Customer Reviews for U-Haul Moving & Storage of Midtown

1523 comentarios

3500 S Sheridan Rd   Tulsa, OK 74145

(918) 439-3139

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(918) 439-3139

3500 S Sheridan Rd
Tulsa, OK 74145

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jon W.  |  First Impressions 
Rating:
2.0

They have the wrong move out date on here. I moved out on July 7th not July 22nd. Everytime I came in the building to check on the amount owed I would get a run around. The unit itself was great! I just don’t think majority of the people that work there know what they are doing. I still haven’t received a receipt to my email and no one has contacted me about anything. I won’t be using them again.

Kamisha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tramikka S.  |  Overall Experience 
Rating:
5.0

Great and friendly service!

Chris W.  |  First Impressions 
Rating:
5.0

Have used U-Haul a time or two and everything went as smooth as it has in the past.

KEVIN S.  |  First Impressions 
Rating:
5.0

The manager Chris is very nice and helpful. Always answered any questions I had and went above and beyond when the computer was having issues when I first got my unit.

STACY S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JONATHAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

timarian C.  |  First Impressions 
Rating:
5.0

Need to extend rental til sunday

Reginald M.  |  First Impressions 
Rating:
2.0

Roaches.

gloria s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Penny P.  |  First Impressions 
Rating:
1.0

Not secured at all!!!! Your unit WILL GET ROBBED and all they’ll give you for your stuff is $1000. MAX. Got cheated and stole from. This place is a JOKE!!! Claims it is secure, IT CLEARLY ISNT. Do NOT USE THIS LOCATION. They are a JOKE

Josh D.  |  Overall Experience 
Rating:
2.0

Very dissatisfied with the level of customer care

bobby e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mikaela B.  |  Overall Experience 
Rating:
3.0

Move in was confusing. More clear instructions are necessary.

Emily S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JAMES D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Drew U.  |  First Impressions 
Rating:
5.0

I was so pleastly surprised at how easy the move in process was. We were greeted by William who was so beyond helpful! He gave us a tour and show us yo our storage. He made sure we understood the alarm system and knew where to load and unload for the easiest route to the locker. I love that they have the neighbor share where you can leave things that others could use like furniture, clothes, medical equipment. Very clean and friendly!

Jacy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica m.  |  First Impressions 
Rating:
4.0

The Best

Christopher M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Vickie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSYCA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank H.  |  First Impressions 
Rating:
5.0

It was the easiest storage rental I have had. The lady that checked me in was very friendly and helpful.

Robin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mikaela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kishia t.  |  First Impressions 
Rating:
2.0

I originally reserved a uhaul for this past Saturday and when I called, I was trying to advise that I would need it for a week and the customer service representative changed my entire reservation to June 11th so everything I have set up for my move on Saturday June 5th had to be canceled which was a complete inconvenience because I went to uhaul expecting to get a truck and no trucks were available plus I had to pay movers (an extra out of pocket expense) to move out by Monday, June 7th.

Geneice W.  |  First Impressions 
Rating:
5.0

None

grechanel j.  |  First Impressions 
Rating:
5.0

We had a bit of confusion when we first got there because the computer system was having problems. But the people there were great and we got it worked out just fine.

Frank H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jason P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY A.  |  Overall Experience 
Rating:
5.0

Cleaner location then my other uhaul location. Also they worked as a tem and didnt pass something on to the next employer and was willing to help when needed like like one of the other uhaul locations.

Oleana M.  |  Overall Experience 
Rating:
1.0

The clerk did not want to help me when I walked in he said that's for one night and one night only they were not allowing access to storage overnight and I have to wait till 7 a.m. when the shop opened again I was extremely upset especially since I had a 26 foot U-Haul loaded and needing to unload it as I had planned horrible experience

Ericka G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Connie E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jim P.  |  Overall Experience 
Rating:
5.0

This is the only storage I will ever use again.

Kori S.  |  First Impressions 
Rating:
5.0

Good Job. will use again when house is built

Neva P.  |  First Impressions 
Rating:
5.0

The Tulsa staff was really amazing.

Tommy M.  |  First Impressions 
Rating:
5.0

Thankful for the convenient location

JOHN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katlyn M.  |  First Impressions 
Rating:
1.0

Between the chicken sh*t "Owner" Chris who we found out lied on multiple occasions, to constantly being over billed (billed twice watch month) empty promises, theft. Lies from employees, not getting any of our account information right. These stupida$$es charged us for a month of rent when we didn't even have a storage unit! THANKFULLY my bank caught it and stopped the charges and called us

BRANDON r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LINDA M.  |  Overall Experience 
Rating:
5.0

Chris was amazing. Very helpful, explained everything to me when I was in a panic for a unit, and walked me through the process. So glad I chose this location for our move!!

Kerri F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adrienne k.  |  First Impressions 
Rating:
1.0

I am not blaming uhaul for the theft that occurred in my unit. However, I find it strange that the alarm system to the unit’s we’re mysteriously unarmed that night. Fron previous reviews this is the second time this has happened. Then I moved to an inside more secure unit. My access card never worked and then I find out that they changed the access hours to during office business hours only. It would have been nice too have been told instead of making several trips trying to get in. I would not recommend this location- they have poor customer service- I even observed the Mgr Chris Munoz tell a customer that his propane filler was down and sent her to another location. When she left he laughed and said it just too cold to go out and do it so I tell them it’s down.

Chris C.  |  Overall Experience 
Rating:
1.0

The guy was very incompetent and had no idea what he was doing. We were there for an hour just to get a storage unit which shouldn't have taken that long. The guy just kept making mistakes over and over again.

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrienne S.  |  Overall Experience 
Rating:
1.0

The employees where rude. They allowed access to anybody homeless people. When I moved out they kept charging me and said they were going to lock up an empty storage unit for 3 months. There were break ins all the time.

Carla D.  |  Overall Experience 
Rating:
5.0

The gentleman at the check in desk was extremely Helpful.

sherrie k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zach M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris R.  |  First Impressions 
Rating:
3.0

My unit was so far back from the door that it took all day to do anything. Poor design for an indoor storage facility.

Melissa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY A.  |  First Impressions 
Rating:
3.0

The process was time consuming when I got to the office. I filled out all information on the internet and they had to resubmit the information on application again.

Mike L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matt R.  |  Overall Experience 
Rating:
1.0

So I asked for a trailer and a storage unit. First off, the unfriendly guy [Lucas] gave me a unit that was already occupied. I had to go back to the front to get the issue resolved. Luckily the one next to it was free so he told me to use that one instead. He also failed horribly to mention that I needed to disarm my unit with the card before opening my unit door or else the alarm will blare very loudly for a few minutes before shutting off. This happened 3 times; thank goodness I'm not deaf....it just so happened that an older gentlemen saw our distress and told us how things worked. Lastly, I can't believe they only have one loading dock. I had to keep my uhaul for an extra day because every time I tried to move my stuff in, there was someone else taking up the space and carts. I finally backed up in front of the ramp that is intended for people and unloaded my stuff there because I wasn't about to risk hitting another truck or scrape off my front bumper on the ridiculous brick wall they have bordering the parking lot when trying to park in-between or next to a truck. If I would've known it was that difficult I would've went with my old storage place. Oh and to top it all off some random guy and my contract got mixed up so a uhaul store in Texas tried to charge me $244 for his truck, which luckily my bank declined....such a headache.

Melissa O.  |  First Impressions 
Rating:
3.0

Storage outside needs to have more units

Corey T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEBORAH S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jason E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebecca N.  |  Overall Experience 
Rating:
2.0

Records are poorly keep

lee s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaTysha J.  |  First Impressions 
Rating:
4.0

Billing was super easy, and the staff could always answer any questions I had.

olivia a.  |  Overall Experience 
Rating:
5.0

Had no issues at all; nice clean place, felt very “safe” environment. Thank you !

Bridget M.  |  Overall Experience 
Rating:
5.0

Excellent staff.

Nick H.  |  Overall Experience 
Rating:
5.0

The only issue I had was lack of communication between the uhaul employees what I mean by that is that my debit card was used over the phone to one place but then I use my debit card at the store but it's only showing that my debit card was used once and it doesn't show that it was ever used again for another amount so it just basically looks like I didn't pay a and that's not the case but otherwise I mean they really try to help get the situation taken care of as much as possible you just have to have a lot of proof of what you've done and what you have so but otherwise pretty cool

Jacquelin M.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Nick H.  |  First Impressions 
Rating:
1.0

I am just very disappointed. I have 3 existing units and was just adding a 4th. I literally walked up and down the floors 4or 5 times going to wrong units- after being on the road for hours. I am alarmed the emergency call bottom had no response. How is that secure and safe environment if there is no response. I called because the alarm kept going off. The service has drastically declined and just very disappointed with the service.

david c.  |  First Impressions 
Rating:
4.0

We were in the middle of a renovation happening there but overall we could not complain about the staff or convenience of the space we were able to use.

beth s.  |  Overall Experience 
Rating:
5.0

I don't know if Chris owns the place or not, I do know that he runs this place like he owns it.........He treats his customers with respect and like every single customer is his number 1 priority!! Awesome place!!!

Lisa H.  |  Overall Experience 
Rating:
5.0

I only wish you had more people to answer the phone when I call. The wait time is long!!

kayce g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda C.  |  First Impressions 
Rating:
5.0

Excellent staff and employees

Michael P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Preston G.  |  Overall Experience 
Rating:
5.0

The staff was awesome, informative, professionals. They took excellent care of of us at the 3500 south Sheridan Tulsa ok location.

Jody R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendrick H.  |  First Impressions 
Rating:
4.0

Climate control in the new building needs to be increased, there was no air flow when we moved in yesterday. Very muggy. The staff was great and very helpful and kind. Thank you

Jody R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna O.  |  Overall Experience 
Rating:
3.0

i movee my stuff out several weeks ago. i called the office as well as email . i even went online to site an went thru the move out service. i still havent received any confirmation or my deposit back.

nittana m.  |  Overall Experience 
Rating:
5.0

Chris is a fantastical manager! His attention to the many details involving my move that I am doing as we speak, has made this one of my best moving experiences so far!😍 Midtown Uhaul rocks!!😍

frances b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie A.  |  Overall Experience 
Rating:
3.0

Kinda over priced for the space . But I paid it for convenience so Im sure others will to. Not complaining . just my opinion.

nittana m.  |  First Impressions 
Rating:
5.0

Lucas (@ South Sheridan location-Tulsa, Ok) was a great guide and efficient, very polite, very patient and nice demeanour and I noticed that same spirit with the person he dealt with prior to my transaction and his colleagues. Thank you, Lucas.

Marsha M.  |  First Impressions 
Rating:
5.0

The person who took my initial call was curtious , knowledgeable, and efficient to my need... we even laughed it was so pleasurable to have the stress of the day relieved. I called because I needed to find a unit fast and a unit not to far from where I was moving from and get to work. My previous Storage was vandalized and just a mess but in less than a few minutes the young lady had a unit reserved a truck just in case and conformation numbers ready and we laughed . When I got to the actual midtown location I was greeted with a smile and response of urgency to meet my needs. Had the grand tour to my selected storage spot and a few chuckles along the way, I throughly understood what... how to operate and the young man was very kind. I left mid town feeling a sence of satisfaction and gratitude as I went to work feeling all the stress of the morning was defeated by the kindness that I received from these total strangers... UHAUL you’ve got an Awesome team! I thank you very much!!!! Dot Cason

Dottie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hazel M.  |  Overall Experience 
Rating:
5.0

The unit was excellent. The staff were very helpful. Thank you for everything!!!

Denjah H.  |  Overall Experience 
Rating:
3.0

The person who booked my reservation for the storage unit was very professional and help. However, after arriving to the storage location the agent who assisted with providing the rental space were persistent and misleading regarding purchasing a lock for the unit. He stated that I had to purchase a lock from them in order to use the unit. Also, my entrance card never worked to get into the building. The agent upon check out was polite and knowledgeable.

constance l.  |  Overall Experience 
Rating:
1.0

Doors should be locked at all times, that’s why I was given a code/card. Never used it once because doors where unlocked. I believe you need to review your process with sending letters to the emergency contacts. I missed a payment, received your email and immediately paid it. A week or so later, my emergency contact received a letter that I owed a balance. First off, it was never clearly explained that was your intention to use an emergency contact in that manner. Second, not even 24hrs late and you sent such a letter to them. You already have the authority to lock me out of my belongings, and ultimately can sell them for their value. Bottomline, this policy doesn’t work for me and I have moved out, and no longer will use ”any” of your services in the future and will share to others why when asked for recommendations.

jeremy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hazel M.  |  First Impressions 
Rating:
2.0

Several times my access card wouldn't work,there would only be maybe one or two people working the office that has very little knowledge or experience.And it would take as long as an hour to get served.I work alot and really can't wait as long as it takes for service there.I will never again use your services or storage facilities and advise anyone that asks me not too.

james d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edna b.  |  First Impressions 
Rating:
2.0

The facility itself is fine, but the employee who checked us in was far from friendly. It was as if we were bothering him.

Wendy R.  |  First Impressions 
Rating:
5.0

Thank you

Matthew T.  |  Overall Experience 
Rating:
5.0

Very easy experience and a very clean facility.

Mechele K.  |  First Impressions 
Rating:
4.0

Little short with his words.

ALICE T.  |  First Impressions 
Rating:
4.0

Great facility and employees.

ELIZABETH C.  |  Overall Experience 
Rating:
5.0

Chris the on-site manager was extremely helpful and professional. I do a lot of business with uhaul and have found chris to be one of the best people in town to work with.

anthony h.  |  Overall Experience 
Rating:
5.0

Great!

JOSHUA L.  |  Overall Experience 
Rating:
5.0

This is my 3 rd trip using large trucks. Working with the 3500 & Sheridan in Tulsa has been great. Great service, Keese is very helpful & quick with info needed. The store is well stocked to meet rev

Revis G.  |  First Impressions 
Rating:
2.0

It ok not enough room need more big room thank you.

Olivia K.  |  First Impressions 
Rating:
5.0

Chris has gone above & beyond with great customer service in my behalf!! I have always come back to UHaul....but Midtown UHaul & Chris helped my transition from home to storage a great experience!!

frances b.  |  First Impressions 
Rating:
3.0

You need more staff.It"s a very large facility .And every time I have to conduct business there,it seems like I'm there way too long.I"m a security guard,I work a lot of hours and time is a premium.

james d.  |  Overall Experience 
Rating:
4.0

Facility very clean. Staff very accommodating in providing rental after reserved storage unavailable. Probably would not have rented if was aware of the distance from the door to the unit.

carol s.  |  First Impressions 
Rating:
5.0

I love this uhaul location and what makes it so incredibly awesome is the staff!!

Lisa H.  |  Overall Experience 
Rating:
5.0

Customer service was excellent

james g.  |  First Impressions 
Rating:
5.0

Love the facility.. So clean and tidy and secure.

KERRIE B.  |  First Impressions 
Rating:
5.0

Manager Very courteous and helpful

stacey g.  |  First Impressions 
Rating:
5.0

It was a wonderful experience and I will definitely use this location and U-Haul again!!

wendy e.  |  First Impressions 
Rating:
1.0

Locked out of my unit after hours for over 20 minutes because 24-hour access was never put on my account when it was supposed to be, also threatened with eviction for an issue I wasn't involved in.

Stephanie S.  |  First Impressions 
Rating:
5.0

You couldn't ask for a better crew.

Johnie T.  |  First Impressions 
No reviews have been submitted for this location.

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