Customer Reviews for U-Haul Moving & Storage of Midtown at Louisiana

2,500 reviews

2420 Louisiana St   Houston, TX 77006
(South Midtown)

(713) 529-2998

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(713) 529-2998

2420 Louisiana St
Houston, TX 77006
(South Midtown)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer Service Rep onsite was a pleasure to work with. Provided top-tier customer service.

Jalen B 
Rating:
5.0

Customer did not leave a comment.

Omar J  |  First Impressions 
Rating:
1.0

Every part of the process was unnecessarily difficult. We were given the key to a vehicle that was inaccessible, and the employee we worked with gave us a key to a different truck. He tried to just swap it without changing any of our documentation, but I didn't want to be held liable in the event of an accident if our documentation remained incorrect. We weren't given a lock for the truck. When we tried to return the truck with the after-hours return system, the number we were given in the app to call in order to open the gate to the parking area was not an active phone number and we got an error message when we tried to call it. We thought we'd have no choice but to go home and take the truck back the next day, but there happened to be an employee still there after closing who opened the gate for us. There is no good place to park the trucks outside of the location if you can't get the gate open. I have had multiple very good and smooth experiences at this location before, and I was surprised and disappointed by our experience this time. It seemed like the employee we worked with wasn't interested in putting forth much effort, and we had to pry him for key details regarding our rental.

Andie D 
Rating:
5.0

Loved the owner and workers . Easy check in and drop off :)

Cinthia S 
Rating:
5.0

Always painless to rent a truck here. Hassle-free, transparent pricing, and fast.

Daniel J 
Rating:
5.0

Absolutely superb service. I’ll be back!

Jeffrey C 
Rating:
5.0

Artie and the lady working the front were spectacular! Everyone was so friendly, I used the online check in and it was so easy!

jade k 
Rating:
5.0

Friendly and professional specialist arranged everything quick and ready to go. Thanks!

Viktar D 
Rating:
2.0

Computers went down took 45 minutes to rent the truck and the the truck said tire was almost flat at 20 psi .

Brendan C 
Rating:
5.0

Customer did not leave a comment.

CHRIS L 
Rating:
4.0

Customer did not leave a comment.

Treba W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candy S 
Rating:
5.0

This is my favorite location n team. I keep returning for the Excellent service n equipment each time. Only improvement would be if they could deliver. Lol

William W 
Rating:
5.0

Give your employee Arti a promotion. He works to please the client and not his self. Jennifer is a great employee also. She has good heart for the business clients.

KENNETH F 
Rating:
5.0

Can’t really think of anything. They even had a nice bathroom & a cooling waterfountain as well as nice people like Jesus & Jennifer to answer & help w/ all questions.

john c 
Rating:
5.0

suggest uhaul’s set up a web page for all wine storage so we can login and see temperature and humidity over time (one data point every 30 minutes would be fine)

MICHAEL V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caitlyn P 
Rating:
5.0

I’m not sure I can honestly think of any at this time because Jesus was so on his game that he was able to take care of my needs even before they had happened. He listens & made the experience so easy I ended up renting a storage unit from them after the one I had planned to was not listening to me & grew rather terse w/ me. I thought Jesus was completely opposite in his ability to think ahead when I rented the truck & was 5 stars excellent. And he didnt pick the priciest because he listened to me. He reminds me of customer service before the computer, friendly & making customer comfortable. Jennifer has hired a great employee but I’m not that surprised because she is like that too. Good business habits should include the positive vibe I get from Jesus & others there. There are few problems in that business that cannot be worked out was how I felt aftr talking w/ Jesus & a few months back w/ Jennifer. So thanks Jesus!

john c 
Rating:
5.0

The only negative is that when they have a lot of rental vehicles in stock it is hard to maneuver around the property. They need more parking for the rentals

troy r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William G  |  Overall Experience 
Rating:
3.0

Honor what your website says and not add additional requirements to a rental.

Reid R 
Rating:
5.0

Super good customer service and even when they are super busy they are quick to get your rental ready and get you on the road. Thanks so much and I definitely recommend U-Haul on Louisiana.

Jonathan B 
Rating:
5.0

Always an amazing experience. The team here is exceptional and always helps us to get what we need. Thanks so much for the great customer service and for getting us on the road with a van super quickly!

Jonathan B 
Rating:
5.0

Jesus was very helpful, speedy and informative.

Brandon P 
Rating:
5.0

Everything at this location was great. The staff was very nice and the General Manager was very helpful as well, went above and beyond. Would definitely recommend this location

Byron P 
Rating:
5.0

Great service! Pleasant attitude! I'll be back!!!

Jeffrey C 
Rating:
5.0

Customer did not leave a comment.

Reed M 
Rating:
5.0

Customer did not leave a comment.

Juan E 
Rating:
5.0

Price was more than fair service was great truck was awesome

CLYDE B 
Rating:
3.0

No night drop for trucks. Adds up to extra cost for the customer.

Lee W 
Rating:
3.0

Clean the outside of the car

Shasha V 
Rating:
5.0

Customer did not leave a comment.

Saagar P 
Rating:
5.0

They should have said no smoking in the truck

REGINALD C 
Rating:
5.0

Jessica was an amazing helper in the whole process. Side note- please help this location with the truck mirrors… you can move them and feels very unsafe.

Brendan O 
Rating:
5.0

Inside truck cabin very dirty with old water bottles and chips

marjorie c 
Rating:
5.0

This is the best and only location locally that I rent from.. outstanding staff !

Maryann S 
Rating:
3.0

The truck sounded like it needed to go to the shop. Cars were parked in the way of the exit that made it hard to maneuver out.

Wilber F 
Rating:
5.0

The only improvement i can consider is that the cleaning agent used inside the vehicles was pungent for me. Maybe airing out the vehicle after cleaning would be beneficial. Otherwise, staff was great.

Sebastian P 
Rating:
5.0

Manager took our truck even though we were routed to the wrong store and she did not have a lot of room. We surely appreciated that. She did what was necessary to give us excellent customer service. You’re lucky to have her as a manager

cheryl g 
Rating:
4.0

Customer did not leave a comment.

Jeremiah B 
Rating:
3.0

The vehicle smelled horribly when I picked it up.

Jason L 
Rating:
4.0

Customer did not leave a comment.

jonathan l  |  Overall Experience 
Rating:
2.0

Smoke smell

Shemar N 
Rating:
5.0

Customer did not leave a comment.

Francisco C 
Rating:
5.0

Customer did not leave a comment.

Karolyn C 
Rating:
5.0

Customer did not leave a comment.

DaJanae R  |  Overall Experience 
Rating:
5.0

Fast and friendly. Good app. Had vehickes.

gregory d 
Rating:
5.0

Customer did not leave a comment.

Janee K 
Rating:
5.0

Customer did not leave a comment.

Jenny T 
Rating:
5.0

Excellent customer service! Highly recommend

Lila M 
Rating:
1.0

Ridiculously slow. Almost unable to even do the job.

Eric C 
Rating:
5.0

Jesus is the most helpful worker I've ever came across at U-Haul. From picking up the truck all the way to the drop off. I even forgot my bag in the truck and Jesus stayed past his shift just to make sure that I got my items back. I couldn't have asked for a better employee to have been helped by. Keep up the great work!

Troy B 
Rating:
5.0

The general manager Jennifer, I believe that is her name is always excellent.

kuma m 
Rating:
5.0

I never give reviews, but my experience at this U-haul was exceptional. The gentlemen that helped me in the morning was great, very patient and got me out there fast. He seemed to know more about what I needed than I did. I believe it was Brandi that checked the truck in as they were closing, very nice and accommodating. Both of the employees that helped me were genuinely nice. How often do you get that these days?

Murray T 
Rating:
5.0

Customer did not leave a comment.

DANNON C  |  Online Move In 
Rating:
5.0

The gentleman who helped me was extremely kind and patient. I really appreciated him!

Dannon C 
Rating:
1.0

Terrible customer service and dirty bins.

Julia D 
Rating:
5.0

Customer did not leave a comment.

jacquelyn C 
Rating:
5.0

Customer did not leave a comment.

john m  |  Overall Experience 
Rating:
4.0

Have the bathroom ready and available to customers

Rachel S 
Rating:
5.0

Customer did not leave a comment.

Joel A 
Rating:
1.0

I had to wait a hour after my truck time

Darren D 
Rating:
5.0

Customer did not leave a comment.

Darryl T 
Rating:
5.0

Customer did not leave a comment.

jeff a  |  Overall Experience 
Rating:
5.0

Be sure to have maintenance personnel reset the "tire pressure indicator" before renting. Attendant took time to check and ensure each tire was properly inflated; however, the warning indicator would not reset (must be reset via Mx personnel?).

Peter L 
Rating:
5.0

Thank you, Artie. You were very helpful and kind. I appreciated your explanation of what I needed to know.

Debbie S 
Rating:
1.0

It was a frustrating experience returning the truck. The attendant was very slow and unpleasant. It was obvious he didn’t want to be there and should not be at all. Please address this issue with your staff

Paul N 
Rating:
5.0

The manager, Jennifer, was so amazing. My day went from bad to worse before having to pick up the U-Haul and Jennifer was incredibly kind and accommodating! She was very personable too, which my boyfriend and I loved, because she had every right to be annoyed with us as customers, but she wasn’t whatsoever and that really meant a lot to us. I cannot recommend her and this location enough! 10/10

Ashley C 
Rating:
5.0

The customer service was excellent!! I would definitely visit this location again.

Max G 
Rating:
5.0

The staff was very helpful.

Leslie B 
Rating:
5.0

He did a great job

David P 
Rating:
5.0

Customer did not leave a comment.

Rekia F  |  Overall Experience 
Rating:
3.0

Clean driveway so that we don’t puncture tires.

Gabriel R 
Rating:
3.0

The customer service was excellent. But the bins were dirty. And we were overcharged by double. The manager was great over the phone and fixed the issue, but it should not have happened in the first place.

Patricia B 
Rating:
5.0

Customer did not leave a comment.

Miracle J 
Rating:
5.0

Customer did not leave a comment.

Carolina L 
Rating:
5.0

Customer did not leave a comment.

Darrell L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad B 
Rating:
5.0

Customer did not leave a comment.

TERRANCE E  |  First Impressions 
Rating:
5.0

Attendant was extremely informative

Sean H 
Rating:
2.0

Staff rude, disorganized. Much worse from site I have rented from in the past. Would never use this site again.

David L 
Rating:
5.0

I wish I knew the man’s name that helped me when I got there. He was so caring and helpful. He was a true gem when I am going through a hard time and having to rent the truck. everything was seamless and perfect !

Dana D 
Rating:
5.0

Customer did not leave a comment.

Lynn G 
Rating:
4.0

Good people

Julia M 
Rating:
5.0

Great staff very helpful. Great Manager Jennifer went up and beyond for me and my family. I was having a horrible day from the movers canceled at the last minute I arrive at me new residence to find out my place wasn’t ready. I rented a truck I couldn’t use I was in a bad spot. I walked into the the U-Haul on Midtown and the whole staff was friendly. Jennifer helped me get my unit and was so patient with me although I was being a pain in the butt seeing how my day was going. Jennifer made my day . She was very professional and made a difference in my day in a positive way. Thank you

Jessica V  |  Overall Experience 
Rating:
1.0

What I didn't like was you guys was repeatedly trying to change my card extra when you guys told me to return the the truck the next day and I didn't go over the mileage and I put more than enough gas so I'm not understanding why they were trying to change me extra

Sharhonda A 
Rating:
5.0

Customer did not leave a comment.

greg h 
Rating:
5.0

Customer did not leave a comment.

russell j 
Rating:
5.0

The general manager was amazing! She explained a few things that I did not see online and was very clear. I will definitely be back!

Theresa W 
Rating:
5.0

Customer did not leave a comment.

Daniel H 
Rating:
5.0

Customer did not leave a comment.

Annette T  |  Online Move In 
Rating:
4.0

Very friendly staff

BRENDA T 
Rating:
4.0

The truck I was given was old and felt unsafe. The door didn’t close all the way - it had a gap in the driver’s side that I could fit my whole had through and I could see other cars next to me. The truck also didn’t see to have much get up and go. It guzzled gas like crazy even when empty - get new trucks already! I wasn’t happy that the location gave me the truck with only enough gas to go 33 miles and then told me that I would get a $20 credit if I left it at 1/4 tank. That feels REALLY scammy and like you should be paying me to fill up your trucks for you.

Lisa F 
Rating:
1.0

My personal vehicle was blocked in and I was charged an addition day on top of that the additional miles that I had to use the U-Haul for since my personal vehicle was blocked in. On top of all this I had to pay an additional day for my rental car

Cole P 
Rating:
5.0

Customer did not leave a comment.

Josephine W 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY C  |  Overall Experience 
Rating:
3.0

The extra charge for after hours return leaves me very dissatisfied, especially when the return is WELL within the 24hr rental window. I had the truck for four hours. I was also told that the location doesn’t do after hours when there is still a drop off box. I work and live across town and cant afford additional miles or late fees. I had to return the truck after hours.

Jana H 
Rating:
5.0

the desk staff is so nice. I'm happy to be a repeat customer :)

Marissa T 
Rating:
3.0

1. Honor the quote that’s "guaranteed" at reservations instead of inflating the cost and blaming it on state taxes of a state you're not even in. 2.Have the equipment in stock/on property that's reserved online or update your system to show the equipment isn't available.

Staci S 
Rating:
1.0

I made a reservation for an after hour rental drop off and once I arrived to the location, the person at the counter said they were not taking after hour drop off due to a recent theft at this midtown location . This should have been addressed via a phone call as soon as I made my reservation , so this left me with trying to move in a much smaller time or go to a different location at the time of my reservation with movers waiting on me or rearranging my entire move. A furniture dolly that I added to my reservation was not available either , with no communication whatsoever. I had to bring the truck back the following day which was a huge inconvenience since I had moved across town already. Highly dissatisfied

Daisy H 
Rating:
5.0

This place is great, very clean, easy access, staff very very friendly and efficient. I definitely recommend this location.

Toribio C  |  Overall Experience 
Rating:
5.0

The staff who we interacted with were very courteous and knowledgeable. The check-in was easy, would recommend this location. Thanks

Vonda D 
Rating:
4.0

Customer did not leave a comment.

William M 
Rating:
2.0

Unit was fine, but they didn't honor my one month free storage with the storage units I rented because I booked the room not knowing about the offer

Aditi P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony B 
Rating:
4.0

My things got ruined and I filed to get it all resolved and never heard back from them

Maria L 
Rating:
5.0

Very satisfied customer.

KAMAL O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misael A 
Rating:
5.0

Jen is awesome!

kuma m 
Rating:
5.0

N/A

Ellis S 
Rating:
5.0

Customer did not leave a comment.

Julian S 
Rating:
3.0

There is no parking available in this U-haul location. This problem really should be addressed so customers do not have to randomly park in farther locations just to have to walk to this U-haul.

Yasmin N 
Rating:
4.0

The price after returning the vehicle was extremely high.

Sam M 
Rating:
5.0

The uhaul was tightly parked between two other vehicles and was difficult to maneuver out. More space would be helpful

Christopher M 
Rating:
5.0

Jennifer is a sweetheart! Thank you!

Debbie M  |  Overall Experience 
Rating:
3.0

The truck wasn’t clean and the gas tank wasn’t all the way full. I informed the person working, When I returned the truck exactly where the gas tank was when received, I was charged extra for gas.

Monique B 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

There's always a shortage of personnel there. We have to wait a king time for service BUT you have this wonderful woman, she's a white woman about 38 years old, has a baby (half black) who is the BOMB! She can do it all and with a baby in her hip. She really needs to be promoted especially with her attitude and competence. She makes that location pop, EVEN when there's not enough staff. Too bad I can't remember her name but she's all smiles ans positive attitude. She helps out every time I go. I feel so blessed each I leave the place after having interacted with her. Please give her a raise! She's awesome!

Masani D 
Rating:
5.0

Customer did not leave a comment.

forrest d 
Rating:
5.0

Customer did not leave a comment.

kuma m 
Rating:
5.0

I am very satisfied

CORNELIUS J  |  First Impressions 
Rating:
5.0

Jennifer & Augustine did an amazing job. I’m a Nurse from Nashville, TN. Moving was very stressful but with their help things were better.

ashlee e  |  Overall Experience 
Rating:
5.0

Jennifer is very helpful and friendly

MARGIE S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisa B  |  Overall Experience 
Rating:
4.0

Facility was clean and well lit. It felt very safe. The only thing was possibly getting more carts to transport items. Otherwise it was a very good first experience

Edward V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORA W  |  Overall Experience 
Rating:
5.0

The whole process was remarkably easy to manage online and the staff was accessible and responsive for questions this rookie had:) because it was so easy I am likely to use this even as a short term option in the future!

Dianne R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Regina S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerome B  |  First Impressions 
Rating:
5.0

Jennifer and staff were very friendly and helpful. They accommodated my every need and I would def rent from and recommend this location to everyone.

TAVARES G  |  Overall Experience 
Rating:
5.0

During my 7 years storage experience, I was very satisfied! My children will be renting soon and I’ll be paying this new unit. Thanks.

Maritza H  |  Overall Experience 
Rating:
4.0

The only stumbling block for us was understanding the "check in" at the key pad with multiple cars to unload. We ended up in looping to find the unit (numbers hidden behind a parked uhaul) and in doing so "checking ourselves out". The staff was most helpful and set us straight. The lock left for us by mgmt was AWESOME and so appreciated!

Dianne R  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Akia B  |  Overall Experience 
Rating:
5.0

Jennifer and the team were extremely communicative, understanding, and gracious. Could not ask for a better place to hold my cherished items.

DWYANE W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elisa B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

THERESA L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

undra W  |  First Impressions 
Rating:
5.0

Well appreciated

GREGORY W  |  Overall Experience 
Rating:
5.0

MS JENNIFER AND HER STAFF IS AWESOME! Jennifer always go the extra mile for us! We come from Katy tx Just to come to JENNIFERS LOCATION. WE LIVE YOU JENNIFER ❤️❤️❤️❤️

Renee B  |  Overall Experience 
Rating:
1.0

This place is filled with homeless transients, drugs addicted and shady looking characters living on the storage facility and sleeping and using the restroom in the hallways… My unit was broken into and I had multiple highs end luxury purses, shoes and clothes and electronics stolen from my unit . I have been on the east coast since 1/1/2023 my first time to my unit I’ve been robbed irreplaceable valuables and property. I need my laptop for work and can’t work without it! Absurd…. This place is trash. The young lady that helped get the unit was very helpful, kind polite and professional. She was great but the actual facility should be avoided!!!

althea s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justine Z  |  Online Move In 
Rating:
5.0

The manager and staff at the Louisiana St. UHaul are outstanding folks. I have rented there several times over the years and they have always been good, but the current team with Manager Jennifer and Regional Manager Rudy are exceptional. They went beyond expectations to be helpful and accommodating recently when I was having some problems getting my units emptied on time. Really kind people, all of them! I cannot recommend them and this facility highly enough.The best.

THOMAS W  |  Overall Experience 
Rating:
5.0

Simple process, clean, and easy when I needed a bigger unit.

Eric F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GAGE H  |  Overall Experience 
Rating:
5.0

Everything was easy to understand and the staff help every step of the way

Chris H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael c  |  First Impressions 
Rating:
5.0

Great

LORA W  |  First Impressions 
Rating:
3.0

I got stuck on the elevator with my children it was very scary for them but they did come get us out I think they should definitely fix this issue ASAP!! But the overall experience was good

Kenneth W  |  Overall Experience 
Rating:
5.0

When I first began renting here it was a little sketchy - circa 2018. I just recently closed my lease out and can honestly say that I feel very secure in renting at this location. Everything from security to staff is excellent.

Kayla J  |  Overall Experience 
Rating:
5.0

Very Satisfied Customer Overall I Would Definitely Use This Facility Again In The Future The Staff Was Extremely Professional & Courteous! Thanks For A Great Experience..... Oscar Eaglin Jr. .☺

Oscar E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernando A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason B  |  Overall Experience 
Rating:
5.0

I would like a printout of my charges for the 20 year usage of unit B237. This is for comparison of my records. Very satisfied with my usage. Sam Miller

SAMUEL M  |  Overall Experience 
Rating:
5.0

I selected a unit that did not fit my needs. The staff explained the different units and found the unit most appropriate for me. They were kind and courteousandmet all of myneeds.

Bruce S  |  First Impressions 
Rating:
5.0

Great space. Great staff. Keep up the good uhaul ppl

David B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deuce B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE L  |  Overall Experience 
Rating:
5.0

Huh

LAWRENCE L  |  First Impressions 
Rating:
5.0

Everyone at the three locations we went to were wonderful. Augustine and Rudy were standouts at 2420 Louisiana St location. Where Augustine is a rockstar, he was so helpful with planning and getting us the unit, to helping with rerouting our truck because it was late for arrival there, to making sure that everything we needed was on-hand. Then the second location where we actually picked up the truck, 1617 San Jacinto where the staff was courteous, friendly, and just over the top amazing to us. And Dalila in Baytown at the North Main location who guided us to both of the stores and set up the entire process for us. That young lady is our hero of the move. I have written a 5 star review on Google for the 2420 Louisiana St location, which if there were more stars to give, I would.

Christopher C  |  First Impressions 
Rating:
5.0

Awesome Support with a quick response from Rudy Perez.

CHEVRON C  |  First Impressions 
Rating:
5.0

Very Professional & Courteous Staff! A Satisfied Customer....

Oscar E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrian j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAGE H  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ebonie H  |  First Impressions 
Rating:
5.0

Rates continued to go up faster than expected.

Dwight B  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kellie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michaela L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nina J  |  Overall Experience 
Rating:
5.0

Great experience during our time storing here. Easy access and helpful staff.

Jonathan S  |  Overall Experience 
Rating:
5.0

the man that was in the front desk yesterday was very helpful and friendly!!

Johnathan C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TAMER A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katherine P  |  Overall Experience 
Rating:
3.0

People parking in the way of getting to your storage unit wasn’t great, and there were times I needed to pick things up after hours without access.

Brent E  |  Overall Experience 
Rating:
5.0

This time has been had dollies were left keys got broke in the lock. I noticed that the u- haul had a few damages when I left had to gas up there were dents the n both sides of the truck and just one crack in the wind shield but it drives great. I don't have help moving except my kid who never made a box so It will be returned later then I expected

TONYA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMILY R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fernando A  |  Online Move In 
Rating:
5.0

Jennifer and her crew was so on point with everything I needed the best service. Thanks Jennifer she is the BEST❤️💚💙

RENEE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S  |  Overall Experience 
Rating:
5.0

If I need them again I will be back..

CAROL S  |  Overall Experience 
Rating:
2.0

I’ve already written U-Haul corporate headquarters outlining the many issues I experienced during my move yesterday. Regarding your facility, I was informed by the employee on duty that my storage rental was not available to be part of the 1 month free rental I was hoping to use. I have a coupon for redemption somewhere on this hideous U-Haul app. I would like to use that. If that’s not possible, I’ll be sure to use a different truck rental company when I complete my move.

Mark S  |  First Impressions 
Rating:
4.0

Unfortunately, none of the carts were in the cart holding area in building B. We saw no one in the building other than us, so I don’t know where all the carts were. I saw at least 2-3 when I had previously come to look at the size of the units in person.

Sara E  |  Online Move In 
Rating:
5.0

I have reached out to Uhual many times, but specifically this location for the simple fact of how incredibly professional the facility is kept & the over and beyond consideration with attention to detail provided by the entire staff / obsolete management!

Chancey H  |  Overall Experience 
Rating:
5.0

Special thanks to Artie McGowan for his assist at U Haul.

Aubrey R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYRONEKA J  |  Overall Experience 
Rating:
5.0

Great staff, and very professional.

Donald E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Layla C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryant T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jocelyn J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandria F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martin L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan M  |  Overall Experience 
Rating:
5.0

I only moved out bc of the financial burden my nonprofit did not have the funds to cover costs and m The expense became a burden on me. I really appreciate the service I experienced and the quality of my space!

Tiffany S  |  Overall Experience 
Rating:
2.0

truck wasn’t filled to the point i had to return it, staff other than the manager is rude and lazy

dairyan d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nakita B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benet P  |  Overall Experience 
Rating:
5.0

These guys are AWESOME! Always friendly and go the extra mile to help when I had a lot of extra concerns. Facility is clean and well lit, although I've only been in the daytime. Would recommend!

Michael P  |  First Impressions 
Rating:
2.0

Rude people will supervisor all of it I don't like them the manager of the place it was disrespectful

Michael P  |  Overall Experience