Comentarios de los clientes para U-Haul Moving & Storage of Mooresville

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Mooresville

Clasificación general:

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Paul L.
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Attendant was very friendly and helpful helped hitching trailer up which other locations just take pictures. I think it was Jason very astute give that guy a raise

BRUCE C.
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El cliente no dejó un comentario.

KODI D.
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Brittany was amazing. We had some hiccups but her and Jody went above and beyond to get me going. I appreciate their wonderful customer service so much.

Constance S.
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El cliente no dejó un comentario.

Thomas N.
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I created a profile on your website thinking it would expedite the pickup and drop off experience but I haven't noticed any difference in the process.

Kathleen M.
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El cliente no dejó un comentario.

MELISSA A.
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El cliente no dejó un comentario.

Donald M.
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El cliente no dejó un comentario.

Charles S.
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They had the trailer we wanted, ready on short notice. Checkout and check in was easy and quick. Would certainly rent again.

JACK K.
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El cliente no dejó un comentario.

Steven C.
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55 minute wait from the time of "pickup" reservation until we drove the truck off the lot. Only one person working on a very busy Monday morning.

Bruce T.
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The truck leaked, some of the furniture and boxes were wet upon arrival. The section of the truck called Mom's Attic had a puddle of water where boxes were stored during transport.

Julie K.
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El cliente no dejó un comentario.

Telicia H.
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El cliente no dejó un comentario.

charles A.
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El cliente no dejó un comentario.

Jonathan S.
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Budget Trucks failed to provide their scheduled truck, and U-Haul saved the day. Thanks for a well-stocked location!

Chad K.
Clasificación:

More staff

Marshall Z.
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El cliente no dejó un comentario.

Colin M.
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El cliente no dejó un comentario.

Michael P.
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They took way too much money from me. They drafted $68.56 out of my account initially and then another $51.90 today. I'm infuriated. The amount was only supposed to be the $60 because I only drove 30 miles. Dont give these guys your card. They just do what they want with your money.

Griffin I. | First Impressions |
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Office was short staffed so one person was trying to handle many customers at one time. She was friendly and helpful, she just needed some extra help the day I was in there to rent a storage unit.

Melba M.
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I was charged twice for my rental and I am very upset

Timothy F.
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El cliente no dejó un comentario.

Opal S.
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El cliente no dejó un comentario.

Shamanik B.
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My experience was great! The workers are very professional and polite. I would definitely rent from this location and recommend them to anyone.

John M.
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The rep was awesome!

RUDY N.
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El cliente no dejó un comentario.

Roger O.
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El cliente no dejó un comentario.

Thomas N.
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NOTHING. GREAT CREW WORKING THERE!

Richard S.
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We appreciate how friendly all the folks at this U Haul store were. We were well taken care of ! Thanks

august H.
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El cliente no dejó un comentario.

Daniel H.
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El cliente no dejó un comentario.

Matthew V.
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The best place my opinion, however every time I go there, There are several people to be waited on and only 1 person working the desk. I have been there for the last month or so purchasing packing material weekly and not happy with only one person working there. Its not right putting the burden on one employee who is excellent but probably has told you he needs help. Help before its to Late and you wonder why the lack of business is not as it used to be.. I'll be watching. Thanks for your ear:)

Ed F.
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Was closed for drop off

Rebecca G.
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The person who took care of me was terrific.

RICHARD F.
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Staff with more than one person

Jerilyn F. | Overall Experience |
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El cliente no dejó un comentario.

Janet M.
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El cliente no dejó un comentario.

FRANK Y.
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El cliente no dejó un comentario.

Caitlin D.
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Make sure to have someone available to answer the phones. I called 3 times with a questions and sat on hold for over 10 minutes each time and never spoke to anyone.

Timothy R.
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Great service and good location.

Douglas F.
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El cliente no dejó un comentario.

patrick B.
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El cliente no dejó un comentario.

nicholas P.
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Policy about masks was not followed

Dinah F.
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Personnel were very, very busy, and were extremely friendly. Hard workers who need to be recognized for the hard work they do.

Brian L.
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The rental process was great. I did not have to wait for very long and the truck was clean.

Kristine P.
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El cliente no dejó un comentario.

Paul M.
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Very friendly service. The representative hooked up my trailer for me.

Christine H. | Overall Experience |
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El cliente no dejó un comentario.

Larry Douglas C.
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El cliente no dejó un comentario.

Jon D.
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El cliente no dejó un comentario.

GREGORYP R.
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El cliente no dejó un comentario.

Jeremy W.
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El cliente no dejó un comentario.

Lisa G.
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The mobile process was somewhat confusing. I didn't know where to leave the key and the process of checking in at the truck was very long.

Carolyn W.
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El cliente no dejó un comentario.

Joseph S.
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Very friendly staff. Trailer drop off was a breeze.

TIMOTHY B.
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El cliente no dejó un comentario.

John B.
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El cliente no dejó un comentario.

Shasta W.
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El cliente no dejó un comentario.

Christopher W.
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El cliente no dejó un comentario.

ALVARO M.
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None of the three employees I interacted with were wearing masks, including the manager. There was no other COVID protocol in place (e.g.: gloves, acrylic, etc.). In times of pandemic it seems that this store was in another world.

MICHELE H.
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El cliente no dejó un comentario.

William S.
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Joseph was very helpful. He is an A+ employee.

Charles R.
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Nice folks working at this location ! We Went to one location snd they didn't have time to talk to us they were standing around doing nothing . But, this location was right in it !!

Andrew M.
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El cliente no dejó un comentario.

Mark O.
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El cliente no dejó un comentario.

Larry S.
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El cliente no dejó un comentario.

Eric S.
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El cliente no dejó un comentario.

GREGORY L.
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Awesome service!

CAROLYN W.
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Excellent customer services and given a variety of options to choose my best selection of offers. Great Mgt. personnel at this location. Thanks

jeremy H.
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Not anything you can do but the location is awesome the parking is awful. Employee's were amazing to work with!

DEKETRIA M.
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El cliente no dejó un comentario.

ANDREA R.
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El cliente no dejó un comentario.

Sherrisa M.
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Very happy with the service we received. No issues at all

JEFFERY M.
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The phone app did not work. We had to go inside to the desk to complete the transaction. Wasted about 30 minutes trying to connect and navigate through the phone app experience. Very frustrating!

Linda W.
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Difficult access for parking

David H.
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Way too busy for only one person to be working.

Jeffrey D. | Overall Experience |
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El cliente no dejó un comentario.

Cassie M.
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El cliente no dejó un comentario.

JEFFREY E.
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El cliente no dejó un comentario.

tamara M.
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The staff where I dropped off the U-Haul were so helpful and friendly

Michael D.
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El cliente no dejó un comentario.

Kelsey P.
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El cliente no dejó un comentario.

Eric M.
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Service very slow. Waited for 45 minutes with appointment. We have a storage locker at same location - management indifference is an issue. But asking a self insured client to back a trailer into a spot that was not possible upon return the sign of ultimate laziness on behalf of bearded employee. I'm not going to risk backing up my crew cab long bed truck or your trailer into a spot that was too tight because employee too lazy to use mule. But then him asking to drive my truck... Let's get serious here. What are liability risks..? Yes, I grew up on a farm and can back up a trailer. Yes, I went to law school and understand that I WOULD BE RESPONSIBLE party. You need a change of management and most employees here. There's one individual with a shorter beard who is responsible but the rest of people I've encountered here could care less about customers. Fire them all - saving the one. You're fortunate that business model doesn't support repeat customers as they move on. But I will not return to this location. In a COVID19 pandemic having an employee of your company ask to get in, contaminate my truck and have me be legally responsible for him wrecking both is absurd. Then when he gets upset, and acts like a child because I won't let him use my truck to back trailer in reflects your GM's lack of discipline. Fire her first.

ANDREW J.
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This was my second time renting a truck from this place. Always fast, easy and clean. Definitely my go to U- Haul source.

Robert H.
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El cliente no dejó un comentario.

Ellen T.
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El cliente no dejó un comentario.

TERRY T.
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Fantastic Customer Service! Very knowledgeable and helpful... The Best.... Thank you....

DAVID S.
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Gentleman that was working on our drop off day was very pleasant and made our drop off very quick and easy.

Tina W.
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El cliente no dejó un comentario.

John P.
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The counter person was a little busy and was alone with a pretty long line but he handled everything well and provided excellent service.

Samuel P.
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El cliente no dejó un comentario.

Cecily W.
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El cliente no dejó un comentario.

Sean S.
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Joseph was very helpful!

Kate J.
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Your representative, Joseph was very helpful and efficient! He was there alone on Sunday morning and did a great job handling all of the clients.

John D.
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It took three trailers before i found a good one

Tina A.
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Please continue to give excellent customer service. Thank you

Terry T.
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Great Representatives and Customer Support! Equipment was clean and in excellent shape. Thank you so much!

jeff P.
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El cliente no dejó un comentario.

Kimberly S.
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El cliente no dejó un comentario.

MELISSA M.
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One of the best experiences I have had. Staff were wonderful, friendly and knowledgeable. The cargo van was a joy to drive. Drop off quick and efficient

Thomas M.
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Keep your trucks maintained. The truck we rented broke down on the side of the highway and could not be fixed. It had to be towed and a TV was damaged in the process.

Justin C.
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El cliente no dejó un comentario.

TIMOTHY R.
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El cliente no dejó un comentario.

STEPHEN W. | First Impressions |
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I’m not a new customer. I merely had a credit compromise which caused me to get a new card. In doing so, my account could not be automatically charged. I sent and email as the first letter instructed as an option. Heard nothing. I called and got a live person and changed my card on file. I received yet another letter now with multiple late fees. I called again and waited online for greater than 10 mins until a Corp contact took the call. She ran my card complete with all late fees. I’m paid up through Nov 5th. I will make every attempt to move out all my belongings by then if possible. There is no sense in how hard communication is between customers. Terrible customer experience.

Ladonna S. | Overall Experience |
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Montana Overman and Joseph (last name?) were ALWAYS on site, VERY helpful and friendly. The storage unit area was always clean and all of the trucks received great care! We had 10x30 and 10x15 rentals relocating from MA to NC so needless to say we spent ALOT of time at this facility. I would recommend this U-Haul location to anyone looking to be treated as though you truly DO matter!! They both put their all into making the arduous task of moving a more pleasant experience! Thank you so very much Montana and Joe! 👍🏼👍🏼👍🏼👍🏼👍🏼

Angela J. | Overall Experience |
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El cliente no dejó un comentario.

Holly H. | Overall Experience |
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The office was always so busy and seemed understaffed, but the man who seemed to have to do it all was very thorough and efficient and helpful!

Jasmine H. | Overall Experience |
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There was a giant pole in my storage unit which took up probably about a 4th of my storage space. I also asked the person upfront if he could cancel my storage and he told me that I did not need to be there for that but it took me until I got an email about my storage payment coming up for me to realize that he did not do that. Everything else was perfectly fine. He seemed to be a nice guy and was helpful just seemed overwhelmed and overworked and i would recommend y’all get more employees. Also I do not like the fact that if the employees do not pick up the phone after 3 rings your customer service people pick up the phone. If i am calling a specific location I would like to be able to talk to that location not customer service. I called multiple times the day that I got my unit and I was not able to contact anybody from this location and it was very frustrating.

Caroline W. | Overall Experience |
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El cliente no dejó un comentario.

John S. | Overall Experience |
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Awsome staff and facility!

Nicole S. | Overall Experience |
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My access code / clicker for the gate never worked and when I asked about it each time I was told they fixed it . Rude and confrontational when requested to open the gate cause clicker wasn’t working

Donna C. | Overall Experience |
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Remarkable and friendly customer service, especially during Pandemic. I witnessed customers who were impatient and often rude, but UHaul employees kept smiling. Great job! My only complaint is the long wait time on your telephone system. Thanks you.

Scott K. | Overall Experience |
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Staff was friendly and courteous. Only criticism was that the fob to open the access gate did not work on multiple occasions which resulted in delays waiting in the lobby to get resolved.

SABRINA S. | Overall Experience |
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Montana and staff were awesome. I have used their storage facilities and rented trucks from this location. Montana has always been courteous and knowledgeable. I highly recommend them.

Pam M. | Overall Experience |
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El cliente no dejó un comentario.

jill s. | First Impressions |
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I wanted climate control storage and figured Uhaul has been around for a long time. When the staff took me to see size of unit inside, it was VERY CLEAN!! Even the hallways. I didn’t have to search for the dolly, it was right inside the door! I feel very confident about my decision to use this storage facility!! There are storage facilities on every corner but by choosing Uhaul and moving my stuff in I know I made the right choice!!!!

david g. | Overall Experience |
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Given an access card for the gate that did not work.

Mason R. | First Impressions |
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El cliente no dejó un comentario.

Eugene L. | Overall Experience |
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El cliente no dejó un comentario.

Jerry A. | Overall Experience |
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Montana is an awesome asset. You should be proud.

Mark B. | First Impressions |
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Very nice and accommodating personnel

ERIN M. | Overall Experience |
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El cliente no dejó un comentario.

JOHN E. | Overall Experience |
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All staff were phenomenal! I highly recommend them for their service, professionalism & willingness to go out of their way to help you the customer.

John B. | First Impressions |
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El cliente no dejó un comentario.

PHILIP L. | Overall Experience |
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El cliente no dejó un comentario.

Nicholas M. | First Impressions |
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El cliente no dejó un comentario.

AGNETA M. | Overall Experience |
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El cliente no dejó un comentario.

Lilrena P. | Overall Experience |
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El cliente no dejó un comentario.

Mark G. | Overall Experience |
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I appreciate the excellent facility - very well maintained and clean - and the helpful management and staff. My experience was positive +++ Mark

Steven T. | Overall Experience |
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I was only a few days after my monthly payment when I terminated my storage and you Uhaul will not does not pro rate or give you any of your money back so I paid for additional month and didn't even use it !!!

Vanessa P. | Overall Experience |
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Renting with this facility was a breeze. Staff was always friendly and available when we needed help. They do a great job maintaining this large storage facility. I would definitely rent here again in the future if needed.

Vanessa P. | First Impressions |
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Helpful and friendly staff. Clean and secure storage area. Would definitely recommend to others.

Austin C. | Overall Experience |
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My experience was great and had no problems for the two years that my stuff was stored here. My only downfall about my experience was the payment I paid, I do believe it is priced a little steep especially when I was using it for a long term use.

THOMAS M. | Overall Experience |
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Decline

Mark G. | First Impressions |
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Thanks to the team for excellent service.

Donald L. | Overall Experience |
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Great experience!

Jerry S. | Overall Experience |
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Extremely courteous and helpful staff.

John A. | Overall Experience |
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Good

John C. | First Impressions |
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The lady was very kind and very helpful... enjoyed doing business at this facility

Tarina D. | Overall Experience |
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Upon moving out I had some boxes of mine that got wet and it had an awful smell. My things were ruined and stunk.

Debra K. | Overall Experience |
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Clean units. Staff was friendly but not terribly helpful. No room for my ubox to be del there for 3 mo & ended up making other arrangements. Also unable to upgrade to lgr unit 2 days after rent pd.

Tiffany C. | Overall Experience |
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The staff were very knowledgable and friendly. Even in spite of what could have been a difficult customer(ahead of me in line) they maintained a positive disposition and helpful customer-oriented att

CAROLYN G. | Overall Experience |
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Great place.

thomas w. | First Impressions |
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Very accommodating, knowledgeable people who were able to answer all of our questions. The price is unbearable.

John E. | First Impressions |
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You were there when needed and very friendly

Christian G. | First Impressions |
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Awesome

Daniel E. | First Impressions |
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Very satisfied and all went smoothly

Warren M. | Overall Experience |
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Give your staff a raise

robert l. | Overall Experience |
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The only issue was that a few moths were in locker

Courtney S. | Overall Experience |
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Everyone was so nice and helpful! 20 stars if I could!!!

Donald L. | First Impressions |
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Smooth, quick reservation. Very knowledgeable and helpful.

Sherry M. | Overall Experience |
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This is a great storage unit facility. I’ve had my things there for years. All the employees have always been fantastic. The only thing that ALWAYS seemed to be an issue; understaffed.

Donald S. | Overall Experience |
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Real nice place with friendly staff.

Connie W. | First Impressions |
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Could not find my reservation, took forever to check my truck back in!

John Y. | Overall Experience |
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Terrible staff. Management is non responsive and difficult. Staff is slow and rude most times. Management caused me to pay a late fee and have not been refunded.

David J. | Overall Experience |
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Staff unprofessional. Cancelled a storage bin the same day & was not allowed to a return their lock after staff member cut open the package. It took over a week to get a refund. PC Training is needed!

Hope C. | First Impressions |
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Very nice lady, Customer Service was awesome.

Paul M. | Overall Experience |
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Clean, card access for gate entry. Convenient carts for use on premises.

todd s. | First Impressions |
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The storage rep was very nice and extremely helpful.

ANDREW G. | First Impressions |
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Could not have been treated better. A+

Zach W. | Overall Experience |
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I received fantastic and friendly service from every member of the staff!

LYN J. | First Impressions |
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Biggest problem is trying to talk to someone at this location. They do not answer. Calls are rerouted. A pain! The employees are usually friendly. Love the flatbed at the door to help move things.

Christopher S. | Overall Experience |
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Having relocated from Florida to North Carolina, we had to depend on uhaul to make our transition less stressful. Marshall, Eddie and Montana treated us like family. Amazing. Thank you for everything!

Job M. | Overall Experience |
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The service was always consistent by all staff members. I would recommend this storage location to my colleagues.

Jack B. | First Impressions |
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Thanks for the good service.

Kanise T. | First Impressions |
Clasificación:

-It took 45 minutes before I was able to be assisted and only 2 people were ahead of me. -My reservation was given away the day of, so I had to push my move back a whole day Customer Service was BAD

Michael M. | First Impressions |
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Great customer service.

james p. | First Impressions |
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Very helpful. Spent time explaining and showing units. Area of storage is exceptionally clean.

Samantha S. | Overall Experience |
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The staff that was there was helpful however they seemed a little short staffed as they weren't able to get us all of our boxes

Tessa M. | First Impressions |
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Front desk staff were very nice and helpful.

LYNNA G. | Overall Experience |
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No complaints here, friendly staff and facility was clean.

Tom L. | First Impressions |
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Montana excellent customer service and they all get it done there efficiently.

VICKI G. | Overall Experience |
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Thank you!

kathi T. | Overall Experience |
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They did a great job! The employees were always friendly and willing to help. I was at this facility for over a year and would highly recommend! Thanks to everyone especially Montana!

Rosaline E. | Overall Experience |
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Thank you for the professional service and wonderful customer service shown during my rental.

Alexis O. | Overall Experience |
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Montana and her staff were friendly, accommodating, helpful, patient and respectful. I couldn’t have had a better experience during a very stressful move from Florida during Christmas. Thank you all

Tom L. | Overall Experience |
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.

Deborah W. | Overall Experience |
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Staff was friendly and helpful.

Cheryl H. | Overall Experience |
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Facility was clean. The staff was professional and courtesy.

Anglea S. | Overall Experience |
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Great service!

Gene R. | Overall Experience |
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Move out date is incorrect. I moved out on dec12 before noon. Your staff was informed and did not follow through.... Manager contacted and all issues appear to be resolved

Ashlee L. | Overall Experience |
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Jody and Montana were great! They were both super accommodating and helpful and made the transition in and out of the storage unit very smooth.

Jack B. | Overall Experience |
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The staff a bad situation into a very good experience. I really appreciate what Montana (the store manager) did for me. Thank you Montana.

Michael M. | Overall Experience |
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clean and good access

Wendy A. | Overall Experience |
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😀

Carolyn G. | Reservation |
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Did need the 10x18 storage after all. Staff couldn’t have been nicer.

Brendan E. | Overall Experience |
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Everybody was always great.

Rodney C. | Overall Experience |
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Management should have at least two people in the office during peek times. The staff was always busy and I had to wait on several occasions because there was only one person working.

jason C. | Overall Experience |
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Very nice facility and great staff

gary s. | Overall Experience |
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Great experience.

Tawanna T. | Overall Experience |
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I didn’t like the fact that I had to pay for an entire month when I only needed it for 12 days

Laurie R. | Reservation |
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Thank you, Jody for providing excellent customer service. Your follow up call to give me an update on your repair to my storage unit door and securing my contents was very much appreciated.

Thomas W. | Reservation |
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My entire experience from online reservation to moving in to the unit was exceptional. This storage facility is superb in utility and personnel.

Tommy H. | Overall Experience |
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Great staff

BEN M. | Overall Experience |
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Staff was excellent and great to work with.

Daniel R. | Overall Experience |
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Everything was great!

Daniel R. | Overall Experience |
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Very easy to work with, had everything ready to go!

cathy f. | Overall Experience |
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2 different times our pods were not ready for pick up .. staff overbworked... has to help with pod loading and spent 2 hours of our day when it should have been a quick process

Daniel H. | Overall Experience |
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Couldn't have been happier.

Heather C. | Overall Experience |
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The staff is very friendly and helpful, they just need some help. The wait in line can be long. I also found the parking situation too be quite challenging. Overall, excellent experience.

lisa l. | Overall Experience |
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Staff very friendly, professional, and helpful. I would definitely use this facility again.

Matthew F. | Overall Experience |
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Staff was very helpful.

John V. | Overall Experience |
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Staff members always top notch.

KATHY D. | Overall Experience |
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I was amazed at the cleanliness of my storage unit. When I cleaned out my belongings it still was bug free and the temperature kept my things in great condition. Very nice staff.

Manuel R. | Overall Experience |
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Very good.staff

Kim E. | Overall Experience |
Clasificación:

You should prorate months. I lucked up and found a place to move to 4 days after paying my rent and moved all my things out in a few days. I kept the lock on because I paid in full with no refund.

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