Customer Reviews for U-Haul Moving & Storage of Millbrook

2,769 reviews

5600 Atlantic Ave   Raleigh, NC 27615
(At the intersection of spring forest & Atlantic)

(919) 890-0163

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(919) 890-0163

5600 Atlantic Ave
Raleigh, NC 27615
(At the intersection of spring forest & Atlantic)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

LEIGH S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
4.0

This was my first time using the mobile app to pickup and return the equipment. The process took a little longer than anticipated due to my unfamiliarity and trying to find the scan code. Also the truck was not near the front, but parked away from the facility. It would have been easier if the truck was a little closer to the main building, so I did not have to walk back and forth to locate the truck and then get the key

Carlton R. 
Rating:
5.0

made the drop off very easy.

Philip B. 
Rating:
5.0

Easy pickup and return. Equipment was nice and in great condition. Had to step up to larger trailer at pick up based on my under estimation, but was not a problem.

Derrick W. 
Rating:
5.0

Great staff! Especially the gentleman who hooks up my trailer! Thank you!

Alexander D. 
Rating:
5.0

Customer did not leave a comment.

ashley W. 
Rating:
5.0

Customer did not leave a comment.

STUART W. 
Rating:
4.0

The lady at check-in was friendly and efficient.

Janet B. 
Rating:
2.0

While the associate was checking me out she stopped at least 4 times to help other people. The truck check engine light was on and the truck brakes didn't seem in good condition. It was a little nerve racking.

BRITTANI S. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

I am very pleased with the service

Maria B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH P. 
Rating:
5.0

Customer did not leave a comment.

Grant C. 
Rating:
3.0

Reserved hand truck was not available; back up camera on van did not work. Location was aware of this but did not inform me.

Janet P. 
Rating:
4.0

Customer did not leave a comment.

Tyler A. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Donny P. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Franklin G. 
Rating:
5.0

The people that helped me were quick and efficient

STANISLAS D. 
Rating:
5.0

Customer did not leave a comment.

Cyril H. 
Rating:
5.0

Customer did not leave a comment.

cora s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dail M. 
Rating:
5.0

Customer did not leave a comment.

Jerome L. 
Rating:
3.0

the truck i was issued had a flat tire which delayed my check in process by about 15 minutes

JOHN J. 
Rating:
5.0

Great customer service

Dennis O. 
Rating:
4.0

Customer did not leave a comment.

LESTINE C.  |  Overall Experience 
Rating:
5.0

Service at the facility was great! I couldn't ask for better. Whoever I spoke with on the phone informed me that the 10' truck has three seats. Not true. I had to upgrade to 15'. Overall it worked out better anyway but correct information needs to be disseminated.

Felicia P. 
Rating:
2.0

Reservation moved to this location which did not have any truck for rent. Waited for another customer to return a truck 3hrs pass my original reservation. Even paid for the customer Uber so the customer would bring the rental truck. Only was giving an additional 50 miles and $50 reservation coupon.

JOSHUA W. 
Rating:
4.0

Customer did not leave a comment.

Anthony N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R.  |  Overall Experience 
Rating:
3.0

I was over charged with no explanation

SYDNEY R. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE B.  |  First Impressions 
Rating:
2.0

Make sure the size truck that I reserved is available for use, actually provide me the moving materials I paid for (dollies, moving blankets), and don't act like working at UHaul is the literal last thing you'd rather be doing right now. Neither employee in the morning or afternoon were able to smile - they were downright miserable.

Jessica B. 
Rating:
4.0

Customer did not leave a comment.

Benjamin W. 
Rating:
1.0

Customer did not leave a comment.

simon B. 
Rating:
5.0

Customer did not leave a comment.

Carl D.  |  Overall Experience 
Rating:
5.0

No improvements needed. Great experience staff very helpful!

Angela T. 
Rating:
5.0

Customer did not leave a comment.

Jared P.  |  Overall Experience 
Rating:
1.0

Truck was very dirty and gas tank was empty. We accidentally left a piece of furniture in the truck and employees threw it away without even trying to contact us. Customer service was very poor.

Michael S. 
Rating:
5.0

Had issues with lights....staff were helpful and patient while i fixed them. Very good experience thanks Alasdair

ALASDAIR M. 
Rating:
5.0

Customer did not leave a comment.

MARCHETTA F. 
Rating:
1.0

The staff will never answer the phone. Constantly had issues with the gate, with only the general customer service line to help because no staff would be present. Had issues cancelling my storage because they would never get back to me, even when reaching out during business hours. Mistakes were also made while writing the contract. We were directed to the wrong storage, which luckily didn't cause major issues, considering nobody would have known it was our stuff. Horribly, horribly managed.

Kelian G.  |  Overall Experience 
Rating:
3.0

The truck engine light was on when I received the rental. Drove very rough. It's in desperate need of servo.

James A. 
Rating:
3.0

I would not recommend this location until you stop customers flouting the Raleigh mask mandate.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY M. 
Rating:
5.0

Customer did not leave a comment.

KENDALL M. 
Rating:
5.0

Staff was kind and quick!

GARRISON H. 
Rating:
3.0

Atlantic Avenue employees could have been a little more enthusiastic about their job. **I originally did an online rental with Security Self Storage in Knightdale NC. Online said PU Sunday 10-17 however they're not open on Sunday & their employee said nothing she could do!! SO… I had to scramble for another truck at last minute. VERY inconvenient. UHaul corporate helped & we worked it out. If Security isn't gonna be open then they don't need to be a dealer!!!

STACEY W. 
Rating:
5.0

Customer did not leave a comment.

HEIDI R. 
Rating:
1.0

Customer did not leave a comment.

Emmy B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

LISA T. 
Rating:
5.0

Customer did not leave a comment.

Nancy A. 
Rating:
4.0

Customer did not leave a comment.

FRANKN JR A. 
Rating:
1.0

Make sure there is people there that want to work , be present Not outside and not be on the phone while with a customer and also make sure its not no ants infestation in the trucks.!!!They was all over me and my wife and they was blowing out the air conditioning.!!!! Worst worst worst experience ever!!!!! Never again from this location

Kenya S. 
Rating:
5.0

Excellent experience!

India L. 
Rating:
3.0

When I called to get the trailer I told them what I needed it for. The trailer was too small. I wasted 150.00. Some of this money should have been refunded because your people made the error. I was told someone would go over the phone conversation and get back with me. Nobody did!!! Still waiting to hear back from someone!!!

Sherby A. 
Rating:
5.0

Customer Service not a priority. Rude.

JAMES G. 
Rating:
5.0

The 2 people that ran the store, were very polite, helpful and customer service oriented. The woman service agent spent extra time with me to correct a UHaul website reservation issue (not sure why this happened, but your website definitely has issues) -- and corrected the problem promptly. I will rent from this location again because of the excellent customer service in Raleigh.

Jon Y. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
4.0

I did not see s as my one .

Talat H. 
Rating:
5.0

Picking up the truck with Truck Share was somewhat of a hassle, because I didn't realize I would need to list an alternate contact while completing the pickup process on my phone. I didn't have any alternate contacts who were able to answer their phones right at that moment, so it is fortunate that I could simply go into the building to complete the pickup. However, if I were picking up the truck outside of business hours, I might have been stuck, simply because my viable contacts couldn't answer the phone. Taking care of the alternate contact issue before pickup day would be better.

Tobias H. 
Rating:
4.0

I rented a dolly and was never given to me

DILLIANA A. 
Rating:
4.0

The automated return did not work for me when I turned my truck in after hours and I was charged a $20 late fee even though I wasn't late. I tried to call other U- hauls to figure out how to do the odometer reading and no one answered.

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

Daryl T. 
Rating:
5.0

Good running van, thanks. The app is a bit tough to use, keep working on this. The "is your van clean enough for the next family" question is strange and in the fee when selecting NO is outrageous. In this day of Covid 19 and variants, you should be cleaning them all like crazy! I was robbed by U-Haul!

Steven M. 
Rating:
5.0

Great!

Kourtney S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MITCHELL S. 
Rating:
5.0

Buen trato.

Juan P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stanley M. 
Rating:
4.0

Customer did not leave a comment.

Nicole J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
3.0

Customer did not leave a comment.

KENNETH Q. 
Rating:
4.0

Check in was smooth and Anaya was very helpful.

YATEEKA S. 
Rating:
1.0

Had roaches crawling everywhere!! I was not happy at all and canceled the storage rental.

Ebonee M.  |  Online Move In 
Rating:
1.0

They have some new girl in there didn't know what she was doing had her working by herself the line was damn near out the door I waited at least 45 minutes before I even got talked to and I was just the next one in line

WILBUR G. 
Rating:
3.0

BEWARE! Watch out for additional charges after you drop off your rental and leave. After checking pending charges on my credit card the next day, there's a pending charge in addition to the charges that are on my emailed receipt from U-haul. No explanation can be found!

Edward U. 
Rating:
5.0

Customer did not leave a comment.

CHAKIRA F. 
Rating:
3.0

When I picked up the van the Oil Change Required light was on. Also the air conditioning did not work in the van. This was extremely unfortunate as I had 3 days of driving in a very hot van. When I pointed this out to the clerk she did not even apologize or offer a discount. This is very disappointing. Additionally the van I rented in August had the Low Washer fluid light on the whole time. I would expect these things to be addressed before sending a van back out on the road.

Jennifer M. 
Rating:
1.0

Anaya Hall was extremely rude the minute I walked in until the time I left. The entire U-haul experience was horrible for me and I'm not sure if I want to return. I have used u-haul several times and have never been treated like this before.

MONTIAH T. 
Rating:
1.0

First trailer was not hook up properly and 5 miles down the road the trailer came off of my suv. Thank the lord I was only going 5 mph when this happened and thank the lord it happen in a Parking lot. Two men had to help me put the 5 x 8 trailer back on. Once I loaded up the furniture I had bought, I made my way back to the U haul store and exchange the trailer for another trailer. Uhaul associate stated I should be fine with the one I had and he didn't know how it came off. I eventually got him to let me switch it out for another 5 x 8 trailer which I then had no issues with. The first trailer I had needs to be trashed because people's safety are at risk. This uhaul location was busy and not enough help. I did not feel like my safety was a priority and being a female that is important to me when I rent something I need to tow. I have towed plenty of things before and have never questioned my safety. This place gave me major anxiety and I do not appreciate the employees brushing it off like I was fine and nothing was wrong with the first trailer. If a customer says they want another piece of equipment because they do not feel safe, you trade it out instead of trying to convince me that I will be fine for a two hour drive down the road. It is still a mystery on how the trailer came off the car…

Anna Z. 
Rating:
1.0

I'll never rent from Uhaul again. This is the second time I've RESERVED a truck at this location and got there to find that my reservation was moved across town because this location didn't have the truck that I RESERVED. This time I complained and somehow within 15 minutes, the truck magically appeared! And the employees at this location are just rude!

KAREN W. 
Rating:
3.0

Had questions when bringing back truck, Employee stated he just cleans truck and someone else would call??? I'm assuming God! I guess Andrew Oberhofer 9843024356 if you have the “Balls”

ANDREW O. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
2.0

I was overcharged for mileage. Something shady going on here. I drove 37 miles total and had the truck 4 hours. I was charged for over 90. Waiting for a manager to call me back. Very frustrated!!

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

YANIEC W. 
Rating:
4.0

Customer did not leave a comment.

Jessie J.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

LEIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

AMANDA P. 
Rating:
4.0

When I picked up the vehicle the inside was very clean. The staff at this location were fantastic! The only issue-The windshield/mirrors were dirty and there was no windshield wiper fluid in the van that I rented (none at all). However the two men on duty took care of this issue as soon as I brought it to their attention. They did a great job fixing the issue! The cargo van was very easy to drive and was the perfect size for what we needed. I would definitely rent from UHaul and from this location again!

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Brent P. 
Rating:
3.0

.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

ADAVINE O. 
Rating:
2.0

The young man who checked me in was extremely rude. I was given a truck with less than a quarter of a tank of gas.

PATRICIA C. 
Rating:
5.0

Great Associates

William M. 
Rating:
4.0

Customer did not leave a comment.

Michelle Y. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
1.0

At pick up the staff was very unfriendly. Drop of was horrendous. I waited about 30 min to be acknowledged. The two gentleman were rude and unprofessional. They spoke as if UHAUL was a different entity and they were not a representative of UHAUL. I brought to the attention of both gentlemen working on 9/17/21 @ 6:30pm that there was an error in my charges. I did not use all of the mileage that I originally estimated. They refused to adjust my bill. They also charged me for gas even though I returned the truck with the same amount of gas I receive it with. I had pictures of both the gas and mileage at pick up and drop off but no one cared. I was just told that there was nothing that could be done, "UHAUL will get you" is what I was told and I could come back or call the next day to speak to the manager. Overall absolute terrible customer interaction and customer service.

Nicole S. 
Rating:
4.0

When I rented the truck I think I got like 4 emails. I dropped the equipment off early. Caught guy outside doing another truck no signs what I needed to do. He explained just leave keys in truck and leave. Which is great, but nothing that said (email) we have closed the invoice thank you for using Uhaul ? Like some kind of closure? Still not sure? I'm assuming all is fine? Everyone is so busy a sign would have be nice to read, just a suggestion.. overall everything was great, thank you

Deborah F. 
Rating:
4.0

Your apps totally suck

JEFFERY S. 
Rating:
3.0

staff was overworked and therefore too busy to be helpful. Storage facility was adequate.

John D.  |  Overall Experience 
Rating:
4.0

Overall good experience. Facility entry was not explained well but is an easy process.

Alfred G.  |  First Impressions 
Rating:
1.0

Employees did not give any information about how to return the equipment. The website did not work as it was supposed to. When I called the 800 number for help, there was a 64 minute queue. When the machine called me back to connect me to an agent, it hung up on me. I am very unhappy about the whole experience.

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Joseph P.  |  First Impressions 
Rating:
4.0

Front office staff was not the best, but the storage facility was very well maintained. The man working the storage units was very kind and helpful. He was always attentive and keeping things clean and tidy. I wish he worked the front office.

Kelley D.  |  Overall Experience 
Rating:
5.0

Love the remote check in Process

Wesley D. 
Rating:
4.0

Customer did not leave a comment.

Jayden B. 
Rating:
5.0

Customer did not leave a comment.

TROY S. 
Rating:
1.0

Very disrespectful agent at the check costumes services is zero I needed help but refuse to give me help very very rude agent he need to be replaced asap thanks

SIDY M. 
Rating:
5.0

Customer did not leave a comment.

Devante B. 
Rating:
4.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

It's nothing you can do better customer service was excellent fishing living was in order and I had a pleasant visit thank you and I will request my friends and we're constantly do business with you

BENJAMIN C. 
Rating:
4.0

The facility is above average in maintenance and cleanliness. Storage staff were friendly and helpful. Front desk staff were not as helpful - but once we figured out to ask the right questions to get checked in, this was an easy move. Wish front desk staff were more helpful; especially since this was our first time at any storage and we weren't clear on how to get checked in and assigned a unit. Front counter should make sure customers know the basics and not just assume everyone has done this before and often.

Kelley D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Catherine S.  |  First Impressions 
Rating:
4.0

The man on duty was way over worked. He sure could have used some help. There were 6 customers in front of me when I came in. When I left 40 minutes later, there must have been a dozen.

John D.  |  First Impressions 
Rating:
2.0

Supposed to be climate controlled, but it was nearly 90 degrees

Jasmine G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

amy c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARISA P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terence Y.  |  Online Move In 
Rating:
5.0

The manager was very knowledgeable, helpful and prompt, well done!!

TAWANNA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HUNTER B.  |  First Impressions 
Rating:
5.0

Very helpful & kind. Knowledgeable!

sherry r.  |  First Impressions 
Rating:
5.0

Very pleased.

Denise S.  |  First Impressions 
Rating:
5.0

Excellent service, professional staff, and extremely clean! Thanks!

Alvin G.  |  First Impressions 
Rating:
4.0

The customer service agent should be able to work the customer to the storage area , so that one does not have to spend too much time looking for your unit.

Angela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan S.  |  First Impressions 
Rating:
1.0

Terrible service.

Jeremiah W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carstella M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dorothy b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charma B.  |  First Impressions 
Rating:
3.0

The first trip to the on-site at Atlantic took about two hours of waiting as the young lady didn't know how to complete my requests. Very frustrating so I left and took care of it online. She was pleasant but very distracted with everything else going on and not handling the person in front of her. Other people walked out, too. She tried but just didn't help much.

Elizabeth P.  |  Online Move In 
Rating:
5.0

The customer service was pleasant and warm. The employees were knowledgeable regarding the services that I was looking for and was able to provide me with a unit they fit my needs.

Alesia H.  |  First Impressions 
No reviews have been submitted for this location.

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