Customer Reviews for U-Haul Moving & Storage of Millard Stonybrook

1,449 comentarios

5808 S 144th St   Omaha, NE 68137
(across the street from HY-VEE)

(402) 596-9771

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(402) 596-9771

5808 S 144th St
Omaha, NE 68137
(across the street from HY-VEE)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE A. 
Clasificación:
5.0

Every was very professional and helpful. It took less than 10 minutes from the time I arrived until the trailer was attached to my pickup and I was on my way.

DAVID P. 
Clasificación:
5.0

They two guys that helped us were so awesome. With out hesitation they worked together to have the truck ready before we even walked out the store. Very friendly and very professional.

CHAYLA M. 
Clasificación:
3.0

I was registered with 3 different units when I actually only had 2. This was the result of a double trailer not being available so I took a single. When I picked up the second box, the Assigned box was fine so it was swapped, but not correctly. After I dropped off the empty boxes, I was booked for a third box a month later. It's fixed now, but it required multiple calls and explanations to get the issue resolved.

Keith A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradford W. 
Clasificación:
5.0

Good service. No complaints.

CHRISTOPHER W. 
Clasificación:
5.0

Use non freezing windshield wiper fluid in the winter. Other than that A+

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

IGNACIO H. 
Clasificación:
5.0

Very nice facility!

BRENDA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT B. 
Clasificación:
5.0

The 2 people working the day I picked up the trailer are 5 stars. Never ran into 2 enjoying themselves more than these 2. Keep those 2 happy.

James E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karla Z. 
Clasificación:
4.0

jeff was understanding gave me a slight discount much appreciated. thanks you

jeff R. 
Clasificación:
5.0

Great service as always at stonybrook!

COREY C. 
Clasificación:
5.0

Quick and easy

JEROMEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC G. 
Clasificación:
5.0

Everyone was very helpful, explained everything, truck was exactly what we wanted and very clean.

GERALD K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Meghan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Che G. 
Clasificación:
1.0

We were told that we needed to return in evening by original sales Rep. I was told by employee today that “it didn't matter what we were told it was in the contract” and we rented at 11 am so we needed to pay $15 fee for being back late. I said but that's not what we were told. He said doesn't matter what you were told. I said well then maybe you should not tell people that. He was incredibly rude and abrasive. This is NOT the way an employee should ever treat a customer!!! I will never rent from Uhaul again!! Complete Jerk! Apparently hates his job!! WOW!! Employees name was Zack. Horrible experience!!!

TRICIA D. 
Clasificación:
5.0

Staff were helpful.

Sharon F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey C. 
Clasificación:
5.0

I was very relieved that they could check us in as I did not want to go through the mobile process again.

Kim T. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLEEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis S. 
Clasificación:
3.0

El cliente no dejó un comentario.

BEVERLEE D. 
Clasificación:
5.0

very professional and organized. New trucks as well !

GLORIA JEAN C. 
Clasificación:
5.0

Great team! Knowledgeable and professional. Highly recommend.

BRIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC C. 
Clasificación:
5.0

Nope, just what I needed. Thanks

Adrian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda E. 
Clasificación:
5.0

Easy, effortless experience that exceeded all expectations!!! Highly recommend the Millard U-Haul location!!!

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD M. 
Clasificación:
5.0

5 Stars! Excellent crew and service!

morgan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
5.0

Always a good place to get a trailer

GERALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly C.  |  Online Move In 
Clasificación:
5.0

Team was great to work with. Fast and precise

Douglas L. 
Clasificación:
5.0

Great experience overall. Truck was well maintained and clean and engine appeared well maintained V-10 Ford. Staff was courteous and friendly.

Gary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cerina C. 
Clasificación:
4.0

The truck smelled of heavy smoke, so much so that the interior windshield had a layer of film.

RONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay D.  |  Overall Experience 
Clasificación:
5.0

No comments. Everything was fine

Sarah J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharri R. 
Clasificación:
2.0

Employees we encountered at pick up were excellent, but we asked for a 15 footer and were told they didn't have any. We were then promised a 20 footer and told U-haul that was OK but we definitely DIDN'T want a 26 footer because it would be way too big and cumbersome. When we arrived to pick up the truck they said sorry... all we have 26 footers when we could see at least 4 or 5 20 footers in their lot.

Timothy O. 
Clasificación:
4.0

After renting a trailer I received an email please check your vehicle for proper maintenance but in reality U-Haul needs to do the same tire pressure on all four wheels we're different up to 25 lb less then recommended

Walter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD P H. 
Clasificación:
1.0

We were told that if we used less than 100 miles we would be charged at a rate .79 cents a mile and if we used more than 100 miles it would be at a rate of .20 per mile, we used 200 miles. We were charged for 200 miles at .79 cents per mile. I have called Uhaul 3 different times waited over 20 minutes each time and attempted to chat Uhaul waiting over 15 minutes per time without reaching anyone. When I called the location directly I was told I needed to continue to call the 800 number and wait.

Ashley R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA D. 
Clasificación:
5.0

This was the most pleasant experience I have ever had renting a truck!

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josh A. 
Clasificación:
5.0

Check in and return was quick and easy. Equipment was in very good shape. Employee's were very knowledgeable and courteous!

Jonathan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASL W. 
Clasificación:
3.0

We appreciated the quick response on our return, since we had to hurry to the car rental place before they closed. Thanks for speedy unhindered service.

RALPH D. 
Clasificación:
5.0

Friendly and professional staff

Itex Kathy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
5.0

Maybe an outside sitting area for people that have to wait for a ride.

Peggy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY K. 
Clasificación:
5.0

Every employee I encountered was extremely pleasant and helpful.

SAMUEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE C. 
Clasificación:
5.0

Associate was very nice and very knowledgeable. She explained things very throughly. She did a great job.

JOSE G. 
Clasificación:
5.0

Michael Walsh was super helpful and friendly. Went above and beyond and I definitely want to give him a major shoutout for his customer service.

Audrey B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean L. 
Clasificación:
5.0

Everything was great.

Mondell R. 
Clasificación:
1.0

I am very unsatisfied with this location as renting a U-Haul. First off I was charged for using a dolly which I never did even use I never even ask for one second of all it had a half a tank a gas I put in $60 worth check it back nearly full was never reimbursed for that they said I went more miles than I actually did. It just pisses me off that once they get your credit card number they can just do anything they want add on stuff that is not even legit charge you for more mileage than what you actually used. I will definitely never do business with them again and I would not recommend them to anyone I am very unsatisfied

TAMMY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD P. 
Clasificación:
5.0

Just keep doing what you are doing. Excellent service.

MIGUEL P. 
Clasificación:
5.0

The workers do everything they can to help the customers.

DONRAY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

I've used this location several times and this was the best experience overall. The employees were beyond friendly and checkout was the fastest it's ever been . Moving is stressful and this rental experience made it better!!

Donnelle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD P H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evans K. 
Clasificación:
5.0

The customer service at this location is excellent! We have recently rented a truck and just finished up with 2 storage units. The staff was always helpful, very friendly, and patient with my questions. The storage units were immaculate and well lit, the drive in area is a great option during rainy/cold weather. I will always be a U-Haul customer!

Phil C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiere W.  |  Overall Experience 
Clasificación:
5.0

Zach provide quick service and explained when I had to return the vehicle. The one issue I had with the vehicle was that the front console power holes were inoperative which meant they failed to charge my cell phone when I really needed the charge.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Feifei S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS ALLEN D. 
Clasificación:
5.0

The staff were wonderful and very accommodating!

Michael S. 
Clasificación:
5.0

Nothing, our experience was great

Rodger J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
1.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
5.0

I had reserved with another company, showed up at the other storage location, during business hours, and couldn't get in. It was 3 pm, the office door was locked with a sign that said retuning at 9:30. Made several calls, went to voice mail every time. I was making a long distance move, drive most if the night and the very last thing I needed was the other storage company to be a no show during their own business hours. The moving crew showed up at 4 (found via uhaul, btw) and I called Uhaul. Got a live person, made the reservation, and high tailed it over to Uhaul. Got the unit and everything unloaded in less than 2 hours. Bonus points, was also able to change the drop off location of the truck at no additional charge. On move-in and drop off, great service all round!

Jeanne V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNY M.  |  Overall Experience 
Clasificación:
5.0

The representative was fast, knowledgeable and a great attitude.

MARLON S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LI C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonas D.  |  First Impressions 
Clasificación:
5.0

Jeff and Mark did an excellent job of making the move in process efficient and convenient. 5 stars!

jared s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHELLE S.  |  First Impressions 
Clasificación:
5.0

The young lady who helped me at the Millard Stonybrook location was wonderful. She was extremely patient with all my questions, showed me our unit, and explained everything in great detail. She was helpful, patient, and kind. On a related note, the facility is clean and well cared for.

Phil C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie A.  |  First Impressions 
Clasificación:
5.0

Very helpful staff, great layout options for storage, convenient, very reasonably priced. Love the ability to unload inside

Tamara L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNY M.  |  First Impressions 
Clasificación:
4.0

Can’t really rate much yet, have not moved anything in yet

Beth H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James M.  |  First Impressions 
Clasificación:
4.0

My unit was not ready for move in. I had to go to the front desk to get lock and card.

Shannon H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIE R.  |  First Impressions 
Clasificación:
5.0

It was easy to get started and was in and out in less than 10 minutes getting my storage unit. The staff showed me how to access everything and pleased with how clean, easy and convenient everything was.

austin b.  |  First Impressions 
Clasificación:
5.0

Very clean units. Staff very friendly and accommodating.

Jon M.  |  First Impressions 
Clasificación:
4.0

The young lady (Danielle) who checked me in was very pleasant and professional.

Kelvin B.  |  First Impressions 
Clasificación:
5.0

Really great facility and super friendly staff.

Travis F.  |  First Impressions 
Clasificación:
5.0

They are new to this business, and still learning. But they were pleasant, helpful, professional and quickly worked through any issues.

Allen G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    Enganches para remolque

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