Comentarios de los clientes para U-Haul Moving & Storage of Midtown at Louisiana

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Midtown at Louisiana

Clasificación general:

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VLADISLAV Y.
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El cliente no dejó un comentario.

Christopher W. | Overall Experience |
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El cliente no dejó un comentario.

Patrick M. | Overall Experience |
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El cliente no dejó un comentario.

Tristain J. | Online Move In |
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The online process was easy The in store personal experience was Amazing Mr Artie was so helpful, and even when I picked the wrong size unit, he made the process to get a bigger unit very simple. He was very nice and knowledgeable about the units and knew exactly where to place me so I could have quick access to get in and out. As a Store Manager myself, I can appreciate when I receive Excellent Customer Service, and wanted to make sure I took the time to celebrate his outstanding talents. Tristain Jackson

Juanita J. | Overall Experience |
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El cliente no dejó un comentario.

Justin W. | Overall Experience |
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El cliente no dejó un comentario.

Antoni A.
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El cliente no dejó un comentario.

MELODY BRITTENHA H.
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Front desk lady was especially helpful

WILLIAM G.
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El cliente no dejó un comentario.

brian C.
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Everyone I worked with was very friendly and helpful

can K.
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El cliente no dejó un comentario.

gary c. | Overall Experience |
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El cliente no dejó un comentario.

JOATAN H.
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El cliente no dejó un comentario.

Edward C.
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El cliente no dejó un comentario.

Benita R. | Overall Experience |
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El cliente no dejó un comentario.

Yaquelin P. | Overall Experience |
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El cliente no dejó un comentario.

marcie A. | Overall Experience |
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I particularly like to comment one youngish lady ( I am sorry I don't remember her name - she was relatively new ) who always, always, always had the most personable way of engaging me and other customers who were there during the times I paid my rent. She deserves special recognition for her dedication to her job. She was on staff when I checked out around 1:00pm on Wednesday the 23rd if that helps. Thanks again for being there over these years....

Ronald M.
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Dry friendly & courteous staff. Good equipment..

WESLEY S.
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El cliente no dejó un comentario.

AUDREY S. | First Impressions |
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El cliente no dejó un comentario.

georgeann a. | Overall Experience |
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I was given chance to get my belongings back. So I will definitely recommend this storage facility to other people.

Charis P. | Overall Experience |
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Good service safe place to store your belongings

Korede O.
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El cliente no dejó un comentario.

MARIA M.
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Everyone was helpful and friendly. Very professional

NATALIE C.
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Gentleman at the counter that assisted me was SUPER! Very helpful and kind. Vehicle as clean but smelled like smoke. Overall, great experience and easy to set up online (though I did need help once I arrived)

Kaori N.
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El cliente no dejó un comentario.

Raul G.
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Track wheel on gate could use some work as it got jammed up a little when raised all the way. Other than that everything was great!

SANDRA L.
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El cliente no dejó un comentario.

SVITLANA S.
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Hannah is very professional! Helpful, knowledgeable and super nice. And so is her associate. Unfortunately we didn't catch his name. The overall experience was extremely positive. Thank you!

ashraf D.
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Hannah is prompt and friendly as always. I really like this location! Keep it up.

Andrew C.
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El cliente no dejó un comentario.

Edward D.
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El cliente no dejó un comentario.

Derrick M.
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The team was great!

Rhonda P.
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El cliente no dejó un comentario.

Joshua B.
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Amanda was awesome. My pick up was quick and easy, and my drop off was the exact same. I don't have a single critique. I will exclusively use this location from now on.

Clarissa A. | Overall Experience |
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The check out process was confusing and staff was a bit rude and seemed annoyed at my questions. Also, my unit wasn’t lit at all, and the hallway lighting did not work either so moving in/out was a bit tricky.

World L.
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El cliente no dejó un comentario.

matthew M.
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Amanda Elnumeiri was amazing at her job and made it a very smooth process! Give her a raise best customer service I've received from any uhual I've been to

Sharon F.
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El cliente no dejó un comentario.

ROBERT J.
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El cliente no dejó un comentario.

Terrence L.
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El cliente no dejó un comentario.

Derrick D. | Overall Experience |
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Too high the cost aren’t even comparable to other storage places in the area i won’t ever use you guys again

Terrence E.
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El cliente no dejó un comentario.

Keri C.
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I ordered a furniture dolly but it was not in the truck so I never got it. Also, when requiring customers to check in make sure the vehicle they are using us available to actually inspect. I had to fill out a questionnaire about the condition of the vehicle before I was granted access to see it. There is no way for me to know if there are any prior damages to report if I haven't seen the truck first.

Hai G.
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El cliente no dejó un comentario.

Carla B.
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The staff with whom I have dealt have been courteous and helpful.

bat ild B.
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I've rented a lot of u hauls and out of all of them I got the nicest service here. Hannah was super friendly and helpful. Could not be any more happier with the service. Thank you very much

Shane O.
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El cliente no dejó un comentario.

connor C.
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El cliente no dejó un comentario.

Curtis B.
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El cliente no dejó un comentario.

Roshuna W.
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El cliente no dejó un comentario.

jose L.
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I left my wallet in the front cup holder and I took a picture for proof, next business day I went to pick it up and they told me they did not find anything and assumed a homeless person took it. Do not trust any employee there and overall worse experience and customer service I have ever had with U-Haul. Will not be renting from this place or any U-Haul location.

ondrej D.
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Try to record the fuel level correctly and try to charge your clients the right amount... I overpaid $10 just to comply with incorrectly recorded initial state of the fuel in the company's database

xaviera t. | Overall Experience |
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Thank you for securing my belongings at your safe facility. You provided me with piece of mind knowing my items we secure .

JOSE L.
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El cliente no dejó un comentario.

Maya W. | Overall Experience |
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El cliente no dejó un comentario.

Mary S. | Overall Experience |
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El cliente no dejó un comentario.

Ramona L.
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Very helpful and friendly

DAVID T.
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Great staff... friendly and professional.

Andrew W.
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Staff was great. The truck was horrible.

Corin B.
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El cliente no dejó un comentario.

ashraf D.
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Hannah is awesome! Really helpful and knowledgeable about her product. Highly recommend and will use again.

Carlos C.
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Thank u Amanda for all if ur help . I will be on time with my rent for ur storage. I'm very thankful for everything. Uhaul has a great employee in you. Thanks again!!!

thomas L.
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I had a very good experience with the truck and the storage room. This is a professionally run location. Everything works. Everything is ready. Staff is polite and efficient. This is a very well-run place.

ana S.
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You let someone rent something under my name. Not my card but all my information was given n when I called I got no explanation!!! Wtf

Doug B.
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We will never go back to this Uhaul location, or at all. We had reserved a dolly with a moving truck 1 week prior on the app. When we arrived to pickup our vehicle, we had trouble finding the keys to our vehicle, and when we went inside, the employee told us we can do everything ourselves outside by ourselves using the app, implying that we didn't need to be bothering him. When we told him we couldn't find the keys, then he realized he didn't even know where the keys were, and it took him a good while to find the keys. When we asked him about the dolly, he blatantly said, "we don't have dollys" and stared at us without any apology. Be warned that if you rent from this location, you may be going into a move without a dolly, and you will get subpar customer service at best. And on top of that, the vehicle we rented had trash all around the passenger seat, so you can bet they aren't staying on top of making sure vehicles are sanitized between uses. There also is no ramp in the moving trucks, and that will make it that much harder for loading/unloading. And one more thing, we used the app to save time and to avoid personal interaction in light of covid, but we ended up having to utilize the staff and go in for help because they didn't have their sh*t together, so it's just a waste of time to use the app. Good luck if you decide to go with Uhaul.

Kalena T.
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El cliente no dejó un comentario.

Lorena R.
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El cliente no dejó un comentario.

Carlos C. | First Impressions |
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From the start to the end of my move,Amanda was very helpful assertive and helped me tremendously, With all that is going on with the pandemic she was extremely helpful, i really needed that consider every thing is so crazy right now. very attentive management.

Yagiz O.
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El cliente no dejó un comentario.

Augustine G. | Overall Experience |
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El cliente no dejó un comentario.

James C.
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El cliente no dejó un comentario.

HUNTER CLYDE N.
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I wish I could recall the name of the gentleman who helped us. According to the receipt I believe it might have been Arthur. He is the reason for my 5 star review. He was EXCELLENT. He patiently explained everything and answered my questions. He re-emphasized exactly what steps we needed to take if we wanted to make sure additional fees wouldn't be added. I really appreciated the time he took to genuinely make sure we understood the form whereas other rental locations just say “read and sign here.” He was so kind and professional. The owner of the business should know that he's reason I will be returning, as well as recommending this location to friends and clients.

Christopher R.
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El cliente no dejó un comentario.

larry S.
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Nothing; the manger and staff were friendly and helpful; the equipment was in good condition; all needed supplies available; the check-in and check-out process was fast and smooth.

Ross H. | Overall Experience |
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El cliente no dejó un comentario.

Jessica C.
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Hannah and Angel took great care of us today on our move!

CLINTON S. | First Impressions |
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Amanda was fast, helpful, knowledgeable about the products you offered. She explained everything in a brief 1 1/2 minutes.... very professional...which I love! She is everything that I think service should embody!!!

joao S.
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Great experience overall. Hannah was super friendly and very very helpful! I had to switch trucks last second and she did it in no time, at no cost. The best!

Elliot S.
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El cliente no dejó un comentario.

Davina G.
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The gentleman that helped me, Art I believe, was very helpful.

william S.
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Really positive experience and great customer service.

Luke B.
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El cliente no dejó un comentario.

Jason R.
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I experienced some difficulty with an after-hours return of my vehicle, but Amanda (who I believe is the manager of this location) called me promptly the next morning and worked with me to find a resolution so that I did not incur significant additional fees. Her polite demeanor and willingness to assist when she was not obligated to were very much appreciated.

Aaron S.
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The manager that assisted me was great and super helpful!

Jennifer M.
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Staff was very helpful and friendly!

travis F.
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Hannah was very helpful

Jlea S.
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Make prices reasonable

John W.
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Easy peasy

alejandro H.
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El cliente no dejó un comentario.

Alexis V.
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El cliente no dejó un comentario.

WILLIAM W.
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El cliente no dejó un comentario.

adam N.
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I had shown up just after closing and was having difficulty with the mobile check-in finding my location. The employees present, despite being past closing hours, still offered to help and manually checked me in to help expedite the process which was both very kind and very helpful.

Ashley R.
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El cliente no dejó un comentario.

Vivienne B.
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El cliente no dejó un comentario.

Marlin L.
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El cliente no dejó un comentario.

CHRISTINA Z.
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El cliente no dejó un comentario.

DILVONTE S.
Clasificación:

Create parking for vehicles left when trucks are rented

Heather S.
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Very helpful and friendly staff!

Randolph C.
Clasificación:

Returning the truck was a very confusing process, had nowhere to park the truck and little to no instruction on where to leave it. Returning the keys was also confusing and hard to find. Spent 10-15 minutes trying to figure out how to return the truck.

Manuel T.
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The manager that lives on site really need to take a class in customer service. Very rude attitude.

THOMAS L.
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Rented truck and storage room. Staff is very professional. Facility is excellent. Could not be better.

Jimmy B.
Clasificación:

Equip customer representatives and staff with a better understanding of company policies and training on conflict resolution.

Teresa E.
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Amanda was so kind and helpful when I returned the UHaul vehicle. She made the process go so smoothly.

Olumide O. | Overall Experience |
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Great service @ this location. Ask for Amanda, she was awesome!!

Duffy I.
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AMANDA =AMAZING!!! Even with a mask on you can feel her smile when you walk in the store. Her personality deserves her own spider like Charlottes web, so people can see how great she is. She made the whole process so easy. She is efficient and friendly.

mike s. | Overall Experience |
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El cliente no dejó un comentario.

Cole E.
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Amanda was extremely helpful during the rental process and made the checkin and checkout process seamless and easy for me!

Daniel J.
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The customer service was EXCEPTIONAL. Best moving experience I have ever had. The staff was incredibly helpful, professional, and kind. Will definitely be using the UHAUL self-check in for van rentals again!!!!

Emilia C.
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El cliente no dejó un comentario.

Elizabeth G.
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n/a

Francisco T.
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El cliente no dejó un comentario.

Leonis J.
Clasificación:

5 STAR SERVICE!! I was having a difficult move with my apartment and Miss Amanda was a great help! On move in day there were still people living in the unit so I needed somewhere to put my belongings. Miss Amanda helped me with a temporary storage unit and late night drop off. All effortless and made my move easier ! Def referring this specific location move

DANIEL P.
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Awesome fast & friendly service for pick up and drop off.

Karen J.
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From start to finish Amanda and Artie were the absolutely best! They were super helpful, personable and professional. We ended up needing to rent storage because our place was not ready. They quickly got us a unit so everything just flowed. We were able to get everything done with ease.

Elaina Z.
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Amanda was excellent! She was very helpful through the whole process and very knowledgeable. She was ready to check me back in quickly when I arrived to ensure a seamless drop off.

Mariyia W.
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El cliente no dejó un comentario.

damien C.
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El cliente no dejó un comentario.

mark S.
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El cliente no dejó un comentario.

Jeffrey R. | Overall Experience |
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El cliente no dejó un comentario.

Jeffrey R.
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El cliente no dejó un comentario.

MARSHAWEN S.
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Amanda was an absolute pleasure. I appreciate the experience. I had all kind of things blocking me today but I kept thinking of my experience with Amandi and I keep pushing. Thanks for your positive attitude and keeping folks safe with the social distancing measures.

ARIANA M.
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Very friendly and helpful.

Edward G.
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El cliente no dejó un comentario.

Jatoria W. | First Impressions |
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El cliente no dejó un comentario.

Richard l. | First Impressions |
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Very friendly and extremely helpful it was the best experience I have had at any storage facility in Houston. They treat you like family.

kendall b. | First Impressions |
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Amanda was excellent! Super helpful and friendly. She deserves a raise! Workers like her don’t come around often!!

Mary S. | First Impressions |
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Staff has been very helpful

Margaret A. | Overall Experience |
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very friendly and professional

Randall M. | Overall Experience |
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Great team in staff, I had a great experience with every employee at this location.

Hong Z. | Overall Experience |
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Great service and convenient location. Amanda was great and very kind in all services!

Jeffrey R. | First Impressions |
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El cliente no dejó un comentario.

QUANG G. | Overall Experience |
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El cliente no dejó un comentario.

William P. | Overall Experience |
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Employee were always helpful. Artie is exceptionally nice.

Eduardo C. | Overall Experience |
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El cliente no dejó un comentario.

Brittany J. | First Impressions |
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El cliente no dejó un comentario.

Benito P. | Overall Experience |
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There is a fee To have Access 24hrs

Gerard M. | First Impressions |
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Bel Nita was such a model employee. Insightful, great advice. Friendly and patient. Just what a customer needed during this time

erik g. | Overall Experience |
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The place was perfect. The Place was clean and nice and seemed well-organized. Most importantly though, the folks there were very thorough, helpful and friendly! It makes all the difference in the world to have folks that care and you can tell they do! Thanks so very much.

Curtis C. | Overall Experience |
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Great service and hospitality.

Benito P. | Overall Experience |
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El cliente no dejó un comentario.

Cherene A. | Overall Experience |
Clasificación:

First, when we were moving in the maintenance guy broke the sliding door (yes, he told us it was his fault) . When moving out, we hired movers at $109/hour to move our stuff out of the storage unit. In the middle of the move the maintenance guy tested the fire alarms and took down the elevators. We had movers sitting with no elevator service. The office only shrugged and stated “we’ve called the elevator service”. The movers had to finally use the stairs which was more time consuming. When we finished up and left, the elevator service still had not arrived. The maintenance guy knew we were unloading our unit, why would he proceed to take down the elevators? We ended up paying an additional $164 due to that error! My experience with U Haul has always been excellent until this. Not okay!

Hellen K. | Overall Experience |
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My time at this location went very smooth.

Pierre J. | First Impressions |
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Excellent customer service, from GM to Associates.

Danielle R. | Overall Experience |
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You have the most amazing staff Renee is just awesome I love the customer service I received if i ever need storage Uhaul my choice and your location gets my HTown (Houston) referral

Ryan M. | First Impressions |
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I would like to thank Rene, there at the Louisiana St. office. She was there for me from the beginning to end. She was informative and made everything as easy as possible! Thanks Rene!

Kevin C. | Overall Experience |
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Pleasant and Professional Staff, Friendly and Kind , exceptional customer service! Satisfied Customer!!💯💯

Ashley D. | First Impressions |
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Amazing customer service from the office staff and property manager! They were flexible with my needs and helped me so so much! Highly recommended!

Benito P. | Overall Experience |
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Very friendly staff, very helpful,

Benito P. | First Impressions |
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Very professional and friendly , very pleased with the service

RENA H. | Overall Experience |
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Staff did a good job.

ZEE W. | First Impressions |
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Great team at this location! Overall good experience. Very professional staff.

Benito P. | First Impressions |
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Very friendly and professional staff

Kimaletha B. | Overall Experience |
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Clean and helpful friendly staff

Danielle G. | First Impressions |
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Artie McGowan has excellent customer service I would recommend this place any time.

david m. | Overall Experience |
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Staff was consistently friendly and willing to help. Lots of smiles. My first experience with storage in general. The nightmare scenarios told by others did not happen. managed well

GLENN R. | Overall Experience |
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All the staff were very professional.

reneald b. | Overall Experience |
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Very Patient with me. I was a mess. Very caring and professional Men and Women. Thanks a Million RB.

ULRIKA B. | Overall Experience |
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Customer service at this location is top notch! The staff was very accommodating, friendly and helpful. I had just has a traumatic life changing event and had to make transitions quickly. Thank you !!

Ruben F. | First Impressions |
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The staff person that assisted me was very kind, helpful and courteous and I appreciate that and I would definitely recommend this storage facility to others.

Oscar R. | First Impressions |
Clasificación:

Great place and the staff are amazing. Very kind and helpful. The best part of my experience was the employees. Very professional.

Tiara B. | First Impressions |
Clasificación:

I love the workers great service

Cuenesha V. | Overall Experience |
Clasificación:

Best place to go! Clean & very helpful 💛

Jhamari S. | First Impressions |
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The associates there are friendly and funny. Such a pleasure talking with them. Ashley was so helpful and the assistant manager as well!!! Great team!

james g. | Overall Experience |
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Great overall quality and service

Pamela G. | Overall Experience |
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Some staff needs a little more training.

Ken M. | Overall Experience |
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The local staff were extremely helpful. They accepted packages for us , always called to let us know they arrived and offered to place them in our unit for us. We will certainly go back .

Yasmin N. | Overall Experience |
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The staff was incredibly helpful and understanding. They worked with me and tried to accommodate based on my situation.

timothy c. | First Impressions |
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Ashanti had showed excellent customer service

joyce b. | First Impressions |
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The young lad

Yasmin N. | First Impressions |
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.

pramod u. | Overall Experience |
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Very bad . No help and closing account is bad experience.

reneald b. | First Impressions |
Clasificación:

Great Help

Keyona K. | First Impressions |
Clasificación:

Thank you.

LINDA L. | Overall Experience |
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Clean space

Anh N. | First Impressions |
Clasificación:

Amazing! 😆

MARYANN S. | Overall Experience |
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Wonderful service and wonderful people!

Austin W. | First Impressions |
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Thank you for your professionalism!

Leo S. | Overall Experience |
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The staff I really enjoyed the time I was there and speaking with them. A great team of guys

robert d. | First Impressions |
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Ashley was exceptionally helpful. I am handicapped, and she got me a stool to sit on. She showed me the locker and how l the system worked. I couldn't have had better.

Brooke S. | Overall Experience |
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Really enjoyed having a storage unit here. Will use them again the future

MARK F. | Overall Experience |
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I've used Midtown U-Haul and Storage for many years as offsite storage for a wine collection. They facility is clean and well maintained. And the staff is always friendly.

Tamera R. | First Impressions |
Clasificación:

Artis and staff were very helpful and effeciient

Connie L. | Overall Experience |
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I had rented a storage unit for a month and a half. Each transaction I had was always met with a mile and willingness to help. Dee and Ashley and a man whose name I forgot, ;-( were incredible! Thx!

Deborah A. | First Impressions |
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Jackie was great. What an excellent employee. She went above and beyond. She called me back to follow up on my inquiry call. Everyone there was very friendly and helpful.

Jeffrey C. | First Impressions |
Clasificación:

Wow! Danyline and her superb staff (Artie and Ashley) did everything possible to facilitate this move. As a Marine Officer, I’ve used a LOT of moving & storage facilities. BEST EVER...PERIOD!

Leo S. | First Impressions |
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Great location and very clean and the staff is very good about assistance you with your needs

Esraa A. | Overall Experience |
Clasificación:

Thanks

LASHAN J. | Overall Experience |
Clasificación:

Within the last 4 years with is location it had been a awesome experience.

Don S. | First Impressions |
Clasificación:

Was able to get my storage unit and lock as well as a pick up truck without a long wait. Access times and room options was explained

Brydrica D. | Overall Experience |
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A few staff members were not friendly at all, the elevator never worked as it was right across form my unit. I always had to use the stairs or the other elevator.

Ian G. | Overall Experience |
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Staff was extremely courteous

Flossie L. | Overall Experience |
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experience was excellent.

Fred A. | First Impressions |
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Artie was great! Very courteous, professional and helpful. He is a good representative for your company. The building and locker was very clean. Good team!

Raj K. | Overall Experience |
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Service quality was of higher standard and the staffs were very professional, cooperative, and reasonable

COZY B. | Overall Experience |
Clasificación:

None

Rodney W. | Overall Experience |
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Great facility!!!

Jenai H. | Overall Experience |
Clasificación:

Though my time was short, Eric was amazing and made sure I was well taken care of. He went above and beyond normal customer service and I truly appreciated it.

kenyoda t. | Reservation |
Clasificación:

Great

JULIE C. | Overall Experience |
Clasificación:

Have worked with this location on 2 separate occasions and times. Each time, staff has been great. Caring, courteous, friendly and professional people.

ROBERT P. | Overall Experience |
Clasificación:

Good location and well maintained

trevor c. | Overall Experience |
Clasificación:

Staff was very friendly and helpful

DOMINICK BERNARD D. | Overall Experience |
Clasificación:

Even if you cancel your account and are no longer using the storage space before the month is up you will not receive a refund.

LYNN C. | Overall Experience |
Clasificación:

Was very pleased

Elaine T. | Overall Experience |
Clasificación:

Everyone is very professional. Thank You Elaine Turla

MARGARET I. | Overall Experience |
Clasificación:

I had a climate-controlled storage unit there for 13 years. During the summer the building was cool and in the winter it was warm. My belongings are in good condition.

Brydrica D. | Reservation |
Clasificación:

I didn’t have any problems, the staff was extremely helpful and generous. The storage was clean.

Ryan O. | Overall Experience |
Clasificación:

Everyone was helpful. Just had a major issue with the people over the phone making the reservations it was a disaster. If I were rating that it would be negative stars. Everything set up was changed.

WILLIAM E. | Overall Experience |
Clasificación:

Clean safe and convenient

Joaquin S. | Overall Experience |
Clasificación:

The staff was amazing, very helpful. I would definitely rent a U-Haul and store my belongings here again simply due to the excellent service they provided.

Tanyel M. | Reservation |
Clasificación:

My move in date was 7/26 at 10:40 am. Made my reservation on line on 7/25. I received my key the same day to access the gate to start moving from the San Jacinto location. We were told on 8/1 have

RANDY S. | Overall Experience |
Clasificación:

Thank you!

John S. | Overall Experience |
Clasificación:

The personnel were very helpful and accommodating. The only issue I experienced was the occasional homeless person I’d encounter inside the facility.

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