Customer Reviews for U-Haul Moving & Storage of Mooresville

4,877 comentarios

304 W Plaza Dr   Mooresville, NC 28117
(Exit 36 off of I77)

(704) 663-6267

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 663-6267

304 W Plaza Dr
Mooresville, NC 28117
(Exit 36 off of I77)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The staff was very kind and efficient.

Sandra R. 
Clasificación:
2.0

Truck was fine and the people at the counter were friendly. What is bothering me is that when I picked up the UHaul it had a quarter of a tank of gas. I added gas after using it for 20 miles so it had just over a quarter of a tank. When received the receipt via email. I was charged $17.11 for gas and it was reported that I returned it with an eighth of a tank of gas. It is not a lot of money but the principle of it that bothers me. I make a point to add gas and I feel that I was stolen from. I would rent a UHaul again but not from the Plaza Drive location in Mooresville.

MICHAEL M. 
Clasificación:
3.0

I received a message that. if I rent online I will get lock for free but I didn’t get they are asking me to pay for lock

karuppasamy i.  |  Online Move In 
Clasificación:
5.0

The agent who assisted us was a fine young man who was outstanding !

JOSEPH M. 
Clasificación:
5.0

Marshall was awesome

KAREN R. 
Clasificación:
5.0

Great staff who were friendly and helpful every step of the way!

Sara H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tandra R. 
Clasificación:
5.0

Answering phones

Larry S. 
Clasificación:
1.0

Hire better staff focussed on customer service. Worst experiences of my life and I spend hundreds of dollars with your company at this location each year for years and years. Never again will spend a dime with Uhaul

JASON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW W. 
Clasificación:
4.0

Cost of equipment is absolutely ridiculous

MICHAEL A. 
Clasificación:
5.0

I have used this location in Mooresville,NC 4 times. The staff is always friendly and helpful. Will use them again

FRANCIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve U. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
5.0

Front desk staff were knowledgeable, nice , amazing customer service. Please rent from this location if all possible. Thank you for being so kind.

India W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark H. 
Clasificación:
5.0

outstanding facility. Always spotless clean. Staff always helpful!

STEVEN B.  |  Overall Experience 
Clasificación:
5.0

Great staff

Jeremiah A. 
Clasificación:
4.0

Parking was tight but the staff were aware and told us how to park for the most space. Helpful staff

maddey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTEDWARD JR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

Redo your planning software to have the trailer and truck in the same location with over 7 day notice. Your regional staff provided false data and poor support.

DAVID S. 
Clasificación:
5.0

I rented a car dolly, it was an excellent piece of equipment. Check in was easy, staff were courteous and very helpful, return was quick and efficient. This is how all american businesses should be with their customers, everything would run smoother. I will return to this location again for sure when I have a U-haul need.

RUSSELL M. 
Clasificación:
5.0

I don't know if the gate can be left open during staffed hours, but I know I was blocking the entrance to the parking lot and from the street with the length of the truck and trailer while waiting for the gate to be opened. The check in guy was very nice.

Raif T. 
Clasificación:
5.0

Brandi was very very competant and knowledgeable and helpful. She brought the sunshine to a horrible move from Florida. Thank you for having her at this this site, she certainly made me feel welcomed.

Marie R.  |  First Impressions 
Clasificación:
5.0

Brandi is the person that helped me the best out of all 3 locatons,and even the 800 number, to be helpful and honest. Thank God for her because everything she made a horrible experience with you better.

Marie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES Y. 
Clasificación:
1.0

There was no place to park my vehicle when I came to pick up my rental. No suggestion was given. Another customer mentioned I could park at planet fitness. I had to run across 5 lanes of traffic to get back to the facility to get my rental. When I dropped the rental off it was close to 5 PM and I had to cross the same 5 lanes of traffic at 5PM with my daughter to get my vehicle to return home. I feel this is extremely dangerous and lacks a plan as to where a customer can leave his vehicle when renting from your facility.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Minao S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terik W. 
Clasificación:
5.0

The young man who took care of us was very courteous and very efficient even though he was very overwhelmed with customers on a holiday weekend. He even noticed that we were having difficulties getting our trailer hooked up And came out to help us … Teriffic experience would highly recommend this location to anyone.

Charles K. 
Clasificación:
4.0

Everything went perfectly..

DEREK E. 
Clasificación:
4.0

Customer service made a mistake with drop off location when I called to change pickup date.

Edwin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALLEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
3.0

They have NO PARKING. Always difficult to get in and out.

JEREMY H. 
Clasificación:
2.0

I was very dissappointed with the vehicle I rented. There was a problem with the engine as it sputtered when I drove it. It had noissues running. I called the number I was given for issues and the no one ever answered. I could only make one delivery with it and decided to take it back. When I told the person that accepts returns he just laughed. Not a great experience at all. Extremely upset that I had to delay my move.

VALORIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH N. 
Clasificación:
4.0

This location is not self check in friendly I needed to wait in a very long line to get keys. Their location should state this when reserving. Also no place to park your vehicle if you come alone

LISA J. 
Clasificación:
5.0

Thanks Kyle, and to the UHAUL gang, have a safe and Merry Christmas and a Happy New Year!!!!

Joe B.  |  Overall Experience 
Clasificación:
1.0

As usual, you guys rip people off... Please explain to me how renting a truck at $19.00 a day, using it for maybe 3 hours, going 9 miles total, at a $1.00 a mile for gas equals $46.00???? Of course you'll invent some lame dick response, like the corona virus, global warming and gender neutral people do, you can't change math, but you will I'm sure will try and convince me... I personally hate U-Haul but you were my LAST choice and always will be

MICHAEL Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRES A. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEBRA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHESTER S. 
Clasificación:
5.0

Van was clean, performed well, staff was courteous..I was actually surprised that the van was so user friendly.

Samuel G. 
Clasificación:
5.0

Customer service was spot on. Thanks for your service

Danny W. 
Clasificación:
5.0

Great experience! Great sales people especially Kyle Firman.

Leslie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEWART W.  |  Overall Experience 
Clasificación:
5.0

Attendant was extremely helpful. He had to adjust my rental so I could pickup at this location. Was fast in getting me hooked up.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trey M. 
Clasificación:
3.0

Make certain that employee opens the gate instead of looking at you parked in front of the gate awaiting entry (and then walks away without opening the gate!! That was completely unacceptable!!!

SALVATORE I. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAPHNE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda H. 
Clasificación:
5.0

There is just barely enough space for maneuvering trailers in and out of parking spaces. When other customers are loading ou unloading storage units there is no way to get around them and you have to wait or do 30 point turn with a rental trailer to gat out. There is too much equipment for the space available on the lot.

MARK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen T. 
Clasificación:
2.0

El cliente no dejó un comentario.

LUKE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

Service team was very helpful, efficient, and friendly. Equipment was new and very clean.

Sherri T. 
Clasificación:
5.0

Great staff! Very professional and helpful.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED G. 
Clasificación:
5.0

You guys were extremely helpful! You allowed us to select the exact trailer we wanted upon arrival and helped us secure it. We will definitely be back!

ROGER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edisson C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill H. 
Clasificación:
3.0

all good

RAY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Put some in town trucks in Statesville so I don't have to pay for an extra 40 miles just to pick up and drop off the truck.

JORDAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald K. 
Clasificación:
5.0

No suggestions for improvement. Excellent experience from check-in through returning the vehicle. The van was perfect for my use. I thought the cost was reasonable. Perfect experience.

Doug S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  Overall Experience 
Clasificación:
4.0

I recommend lookin at the storage unit before renting. The 5 by 8 unit is advertised as big enough for a small 1 bedroom apartment or efficiency, and this is not the case. It may be helpful to have pictures of the units.

Cody F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
3.0

We rented a hand trucks with a strap and it didn't work and I was to pressed for time to get a replacement

Barry W. 
Clasificación:
5.0

Wonderful employees

DONNA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua J. 
Clasificación:
5.0

The guy that works there is great and is always happy.

Dwayne T. 
Clasificación:
1.0

Charged for insurance even after declining, all I got was an apology for the “mistake” but advised no refunds. Poor service. I will NEVER rent from uhaul again.

KENNETH T. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHAR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

Customer parking needs to be improved.

BRIAN G. 
Clasificación:
5.0

Nothing, everything was awesome.

DOMINGO R. 
Clasificación:
5.0

Very friendly and helpful staff

WILLIAM M. 
Clasificación:
5.0

Staff were great, patient and accommodating. Could not have asked for more.

Jean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
5.0

staff courteous and informative. convienient and easily accessible.

Tiffany G.  |  First Impressions 
Clasificación:
5.0

Staff always has a great attitude, and are super helpful with anything I need.

David S.  |  First Impressions 
Clasificación:
3.0

I returned the truck with less miles than originally thought I would need it for. Did not get reimbursed for this as suspected. ):

Desiree T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN G. 
Clasificación:
5.0

At first I thought the day would be a nightmare. Online reservation reserved me a truck at a different location then this one. I went there and they told me they haven't had trucks in a year and a half. So I was hosed. I by chance drive to another Uhaul location. Uhaul had transferred the rental to them and never notified me. So luckily the young woman Tabitha looked it up for me and found that out. So in the end thanks to Tabitha the day was saved and I was able to move. However UHaul needs to fix that glitch. The lady at the first location had said this wasn't the first time. So again thank you Tabitha for saving me on the 13th.

Patrick M. 
Clasificación:
5.0

I have been renting from Uhaul for years. Your online and app checkin is terrible. I had an awful experience with it for a second time in a row. I completed the app pickup. But then had to go back because it did not register the rental. I waited on hold for 30 minutes and was told it's ok. The location called and I had to go back to complete this process. So it added miles to my trip which I paid for, but should have been removed. I did not accomplish moving all of my items, because of the inconvenience.

Timothy G. 
Clasificación:
5.0

Truck was clean but smelled of smoke real bad made me sick

GEORGE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina B.  |  Overall Experience 
Clasificación:
5.0

I've rented U-Haul trucks snd trailers many times over the years and this was the first time I considered it not a good value. Prices were much higher than last year.

Glenn K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina B. 
Clasificación:
5.0

Staff pleasant and worked with us on right size storage unit needed.

Thomas L.  |  First Impressions 
Clasificación:
5.0

Nothing to improve on except Hannah deserves Kudos for being the best!!!

COURTNEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES E. 
Clasificación:
5.0

Special shout out to Marshall and crew, excellent customer service and assistance.

richard r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason M.  |  First Impressions 
Clasificación:
5.0

The only problem was the gate remote I was issued never work and I had to into the office each time.

Kevin C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

edward s.  |  Overall Experience 
Clasificación:
1.0

Bathrooms filthy at all times, almost never cleaned except by me. Another tenant allowed to play ridiculously loud music even after multiple complaints, in violation of the contract term's, making it near impossible for me to do my work. I had to constantly reschedule work and do my work around his hours. A/C and ventilation to my office hasn't worked in over a month as of my move out date. Issues with frequently breaking toilets go unrepaired as well.

Rick S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNETTE Z.  |  First Impressions 
Clasificación:
3.0

The layout of the parking lot is terrible, and navigating around other vehicles can be difficult (not that U-Haul is at fault). When I got to my storage unit there were belongings from a previous renter left inside that I had to deal with myself.

Ian W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrienne G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina Jo T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRA N.  |  First Impressions 
Clasificación:
5.0

The staff are great to work with. The facility is clean and easy to access. I enjoy the close proximity to my residence.

Michael G.  |  First Impressions 
Clasificación:
5.0

Awesome staff, made me comfortable and were very helpful.

Charles J.  |  First Impressions 
Clasificación:
5.0

Staff was extremely helpful.

Martin S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Becki B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell V.  |  First Impressions 
Clasificación:
4.0

Office was short staffed so one person was trying to handle many customers at one time. She was friendly and helpful, she just needed some extra help the day I was in there to rent a storage unit.

Griffin I.  |  First Impressions 
Clasificación:
1.0

I'm not a new customer. I merely had a credit compromise which caused me to get a new card. In doing so, my account could not be automatically charged. I sent and email as the first letter instructed as an option. Heard nothing. I called and got a live person and changed my card on file. I received yet another letter now with multiple late fees. I called again and waited online for greater than 10 mins until a Corp contact took the call. She ran my card complete with all late fees. I'm paid up through Nov 5th. I will make every attempt to move out all my belongings by then if possible. There is no sense in how hard communication is between customers. Terrible customer experience.

STEPHEN W.  |  First Impressions 
Clasificación:
5.0

I wanted climate control storage and figured Uhaul has been around for a long time. When the staff took me to see size of unit inside, it was VERY CLEAN!! Even the hallways. I didn't have to search for the dolly, it was right inside the door! I feel very confident about my decision to use this storage facility!! There are storage facilities on every corner but by choosing Uhaul and moving my stuff in I know I made the right choice!!!!

jill s.  |  First Impressions 
Clasificación:
5.0

Very nice and accommodating personnel

Mark B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  First Impressions 
Clasificación:
4.0

You were there when needed and very friendly

John E.  |  First Impressions 
Clasificación:
5.0

Awesome

Christian G.  |  First Impressions 
Clasificación:
5.0

Very helpful. Spent time explaining and showing units. Area of storage is exceptionally clean.

james p.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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