Customer Reviews for U-Haul Moving & Storage of Mooresville

Rating:

3.0

Uhaul employees tended to speak in vernacular. “Have you moved in” - to me means have I moved my things into the unit. To them it meant fill out the paperwork online. And then the employee (I think it was the manager whose picture is all over) seemed irritated that I didn’t know what she meant. Overall, facility meets expectations. Friendliness of the manager was sub par.

Rating:

1.0

I filled out one already pertaining to the truck. But this is about the absolutely ridiculous extra charge you just hit me for. The truck was received at 3/4 tank, and returned at. Can provide gas receipt to prove. Truck was clean outside of the returned blankets, charged a fee for that. Truck was an hour late charged a full day. Your team member would not check me in as I quote “it's too hot out”. I have rented multiple times in the past and have never ever had an issue. This will be the absolute last time. Tried to call and was left on hold for 45 min and transferred to the corp line. Discussing business practice to. It verify then come back and charge what you can get away with. Never again. And to add to the loud screaming sound the truck made for 8 hours driving back. Have a video of that too. 480-455-7711

Rating:

5.0

Nice and helpful staff at pick up and drop off

Rating:

3.0

Front desk staff marked as IF the truck had 1/2 tank of gasoline when it really had just 1/4. After I refilled the tank as I received it, they charged me $24.00 for gasoline that the truck didn't have. Just FYI because that's not right.

Rating:

5.0

Had many dealings with this office snd always found them OUTSTANDING.

Rating:

5.0

All was well.

Rating:

2.0

Start with a full tank so you can end with a full tank. And maybe have good maintenance so your vehicle doesn't get 3.8 miles per gallon.

Rating:

5.0

Outstanding, friendly and efficient service

Rating:

5.0

Someone was available to accompany me to the back of the premises where the trailer would be unhooked and parked. Make sure in future someone is also available, as customers may not be adept at hooking and unhooking.

Rating:

3.0

The entry/exit is poorly setup and not efficient; especially when people with moving trucks or trailers are trying to enter/exit with others. If I would have known this in advance I would have selected a different and more accessible location. Also having no space for after hours drop off of the moving truck was inconvenient as well.

Rating:

5.0

Truck was fine but would not start. Blown fuse. Caused delay.

Rating:

5.0

The service was excellent! The only improvement would be to make the parking lot easier to maneuver.

Rating:

4.0

None

Rating:

5.0

best pick up location i have ever used. staff was friendly and he wiped down the cab and mopped the bed of truck before i took it. it was spotless

Rating:

4.0

Too high! Rentelight truck for 30 minutes, 10 miles, it was $32 , too high! Lowes and Home Depot, it would have been $20.

Rating:

5.0

Nothing. The staff is great. Friendly and helpful. I have rented there many times over the years. Always great customer service.

Rating:

4.0

They seemed a little understaffed, but were all very nice an helpful. The lot at this location is very tight and hard to maneuver around. Overall a good experience.

Rating:

2.0

The lady that processed my order was rude and was making rude comments about the customers in front of other customers. Her customer service was horrible. To improve she either needs to be fired or retrained

Rating:

1.0

Terrible customer service, overcharged me, rude,

Rating:

5.0

Everything was 1st class. You made the whole experience very pleasant. We'd do it again in a heartbeat.👍👍👍

Rating:

5.0

They did a great job and got me in and out very fast. Thank you.

Rating:

2.0

Understaffed had to wait a long time to return the trailer and had to wait again for the gate to be open so I could leave the only good thing about this location is the employees very friendly nice people.

Rating:

5.0

Staff was great and process was easy. Small parking lot is only negative.

Rating:

5.0

Everyone was very helpful and this is the cleanest U-HAUL store I've ever been in. Thank you all.

Rating:

5.0

I have rented from this location several times and have had a great experience every time. The people are great and I highly recommend this location.

Rating:

4.0

This location was very nice and the people there were helpful, however this wasn't supposed to be our pickup location. It was an entire hour away from our home, and it was extremely inconvenient to be notified an hour and a half before I needed to pickup the equipment that my pickup location had been changed by UHaul (after confirming the day before) due to someone refusing to return the equipment. This added a significant amount of time to our moving day, making the process much more stressful and difficult. This doesn't reflect on this particular location, but rather my experience with UHaul as a company in general. UHaul should not be confirming (guaranteeing) your equipment unless they physically have it on site at the time of confirmation, in my opinion.

Rating:

5.0

Replace trucks with better suspension.

Rating:

5.0

None at this time.

Rating:

1.0

We Don,t understand why being only 30 Min. from Mooresville I had to pay movers almost $1300 when we were promised U-Haul would deliver the U-Boxes for $499. As a side note when they went to load by boxes they ran out of propane for the forklift. Very disappointing. Won't use again. The U-hauls in Surry and Brunswick Maine where excellent..

Rating:

5.0

Mike was very prompt and professional in handling the return. Great personality. I was in and out quickly

Rating:

5.0

The business was very easy to get into, and the help was very nice to deal with. I have used them in the past and will use them in the future.

Rating:

5.0

Good service

Rating:

5.0

Customer service is excellent. I go to this location because of how the staff treats their customer. Even when they are assisting anothet customer they acknowledge you. Love this location.

Rating:

4.0

The staff was friendly, and the van was very clean.

Rating:

5.0

Employee really friendly and attentive

Rating:

3.0

The customer parking is horrible and difficult to navigate. The store was very clean and the employees very helpful and courteous. I would have given this location an excellent rating if the parking had been better.

Rating:

5.0

Love the online check in and everything was ready for me when I arrived. Quick and easy.

Rating:

5.0

Continue doing exactly what you are doing. Great customer service. Front office staff was so polite and kind, while getting our business completed in professional and timely manner. Face to face contact is so important! Very accommodating in making our transaction of reserving, picking up the rental, and returning the rental go as smoothly as possible.

Rating:

5.0

Hire someone for you phone service that knows what they are doing. The store people were great on all times I've rented. When I called and it rolled over to uhaul the guy lied and did not tell me of additional charges but put in his notes that I agreed to it.

Rating:

5.0

Very fast and efficient Thank you

Rating:

1.0

I rented online for a truck in mooresville at 10am. I also called to confirm my rental in mooresville. Once I got to the store, I was told my rental was in another city! The store could not fix it. So I called the 800 number and they said mooresville had a truck I could use. Before I got the truck, the store manager said I had to be back by 5pm or I could not get the truck. This whole issue took 1 hour out of my time. I was unable to complete what I was doing. I rented the truck for 6 hours and only used it for 5 hours. I feel I am owed a reimbursement for 1 hour. Absolutely horrible!!

Rating:

3.0

The vehicle I rented was not clean. The interior windshield was so dirty that we had to stop to clean it so it could be driven safely.

Rating:

3.0

???

Rating:

5.0

Staff is great!

Rating:

3.0

Do not charge more than needed. I have been charged 15$ for fuel that I never used

Rating:

4.0

Radio should have an AUX port or the ability to pair over WiFi. Most people will be relying on driving directions from their phones and it would be convenient to be able to hear that over the vehicle audio system. The truck was overall very clean, but the windshield could have used a good cleaning on the inside.

Rating:

5.0

The only clerk had a long line on Sunday morning and did an excellent job keeping things moving.

Rating:

4.0

Excellent experience. The manger is super nice and helpful. So is the gentlemen who loads the trailer. Limited parking and no room when you pull in off of the road to do the return.

Rating:

3.0

All the different charges are reduclas, it started at 19.95, 10, etc. Ended up $135. Was not expecting that. And gas goging big time $5 something.not happy.

Rating:

1.0

The process for a rental was not made clear INSIDE the office. I was overcharged for gas and was not made aware that I would be charged a $20 fee for a rental that was returned by 7pm.

Rating:

5.0

I had an old truck...but everything else was exceptional. Great Customer service.

Rating:

5.0

Great customer service!

Rating:

3.0

I had an 8:30am reservation for a trailer but unfortuately when I arrived the trailer was not present as previous person did not return on time. Agent had to call the customer and ask them to return it so that I could get my trailer that I had reserved several days in advance. The previous customer didn't return the trailer till about 45 mins later so I had to wait in the parking lot. The trailer had dirt and leaves still inside from previous customer which wasn't ideal either. I understand there might have been a shortage on equipment that week but I would have liked to see the staff manage the equipment better by maybe calling in advance to make sure equipment was returned vs having me make them aware that it wasn't there till I got there for my rental.

Rating:

1.0

When my husband arrived at the scheduled drop off location, the staff refused to accept the trailer. She said she would charge us extra to leave it there. My husband was forced to drive to a different location. It was very unprofessional. We would never rent a Uhaul again.

Rating:

5.0

GREAT EXPERIENCE .

Rating:

5.0

Marshall was extremely helpful and very nice.

Rating:

5.0

My unit was auctioned off

Rating:

5.0

Kyle and the other employee were cool and friendly and very helpful.

Rating:

3.0

I received a message that. if I rent online I will get lock for free but I didn’t get they are asking me to pay for lock

Rating:

5.0

Front desk staff were knowledgeable, nice , amazing customer service. Please rent from this location if all possible. Thank you for being so kind.

Rating:

5.0

outstanding facility. Always spotless clean. Staff always helpful!

Rating:

5.0

Brandi was very very competant and knowledgeable and helpful. She brought the sunshine to a horrible move from Florida. Thank you for having her at this this site, she certainly made me feel welcomed.

Rating:

5.0

Thanks Kyle, and to the UHAUL gang, have a safe and Merry Christmas and a Happy New Year!!!!

Rating:

4.0

I recommend lookin at the storage unit before renting. The 5 by 8 unit is advertised as big enough for a small 1 bedroom apartment or efficiency, and this is not the case. It may be helpful to have pictures of the units.

Rating:

5.0

staff courteous and informative. convienient and easily accessible.

Rating:

5.0

Staff always has a great attitude, and are super helpful with anything I need.

Rating:

5.0

Staff pleasant and worked with us on right size storage unit needed.

Rating:

5.0

Special shout out to Marshall and crew, excellent customer service and assistance.

Rating:

5.0

The only problem was the gate remote I was issued never work and I had to into the office each time.

Rating:

1.0

Bathrooms filthy at all times, almost never cleaned except by me. Another tenant allowed to play ridiculously loud music even after multiple complaints, in violation of the contract term's, making it near impossible for me to do my work. I had to constantly reschedule work and do my work around his hours. A/C and ventilation to my office hasn't worked in over a month as of my move out date. Issues with frequently breaking toilets go unrepaired as well.

Rating:

1.0

My experience was wonderful up until I asked to extend my unit for 1 week. I moved from out of state, and the closing on my house was held up a week. I was told no, that they would have to charge me over $500.00 for 1 extra night. I asked if I could speak with someone in corporate, and was told they would direct the call right back to her, and the answer is no. I was willing to prorate for a whole week even though I only needed 1 night. The situation was out of my control, and I feel that it is very poor business practice to not be flexible in anyway.

Rating:

5.0

We were storing an enclosed trailer here and had a wonderful experience. We no longer have that trailer and that is the only reason we no longer need their service. We also needed to rent a large indoor storage area and when they did not have anything available that would meet our needs, directed us to a nearby U-Haul facility that could accommodate us. They have fantastic staff!

Rating:

3.0

The layout of the parking lot is terrible, and navigating around other vehicles can be difficult (not that U-Haul is at fault). When I got to my storage unit there were belongings from a previous renter left inside that I had to deal with myself.

Rating:

5.0

VERY HELPFUL AND FRIENDLY

Rating:

5.0

Wonderful owners! Look forward to working with them again in the newer future!

Rating:

2.0

The first unit they rented is was actually occupied then the next unit was not the size they said it was so we just canceled it and left.

Rating:

5.0

I had storage with Public storage also, my experience with Uhaul was much better. Thanks

Rating:

5.0

Very easy to rent online; unit was very clean! Highly recommend!

Rating:

5.0

My grandmother had a storage building with you since 2018. I was on her account as someone who had access or a backup I was told. She had been making payments to you writing checks.. Covid had been rough on us we werent allowed to come help her much except through a window to the outside. This facility somehow was contacting her to remind her to make payments as her checks were going to this place.. I know because I had to drive to the facility to make sure they had one in hand and to get assurance they were cashing it... One check went for over a week without being deposited I had to ride up there to question payment and then someone found her check laying where it shouldnt have been... She passed away a few weeks ago and I was her backup on her account I went to clear out the locker yet Nobody every let me know that her account was in error. Calling this place is near impossible yet every time we show up someones on that phone on a personal call outside smoking on that phone so I know it works its not hard to know its personal because you can hear the conversation through that door or see someones cell phone to their ear not other company gets to make personal calls on the clock, But nobody called me and her phone at her rest home didnt have calls missed either. We didnt receive any notices. I questioned the address and someone had it addressed wrong.. that address being wrong didnt make sense as we have rented trucks and Ive shown my ID several times and thats clearly printed on my ID.. So basically on her what would be birthday a few days ago had she not passed away shortly before this place sold a 130 year old bed that she was born in for a mere 45.00 that was in her storage along with other items left to my siblings and my cousins. The girl who talked to us wasnt much help, she said this is only the second time this had happened and was freaking out we havnt heard from them. Its a shame that backups arent utilized and employees at this station toss in typos for contacts without confirming them off IDs they scan.

Rating:

2.0

It was horrible. I rented a storage unit on Saturday went back to access it Sunday after hours. To find somebody else lock on the unit. So I had no access to it. Losing all the help I had. So I returned on Monday with a truck full of stuff my wife and my self. (Losing a days pay from work). To get absolutely no help from cashier. Passing along my problems to the manager. Who in turn tried to open the unit by drilling the lock. Must of tried for about two minutes. Than telling me there was nothing she could do. But refund my money back not telling me that there was a 50 dollar guaranteed for not fulfilling my reservation. Another customer told me. So than I had to argue with her about it. Didn’t bother offering me another unit. Nothing. She basically sent me on my way. I will never use this facility ever again and definitely would never recommend to anyone!!!!!!

Rating:

3.0

When I reserved my parking spot for a trailer, I was told it was a covered space which it is NOT. Additionally, the space is not paved or level.

Rating:

1.0

I do understand the times we are living now, and this locations seems to be overwhelmed, I was planning to keep the storage unit, but I found several times that the door was not working properly at off hours. Having to call a number to get a passcode because the remote was not working. Always the in/out main door blocked with customers, truck and trailers. Not friendly staff, always blaming the customer, I can tell their life is miserable, because they do not enjoy being there, with such a cluster. Anyway, I found a better place where to store my stuff. Hopefully, I wont need U-haul anymore, but if I do, I know what location to avoid. Thanks,

Rating:

5.0

The facility was very clean and while well lit, the light would go off and leave me in the dark - there should be an option to set a timer or some solution. Appreciated the staff - Brandi was especially helpful and efficient.

Rating:

5.0

The staff are great to work with. The facility is clean and easy to access. I enjoy the close proximity to my residence.

Rating:

5.0

Awesome staff, made me comfortable and were very helpful.

Rating:

1.0

After renting the unit I found that it was an indoor unit with no outside access. I am elderly and walk with a cane; I cannot handle an indoor unit; I must be able to drive my vehicle directly to the storage unit. I immediately - within minutes - contacted the U-Haul facility, told them my situation, asked to cancel the rental, and requested a refund. So far, the U-Haul facility has not cancelled nor refunded. Their only response has been to tell me that the indoor unit doesn't have any steps. Please help me.

Rating:

3.0

I only gave this facility an average rating because when I arrived to move-in to the storage unit which I reserved back in March 2021 it had been rented out to someone else. The staff in the office were great and made every effort to find accommodations for me in the area (which were sold out). They did come up with a solution & I was able to store my belongings as planned.

Rating:

1.0

The staff are rude and have the worst customer service I've ever seen. Yesterday a man and lady both cussed at the moving company we hired. Added to that, they were also extremely rude when asking us to move vehicles, and while we were loading items. We will not use this facility again.

Rating:

5.0

Staff was extremely helpful.

Rating:

3.0

site was some times very busy with uhaul business and the entrence is where they ckin vans?

Rating:

5.0

Uhaul storage experience was very good for 3 yrs used. Found a new storage facility closer to our home and less cost.

Rating:

5.0

I was assisted with finding a unit in NC by Jared Merlin. He always represents the U-Haul brand in a great light. When I arrived in NC, I was helped by Joseph who took the time to walk me the through the process step-by-step. He walked through the rain to show me where the unit was and showed me the do's and don't of working and locking the garage door. He was pleasant, professional and made the experience very easy. U-Haul is lucky to have such great representatives for their company. Thank you, Kevin O'Brien

Rating:

5.0

The owners of this Uhaul facility were very helpful with any and all questions I had. Working with them and Uhaul made our cross state move much easier. This included the rental of a large 26 foot truck and use of the storage facility in Mooresville until we were able to move into our new home. I would definitely recommend Uhaul and the Mooresville Uhaul storage facility.

Rating:

5.0

Joey Is the best.

Rating:

4.0

Office was short staffed so one person was trying to handle many customers at one time. She was friendly and helpful, she just needed some extra help the day I was in there to rent a storage unit.

Rating:

1.0

I’m not a new customer. I merely had a credit compromise which caused me to get a new card. In doing so, my account could not be automatically charged. I sent and email as the first letter instructed as an option. Heard nothing. I called and got a live person and changed my card on file. I received yet another letter now with multiple late fees. I called again and waited online for greater than 10 mins until a Corp contact took the call. She ran my card complete with all late fees. I’m paid up through Nov 5th. I will make every attempt to move out all my belongings by then if possible. There is no sense in how hard communication is between customers. Terrible customer experience.

Rating:

5.0

Montana Overman and Joseph (last name?) were ALWAYS on site, VERY helpful and friendly. The storage unit area was always clean and all of the trucks received great care! We had 10x30 and 10x15 rentals relocating from MA to NC so needless to say we spent ALOT of time at this facility. I would recommend this U-Haul location to anyone looking to be treated as though you truly DO matter!! They both put their all into making the arduous task of moving a more pleasant experience! Thank you so very much Montana and Joe! 👍🏼👍🏼👍🏼👍🏼👍🏼

Rating:

5.0

The office was always so busy and seemed understaffed, but the man who seemed to have to do it all was very thorough and efficient and helpful!

Rating:

2.0

There was a giant pole in my storage unit which took up probably about a 4th of my storage space. I also asked the person upfront if he could cancel my storage and he told me that I did not need to be there for that but it took me until I got an email about my storage payment coming up for me to realize that he did not do that. Everything else was perfectly fine. He seemed to be a nice guy and was helpful just seemed overwhelmed and overworked and i would recommend y’all get more employees. Also I do not like the fact that if the employees do not pick up the phone after 3 rings your customer service people pick up the phone. If i am calling a specific location I would like to be able to talk to that location not customer service. I called multiple times the day that I got my unit and I was not able to contact anybody from this location and it was very frustrating.

Rating:

5.0

Awsome staff and facility!

Rating:

1.0

My access code / clicker for the gate never worked and when I asked about it each time I was told they fixed it . Rude and confrontational when requested to open the gate cause clicker wasn’t working

Rating:

5.0

Remarkable and friendly customer service, especially during Pandemic. I witnessed customers who were impatient and often rude, but UHaul employees kept smiling. Great job! My only complaint is the long wait time on your telephone system. Thanks you.

Rating:

4.0

Staff was friendly and courteous. Only criticism was that the fob to open the access gate did not work on multiple occasions which resulted in delays waiting in the lobby to get resolved.

Rating:

5.0

Montana and staff were awesome. I have used their storage facilities and rented trucks from this location. Montana has always been courteous and knowledgeable. I highly recommend them.

Rating:

5.0

I wanted climate control storage and figured Uhaul has been around for a long time. When the staff took me to see size of unit inside, it was VERY CLEAN!! Even the hallways. I didn’t have to search for the dolly, it was right inside the door! I feel very confident about my decision to use this storage facility!! There are storage facilities on every corner but by choosing Uhaul and moving my stuff in I know I made the right choice!!!!

Rating:

4.0

Given an access card for the gate that did not work.

Rating:

5.0

Montana is an awesome asset. You should be proud.

Rating:

5.0

Very nice and accommodating personnel

Rating:

5.0

All staff were phenomenal! I highly recommend them for their service, professionalism & willingness to go out of their way to help you the customer.

Rating:

5.0

I appreciate the excellent facility - very well maintained and clean - and the helpful management and staff. My experience was positive +++ Mark

Rating:

4.0

I was only a few days after my monthly payment when I terminated my storage and you Uhaul will not does not pro rate or give you any of your money back so I paid for additional month and didn't even use it !!!

Rating:

5.0

Renting with this facility was a breeze. Staff was always friendly and available when we needed help. They do a great job maintaining this large storage facility. I would definitely rent here again in the future if needed.

Rating:

5.0

Helpful and friendly staff. Clean and secure storage area. Would definitely recommend to others.

Rating:

4.0

My experience was great and had no problems for the two years that my stuff was stored here. My only downfall about my experience was the payment I paid, I do believe it is priced a little steep especially when I was using it for a long term use.

Rating: