When I got in the vehicle, the mileage was 11,657. The mileage wasn’t reviewed with me and it turns out your system had 11656 miles. It was only 1 mile for me but if you guys do this to all of your customers, you are ultimately stealing money. If you steal a mile from thousands of customers, you are stealing a lot of money. An employee should come out to ask if the customer needs help returning the vehicle. No one came out and i was forced to use the app to return the vehicle. It is inconsiderate of people’s time for no one to check with the customer and have you sitting there until you are forced to use the app. If it isn’t a choice to have a human do a job, take down the sign that says wait for someone to come to return the vehicle.
Kimberly HCustomer Reviews for U-Haul Moving & Storage of Midway
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
JD was excellent! Very helpful and great customer service!
Ben IMy drop off location, I passed a U-Haul location in Yantis,Tx., the drove to Sulphur Springs to the location U-Haul gave me….would have saved me about an hour….
mark mJd the general manager is laid back guy, got there a little late but he still took care of me. Will be coming back to this U-Haul if I’m ever in need!
Roy PNo issue to report. Very nice staff.
Richard W | Online Move Inno improvements needed. JD hooked me up. very satisfied with the uhaul experience as a first time uhaul driver. he was courteous made process fast. i moved my entire apartment for a fair price of 107 for 1 days worth of work. would have cost thousands hiring people. keep of the great work JD! i also liked that the gauge was at 1/2 and all i needed to do was fill up to 1/2. he is a very fair uhaul business owner. travis rogan mayfield
travis mWiring harness has a short feom the installer
JOSHUA TI don’t under stand why u guys don’t refund my money back my bill was do on 25 th and I paid 174 and move out 6 days later I don’t think that right I should only have to pay for 6 days
jackie h | Overall ExperienceI had a pretty rough move but the employees that I interacted with and called were very accommodating and made things so much easier for me. They went out of their way to double check things and make sure I had a clear understanding of everything. I'm very very grateful.
Chris S | First ImpressionsEasy drop off!
Jill MThe 2 customer service reps i delt with were amazing! Unfortunately i didn't get thier name.
Angela CService was fast! I needed moving truck, in the 30 minutes it took me to get there the truck was sitting there waiting on me. The staff was cordial and walked me through the whole process. JD the manager processed my paperwork and made sure everything was to my liking. You can sure tell a well run business—everyone was happy, smiling and enjoyed working there. Will definitely use this location again! The best U-Haul I’ve ever used!
Cindy BNothing store was in great shape and customer service was awesome.
Stacie VGreat location. Good equipment, extremely helpful personnel.
Rhew MNot much
Daniel JThe app glitched when i hit next steps after being sent my gate code, and it made actually getting into the building quite difficult as there are two separate pin pads, and i had no clue which one was supposed to be used, the building aren’t marked with what unit numbers are in each building, and there was no lock in my unit like it was stated on my app. I also found it odd that i did not have to put in a code to get in the gate, they were just open, the entire time i was at the facility. The office staff was nice, and provided me with a lock, but the girl who helped me with my check in, I don’t have a physical license and neeed to switch the reservation to my husband, didn’t really seem like she knew what she was doing. So i had to figure out how to do the check in online my self, with switching everything to my husbands name. Moving is hectic in its self, and just these few minor things made everything frustrating.
Christopher H | Online Move InThe main issue I have with this local Uhaul storage facility is that there was a major change in management in July 2023, some issues from the previous general manager affected my storage unit and I was never notified. A different lock was placed on my unit without me being notified until I was getting ready to empty the unit. The lady that helped me figure out what was going on was extremely helpful and I am very grateful for that. The other issue I have is that uhaul does not give a prorated refund if you close out your unit before your next billing cycle. So 3 days after the bill was auto paid, I closed out my unit and I’m out the money, but they can rent that unit again within that month for the same cost and will get double paid for the same time frame.
Shelly A | Overall ExperienceBest people and service in central TX. 100% satisfied
Angelo AVery friendly and efficient ~ job well done! SP
Steve KOnly this is the placement of the storage is very inconvenient. In order to get to it from the main office, you have to make a loop around the highway which equals to about 5 mile travel in car
Ricardo C | Overall ExperienceWas told it was fine to take the pickup truck to Corpus Christi and drop it off got a call and charged an extra $500 for it when the lady specifically stated it was fine hell of a way to treat a army war vet who treated y’all with the upmost respect and courtesy
Jackson WFound broken glass behind the seats from a previous broken window. Gas level incorrect.
Mark rMaybe a discount for people rent storage unit and a regular customer
John COutstanding service as always
Kevin SJD the manager and his staff were kind and helpful. This is the best U-Haul facility I have used in my 43 years of helping people and veterans moved.
Ricky aThis is the BEST place I have ever been! The customer service should have 10 stars as well as the entire experience! Thank you for exceeding all expectations of our rental and storage facilities! Excellent job!!
RICHARD S | Overall ExperienceGreat u-haul store. The staff are very accommodating, helpful, and attentive.
Erickson M | Overall ExperienceNothing. Great customer service, everything was clean to include bathroom, and I have no complaints.
Maraea CEfficient and friendly staff made the move easier.
cherryl gLocation was friendly and helpful through multiple planning visits and offered great recommendations on packing materials needed (and even those not really necessary). Very professional and customer friendly team!
Emille PThe team at U-Haul are always awesome!! They do what ever they can to get me in and out in a timely manner! Easy process and they’ve always been very nice to deal with. Highly recommend this location!
Christian SIncredible service. Felt important
SPENCER WThis was the best service ever! Made my move so much easier.
Jennifer WExelent personal, thank you.
Leonardo MThe manager was very helpful with my needs. Very kind and welcoming.
alfonso g | First ImpressionsI have rented over 13 trailers in the last 3 years. This facility is the ONLY one that had a problem with “MY” truck. Seriously the only one- when I rented a 3rd trailer from here, this really special associate plugged a jumper to connect the trailer and truck- which blew my fuses. We switched fuses AND changed jumpers and still it was my truck- this location will NEvER touch my truck again!!! Hence why I’ve rented from 2 separate places to move our stuff out of here. The facilities served their purpose- but I personally found that some of the people are lacking the skills necessary to be successful. Specifically the guy who did this to my truck and then totally blamed the Make/model of my truck.
Sam M | Overall ExperienceAlthough it was raining and muddy with no lights for me to move in, I was able to get my furniture into storage container, I will just have to clean mud off, I may look into movers to help move into my house.
Cynthia B | Online Move InThis is the BEST place I have ever been to. The customer service is better than EXCELLENT! The equipment is in excellent condition! The entire experience was phenomenal! This Uhaul business needs 10 Stars!! Thank you for making our moving and storage needs such an easy and pleasant experience!!!
RICHARD S | First ImpressionsI was told there would be a base charge of 45 due up from and then I’d be charged 0.79 cents a mile & would have to replace any gas used, which I did. My total came up to $90 and that’s without the $15 I added to the gas tank, I drove this truck MAYBE 16-18 miles, but you guys charged me for 30 miles and some other fees that weren’t discussed at the time of reservation.
Sadie MJD goes above and beyond to make sure you have everything you need! I would absolutely recommend this Uhaul storage facility to anyone!
Shannon V | First ImpressionsHire more counter help folks to work inside. It’s not safe for solo employees (esp. females) to have to run outside to tend to hitching trailers alone with no fellow employees around as well as doing the counter work inside. Your yard is wide-open in a sketchy neighborhood.
Owen HGreat customer service. Willing and able to find solutions quickly.
Luke GNothing
Daniel JMs. Barbara at this location was nice friendly and very attentive to her customers needs. As I waited my turn I noticed how helpful and informative she was to her customers. Thank you for making our move easier!!!
Yulondria JI have nothing negative to say about this place. I'm a repeat customer who would most definitely recommend this location for equipment rentals. I will be returning for some future business.
Tim MTruck given to me was very dirty and muddy. Worker did not direct me to where my U-Haul was located correctly so I had to look for my own U-Haul resulting in me being late.
SHAMYLETTE DSuper helpful, courteous and definitely worked with me at every chance they had. Will highly recommend!
Sam MBarbara is AMAZING.
Christian SMud in back of truck and on ramp and used bandaids stuck to inside of truck. But people were nice! And stuff was ready for me when I showed up!!
DANIELLE HToo expensive. Charges that don’t make sense. price isn’t clear from the jump.
Valenzie BGreat customer service! They gave me the best rate for the time and milage I used. Very honest, will definitely use them again!
Allison MThis location was very good and helpful. The changed the equipment in my reservation to what I really wanted.The Moody site was also very helpful he really went out of his way to get me set up. Spent way more time to set me up.
John SI had an excellent experience and would highly recommend it
brandon fExtremely great customer service
Larry BEveryone was so helpful and made the experience so much easier on an already stressful day.
Mary Mthe staff was awsome and help me make the rightdecision on renting a truck .very nice place.
johnny sOne of the older gentleman could lose his attitude. Becky is very sweet! Been to this location a few times, everyone has been very helpful and nice…Accept for the one fella I mentioned,,not sure his position, but he was wearing street clothes not a uniform. I’m fifty years old, he’s gotta be in his late fifties maybe even early sixties. Need more customer service help, phones don’t get answered and there isn’t enough help to go around….
Christian SI rented the appliance dolly and it worked like a charm moving a loveseat up 3 flights of stairs...the rollers really worked nicely for stairs...keep these in supply and I recommend them for the price and saving time and your back...
Stenna HReserved car hauler in Belton for Sat. Later on same day I got a phone call and was told the Belton dealer that I went would not have a car hauler available on Saturday and I could go to Salado to get the trailer on Friday and return it there on Sat. Went to pick it up Friday at 4:30 and the price was more than doubled the price agreed on. The people said that I could not return the trailer there because they were closud on Saturday so I would have to pay extra and return the trailer Monday. THEY WERE VERY, VERY RUDE. Icalled main # but was thorn out of office while waiting for an answer on where to go to get the car hauler. They said we are closed GET OUT. I was sent to Temple where I recieved excelent service. Would recomend the Uhaul there. I would look into the practices that the Salado store and personal because Of the images they partway. DAD FOR UHAUL Thank You Edward Sustala 281-788-3184
edward sNothing
Diana BWhen I got the truck it was already showing a service tire monitor system notice. I think the Employees need to also check equipment before it goes out,not just the customer.
Beverly MAwesome customer service ! Will definitely use again
Carolyn G | Overall ExperienceJust keep doing the great job you are doing! Rented 5+ trailers this year to help family and friends from this same location; extended hours really help!
Ron dGreat staff. Great attention to detail. I just moved to the area and the staff helped me 110% to get moved in without any issues. Always ready and on time. Great people to work with. Set up appointments. Always arrived when they said they would. Follow up calls after the delivery. Great service. Thank you I could not have done it without yall. Great partners.
Lee TThe access location is poor. Busy access road. Too many U-Haul trucks in the lot making maneuvering to storage facilities difficult when pulling a long trailer. The storage units access roads have very tight corners , again not comfortable navigating with a long trailer and full sized truck. Exits are difficult to access and no allowance to turn around or safely back up due to limited space and narrow roads.
ERIC M | Overall Experiencei had dropped off my truck and told them i didn’t need the storage unit and they said they would cancel it for me but they still charged me for it & 2 late fees .
Gabby S | Overall ExperienceNa
Deonnius S | Online Move InThe only problem I had was the remote clickers that I initially got wouldn’t work
Tabitha S | Overall ExperienceThe ladies in the office were awesome!!! There are two in the office with the same name...it was fun to be there as they exchanged stares and jokes. They made the transaction go very smoothly. It was a pleasure to have them do business with me
gerald f | Overall ExperienceThe GM and Barbara along with the staff are and have been super helpful and friendly
KIM L | Overall ExperienceI am so thankful that Barbara helped me. A real blessing.
LINDA M | Overall ExperienceGreat move. Cargo van was perfect for my move. Liked having the storage next to the trucks lot.
Esther s | First ImpressionsWhen it was time for me to move out I had to pay $65 for a locksmith cause my storage keys got lost in my car accident where my car was a total loss and they didn’t care I still had to pay out of pocket just to move my things out.
Jimmie M | Overall ExperienceI had to keep repeating myself to the people at the desk they would not answer my questions the 2 women at the desk were very rude
GENA D | First ImpressionsStaff go above and beyond to ensure all your needs are not only met but exceeded.
Rodney S | Overall ExperienceThis business is exemplary in the service level and treatment of their customers. I used the store for moving items, reserved trucks and trailers there and had a storage suit for a few months. They went above and beyond the ordinary to help me out. Highly recommend! Prices were good also.
Lynn B | Overall ExperienceThey just move people out not and cancel their contract - after we had only moved stuff out for less then 24 hours…. Left a message but never waited for me to call back! I even had a Uhaul at the same time - which JD the general manager is AMAZING!!! He took care of me great with the Uhaul situation- but I will NEVER rent a storage from them again! WE will stick with Amy’s attic
Kobe S | Overall ExperienceLove the staff and help I received
Anastassia M | First ImpressionsThis was such a great experience! You all really have these processes down so well, I was able to do most everything on the app. So easy!! Thank you!
Christina J | Overall ExperienceVery nice and helpful staff!
James A | First ImpressionsThe customer service agent Marie was absolutely what we needed. She made the process easy and very supportive. She was understanding and did not mind repeating herself to make it all understood. Marie was very friendly and inviting to come back again. Marie went above and beyond to make the process easy for us. Thank you Marie and thank you U-Haul storage general Bruce.
Prince H | First ImpressionsHoles is the wall in the back of our unit that allowed water and animals into the unit. It was open to the outside, debris throughout. Insurance taking care of the water damage but no insurance covers rodent infestations. There were large snake skins, dead birds, boxes had been chewed, well wrapped rugs and blankets were ruined. Rodent scat and urine on most boxes and furniture. The loss financially is into the thousands due to the type of furniture. We will not use nor recommend u-haul to anyone. We never write reviews but will be adding this review to yelp, and every ratting service we can to save others from this same result.
Jared M | Overall ExperienceMy sales person was Maria....SHE WAS GREAT!! Helpful throughout the entire process. I am happy that I came there...And will refer others to that store
gerald f | First ImpressionsI really enjoyed the great service and they were all Texas friendly. I will definitely know where to go should I require their services again.
RAFAELA B | Overall ExperienceThe reservation callback was a professional touch and VERY MUCH APPRECIATED!
SIDNEY D | Overall ExperienceJD and his Team are amazing and should be commended! They are kind, professional, helpful, and efficient! The storage unit was always clean, and well maintained. It was safely lit and secured. I would HIGHLY recommend them for any storage or moving needs! Thank you JD and Team for all your help!
Brittany C | Overall ExperienceA lot few times my payment was past due and whe i made the payment they didn't open the storage unit even five days later wasn't open when i made the payment few days past,this happened every time i was passed due,to put the lock and close the storage they were really quick the next day but to open when i was paid they took their time. Thanks
KELVIN V | Overall ExperienceMarie’s customer service was absolutely the best. She was knowledgeable in helping me with my storage needs. She was fast and accurate. Duplicate her and all U-Hauls would be perfect.
michael h | First ImpressionsSo first off, let me suggest that you use the U-Haul moving and storage of Midway at 3914 South general Bruce drive Temple Texas 76502. The staff here has been super friendly and was very helpful during my moving process! I am in the process of an eviction and have two days to move out, and Miss Maria was my initial contact when I first walked in, she was very attentive to my needs and was very helpful to my situation in finding a storage unit that I could afford and that would also give me the ability to rent a truck, during my financial restrictions. Mr Dillard the general manager, was there at the time of my rental, and was helpful in guiding me with suggestions of what would be my best option to save a little money and to be able to help me take care of my moving process. With the hecticness of moving and packing they helped me walk out with confidence that everything was going to be okay because I was able to store my belongings and have a way to move them from one place to another, and as fast paces life can be, this helped ease my mind and I'm very confident that this is the right place to rent a storage and rent a truck. Thank you again miss maria!, And thank you Mr Dillard, for such an easy going experience during my time of need. I do appreciate your kindness and your patience! Again, you should make U-Haul moving and storage of Midway the first choice to look at when renting a storage or a truck, at 3914 South general Bruce drive Temple Texas 76502, 254 727-7216!
JOHNATHAN-LEE P | First ImpressionsI enjoyed my stay for 3 yrs
Jack S | Overall ExperienceThe service was fast and easy!
CARMEN A | First ImpressionsThe entire staff is just fantastic! They go out of their way to make life easier for you.
ALEX B | Overall ExperienceThe Staff Did an Excellent Job with helping me get a storage unit. And when I was done fast helping sign out of the unit.
MARK S | Overall ExperienceThe staff (early shift , older male & female) at the 3914 S. General Bruce was exceptionally awesome. Made what was a really hard day easy. Thank you
APPHIA T | First ImpressionsThe gentleman that helped me was great. I didn't catch his name 😞
azalea m | First ImpressionsThe storage unit rented was necessary to store limited items salvaged from a fire at a neighbors rent house!!! The difficulty of being displaced by having your home burn is very traumatizing and devastated Mr. Genchur to his very core!!! Many thanks to all staff at Midway Uhaul for their patience with this situation and I will recommend this facility to anyone that needs equipment or storage service!!! May God continue to bless all of us forever and then some!!!
SCOTT D | Overall ExperienceOverall, a good experience. My only gripe, if you can call it that, is the roll-up door on the storage unit itself. It is very flimsy and doesn't function smoothly, at all. Kind of a pain to open and close. However, I definitely appreciated the free lock when I moved in!
Christopher J | First ImpressionsStaff were extremely helpful and friendly.
MATTHEW C | First ImpressionsMy biggest issue was with auto pay. I had to set it up every month for 4 months. The system kept rejecting auto pay when payment came time, and I received late fees 4 times and was only credited 1 back.
Kenneth M | Overall ExperienceGreat storage unit.
Evelyn L | Overall ExperienceI couldn't have asked for a better experience! I guess I could have and the staff at this location would have moved heaven and earth to make it happen for me! Everyone was so friendly and helpful. I had so many unanswered questions from the facility that I rented my moving truck from but all of my questions and any concerns were answered and addressed by the Midway U-haul staff. Thank you all so much for giving me such a wonderful experience with one of the most dreaded tasks of a lifetime! (Moving 😫)
ALEX B | First ImpressionsThe staff in Temple are great.
HAROLD B | First ImpressionsMr. Dillard and staff are amazing!
Katrina G | Overall ExperienceVery friendly staff. Had a minor problem and it was addressed immediately. I would Recommend the U-Haul storage on access road of I 35.
cheryl d | Overall ExperienceThe staff was very helpful. For some reason I was having trouble getting in and out of the gate., they addressed it immediately.
cheryl d | First ImpressionsFacility was good personnel were great.
harold b | First ImpressionsI cannot say enough about Andy and Joseph. I was going through one of the hardest times I’ve been through in awhile and they treated me like family. I didn’t know them before this but I am glad I met them both. They are proof there are still really good people out there!!
natalie g | First ImpressionsThe unit leaked so I have water damage to my stuff and rodents also chew up some things. When the attendant was told of about water damage he said he didn't work in the storage rental units.
Natallia W | Overall ExperienceAll my interactions with staff were outstanding.
ROBERT R | Overall ExperienceAll staff members were very accommodating on what the process was to make sure that my needs were met!!! Will recommend Uhaul to everyone that needs moving equipment and supplies as well as myself when needed. Thanks extended to everyone involved and have a blessed weekend!!!
SCOTT D | First ImpressionsExcellent staff. Clean facility
Gary M | Overall ExperienceI still need to remove the remaining items from the storage, they are items that I didn't have space for. I planned on getting rid of them
Laura C | Overall ExperienceHad no issues and the new manager was very kind and helpful. I'd definitely recommend this location
Caitlyn S | Overall ExperienceGreat experience with U-Haul. Would definitely use again.
Stacye S | Overall Experiencewithout a doubt, the best storage facility i have used. very secure, very clean, very well kept. staff was always friendly and helpful.
Patrick E | Overall ExperienceGreat place staff was awesome
Jon H | First ImpressionsHelpful and thoughtful staff. Site is secure and safe. Easy access from highway 24 hour access. So glad I secured storage from this location.
Shilo I | First ImpressionsStaff was awesome!!
carolyn n | First ImpressionsKeep up the good work
Richard E | Overall ExperienceThis store is always friendly and willing to assist in any manner they are professional and kind!
AUDRIA E | Overall ExperienceGreat service Great staff .
RAFAELA B | First ImpressionsThere were at least 2 times where rent increased during my over one year stay. We were informed of the increase but was not the rate I had initially signed up for. Uhaul should honor the rate the customer signed up for.
Sitara J | Overall ExperienceGood experience. Friendly and knowledgeable staff.
JOHN P | First ImpressionsWe had a very good experience! We felt our things were always safe and secure and easy to access. The staff and manager were always friendly and helpful. The move-out process was quick and easy! No complaints at all. Thank you!
Jenny A | Overall ExperienceGreat costumer service!! No issues during my 4 month rental.
Robin T | Overall ExperienceGreat staff and manager! They are extremely knowledgeable and helpful!
HOLLY O | First ImpressionsStaff was extremely helpful and accommodating and I was thoroughly impressed with the facility.
Patrick E | First ImpressionsThank you
Christian P | Overall ExperienceMy check in and checkout were complicated but Kyler and his manager were awesome at creating solutions at no additional cost or delay.
steve d | Overall ExperienceKeep up the good work
Richard E | First ImpressionsThe reservation process was super easy, the checkin process was quick and simple. They helped me hook up the trailer to my truck and made sure everything worked. Turn in was super easy also. No hassles at all through the entire process of renting the trailer and getting our stuff stored.
Shelly A | First ImpressionsI really appreciated the friendliness and the help provided my the staff at U-Haul Temple Midway! It was a seamless moving experience and I am very happy with the customer service we received. Thank you!
Jenny A | First ImpressionsService and staff are excellent. Candace was super in helping get what I needed and very friendly!
Susan Q | First ImpressionsI have no issues with this location. They were friendly and helpful. My issue is with customer service, who made a storage and drop off reservation in Killeen (24 minutes away) and when I arrived I was told that the room promised wasn’t available. So I had to drive that distance each way and spend extra time and money. Plus my future costs will be more. This location was great, uhaul customer service is awful and would be zero stars.
GARLAND D | First ImpressionsExcellent
Ioane S | Overall ExperienceCustomer service was excellent so matter who we talked to.
Amber H | Overall ExperienceGreat people Great storage to to keep our private belongings thank you
Rita H | First ImpressionsCould look at paving the roads to the buildings. Creates messy issues with rain and mud.
gary s | Overall ExperienceThey will f*ck you out of so much money after you close your account. Don’t choose this place. They can’t even get their system right, the access doors barely work and you have to be there during work hours to get into your stuff. You’re locked out at their convenience. They still keep calling me after I’ve paid my bill and have to show them proof/ tell them exact details on some bs or else it goes to a collector.
Daniel U | Overall ExperienceWanda was very helpful. Very fast and convenient
azalea m | Overall ExperienceThe manager Tavoris is always professional, courteous and willing to provide excellent service. I have used this location on several occasions due to the pleasant staff and their friendly demeanor and customer service. I always recommend this location.
Paulette T | Overall ExperienceOnly reason for leaving was ever increasing rental rates. I see no reason for this. Especially coming out of a pandemic where rates were raised even during those years.
David R | Overall ExperienceThank You Guys 😚
Gena D | Overall ExperienceThe driveway on the side of the Climate control buildings are bad, and unleveled. Not good for low profile vehicles and if it rains it can be muddy n slippery, with the left side having a little dip. If a tire slide over to the left, tires can slip down. Have some steep dips in this driveway area, especially on the left side, which scraped the bottom of my car. I had to change buildings to avoid driving to the back buildings. Needs leveling out, or maybe concrete layed down. My move out date on here is incorrect. I moved out Feb 28th.
Chelisa R | Overall ExperienceThe price increases were a big factor.
Mary H | Overall ExperienceYou got your money even though I didn't get a storge from you stop calling or text this number thank you
Mystery u | Overall ExperienceExpensive. II was one day late paying -(only once) holiday weekend thery locked the unit. The unit was still locked several days after payment was processed. And increased the rates. Not worth it.
JEFFREY M | Overall ExperienceCustomer service was horrible. ID interface didn't work. With 2 different phone's.
Lloyd W | First ImpressionsGreat experience both with trucks and storage units over the years.
Everett R | Overall ExperienceAWESOME PROFESSIONAL SERVICE EACH AND EVERY TIME
Edward H | Overall ExperienceI reserved a unit at the location at 215 SW dodgen loop with a uhaul rep over the phone. When I arrived i was informed no unit would be available for many days, and it was blamed on the uhaul corporate rep I reserved through. The local employee helped to secure a unit at another facility. I expect to be given accurate info during the planning process, and the disconnect between local and corporate entities is unacceptable business practice. Please use this AAR comment to improve your inter-facility synchronization.
justin b | First ImpressionsThe staff here were so helpful and kind! It was very much needed after a really long journey into the unknown seeking freedom and education for my little ones. Thank you so much!
Candace F | Overall ExperienceYou do need to fix the drainage problems on the interior roads
BILL C | Overall ExperienceI had rented a truck to San Antonio, and we needed to drop it off by Monday 9AM. The storage unit we originally reserved was closed on Sunday, and Saturday evening when we arrived to central Texas. Therefore, I called U-Haul to see what were my options, and the representative told me I can use self storage with U-Haul and get the first month free. They even let us drop off the truck in that same location. Great customer service from the lady at the temple location off 35 on a general Bruce drive. She was super friendly, and took time to explain how the key card works. She really helped me feel at ease to be able to unpack the truck, and turn in the truck in time. Thank you so much!
MIGUEL A | First ImpressionsVery helpful and great customer service at the initial renting on site!
Robert H | Overall ExperienceGreat facility. Easy access to the temperature controlled units. Free carts available in the buildings for use while moving in/out. Great customer service. One of the best storage facilities I have used.
JACQUE F | Overall ExperienceLove the staff at the temple location. Had a wonderful lady help me.
Courtney H | First ImpressionsNo no no no that’s enough of that no my remote access key did not work I was locked in nobody would answer the phoneAfter five times calling the office I decided to call the road accident key in order to talk to somebody to let me know that was David he was very helpful
MICHAEL V | First ImpressionsI was there at 8:50pm Ctx time to drop a load off, my gate access was approved and accepted by the second attempt was denied!!!
Sinclair G | First ImpressionsCatherine was very courteous, helpful & knowledgeable. She made me feel very comfortable about my decision to rent a storage unit. Catherine explained everything in great detail, took her time giving me supply & truck rental info as well. This move is very stressful but she put me at ease. Appreciate her helpfulness & having a smile on her face.
Karen S | First ImpressionsLove the staff. The facility was clean and we'll maintained.
Belinda K | Overall ExperienceThe lady there was training a new employee. She was so nice and made conversation with me like we were friends. She deserves a A+ for customer service
malorie l | First ImpressionsMiguel at the u-haul self storage facility was very helpful and fast at getting us in and out because we were in a hurry which was very helpful.
DIANA Z | First Impressionsoverall satisfied with storage unit, my issue is with the way the office was run. Was told one rate when initially got storage and paid for lock. Then received a bill sooner than expected at a higher rate.. Unable to find original receipt just paid bill. At move out was told to keep lock because it was free, told counter lady I paid for it and she said I shouldn't have. I asked for refund on lock was told no. If I do recommend this facility I would just say buyer beware, ask questions and keep all records.
deborah t | Overall ExperienceTavaris Fisher and staff were the friendly/nicest staff I've ever met in life, plus they were very instrumental with assisting me.
REGINALD D | Overall ExperienceCompared with my first reservation which did not exist in reality somehow, having a real one I can use and really supportive helpful staff is awesome. Can't say thank you enough for your help moving my little family!
Candace F | First ImpressionsThe U-Haul staff at the U-Haul Moving & Storage Of Midway are always courteous and professional when helping customers.
JOHN A | Overall ExperienceBest moving experience ever. Las Vegas to Central Texas
DANIEL D | First ImpressionsI was supposed to have auto pay set up but I got charged a late fee so I emptied my storage unit
John E | Overall ExperienceI moved out my unit on the 4th of July and was told if I spoke to the manager I could get my refund for the month however nothing has happened. I had to call the facility again because I didn't see a refund on my account nor was the unit actually closed out. I had to relocate due to domestic violence in my home and needed the money for gas. Now I'm just waiting because this can't be life
Niaimah R | Overall ExperienceThis facility was the fastest U-Haul I have ever been to. The staff was very professional and had my storage unit assigned to me within a few minutes. Trailer return was also very quick and easy.
JACQUE F | First ImpressionsHad a bad experience with the U-Haul storage place down the street for canceling my order and not telling me and I called them with a last minute request for a storage unit that day and because I had a 20 foot U-Haul full I needed to put into a storage unit temporarily and they helped me get in that day even when it was close to closing time.
Kelsey P | First ImpressionsI have been renting there for years. I have not had any issues. However, when they raised the rates I got no notification of a rate raise.
REEDLYN B | First ImpressionsFire most of the staff
Thaddeus R | Overall ExperienceGreat customer service at this location. Storage rooms are very well kept and secure. I Would recommend using this facility.
Walter M | Online Move InNA
Austin H | Overall ExperienceExcellent manager
FRANK M | Overall ExperienceSuper friendly, great customer service.
Elvan H | First ImpressionsU-haul has the best service for storage needs other competitors cut costs by cutting services and quality. I think the expense is worth it.
john a | First ImpressionsGreat service
Rene C | Overall ExperienceManager is a cool dude.
STERLING A | Overall ExperienceFast and freinly
Rusty B | First ImpressionsI love coming here for my needs. I never had any problems here and these is the place I will always come for my rental needs
Jack S | First ImpressionsInside the units got extremely dusty. There must be errors in ventilation.
Leslie W | Overall ExperienceWorkers were extremely friendly and helpful.
Joshua T | Overall ExperienceEvery employee is great! Trevon is doing a great job with this location and these people. I am very impressed.
Michael D | Overall ExperienceStorage was available online made the reservation got there and they said they didn’t have any units available so that put me in a situation that was not good cause I had to go to 5 different places just to find storage
Preniete T | First ImpressionsCatherine was awsome! Please excuse me if i miss spell your name. My son and I went in to get a 5x5 storage for our printer. Catherine saw my son and just gave him an open arms hug then allow him to walk with her during her scanning rounds of checking the storage. My son loved her and was not intimated nor afraid. Thank you Catherine for you warm welcoming spirit.
kanutha t | First ImpressionsWhen asking questions it felt like I got different answers from each person I asked about a uhaul truck
katie l | First ImpressionsStaff was amazing and went above and beyond for me to get everything I needed. Absolutely wonderful customer experience.
linda a | First ImpressionsExcellent service, no complaints at all
Jeanne Z | Overall ExperienceI did not move in the storage yet but the customer service was excellent.
Arties M | First ImpressionsNo problems at all. Very friendly and helpful staff!
Susan B | Overall ExperienceI would like to add that Mr. Fisher is by far one of the most professional, friendly, managers I have ever encountered. His patience is above and beyond. U-Haul needs more people like him. Thank you and have joyous holiday!!
Angelito L | First ImpressionsMr Fisher and his complete staff have always went above and beyond to ensure that the customer was satisfied and left with a smile from the time the doors open till close of business they have been accessible by phone email and text reliable flexible and friendly Especially during a national pandemic when Life is already cautioc and the unknown and the normalcy has changed for all of us they remained consistent and also caring about our life values and possessions I believe they protected items as if they belong to them or their families. Thank you Tenple, Texas and Mr. Fishers team who went above and beyond. I have lost two storages in the past with family memories and photos children things the last fear you want is after you have started over so many times is to loose again. Thank you forever, grateful
AUDRIA E | Overall ExperienceI'm on active duty and I was in process of relocating. I ship my POV and the U-Haul staff was very helpfull to make sure the driver was able to drop off the veichle after duty hours. I will always recomend them to anyone. Thank you U-Haul.
VASIL M | First ImpressionsStaff always friendly and very helpful, the facility was always clean and secure. Thank you had a great experience
Carmen D | Overall ExperienceThe staff was always helpful and friendly whenever I needed any kind of assistance
JOHN C | Overall ExperienceThe back of my unit leaked water in when it rained, so mold grew, I complained about 6mths ago but no one contacted me. All the boxes I had on the back wall were ruined.
PURVI P | Overall ExperienceI recommend this facility to anyone who needs to store anything for any period of time. Great experience.
billy a | Overall ExperienceTavoris does and amazing job helping customers and ensuring there are no problems! Thanks team!
TaKendra B | Overall ExperienceThe sign-in instructions could be a bit clearer. I did not realize until I asked an employee that I needed to use the keypad to sign into the storage facility even during business hours to avoid setting off the alarm. Still, every step of the process from choosing a room size, through securing the reservation, to moving in was pleasant.
Sean K | Online Move InToo many rats roaming around
Richard S | Overall ExperienceAbove and beyond!!
Albert C | Overall ExperienceWith they would offer pre-authorized payments
Anita K | First ImpressionsThis location (Drop off) was oustanding and compassionate about me and their services by going above and beyond!!! However, my pick-up location in Tucson (450 N Freeway) made my move a horrific experience. The assistant Manager (Devin Kirchgatter) need addtional training. He's rude with no understanding or compassion for customers and/or team members. I was extremely disappointed how he even address other uhaul staff at other locations when speaking with them to locate equipment. He actions made me want to cancel my move and just place my belongings in storage. I convinced that he doesn't have a clue to the pressures or emotions that are involved with moving, especially long distance ones. In the past, I've always recommended Uhaul to my family and friends. I'm now revisiting my choices now due to this move experience.
Albert C | First ImpressionsEveryone there was friendly from office mgr to staff. Very helpful taking care of my storage solutions and return of the uhaul. Love the first month free with rental of a uhaul. Very convenient. 👵😀😀😇
Margie F | First ImpressionsI called to rent a second 10x20. The exact unit was discussed. I was told when I rented the 1st 10x20 we had till 10pm. I can only deliver at night. 3/6 went to drop a load - the sliding door was locked. I called and a person was there within 20 minutes. I was told the 10x20 was in front of my other unit - licks were on those doors tho. The rep tried to get me another unit however the only one open had a roll up and a door. The door is not good to get furniture in. Even tho numerous 10x10s were available and my assigned were given to someone else, I had to take the door unit or move into another blog. I had my reservation and all however was given a unit I dont like and can hardly get stuff into. I'm sorry uhaul does not have enough 10x20s, and have more than enough 10x10s - more money. I have gone from very satisfied customer to very displeased. I'm letting everyone kno what happened to me and I'm not recommending uhaul to anyone at this time. I wish I had a 10×20 with 2 roll up doors as my 1st unit has. Thank you for letting me vent. Gary Kattner
gary k | First ImpressionsMy 5 star rating says it all, the way we were treated from the general manager that handled our original rental of the storage unit to the staff we dealt with through out were all 5 star.
Paul A | Overall ExperienceIt’s been truly a great experience
Michael B | First ImpressionsThat Team at that location is awesome and they help me and my family out alot with my mom passing back in March of this year. Mr. Fisher and staff was great. Thank You guys. From the Jackson family!
Sean j | Overall ExperienceWe were treated extremely well with friendly smiles and the ease of signing up for our storage compartment.
Paul A | First ImpressionsThis worked well for me due to the facilities location. I thought security was great. Never had a problem with anything.
LEONARD G | Overall ExperienceGood
Dyquiel A | First ImpressionsVery nice excellent customer service
edwin a | First ImpressionsVery friendly staff at this location and the entire facility is easy to navigate. I also love the extra security, as I felt my belongings in storage were safe!
Vera B | Overall ExperienceOutstanding staff at this location. Always helpful.
Larry P | First ImpressionsThe front desk woman was very helpful and polite, I believe her name was Rachel(??), and she was quick to help me get my storage unit unlocked and ready for me.
Vera B | First ImpressionsMy first time driving a u-haul and purchasing storage. Very kind and helpful customer service and very easy process.
courtney a | First ImpressionsWow! What Great Service
Michael G | First ImpressionsWe are waiting for notice of results of final inspection of unit to be sure we have been cleared of any further obligations.
DAVID M | Overall ExperienceGreat staff, friendly and extremely helpful.
E. R | First ImpressionsI only rated above average because there were rodent droppings in my unit plus a few things damaged
juliana r | Overall ExperienceThe management & staff is absolutely Great also keeps the facility very clear & makes you want to store there & rent there Trucks
King-Hassan T | First ImpressionsMiguel was very friendly and very helpful
Billy B | First ImpressionsThe staff was wonderful. So helpful and friendly. I/we would definitely use them again.
annette S | Overall ExperienceThey were easy to communicate with and all services were available. I would use them again.
Michael B | Overall ExperienceMngmt was very nice. He worked with us when we needed to upgrade to the next size up. Would recommend this facility/location to anyone moving into Temple, Tx. Thank you Midway U-Haul storage.
Michael M | Overall ExperienceGreat and easy to work with. If the need arises, we will definitely use them again.
ANDVANCED L | Overall ExperienceStaff is great. I accidentally left my climate controlled unit open once and was notified within 24 hours by staff to let me know.
Rajpaul B | Overall ExperienceVery pleased
Carlos R | Overall ExperienceLove it
Philip D | Overall Experience