Comentarios del cliente para U-Haul Moving & Storage of Midway

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Midway

Grado total:

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Antony W.
Grado:

The General manger there is very rude, the guy got mad because we asked a simple question. Unprofessional!!!!

Savannah Z.
Grado:

El cliente no dejó un comentario.

alma B.
Grado:

Client service was great

Maria del Rocio S. | Overall Experience |
Grado:

Excellent service, quality and excellent staff. Love it! Reasonable prices.

Oscar F.
Grado:

We had a great experience especially under the horrible situation we are in. I do hope that UHAUL takes care of their employees. Although we were happy you all were open I do think that shorter hours or cutting days during this epidemic should be considered. Your front line employees smiled and greeted customers. I do hope you consider your employees health and safety as well as their families.

James S.
Grado:

El cliente no dejó un comentario.

Ying C.
Grado:

Very professional, patient, and helpful! Everything was set up efficiently and smoothly, thank you!

Concepcion M.
Grado:

El cliente no dejó un comentario.

Marc T.
Grado:

El cliente no dejó un comentario.

Erick O.
Grado:

Great customer service. Employees very knowledgeable about your business. Thank you.

Thomas K.
Grado:

El cliente no dejó un comentario.

Aracely C.
Grado:

Clean snow from bed of pick up

Joseph A.
Grado:

El cliente no dejó un comentario.

paul A.
Grado:

Awesome

Mark S.
Grado:

This is my 3rd time using this location @ 4705 W. 47th st. I was able to make the rental online and pick it up when needed just a few hours later. The clerks were very helpful, friendly & professional. Truck drove great and was in good condition. Overall experience was pleasant and hassle free. Will definitely use again when needed.

anthony C.
Grado:

El cliente no dejó un comentario.

Jonathan A.
Grado:

Good service

Nicole M. | First Impressions |
Grado:

Horrible!!! The storage space was dirty! And they gave me a key (card) that didn’t work kept saying access denied. Then the worker gave me a code and Thst didn’t work either. She told me it’s ok

Terrance F.
Grado:

El cliente no dejó un comentario.

Jose M.
Grado:

El cliente no dejó un comentario.

Edgar J.
Grado:

El cliente no dejó un comentario.

Martha B.
Grado:

I had a great experience using this U-Haul location, I booked online, next day went to pick up and in about 5 minutes I was on my way. Very friendly and professional staff. I would definitely use this location again, drop off was also quick and easy.

Joseph A.
Grado:

El cliente no dejó un comentario.

Evangela M.
Grado:

El cliente no dejó un comentario.

Rodrigo D.
Grado:

El cliente no dejó un comentario.

Juan M.
Grado:

The website couldn’t locate me on site. Tried multiple times to Self check in the return of the vehicle to avoid the extra $20 dollar charge but kept getting same alert. “We’re unable to determine your location.” So I was charged the extra $20.00

Armando M.
Grado:

El cliente no dejó un comentario.

Joseph A.
Grado:

El cliente no dejó un comentario.

Vernon M.
Grado:

El cliente no dejó un comentario.

binah M.
Grado:

Have clearer instructions for picking up mobile reservations and have more representatives on hand to assist customers. Your website needs updating.

Cedomir S.
Grado:

El cliente no dejó un comentario.

Brian B.
Grado:

Perfect

Steve M. | Overall Experience |
Grado:

Fine place

Leon D.
Grado:

Clean reliable equipment great service

Pablo G.
Grado:

El cliente no dejó un comentario.

Ulan M.
Grado:

Excellent

Brenda G.
Grado:

El cliente no dejó un comentario.

Juvenal G.
Grado:

El cliente no dejó un comentario.

heriberto M.
Grado:

El cliente no dejó un comentario.

Jose N.
Grado:

El cliente no dejó un comentario.

Michael H.
Grado:

I did experience some trouble with the tow dolly I rented. Thr left tail light bracket suffered a failure and departed from the fender. This, while traveling on an interstate highway. The cause of the failure was due to all the aluminum rivets that secure the bracket to the fender breaking. From my personal experience of installing many thousands of these type rivets, I determined that the improper length rivet was used in the assembly process. I could tell that a 1/4-42 rivet was used, whereas a 1/4-44 would have been more appropiate,or at minimum 1/4-43s. Personally I would use stainless steel rivets, but understand the use of aluminum for ease of repair.

Edgar J.
Grado:

El cliente no dejó un comentario.

Brian I.
Grado:

Auto transport I rented had loose lug nuts on all 4 wheels. When I returned the equipment I tried to tell the representative about the issue and she dissregard me and replied "um ok" then told the other person of this serious issue he said "sorry thats not our problem we cant touch it and uhaul wont look at it till something happens on the road" I took photos of the residue trails around the lug nuts on all 4 wheels a tell tail sign of loose lugs as a semi truck driver I spotted this right away. But someone with out this knowledge wouldn't know till a wheel came off while driving probably causing a wreck.

Luis R.
Grado:

El cliente no dejó un comentario.

Thomas D.
Grado:

El cliente no dejó un comentario.

Bogdan M.
Grado:

N/A

sandra M.
Grado:

No comment. Your staff has great customer service!

roberto M.
Grado:

I had a bad experience this last time. Although I gave used this facility many times, I didnt like the fact that they failed to inform me of the new procedures for returning rented trucks. I was charged $20 and I was never told about the new procedure. I believe that the company should give the customer a heads up on any new changes to the policy.

Rodolfo B.
Grado:

From beginning to end, customer service was excellent. Quick pick up, drop off, clean equipment, very professional and pleasant reps.

Raymond G.
Grado:

The trailer got a flat tire and road side assistance took two hrs to show up . Temps were in the single digits with kids in the truck made for a very stressful time

Carlos S.
Grado:

I waited over 20 min to return the dolly I rented back. It was not due to any long lines of customers waiting to be serviced, it was due to employees not being present at the front desk. It appears they were cleaning their own storage units they had the facility which is not right since it was on company's time. One customer had to actually go in back to where the storage units were to get the customer service reps of that store.

Jose P.
Grado:

La mujer que nos rento la camioneta fue muy amable y nos informo bien de cómo regresarlo es el motivo que doy 5 estrellas. Pero ala hora de regresar el camion llegue 10 min antes de las 7 y la tienda estaba cerrada avía dos empleadas adentro y no prestaban atención a que tocaba la puerta y después de todo me atendieron por el buzón y me dijeron que cerraban alas 6:50 Ali qué yo respondí que cual era la razón si en la puerta está el horario de las 7 me cerraron el buzón y fueron groseras me gustaría que un manager pusiera atención en eso e informará Alós clientes la hora exacta de cerrar gracias

DIANNE L. | Overall Experience |
Grado:

Great customer service

Greg C.
Grado:

El cliente no dejó un comentario.

Troy S.
Grado:

be helpful, and know what you’re talking about without the customer having to explain to you what’s going on, don’t make sense

karen K.
Grado:

El cliente no dejó un comentario.

Kevin V.
Grado:

El cliente no dejó un comentario.

Agustin R.
Grado:

El cliente no dejó un comentario.

Isabel G.
Grado:

Well there’s nothing more to improve I’m always very pleased with renting the U-Haul with y’all I’ve done it within the years every time I move I never have no complaints I’m very please thank you very much I appreciate the kindness and always treated with respect

Edmar G.
Grado:

El cliente no dejó un comentario.

Justin O.
Grado:

Great friendly customer service

Tamera N.
Grado:

El cliente no dejó un comentario.

Ken B.
Grado:

This was an almost brand new vehicle, which was nice. The problem I had did not apply to this location. This was the third location that I went to before receiving a truck on a reservation that I made over a month in advance. In my opinion that is unacceptable. The vehicle was new but it did have a dent in it which was not noted on the picture gallery that I scrolled through. I would think that this gallery should be updated prior to vehicle being sent out again. I did have picture which helped at return end as the dent in truck was questioned.

mufied K.
Grado:

El cliente no dejó un comentario.

TONAKI T.
Grado:

El cliente no dejó un comentario.

Mathias S.
Grado:

El cliente no dejó un comentario.

taycha S.
Grado:

Awesome location

Monica B.
Grado:

El cliente no dejó un comentario.

Blanca M.
Grado:

Please upgrade your slow system.

FREDY R.
Grado:

El cliente no dejó un comentario.

Marquito D.
Grado:

No comment.

Robert A.
Grado:

El cliente no dejó un comentario.

John L.
Grado:

Customer service excellent.

Luis A.
Grado:

great knowledgeable, courteous and friendly staff.... I live in Cicero right by the Cicero location. which I will never go to or ever recommend to no one. those guys are ignorant at that location.

omar C.
Grado:

Everything good

OMAR S.
Grado:

El cliente no dejó un comentario.

James P.
Grado:

El cliente no dejó un comentario.

Marquito D.
Grado:

The break system of the car I drove must be replaced ASAP. I did report the issue to the staff on duty.,

Garland L.
Grado:

Keep doing what you all are doing

Leonel M.
Grado:

El cliente no dejó un comentario.

Mario S.
Grado:

Reserved truck online but received a call from U-Haul letting me know the reservation I had just placed was wrong and that the truck I already had a confirmation number for was not going to be available until later. I had to pick the truck up abut 5 hours later than I had initially planned.

Arturo J.
Grado:

El cliente no dejó un comentario.

Jose E.
Grado:

El cliente no dejó un comentario.

Daniel C. M.
Grado:

El cliente no dejó un comentario.

omar S.
Grado:

Matthew and the young lady in the morning are awesome and took care of us very well. We appreciate the quickness and manners. Thank you guys.

Jacob B.
Grado:

El cliente no dejó un comentario.

Arturo J.
Grado:

El cliente no dejó un comentario.

Adela V.
Grado:

Very efficient and friendly

Adolfo A.
Grado:

El cliente no dejó un comentario.

Thersa P.
Grado:

El cliente no dejó un comentario.

Stephen G.
Grado:

My reservation was to pick up the vehicle in Naperville but I had to go 30 miles out of my way to get the truck. This is unacceptable and when I stated so the response I got was too bad that is where your truck is at. When I asked to be financially compensated for the extra time and gas money for not picking up the truck in my reserved location I was told this is not possible and I was only giving extra miles. The extra miles were of no use for me. Moving is stressful enough and to have to drive into Chicago next to Midway airport was not what I contracted with Uhaul for. Just poor customer service.

Daniel G.
Grado:

Field manager Nora was great. Awesome experience apologized for the truck not being ready.

Marcelo C.
Grado:

I left my sun glasses on the van. Can you send them to me ?

Lisa B.
Grado:

El cliente no dejó un comentario.

Ana A.
Grado:

El cliente no dejó un comentario.

Santino A.
Grado:

El cliente no dejó un comentario.

nicole K.
Grado:

El cliente no dejó un comentario.

candy R.
Grado:

El cliente no dejó un comentario.

Nicandro G.
Grado:

El cliente no dejó un comentario.

Veronica T.
Grado:

El cliente no dejó un comentario.

Michael B.
Grado:

This was absolutely the worst experience renting equipment I have ever had! Let’s start from the beginning. We used the website to order the trailer MONTHS before we were going to pick it up. I called the Friday before picking the trailer up to confirm, which everything was. Went to pick the trailer up on Sunday and they some how had a open trailer reserved for me when I specifically had ordered and confirmed a 12x6 closed trailer. There were none available at the location on 118th and Cicero in Alsip Il.where I was at. They did “confirm” there was a closed trailer at 47th and Cicero north of Midway airport. Already behind schedule, I drove 30 minutes to that location. I got there and they said they didn’t have the trailer and no one from Alsip called them. At this point my frustration level was maxed out. I went outside and there was a 12x6 on the lot, which was clearly showing on the security camera screen. So this just shows that this location didn’t have a clue of what they had on their lot. I ended up getting that trailer. When I went to return the unit they told me to park the trailer and unhook it myself. They were not going to go out and check and see if there was damages or if it was returned cleaned. I refused and told them that someone needs to go out and unhook the trailer, inspect it and return it correctly. The girl working behind the counter had a very poor attitude and was very rude to me. I absolutely hope that I never have to rent from U-Haul again. This is the worst customer service and operation I have ever experienced.

William F.
Grado:

The ladies at the office were very helpful and friendly they are doing an awesome job

Nora D.
Grado:

Excellent service

Joseph A.
Grado:

El cliente no dejó un comentario.

walter o. | First Impressions |
Grado:

Mgmt. & staff were excellent. The electronic cards don't work, though. The door latch wouldn't fit the lock, but it was fixed immediately, & it works fine. Staff very helpful & very smooth & easy move

Kenneth W. | Overall Experience |
Grado:

My experience with u-haul was excellent and I appreciate the help from the staff.

john h. | Overall Experience |
Grado:

Im never using uhaul again, waaaaaay too many discrepancies from paying extra for overnight, only to have it not work when i needed it, and side door not available when i need it...0%customer service

Precious B. | Overall Experience |
Grado:

Nothing

ESTELLA B. | Overall Experience |
Grado:

1: Was making a payment had a man reach down and swipe his hand on my pants roach crawling up my pant leg. 2 Woman eating next to my unit looked like she was living there had door open to her unit.

No reviews have been submitted for this location.

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