Customer Reviews for U-Haul Moving & Storage Of Millington

2,434 comentarios

7910 Hwy 51 N   Millington, TN 38053
(@ Navy Rd)

(901) 873-3300

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(901) 873-3300

7910 Hwy 51 N
Millington, TN 38053
(@ Navy Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

nice folks!

april T. 
Clasificación:
5.0

Nothing. Marla was super nice and very knowledgeable about equipment and processing.. Thanks again Marla

Randy W. 
Clasificación:
1.0

My contract wasn't printed out and the fuel level was completely wrong as well as the mileage. I ended up paying $130 for a VAN for an intracity move. Absolutely ridiculous. Will not be using this company again.

Cory M. 
Clasificación:
1.0

I had confirmed my reservation on Thursday. When I arrived at 730am to pick up the truck I was told there was no truck. I has people traveling 3 hours to meet me to move things. I put up a stink and finally was able to get a smaller truck. I had made my reservations 1 month in advance. Why have people make reservations if they aren't going to be honored? I was very unhappy and had to make more trips be cause of a smaller truck. That added to more milage and more money. It was be nice to get a rebate for all my trouble. I have used your company for many years and have rented many trucks in the past. Which I will rethink in the future. Unsatisfactory treatment. Jan Unghire

JAN U. 
Clasificación:
5.0

Marla was the sweetest and very helpful. I value the experience she gave 100/10

Cameron S. 
Clasificación:
1.0

First I was charged $97, then told $25, and then told I get a $75 credit. We got the uhaul with a flat tire that we had to call roadside assistance for and it took 4 hours out of my move! I don't feel I should be charged anything and I've asked for the manager to call me several times and she hasn't.

Tyler E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cameshia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita M. 
Clasificación:
5.0

The rep was very knowledgeable, friendly and swift. Truck was larger than expected so made my task much easier.

Ronnie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Keep the manger she was amazing, employees too. Everyone was super kind and respectful.

Ross E. 
Clasificación:
5.0

Very polite and professional

Brady M. 
Clasificación:
4.0

El cliente no dejó un comentario.

stephanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trimity D. 
Clasificación:
5.0

Great Staff. Keep up the great work.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny S. 
Clasificación:
5.0

Marla was outstanding! She was friendly and helpful and made sure we were all set. I have already told others how great this location was because of Marla.

Thor K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew F. 
Clasificación:
5.0

Had issues getting truck originally and the owner went above and beyond to make up for it. Best experience with U-Haul I've had and I've done business with U-Haul a lot. Would recommend this location over others any day to any body.

Kristy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed T. 
Clasificación:
2.0

I had a reservation for a 10Ã-15 that was climate controlled. When I arrived they had none available even though made a reservation. They offered me one bigger but it would cost more and I had no other choice since I needed to store my items that day.so I accepted and it was an old back to a uhaul outside with no climate control. It was filled with dirt,bugs,and webs. I was given nothing I was promised and nothing was given or compensated for my inconvenience. Very awful experience.

Santiago S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathaneal H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

James was the only one working - my recommendation is he needs an additional person there for a busy location. I felt bad for him being by himself. He was great tho!

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn S. 
Clasificación:
5.0

Excellent customer service and very smooth transaction. I will definitely be back again. Thanks so much!

Burbon R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave T. 
Clasificación:
5.0

I had a problem uploading photos when I dropped off

Gwen C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gina M. 
Clasificación:
2.0

The older gentleman that finalized our request provided misinformation. To me that's on par to stealing

Felecia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tabatha S. 
Clasificación:
5.0

Continue to provide outstanding customer support services.

autrell W. 
Clasificación:
4.0

Great staff! Very helpful!

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED N. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry M. 
Clasificación:
5.0

Do absolutely nothing! Marla at the Millington facility was cheerful, helpful, and went out of her way to help me when my day was not going so well. She was, to put it simply, outstanding!

Robert M. 
Clasificación:
5.0

The poor guy working was overworked by how many people were there for business and he was the only employee. He was wonderful and had great customer service, but short-staffing can chase great employees like this away from burnout. Find an effective way to schedule and give them relief. And hire more like this guy, he made me reconsider my skepticism of giving UHaul a chance

Richard B. 
Clasificación:
1.0

It's was a 35 dollar total card was charged 60 been 8 days no sign of refund no explanation

Jessica P. 
Clasificación:
5.0

Add lift gates to the trucks for a smoother move.

Tony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Edna E. 
Clasificación:
5.0

Better instructions for after/before hours return.

Rachel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

annette C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg M. 
Clasificación:
5.0

friendly staff

Alfred C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pedro V. 
Clasificación:
2.0

Had to wait for about and 45 minutes to drop off the trailer.

Juan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME W. 
Clasificación:
5.0

Have all the equipment that the customer reserves in one location.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cazzie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
3.0

Greg who was work that night, needs to wait on one customer at a time.

Darren C. 
Clasificación:
1.0

The truck was beat up pretty bad… it was loud with exhaust leak. I rented truck for two days, only needed for one. I returned it 6 minutes late and u haul would not credit me any at all. Will not recommend uhaul. I Should have used Penske.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN M. 
Clasificación:
4.0

Did good

Clarence J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
4.0

Yall did great we had hard time cause we worked all time trying stay ahead we fell behind then tried playing catch up fileing taxes so can get yall all pd an get everything to house ty for working with us yall are great

Cheryl B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

Keep up the good work

JOHN B. 
Clasificación:
1.0

The truck smell so bad, like combination of food and humidity

Christian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis W. 
Clasificación:
3.0

We rented a storage area but it wasn’t big enough but could get into it anyway .

Mona H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIE Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Mr. K. Lindsey was so very helpful. He really helped me during a very stressful time and was also very polite. Thank you Millington store!!

Angel L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell F. 
Clasificación:
3.0

You were short of help when we picked up truck Nice guy when he finally got. To us Getting a final bill is a pain an I resent having to pay a $20 “convenience” fee to get one.

Amy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janell B. 
Clasificación:
5.0

Great customer service.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD J. 
Clasificación:
3.0

The first trailer they tried to give us the left light was not working and the worker just left us outside assuming it was our vehicle was the issue. After a few mins I touched a wire on the trailer and it started to smoke and the light came on. The employee just figured we would just take the one we had issues getting to work and just let out some smoke. We did jot take that trailer they employee had to redo our paperwork with a new trailer. Hopefully he noted it was not working properly.

DAVID W. 
Clasificación:
5.0

Extraordinario servicio al cliente

Chad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERICK J. 
Clasificación:
3.0

There were some old nails in the parking lot that we pointed out to the attendant when we picked up the truck. They were still there when we returned several hours later. We were not told that we needed to get gas so when we returned we had leave again to get gas.

Joseph N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMILO F. 
Clasificación:
5.0

Everything was great..even gave a discount after things didn't go as planned. Great customer service, great awareness of customer satisfaction.

Gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONDRA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
1.0

I asked the representative guy “was I supposed to talk to him about picking up?” since there was no one inside and him being the only one there. His response “well do you see me talking to myself?” Very rude and unprofessional.

JACOB L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Myron A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney T. 
Clasificación:
5.0

I love the millington U-Haul I've used it a lot in the last 10 years great people all of them store manager is a angel thanks millington ihail

MARI T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
5.0

Excellent and professional customer service! Very prompt and truck was very clean! I've never had to rent one before and they made the entire process smooth and easy ❣️ thanks Miss T and Marla

Malcom J. 
Clasificación:
3.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA R. 
Clasificación:
5.0

The employee was extremely helpful front beginning to end. I had a great experience and he was also well knowledgeable on everything.

LAQUETHA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
1.0

The unit was tiny and dark. It was weirdly shaped being under the stairs. There were bugs everywhere. It didn't feel cool like other climate control places I have used. The first guy when I checked in was rude and refused to honor the online price I was quoted. The 2 people working during check out were very friendly and nice.

Katie M.  |  Overall Experience 
Clasificación:
5.0

The staff was super in checking in. Cara went extra mile and printed out directions for me because my phone died. I am new to the area. Only problem was when picking up the truck and car transit. The transit wasn't there. I made my reservation a month ago. I was promised that it would be there. Had to use the car dollies. I was charged for the car transit. This needs to be refunded.

JAN U.  |  First Impressions 
Clasificación:
1.0

I had paid for 24hour access and I was there about a week maybe and 2 of those nights I was back and forth still bringing things and getting things cause that's why I paid for 24 hour access and they said I was living there when I was not I in fact was staying at the hotel across the street also they said I was tripping the alarm and why when its 24 hour access does the alarm trip and then i explained to the manager she then said ok I understand I said I am very sorry I am a very respectful person I meant no disrespect if I offended someone I just assumed with me paying for 24hour access that meant I had 24 hour access I didnt know there was a time limit then the manager said I'm sorry my employee yelled at you I will handle that and I said do I need to move my stuff she said no everything is fine so then I left and then an employee by the name of Kijaun the same one that sold it to me asked me to meet him up there the manager said for him to come in on his day off and terminate my storage unit so I said well she told me I was fine I did not have to leave so I then got off the phone called her back her name was T and I asked her again do I need to come and clear my storage I need to leave she said no everything is fine I then said well Kijaun called and said you wanted him to terminate my storage she said no your fine she said he probably just wanted to talk to you so I called Kijaun back and said someone is lying and this is very bad business so he showed me the messages it was the manager lying looking me the customer dead in my face and lying and now I have all my stuff just sitting out there like it's a free for all until I can get there to get it it is the Uhaul in Millington Tn I will never send anyone there not even someone I cant stand and I have been trying to get a hold of someone to do something a bout it cause I really want to talk to a lawyer and if my stuff is stolen or messed off in anyway I will

Shannon M.  |  Overall Experience 
Clasificación:
3.0

I was quoted a price online and have an email with the price. When I got to the facility to sign the price given me was higher. I showed him my email with the quoted price and he acted like he could care less and was not willing to even explain why it was higher. He was not friendly at all.

Katie M.  |  First Impressions 
Clasificación:
5.0

Need more people to help customers. Only one person working every time I'm there. Wait was a bit long.

Suzane A.  |  First Impressions 
Clasificación:
5.0

Wonderful place to store anything, clean, well lit, super friendly staff. I will use U Haul again in the future when I need storage.

HERBERT M.  |  Overall Experience 
Clasificación:
5.0

Mrs Marla was very helpful and professional. She was understanding to my needs and took care of me.

sharon m.  |  Overall Experience 
Clasificación:
1.0

My unit had massive leaks that damaged my property. The staff was friendly and helpful though.

Nicholas S.  |  Overall Experience 
Clasificación:
4.0

I have been using a Uhaul Storage facility for the past 12 years. The staff is always friendly and professional and I love the fact that I can store my belongings in an inside climate controlled room.

PENDA P.  |  First Impressions 
Clasificación:
5.0

Tee and her team are TOPS!

Ric B.  |  Overall Experience 
Clasificación:
5.0

Kijuan Lindsey was the young man that was working the day I was in your facility. Let me tell you, this young man was slammed with patrons. This was the weekend we had snow. He had a line outside backed up to the road for propane and about 8 people inside wanting and needing other stuff. Kijuan, was superbly and genuinely polite- smiling and calm. Excellent at his job. I tell you this young man needs a raise to do All that he did. It was crazy that day.

MARSHA H.  |  Overall Experience 
Clasificación:
5.0

FRIENDLY, PROFESSIONAL, & HELPFUL!!! I cannot say enough positive things about this storage facility. I used this location to return a uhaul trailer and temporarily store my items while doing a military move. On three occasions the staff stayed open late to accommodate my needs and even assisted me with moving heavy items. Additionally, they changed my reservation multiple times and found me a larger unit closer to the loading area. I will always recommend this location and uhaul will be my first choice in the future because of my experience.

John D.  |  Overall Experience 
Clasificación:
4.0

N/C

Kevin F.  |  First Impressions 
Clasificación:
4.0

fix potholes

Bobbi B.  |  Overall Experience 
Clasificación:
4.0

fix potholes

Bobbi B.  |  Overall Experience 
Clasificación:
2.0

Fuel gauge upon delivery was below 1/2 tank. It was raining very hard 3 1/2" that day and didn't notice paper work showed 5/8 on fuel gauge. It wasn't a small mistake to notice almost a quarter tank difference in fuel. I would never recommend this below average dealer

Arthur & Libby M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Munley C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Falen N.  |  First Impressions 
Clasificación:
1.0

I would probably still be using your facility, but about 6 weeks ago, one of your employees, James, lied to me in regard to a truck we had reserved. In fact, he lied at least three times. We ended up getting a truck at another U-Haul. It has taken this six weeks for me to find the time to get another storage unit. I will never use the Millington U-Haul again.

DAVID A.  |  Overall Experience 
Clasificación:
4.0

The only negative I have to relay is the fact that I called to inform U-HAUL that we were removing our items and when I called the associate placed me on hold and I was left on hold until they closed! No one ever came back to the phone...same occurrence the next morning, I was placed on hold for 36 minutes hung up called back & she admitted to forgetting about me!!! Totally unacceptable and RUDE.

Elisha S.  |  Overall Experience 
Clasificación:
1.0

I did not give authorization for my ex husband to empty the storage unit and found out they had stole all of mine and my children’s belongings.

Chlarissa C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana M.  |  First Impressions 
Clasificación:
5.0

I was very surprised on how the staff was friendly and courteous. They all worked very good with each other.

Darlene B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

avery o.  |  First Impressions 
Clasificación:
5.0

The staff was the best. Great location and just good people!

Maya D.  |  Overall Experience 
Clasificación:
5.0

Awesome

tammy l.  |  Overall Experience 
Clasificación:
5.0

Professional, efficient and pleasant

BRENDA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katerine H.  |  Overall Experience 
Clasificación:
5.0

Dillon was so sweet. He made sure we had everything we needed and showed us to our unit. He was very aand had excellent Customer service. He was very helpful. Every Uhaul should have a Dillon. Gracias

Chelise J.  |  First Impressions 
Clasificación:
5.0

No comments no complaints

Ella P.  |  Overall Experience 
Clasificación:
5.0

no issues

Anthony M.  |  Overall Experience 
Clasificación:
5.0

Our representative was pleasant, kind very patient and was concerned about our needs.

Latrice N.  |  First Impressions 
Clasificación:
5.0

I love their patience and honesty and they are very helpful. This is my third time using Uhaul. Thank for wonderful service.

Debra B.  |  First Impressions 
Clasificación:
5.0

Great

Barbara and Thomas P.  |  Overall Experience 
Clasificación:
5.0

Excelente

Jamiel R.  |  First Impressions 
Clasificación:
5.0

The roadside assistance was extremely helpful when the uhaul vehicle we were using had transmission issues. However I think that you guys could be more informative with how the compensation works.

Sean H.  |  First Impressions 
Clasificación:
5.0

The staff was most helpful! I actually continue to stop in and talk! They have made my moving experience an ease to know that I was in GREAT hands!

christina r.  |  Overall Experience 
Clasificación:
5.0

The entire team were very helpful in meeting our needs. They gave great customer service and we will continue to do service with them. Very knowledgeable with their job and additional products needed.

Chevelle R. | Reservación
Clasificación:
5.0

Great storage unit!

JOYA S.  |  Overall Experience 
Clasificación:
5.0

Staff: very knowledgeable, extremely courteous, compassionate and helpful. Facility: very clean, well maintained, easily accessible, secure and well lighted. Hours are convenient.

Carolyn K.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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