Customer Reviews for U-Haul Moving & Storage of Midtown

1,578 comentarios

3500 S Sheridan Rd   Tulsa, OK 74145

(918) 439-3139

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(918) 439-3139

3500 S Sheridan Rd
Tulsa, OK 74145

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff p0lite and friendly and knowledgeable.

MICHAEL G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryanne G.  |  First Impressions 
Rating:
5.0

Everything was excellent. I wish the 24/7 access didn't cost more.

Michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SALMAN A. 
Rating:
4.0

Customer did not leave a comment.

Stephen W. 
Rating:
1.0

The facility is well kept for a storage facility. But the building was always too hot, usually above 80 degrees. In all fairness it never seemed to be above the 85 mark that it was promised to stay under but moving things around in a building that's 82 or 83 degrees is not a comfortable environment. The staff also seemed to be incompetent in the simplest task. The staff members I dealt with were either rude, unmotivated, complained about how much they didn't like their jobs or overshared information about their personal life with information that should have never been shared with a customer. Overall the facility seemed to well kept but I would not recommend this place to anyone I know because of the terrible customer service.

Braden T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

I sincerely had an amazing experience. Moving from one state to another. I had to look for apartment. Being able to store my stuff with you guys for already a big help, plus being for free for a month, savings some dollars was simply AMAZING. I will definitely recommend everyone to your company. THANK YOU.

MATINGU B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHANDA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gina M. 
Rating:
4.0

Customer did not leave a comment.

BRANDON W. 
Rating:
5.0

Customer did not leave a comment.

maple k.  |  First Impressions 
Rating:
2.0

I was supposed to have my hitch installed on August 21st after scheduling it on August 6th. When I arrived at the Uhaul location they were not expecting me (showed up at 9am per my drop off reservation). After they confirmed that my appointment was that day they told me they didn't have the hitch at the location to install. They asked me to wait 2 hrs while they called around to see if they could get my hitch. After 2 hrs they told me they would try to get it in the next week. I had little update for the next week and a half. Finally on Wednesday 9/1 they called me to come in and get it installed. I did not receive any customer discounts from the store even though I had to wait an additional 2.5 weeks after my initial appointment. I will not be recommending uhaul to any of my friends or family for hitch installations.

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

Ann K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michelle R.  |  Overall Experience 
Rating:
1.0

The worst service I've ever received. The lady that dropped the ubox off was really good.

WARREN N. 
Rating:
5.0

U-Haul 3500 S Sheridan is always my first solution!

lance m.  |  First Impressions 
Rating:
4.0

Quick in and out on Sunday afternoon. Took care of business and I was on my way.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

DONALD GENOVIS B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
4.0

The hours are the only disappointment. The facility i am at is not doing 24hr access. Other than that it is great!

Joseph S.  |  First Impressions 
Rating:
5.0

I had a great experience.

MATINGU B.  |  First Impressions 
Rating:
5.0

Great reception. Very well explained and supported.

MATINGU B. 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
2.0

The folks in the office were incredibly rude. We rented for 2 months. My debit card on file was hacked, and canceled. When they called me for payment (nearly $400) they waited 3 weeks to remove their locks, keeping me locked out of my 3 units. We tried 3 times, waited almost an hour once for them to come back. Then once we got inside we were missing 2 TV’s, 2 bicycles, and several other items. We asked for a video footage and still haven’t got it.

Jerrid H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zyon T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elisha S. 
Rating:
5.0

Guys were great

Malik M.  |  Online Move In 
Rating:
3.0

We unloaded our Uhaul into a storage unit on site. When we were leaving there was a huge storm and an employee in the storage unit told us to just park the truck outside and leave the keys in it. This was on Friday 8/13. Yesterday I got an invoice saying that we kept the truck 2 extra days and didn't return it until 8/15 which is not true.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Shimika L.  |  Overall Experience 
Rating:
3.0

The manger was fine, but he had to leave and there was one person there and a bunch of people dropping off. I had to unhook my empty trailer and leave it.

STEVE W.  |  First Impressions 
Rating:
3.0

When we drop of the truck the sign said to wait and no one came out after a few minutes I had to go in side to get help

DANNY LEE J. 
Rating:
5.0

The GM and employees went above and beyond to help. They were outstanding.

ETHAN B. 
Rating:
1.0

I have bugs in my bags from here.

Keith P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph M.  |  First Impressions 
Rating:
4.0

I didn’t like how I was talked to by a UHAUL CSR- on Saturday. I received a letter stating I was late making my payment- although I had closed out the storage on 5/17; she kept talking over me- so I told her I didn’t want to talk to her. She persisted, so I hung up on her! Cris Munoz said he closed out the account, onn5/17, but apparently something wasn’t closed out. I went up to the facility and he ensured it was closed out.

Stephon C.  |  Overall Experience 
Rating:
1.0

The unit smelled like mice since the day we moved our stuff in and even an odor eater didn’t remove the smell. The staff was not friendly when I had to call about operational malfunctions. I would not use this facility again because of those two reasons.

Roxann W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACEE P. 
Rating:
5.0

Chris and his staff are amazing. They go above and beyond. It is already stressful trying to move and they make it so much easier.

EMANUEL D.  |  First Impressions 
Rating:
2.0

It shouldn't be so confusing, but then when I stood in line for so long;the gentleman that helped me was rude and condescending. I was not the only one with a problem,and I'm concerned about the facility altogether. Sorry about the score, but WOW!

Anna A.  |  Online Move In 
Rating:
5.0

Chris is very friendly and helpful!

Beth M.  |  First Impressions 
Rating:
5.0

Chris and his team are awesome

Emanuel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Chris was extremely helpful to resolve our storage issue which was caused by (1) The reservation agent who assigned 0036 even though it was not available at the location (2) Web storage system going down on 07/31/2021 aggregated our storage issue.

Mohamed Y.  |  First Impressions 
Rating:
1.0

I made reservations online for a 10x10x8 and storage wasn’t available so I have to down grade. I also had reservations for a 15’ moving truck and the assigned truck wasn’t available. Staff had the key but couldn’t locate the truck so he put me in a different truck that was returned by another customer during my time of checking in. Also billed for a a truck I didn’t drive. The mileage and gas range doesn’t match the truck the staff switch me to. Yesterday of many times renting from UHaul was absolutely a disaster.

Shudreka N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dejuan D.  |  First Impressions 
Rating:
3.0

Even though there was a large sign that said leave truck there and wait for someone to come out and assist. It never happened. It was hot 100 degrees and coming inside was better. Once the key to truck was handed over customer was unsure what to do next. Goodbye and thank you was said only.

Sherri S. 
Rating:
4.0

Customer did not leave a comment.

Amy P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sheldon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex H.  |  First Impressions 
Rating:
1.0

I lost my job because of covid. One month I received a letter that talked about selling my stuff because of lack of payment . I talked to the manager, and he said that as long as I kept him informed, he would work with me. It wouldn't do any good to sell my things, they would just have to throw them away. Then I received a notice of of selling my selling my things; that's when my nightmare started. I opted out for $0. I sent in my driver's license and waited for a form to be sent to me to sign to sign and send back. However, The form I received Was incorrect it was for the full amount. I kept messages messaging that I needed the corrected form but the manager would never reply. I can only presume my things have been trashed. I still don't have a job but I start one hopefully August 1st. I would have to have a hutch attached to my vehicle since I couldn't get two men and a truck to respond. I lost luggage, clothing and some momentos of my deceased mother. I only asked for help and patience till I could get back to Tulsa to get everything out of the unit. I was told I was already being helped, I'd be able to get everything out for $0.

Margret H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE R. 
Rating:
5.0

Customer did not leave a comment.

Robert L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wade L. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Jon W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andie C. 
Rating:
2.0

They have the wrong move out date on here. I moved out on July 7th not July 22nd. Everytime I came in the building to check on the amount owed I would get a run around. The unit itself was great! I just don’t think majority of the people that work there know what they are doing. I still haven’t received a receipt to my email and no one has contacted me about anything. I won’t be using them again.

Kamisha B.  |  Overall Experience 
Rating:
5.0

Great advance communication directly from the UBox truck driver for both the drop off and subsequent pickup. This was much appreciated.

John V. 
Rating:
5.0

Great customer service , and very helpful

MICHEL S. 
Rating:
5.0

Customer did not leave a comment.

Tramikka S.  |  Overall Experience 
Rating:
5.0

Great and friendly service!

Chris W.  |  First Impressions 
Rating:
5.0

Safe well lit environment

Tommy T. 
Rating:
5.0

Customer did not leave a comment.

EMERY T. 
Rating:
5.0

Have used U-Haul a time or two and everything went as smooth as it has in the past.

KEVIN S.  |  First Impressions 
Rating:
5.0

The manager Chris is very nice and helpful. Always answered any questions I had and went above and beyond when the computer was having issues when I first got my unit.

STACY S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JONATHAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

timarian C.  |  First Impressions 
Rating:
5.0

Need to extend rental til sunday

Reginald M.  |  First Impressions 
Rating:
2.0

Roaches.

gloria s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LES L. 
Rating:
4.0

Customer did not leave a comment.

Penny P.  |  First Impressions 
Rating:
1.0

Not secured at all!!!! Your unit WILL GET ROBBED and all they’ll give you for your stuff is $1000. MAX. Got cheated and stole from. This place is a JOKE!!! Claims it is secure, IT CLEARLY ISNT. Do NOT USE THIS LOCATION. They are a JOKE

Josh D.  |  Overall Experience 
Rating:
2.0

Very dissatisfied with the level of customer care

bobby e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mikaela B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew B. 
Rating:
3.0

Move in was confusing. More clear instructions are necessary.

Emily S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JAMES D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Drew U.  |  First Impressions 
Rating:
1.0

The whole thing was a terrible experience. I rented two u-boxes to move from one house to another. When it came time move the boxes to the new house the driver was instructed to take them to be stored at the facility. It was time to move and they couldn't guarantee the delivery to the new house on time. I then was forced to unload the u-boxes and take the contents of both containers via car trip two miles back and forth. I was promised a refund that I never received. Then I was charged the next month's rent when the empty uboxes were already returned. That monthly rent charge was reversed. Not happy! The mistake came from the joke of a uhaul store at 61st and Peoria. The people at the Sheridan location were very helpful and the driver was completely professional!

James J. 
Rating:
5.0

Customer did not leave a comment.

Conor H. 
Rating:
5.0

I was so pleastly surprised at how easy the move in process was. We were greeted by William who was so beyond helpful! He gave us a tour and show us yo our storage. He made sure we understood the alarm system and knew where to load and unload for the easiest route to the locker. I love that they have the neighbor share where you can leave things that others could use like furniture, clothes, medical equipment. Very clean and friendly!

Jacy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica m.  |  First Impressions 
Rating:
4.0

The Best

Christopher M.  |  Overall Experience 
Rating:
5.0

The manager, Chris, was exceptionally helpful and friendly. The other two initial representatives we're not knowledgeable, got details incorrect, and did not know how to recognize they were not doing as shown or instructed by their manager Chris, I witnessed their inability to comprehend when the manager tried to constructively show them the correct way again.

Chad H. 
Rating:
4.0

Customer did not leave a comment.

Brandon W. 
Rating:
3.0

Customer did not leave a comment.

Cevat U. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
3.0

Customer did not leave a comment.

Vickie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
1.0

I can't go with UBox anymore. It's very frustrating to work with UHaul. The customer care also not helpful, they just transferring the calls from one department to other department.

Arijit S. 
Rating:
5.0

Customer did not leave a comment.

JESSYCA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank H.  |  First Impressions 
Rating:
5.0

Your people are Wonderful! Your automatic billing system is HORRIBLE! It tried to charge me twice for the same move. Thanks to my credit card company, that didn't happen. I was charged twice for the delivery fee, once on the original contract, and again on the new contract that magically appeared on the day of delivery to my destination. The new contract was going to charge me storage fees for my Uboxes as of the date of delivery, along with a delivery fee. When I called in, once again your wonderful employees took care of the storage fees, removing them from my credit card. We both were trying to figure out the reason for the new contract. I had until the 27th of June, and then had 30 days free storage according to my original contract. I returned a lot of the boxes, blankets, etc. in the place I moved from, because I didn't need them. I got credit for most of the boxes, none of the file boxes with lids, but that is ok. I gave you a great overall rating, because you have stellar employees from your reservation agents, scheduling agents, trouble shooting personal, to the office employees, to the pick up and delivery drivers, counter represenatives, and every one that I came in contact with at Uhaul. Would I recommend you guys, yes! But I would caution people to watch the contracts that your computer system sends out, and their credit card statements.

Ann L. 
Rating:
5.0

Delivery of the truck was fast and efficient. Really, it took minutes. I was so surprised. An excellent operation.

DAVID G. 
Rating:
5.0

It was the easiest storage rental I have had. The lady that checked me in was very friendly and helpful.

Robin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mikaela B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

HOWARD B. 
Rating:
1.0

Customer did not leave a comment.

scott K. 
Rating:
5.0

Customer did not leave a comment.

kishia t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Drop off of the trailer was quick and easy. He even took off my hitch and put in my truck back seat. Very helpful! Took less than 5 minutes total👍 And I was on my way! Thank you!

Deborah B. 
Rating:
2.0

I originally reserved a uhaul for this past Saturday and when I called, I was trying to advise that I would need it for a week and the customer service representative changed my entire reservation to June 11th so everything I have set up for my move on Saturday June 5th had to be canceled which was a complete inconvenience because I went to uhaul expecting to get a truck and no trucks were available plus I had to pay movers (an extra out of pocket expense) to move out by Monday, June 7th.

Geneice W.  |  First Impressions 
Rating:
3.0

Onsite employee was rude and dismissive. I had to check the truck in myself and yet I dont work there. Offer a discount price if your employees aren't going to help with drop off

Daryl K. 
Rating:
1.0

Counter person Saturday at pickup was stressed out and terse. Person at drop off sunday(on time) was more interested in getting his cigarette than unhooking the trailer. When I finally unhooked it myself he showed up, I asked him not to smoke around me and he left. Just got my bill, shows I was charged for 2 days even though I picked it up late Saturday, and dropped it early Sunday. I won't use this location again, they seem to have some significant staffing issues.

steve S. 
Rating:
4.0

Maybe have more staffing. There's were only 2 men there running things and it was very slow service. But they did an excellent job

Mollie C. 
Rating:
5.0

Let me oothers rent closer to home to save miles

LUANN A. 
Rating:
4.0

Under staffed. But staff was efficient with the people

KELLYRAY D. 
Rating:
3.0

The UHAUL was extremely loud in the cab. "This was the only one we had." The gas measured as the receipt said and until we started it and drove off the lot it dropped tremendously. Also, we were told that the amount of gas we used wouldn't be affected by the catalytic converter being gone and it was. We spent 68.00 in gas

Linda E. 
Rating:
1.0

First of all, the only two guys working the front counter were very backed up, very stressed and very rude to customers. Only younger male employee with tattoos even loudly stated "ya'll are making me wanna quit this job today", with 7 other customers standing within earshot. Then he stood texting on his phone for close to 10 minutes, while customers waited to be helped. I also had to walk back into the store to ask for a wiring cable, which that trailer was missing, and the young employee looked up and said "for real, another one?", all while 8 other people ahead of me. The older man was becoming rude and lacked communication skills. I understand it was a holiday weekend, but Im in customer service myself and have a sense of professionalism around customers, no matter my stress level. I will never go back to this location, and I heard multiple people in line behind me say the same.

Christopher M. 
Rating:
5.0

Nice guy, was pleasant to deal with.

JASON C. 
Rating:
5.0

None

grechanel j.  |  First Impressions 
Rating:
5.0

Jodee was so friendly and helpful! She fit us into her busy schedule when we were finished with the Uboxes earlier than expected. All of our belongs arrived to our new house in the same condition they were in when we put them in the containers. Would use again and will recommend to friends and family.

Tiffany B. 
Rating:
5.0

None

grechanel J. 
Rating:
1.0

The truck only had one working headlight. The latch to the cargo was broken. I lost some of my things because it came open while I was driving. I didn't realize it until I reached my destination. The customer service workers had no care when I told them about the headlight. He just said I shouldn't be driving in the dark and to have the truck back before it got dark. I will never ever go back to that location. I've been there twice and the first time it took them 2 hours after my reservation time to get it ready and the truck was filthy. There was mud on the seats, floor and the outside of the truck. The people working there shouldn't be. It's the only location I've ever had issues with.

JUANISHA C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl K. 
Rating:
4.0

Customer did not leave a comment.

JULIA P. 
Rating:
3.0

Try to get staff to understand that people pay for their truck and moving supplies online and expect to get that stuff when they come to pick up their truck.

OSAHON O. 
Rating:
5.0

We had a bit of confusion when we first got there because the computer system was having problems. But the people there were great and we got it worked out just fine.

Frank H.  |  First Impressions 
Rating:
5.0

I've been a VERY satisfied UHaul customer for over 50 years (20 years in the USAF) VERY well built trailers and trucks that protect my personal belongings. Respectfullly, Major Larry by Johnston USAF retired

Larry J. 
Rating:
4.0

Customer did not leave a comment.

Joseph H.  |  Online Move In 
Rating:
4.0

Rude counter attendant. Wanted to lecture me about where I parked first before engaging in my rental. Almost walked out but I needed a truck that day. Some basic human relations skills would go a long way with this guy - especially when you're customer facing.

Steve J. 
Rating:
5.0

Customer did not leave a comment.

Jason P.  |  First Impressions 
Rating:
4.0

The truck has a problem with its AC where it cuts out at certain speeds

dustin F. 
Rating:
3.0

Slow y'all need more help @ the counter

BARBIE D. 
Rating:
5.0

I understand this date was a very, uniquely busy time for uhaul, and I thank your personnel for making my experience as painless as possible. Improvements? More trucks at desired locations without having to drive so far out of my way to get one. Maybe allow smaller vehicles such as pickups and vans to make one way trips? I'm sure you have your reasons for such policies, but you asked! Thanks.

John B. 
Rating:
4.0

Very good just didn't have enough help in office to get more customers to there retails faster that was the only thing

robert B. 
Rating:
1.0

Rented a truck, used the 'encouraged' Truck Share 24/7 service, where you check in on your phone upon arrival and go through the process to gain access to your truck remotely. I do not recommend the process, it took 3 times longer than walking in to check in - over a 30-minute process, then you still had to walk in to get the key from the counter, which defeated the whole purpose I think. Returned the truck 23 hours ahead of due time, the attendant took the key and said he would take care of it and send an e-receipt. 2 hours later the receipt showed a $30 fuel service fee and a $31.88 8 GL fuel charge. A $41 rental turned into $111 real quick. I took photos of the gas gauge before and after, right at 1/4 tank. The mileage out was 71164, mileage in was 71167. We literally drove 2 miles total, just needed it at a neighboring business to store items in it overnight. The return receipt showed the gas right between 1/8 and 1/4 tank, which is a misread by the attendant. When I called immediately after getting the receipt, I called and spoke to Mike on Sat. 4:30pm. Mike was friendly on the phone and explained that they were training new employees and that they would get it fixed. I attempted to call Mon. to follow up since I did not have a corrected receipt yet. The hold time was over 20 minutes, so I gave up - I don't have that time to spare when at work. I called Tues. 5/25 and spoke with Keisha (sp?), who was also very friendly. She said she would contact Chris, the general manager and that he would check it out and call me back. As of 5/27 1pm (48 hours later, and 5 days later from my first call) I still have yet to receive a callback or receive corrected receipt. So I tried to call again, and again am told the hold wait time is 20 minutes. This is beyond frustrating because: 1) we rent these trucks 2-3 times per year for such events, and It's inconvenient to have to change rental providers due to lack of Uhaul's integrity and customer service, especially when they are right next door to us, 2) I am wasting a lot of my time and my employers time trying to fix a $60 mistake, 3) They are making me look bad to my employer for wasting their money in exorbitant fees, of no fault of my own other than trusting Uhaul to the agreed terms of the rental. For all of this, I believe it now merits public reviews to warn other renters to beware. If they don't care about me, just 1 customer of many, maybe they will care if they lose a handful more by my review. Its sad public shaming has to dictate a response...if they even care to respond. But then again, maybe they don't care.

BRANDI P. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

The invoice wasn't correct. I have to call them and get them to correct the invoice to show that I paid when I rented the vehicle and it's not showing that on the original invoice.

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

jason D. 
Rating:
5.0

Great service at the LOCAL level, friendly professional driver. Ill give a high star rating to not sink their stats...but overall rating is POOR The customer service number is TERRIBLE. One of the longest hold times Ive ever had to deal with. There are conflicting directions- telling you to make changes on the website, but no option to do so. A separate order number when you are getting your original Ubox back ???? Why make that more confusing ? If it is the same box it should keep the same order number ! When I finally spoke with a representative 45 minutes later, they were polite and professional.

Lisa S. 
Rating:
1.0

Sent me to the wrong U-Haul I Uber there cost me $20 to get to the right U-Haul and they wouldn't give me a discount they were very unprofessional and rude

CRAIG G. 
Rating:
4.0

Front desk needs more help. Only one person and seemed a bit frazzled.

MIke S. 
Rating:
5.0

Everyone should be encouraged to do most rental transactions online before going to facilities!

CLAY R. 
Rating:
5.0

Customer did not leave a comment.

GARY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrel B. 
Rating:
3.0

Guy who helped me was rude when I dropped off my truck a day early.

Grayson G. 
Rating:
5.0

Cleaner location then my other uhaul location. Also they worked as a tem and didnt pass something on to the next employer and was willing to help when needed like like one of the other uhaul locations.

Oleana M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Blair B. 
Rating:
5.0

Customer did not leave a comment.

Thad D. 
Rating:
5.0

Checking in my truck it wasnt explained to me why I had to pay extra $100. ...all he did was read off my expenses of the rental truck. Later looking at my contract and receipt I realized I only was supose to keep the truck 48hrs and I went ovr by 8 hrs ..so it makes btr sense about my bill ... still over all experience was A+...christopher was exceptional at help w renting the truck and helping me w boxes and supplies ...very understanding and great custo.er service .the old guy checking in my truck not so much ...he acted activated cause we came like 15 min bfr close. The young guy w him was very nice and friendly. ....uhaul could improve on there trucks by putting a fold out second step off the back bumper make it easier to get into back of truck. ...this place is exceptionally clean well stocked and lit up ...mostly friendly staff Best one in Tulsa.

robert S. 
Rating:
1.0

The clerk did not want to help me when I walked in he said that's for one night and one night only they were not allowing access to storage overnight and I have to wait till 7 a.m. when the shop opened again I was extremely upset especially since I had a 26 foot U-Haul loaded and needing to unload it as I had planned horrible experience

Ericka G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LENG C. 
Rating:
3.0

Customer did not leave a comment.

Connie E.  |  Overall Experience 
Rating:
5.0

you re. on point !!!

SANDRA E. 
Rating:
5.0

Nothing everything went smooth.

SANDRETTE H. 
Rating:
4.0

Customer did not leave a comment.

ERICA R. 
Rating:
5.0

Great people and big help.

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

susan G. 
Rating:
3.0

Customer did not leave a comment.

Jim P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie F. 
Rating:
5.0

Not one thing I'd change!

Karen J. 
Rating:
5.0

Both check-in and check-out were handled in a courteous and organized fashion. No complaints!

Joy A. 
Rating:
5.0

This is the only storage I will ever use again.

Kori S.  |  First Impressions 
Rating:
1.0

Price was NOT as advertised! I used a pickup for less than 2 hours. Advertisements state $19.99, I paid over $80.00 and brought it back clean with a full tank of gas. When I booked online it said $36.54 but I was charged $150.00 at the time of the rental. To rent a base model Chevy with a slipping transmission. Y'all some crooks!

JEREMIAH C. 
Rating:
5.0

Quick, efficient check in and hook up.

Brenda E. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
5.0

Customer did not leave a comment.

Heidi L. 
Rating:
5.0

Customer did not leave a comment.

VINCENT J. 
Rating:
5.0

Good Job. will use again when house is built

Neva P.  |  First Impressions 
Rating:
5.0

Everyone I dealt with was professional, courteous and helpful in answering my questions and concerns. I could not be happier with my experience. Jodee was amazing, she gets a gold star!

Karen G. 
Rating:
5.0

The Tulsa staff was really amazing.

Tommy M.  |  First Impressions 
Rating:
2.0

She said I need to upload my license. I said I'm not sure what that means. She said “I'll walk you through it. I'm going to get the truck while you do that.” She then left, came back and said “Did you do it?” Her words didn't match her actions. Those 60 and older shouldn't be made fun of because technology doesn't come naturally. She was very rude. No empathy at all

WILLIAM M. 
Rating:
1.0

refund the $20.00 I was charged for security which I said I didn't want but was forced to pay for.

Leanne S. 
Rating:
4.0

Customer did not leave a comment.

TONYA M. 
Rating:
5.0

Very friendly, helpful staff and would definitely recommend this location!

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Chris and his team were on point!

PAUL T. 
Rating:
1.0

When you say you are going to have a hitch installed by the end of the day, have the hitch installed. Four days later I still do not have a hitch on my car and no one returns my calls.

Janet J. 
Rating:
5.0

Customer did not leave a comment.

Carra K. 
Rating:
1.0

I use this location any time I need a truck, however...after this last experience, I am rethinking that choice. The gentleman (using that word VERY loosely) that was working was not professional AT ALL! He apparently was upset with the fact he was working alone and the girl that was supposed to be in wasn't there. He made the comment "It looks like she won't be the only one quitting today." He got frustrated with me because I have a new phone with an overlay program and it wouldn't allow me to take a picture of my DL for the reservations. I explained it to him and he acted like it was my problem and there was no other way to process. I just looked at him and said "I don't know what to tell you, but my phone won't do it. What do you do with people who don't have cell phones?" (BTW, they do still exist. My Aunt for one!) He then rudely stated, just give it to me. I handed it over and we completed that part of the transaction. He then went about trying to find a key for the truck I needed. He literally started chunking keys onto the floor from the board, mumbling under his breath, and overall being an ass! He finally found me a key and brought the truck around. To say that it was dirty is an understatement. It was filthy! I had to sweep it out before using it. The tow button didn't work, the steering wheel was nasty and sticky. Someone had spilled something in the floor. It was disgusting! When I returned the truck a few hours later, I did not see him, but I did see the gentleman with whom I have seen before and he was very polite. Per my printout, the name of the person that processed by reservation was Nolan Johnson. I do not know the name of the other gentleman.

Jo-Rita D. 
Rating:
5.0

Thankful for the convenient location

JOHN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katlyn M.  |  First Impressions 
Rating:
1.0

Between the chicken sh*t "Owner" Chris who we found out lied on multiple occasions, to constantly being over billed (billed twice watch month) empty promises, theft. Lies from employees, not getting any of our account information right. These stupida$$es charged us for a month of rent when we didn't even have a storage unit! THANKFULLY my bank caught it and stopped the charges and called us

BRANDON r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LINDA M.  |  Overall Experience 
Rating:
5.0

Chris was amazing. Very helpful, explained everything to me when I was in a panic for a unit, and walked me through the process. So glad I chose this location for our move!!

Kerri F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adrienne k.  |  First Impressions 
Rating:
1.0

I am not blaming uhaul for the theft that occurred in my unit. However, I find it strange that the alarm system to the unit’s we’re mysteriously unarmed that night. Fron previous reviews this is the second time this has happened. Then I moved to an inside more secure unit. My access card never worked and then I find out that they changed the access hours to during office business hours only. It would have been nice too have been told instead of making several trips trying to get in. I would not recommend this location- they have poor customer service- I even observed the Mgr Chris Munoz tell a customer that his propane filler was down and sent her to another location. When she left he laughed and said it just too cold to go out and do it so I tell them it’s down.

Chris C.  |  Overall Experience 
Rating:
1.0

The guy was very incompetent and had no idea what he was doing. We were there for an hour just to get a storage unit which shouldn't have taken that long. The guy just kept making mistakes over and over again.

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrienne S.  |  Overall Experience 
Rating:
1.0

The employees where rude. They allowed access to anybody homeless people. When I moved out they kept charging me and said they were going to lock up an empty storage unit for 3 months. There were break ins all the time.

Carla D.  |  Overall Experience 
Rating:
5.0

The gentleman at the check in desk was extremely Helpful.

sherrie k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zach M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris R.  |  First Impressions 
Rating:
3.0

My unit was so far back from the door that it took all day to do anything. Poor design for an indoor storage facility.

Melissa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY A.  |  First Impressions 
Rating:
3.0

The process was time consuming when I got to the office. I filled out all information on the internet and they had to resubmit the information on application again.

Mike L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matt R.  |  Overall Experience 
Rating:
1.0

So I asked for a trailer and a storage unit. First off, the unfriendly guy [Lucas] gave me a unit that was already occupied. I had to go back to the front to get the issue resolved. Luckily the one next to it was free so he told me to use that one instead. He also failed horribly to mention that I needed to disarm my unit with the card before opening my unit door or else the alarm will blare very loudly for a few minutes before shutting off. This happened 3 times; thank goodness I'm not deaf....it just so happened that an older gentlemen saw our distress and told us how things worked. Lastly, I can't believe they only have one loading dock. I had to keep my uhaul for an extra day because every time I tried to move my stuff in, there was someone else taking up the space and carts. I finally backed up in front of the ramp that is intended for people and unloaded my stuff there because I wasn't about to risk hitting another truck or scrape off my front bumper on the ridiculous brick wall they have bordering the parking lot when trying to park in-between or next to a truck. If I would've known it was that difficult I would've went with my old storage place. Oh and to top it all off some random guy and my contract got mixed up so a uhaul store in Texas tried to charge me $244 for his truck, which luckily my bank declined....such a headache.

Melissa O.  |  First Impressions 
Rating:
3.0

Storage outside needs to have more units

Corey T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEBORAH S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jason E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaTysha J.  |  First Impressions 
Rating:
5.0

The only issue I had was lack of communication between the uhaul employees what I mean by that is that my debit card was used over the phone to one place but then I use my debit card at the store but it's only showing that my debit card was used once and it doesn't show that it was ever used again for another amount so it just basically looks like I didn't pay a and that's not the case but otherwise I mean they really try to help get the situation taken care of as much as possible you just have to have a lot of proof of what you've done and what you have so but otherwise pretty cool

Jacquelin M.  |  First Impressions 
Rating:
1.0

I am just very disappointed. I have 3 existing units and was just adding a 4th. I literally walked up and down the floors 4or 5 times going to wrong units- after being on the road for hours. I am alarmed the emergency call bottom had no response. How is that secure and safe environment if there is no response. I called because the alarm kept going off. The service has drastically declined and just very disappointed with the service.

david c.  |  First Impressions 
Rating:
5.0

Excellent staff and employees

Michael P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendrick H.  |  First Impressions 
Rating:
5.0

Lucas (@ South Sheridan location-Tulsa, Ok) was a great guide and efficient, very polite, very patient and nice demeanour and I noticed that same spirit with the person he dealt with prior to my transaction and his colleagues. Thank you, Lucas.

Marsha M.  |  First Impressions 
Rating:
5.0

The person who took my initial call was curtious , knowledgeable, and efficient to my need... we even laughed it was so pleasurable to have the stress of the day relieved. I called because I needed to find a unit fast and a unit not to far from where I was moving from and get to work. My previous Storage was vandalized and just a mess but in less than a few minutes the young lady had a unit reserved a truck just in case and conformation numbers ready and we laughed . When I got to the actual midtown location I was greeted with a smile and response of urgency to meet my needs. Had the grand tour to my selected storage spot and a few chuckles along the way, I throughly understood what... how to operate and the young man was very kind. I left mid town feeling a sence of satisfaction and gratitude as I went to work feeling all the stress of the morning was defeated by the kindness that I received from these total strangers... UHAUL you’ve got an Awesome team! I thank you very much!!!! Dot Cason

Dottie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edna b.  |  First Impressions 
Rating:
2.0

The facility itself is fine, but the employee who checked us in was far from friendly. It was as if we were bothering him.

Wendy R.  |  First Impressions 
Rating:
1.0

Locked out of my unit after hours for over 20 minutes because 24-hour access was never put on my account when it was supposed to be, also threatened with eviction for an issue I wasn't involved in.

Stephanie S.  |  First Impressions 
No reviews have been submitted for this location.

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