Chase and Jennifer were very professional, friendly and so helpful. I'll definitely be using this U-Haul location again. Thank you guys!
SANDRA SCustomer Reviews for U-Haul Moving & Storage of Minot
Testimonials From Recent Customers
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They were the nicest kindest people!!!! So understanding and helpful!!!
Julaine SI think the truck i used really needed to having it's timing checked, it was really pinging upon exceleration. Terrible gas hog, I never used a U-Haul truck that used that much gas!! I really wanted the 10 ft truck but I got a 20' truck.
PHILLIP M3 weeks prior to my move, i requested a truck and trailer. The day before I was to pick them up, I was informed they might have 1 the in 2days. I drove 2 1/2hrs to get one that was actually available. Which later allowed me a mileage penalty. Yeah, $1800. Was not enough?
MARK MWas charged $25 for cleaning. I did not spill anything in the back. I had no picture to prove that thats how I received it. Oh well live and learn.
GEORGE CNo comments needed. All good.
George C | Overall ExperienceStaff very nice & helpful. I would recommend & use again
Nicole B | Overall ExperienceFast and easy return. Great service.
David WThe service was awesome and the equipment was well maintained. The experience was flawless
KENT WDid a great job stayed on quote went above and beyond
Robert BWould load up after work and often find that the sliding door was not working or didn’t have access to unit when I need to unload stuff
Mason M | Overall ExperienceNada
JAMES CThis shop’s manager is exceptional and very helpful both for moving in and moving out.
Zsuzsanna K | Online Move InStore manager and blonde girl are awesome! Great customer service!
ZSUZSANNA KNikki was so awesome! We just love her
Ally BWe asked to split the payment, the guy said no. After speaking with CS, we were told that we could and each location is capable of doing this.
Julie FThe blonde girl that I returned the U-Haul to was very welcoming and attentive
KAYLEE SMoving the awning cover or creating an additional area for parking further into the lot as the line by end of day weekend was beginning to stretch towards the street. Perhaps a "photo station" with more lights in the lot so as to take better pictures. Otherwise excellent.
SETH SYou guys did great! Awesome communication, solid work, knowledgeable staff.
John BService was awesome!!!! Case and Nicole were great to work with. High recommendation!!!!
SHANE WGreat service, great product and very polite and helpful staff. I will rent there a lot.
Darrin STow dolly wouldn't pull straight and when returned to location they just said ok…didn't offer to refund any money. We could only drive 50mph due to it causing vehicle to shake. Would like a partial or full refund due to malfunctioning equipment.
Benjamin AExcellent customer service and absolutely simple, fast and convenient. Very pleased
Rene DTighten passsengers mirrors Repair passenger side door crank handle Replace windshield wipers
Allan GEvery person I interacted with was very friendly and helpful. When I was delayed with my return they were very understanding and, again, helpful. Best uhaul I have ever used, and I have used MANY
DALLAS WVery friendly at pick up time. Answered all of our questions except the questions about insurance. Skirted that question.
Sheila MThe assistant manager is the best employee at this location in Minot. I couldn't have asked for a better manager during my whole move process. Give her a raise she deserves it!!!!!
DONISE RThey were quick to call when there were issues that might affect my belongings, always helpful, and very polite.
Jerry S | Overall ExperienceI loved it. My things were in storage for a year and 5 months and literally have no complaints. I thank them so much for being cooperative and helpful during my move back to Louisiana!
Taranishia M | Overall Experienceactually have the trailer at the place it’s supposed to be. when you say it’s guaranteed to be at a location and then it’s not there it makes things difficult
Matthew Bna
Macie WOnly problem is that on line said lock would be provided & wasn’t.
Vivian V | Online Move InEveryone was friendly & helpful. Would definitely use the services again
Therese BGreat customer service, will be back again.
PIERCE KPrompt friendly service.
Frank VExcelente
Ray DThe staff was very helpful and made the experience pleasant. They were accommodating when we were a few hours late to pickup the rental.
Sean TI had to call 6 times for them to fix my reservation. Even then I still got charged almost $100 for something we had already discussed wouldn't be a problem. I'm never getting a u-haul again.
Prairie BProcess to rent was too quick and too awesome.
George C | First ImpressionsOverall good experience.
NELSON EI went two days before my scheduled pickup to see if they were going to have the 26ft truck that I reserved two months ahead of time. They could not tell be anything other than U-haul would let me know the next day. The next day I was told I would need to drive 110 miles in a snow storm to get the truck I reserved. Terrible business! This is not on the location I picked up my truck from, but rather on the business model that U-haul CHOOSES to employ. They knew a week ahead of time that there would not be a truck available! They could hire someone to deliver a truck to a destination AHEAD of the reserved date! If I could have found another company that would have let me tow my own trailer, I would have canceled with U-haul
Lonnie YFriendly and nice quick service
John kVery professional, courteous, knowledgeable.
Ray D | First ImpressionsThe employees went above and beyond for me with the drop off process. ¡Gracias!
SEAN JExcelente
Ray DI couldn't access my unit without the alarm going off and the manager and staff could not fix it. So all day of going back and forth it would just sound every time. When I did get into the locker initially there was no lock as detailed on email/text.
Jeffrey S | Online Move InMake sure maintenance on vehicles are done. Van had low tire and hadn't had an oil change in 10k miles
Anthony OWell done!
Tim VThe staff was knowledgeable and helpful from getting access through frozen doors when we needed to move and in helping choose the right boxes and packing materials to make for a move that protected our items. It gave us peace of mind to know that our personal belongings that would be stored there for many months were secure and not exposed to cold temperatures.
MARK F | Overall ExperienceMore auto trailers in Minot I had to drive 4 hours round trip out of my waist gas money I didn’t to go pick a trailer when there were three trailers sitting at the place i picked up the truck which is a very major unconvinced which I should have got the trailer for less money because of the inconvicd please for the love of god fix that situation
Christopher WPick up location and customer service was great, trying to find a location to drop off was the difficult part- U-Haul near the military base would not accept it so had to find others - drop off time was 1:18 PM dropped off after 5 same day and charged an entire day - kinda irritated by that, asked several times and called several times but lessons learned - not always easy when military and working military hours - that’s the only thing - should be more accommodating or prorate the hours -
Michelle AThese folks are fabulous.
Schawyn RThe customer service was excellent.
Matthew BI had a wonderful experience renting from this location. Had zero issues and the service was quick and easy.
Brandon TBest I've ever had
Richard W | Overall ExperienceThe only problem that I have is that for some reason there was a bunch of insulation in the cornor of my unit. But besides just throwing on some gloves and moving it out of the way of what I was packing we have had zero problems
Chance C | Online Move InExactly what I needed.
Theresa B | Overall ExperienceThe customer service is excellent. Nicole goes above and beyond.
CHONTEA RThis is the second time in 3 years I've used this office, and I've been impressed both times. Excellent service. They hire good people.
Jean FVery good service. Would recommend.
Syreen IVery pleased with my experience! Easy to rent, unit was clean, dry, and safe. Move-out was simple and fast. Overall experience was excellent! Highly recommend!
RACHEL I | Overall ExperienceVery courteous staff.
Mary ACould have been cleaner and bathrooms more accessible.
Tanya J | Overall ExperienceNeeded help finding the storage unit, went to the desk and was advised that area was flooded with water so I was moved to another unit. Great guy, got us right!! Would recommend
Juan C | Online Move InChase worked with me to correct mistakes that I made when completing the move in on-line. Chase gets 5 stars
Stephanie H | Overall ExperienceThere was no lock in the unit but when we went over to the office area they were helpful and prompt at getting us one.
Samantha C | Online Move InThe storage unit door doesn't stay open. When brought to the attention of a staff member they told me a temporary fix which worked but it never got permanently fixed. The staff member told me a lot of the doors are like that. If I were to be partially refunded for emptying my unit early, I would have.
Shelley W | Overall ExperienceVery pleased and satisfied with my rental unit.
Tamara L | Overall ExperienceI was impressed with how clean the facility was and the staff was very nice and helpful.Thank you all so very much Sincerely,Pat Winter
Patricia W | First ImpressionsNever received my first month free like promised. Water in unit when rained and items ruend.
Honey C | Overall ExperienceExcellent service all across the board. My furniture was well kept for 8 years and I appreciate everything. Yvette jackson
YVETTE J | Overall ExperienceI did not enjoy the annual price increases. I understand the desire to make money, but needing to store items for multiple years shouldn't mean being penalized, especially when all payments were made promptly.
Douglas T | Overall ExperienceI think your a tad too expensive!
Michael H | Overall ExperienceThe staff at the Minot office are great. Very helpful and cordial
Lisa K | Overall ExperienceThey made this move easy and convenient.
CARLA V | First Impressions10/10 experience with y'all. Thanks for everything and keeping our stuffs safe and secure 酪
Lacy g | Overall ExperienceThe crew here is awesome. Really friendly and the first folks we talked to after our family moved across the country. Thanks for the warm welcome, even if it was -40.
NICOLE A | Overall ExperienceI really loved the friendly staff, they are always helpful and very personable. They always had answers and make you feel at home. I will miss seeing them often, they are like family. When I'm ready to move again and need storage I will definitely choose them! I highly recommend their facilities, and when friends ask, I send them there. Decent prices, clean, very secure, and I love the free Astrid area! Thank y'all so much! I will return!
Christy P | Overall ExperienceBest you haul I ever rented from
Tony W | Overall ExperienceIt’s cheap nice and people friendly.. well maintained and not far from my house
Tony W | First ImpressionsGreat people!!!
Sierra H | Overall ExperienceI have great appreciation for the help of Brad Parks. He was always helpful and hard working and friendly. The gentleman who checked me out of the storage facility on 2 August 2022 was also an excellent employee, helpful and friendly. Unfortunately, most of the staff that I interacted with last year, 2021, were not at all friendly or efficient to the point of being rude. However, this last year I have seen a marked improvement in attitude and customer service. Again, I highly praise Brad Parks for his professional and courteous service.
Edward R | Overall ExperienceN/C
Dee S | Overall ExperienceI know its been hard times for everyone. I wish the rates wouldn't keep going up, I would like to see a rate for seniors. I've finally moved from Minot to Bismarck. Uhaul is Awesome !
DONELLE R | Overall ExperienceThank you so much ❤️
denise h | Overall ExperienceThe units were too small for the prices, when other storage facilities in close proximity to the u-haul I stored at were way bigger for a lot less $. Also, U-Haul does not do any kind of pro-rating. So if you have to pay for the new month, but can't move your stuff out until a day or two later, you're stuck with the whole month's rent cost, which is hefty. I do have to comment on the staff at the North Hill facility in Minot, ND. Every single employee I came in contact always tried to go above & beyond to get you what you needed/wanted within their company rules. They were all so helpful, kind & understanding. Of course their hands were tied at times due to company policy, but overall, they were the absolute best!!!!
Shannon D | Overall ExperienceTheir service was Awesome
denise h | First ImpressionsAMAZING service and facility. The assistant manager went above and beyond to help.
MISTY C | First ImpressionsThe cost seemed high, but everything else was great. Thank you, U-Haul.
Cindy F | Overall ExperienceThe facility and staff are great, the price of storage is a little bit high though otherwise I would rate it 5 star.
SHANE B | Overall ExperienceMy unit was alllll the way in the back corner, accessing it with large objects from the main door was a little challenging. There was an exit door by my unit, I would have loved it if it were authorized for use to move items in and out. I don't think it was, but also didn't want to chance it without permission.
Brian P | Overall ExperienceVery friendly and helpful staff
Tatjana P | Overall ExperienceStored items back in 2016 for military PCS. returned shortly in 2017 for a friend's wedding and unfortunately forgot to relock it. Staff put a new lock on and sent the new key back to my emergency address. Returned in 2021 to have shipping company relocate everything. After 5 years untouched, everything was in the same condition as I originally left it in.
CHRISTOPHER H | Overall ExperienceEverything was good, I just felt that the price was a little high for the size of the storage unit.
DEL H | Overall ExperienceHad our unit for eight years. An excellent facility. Never had anything but excellent service from all employees.
DONNA R | Overall ExperienceStaff were professional, patient and helpful. They eased a stressful time into a manageable and very positive experience. They went way above the level of excellence in customer support. They took great care to ensure I had every available tool and service to take care of every need. The whole team pitched in all under the extraordinary leadership of their manager. They restored my faith in good, old-fashioned customer service. They are the best one-stop service center for moving and storage needs!
Mary S | Overall ExperienceKeep up the great work.... Enjoy life and smile....
Deandre S | Online Move InEasy to work with
SHAWN C | Overall ExperienceI am grateful for the kind and helpful young men running the office. Gracias
connie s | Overall ExperienceThe facility is nice but the prices are way too high. $90 for. 5x10?!?! Also I moved out of my unit the beginning of this month, submitted the move out form like I was suppose to and they accepted it and they are STILL trying to charge me for the full month. Called the store and corporate about it and was on hold for AN HOUR AND A HALF only to be told they have no record of me ever renting there and that my units rented out to someone else! So they are trying to get paid twice for the same unit. Not impressed at all! Rented that unit for 6 years with little issues until now and now I'm being sent a $120 bill for an account no one can find!
MACKENZIE B | Overall ExperienceThe only problem I have with Uhaul is the allocation of assets when moving across country
terry q | Overall ExperienceMost everything was fine -- except the rent was raised once in mid-term and would have been raised again if we had not cleared the locker and moved out. I considered this a "tacky" move which shouldn't have happened. The raised rent gave no appreciable benefit to the renter.
Paul F | Overall ExperienceOn Broadway in Minot North Dakota they are never physically in the store you can call they will never answer . This is a poor staffed facility.I would never consider uhaul as an option for moving nor will I recommend uhaul at that location to anyone.
Kiera H | Overall ExperienceVery quick and easy entrance to building and storage room. Like that I control the security of my room. Very clean inside and out. Easy online sign up.
Chad P | Online Move InOnly reason I say no is because the prices are outrageous and I can't make it to the place before they close and I had issues with my card a few times it also closed early a few times and I drove a long ways to be sure I was there before they closed other than those little issues it was fine but I'll have to find a unit cheaper than uhaul next time
joshua p | Overall ExperienceBox at door looks a little unsecure. Was told one time someone may have broke in while I was away and should look to make sure nothing way stolen. I was in utah at the time and asked if they could break the lock and they said there would be a $50 fee I'd have to pay.... Wtf this is a failure in your system not mine. Only compliant and nothing was stolen.
BRYCE H | Overall ExperienceThe hours are a little off for the indoor units we just make it work.
William B | Online Move InI had gone in and paid my bill early and like a week later I'm getting a e mail saying I haven't paid .I was out of town and wasn't sure what's was up I know I paid it .and was getting letters about late fees.so ya I'm not gonna have bad marks on my payment history when I have worked hard to build my credit
David S | Overall ExperienceStaff was friendly and hot us the units we needed right away.
Amos D | First Impressions