Customer Reviews for U-Haul Moving & Storage of Mooresville

5,196 comentarios

304 W Plaza Dr   Mooresville, NC 28117
(Exit 36 off of I77)

(704) 663-6267

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 663-6267

304 W Plaza Dr
Mooresville, NC 28117
(Exit 36 off of I77)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Sharon S. 
Clasificación:
4.0

Everything was great, except that I was not able to be credited for returning my extra unopened storage unit lock due to a malfunction in the computer system.

Martin E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chad G.  |  Overall Experience 
Clasificación:
5.0

I had an excellent experience today.

Rhonda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL L. 
Clasificación:
5.0

I rented a 15 foot truck. The brakes were really really bad. Maybe a better maintenance schedule

Jerry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zaida R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Mannnn. Those were the cleanest bathrooms. Friendly and personal staff. I love that they are authentic, nothing phony. Just some really nice people are doing the best they can to make everyone's day better.

Karlton E. 
Clasificación:
5.0

Servicio al cliente de excelencia. Location well maintained. Easy to find.

Michelle F. 
Clasificación:
5.0

The staff is nice but hire more people come on.. one guy can’t do everything

Nicholas M.  |  First Impressions 
Clasificación:
5.0

We used your facility for nearly 2 years. We were very pleased with our experience. The staff could not have been nicer. Gracias

Janet P.  |  Overall Experience 
Clasificación:
4.0

The staff on move in day was friendly and accommodating.

Debra S.  |  First Impressions 
Clasificación:
4.0

I picked a place closer to my location, so I Piaf approximately $40 more on mileage since my location for the vehicle was changed by Uhaul. Overall, picking up the vehicle and dropping it off was easy enough at this location, just further away than I had hoped.

Richard S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jamal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn W. 
Clasificación:
5.0

Nice, easy, quick

Michael G. 
Clasificación:
5.0

Great, professional service by female behind counter.

scott L. 
Clasificación:
2.0

No assistance hitching up. Was told to drive back and search for trailer number.

James P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jasmine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
5.0

Marshal was great

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
4.0

The only issue I saw was the lack of parking.

GARY D. 
Clasificación:
5.0

A big thank you to Jennifer Wandas at the Boone , NC location for helping amend my UHaul reservation to find a truck when there was going to be none available at that location. She was courteous, quick thinking and efficient in changing my rental from a “ One Way “ truck ( which there were NONE) to a R/T rental that worked for everyone . In these Covid , crazy times, thanks to Jennifer for treating me not only as a valued customer , but a mom in a desperate situation to help her daughter move !,

Carolyn Z. 
Clasificación:
5.0

this location has a super friendly staff. i use it always when i need a truck. thanks so much

Thomas G. 
Clasificación:
3.0

Parking lot is tight and the locks should be clearly marked for key retrieval. They are hidden and how to work is unclear.

Timothy F. 
Clasificación:
5.0

Parking up front is very limited. Doesn't look like there's any room to expand.

ANTONIO J. 
Clasificación:
5.0

Had a 10 foot truck, and was towing a car through the mountains. Both the truck and the trailer worked great.

Vaughn V. 
Clasificación:
3.0

I was told to drive my car onto the auto transport. When trying to get out of the car my foot was wedged between the car and the transport. It caused me to tumble to the ground and hurt myself badly. As I write this I am in tremendous pain. I would like someone from uhaul to call me on this. I am very upset about this. My cell is 201-381-7100 I drove 800 miles with one usable side and in pain the whole ride. Not happy.

Andrew M. 
Clasificación:
5.0

Friendly staff!

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Porscha A. 
Clasificación:
3.0

I had to ask for help to hook up the trailer. The guy at the counter was very blunt, did not care that he rented me faulty equipment. I informed him that the trailer axle broke off, and all he cared about was the replacement. Not once did he ask if everything or everyone was ok. Never appologized for renting me faulty eqiupment or for putting me and my family lifes in danger.

Rodney S. 
Clasificación:
5.0

This location is great! They helped me get the truck and auto transport returned. I explained the lack of AC in the truck and they said they would get it fixed. Great people! Very friendly!

Christie H. 
Clasificación:
5.0

Super convenient location, staff was very helpful and friendly. Facility and trucks were top notch!!

Jason F.  |  Overall Experience 
Clasificación:
5.0

Easy drop off and polite employees.

Matt N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JuanCarlos C. 
Clasificación:
2.0

If I was to return your property unclean or gas mileage was not properly obtained, I would be penalized due to the terms & conditions that I signed & initially agreed upon. The U-haul that I rented had cat litter (used) inside storage compartments inside the truck & a 48 ounce bottle with urine inside of (I do have pictures). The manager gave me a rag & told me to throw it away. The whole experience was very unprofessional!

Stephen S. 
Clasificación:
1.0

Our first pick up location closed early and left us stranded with no truck. We called the local Uhaul and they were helpful in locating another, but in meantime my husband called Mooresville location to be told "no trucks available at all". However, Uhaul stated there were, and reserved us one. I arrived 20 minutes later, the manager and employee seemed shocked we had a sudden reservation. Upon checkout, I asked why they said no trucks available when Uhaul said there were several, and they said it just came in. There is no way this was true, it was 15 minutes between calls and where it was parked would have been impossible. They were as rude as possible. When we went to leave, they intentionally did not open the gate, delaying our leaving. I had to walk in and ask them to open, they still waited another 2 minutes.

Nicole W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
2.0

The parking lot is too small (may as well not exist). The service is slow due to an apparent lack of workers.

Matthew F. 
Clasificación:
5.0

Awesome service. Super nice people. Ban was spotless. Would not hesitate to rent from this location again.

Steven Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry O. 
Clasificación:
4.0

Parking is a challenge

Stephen N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell S. 
Clasificación:
5.0

Profesional and handled my trailer rental quickly and answered all my questions when I called. Thank you for a pleasant transaction. I'll be back for my next rental.

David R. 
Clasificación:
5.0

I've never experienced such awesome customer service other than my own due to the fact that I work in customer service as well. I was in such dire straits having to move out of my unit and the people that were supposed to help me could not make it. The staff were so helpful a couple of them physically helped me move some things and the manager was so awesome everyone was just so awesome I just want to say thank you!!!! And Marshal for giving me some water.

JEANINE H. 
Clasificación:
1.0

I came at your office to return car at 6 PM and stand in the queue to ask you to open the gate and return car at 6:25 PM. Also I asked person in front desk that I returned car at the spot. In receipt you mentioned I returned car at 7:15 PM and you charged for 2 days. This is absolutely unacceptable. I think your cctv footage is witness of that. I am not going to pay for that extra charge.

Avishek C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene M. 
Clasificación:
5.0

N/C

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor E. 
Clasificación:
5.0

The employee was so helpful and friendly! A real pleasure!

Joshua P. 
Clasificación:
1.0

Poor Lay-out of parking lot, hard to access and drop off location nearly impossible to find.

Bradley W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
2.0

Truck should not have been available to rent because the A/C did not work and the door did not fully shut.

Daniel B. 
Clasificación:
5.0

Great staff. Very helpful and friendly. Have rented trucks several times - this was my first experience with a storage space. Excellent experience.

TIMOTHY B.  |  Overall Experience 
Clasificación:
1.0

I went to rent a truck on 7/14/2022. The front desk guy asked me if I have coverage , I said yes, I have coverage. I don't need coverage from UHUL. I went today on 7/15/2022 at 8 am to return the truck and it looks like the guy charged me for coverage. I was talking to manager about it and tell her I did not asked for coverage. The manager had nasty attitude and said , It not her fault that I click the button coverage while I am rent it online. Tried to tell her I didn't rent it online , I came to the store and the front desk guy did it for me. She started her attitude again and makes fun of me and keep saying, it is not her fault and she told me go to the other store next time and do not come to this store to rent any truck.

ADIB M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lorrie M. 
Clasificación:
5.0

Simple, easy check in and check out. Nice people.

Jeffrey G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cameron E. 
Clasificación:
1.0

Truck smelled of heavy cigarette smoke. GM not willing to remove dolly from truck when I requested before taking the truck. This took up valuable space that we counted on from our measurements.

Brandon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sadrika W. 
Clasificación:
1.0

My pick up location change, I had reserved a uhual right up the street from my house and location change to 20 minutes from my house which increase the mileage I was going to be driving and the money I was going to pay.

Claudia S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Uhaul was dirty you could see the dirtiness visually, Nor sanitized

Esther T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEONTA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen S.  |  Overall Experience 
Clasificación:
2.0

U-Haul was on E. Zero cell service on site so could not complete all items on pick up to include documentation of dents on U-Haul not listed. Did not receive the dolly I rented.

Warren D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

Extraordinario servicio al cliente

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy C. 
Clasificación:
3.0

The vehicle I drove was unsafe. Barely braking and I felt every single bump in the road. It also did not want to change gears. I replaced the gas and was still charged $20 for gas. I would love to be contacted about the experience. I have videos of how the vehicle drove.

Tyleshia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
5.0

Although the customer service representative was great, it is clear this location needs to be adequately staffed.

Matthew F. 
Clasificación:
5.0

Super customer service!

ORVILLE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda G. 
Clasificación:
5.0

Everything went great.

malease S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C. 
Clasificación:
1.0

I did on line check in and I had to wait in the store around 15 minutes. Then I reserved a appliance dolly and they did not have it for me to pick up.Then they suggested I could drive 7 miles to another location to pick one up....No I was not driving 7 miles and pay for it....Just very unhappy with this whole experience this time.I do rent from u haul frequently.

Bobbie T. 
Clasificación:
3.0

El cliente no dejó un comentario.

PETER P. 
Clasificación:
3.0

Uhaul employees tended to speak in vernacular. "Have you moved in" - to me means have I moved my things into the unit. To them it meant fill out the paperwork online. And then the employee (I think it was the manager whose picture is all over) seemed irritated that I didn't know what she meant. Overall, facility meets expectations. Friendliness of the manager was sub par.

Noelle M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay S. 
Clasificación:
1.0

I filled out one already pertaining to the truck. But this is about the absolutely ridiculous extra charge you just hit me for. The truck was received at 3/4 tank, and returned at. Can provide gas receipt to prove. Truck was clean outside of the returned blankets, charged a fee for that. Truck was an hour late charged a full day. Your team member would not check me in as I quote “it's too hot out”. I have rented multiple times in the past and have never ever had an issue. This will be the absolute last time. Tried to call and was left on hold for 45 min and transferred to the corp line. Discussing business practice to. It verify then come back and charge what you can get away with. Never again. And to add to the loud screaming sound the truck made for 8 hours driving back. Have a video of that too. 480-455-7711

Todd R. 
Clasificación:
5.0

Nice and helpful staff at pick up and drop off

Patrick F. 
Clasificación:
3.0

Front desk staff marked as IF the truck had 1/2 tank of gasoline when it really had just 1/4. After I refilled the tank as I received it, they charged me $24.00 for gasoline that the truck didn't have. Just FYI because that's not right.

Sandra R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Delores S. 
Clasificación:
5.0

Had many dealings with this office snd always found them OUTSTANDING.

Jean S. 
Clasificación:
5.0

All was well.

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William F. 
Clasificación:
2.0

Start with a full tank so you can end with a full tank. And maybe have good maintenance so your vehicle doesn't get 3.8 miles per gallon.

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry G. 
Clasificación:
5.0

Outstanding, friendly and efficient service

Jean S. 
Clasificación:
5.0

Someone was available to accompany me to the back of the premises where the trailer would be unhooked and parked. Make sure in future someone is also available, as customers may not be adept at hooking and unhooking.

Nichlas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin S. 
Clasificación:
3.0

The entry/exit is poorly setup and not efficient; especially when people with moving trucks or trailers are trying to enter/exit with others. If I would have known this in advance I would have selected a different and more accessible location. Also having no space for after hours drop off of the moving truck was inconvenient as well.

TEIKA S.  |  Overall Experience 
Clasificación:
5.0

GREAT EXPERIENCE .

Jonathan w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Riley S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nona W.  |  Overall Experience 
Clasificación:
5.0

Marshall was extremely helpful and very nice.

Lexus H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Aneissa P.  |  First Impressions 
Clasificación:
5.0

My unit was auctioned off

Angela M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny W.  |  Overall Experience 
Clasificación:
5.0

Kyle and the other employee were cool and friendly and very helpful.

Philip m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian G.  |  Overall Experience 
Clasificación:
3.0

I received a message that. if I rent online I will get lock for free but I didn’t get they are asking me to pay for lock

karuppasamy i.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B.  |  First Impressions 
Clasificación:
5.0

Front desk staff were knowledgeable, nice , amazing customer service. Please rent from this location if all possible. Thank you for being so kind.

India W.  |  First Impressions 
Clasificación:
5.0

outstanding facility. Always spotless clean. Staff always helpful!

STEVEN B.  |  Overall Experience 
Clasificación:
5.0

Brandi was very very competant and knowledgeable and helpful. She brought the sunshine to a horrible move from Florida. Thank you for having her at this this site, she certainly made me feel welcomed.

Marie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindy S.  |  Overall Experience 
Clasificación:
5.0

Thanks Kyle, and to the UHAUL gang, have a safe and Merry Christmas and a Happy New Year!!!!

Joe B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DEBRA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEWART W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  Overall Experience 
Clasificación:
4.0

I recommend lookin at the storage unit before renting. The 5 by 8 unit is advertised as big enough for a small 1 bedroom apartment or efficiency, and this is not the case. It may be helpful to have pictures of the units.

Cody F.  |  First Impressions 
Clasificación:
5.0

staff courteous and informative. convienient and easily accessible.

Tiffany G.  |  First Impressions 
Clasificación:
5.0

Staff always has a great attitude, and are super helpful with anything I need.

David S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina B.  |  Overall Experience 
Clasificación:
5.0

Staff pleasant and worked with us on right size storage unit needed.

Thomas L.  |  First Impressions 
Clasificación:
5.0

Special shout out to Marshall and crew, excellent customer service and assistance.

richard r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason M.  |  First Impressions 
Clasificación:
5.0

The only problem was the gate remote I was issued never work and I had to into the office each time.

Kevin C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

edward s.  |  Overall Experience 
Clasificación:
1.0

Bathrooms filthy at all times, almost never cleaned except by me. Another tenant allowed to play ridiculously loud music even after multiple complaints, in violation of the contract term's, making it near impossible for me to do my work. I had to constantly reschedule work and do my work around his hours. A/C and ventilation to my office hasn't worked in over a month as of my move out date. Issues with frequently breaking toilets go unrepaired as well.

Rick S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNETTE Z.  |  First Impressions 
Clasificación:
1.0

My experience was wonderful up until I asked to extend my unit for 1 week. I moved from out of state, and the closing on my house was held up a week. I was told no, that they would have to charge me over $500.00 for 1 extra night. I asked if I could speak with someone in corporate, and was told they would direct the call right back to her, and the answer is no. I was willing to prorate for a whole week even though I only needed 1 night. The situation was out of my control, and I feel that it is very poor business practice to not be flexible in anyway.

Genine R.  |  Overall Experience 
Clasificación:
5.0

We were storing an enclosed trailer here and had a wonderful experience. We no longer have that trailer and that is the only reason we no longer need their service. We also needed to rent a large indoor storage area and when they did not have anything available that would meet our needs, directed us to a nearby U-Haul facility that could accommodate us. They have fantastic staff!

Rebecca B.  |  Overall Experience 
Clasificación:
3.0

The layout of the parking lot is terrible, and navigating around other vehicles can be difficult (not that U-Haul is at fault). When I got to my storage unit there were belongings from a previous renter left inside that I had to deal with myself.

Ian W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberta D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Genine R.  |  First Impressions 
Clasificación:
5.0

VERY HELPFUL AND FRIENDLY

Joann H.  |  Overall Experience 
Clasificación:
5.0

Wonderful owners! Look forward to working with them again in the newer future!

Amilcar M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrienne G.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Roopnarine S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn A.  |  Overall Experience 
Clasificación:
2.0

The first unit they rented is was actually occupied then the next unit was not the size they said it was so we just canceled it and left.

Julianne E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel D.  |  Overall Experience 
Clasificación:
5.0

I had storage with Public storage also, my experience with Uhaul was much better. Gracias

Jeff P.  |  Overall Experience 
Clasificación:
5.0

Very easy to rent online; unit was very clean! Highly recommend!

Christine B.  |  Online Move In 
Clasificación:
5.0

My grandmother had a storage building with you since 2018. I was on her account as someone who had access or a backup I was told. She had been making payments to you writing checks.. Covid had been rough on us we werent allowed to come help her much except through a window to the outside. This facility somehow was contacting her to remind her to make payments as her checks were going to this place.. I know because I had to drive to the facility to make sure they had one in hand and to get assurance they were cashing it... One check went for over a week without being deposited I had to ride up there to question payment and then someone found her check laying where it shouldnt have been... She passed away a few weeks ago and I was her backup on her account I went to clear out the locker yet Nobody every let me know that her account was in error. Calling this place is near impossible yet every time we show up someones on that phone on a personal call outside smoking on that phone so I know it works its not hard to know its personal because you can hear the conversation through that door or see someones cell phone to their ear not other company gets to make personal calls on the clock, But nobody called me and her phone at her rest home didnt have calls missed either. We didnt receive any notices. I questioned the address and someone had it addressed wrong.. that address being wrong didnt make sense as we have rented trucks and Ive shown my ID several times and thats clearly printed on my ID.. So basically on her what would be birthday a few days ago had she not passed away shortly before this place sold a 130 year old bed that she was born in for a mere 45.00 that was in her storage along with other items left to my siblings and my cousins. The girl who talked to us wasnt much help, she said this is only the second time this had happened and was freaking out we havnt heard from them. Its a shame that backups arent utilized and employees at this station toss in typos for contacts without confirming them off IDs they scan.

Corrinna F.  |  Overall Experience 
Clasificación:
2.0

It was horrible. I rented a storage unit on Saturday went back to access it Sunday after hours. To find somebody else lock on the unit. So I had no access to it. Losing all the help I had. So I returned on Monday with a truck full of stuff my wife and my self. (Losing a days pay from work). To get absolutely no help from cashier. Passing along my problems to the manager. Who in turn tried to open the unit by drilling the lock. Must of tried for about two minutes. Than telling me there was nothing she could do. But refund my money back not telling me that there was a 50 dollar guaranteed for not fulfilling my reservation. Another customer told me. So than I had to argue with her about it. Didn't bother offering me another unit. Nothing. She basically sent me on my way. I will never use this facility ever again and definitely would never recommend to anyone!!!!!!

Herman G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina Jo T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc A.  |  Online Move In 
Clasificación:
3.0

When I reserved my parking spot for a trailer, I was told it was a covered space which it is NOT. Additionally, the space is not paved or level.

Angelo G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRA N.  |  First Impressions 
Clasificación:
1.0

I do understand the times we are living now, and this locations seems to be overwhelmed, I was planning to keep the storage unit, but I found several times that the door was not working properly at off hours. Having to call a number to get a passcode because the remote was not working. Always the in/out main door blocked with customers, truck and trailers. Not friendly staff, always blaming the customer, I can tell their life is miserable, because they do not enjoy being there, with such a cluster. Anyway, I found a better place where to store my stuff. Hopefully, I wont need U-haul anymore, but if I do, I know what location to avoid. Thanks,

Rodolfo M.  |  Overall Experience 
Clasificación:
5.0

The facility was very clean and while well lit, the light would go off and leave me in the dark - there should be an option to set a timer or some solution. Appreciated the staff - Brandi was especially helpful and efficient.

Susan D.  |  Overall Experience 
Clasificación:
5.0

The staff are great to work with. The facility is clean and easy to access. I enjoy the close proximity to my residence.

Michael G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN S.  |  Overall Experience 
Clasificación:
5.0

Awesome staff, made me comfortable and were very helpful.

Charles J.  |  First Impressions 
Clasificación:
1.0

After renting the unit I found that it was an indoor unit with no outside access. I am elderly and walk with a cane; I cannot handle an indoor unit; I must be able to drive my vehicle directly to the storage unit. I immediately - within minutes - contacted the U-Haul facility, told them my situation, asked to cancel the rental, and requested a refund. So far, the U-Haul facility has not cancelled nor refunded. Their only response has been to tell me that the indoor unit doesn't have any steps. Please help me.

gordon e.  |  Online Move In 
Clasificación:
3.0

I only gave this facility an average rating because when I arrived to move-in to the storage unit which I reserved back in March 2021 it had been rented out to someone else. The staff in the office were great and made every effort to find accommodations for me in the area (which were sold out). They did come up with a solution & I was able to store my belongings as planned.

Kenneth C.  |  First Impressions 
Clasificación:
1.0

The staff are rude and have the worst customer service I've ever seen. Yesterday a man and lady both cussed at the moving company we hired. Added to that, they were also extremely rude when asking us to move vehicles, and while we were loading items. We will not use this facility again.

Josh S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT N.  |  Overall Experience 
Clasificación:
5.0

Staff was extremely helpful.

Martin S.  |  First Impressions 
Clasificación:
3.0

site was some times very busy with uhaul business and the entrence is where they ckin vans?

Gregory F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Becki B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIENNE A.  |  Overall Experience 
Clasificación:
5.0

Uhaul storage experience was very good for 3 yrs used. Found a new storage facility closer to our home and less cost.

JOSEPH M.  |  Overall Experience 
Clasificación:
5.0

I was assisted with finding a unit in NC by Jared Merlin. He always represents the U-Haul brand in a great light. When I arrived in NC, I was helped by Joseph who took the time to walk me the through the process step-by-step. He walked through the rain to show me where the unit was and showed me the do's and don't of working and locking the garage door. He was pleasant, professional and made the experience very easy. U-Haul is lucky to have such great representatives for their company. Thank you, Kevin O'Brien

Kevin O.  |  First Impressions 
Clasificación:
5.0

The owners of this Uhaul facility were very helpful with any and all questions I had. Working with them and Uhaul made our cross state move much easier. This included the rental of a large 26 foot truck and use of the storage facility in Mooresville until we were able to move into our new home. I would definitely recommend Uhaul and the Mooresville Uhaul storage facility.

Laura Y.  |  Overall Experience 
Clasificación:
5.0

Joey Is the best.

michelle b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney S.  |  Overall Experience 
Clasificación:
4.0

Office was short staffed so one person was trying to handle many customers at one time. She was friendly and helpful, she just needed some extra help the day I was in there to rent a storage unit.

Griffin I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerilyn F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey D.  |  Overall Experience 
Clasificación:
1.0

I'm not a new customer. I merely had a credit compromise which caused me to get a new card. In doing so, my account could not be automatically charged. I sent and email as the first letter instructed as an option. Heard nothing. I called and got a live person and changed my card on file. I received yet another letter now with multiple late fees. I called again and waited online for greater than 10 mins until a Corp contact took the call. She ran my card complete with all late fees. I'm paid up through Nov 5th. I will make every attempt to move out all my belongings by then if possible. There is no sense in how hard communication is between customers. Terrible customer experience.

STEPHEN W.  |  First Impressions 
Clasificación:
5.0

Montana Overman and Joseph (last name?) were ALWAYS on site, VERY helpful and friendly. The storage unit area was always clean and all of the trucks received great care! We had 10x30 and 10x15 rentals relocating from MA to NC so needless to say we spent ALOT of time at this facility. I would recommend this U-Haul location to anyone looking to be treated as though you truly DO matter!! They both put their all into making the arduous task of moving a more pleasant experience! Thank you so very much Montana and Joe! 

Ladonna S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela J.  |  Overall Experience 
Clasificación:
5.0

The office was always so busy and seemed understaffed, but the man who seemed to have to do it all was very thorough and efficient and helpful!

Holly H.  |  Overall Experience 
Clasificación:
2.0

There was a giant pole in my storage unit which took up probably about a 4th of my storage space. I also asked the person upfront if he could cancel my storage and he told me that I did not need to be there for that but it took me until I got an email about my storage payment coming up for me to realize that he did not do that. Everything else was perfectly fine. He seemed to be a nice guy and was helpful just seemed overwhelmed and overworked and i would recommend y'all get more employees. Also I do not like the fact that if the employees do not pick up the phone after 3 rings your customer service people pick up the phone. If i am calling a specific location I would like to be able to talk to that location not customer service. I called multiple times the day that I got my unit and I was not able to contact anybody from this location and it was very frustrating.

Jasmine H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Caroline W.  |  Overall Experience 
Clasificación:
5.0

Awsome staff and facility!

John S.  |  Overall Experience 
Clasificación:
1.0

My access code / clicker for the gate never worked and when I asked about it each time I was told they fixed it . Rude and confrontational when requested to open the gate cause clicker wasn't working

Nicole S.  |  Overall Experience 
Clasificación:
5.0

Remarkable and friendly customer service, especially during Pandemic. I witnessed customers who were impatient and often rude, but UHaul employees kept smiling. Great job! My only complaint is the long wait time on your telephone system. Thanks you.

Donna C.  |  Overall Experience 
Clasificación:
4.0

Staff was friendly and courteous. Only criticism was that the fob to open the access gate did not work on multiple occasions which resulted in delays waiting in the lobby to get resolved.

Scott K.  |  Overall Experience 
Clasificación:
5.0

Montana and staff were awesome. I have used their storage facilities and rented trucks from this location. Montana has always been courteous and knowledgeable. I highly recommend them.

SABRINA S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Pam M.  |  Overall Experience 
Clasificación:
5.0

I wanted climate control storage and figured Uhaul has been around for a long time. When the staff took me to see size of unit inside, it was VERY CLEAN!! Even the hallways. I didn't have to search for the dolly, it was right inside the door! I feel very confident about my decision to use this storage facility!! There are storage facilities on every corner but by choosing Uhaul and moving my stuff in I know I made the right choice!!!!

jill s.  |  First Impressions 
Clasificación:
4.0

Given an access card for the gate that did not work.

david g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugene L.  |  Overall Experience 
Clasificación:
5.0

Montana is an awesome asset. You should be proud.

Jerry A.  |  Overall Experience 
Clasificación:
5.0

Very nice and accommodating personnel

Mark B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN M.  |  Overall Experience 
Clasificación:
5.0

All staff were phenomenal! I highly recommend them for their service, professionalism & willingness to go out of their way to help you the customer.

JOHN E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

AGNETA M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lilrena P.  |  Overall Experience 
Clasificación: