Customer Reviews for U-Haul Moving & Storage of Midway

2,628 reviews

4705 W 47th St   Chicago, IL 60632
(E Of Cicero Av)

(773) 767-1797

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(773) 767-1797

4705 W 47th St
Chicago, IL 60632
(E Of Cicero Av)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

No improvements needed! Keep up the good quality equipment and excellent customer service .

Michael b 
Rating:
5.0

Customer did not leave a comment.

ROBERTA R 
Rating:
5.0

Customer did not leave a comment.

Jessie M 
Rating:
5.0

Customer did not leave a comment.

Arlette V 
Rating:
5.0

Customer did not leave a comment.

judy o  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rita D 
Rating:
5.0

Customer did not leave a comment.

Jorge F 
Rating:
5.0

Customer did not leave a comment.

Leonie S 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

In,out,smooth & quick process & I appreciate that the representatives were very professional & knowledgeable thank you!

fantasia m 
Rating:
5.0

Customer did not leave a comment.

Irene T 
Rating:
5.0

Customer did not leave a comment.

Steven K 
Rating:
4.0

Interior was clean. Windshield and front of vehicle covered with bug debris. Windshield was washed but bug remains made it hard to see through sun capture of bug debris. Rr door seal worn out and air noise so loud could not maintain conversation in cab.

Uldis A 
Rating:
5.0

Customer did not leave a comment.

Nelson R 
Rating:
5.0

Customer did not leave a comment.

Wojciech S 
Rating:
5.0

Customer did not leave a comment.

Kimberly G 
Rating:
5.0

Customer did not leave a comment.

Dmaris G 
Rating:
5.0

Best customer service ever🫶🏼

Elieser T 
Rating:
5.0

This location is one of the best I have ever used. The young lady was nice and professional and I was in and out quickly. Good location!

Michael H 
Rating:
5.0

Always be nice to people,

linda l 
Rating:
5.0

There was something wrong with the latch on the door. It seemed to work OK the first time, but it was difficult. After that, it would not latch. I spent about an hour trying to work on it. Great news, though I was able to go back to the store and they switched me out quickly to one that worked perfectly and I think it was just a maintenance issue that something had gone wrong with that one somewhere along the way. staff at this location is excellent.

Joel M 
Rating:
5.0

N/A; I did an after-hours drop off, and there was plenty of space to park the truck and the drop-off process was clear and easy

Jessica O 
Rating:
5.0

Customer did not leave a comment.

Sara R  |  Overall Experience 
Rating:
1.0

Location did not list my U-Haul as a mobile pick up. So when I got to the store at 6am, the keys were not in the lock box. I then called customer service and got redirected to 5 different people. The fifth customer service agent finally told me the store didn’t list my truck as a mobile pick up.

Jacob K 
Rating:
4.0

Customer did not leave a comment.

judy o  |  First Impressions 
Rating:
2.0

I rented the storage place for some years, at first it was convenient but all of a sudden the pricing started to go up. Well I was informed that U haul storage raises the price 3 times out the yr. I experienced when picked up some Christmas decorations there were roaches in my belongings. Now that I have closed my account I have to be cautious about the roaches in my belongings. The staff is very friendly and helpful.

martha v  |  Overall Experience 
Rating:
5.0

Customer service was immaculate. She was very knowledgeable and helpful. Superb!

Marco p 
Rating:
5.0

Bianca was amazing ;]

Andres G 
Rating:
5.0

Customer did not leave a comment.

Antonio L 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
5.0

Customer did not leave a comment.

Jose N 
Rating:
4.0

Customer did not leave a comment.

ANDREA P  |  Overall Experience 
Rating:
5.0

The staff was helpful and friendly. Thanks!

Daniel P 
Rating:
5.0

Customer did not leave a comment.

luis j 
Rating:
3.0

Be more clear about the additional mileage price

Antonio P 
Rating:
5.0

Customer did not leave a comment.

RYAN S 
Rating:
5.0

Customer did not leave a comment.

BREHIA W 
Rating:
5.0

Customer did not leave a comment.

celia r 
Rating:
5.0

Good customer service

Erika L 
Rating:
5.0

Excellent customer service. Very nice and friendly.

Michael H 
Rating:
5.0

Customer did not leave a comment.

Juan R 
Rating:
5.0

Customer did not leave a comment.

Lory P 
Rating:
5.0

I could not expect a better outcome using your service, very professional, speedy and easy to use. I appreciate all the help that was given and I’m ready to use again when needed. Thanks fellas you’re the best.

Rafael M 
Rating:
4.0

None

keneeth r 
Rating:
5.0

Everyone was very helpful, friendly and courteous.

Walter D 
Rating:
1.0

Mary and her friend very rude

JERMEY M 
Rating:
5.0

Price is a big factor

Antonio L 
Rating:
5.0

Best persons if you don’t have reservation they will help you any way aaaa++++

Eliezer L 
Rating:
5.0

Customer did not leave a comment.

Margaret S 
Rating:
5.0

Customer did not leave a comment.

Joaquin G  |  Overall Experience 
Rating:
5.0

Thank you for all you do

BREHIA W 
Rating:
4.0

Customer did not leave a comment.

Pedro T 
Rating:
5.0

Customer did not leave a comment.

Jose D 
Rating:
5.0

Customer did not leave a comment.

yesika m 
Rating:
5.0

Customer did not leave a comment.

Carlos V 
Rating:
5.0

Customer did not leave a comment.

Doreen G 
Rating:
5.0

Customer did not leave a comment.

Adrian s 
Rating:
5.0

Customer did not leave a comment.

Leonardo B 
Rating:
5.0

Do

Juan V 
Rating:
5.0

Customer did not leave a comment.

Isidro L 
Rating:
5.0

Customer did not leave a comment.

RYAN S 
Rating:
5.0

Customer did not leave a comment.

noelle o 
Rating:
5.0

Nace

jose a 
Rating:
5.0

Excellence all around. Truck was clean and ready to go. Uhaul rocks!

Ward D 
Rating:
5.0

Thank you guys

Alfredo C 
Rating:
2.0

Uhaul gives no help in loading a car on to the dolly. They did help hook up the dolly. It took us 1.5 hours to hook up our car in the cold. No one gave us any advice or told us to bring de-icer for the straps. it was a NIGHTMARE. We also had to go to a different place to get the truck from where we reserved it. That apparently is usually the case. And then the dolly was at a different location. So we had to go to one to pick up the truck. Then take the truck to another location to get the dolly. Then we had to go back to get our car from the first place. So it took us HOURS to get out of town just because of all of this. And if you return the truck early, you get nothing. There aren't really many places to rent trucks from so that is probably why they are not caring a whole lot about the customer. Kind of like when you get to the airport, you are stuck with the junky food and you pay too much for it. But it is cheaper than full movers, so that's the only reason why I would suggest someone use it. And the 26' truck got 7!!! miles to the gallon. It was crazy how much we spent on gas. Just nuts. So overall was it cheaper than movers? not much.

Stephanie T 
Rating:
5.0

Customer did not leave a comment.

NERIJUS Z 
Rating:
5.0

Customer did not leave a comment.

Jose N 
Rating:
4.0

The only detail is that in the place closest to my destination he didn't want to receive the trail and I had to take it further

Juan T 
Rating:
5.0

Customer did not leave a comment.

Florence P 
Rating:
5.0

Rented truck on Christmas Eve. The young lady that took care of me was professional, kind and friendly. She deserved a big raise in salary and she would make a great manager

Sylvia B 
Rating:
5.0

Customer did not leave a comment.

Jose N 
Rating:
5.0

Customer did not leave a comment.

Juan M 
Rating:
5.0

Customer did not leave a comment.

Alicia W 
Rating:
5.0

Customer did not leave a comment.

Jose N 
Rating:
5.0

Customer did not leave a comment.

Ivelice B 
Rating:
5.0

Customer did not leave a comment.

Valerie H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sostenes H 
Rating:
5.0

Customer did not leave a comment.

Gregory G 
Rating:
5.0

I LIKE THE FACT THAT YOUR TEAM HELP ME CONNECT THE TRAILER AND DISCONECT AS WELL VERY FRIENDLY STAFF

Abigail R 
Rating:
5.0

Customer did not leave a comment.

Daniel R 
Rating:
5.0

Everything was as expected very nice staff if I need to rent a truck I will go to the location again

omar o 
Rating:
5.0

Customer did not leave a comment.

Jim A 
Rating:
3.0

Customer did not leave a comment.

Simone B 
Rating:
3.0

I don't like the fact that when you are emptying out your unit to close it out you're not able to use their dumpster to throw your garbage out. You have to find other ways to get rid of your garbage.

Lillie C  |  Overall Experience 
Rating:
5.0

Extremely easy process, in and out with zero complication.

Patrice W 
Rating:
3.0

I was told I would get 45 dollar credit if I filled the gas up to a quarter tank. I filled up to a quarter tank and did not get a credit.

Joel M 
Rating:
5.0

Satisfied!!

JAVIER C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose A 
Rating:
4.0

Excellent service.

gayana P 
Rating:
5.0

Not a thing.

debby k 
Rating:
5.0

Customer did not leave a comment.

gustavo c 
Rating:
3.0

Customer did not leave a comment.

Leticia V 
Rating:
3.0

Customer did not leave a comment.

Racheal H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jesus R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA C 
Rating:
4.0

Location(s) fabulous. I also like to recognize corporate reservation team for user friendly help. I'm grateful.

Gyana P 
Rating:
4.0

Retire the truck I had due to no grab handle to assist me with getting in the truck. Manual windows made it difficult to let them down when driving.

JoAnn H 
Rating:
5.0

Customer did not leave a comment.

Nicole C 
Rating:
5.0

The trailer was not installed properly for the team. Trailer fell off my truck but I was able to manage to avoid any accidents. Recommend to have the new clamp on trailers. Twist lock are old and unsafe

roberto g 
Rating:
5.0

I hated to leave, but the fees were getting too high for my budget due to this presidency & crazy inflation... The facility was very convenient & accessible I will continue to do my renting of trucks, as needed

walter O  |  Overall Experience 
Rating:
5.0

Montana is so good at the installation of the hitches! He was professional and efficient! There was another car in front of me and he got both hitches installed within 3 hours! The customer service lady Nancy at this location was amazing too! She got me a chair to sit while I waited. There was free wifi and I got some work done. It was cool because they have CCTV and you can watch the installation process in the office if you’re curious. They have so many hitch receivers on the shelf for all kinds of vehicles! Get your hitch installed here! It’s worth the drive to work with Montana and Nancy!

HaoQi L 
Rating:
4.0

The man that helped me was very professional and helpful

ed l 
Rating:
5.0

Customer did not leave a comment.

Jovanny T 
Rating:
1.0

Figure it out for yourself

Jerome L 
Rating:
5.0

Customer did not leave a comment.

Juan F 
Rating:
1.0

Provide a clean vehicle. Don't charge the customer for fuel when they bring the vehicle back with the same amount of gas as when they left. Now I have to wait 5-7 business days for a refund.

Lloyd A 
Rating:
5.0

Customer did not leave a comment.

hector l 
Rating:
5.0

Customer did not leave a comment.

Jose O 
Rating:
5.0

Customer did not leave a comment.

LaTonya H 
Rating:
5.0

Excellent service

antonio r 
Rating:
5.0

That team at this location very friendly and helpful....

EMMA F 
Rating:
5.0

Customer did not leave a comment.

gladys o  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lemuel p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary R  |  Overall Experience 
Rating:
5.0

Friendly, and knowledgeable customer service. Clean facility, vehicles are well maintained. Great business.

David R  |  First Impressions 
Rating:
5.0

The two young ladies I interacted with and received assistance from were both great!

Emilio D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PETER V  |  Overall Experience 
Rating:
5.0

Servicio muy Bueno gracias

cecilio b  |  Overall Experience 
Rating:
1.0

You have a lazy rude worker at the front desk. I left my stuff here about two weeks. I will not return to this location that's a guarantee!

Vanessa F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISIDRO V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vincent m  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ARLENA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tyra B  |  Overall Experience 
Rating:
1.0

I was told that once I purchased a storage after I create my security code I would be able to move my items in when ever I wanted to but that was a lie

Sharvon M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Baraa K  |  Overall Experience 
Rating:
4.0

Very thing was great with the exception of the cost.

DAVID F  |  First Impressions 
Rating:
5.0

The woman working there was very helpful with all my questions and good service

Victor S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roxana M  |  Overall Experience 
Rating:
1.0

The manger was very rude. I drove to my storage and they locked me out and my due date wasn’t until next month. I dislike when companies or whom ever don’t give excellent customer service. I will never use this storage facility again!

Tamia C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tyrna a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyra B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary K  |  First Impressions 
Rating:
3.0

Very expensive

TAMARA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles r  |  Overall Experience 
Rating:
5.0

Great customer service at this location!

ROSA E  |  First Impressions 
Rating:
4.0

Very satisfactory & quiet, safe, & friendly

walter o  |  Overall Experience 
Rating:
5.0

I had a storage unit there for three years, and No complaints

WILLNETTE B  |  Overall Experience 
Rating:
1.0

Maria menendez she is the rude person unprofessional person i have ever met or spoke bout doing busines uhaul lost me as a costumer because of her.... will never go back on doing business because she takes everything as a joke if you guys record the calls listen as how she laugh at me for asking question... i rarely do surveys and today i am taking time to let you guys know bout my bad experience.........

Corina O  |  Overall Experience 
Rating:
5.0

Excellent service, quality and excellent staff. Love it! Reasonable prices.

Maria d  |  Overall Experience 
Rating:
1.0

Horrible!!! The storage space was dirty! And they gave me a key (card) that didn’t work kept saying access denied. Then the worker gave me a code and Thst didn’t work either. She told me it’s ok

Nicole M  |  First Impressions 
Rating:
3.0

Fine place

Steve M  |  Overall Experience 
Rating:
5.0

Great customer service

DIANNE L  |  Overall Experience 
Rating:
4.0

Mgmt. & staff were excellent. The electronic cards don't work, though. The door latch wouldn't fit the lock, but it was fixed immediately, & it works fine. Staff very helpful & very smooth & easy move

walter o  |  First Impressions 
Rating:
5.0

My experience with u-haul was excellent and I appreciate the help from the staff.

Kenneth W  |  Overall Experience 
Rating:
2.0

Im never using uhaul again, waaaaaay too many discrepancies from paying extra for overnight, only to have it not work when i needed it, and side door not available when i need it...0%customer service

john h  |  Overall Experience 
Rating:
3.0

Nothing

Precious B  |  Overall Experience 
Rating:
5.0

1: Was making a payment had a man reach down and swipe his hand on my pants roach crawling up my pant leg. 2 Woman eating next to my unit looked like she was living there had door open to her unit.

ESTELLA B  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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