Customer Reviews for U-Haul Moving & Storage of Midway

826 comentarios

3914 S General Bruce Dr   Temple, TX 76502
(Next to Geeks phone repair)

(254) 727-7216

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(254) 727-7216

3914 S General Bruce Dr
Temple, TX 76502
(Next to Geeks phone repair)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great and friendly service

Victoria D. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda m.  |  First Impressions 
Clasificación:
4.0

I rented a Uhual 15' truck twice this week and dropped it at this location with fuel at the same level as rented. However, both times I was charged additional 5 gallons of fuel charge each time.

RAGHAVAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peyton B. 
Clasificación:
5.0

The employees were excellent to help you big talk with you and I recommend this place to anybody

Gerald Coffey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick S. 
Clasificación:
4.0

Wonderful customer service team. Easy turn in process.

Allen D. 
Clasificación:
4.0

Gated night drop

Jennifer L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM B. 
Clasificación:
1.0

I didn't rent a trailer or a truck from you. I'm in Alabama not Texas you better check do they have my ID this may be Fraud if so you need to tell me ASAP

Brook C. 
Clasificación:
5.0

It was all good

dwayne P. 
Clasificación:
3.0

The only complaint I have is the pricing and how much I paid to rent a 10 foot U-Haul for only one day. Online pricing was much different than what they had in person. I ended up paying 330$ for the uhaul. On top of that they charged an extra $106 after I returned it.. (I also made sure the gas was back where it was when I rented it)

Jared B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Verdie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

I love coming here for my needs. I never had any problems here and these is the place I will always come for my rental needs

Jack S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Davis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD T. 
Clasificación:
5.0

The paperwork was a little slow to get pulled together when I arrived, but everything else was wonderfully easy.

JEANETTE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn M.  |  First Impressions 
Clasificación:
5.0

Miguel was the person that checked me out at your Temple location. He made sure I had everything I needed. Thank you for making a difficult moving process, easy.

Reynaldo R. 
Clasificación:
4.0

Inside the units got extremely dusty. There must be errors in ventilation.

Leslie W.  |  Overall Experience 
Clasificación:
5.0

The process was quick and easy. Representative that helped me was very professional and friendly.

JESSICA Z. 
Clasificación:
5.0

Workers were extremely friendly and helpful.

Joshua T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Billy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackqulyn G. 
Clasificación:
5.0

Excelente servicio and great attention.

Juan R. 
Clasificación:
5.0

Worked with two different guys. Both were very helpful and made the process very easy! Thank You

Jack Y. 
Clasificación:
5.0

After hour customer service was great. Office location staff were friendly and accommodating Sw

Sherry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR GABRIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

James P. 
Clasificación:
3.0

El cliente no dejó un comentario.

jerry b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

Every employee is great! Trevon is doing a great job with this location and these people. I am very impressed.

Michael D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randell S. 
Clasificación:
5.0

Very clean and very reliable equipment. Perfect for my needs while moving

Charles A. 
Clasificación:
5.0

Nothing really . Very helpful , nice and courteous staff .

Charles A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonie R. 
Clasificación:
5.0

It was great

Breck V. 
Clasificación:
5.0

Friendly, helpful staff. Had an issue when we first rented a tow dolly but manager resolved the issue. Hopefully uhaul will get it corrected in their system that a 2005 Lexus ES330 can not be towed by a tow dolly, but requires the auto transport trailer instead. Overall had a good experience despite this setback.

HOPE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter D. 
Clasificación:
2.0

Other than not having the equipment that was reserved and having to run around to multiple stores myself, the main issue is that my debit card was charged $212 at rental AND $199 at return. Even though customer service says that a refund has been issued for the $212 it takes days for a refund to go through a bank. So an extra $212 is out of my bank account right now during this time of relocating and having to pay out so many expenses. Poor customer service.

Sandra F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda R. 
Clasificación:
5.0

Nothing! The fellow at the counter was fantastic- he was most helpful

GEORGE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariana D. 
Clasificación:
5.0

Quick, friendly service - pick up and drop off

LORI H. 
Clasificación:
5.0

Service, equipment was great. Easy online check in and we were in an out within 10 minutes!

Kenneth K. 
Clasificación:
4.0

No suggestions

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue M. 
Clasificación:
2.0

Storage was available online made the reservation got there and they said they didn’t have any units available so that put me in a situation that was not good cause I had to go to 5 different places just to find storage

Preniete T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanesha F. 
Clasificación:
5.0

Catherine was awsome! Please excuse me if i miss spell your name. My son and I went in to get a 5x5 storage for our printer. Catherine saw my son and just gave him an open arms hug then allow him to walk with her during her scanning rounds of checking the storage. My son loved her and was not intimated nor afraid. Thank you Catherine for you warm welcoming spirit.

kanutha t.  |  First Impressions 
Clasificación:
3.0

When asking questions it felt like I got different answers from each person I asked about a uhaul truck

KATELYN L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck P. 
Clasificación:
5.0

This is not an indictment of the facility I rented from but in U-Haul's false advertising in general. $19.95 / day to rent a truck is not even close to what a rental actually costs. $0.99 / mile charge is not a fee it is usury. Although I love the U-Haul facility I rented from I will look harder to find an alternative the next time I need a rental for a local move.

Randall R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN P.  |  Overall Experience 
Clasificación:
5.0

Staff was amazing and went above and beyond for me to get everything I needed. Absolutely wonderful customer experience.

linda a.  |  First Impressions 
Clasificación:
5.0

Excellent service, no complaints at all

Jeanne Z.  |  Overall Experience 
Clasificación:
5.0

Clean the windshield:)

Julie H. 
Clasificación:
5.0

I did not move in the storage yet but the customer service was excellent.

Arties M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyndsey L.  |  First Impressions 
Clasificación:
5.0

Really nice abs professional. Walked me where to park the U-Haul, helped me close out on my app and then reassured me that everything was completed. Will definitely return to this location if needed in the future.

Shayla S. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar F. 
Clasificación:
5.0

The dashboard and seats were dirty,but the outside was clean...Not a huge deal but with covid the inside should be clean.

Eric N. 
Clasificación:
5.0

I originally reserved the truck at the location on 39th St off of Dodgen Loop because it is right next door to my apartment. It was a great inconvenience to find someone to help me go and pick up the truck.

SANDRA Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo Ann T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chia C. 
Clasificación:
5.0

No problems at all. Very friendly and helpful staff!

Susan B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ryan G. 
Clasificación:
4.0

The staff was very friendly and helpful. They did all they could to work with me and provide me with options for my rental. That was "Excellent". The reason everything wasn't excellent though, was that I had a blowout on the passenger side tire on the trailer I rented less than 10 miles from the facility. When the roadside assistance guy came to change it, he also noticed that the tire on the other side of the trailer was in rough shape as well, so he replaced it too. This trailer should not have been rented in the condition the tires were in.

Scott R. 
Clasificación:
1.0

Your services are so poor I will never recommend anyone

Loyce K. 
Clasificación:
5.0

Phenomenal

Frederick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shaun M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth J. 
Clasificación:
3.0

I never got my final receipt. The system was down when I dropped off the truck and the following day all I got was this survey. I would like to know the final amount.

Jonathan W. 
Clasificación:
5.0

Always reliable and equipment ready for use when needed.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie N. 
Clasificación:
5.0

Very efficient and professional.

Dow F. 
Clasificación:
5.0

An overall easy and outstanding experience. Great customer service, easy to use website, quick service. I just want to go rent Uhaul equipment because it was so easy.

Franklin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
1.0

I have been told that I can drop off at any uHaul location, but later it was made mandatory for me to drop off at Ben White which is 25 miles away from my closest uHaul location. I have ended up wasting both time and money. It is the worst experience I had with uHaul.

Imran Khan S. 
Clasificación:
5.0

I would like to add that Mr. Fisher is by far one of the most professional, friendly, managers I have ever encountered. His patience is above and beyond. U-Haul needs more people like him. Thank you and have joyous holiday!!

Angelito L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney L. 
Clasificación:
3.0

I turned the trailer in at 1005 19 dec 2020. U haul logged 1706. I Wanted a $8.00 refund on insurance I did not need. I did not need the trailer for two day or two days of insurance. Trailer was turn in in under 24 hours. I am not happy with u haul. Terry Sauer

Terry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patti T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonie R.  |  First Impressions 
Clasificación:
5.0

Employees were friendly, helpful and professional. I will return for rental purposes.

Kenneth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lannie P. 
Clasificación:
5.0

It was easy and no problems on either end.

TODD C. 
Clasificación:
4.0

Truck had nearly 100,000 miles and looked it. Rental mileage rate a bit high for such older equipment.

David H. 
Clasificación:
1.0

It wasn't the staffers problem the company suffered a national computer shutdown affecting millions of customers. Just disrupted my day. I love the staffers at that location. Always most kind to me from start to finish.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur F. 
Clasificación:
5.0

Awesome and easy!

Kilani J. 
Clasificación:
5.0

Great service...that MATTERS!

Jan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda-Luis G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Neftali R.  |  First Impressions 
Clasificación:
5.0

Making the online reservation was easy, picking up the truck was easy, and no surprises (which nobody wants since moving is stressful enough). Great service!

NICOLES WADE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Loranette B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy F. 
Clasificación:
5.0

Top notch salesman and very friendly. Easy return

Kyle K. 
Clasificación:
5.0

Catherine was so helpful and efficient. She's the one you want representing your company to the public. Her service was greatly appreciated.

CARLA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa l.  |  First Impressions 
Clasificación:
5.0

Mr Fisher and his complete staff have always went above and beyond to ensure that the customer was satisfied and left with a smile from the time the doors open till close of business they have been accessible by phone email and text reliable flexible and friendly Especially during a national pandemic when Life is already cautioc and the unknown and the normalcy has changed for all of us they remained consistent and also caring about our life values and possessions I believe they protected items as if they belong to them or their families. Thank you Tenple, Texas and Mr. Fishers team who went above and beyond. I have lost two storages in the past with family memories and photos children things the last fear you want is after you have started over so many times is to loose again. Thank you forever, grateful

AUDRIA E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W.  |  First Impressions 
Clasificación:
5.0

I'm on active duty and I was in process of relocating. I ship my POV and the U-Haul staff was very helpfull to make sure the driver was able to drop off the veichle after duty hours. I will always recomend them to anyone. Thank you U-Haul.

VASIL M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

deleon m.  |  Overall Experience 
Clasificación:
5.0

Staff always friendly and very helpful, the facility was always clean and secure. Thank you had a great experience

Carmen D.  |  Overall Experience 
Clasificación:
5.0

The staff was always helpful and friendly whenever I needed any kind of assistance

JOHN C.  |  Overall Experience 
Clasificación:
3.0

The back of my unit leaked water in when it rained, so mold grew, I complained about 6mths ago but no one contacted me. All the boxes I had on the back wall were ruined.

PURVI P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

wendel s.  |  Overall Experience 
Clasificación:
5.0

I recommend this facility to anyone who needs to store anything for any period of time. Great experience.

billy a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Annabell D.  |  Overall Experience 
Clasificación:
5.0

Tavoris does and amazing job helping customers and ensuring there are no problems! Thanks team!

TaKendra B.  |  Overall Experience 
Clasificación:
5.0

The sign-in instructions could be a bit clearer. I did not realize until I asked an employee that I needed to use the keypad to sign into the storage facility even during business hours to avoid setting off the alarm. Still, every step of the process from choosing a room size, through securing the reservation, to moving in was pleasant.

Sean K.  |  Online Move In 
Clasificación:
3.0

Too many rats roaming around

Richard S.  |  Overall Experience 
Clasificación:
5.0

Above and beyond!!

Albert C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Freeman S.  |  First Impressions 
Clasificación:
5.0

With they would offer pre-authorized payments

Anita K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yevonne R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny H.  |  Overall Experience 
Clasificación:
5.0

This location (Drop off) was oustanding and compassionate about me and their services by going above and beyond!!! However, my pick-up location in Tucson (450 N Freeway) made my move a horrific experience. The assistant Manager (Devin Kirchgatter) need addtional training. He's rude with no understanding or compassion for customers and/or team members. I was extremely disappointed how he even address other uhaul staff at other locations when speaking with them to locate equipment. He actions made me want to cancel my move and just place my belongings in storage. I convinced that he doesn't have a clue to the pressures or emotions that are involved with moving, especially long distance ones. In the past, I've always recommended Uhaul to my family and friends. I'm now revisiting my choices now due to this move experience.

Albert C.  |  First Impressions 
Clasificación:
5.0

Everyone there was friendly from office mgr to staff. Very helpful taking care of my storage solutions and return of the uhaul. Love the first month free with rental of a uhaul. Very convenient. 

Margie F.  |  First Impressions 
Clasificación:
2.0

I called to rent a second 10x20. The exact unit was discussed. I was told when I rented the 1st 10x20 we had till 10pm. I can only deliver at night. 3/6 went to drop a load - the sliding door was locked. I called and a person was there within 20 minutes. I was told the 10x20 was in front of my other unit - licks were on those doors tho. The rep tried to get me another unit however the only one open had a roll up and a door. The door is not good to get furniture in. Even tho numerous 10x10s were available and my assigned were given to someone else, I had to take the door unit or move into another blog. I had my reservation and all however was given a unit I dont like and can hardly get stuff into. I'm sorry uhaul does not have enough 10x20s, and have more than enough 10x10s - more money. I have gone from very satisfied customer to very displeased. I'm letting everyone kno what happened to me and I'm not recommending uhaul to anyone at this time. I wish I had a 10×20 with 2 roll up doors as my 1st unit has. Thank you for letting me vent. Gary Kattner

gary k.  |  First Impressions 
Clasificación:
5.0

My 5 star rating says it all, the way we were treated from the general manager that handled our original rental of the storage unit to the staff we dealt with through out were all 5 star.

Paul A.  |  Overall Experience 
Clasificación:
5.0

It’s been truly a great experience

Emma B.  |  First Impressions 
Clasificación:
5.0

That Team at that location is awesome and they help me and my family out alot with my mom passing back in March of this year. Mr. Fisher and staff was great. Thank You guys. From the Jackson family!

Sean j.  |  Overall Experience 
Clasificación:
5.0

We were treated extremely well with friendly smiles and the ease of signing up for our storage compartment.

Paul A.  |  First Impressions 
Clasificación:
5.0

This worked well for me due to the facilities location. I thought security was great. Never had a problem with anything.

LEONARD G.  |  Overall Experience 
Clasificación:
4.0

Bueno

Dyquiel A.  |  First Impressions 
Clasificación:
5.0

Very nice excellent customer service

edwin a.  |  First Impressions 
Clasificación:
5.0

Very friendly staff at this location and the entire facility is easy to navigate. I also love the extra security, as I felt my belongings in storage were safe!

Vera B.  |  Overall Experience 
Clasificación:
5.0

Outstanding staff at this location. Always helpful.

Larry P.  |  First Impressions 
Clasificación:
4.0

The front desk woman was very helpful and polite, I believe her name was Rachel(??), and she was quick to help me get my storage unit unlocked and ready for me.

Vera B.  |  First Impressions 
Clasificación:
5.0

My first time driving a u-haul and purchasing storage. Very kind and helpful customer service and very easy process.

courtney a.  |  First Impressions 
Clasificación:
5.0

Wow! What Great Service

Michael G.  |  First Impressions 
Clasificación:
4.0

We are waiting for notice of results of final inspection of unit to be sure we have been cleared of any further obligations.

DAVID M.  |  Overall Experience 
Clasificación:
5.0

Great staff, friendly and extremely helpful.

E. RIVKAH P.  |  First Impressions 
Clasificación:
4.0

I only rated above average because there were rodent droppings in my unit plus a few things damaged

juliana r.  |  Overall Experience 
Clasificación:
5.0

The management & staff is absolutely Great also keeps the facility very clear & makes you want to store there & rent there Trucks

Hassan T.  |  First Impressions 
Clasificación:
5.0

Miguel was very friendly and very helpful

Billy B.  |  First Impressions 
Clasificación:
5.0

The staff was wonderful. So helpful and friendly. I/we would definitely use them again.

annette S.  |  Overall Experience 
Clasificación:
5.0

They were easy to communicate with and all services were available. I would use them again.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Mngmt was very nice. He worked with us when we needed to upgrade to the next size up. Would recommend this facility/location to anyone moving into Temple, Tx. Thank you Midway U-Haul storage.

Michael M.  |  Overall Experience 
Clasificación:
5.0

Great and easy to work with. If the need arises, we will definitely use them again.

ANDVANCED L.  |  Overall Experience 
Clasificación:
5.0

Staff is great. I accidentally left my climate controlled unit open once and was notified within 24 hours by staff to let me know.

Rajpaul B.  |  Overall Experience 
Clasificación:
5.0

Very pleased

Carlos R.  |  Overall Experience 
Clasificación:
5.0

Love it

Philip D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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