Both of the employees that we dealt with were very helpful and accommodating, we will definitely use your company again when needed! Janet FourticwJanet F.
Customer Reviews for U-Haul Moving & Storage of Midtown at Louisiana
Houston, TX 77006
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ARIELLE K.
Jennifer and her team are always so friendly and offer the best solutions for any of your moving or product rental needs. I have a small business and I use the services here often and I have to say without fail they always get it right. Makes me proudSHAWN K.
El cliente no dejó un comentario.Deborah H.
The new manager is amazing! 100% she is the reason for this great review. She called me to let me know my van was ready and was ready and waiting to check it back in when I returned.CALLISTA B.
Jenny , the Mgr was very helpful and accomidating as was her assistant. They take care of you there. I'll go back next time I need a vehicle.geary A.
El cliente no dejó un comentario.DANYAHEL N.
It was reasonably priced and the people were friendly, knowledgeable and efficient. No complaints here.TROY B.
El cliente no dejó un comentario.Brian B. | First Impressions
A reminder that the furniture pads needed to be returned would've been great when we were picking up the cargo van.MAXINE O.
El cliente no dejó un comentario.MEGHAN S.
The general manager there is incredible! So easy to work with and made my move way better!DOROTHY B.
El cliente no dejó un comentario.GILBERTO N.
It's a smooth well calculated process. But somehow it only takes a few minutes at this location. My truck was Immaculate. Took about 2 minutes to confirm and execute my reservation.. everything should be so seamless!RICHARD A.
I have been currently a costumer at this location for almost 4 years . Jennifer has beautified the outdoors of this place with her fantastic gardening but she has whipped the diverse staff into complete shape. Well done Jennifer and staff. Thank u all and I do mean the entire friendly staff THANKS!!Carlos C. | Overall Experience
El cliente no dejó un comentario.TIMOTHY S.
El cliente no dejó un comentario.Simeon J.
Additional training may be beneficial to newer staff.STEPHANIE P.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.XAVIER A.
Truck was dirty af.WILLIAM W.
El cliente no dejó un comentario.NAKISHAADELLA-MO D.
El cliente no dejó un comentario.TRAVIS B.
Truck I rented had bad steering issues.RONALD K.
El cliente no dejó un comentario.CHRISTOPHER R.
Great experience; extremely satisfied with the service and this location. Very friendly and helpful staff; Sonny, who assisted me, was very pleasant and patient. I also liked how seamless the rental process and the drop off was (I thought it would have been much more painstaking, but it wasn't). This location will be my first choice whenever I need another rental for sure.NAKISHAADELLA-MO D.
Excellent customer service. Jennifer the Manager of this location was very friendly, patient and helpful in helping me find what I needed. Her staff is top notch. A time that could have been so stressful.. seemed effortless...Thanks again Jennifer !RICHARD A. | First Impressions
El cliente no dejó un comentario.VICTORIA O.
El cliente no dejó un comentario.ASHRAF D.
El cliente no dejó un comentario.Laura S.
Jennifer is a ROCK STAR! She should write a book on customer service! She needs to be in a regional or National manager position as she could really change the face of U-Haul customer experience, she is the reason I would recommend U-Haul! I was extremely stressed out with moving as my lease was over and my movers were scheduled. My new apartment wasn't ready so I can go last minute make the choice to move into storage for a couple of days. Jennifer could tell I reached my stress capacity as one of her team members were helping me while he was training a newer team member. Without me asking She immediately gave me a month free and even included the lock. All I had to pay for was the insurance. She unloaded so much stress off me by doing that. YoAnthony K. | Overall Experience
Everything was perfectKameta R.
The rep that checked me out did not inform me of any additional charges, his system was down & the original order was incorrect. When I returned the vehicle the lady that seemed to be in charge was rude & stated there was nothing she could do over the additional charge even though the reps system was not working & I was unaware of the additional charge for insurance coverage.Alfredo H.
El cliente no dejó un comentario.STEPHEN T.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.Michael S.
Jennifer was amazing & friendly fast service!DOMINISE R. | First Impressions
El cliente no dejó un comentario.MARTIN L.
El cliente no dejó un comentario.virginia H.
Manager Jennifer is amazing, I prefer to work with her exclusively. The truck I rented had not been inspected before pick up as there was a rig left in the back of the truck. The gentleman that assigned my rental was very condescending and I would prefer to only work with Jennifer when I rent equipment.Shawn K.
The manager was amazing. She hooked me up even though she was swamped and juggling the phones and the rentals all at once. I had to move and it was the first of the month so the appliance dolly and truck rental was extended and I needed that help on such a tight budget.ALICIA P.
El cliente no dejó un comentario.Alexander T. | Overall Experience
This location always offers the best service - professional & kind !! 100%CHANCEY H.
El cliente no dejó un comentario.John G.
Only one person working. Took forever to get a truck. Took forever to turn it back in. We paid to have two dollies but only one was provided. A few hidden costs. In the future I will avoid renting from U-haul.LAUREN L.
El cliente no dejó un comentario.DOMINIC A.
Augustine is a tremendous customer service rep. He was very helpful from booking to turn in. The site manager, Jennifer, made the process seamless from start to finish when nothing else in the move was seamless. ThxDALE M B.
El cliente no dejó un comentario.SERGIO M.
This is my second time coming to this location, and it was as 5 star as the last time. I was helped immediately by the manager Jennifer, who skillfully juggled phone calls, trained a new employee, and even got me the help I needed on the spot. She exudes ownership at her job, as well as guides with check-in and check-out, which is a huge help since I had a million other things on my mind, yet with her felt at peace. Additionally, the facilities are nice and convenient. And the truck ran fabulously. (I do wish you still did the take-a-box plan, because I had to go the San Jac location, anyway...) If I need another truck, I'm coming to Louisiana Street!IVAN B.
We really needed a furniture dolly and has reserved one, but when we went to pick it up - they told us they didn't have one for us. Made our moving experience much, much worse.ALEX G.
Manager was not professional the entire time (wore emotions on sleeves). She said the "F" bomb in front of me and did not describe previous customers from the day in a positive light.Nathan C.
El cliente no dejó un comentario.Donald R. | Overall Experience
Well run facility.R.T G. | Overall Experience
El cliente no dejó un comentario.JEFFREY J. | Overall Experience
El cliente no dejó un comentario.Angelica G. | Online Move In
El cliente no dejó un comentario.Brian N.
El cliente no dejó un comentario.Mark G.
Absolutely exceptional,experience.Christopher K.
El cliente no dejó un comentario.PATRICK H.
The staff were super friendly and helpfulKent M.
The truck was very good performer. Not having cruise control was very painful. To not be able to move around much for 1400 miles, very miserable!David B.
Everything was quick and easyDewayne M.
El cliente no dejó un comentario.Julian M. | Overall Experience
staff was pretty rude and un helpful. moving sucks itd be nice if people working to help could be patient and not sarcastic when asked for assistance. also online process was repetitive (filled out same info multiple times) and took forever.Grant C.
El cliente no dejó un comentario.Jared K.
I was not happy about U-Haul not adjusting my rate when the drop off location was changed and the entire rental and total mileage was shortened.. I will think twice about using U-Haul the next time I have to rent a truck.Steven B.
The guy Adrienne was a big help to me . He went far and above helping . I really appreciate service when they actually care about their customers.ELERY W.
El cliente no dejó un comentario.DONALD M.
The interior of the van did not smell clean.steven H.
Generally my experience was okay. Check in and out was smooth. I just wish I was greeted with more kindness and patience. The representative was brief and a little brash. I asked for a receipt at the end but the email did not include the actual cost that I paid for, just the estimate.Joyce K.
Great location!!JEFFREY J.
Artie was great in helping me get going with my 15' truck reservation!RICHARD L.
El cliente no dejó un comentario.Jose P.
El cliente no dejó un comentario.Adam N. | First Impressions
El cliente no dejó un comentario.Zaira V.
agent was very nice and patientEsmeralda L.
Ms Jennifer & Mr Henry at the Houston downtown Louisiana street location calmed my frustrations l really appreciate them they r an access too the company keep them because of them l have two units there. Thanks for the opportunity to let you how feel.MARGARET G. | First Impressions
I really did not like the mobile check-in experience. The keys were held inside and not in the lockbox mentioned. It took way too long for me to check in and my card was charged the holding fee multiple times.Auna H.
Team U-Haul at this location I have nothing to say but high regards to the customer service I received. You guys deserve a raiseðŸ'¯ðŸ'ðŸ¾ðŸ'ðŸ¾TOI SAN L.
El cliente no dejó un comentario.Clayton F. | First Impressions
charged me for a dolly the didn't have and truck battery kept dying.Dakota T.
Great customer service. Super easyStanford M.
El cliente no dejó un comentario.CLAIRE LOWENBERG B.
Make customers aware that you can not return anything (such as unused merchandise) to other locations. This was mis-representedjohn C.
Jennifer and her team at the Midtown location were BEYOND amazing and helpful. I accidentally booked my Uhaul equipment for the wrong day. As a result, they didn't have the truck I needed when I showed up (a day earlier than what I booked it for). Instead of just sending me on my way, they worked some magic and got me set up with a van to take care of my move until the truck I needed would be available. Jennifer and her team were incredibly nice and professional and went out of their way to help me get what I needed. I was working on a very limited time frame and it would have been a disaster if they hadn't been able to help me. Beyond that, the crew she had working the equipment and checking us in were fast, efficient, and friendly. I can't say enough great things about the team at this location. They literally saved me from a wasted trip to Houston. GIVE THIS TEAM A RAISE!Travis M.
I had a 26' truck. The guy who helped me get it through tight corners was amazing. Everybody there was helpful and kind. I was really impressed. Thank you all.Jeffrey B. | First Impressions
Same issue no one there to help whatsoever ridiculousKimberly G.
Jennifer Holder has been rude and disagreeable on two separate rentals. Other staff at this location have been excellent. Most recently arrived to pick up rental truck and nobody was at the front counter and my equipment wasn't ready. I was on the phone with UHaul, and you were advising me to try another location (!), when after about ten long minutes she appeared, and began dishing her customary sour attitude at ME! A customer standing there waiting for her to staff her post. Incredible. On the previous rental the office was relatively busy with three customers. But she greeted me and said she'd be with me. Then a contractor walked in and she cut him in line and dealt with his situation first - and LEFT THE OFFICEwith him to see about an elevator repair on the lot, leaving me at the counter, (exhausted after a move), without a word. Returning a few minutes later, she offered no apology, just nasty defensiveness. I told her directly this was wrong as we inspected the truck. Again, she had nothing but defensive negative attitude in response. In future I'll avoid using this midtown location. The staff at San Jacinto st. are all excellent, i will use that location if i ever have to use UHaul again.Christopher M.
Great service and they had the vehicle I needed on the spot!! Highly recommended!!ZAMANSKY M.
El cliente no dejó un comentario.Panayiotis K.
El cliente no dejó un comentario.darren b. | Overall Experience
Excellent experience. Staff was knowledgeable, helpful and friendly. Facility was clean and well maintained.JEFFREY J. | First Impressions
super helpful staff, i highly recomend it!andres f. | Overall Experience
El cliente no dejó un comentario.Jeff J.
El cliente no dejó un comentario.Jordan S.
Awesome staff and facilityJulian M. | First Impressions
the after hours drop-off directions are not clear. took me a while to realize that the drop off box looked different than the one shown on the website and i wasn't give any combinations for the locks so i had to leave it in one of the boxes unlockedYUNQING J.
El cliente no dejó un comentario.Epi C.
Online return wasn't working and it took forever to get the app and return my truck.Joshua M.
Jennifer was absolutely amazing and helpful that day! I had to change my reservation time a couple of times because the movers were running behind. She was patient and took care of all my concerns.OLIVIA D.
The manager was absolutely amazing. Super helpful and answered my call late at night when I was locked out. Very accommodating and helpful.Kendall B. | First Impressions
Jennifer was amazing!! She was extremely helpful and personable. Moving is very stressful and the experience at U-Haul helped remove that stress. Thank you Jennifer for your help and for laughing with us while we ordered a boxcar but really meant box truck.KATELYN P.
The â€œcontact lessâ€ is absurd. It made me waste 13 minutes and it ended with a real person handing me key. Note that the same person that handed me the key couldn't â€œhelpâ€ me before when I walked in to see what it was taking so longâ€¦Ana B.
The location itself is very good. However, the billing and payment process is very poor. I rented a truck on May 1st and I am still having my credit card charged for various toll charges. I have tried to contact Uhaul and the reason I am writing this is because I have been on hold for 48 minutes as I write this. I have confirmation that my bill was paid in full, but 2 months later, I am still getting charges and there is no explanation. And, I think I might be on hold for 2 months as well!!MICHAEL F.
I can't think of anything to improve. The man who helped me was very nice. I was waiting for a Lyft driver to arrive. The U-Haul employee offered to let sit down while I was waiting and offered me a bottle of water. The truck was brand new. Best U-Haul experience I've ever had.CHARLES M.
Great staff on duty! Very helpful and friendly.Isaac H.
Everyone was very helpful and polite!BRUCE R.
El cliente no dejó un comentario.ROGELIO P E. | Overall Experience
Hands down best experience I've had in a storage unit. Staff was friendly and knowledgeable. Storage unit facilities clean and very well climate controlled.KEVIN M. | Overall Experience
You really need to decide if it's good business renting to homeless people as alternative housing. Had I known this was happening and the security of the facility was compromised, I may have made different decisions about my storage choice.KEITH L. | Overall Experience
Artie was fantastic and made the process super easy.PAUL G.
El cliente no dejó un comentario.DAWN C.
El cliente no dejó un comentario.NATHAN V.
El cliente no dejó un comentario.Dana C.
1 hour+ and 3 customer service reps. Later and we still couldn't access our storage facility building. Access code got us in the gate but wouldn't open the building doors. Received "access denied" a dozen times. No other "check-in" station was available, which was noted on the keypad. Service reps. Said customer service wasn't busy and could help us right away. Didn't happen-were on hold another 15-20 minutes. We were on a tight schedule for friends needing to attend a funeral vigil, so made for an awful experience all around. Also there was no lock in our unit.Elizabeth G. | Online Move In
Agent when I dropped off vehicle was efficient, helpful and kind. GraciasMatthew B.
N/Cquanethia r. | First Impressions
El cliente no dejó un comentario.Jilmar C.
El cliente no dejó un comentario.QUANETHIA R.
El cliente no dejó un comentario.Melissa D. | First Impressions
El cliente no dejó un comentario.Lorena W.
El cliente no dejó un comentario.Brian L.
MOST IMPORTANTLYâ€¦The representative on-site, Artie, was top notch. I called with several questions prior to scheduling a pick up and he was a delight to work with. Please let him know how much we appreciate his service! The remote pickup online system is cluncky. It needs an overhaul.Cain B.
The storage is not air conditionedAHMEDESSAM IBRAH F.
The employee who helped me return my rental was extremely helpful. He was a life saver and helped me change my return time and check in my vehicle.Michael V.
It's difficult to lease a space for a company. There should be a more simple process for that purpose. I'm waiting for a callback to assist us further on that request.Brooks B. | First Impressions
El cliente no dejó un comentario.TAVARIS J. | First Impressions
I was pleased.G. Asa J. | Overall Experience
Wine storage, access, et al worked fine for me for about 14 years. Only reason I ceased was my now smaller supply does not require off-site storage.ROGER B. | Overall Experience
El cliente no dejó un comentario.Elizabeth B. | Overall Experience
El cliente no dejó un comentario.TAMRA L. | First Impressions
El cliente no dejó un comentario.Myra P. | First Impressions
This location was amazing! This was my first time moving & first experience with a storage unit. The staff was beyond helpful from start to finish. Arty helped me get everything set up with my appointments and answered my questions thoroughly. Jennifer also helped me towards the end of my move and she was SO understanding and took the best care of me! With all of the ups and downs that come with moving, it was great to have such a professional staff on my side. I will be coming back here next time!!!Chanelle B. | Overall Experience
El cliente no dejó un comentario.ADRIENNE A. | First Impressions
The lady that manages the property is a real credit to your organization.STEVE W. | Overall Experience
El cliente no dejó un comentario.TAMRA L. | Overall Experience
El cliente no dejó un comentario.ROY B. | Overall Experience
Jennifer and her crew are a well oiled machine. Such a breathe of fresh air. Moving can be a traumatic event. It seemed to go pretty well with the support of a moving truck and some storage. The extraordinary people, there I would remember for sure...RICHARD A. | Overall Experience
El cliente no dejó un comentario.catherine y. | Overall Experience
El cliente no dejó un comentario.DURRIYYAH G. | Overall Experience
El cliente no dejó un comentario.Dave H. | Overall Experience
Staff was friendly & helpfulTHADDEUS R. | First Impressions
El cliente no dejó un comentario.JEFFREY K. | First Impressions
The two women working the store were super helpful and just fun to deal with it. Got everything I was looking to get. Were helpful in finding my storage and reviewing me on the van I rented. Good service, help and location.Elizabeth B. | First Impressions
El cliente no dejó un comentario.greg z. | Overall Experience
El cliente no dejó un comentario.Leticia F. | Online Move In
The staff at the Louisiana location was superb. They were always very friendly and so helpful. My entire experience with storing my antiques after Hurricane Laura was smooth.julie m. | Overall Experience
El cliente no dejó un comentario.PAULO D. | Online Move In
My ratings apply to the outstanding customer service provided by Hannah at the Houston DT Storage Midtown at Louisiana. Thank you Hannah!MARGARET R. | First Impressions
El cliente no dejó un comentario.Richard H. | Overall Experience
Gate remotes are not included in the rental; you charge extra.Louis V. | First Impressions
This was my first time using a storage facility and a U-Haul truck and it was a very pleasant experience! It was great being able to get everything done all at one place. Thanks for all of your help!catherine y. | First Impressions
I appreciate the staff at this location. During these times with unforeseen circumstances they were very helpful while my belongings were in there facility.Brittany J. | Overall Experience
El cliente no dejó un comentario.christopher m. | Overall Experience
El cliente no dejó un comentario.Tarcio C. | Overall Experience
Great service, very convenient and way cheaper than their competitors. 3 years flew by, thanks Uhaul.lenna r. | Overall Experience
The online process was easy The in store personal experience was Amazing Mr Artie was so helpful, and even when I picked the wrong size unit, he made the process to get a bigger unit very simple. He was very nice and knowledgeable about the units and knew exactly where to place me so I could have quick access to get in and out. As a Store Manager myself, I can appreciate when I receive Excellent Customer Service, and wanted to make sure I took the time to celebrate his outstanding talents. Tristain JacksonTristain J. | Online Move In
El cliente no dejó un comentario.AUDREY S. | First Impressions
From the start to the end of my move,Amanda was very helpful assertive and helped me tremendously, With all that is going on with the pandemic she was extremely helpful, i really needed that consider every thing is so crazy right now. very attentive management.Carlos C. | First Impressions
Very friendly and extremely helpful it was the best experience I have had at any storage facility in Houston. They treat you like family.Richard l. | First Impressions
El cliente no dejó un comentario.Brittany J. | First Impressions
I would like to thank Rene, there at the Louisiana St. office. She was there for me from the beginning to end. She was informative and made everything as easy as possible! Thanks Rene!Ryan M. | First Impressions
Ashley was exceptionally helpful. I am handicapped, and she got me a stool to sit on. She showed me the locker and how l the system worked. I couldn't have had better.robert d. | First Impressions
Wow! Danyline and her superb staff (Artie and Ashley) did everything possible to facilitate this move. As a Marine Officer, I've used a LOT of moving & storage facilities. BEST EVER...PERIOD!Jeffrey C. | First Impressions
My move in date was 7/26 at 10:40 am. Made my reservation on line on 7/25. I received my key the same day to access the gate to start moving from the San Jacinto location. We were told on 8/1 haveTanyel M. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!