Customer Reviews for U-Haul Moving & Storage of Midtown at Louisiana

2,178 comentarios

2420 Louisiana St   Houston, TX 77006
(South Midtown)

(713) 529-2998

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(713) 529-2998

2420 Louisiana St
Houston, TX 77006
(South Midtown)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Absolutely recommend because of the awesome team and customer service.

Thom R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irvin G. 
Clasificación:
5.0

The staff was very friendly and helpful. They made this rental experience smooth and efficient. ¡Gracias!

Emily S. 
Clasificación:
1.0

Very disappointed, the truck didn't start after it was loaded. Called the roadside assistance, a gentleman came and did nothing. He told us it's out of gas. Called the roadside assistance again they sent another person he said it's not going to be fixed here so we have to two it away. He said he'll come back to two the truck in 10 minutes. We unloaded the truck and waited one hour then called the roadside assistance and she said: I'll send someone. 30 minutes later I got a ETA of 90 minutes. They even charged me for the rental. I ended up paying for my workers $700, $500 penalty to the client for not being able to complete the staging and $50 for uhaul truck. Additionally my time, hassle and stress is the result of this experience.

Shiva S. 
Clasificación:
3.0

The parking situation needs to be improved. There is basically no room to park a personal vehicle while getting supplies from the store.

Troy H. 
Clasificación:
5.0

Everything was great!

WALISHIA F. 
Clasificación:
3.0

Headlight on passenger side was very, very week. The dolly green clasp came off and we were still charged although we didn't use it. The dolly should have even been in the truck.

Mike A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akili A. 
Clasificación:
5.0

Staff was very helpful and friendly. I liked that I was able to pick up my rental very quickly

Andrew M. 
Clasificación:
5.0

Both gentleman in the front were super knowledgeable and explained the process thoroughly. Overall excellent service!

Jose R. 
Clasificación:
5.0

Folks who helped me were nice

Dalton S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY ROSE E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando A.  |  Online Move In 
Clasificación:
5.0

Jennifer and her crew was so on point with everything I needed the best service. Thanks Jennifer she is the BEST❤️

RENEE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S.  |  Overall Experience 
Clasificación:
5.0

The team was very helpful and professional

REGINALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA H M. 
Clasificación:
5.0

If I need them again I will be back..

CAROL S.  |  Overall Experience 
Clasificación:
5.0

maybe a heated seat

Alexa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
3.0

We rented the truck with no gas. We had 14 miles to empty and had to put a quarter tank of gas in it to return the truck to avoid a fee. We lost money and it was an inconvience to immediately have to go get gas.

Nicholas G. 
Clasificación:
2.0

I've already written U-Haul corporate headquarters outlining the many issues I experienced during my move yesterday. Regarding your facility, I was informed by the employee on duty that my storage rental was not available to be part of the 1 month free rental I was hoping to use. I have a coupon for redemption somewhere on this hideous U-Haul app. I would like to use that. If that's not possible, I'll be sure to use a different truck rental company when I complete my move.

Mark S.  |  First Impressions 
Clasificación:
1.0

Customer service was horrible and harassing. I needed the vehicle for two days extra for my move and was called and harassed via texted by your associate Jessica. Threatens to call the cops on me as well was extremely rude on phone. This was the worst experience with uhaul ever. I'm a 41 yr old male with upper middle class income and I do not need a uhaul rep questioning the use and time of my needs. This is a rental service and should be treated as such. I have used uhaul for over 20 years and never had this kind of an issue.

Jonathan G. 
Clasificación:
4.0

Unfortunately, none of the carts were in the cart holding area in building B. We saw no one in the building other than us, so I don't know where all the carts were. I saw at least 2-3 when I had previously come to look at the size of the units in person.

Sara E.  |  Online Move In 
Clasificación:
5.0

I have reached out to Uhual many times, but specifically this location for the simple fact of how incredibly professional the facility is kept & the over and beyond consideration with attention to detail provided by the entire staff / obsolete management!

Chancey H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry B. 
Clasificación:
4.0

The tank was nearly empty. A tire was very low. The photos of the van condition in the app did not reflect the current damage of the van.

Jonathan F. 
Clasificación:
5.0

Special thanks to Artie McGowan for his assist at U Haul.

Aubrey R.  |  Overall Experience 
Clasificación:
5.0

The live in manager was thorough, experienced, knowledgeable, and friendly. She was quick but detailed. So I got great service.

Earline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

AnthonyD B. 
Clasificación:
2.0

I don't know why the rep had to ask for a reference to call. I've never had this happen at any other U-Haul. The truck ran fine but the windshield was dirty.

Braser S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONEKA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
5.0

Great staff, and very professional.

Donald E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

darren H. 
Clasificación:
3.0

The manager Jennifer was not clear in the hidden charge esp when during my reservation I already declined the coverage but she sneaked it in anyway without explicitly asking.

FRANK N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolina L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corianton K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clyde M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE LANE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ingrid S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Layla C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryant T.  |  First Impressions 
Clasificación:
1.0

I was charged $60 for fuel for driving 10 miles. Was told I had to pay otherwise they would block me in the system and could not rent again. Bad business model.

JENNIE H. 
Clasificación:
3.0

The app asked me to drop the key in an orange dropbox, however, there is no DropBox here and you should insert it through the front door.

Shunyao Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Clyde M. 
Clasificación:
3.0

I went to the Louisiana Street location in Houston, TX. My name is Elizabeth Hunt and my number is 337-677-0411. I went to pick up the truck I had reserved. I was pressed for time. The first guy, a young one, put my information in wrong. When I asked him to update my email and phone number, he ignored that even though I wrote it on a paper for him. He said my bank refused both my card payment attempts, so I left. Later at home, I went through the account and found his mistakes. He made me waste a trip(!), because he did not ask me to confirm all the data, and he had my alternate number wrong and also the date of expiration on my driver's lisence was wrong, even though he scanned it on both sides with his own phone. After that I started getting all kinds of spam in my email, which had not happened before. I believe he is a questionable person, or at least needs to be trained on how to do his job. He also has no CS skills, such as, does not greet properly, no smile, and avoids eye contact. Please look into this. The other, older gentleman did a perfect job of checking out the truck for me when I returned the next day!

Elizabeth H. 
Clasificación:
4.0

Make it clear that you can't get the vans or truck rental if you don't have a credit card before renting.

Manuel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn J.  |  Overall Experience 
Clasificación:
5.0

Continue excellent and professional service.

Robert V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camilla M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Beth V. 
Clasificación:
5.0

I forgot the GM's name, but she and her while Team were amazing!! You can tell when a business is well managed!

Matt R. 
Clasificación:
5.0

More understanding of what locations have supplies AND trucks The furniture dolly was dirty but the employee explained it was the last one and it Actually had pepperidge farm rather than uhaul on it Return was easy

Rebecca C. 
Clasificación:
4.0

Not sure why I had to provide two references if I had rented with U-Haul before.

RAUL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M.  |  Overall Experience 
Clasificación:
5.0

Justin and his team were great! Also the plastic bins were so handy and useful. I do think Uhaul should expand and be able to provide more of the plastic bins as sometimes renting them can be difficult. Lastly, Jennifer the store manager and the employees were very accommodating and help 5 stars all around!

Prachet B. 
Clasificación:
5.0

The only thing I can think of is that while the utility dolly I got was good for the price charged, I do think it would be nice if it was just a bit bigger (taller). I didn't need a full on heavy duty one like for large appliances like refrigerators but just having one a bit taller could make it easier for hauling things downstairs or for stacking an extra box on it to make less trips. But other than that everything was fine for the price charged.

Jesse G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria F.  |  Overall Experience 
Clasificación:
5.0

I am very happy with the customer service at this location and that a lot of places drop the ball on

Gregory W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M.  |  Overall Experience 
Clasificación:
5.0

I only moved out bc of the financial burden my nonprofit did not have the funds to cover costs and m The expense became a burden on me. I really appreciate the service I experienced and the quality of my space!

Tiffany S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE L. 
Clasificación:
2.0

Person at the register (man with glasses) particularly rude.

Douglas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer H. 
Clasificación:
1.0

The receipt is saying we drove 200+ miles which is significantly over what we actually drove. At the end of our drive, we filled up the tank with 5 gallons of gas (keeping in mind we only needed to fill about 4.5 gallons, but we decided to top it off anyway). Assuming our truck does at most 20 miles per gallon, we only drove around 80-100 miles. Also, the route we took was only about 80 miles. And I have tried contacting u-haul with no success.

Gabriel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan W. 
Clasificación:
2.0

truck wasn’t filled to the point i had to return it, staff other than the manager is rude and lazy

dairyan d.  |  First Impressions 
Clasificación:
5.0

The agent provided extraordinary customer service

Earl F. 
Clasificación:
5.0

Very easy and professional helpful staff! 5 stars

Jane B. 
Clasificación:
5.0

Customer service is excellent! Whenever I need a truck in the future, I will be sure to come to this location. Amazing staff. Personable, accommodating, and just really good people. Would highly recommend!

Hannah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia B. 
Clasificación:
5.0

Your customer service rep, named Luis I believe, was efficient, friendly, smart and helpful. He is well aware of all the products you offer and answered all my questions.

Elizabeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AFTON Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nakita B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Benet P.  |  Overall Experience 
Clasificación:
4.0

Parking was a little difficult, but that's unavoidable in a busy neighborhood. Steven, who checked me in, was very helpful.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

eunmi L. 
Clasificación:
5.0

These guys are AWESOME! Always friendly and go the extra mile to help when I had a lot of extra concerns. Facility is clean and well lit, although I've only been in the daytime. Would recommend!

Michael P.  |  First Impressions 
Clasificación:
2.0

Rude people will supervisor all of it I don't like them the manager of the place it was disrespectful

Michael P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R. 
Clasificación:
5.0

Everyone at this location was awesome. I know this is a tough business and the employees were getting hit with questions and requests from left and right. They were so calm, patient and respectful to everyone. Awesome service! Will only use this uhaul in the future!

Kimberly D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNESTINA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anja S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clyde M. 
Clasificación:
5.0

Absolutely nothing. Jennifer and her staff are very organized, friendly and knowledgeable about everything U-Haul. I lost my job this past September and opened a landscape design company. I am so Grateful that Uhaul exists. U-Haul allows me to operate my company without taking on a huge debt right in the beginning. Jennifer and her staff or just the cherry on top. I cannot tell you another business that treats me like family and goes that extra mile but Jennifer has that gift and knowledge. Her and her staff knows how to make people welcome. Thanks guys and gals. Keep up the good work. You are appreciated.

Darryl S. 
Clasificación:
1.0

Overcharged me and unwilling to help me work that out and refund me. Worst general manager. Very rude staff. No one answers the phone. They don't care about you here and scam people.

Eva P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna S. 
Clasificación:
5.0

Great service

Judy D. 
Clasificación:
5.0

The staff helped with every question such as location and ways to help drop off my trailer.

Julie m.  |  First Impressions 
Clasificación:
5.0

Great location for Midtown

Michael B. 
Clasificación:
3.0

Fix the ac in your cars or at least offer discounts when the ac doesn't work on a 100 degree day

Brandon G. 
Clasificación:
5.0

Great job.

Robbert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly J. 
Clasificación:
4.0

No comments

Aubrey R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia S. 
Clasificación:
5.0

I think the service here is absolutely amazing Jessica is very kind and efficient. When there's multiple people in there I love the fact that they all help each other out simultaneously!

Gena M. 
Clasificación:
5.0

It was amazing. The manager and the staff were beyond helpful and friendly. They extended my rental not once but twice because we weren't done in time. They were helpful when I went to pick up the rental. Everything was ready and clean. The manager of this store is great!! She helped me through out every step. I would definitely come back again. Thanks alot!

Iqra M. 
Clasificación:
5.0

The best experience with UHaul I have ever had. The staff and manager go above and beyond to help you have a seamless experience.

Christen A.  |  Overall Experience 
Clasificación:
5.0

Location service on-site are FANTASTIC! Don't bother with online reservations. That seems the not work well. Reservation issues online for 3 weeks and kept reserving at another location. Kept canceling online and calling in…ugh!!! So stressful! Ended up when I arrive there for rental pickup with reservation, they couldn't find one. Hhhh, but they had what I needed and secured one on spot. Quick and easy rental

Maria N. 
Clasificación:
5.0

Excellent, well-run facility with attentive staff and manager.

MARY L.  |  Overall Experience 
Clasificación:
5.0

Great job.

MATTHEW M.  |  First Impressions 
Clasificación:
5.0

Jennifer & her staff were super. Would definitely rent storage units & trucks from this facility again!

john c.  |  Overall Experience 
Clasificación:
5.0

Great facility, excellent and attentive customer service!

Mary L. 
Clasificación:
1.0

One staff was rude and upon arrival told me to go to another dropoff center. Then proceeded to argue that she didn't have any responsibility towards the dropoff because the site didn't have space. The roads in downtown were blocked off so I couldn't make it to the other site and returned to the original site for the dropoff. But was a long and uncomfortable process, would not recommend

Shraddha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila F. 
Clasificación:
5.0

My first time renting uhaul van and I won't hesitate to do again if I need to. Straightforward process.

tessa S. 
Clasificación:
5.0

Easy and smooth. Pretty simple. Great price.

Philip E. 
Clasificación:
5.0

Service was excellent. I've rented several van's and this location was the most efficient in processing my check-out and check-in of the vehicle.

Justin M. 
Clasificación:
1.0

Requiring contact information from 3+ people to rent a $7 dolly is ridiculous.

logan D. 
Clasificación:
5.0

Casie was excellent thank you for having her, she made a big difference ♥️♥️♥️♥️♥️We love the hospitality. Víctor Torres 4099325038

Victor T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathon F. 
Clasificación:
5.0

This location took care of all my needs!!!! Thank you so much Julie

gregory H. 
Clasificación:
5.0

best place in town. clean and the staff is very nice and helpful

Nili W.  |  First Impressions 
Clasificación:
4.0

The staff on hand Sunday were great! They worked well as a team and provided everything I needed. Please keep that group together, they work well.

Johnnie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jesus M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Efrain J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn R. 
Clasificación:
3.0

El cliente no dejó un comentario.

SAM S. 
Clasificación:
5.0

Very professional and a easy process

Sedale A. 
Clasificación:
4.0

El cliente no dejó un comentario.

William G. 
Clasificación:
3.0

Apparently renting a pick up truck at UHaul is not as easy as renting from a car from a rental place. I want to speak on my experience getting a rental pick up truck. I definitely understand why so many measures are put in place to guarantee that you guys are protecting your equipment such as two reference numbers where one has to be called to verify. However I was very dissatisfied at being told to change my phone setting where unknown callers go to voicemail so that my phone would actually ring if they were trying to get in contact with me. I'm sure that's not in a policy to tell your customers to change their phone settings. I think it is appropriate that if you cannot get in contact with me you can leave a voicemail because you have my number and not only that I have also given you two references to call. So why do I need to personally change my phone settings to accommodate you when that phone setting is set up for other measures to help for my personal use . Please don't ask your customers to make changes to their cell phone devices to accommodate you that's what voicemail is for and what your references are for. I should not be asked to changed my phone settings. I'm sorry that people may have misused or vandalize the equipment that you provide which is why you have certain measures in place but to ask me to change my phone settings is definitely not appropriate. Please don't do that to your customers.

Shannon T. 
Clasificación:
5.0

Non you guys were fantastic. Excellent and fast service

Karl V. 
Clasificación:
5.0

Jenni is the friendliest most efficient Uhaul manager I have ever met. She loves her job and it shows. She goes out of her way for her customers and makes sure everyone is taken care of even if it's 11:30 at night in a Sunday! I cannot compliment her enough. Jenni runs a spotless facility with a 24/7 smile and a 365 willingness to satisfy her customers' needs. Artie is a darling, he's smart and extremely knowledgeable of the facility and equipment. Henry is a superhero in disguise, if he says he's human don't believe him, he's made of sugar and pure muscle and boy does he know this uhaul location omg! Amazing! Just an incredible team of invaluable people! Thank you everyone!

Emmanuella H.  |  Overall Experience 
Clasificación:
5.0

Very good storage with excellent service

BRIAN S.  |  Overall Experience 
Clasificación:
3.0

Gate code too far from car to enter from car.

michael l.  |  First Impressions 
Clasificación:
5.0

The managers of the property, was very helpful. Where it not for her fantastic customer service skills AND patience with listening to our enquiries before&during the process of storing my property on the storage unit, were IMMENSELY helpful as it were commendable. Thank you uhaul for having a person like her on staff for customers. I wish I remembered her name, but she claimed to be the mgr who lives onsite

Ike O.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Moraa M.  |  Overall Experience 
Clasificación:
5.0

Jennifer was great!!

JHAI HYE C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LLOYD G.  |  First Impressions 
Clasificación:
5.0

This entire process was seamless and very very convenient. The staff was excellent. They helped with getting my storage unit with ease. I truly enjoyed storing my items here. Will recommend to everyone to go to this location.

Joseph Paul D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J.  |  Overall Experience 
Clasificación:
5.0

Jennifer and her staff make storing your things easy peasy. Staff is ALWAYS super friendly and on point with just about everything. And Jennifer even made things better at the end of my contract. Only storage facility I'll use in Houston. Thanks y'all!!

Terren M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wilburn M.  |  Overall Experience 
Clasificación:
1.0

This location was very sketchy even for me. My sister was even scared to be there. I've had a long standing relationship with Uhaul due to moving quite a bit of due to our jobs. I call that loyalty to the brand, service, etc. There was a high presence of homeless people that lived in the units. The last 6 months it smelled so bad that I had to bring air fresher to even enter. The manager stated it was becauseof a refrigerator that a customer had stored withfood. That's not true. The last day I was getting all my stuff out of the unit the door was broken and the smell was at its worse. While we were there 2 homeless people entered the building without cards. They had a code to enter. The young lady in the office tried to help but i couldn't figure out if she cared or not. Or was it management not doing anything about the homeless, the smell, etc because it was very obvious. So would i recommend this place heck no. I never felt SAFE going to my unit. And that's a horrible feeling because I don't scare easily.

Maria S.  |  Overall Experience 
Clasificación:
5.0

This manager is amazing!! She is so helpful and kind! Definitely recommend!!

Lauren H.  |  Overall Experience 
Clasificación:
5.0

Jennifer is amazing!!! Great customer service and so helpful.

Jamaal C.  |  Overall Experience 
Clasificación:
4.0

I can remember renting from U-Haul 40 years ago. With mom.. You have always been a necessity for my entire family. I would not let a small discretion effect 42 years of excellent customer service. I actually just moved my things to another U-Haul... Thanks friend's

RICHARD A.  |  Overall Experience 
Clasificación:
5.0

Truly impressed by the professional, friendly staff and management! Sparkling clean, well maintained, secure facility conveniently located near downtown. EXACTLY what I needed EXACTLY where I needed it! Just perfect THANK YOU!!

Brian B.  |  First Impressions 
Clasificación:
2.0

False advertisement. Rude employees.

Tiffany F.  |  Online Move In 
Clasificación:
5.0

Love the staff and the location ..great place

Wilburn M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSS P.  |  Overall Experience 
Clasificación:
5.0

Great job. Thanks

larry s.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

laquinta m.  |  Overall Experience 
Clasificación:
5.0

I had a great experience moving from Michigan to Texas. Thanks to everyone from UHaul to make this move nice and smooth!

Patrick B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice W.  |  Overall Experience 
Clasificación:
5.0

Jennifer has exceptional customer service

Tiffany S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER C.  |  Overall Experience 
Clasificación:
5.0

Overall great experience. Would definitely use again.

Alice C.  |  Overall Experience 
Clasificación:
3.0

I really love using U-Haul, pretty much the only moving company that I deal with, but for some reason my past experience with you guys was a pretty horrible one. When I got my U-Haul in my car trailer, the trailer did not come with the package that I pay for as promised. I was given the runaround and then eventually had to pay for it when I thought I had already paid for it. I was told that I would be reimbursed a certain amount of money once I reach the state that I was moving to but that never happened. Once I reach the state I rented a U-Haul again and then were overcharged on my mileage. I was then charged two months of storage rent when I had moved out before my 30 days were up. This was the only bad experience that I had with U-Haul but I am still a customer And will continue to use U-Haul for all my moving events.

Paul S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Breisen M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

haven p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip A.  |  Overall Experience 
Clasificación:
5.0

Everything is great

Christine B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B.  |  First Impressions 
Clasificación:
5.0

I have been currently a costumer at this location for almost 4 years . Jennifer has beautified the outdoors of this place with her fantastic gardening but she has whipped the diverse staff into complete shape. Well done Jennifer and staff. Thank u all and I do mean the entire friendly staff THANKS!!

Carlos C.  |  Overall Experience 
Clasificación:
5.0

Servicio al cliente de excelencia. Jennifer the Manager of this location was very friendly, patient and helpful in helping me find what I needed. Her staff is top notch. A time that could have been so stressful.. seemed effortless...Thanks again Jennifer !

RICHARD A.  |  First Impressions 
Clasificación:
5.0

Jennifer is a ROCK STAR! She should write a book on customer service! She needs to be in a regional or National manager position as she could really change the face of U-Haul customer experience, she is the reason I would recommend U-Haul! I was extremely stressed out with moving as my lease was over and my movers were scheduled. My new apartment wasn't ready so I can go last minute make the choice to move into storage for a couple of days. Jennifer could tell I reached my stress capacity as one of her team members were helping me while he was training a newer team member. Without me asking She immediately gave me a month free and even included the lock. All I had to pay for was the insurance. She unloaded so much stress off me by doing that. Yo

Anthony K.  |  Overall Experience 
Clasificación:
5.0

Jennifer was amazing & friendly fast service!

DOMINISE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald R.  |  Overall Experience 
Clasificación:
5.0

Well run facility.

R.T G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Angelica G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam N.  |  First Impressions 
Clasificación:
5.0

Ms Jennifer & Mr Henry at the Houston downtown Louisiana street location calmed my frustrations l really appreciate them they r an access too the company keep them because of them l have two units there. Thanks for the opportunity to let you how feel.

MARGARET G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clayton F.  |  First Impressions 
Clasificación:
5.0

I had a 26' truck. The guy who helped me get it through tight corners was amazing. Everybody there was helpful and kind. I was really impressed. Thank you all.

Jeffrey B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

darren b.  |  Overall Experience 
Clasificación:
5.0

Excellent experience. Staff was knowledgeable, helpful and friendly. Facility was clean and well maintained.

JEFFREY J.  |  First Impressions 
Clasificación:
5.0

super helpful staff, i highly recomend it!

andres f.  |  Overall Experience 
Clasificación:
5.0

Awesome staff and facility

Julian M.  |  First Impressions 
Clasificación:
4.0

The manager was absolutely amazing. Super helpful and answered my call late at night when I was locked out. Very accommodating and helpful.

Kendall B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGELIO P E.  |  Overall Experience 
Clasificación:
5.0

Hands down best experience I've had in a storage unit. Staff was friendly and knowledgeable. Storage unit facilities clean and very well climate controlled.

KEVIN M.  |  Overall Experience 
Clasificación:
4.0

You really need to decide if it's good business renting to homeless people as alternative housing. Had I known this was happening and the security of the facility was compromised, I may have made different decisions about my storage choice.

KEITH L.  |  Overall Experience 
Clasificación:
1.0

1 hour+ and 3 customer service reps. Later and we still couldn't access our storage facility building. Access code got us in the gate but wouldn't open the building doors. Received "access denied" a dozen times. No other "check-in" station was available, which was noted on the keypad. Service reps. Said customer service wasn't busy and could help us right away. Didn't happen-were on hold another 15-20 minutes. We were on a tight schedule for friends needing to attend a funeral vigil, so made for an awful experience all around. Also there was no lock in our unit.

Elizabeth G.  |  Online Move In 
Clasificación:
3.0

N/C

quanethia r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa D.  |  First Impressions 
Clasificación:
4.0

It's difficult to lease a space for a company. There should be a more simple process for that purpose. I'm waiting for a callback to assist us further on that request.

Brooks B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAVARIS J.  |  First Impressions 
Clasificación:
5.0

I was pleased.

G. Asa J.  |  Overall Experience 
Clasificación:
5.0

Wine storage, access, et al worked fine for me for about 14 years. Only reason I ceased was my now smaller supply does not require off-site storage.

ROGER B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMRA L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Myra P.  |  First Impressions 
Clasificación:
5.0

This location was amazing! This was my first time moving & first experience with a storage unit. The staff was beyond helpful from start to finish. Arty helped me get everything set up with my appointments and answered my questions thoroughly. Jennifer also helped me towards the end of my move and she was SO understanding and took the best care of me! With all of the ups and downs that come with moving, it was great to have such a professional staff on my side. I will be coming back here next time!!!

Chanelle B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIENNE A.  |  First Impressions 
Clasificación:
5.0

The lady that manages the property is a real credit to your organization.

STEVE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMRA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY B.  |  Overall Experience 
Clasificación:
5.0

Jennifer and her crew are a well oiled machine. Such a breathe of fresh air. Moving can be a traumatic event. It seemed to go pretty well with the support of a moving truck and some storage. The extraordinary people, there I would remember for sure...

RICHARD A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

catherine y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DURRIYYAH G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Dave H.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly & helpful

THADDEUS R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY K.  |  First Impressions 
Clasificación:
5.0

The two women working the store were super helpful and just fun to deal with it. Got everything I was looking to get. Were helpful in finding my storage and reviewing me on the van I rented. Good service, help and location.

Elizabeth B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leticia F.  |  Online Move In 
Clasificación:
5.0

The staff at the Louisiana location was superb. They were always very friendly and so helpful. My entire experience with storing my antiques after Hurricane Laura was smooth.

julie m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULO D.  |  Online Move In 
Clasificación:
5.0

My ratings apply to the outstanding customer service provided by Hannah at the Houston DT Storage Midtown at Louisiana. Thank you Hannah!

MARGARET R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H.  |  Overall Experience 
Clasificación:
4.0

Gate remotes are not included in the rental; you charge extra.

Louis V.  |  First Impressions 
Clasificación:
5.0

This was my first time using a storage facility and a U-Haul truck and it was a very pleasant experience! It was great being able to get everything done all at one place. Thanks for all of your help!

catherine y.  |