Comentarios del cliente para U-Haul Moving & Storage of Midtown at Louisiana

My time at this location went very smooth.

Renee was great!!!

The gentleman who helped me today was awesome and deserves a raise.

Excellent customer service, from GM to Associates.

Renee did check-out and check-in. She was incredibly friendly and helpful. She called as my drop off time was nearing and extended it for me, giving me enough time to fill up with gas. Nathaniel made my drop off very easy. Amanda was the manager, and was also very friendly and eager to help.

Renee was super helpful and provided great customer service with my truck rental, thank you!

I found the staff here to be extremely helpful, which is not always the case. The manager, I didn't catch her name but she was fantastic, and i cant say enough about lyndsey. She was on point thoroughly explaining all the need to knows. And the other young lady that pulled the truck around for me was funny and extremely personable and I rather enjoyed my experience. Looking forward to seeing them again for my next move! Thanks again!

Amanda was helpful and friendly and made the pick up process very easy. Renee was extremely helpful, outgoing, and friendly - made the return process a breeze.

Rene was great, as were the folks checking us in. Will use again

Quote but what was charged, very disappointed.

You have the most amazing staff Renee is just awesome I love the customer service I received if i ever need storage Uhaul my choice and your location gets my HTown (Houston) referral

Ashley Garza was amazing! Very efficient and had GREAT customer service! Will definitely be using this location in the future!

Was over booked on a truck because I did it last minute however , they fixed the issue right then and there and I left extremely pleased with their services A+

Renee and Nathaniel (Renethanial, the staff on duty) went above and beyond to make sure our experience was positive despite multiple system errors. Apparently, the system had assigned the same Uhaul to two different people, but these two worked so diligently and so quickly to resolve the issue. We were able to accomplish everything that we needed to on time, and it was an overall fantastic experience. Thanks to these two for a job well done.

I would like to thank Rene, there at the Louisiana St. office. She was there for me from the beginning to end. She was informative and made everything as easy as possible! Thanks Rene!

Great customer service she was very nice and patient

I didn't catch his name, but the man working at 8am on 1/20/2020 was very kind and patient. I came in to pick up a reserved cargo truck, but just before I came in, a woman arrived having had difficulty with her vehicle. She was clearly very frustrated and he calmly helped her with the issue while also making sure to follow company policy. I don't know if the issue was resolved, but he was very nice to us both. Kudos!

The parking situation for after hour returns is atrocious. 5 large Uhauls in a tiny, TINY parking lot. That’s my only negative

No need to improve anything Rene was great along with the entire staff. Super super helpful

Renee was absolutely fantastic! She provided excellent customer service, she knows how to do her job very well, and her personality lightened my mood and helped to set the tone for a decent move (I HATE moving). Keep up the awesome work, Renee!

Rene at the front was great! Super friendly and very accommodating!! Thank you!

Ashley (Renee) Garza is extremely professional and knowledgeable. She was kind and proficient with her service and made our move all the more less stressful. We highly recommend her as an employee and this location to use for any services needed.

Pleasant and Professional Staff, Friendly and Kind , exceptional customer service! Satisfied Customer!!💯💯

Amazing customer service from the office staff and property manager! They were flexible with my needs and helped me so so much! Highly recommended!

All the workers were extremely friendly and informative. Very good experience!

Charged for gas when it came back with the right amount of gas.

Very friendly staff, very helpful,

Renee was very nice on checkout!

I accidentally left an important personal item in the truck cabin, but Amanda managed to track it down... even though the truck was rented immediately after me! I'm not sure how they did it. I also noticed that the customers in this location were very rude to the employees, and that the employees have handled it pretty well.

Very professional and friendly , very pleased with the service

Renee was fantastic at getting me checked in and on my way. Amanda was great with helping me drop the truck back off. Outstanding staff and facility here!

Nothing

Renee helped me. She was great.

Staff did a good job.

I talked to three different Uhaul employees during my rental and they were all knowledgeable, efficient and friendly. It went smootly and the cargo van turned out to be handy for down time Houston traffic - Thanks.

Renee was especially fun to work with. :)

Good hearted people, great service.

I love this location I am always helped friendly caring concerning patient Employees Mr John and Manager Ms Amanda also they have another young lady who is there as well wonderful team!

Racist asian. I booked the van and there is a woman booked a van too. They gave me the 10” truck but not the van because the other person hasnt come back yet. What business is it? Maybe they racist me because im Asian?

Great team at this location! Overall good experience. Very professional staff.

The self check-in needs a smoother interface to make it more user friendly it was not convenient at all. I ended clicking on so many steps, I would’ve saved time by just going in. I will never use self check-in again it was too much work taking all of the pictures and clicking on buttons etc.

Renee was very helpful

The agent just came back from buying lunch, and set it aside to help me that was great. The only thing I didn't like was every time I asked a question I was told to refer to the UHAUL app. That was kind of annoying. Everything was great they allowed me to move reservation up a day and it was easy to return the van. I would use the service again.

Very friendly and professional staff

Clean and helpful friendly staff

Parking is a bit tricky. Also, I had to fill up the truck with gas because it only had 34 miles till E. It would be nice if when picking up trucks they had enough fuel to last, say, 50mi

Artie McGowan has excellent customer service I would recommend this place any time.

When I came to return the utility dolly at 3:45, there was a sign on the door that said manager was on property and would be back at 4:45, the door was lock but Reginald was standing inside and saw me attempt to open the door. I stayed in the parking lot and called the store and told him I was there to return the dolly then he put me on hold and forgot about me. I caught a time when he unlocked the door and I walked in holding my phone and said you put me on hold and never came back, and he said well what did you need? It took me 30 min to return a dolly and be forgotten on hold on the phone when it should have taken 2 min to return.

No parking. I had to park my car down the road, and walk back. Thank goodness my car was not towed. Everything else was fine.

i rented a hand truck as I was at the George Brown Convention center. The staff was okay The afternoon person was better than the morning person. They were both very polite....

I have never rented a uhaul and I was not recommended the right sized uhaul. I ended up paying double because I ran out of time trying to fit everything in the small truck and had to get new movers the next day. I had to pay a double mileage, double rental, and double movers. I would have come out cheaper just hiring moves. I wish the representative would have explained fully the implications of not having a large enough truck. I’m very disappointed and out of unexpected money.

The gas was half a tank.

Easy process through mobile checkout. Staff is friendly and helpful.

Had great customer service and very friendly thank y’all

Amanda gave excellent service ! Will definitely refer friends and family.

Staff was great. Very helpful and friendly.

Staff very very helpful.

I was told that I was unable to park my personal vehicle at the Uhaul property. Where do I park my personal vehicle. Kroger, Spec's? I parked my Porsche at Spec's, and I was lucky to get only a note telling me not to park my car there. They probably could have towed it. I will never rent from that location again.

When I rented the truck, it wasn’t necessarily clear that using the online portal was the preferred method of picking up the truck, but that was probably more me being inattentive than everything else. When the counter person mentioned something about the customer in front of me having an issue with online check-in, a light went off above my head and I was able to check in and gather the truck without an issue.

Rene (I believe was her name) was outstanding. An excellent employee for this location and great representative for u haul. You should seek ways to train and retain her for greater roles within the u haul network. I’m not often impressed with retail folks, but she did great work.

Great service and friendly also.

Staff was consistently friendly and willing to help. Lots of smiles. My first experience with storage in general. The nightmare scenarios told by others did not happen. managed well

Great Service Quality Truck Easy afterhours drop off

N/A

Fantastic customer service!

Thanks Mr.Brown you were the best. Excellent customer service. Job well done

The store agent that assisted me was very helpful, friendly and efficient.

All the staff were very professional.

There are limited parking spots so it is better to come with your friend not to leave your car at uhaul.

Required three phone numbers and called them all, $20 fee for after hours drop off on a $19.99 rental.

Picking up my rental was good. So when I returned ithe van.I got in my car/ left.the Unexpected happen I read my email Ashley Gazar rung up extra cleaning for $25 without notifying me.first of all she should had did a walk threw with to see if there's any damage done. you don't run people's card without they consent.

Great employees! Great store! Thanks!

Having had temporary storage units throughout the country with various providers, this location's management is and has been the best experience for us so far. Helpful, solution oriented no matter what happens and friendly

Very Patient with me. I was a mess. Very caring and professional Men and Women. Thanks a Million RB.

Customer service at this location is top notch! The staff was very accommodating, friendly and helpful. I had just has a traumatic life changing event and had to make transitions quickly. Thank you !!

The staff person that assisted me was very kind, helpful and courteous and I appreciate that and I would definitely recommend this storage facility to others.

Great place and the staff are amazing. Very kind and helpful. The best part of my experience was the employees. Very professional.

I love the workers great service

Best place to go! Clean & very helpful 💛

The associates there are friendly and funny. Such a pleasure talking with them. Ashley was so helpful and the assistant manager as well!!! Great team!

Great overall quality and service

Some staff needs a little more training.

The local staff were extremely helpful. They accepted packages for us , always called to let us know they arrived and offered to place them in our unit for us. We will certainly go back .

The staff was incredibly helpful and understanding. They worked with me and tried to accommodate based on my situation.

Ashanti had showed excellent customer service

The young lad

.

Very bad . No help and closing account is bad experience.

Great Help

Thank you.

Clean space

Amazing! 😆

Wonderful service and wonderful people!

Thank you for your professionalism!

The staff I really enjoyed the time I was there and speaking with them. A great team of guys

Ashley was exceptionally helpful. I am handicapped, and she got me a stool to sit on. She showed me the locker and how l the system worked. I couldn't have had better.

Really enjoyed having a storage unit here. Will use them again the future

I've used Midtown U-Haul and Storage for many years as offsite storage for a wine collection. They facility is clean and well maintained. And the staff is always friendly.

Artis and staff were very helpful and effeciient

I had rented a storage unit for a month and a half. Each transaction I had was always met with a mile and willingness to help. Dee and Ashley and a man whose name I forgot, ;-( were incredible! Thx!

Jackie was great. What an excellent employee. She went above and beyond. She called me back to follow up on my inquiry call. Everyone there was very friendly and helpful.

Wow! Danyline and her superb staff (Artie and Ashley) did everything possible to facilitate this move. As a Marine Officer, I’ve used a LOT of moving & storage facilities. BEST EVER...PERIOD!

Great location and very clean and the staff is very good about assistance you with your needs

Thanks

Within the last 4 years with is location it had been a awesome experience.

Was able to get my storage unit and lock as well as a pick up truck without a long wait. Access times and room options was explained

A few staff members were not friendly at all, the elevator never worked as it was right across form my unit. I always had to use the stairs or the other elevator.

Staff was extremely courteous

experience was excellent.

Artie was great! Very courteous, professional and helpful. He is a good representative for your company. The building and locker was very clean. Good team!

Service quality was of higher standard and the staffs were very professional, cooperative, and reasonable

None

Great facility!!!

Though my time was short, Eric was amazing and made sure I was well taken care of. He went above and beyond normal customer service and I truly appreciated it.

Great

Have worked with this location on 2 separate occasions and times. Each time, staff has been great. Caring, courteous, friendly and professional people.

Good location and well maintained

Staff was very friendly and helpful

Even if you cancel your account and are no longer using the storage space before the month is up you will not receive a refund.

Was very pleased

Everyone is very professional. Thank You Elaine Turla

I had a climate-controlled storage unit there for 13 years. During the summer the building was cool and in the winter it was warm. My belongings are in good condition.

I didn’t have any problems, the staff was extremely helpful and generous. The storage was clean.

Everyone was helpful. Just had a major issue with the people over the phone making the reservations it was a disaster. If I were rating that it would be negative stars. Everything set up was changed.

Clean safe and convenient

The staff was amazing, very helpful. I would definitely rent a U-Haul and store my belongings here again simply due to the excellent service they provided.

My move in date was 7/26 at 10:40 am. Made my reservation on line on 7/25. I received my key the same day to access the gate to start moving from the San Jacinto location. We were told on 8/1 have

Thank you!

The personnel were very helpful and accommodating. The only issue I experienced was the occasional homeless person I’d encounter inside the facility.