Customer Reviews for U-Haul Moving & Storage Of Millington

2,333 reviews

7910 Hwy 51 N   Millington, TN 38053
(@ Navy Rd)

(901) 873-3300

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(901) 873-3300

7910 Hwy 51 N
Millington, TN 38053
(@ Navy Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

TINA R. 
Rating:
5.0

The employee was extremely helpful front beginning to end. I had a great experience and he was also well knowledgeable on everything.

LAQUETHA T. 
Rating:
5.0

Customer did not leave a comment.

JUDY T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
2.0

I have had three encounters with this location Only one person seems to have kid handlin contracts I wa told my storage room was 104.00 My contract was not filled out correctly mini in Porten information was left off I save my contract and Wesson lysed to contact the corporate office regarding my situation over charge my nearly $80 my return on my vehicle was easy with no problems except I waited inside the office for two hours why the person on shift was on their phone outside I asked for assistance and was told they will be there when they get there my third encounter I reserved a small pick up truck when I arrived I was giving a 10 foot truck while the truck I rented was pulling off was told that was not what the reservation was for I pulled up my reservation showing the truck on the reservation that was made upon returning the vehicle was a very easy task the gentleman on staff was very easy to deal with very friendly very professional and handle it with ease apologize tremendously for the previous experiences I had had relating back to one person Marla I'm sorry but this lady appears to not know what she's doing at all times with the contracts she always ask for assistance and cannot complete the contract I asked her not to be the one that did my contract the last time so she contacted the other gentleman on duty where therefore he did complete the contract info but contact with Marla was less than professional at all three times if that is the continuous way that U-Haul will allow their staff to run and do contracts I will no longer be able to have a good word of mouth very disappointed in all three ways it was dealt with except for the last return with the gentleman on staff African-American middle-age of 20 very professional very quick and easy to help I was very pleased after he died that with him and that's how I feel about U-Haul at this time just one person made my experience of three times miserable

Sherry J. 
Rating:
5.0

Customer did not leave a comment.

Anita B. 
Rating:
5.0

Customer did not leave a comment.

brittany S. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Appreciate the staff for helping me with the correct truck and equipment combo!!

Manuel M. 
Rating:
5.0

Customer did not leave a comment.

Les P. 
Rating:
5.0

Customer did not leave a comment.

sharon S. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
3.0

Not happy with billing process, was given a receipt of 87 dollars and some change, when I returned trailer. Bank card was charged 130 and some change. Not sure still what happened

Michael S. 
Rating:
3.0

We could never reach the customer service phone number. My reservation wasn't coming up on the app when I tried to return the rental.

Sabine M. 
Rating:
5.0

Customer did not leave a comment.

faye C. 
Rating:
5.0

Customer did not leave a comment.

JERRY D. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
5.0

Customer did not leave a comment.

Stacey G. 
Rating:
5.0

Customer did not leave a comment.

Brenden W. 
Rating:
5.0

Customer did not leave a comment.

Albino R. 
Rating:
5.0

Service was excellent.

TABITHA K. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO D. 
Rating:
5.0

Customer did not leave a comment.

Dorothy H. 
Rating:
5.0

The people here make the experience great.

Brian S. 
Rating:
5.0

Millington U-haul is always a bright spot in the difficult moving process! Zaytissha Hurt and her team were extremely quick and helpful when assisting me with a booking issue!

Anderson S. 
Rating:
5.0

Customer did not leave a comment.

james O. 
Rating:
5.0

Very Professional

CHRISTIAN G. 
Rating:
4.0

Customer did not leave a comment.

FELECIA C. 
Rating:
3.0

The only thing I would add is don't look for early pick up. Store might be closed

JILL S. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
3.0

On this day I applied a new VISA to my autopay storage account DUE TO A PREVIOUS CARD BEING STOLEN! Mysteriously, I was withdrawn from text alerts about my storage pmt, emails about storage payments, and the ONLY NOTICE I RECEIVED WAS AFTER ONE MONTH & 15 DAYS OUT AFTER A BALLOON PAYMENT WAS DUE (300$ PLUS) THIS IS REDICULOUS WHEN IVE NEVER BEEN LATE!!!!

LISA P. 
Rating:
1.0

Worst experience ever! I made a reservation to pick up at 10:00am from a location that was 6 miles from my house. I ended up picking up at 1:00pm at a location that was 25 miles from my house because of Uhaul's incompetence and not having any trucks available at the original pick up location. When I did pick up, an overwhelmed Kijuan (the ONLY employee at the Uhaul store) was very rude and showed no concern for my inconvenience. When I returned the truck after explaining that I put enough gas in to cover what was supposed to less than 25 miles round trip, all he said was "If you don't go put more gas in, then the computer is going to charge you $45" I will never use Uhaul again

Clinton S. 
Rating:
2.0

Be upfront on the cost of everything. Hopefully it was a misprint….truck turned in 3 hours early checked and by bill went from $137 to $155 for 4 miles over the estimated 100 miles. Then got a call saying I was being charged an extra 1/2 day for being late. They found truck but still really? The lady who took my order was fantastic today was an awful experience. I wouldn't have even given it 2 stars if lady who rented it wasn't so good.

JEFFREY M. 
Rating:
5.0

James was amazingly helpful

Jackie A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Very nice ladies up there. Very easy to work with & reasonably priced. Will definitely use again.

jessica C. 
Rating:
5.0

Completely painless.

ANTHONY H. 
Rating:
4.0

I had a very good experience dealing with the employees at this location. Very nice and professional.

Bevelyn J. 
Rating:
5.0

Kiwan (I think that was his name) was incredible. I came in the week before and I needed a specific harness for my vehicle that was a direct plug in. Unfortunately, that harness was not in the store but he stopped at absolutely nothing to help me find the harness. He called every single uhaul in the memphis vicinity as well as other parts stores. Unfortunately we were not able to locate the harness locally so I had to order it. The customer service I received was great and he took care of other customers as well while helping me. He is an incredible worker and deserves recognition.

CAROLINE K. 
Rating:
4.0

The Technician helped me with the tow hitch

Gary A. 
Rating:
5.0

This was my 1st time using U-Haul. The employees were very knowledgeable, friendly and helpful. Look forward to using this location again.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Stefanie C. 
Rating:
5.0

The whole Millington TN location staff was awesome 🤩 we had to stay a little longer due to us closing on our house and they helped us all the way and plus some . I got to give a huge shout out to the Manager Mrs.T she is a lifesaver and went beyond to help us from the beginning to the end without her I would of went crazy doing this ! Thank ya Millington U-Haul for all the love and help ! Most definitely the best experience we have had and will recommend ya with 5+ Stars 🌟

Crystal B. 
Rating:
5.0

None - no issues

Sean M. 
Rating:
5.0

nothing-went excellent

James R. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY K. 
Rating:
5.0

Everything was great. The location did an excellent job of getting me in and out. The only problem is one of the straps on the trailer needs to be replaced. It was on the car trailer I rented. The driver side strap at the front that goes over the towed vehicle's right front tire. It has a big tear in it.

Thomas L. 
Rating:
3.0

Make sure the maintenance is kept up on the trucks. My uhaul brakes were rubbing and about to go out

Danielle B. 
Rating:
5.0

Very helpful and friendly. Even when I had made mistake in which trailer I needed, they responded quickly and I was taken care of. Thanks for the great service; in our current environment, it really stands out!

Free M. 
Rating:
1.0

The unit was tiny and dark. It was weirdly shaped being under the stairs. There were bugs everywhere. It didn't feel cool like other climate control places I have used. The first guy when I checked in was rude and refused to honor the online price I was quoted. The 2 people working during check out were very friendly and nice.

Katie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA S. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN R. 
Rating:
3.0

Customer did not leave a comment.

JESSICA T. 
Rating:
5.0

Customer did not leave a comment.

Sabrina F. 
Rating:
5.0

Nothing

RANDY C. 
Rating:
5.0

Customer did not leave a comment.

Marcus H. 
Rating:
3.0

I went to Jonesboro office twice and called a number of times trying to just set up an appointment to have a hitch and cargo carrier installed. I never got to speak to the person they said I would need to talk to, while I was in their store; and no one ever answered my calls from home; except a person in Phoenix. She ordered my the hitch and cargo carrier to be installed in Millington TN on Aug25th, because I was fed up with Jonesboro UHAUL. Finally, Millington UHAUL called me and confirmed the hitch and finally come and I could come in for the install of the hitch and cargo carrier; only to find out that the cargo carrier never showed up at Millington and they let me drive 175 mile round trip for the install - even though the cargo carrier was not there. The people at the store were nice and friendly, but I still came home without a cargo carrier being installed. I will never use UHAUL again. Rick Henry

Rick H. 
Rating:
5.0

Keep up the great work!

Karen M. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Marla was excellent and very helpful.

Janice P. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN C. 
Rating:
2.0

I called and did extension on my uhaul rental somehow the young man didn't enter it in. They issued a warrant for my arrest repoed the uhaul full of my belongings they drove the truck careless. Alot of my things were broken. I beat the uhaul back to store and I paid well over 1600.00 to be told I could not take the truck to my unit on hwy 70 to unload my belongings. So I had to go to the store everyday until they closed at 7 and I have a ford escape well on the last day I was told I had to have everything off truck by 7 or it would go to dump next day. At 645 the young guy came out with manager on phone telling me that my time was up if I didn't get off her lot she would call the law

SONDRA T. 
Rating:
3.0

Customer did not leave a comment.

BARRY S. 
Rating:
5.0

Customer did not leave a comment.

Marlon J. 
Rating:
5.0

Customer did not leave a comment.

kimberly M. 
Rating:
5.0

August 7, 2021 The U-haul representatives were very kind and knowledgeable! Moreover, they offered to reserve a 10-foot box truck in my name at the last minute which ensured that my household items were timely picked up and delivered. Thank you U-haul for your excellent service! John, satisfied customer

John R. 
Rating:
5.0

Everything was great

Renee T. 
Rating:
5.0

Everything was great no need for improvement.

Michelle Lynn T. 
Rating:
5.0

The staff was super in checking in. Cara went extra mile and printed out directions for me because my phone died. I am new to the area. Only problem was when picking up the truck and car transit. The transit wasn't there. I made my reservation a month ago. I was promised that it would be there. Had to use the car dollies. I was charged for the car transit. This needs to be refunded.

JAN U.  |  First Impressions 
Rating:
1.0

I've been trying to rent a truck all week and no one even bothered calling to assist me!

Robyn O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
2.0

Well for starters, if someone gets called into work and misses their drop off time, you should only charge for extra hours not a full day. That is ridiculous and this is my last time ever renting from a uhaul again. The employees were very bland.. No personality, no welcoming vibes. Just get in and get out attitudes.

Charles S. 
Rating:
1.0

We had a terrible experience. Missed two days of work and such a headache!

Jonah K. 
Rating:
1.0

The app was not helpful. The 1800# does not send you to customer service. After 30 minutes of holding for the wrong department I was then transferred to customer service where there was a 50 minute wait. The truck was returned around 6:00 due to the app not being user friendly we finally figured it out at 8:30.

CHERYL M. 
Rating:
3.0

The man was attaching the car hauler to the truck and didn't secure it properly and it ended up damaging our car. He just handed us some paperwork and basically said it was our problem now. He was very nice and I'm sure it was an accident but it needs to be remedied

KATRINA L. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Bonita C. 
Rating:
5.0

Equipment was in great condition and easy to use. The staff at pick up were also very professional. The staff on duty during the drop off was outstanding and very caring, they made us feel like family. Thank you for the great support.

Angel T. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Sales rep was very helpful and had a really good work ethic. He definitely deserves a raise!!!

CASEY W. 
Rating:
1.0

Customer did not leave a comment.

Miasia D. 
Rating:
5.0

Ms. Marla was very knowledgeable, professional and friendly A++

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Becky T. 
Rating:
5.0

The trailer was ready and waiting on me the day I picked it up and when I dropped it off I didn't have to even get out of my truck. they handled everything. thank you!

Michael G. 
Rating:
3.0

I was quoted a price online and have an email with the price. When I got to the facility to sign the price given me was higher. I showed him my email with the quoted price and he acted like he could care less and was not willing to even explain why it was higher. He was not friendly at all.

Katie M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Kijuan was very professional, informative and helpful. He made this transaction very fast, simple and efficient! Awesome customer service!

DEJA W. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

CHESTER S. 
Rating:
5.0

I only said no to the second question because it WAS well maintained, it was clean on the inside, but the outside was dirty, and the windshield still covered in the ghost of bugs past.

Dylan T. 
Rating:
4.0

Customer did not leave a comment.

Latonia B. 
Rating:
5.0

Nothing! The service was GREAT.

Hosea W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Nothing. Perfect customer service

William B. 
Rating:
5.0

Customer did not leave a comment.

GARY K. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN P. 
Rating:
4.0

I have been using a Uhaul Storage facility for the past 12 years. The staff is always friendly and professional and I love the fact that I can store my belongings in an inside climate controlled room.

PENDA P.  |  First Impressions 
No reviews have been submitted for this location.

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