:

5.0

Truck was clean and will maintained but seemed really old and barely wanted to do the speed limit - even when empty.

Rating:

3.0

No rear view mirror, sun visor was broken and hanging in my line of site, inside of truck was also dirty. The staff however was extremely friendly and welcoming.

Rating:

2.0

Understaffed...long wait to receive equipment. No yard worker to move equipment, requiring desk staff to leave office to provide help to customers. I've used this location in the past and had similar problems. Could not drop off equipment in my city (Bluffton, SC) even though there are two U-haul locations locally. Forced to drive 30 miles to Savannah, GA to drop trailer. RIDICULOUS!!!!

Rating:

5.0

Great experience …Truck was clean and ran great …Staff was helpful…Great drop off experience ..Will be using agin in the future

Rating:

2.0

The man helping us was kind and did the best he could to be efficient with his time. However, he was the only person there! How is this even ok?? When we got there we were third in line and it took us over 45 minutes to get helped. One person on a Saturday is unacceptable.

Rating:

1.0

The location listed is no longer participating in UHaul rentals. I wasn't notified of this until I showed up at the location to pickup the trailer. I was sent to another location nearby.

Rating:

3.0

Let begin by saying the manager (cannot remember her name) is always helpful and friendly. I rent a storage unit and all has been fine, however I am in the middle of moving and needed to rent a couple of the appliance dollies. I ask the manager if I could pick them up on a Friday afternoon to use all day on Saturday and she said that would be fine. After driving across town to get to their location, and explaining what the manager had told me I was informed that I would be charged for 2 days. After 20 minutes of information including (2) emergency contacts (to rent a dolly) I refused to pay double and left. I returned Saturday morning when they opened which put me way behind schedule as I had people waiting on me to help. There were three people in front of me and I stood in line for 50 minutes to rent the dollies that I had tried to pick up the day before. The girl that was second in line waited over 40 minutes just to buy a $4 mattress cover. (There was only one person working the front counter for the first 45 minutes (Marshall) and he was doing all he could possible do for everyone. The paperwork that is required and the length of time is absolutely ridiculous. I guess I figured out the my time is worth less than that of a dolly.

Rating:

5.0

More people working on the weekend.

Rating:

4.0

No problems but lot layout is horrible

Rating:

5.0

Nothing. Everyone was so helpful and informative. This was my first time towing a uhaul trailer and I was very nervous about the whole thing but the staff were fantastic and helped me with everything.

Rating:

5.0

This was one of the best Uhaul locations we have rented from. Excellent customer service, Above and beyond helping us with information on how to file for a claim on broken items with the moving persons. Clean, well-kept. I will definitely rent here again!

Rating:

5.0

The wonderful lady at Uhaul spent extra time to ensure my trailer was connected properly. I really appreciated that.

Rating:

4.0

Customer service representatives should help get the line down instead of playing with their hair. The gentleman who helped me was great, but I stood in line forever because the other lady would not help with the line.

Rating:

5.0

On the app or in automated phone call needs to be an option where you can extend your rental I couldn't find it anywhere on the app and I didn't hear it in the options on the phone call

Rating:

5.0

Great!

Rating:

5.0

everything was great, except the truck have a bad oder. we took care of that with some Odor spray

Rating:

4.0

Better inform customer that fuel does not have to be full on return if it was checked out less than full

Rating:

3.0

When I reserved my parking spot for a trailer, I was told it was a covered space which it is NOT. Additionally, the space is not paved or level.

Rating:

1.0

I do understand the times we are living now, and this locations seems to be overwhelmed, I was planning to keep the storage unit, but I found several times that the door was not working properly at off hours. Having to call a number to get a passcode because the remote was not working. Always the in/out main door blocked with customers, truck and trailers. Not friendly staff, always blaming the customer, I can tell their life is miserable, because they do not enjoy being there, with such a cluster. Anyway, I found a better place where to store my stuff. Hopefully, I wont need U-haul anymore, but if I do, I know what location to avoid. Thanks,

Rating:

4.0

I can't blame U-Haul for the unfortunate circumstance of the rental truck having been previously smoked in, but it was still a disappointment.

Rating:

5.0

Good customer service 👍

Rating:

5.0

The facility was very clean and while well lit, the light would go off and leave me in the dark - there should be an option to set a timer or some solution. Appreciated the staff - Brandi was especially helpful and efficient.

Rating:

5.0

The two employees that assisted me were helpful and friendly.

Rating:

3.0

Directional/brake Lights on trailer didn't work. Didn't find out till I was pulled over for it.

Rating:

5.0

All are good Costumer service xoxo

Rating:

3.0

Only one employee working and he was overwhelmed. Took a full hour to rent a tow dolly.

Rating:

4.0

The person who helped me with the rental in the morning was great - very friendly and helpful. The person who checked me out in the evening was quite the opposite

Rating:

5.0

Great experience - awesome customer service

Rating:

5.0

The TEAM at this location is Great to work with and very good at their job. The only thing I would like to see is a little more room at the driveway entrance. Thanks Mark L

Rating:

5.0

The staff are great to work with. The facility is clean and easy to access. I enjoy the close proximity to my residence.

Rating:

3.0

Your rental policy is more relevant than the questions you ask.. because of your greed, I would never rent a piece of equipment from you again. Two weeks ago I rented a 6x12 trailer for $60.00, one way. This week it wAs quoted at $658.00, one way, but $90.00 if I returned it to my rental location! POOR BUSINESS! Michael Penman

Rating:

4.0

Did not like hauling around a handtruck and blanket I did not want taking up My rented space NOT RIGHT.

Rating:

5.0

Staff was amazing and friendly. Made sure I was connected correctly.

Rating:

5.0

Quick and painless!

Rating:

5.0

Awesome staff, made me comfortable and were very helpful.

Rating:

5.0

Keep the employees you have at this location. They were very busy with rents and returns both early in the morning when I picked up my truck and also when I did my return mid afternoon. Even though it was so very busy they were very helpful and customer oriented and patient. There was a man who was very argumentative about a trailer. They were so kind and patient with him and finally got him the trailer he wanted even though he hadn't made a reservation even though he was really acting like a jerk (which is what the man even called himself with his behavior). The gentleman that works there told the guy that his lights weren't working so the lights on the tailor wouldn't work so he needed get his lights fixed first. Luckily there is a place right next door that he took his vehicle to so he could get his lights fixed. Also I had to wait for a Lift driver to come pick me up that the app said wouldn't happen for 25 minutes. One of the young ladies working there could see I was really tired and was leaning on these moving kit boxes...so she offered to get me a chair. Being a senior citizen with knee, hip, and back issues I accepted her offer. I was thankful for the opportunity to be off my feet for the only time since 7:00 in the morning except for when I was in the truck I rented and I returned my truck around 2:00. I can't say enough good things about the Plaza Rd Mooresville employees. Out going, friendly, knowledgeable about all the trucks, equipment, and products. I just felt it is time someone say . the good things instead of what is wrong. They do a great job. I will be rent I ng from that store again.

Rating:

1.0

After renting the unit I found that it was an indoor unit with no outside access. I am elderly and walk with a cane; I cannot handle an indoor unit; I must be able to drive my vehicle directly to the storage unit. I immediately - within minutes - contacted the U-Haul facility, told them my situation, asked to cancel the rental, and requested a refund. So far, the U-Haul facility has not cancelled nor refunded. Their only response has been to tell me that the indoor unit doesn't have any steps. Please help me.

Rating:

5.0

Great people who help you get what you need done with out the stress

Rating:

2.0

Only ONE individual was working and taking care of the whole business. Was 6-7th in line and waited over 45min to pick up my online reservation that was already paid for and ID pictures provided. A problem with the business, not the worker. He did the best he could with situation. Felt sorry for him.

Rating:

5.0

Great service

Rating:

5.0

Great group of people at this location!

Rating:

3.0

I only gave this facility an average rating because when I arrived to move-in to the storage unit which I reserved back in March 2021 it had been rented out to someone else. The staff in the office were great and made every effort to find accommodations for me in the area (which were sold out). They did come up with a solution & I was able to store my belongings as planned.

Rating:

1.0

The staff are rude and have the worst customer service I've ever seen. Yesterday a man and lady both cussed at the moving company we hired. Added to that, they were also extremely rude when asking us to move vehicles, and while we were loading items. We will not use this facility again.

Rating:

5.0

Staff was extremely helpful.

Rating:

3.0

site was some times very busy with uhaul business and the entrence is where they ckin vans?

Rating:

5.0

Uhaul storage experience was very good for 3 yrs used. Found a new storage facility closer to our home and less cost.

Rating:

5.0

I was assisted with finding a unit in NC by Jared Merlin. He always represents the U-Haul brand in a great light. When I arrived in NC, I was helped by Joseph who took the time to walk me the through the process step-by-step. He walked through the rain to show me where the unit was and showed me the do's and don't of working and locking the garage door. He was pleasant, professional and made the experience very easy. U-Haul is lucky to have such great representatives for their company. Thank you, Kevin O'Brien

Rating:

5.0

The owners of this Uhaul facility were very helpful with any and all questions I had. Working with them and Uhaul made our cross state move much easier. This included the rental of a large 26 foot truck and use of the storage facility in Mooresville until we were able to move into our new home. I would definitely recommend Uhaul and the Mooresville Uhaul storage facility.

Rating:

5.0

Joey Is the best.

Rating:

4.0

Office was short staffed so one person was trying to handle many customers at one time. She was friendly and helpful, she just needed some extra help the day I was in there to rent a storage unit.

Rating:

1.0

I’m not a new customer. I merely had a credit compromise which caused me to get a new card. In doing so, my account could not be automatically charged. I sent and email as the first letter instructed as an option. Heard nothing. I called and got a live person and changed my card on file. I received yet another letter now with multiple late fees. I called again and waited online for greater than 10 mins until a Corp contact took the call. She ran my card complete with all late fees. I’m paid up through Nov 5th. I will make every attempt to move out all my belongings by then if possible. There is no sense in how hard communication is between customers. Terrible customer experience.

Rating:

5.0

Montana Overman and Joseph (last name?) were ALWAYS on site, VERY helpful and friendly. The storage unit area was always clean and all of the trucks received great care! We had 10x30 and 10x15 rentals relocating from MA to NC so needless to say we spent ALOT of time at this facility. I would recommend this U-Haul location to anyone looking to be treated as though you truly DO matter!! They both put their all into making the arduous task of moving a more pleasant experience! Thank you so very much Montana and Joe! 👍🏼👍🏼👍🏼👍🏼👍🏼

Rating:

5.0

The office was always so busy and seemed understaffed, but the man who seemed to have to do it all was very thorough and efficient and helpful!

Rating:

2.0

There was a giant pole in my storage unit which took up probably about a 4th of my storage space. I also asked the person upfront if he could cancel my storage and he told me that I did not need to be there for that but it took me until I got an email about my storage payment coming up for me to realize that he did not do that. Everything else was perfectly fine. He seemed to be a nice guy and was helpful just seemed overwhelmed and overworked and i would recommend y’all get more employees. Also I do not like the fact that if the employees do not pick up the phone after 3 rings your customer service people pick up the phone. If i am calling a specific location I would like to be able to talk to that location not customer service. I called multiple times the day that I got my unit and I was not able to contact anybody from this location and it was very frustrating.

Rating:

5.0

Awsome staff and facility!

Rating:

1.0

My access code / clicker for the gate never worked and when I asked about it each time I was told they fixed it . Rude and confrontational when requested to open the gate cause clicker wasn’t working

Rating:

5.0

Remarkable and friendly customer service, especially during Pandemic. I witnessed customers who were impatient and often rude, but UHaul employees kept smiling. Great job! My only complaint is the long wait time on your telephone system. Thanks you.

Rating:

4.0

Staff was friendly and courteous. Only criticism was that the fob to open the access gate did not work on multiple occasions which resulted in delays waiting in the lobby to get resolved.

Rating:

5.0

Montana and staff were awesome. I have used their storage facilities and rented trucks from this location. Montana has always been courteous and knowledgeable. I highly recommend them.

Rating:

5.0

I wanted climate control storage and figured Uhaul has been around for a long time. When the staff took me to see size of unit inside, it was VERY CLEAN!! Even the hallways. I didn’t have to search for the dolly, it was right inside the door! I feel very confident about my decision to use this storage facility!! There are storage facilities on every corner but by choosing Uhaul and moving my stuff in I know I made the right choice!!!!

Rating:

4.0

Given an access card for the gate that did not work.

Rating:

5.0

Montana is an awesome asset. You should be proud.

Rating:

5.0

Very nice and accommodating personnel

Rating:

5.0

All staff were phenomenal! I highly recommend them for their service, professionalism & willingness to go out of their way to help you the customer.

Rating:

5.0

I appreciate the excellent facility - very well maintained and clean - and the helpful management and staff. My experience was positive +++ Mark

Rating:

4.0

I was only a few days after my monthly payment when I terminated my storage and you Uhaul will not does not pro rate or give you any of your money back so I paid for additional month and didn't even use it !!!

Rating:

5.0

Renting with this facility was a breeze. Staff was always friendly and available when we needed help. They do a great job maintaining this large storage facility. I would definitely rent here again in the future if needed.

Rating:

5.0

Helpful and friendly staff. Clean and secure storage area. Would definitely recommend to others.

Rating:

4.0

My experience was great and had no problems for the two years that my stuff was stored here. My only downfall about my experience was the payment I paid, I do believe it is priced a little steep especially when I was using it for a long term use.

Rating:

5.0

Decline

Rating:

5.0

Thanks to the team for excellent service.

Rating:

5.0

Great experience!

Rating:

5.0

Extremely courteous and helpful staff.

Rating:

1.0

Good

Rating:

5.0

The lady was very kind and very helpful... enjoyed doing business at this facility

Rating:

1.0

Upon moving out I had some boxes of mine that got wet and it had an awful smell. My things were ruined and stunk.

Rating:

3.0

Clean units. Staff was friendly but not terribly helpful. No room for my ubox to be del there for 3 mo & ended up making other arrangements. Also unable to upgrade to lgr unit 2 days after rent pd.

Rating:

5.0

The staff were very knowledgable and friendly. Even in spite of what could have been a difficult customer(ahead of me in line) they maintained a positive disposition and helpful customer-oriented att

Rating:

5.0

Great place.

Rating:

5.0

Very accommodating, knowledgeable people who were able to answer all of our questions. The price is unbearable.

Rating:

4.0

You were there when needed and very friendly

Rating:

5.0

Awesome

Rating:

5.0

Very satisfied and all went smoothly

Rating:

5.0

Give your staff a raise

Rating:

4.0

The only issue was that a few moths were in locker

Rating:

5.0

Everyone was so nice and helpful! 20 stars if I could!!!

Rating:

5.0

Smooth, quick reservation. Very knowledgeable and helpful.

Rating:

5.0

This is a great storage unit facility. I’ve had my things there for years. All the employees have always been fantastic. The only thing that ALWAYS seemed to be an issue; understaffed.

Rating:

3.0

Could not find my reservation, took forever to check my truck back in!

Rating:

5.0

Very nice lady, Customer Service was awesome.

Rating:

5.0

The storage rep was very nice and extremely helpful.

Rating:

5.0

Could not have been treated better. A+

Rating:

3.0

Biggest problem is trying to talk to someone at this location. They do not answer. Calls are rerouted. A pain! The employees are usually friendly. Love the flatbed at the door to help move things.

Rating:

5.0

Very helpful. Spent time explaining and showing units. Area of storage is exceptionally clean.