Customer Reviews for U-Haul Moving & Storage of Middletown

3331 comentarios

230 S Verity Pkwy   Middletown, OH 45044
(N Of St Rt 73)

(513) 425-0689

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(513) 425-0689

230 S Verity Pkwy
Middletown, OH 45044
(N Of St Rt 73)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

BRENT A. 
Clasificación:
5.0

Super easy pick-up and return. Excellent customer service.

Kevin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

Employees where outstanding. I hope the office and building is under construction if not the premises are a disaster. And no public restrooms?

EDWIN S. 
Clasificación:
5.0

Quick and easy pick up and return. Friendly staff

James W. 
Clasificación:
5.0

Truck was clean, but the brakes were bad. Severe rubbing when engaged.

BRIAN T. 
Clasificación:
5.0

Jacob gross is awesome. I know he runs the u-haul. He has a great staff. I'll definitely be back if I need storage again.

Jacquelin K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine D.  |  Online Move In 
Clasificación:
5.0

Thank you for six years of absolutely fabulous service!

RACHEL B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joey B. 
Clasificación:
1.0

El cliente no dejó un comentario.

ben e.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

LORA M. 
Clasificación:
5.0

Answer the phone more often.

Damon C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALBERT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monty P. 
Clasificación:
4.0

Fix the town we live in , Middletown ohio. Seriously, the experience was good

SARA G. 
Clasificación:
5.0

Truck was ready when I arrived. Staff was proficient and friendly.

William K. 
Clasificación:
5.0

The mileage charge seems pretty high especially when the visuals has to gas it up

Patrick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L. 
Clasificación:
3.0

Site was under construction and seemed poorly staffed. It was very busy at the time I picked up trailer. Nathan did go above and beyond to help with getting light hookup to work on the trailer with my vehicle.

SEAN S. 
Clasificación:
5.0

Online check in was not user friendly. I tried to use your call center, then I waited and did check in at store. They also had a problem with input of license. Also GMC vehicles only accepts Acadia as model.

Garry Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHALL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

I called, made a reservation, the vehicle I requested was ready for me. Very low mileage vehicle and very clean. Price was very reasonable and I was totally satisfied with my experience. I have used this location in the past, and will definitely use it in the future.

JAMES D. 
Clasificación:
5.0

Everything was in order as promised.

JOHN B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alfred B. 
Clasificación:
3.0

ONEWAY DROP OFF WAS 50 MILES FROM MY LOCATION..WAS TOLD CLOSER LOCATION TO DROP OFF WAS FULL ,,WAS GIVEN EXTRA MILES PUT I HAD TO PAY FOR GAS,,DID NOT SEEM FAIR TO ME

William T. 
Clasificación:
3.0

Lots of ongoing construction at this location, just minor inconvenience. Finished result will probably be great.

TODD D. 
Clasificación:
2.0

It was difficult to sign in online. When we returned the vehicle there was no drop box. We walked around building and all over the lot. It wasn't where they said it would be, nor was there a slot. There were no other instructions.

Valerie L. 
Clasificación:
1.0

Was unable to find key drop

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

RODNEY P. 
Clasificación:
5.0

no complaints other than the prices sheesh! Outrageous for in town moving! it should be more expensive for out of state instead of in town relocation.

JAIME C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence M.  |  Overall Experience 
Clasificación:
5.0

Very helpful and accommodating.

Ryan N. 
Clasificación:
4.0

The lady in the office could be a little nicer and have a better attitude. The young man on the other hand, he's great. Next time I go to this location, I will only deal with him. I want nothing to do with her.

Kandi N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micah M. 
Clasificación:
1.0

Everybody was friendly and professional...equipment was clean and dependable...

Kevin S. 
Clasificación:
1.0

Fill the tanks 1/2 full like you expect the truck returned.

Van J. 
Clasificación:
4.0

There was no one around when I went to drop off the vehicle, I waited for a while and no one helped me so I had to seek out someone in the parking lot to assist me.

JAMES B. 
Clasificación:
5.0

Nothing, all was good

WILLIAM H. 
Clasificación:
1.0

Absolutely ridiculous and worst service I've ever received in my entire life we are business owners in Monroe Ohio had rented a truck from the chores breaking was charged a abs salute Lee ridiculous amount for one for two when it arrived to pick up truck at the main store also storage for U-Haul was not greeted absolutely worst customer service I've ever seen After arriving home with truck Seven-year-old daughter finds paraphernalia and drug evidence in truck from previous rental or employee call immediately and was brushed off like not a big deal Went in and personally dealt with manager after trying to contact for almost a week without getting a return response from corporate as well still seems to not be a big issue I'm sorry but this is a very big issue to me and this is absolutely ridiculous and not how you handle business and will never ever use this company again super disappointed

Jonathan S. 
Clasificación:
5.0

never waiting in line,, in & out no more than 5 mins tops.

Bradley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICAH H. 
Clasificación:
5.0

Excellent service! Thank you.

Pam C. 
Clasificación:
2.0

Guys were lazy didn't even want to leave the building i had to do all the checks myself and return sucks taking pictures and all. I dont want to have to work for uhaul I want to pick up a truck pay and drop it off. Next time I'll try another company for sure

STEPHEN R. 
Clasificación:
5.0

I use your Middletown location a lot, and always get good service.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

Jacob was polite and to the point.I was already in the system so it was quick and painless...one item of note,I had a question and called in.Phone system is terrible.was on hold 20 min and then cut off

Keith B. 
Clasificación:
1.0

Charge me Friday thru saturday.

MIKE B. 
Clasificación:
1.0

There was not a drop box for after hours. I left with the key after getting discounted on the phone with uhaul. Finally got ahold of someone and had to drive 45 minutes back to leave the key in the truck. When I got back there, there were others searching for the key box as well... the whole thing took and extra 1.5 hours from already busy day.

Aaron R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY G. 
Clasificación:
5.0

I would like for them to put some air fresheners inside the truck, they just smelled stale. The representatives that helped me were quick and got me and my reserved truck on the road quickly this morning.

RYAN D. 
Clasificación:
4.0

The trl leaked real bad and you can never get anyone to answer the phone.

Dennis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene H. 
Clasificación:
5.0

The young lady was also very professional and helpful.

David S. 
Clasificación:
5.0

Make it to use debit card to rent 9 inch van

Daniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
2.0

When COVID struck and people weren't making their regular income, such as myself, I got no help in trying to save my unit. It was over priced, but the only thing available to me at the time. They weren't willing to take payments on my balance. Only wanted full payment which I simply wasn't able to do, due to lesser hours being worked. My unit was sold because I just couldn't afford to pay the balance. So I had to let family heirlooms go. Very saddened and unhappy with my experience. I won't be back or rent a truck again.

Stephanie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny G. 
Clasificación:
1.0

Better customer service! It is way too difficult and confusing to drop off a truck after hours and do all that's required to do online! It feels like I was doing your job!! And when I sat there trying to figure it out forever, but still didn't I called uhaul and explained to the lady I can't figure it out! I thought I'd did enough to try to make sure it was brought home safe and on time! But nope I get hit with $20 fee for not completing it! Essentially not doing your job! This is a horrible thing that u r making customers do!

Candice S. 
Clasificación:
5.0

Great customer service. Clear and quick explanation on procedure. Very happy when this was important and needed to go smoothly......

CARY K. 
Clasificación:
3.0

A lot of items in middle of room made it difficult for people to walk back and forth. No drop ceiling so data and electrical wires hanging down. Staff was friendly though.

Aaron R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC T. 
Clasificación:
5.0

Every one was very helpful

Claude A. 
Clasificación:
3.0

Staff was rude most of the time, and I didn’t like how many rates went up so many times.

TIFFANY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
4.0

Nothing I can think of.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHON B. 
Clasificación:
3.0

The lady working the front desk was rude. But overall my experience was fine. The truck ran well was clean and had great gas milage.

Cory Y. 
Clasificación:
3.0

Stood in line for 45 minutes to get help with my rental. I was called immediately at original estimated time To ensure I was charged for the extra hour, rather than taking into consideration the nearly hour extra I spent in line, plus time for them to bring around truck and hook up trailer. Trailer had piles of dirt throughout bottom, but truck was relatively clean.

Michael L. 
Clasificación:
2.0

Overcharge on the equipment when you use it when they tell you it's $10 and they charge you $70 and not turn around and give you back the deposit over charge you for one way and then take advantage of a of a credit card

Sandy K. 
Clasificación:
4.0

The insurance is far too expensive. I reserved without buying uhauls coverage, only to be forced to buy upon self checkout. No way to proceed without making a selection!Not Right. I am well insured. A refund of the insurance fee should be considered!!

Larry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

I Always get excellent customer service from this location.

Keron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle J. 
Clasificación:
3.0

The customer services rep was kind of rude when I walked in and didn't seem to knowledgeable about the rates of the prices of the van and mileage when I asked him because I needed to make a change from what I was originally picking up. When I walked In to pick up my equipment, I was not greeted at all . I asked him how he was doing today , and his response “I'm tired “ . My equipment was great , the young guy that waited on me was horrible attitude. Friendlier customer service reps .

KIMBERLY P. 
Clasificación:
5.0

Great job by all employees I delt with!

Brian P. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER K. 
Clasificación:
5.0

My only question is why do you get charged by the mile AND have to fill up the tank?

AMY B. 
Clasificación:
1.0

I reserved a Cargo van for 4pm and didn't receive an approval code” until half hour later. The verification process is terrible!!! I only reserved it for 2 hours and half hour was taken just getting thru that process.

Shardae T. 
Clasificación:
3.0

When a lady from U-Haul contacted me a few days prior to the rental to confirm, I told her I had just rented a storage unit at the U-Haul located at 2436 N Verity Pkwy Middletown, OH 45042. I asked if I should pick the truck up at this location as it was my understanding that I rented it from there. She clearly said yes and I asked if everything was ready then for me to pick it up. She said yes I was all set. So on the correct date and time I went to the U-Haul at 2436 N Verity Pkwy and tried to check in via mobile for my rental. It said I was in the wrong location according to GPS. So I called the customer service number and had to wait several minutes for a rep. She finally came on and had some trouble figuring out the problem. By this time it was 2:15 and I was to have the truck from 2:00-6:00. I told her while she was trying to figure it out I will drive to the U-Haul at 630 N Verity Pkwy. She said yes that was best so I could speak face to face with someone (this even though I picked mobile check in so I wouldn't have to speak with someone face to face). She then ended the call. At the other location it took some time for someone to appear at the desk and then there was much confusion trying to figure out the problem. I then had to finish check in via mobile and there was a problem with that for some reason. I finally got the truck at 2:30, losing 30 minutes of my time. Once I got a load to take to my storage unit the code I received via email would not work. It said access denied every time I tried it (5 times). I called customer service again and there was confusion AGAIN. It began to snow and was freezing but I had to wait there by the check in card reader for instructions. This wait was 1 hour. I finally told the lady that I was going back to the other location at 630 N Verity Pkwy and she said yes I should AGAIN speak with someone face to face. So I did. AGAIN confusion! The gentleman there said that they have been working with a third party who has not been pushing the codes through and that this has happened several times. I asked can I please just have a card to swipe. He agreed and then walked me through the steps on how to gain access. I never would have gotten it correct had he not done that as I had no idea I was to swipe or type the code nto 2 card readers. Then he had to draw me a map to find my unit. This took another 30 minutes. So I lost an ENTIRE 2 hours of my 4 hour allotment with the truck. By the time I drove back to my storage unit and dropped everything off it was time to return the truck BACK to the other location at 630 N Verity Pkwy. So I was only able to get ONE truckload of our belongings to the storage unit. Overall a TERRIBLE experience. While the you man manning the desk was very nice and apologetic the fact remains that I had a terrible time with this rental and can only hope nothing happens with the storage unit. I also asked the young man if I could have another card to access the unit and he said no I could have 1 card or the code, not both. So I chose the card since the codes don't work. Now I have to share this with my brother and have to drive to Monroe to get the card from him every time! And I will now have to just take several loads of items in my personal vehicle as I cannot afford the expense of another truck rental. What a mess!

Amy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN U. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY L. 
Clasificación:
1.0

Improve security. Very poor management.

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha N. 
Clasificación:
1.0

Lower your costs. Your organization reminds me of the government.

Jacob T. 
Clasificación:
5.0

These people that work here are great been using this place for years and won't change i have a business and use this place a lot and management and employees all are great .Great job guys from Mattox WoodWorking

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

The 26-foot truck was very clean, easy to drive. The folks are friendly. It was a good experince. Gracias

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

It was a Pleasent experience. The Truck drove very nice, and was perfect for what I needed. I hired two men through your app who were very nice and would do it again if I ever move again. I have recommended your services. ¡Gracias!

Judith W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN W. 
Clasificación:
4.0

Uhaul does not return money if you move out early!

Tiara T.  |  Overall Experience 
Clasificación:
4.0

The only problem with this facility is where it's located. (And you can't up and move it!) just a bad part of town.

SCOTT S. 
Clasificación:
5.0

The workers was really great attitude was really good

Jimmy J.  |  Overall Experience 
Clasificación:
5.0

This location and young white lady most helpful!!!

Sharronkay L.  |  Overall Experience 
Clasificación:
5.0

Every time I went to get something out of my storage or to put something in, the Folks working there was always nice always said Hello, to me. Thank you U-haul of Middletown.

Berry M.  |  Overall Experience 
Clasificación:
1.0

This was the worst customer service experience I've ever had. The man who processed my transaction Sunday morning was shockingly rude. He seemed to have no idea what he was doing and got bitey with me when I asked questions about my rental agreement. I reserved a unit online and he told me it didn't exist, even when I offered to show him a screenshot of the confirmation page. He instead tried to get me to buy a much larger one (at over 50% of the cost of what I'd ordered) without mentioning that another, only slightly larger, one (just $5 more) was available. I had to specifically ask if this was the case and only then did he conveniently find a comparable alternative in the system after I stood at the counter waiting for at least 15 minutes. When I told him I was having trouble getting the green zip tie off the door and asked if he had a pair of scissors I could borrow, he laughed at me, rolled his eyes, and smugly told me I needed to use my hands. I very much wish I'd chosen to use a different storage facility.

Caleb M.  |  First Impressions 
Clasificación:
1.0

Staff was rude. The units were old and dirty

jan s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas I.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly. Would definitely recommend this location. Thanks for all your help.

Katlyn W.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and helpful

Joe D.  |  Overall Experience 
Clasificación:
1.0

I booked my truck and storage unit at the same time online. Check in I had to make new reservations. The store manager refused to give me the free storage promotion and I had problems with everything.

Marisa B.  |  Overall Experience 
Clasificación:
1.0

Month free of storage. I was told on the phone that the storage unit that I had reserved was big enough for a 12,000 square foot house. No my stuff did not fit at all had to keep my stuff In U-Haul

AMANDA B.  |  First Impressions 
Clasificación:
4.0

Keep up the good work!

Linette A.  |  Overall Experience 
Clasificación:
4.0

Staff was helpful, building secure

louis d.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff despite being busy.

William M.  |  First Impressions 
Clasificación:
1.0

They was only supposed to charge us 307.00 but instead we have a chrge of 353.00 and would like that money back we are not pleased with this situation.

Jason B.  |  Overall Experience 
Clasificación:
1.0

I never checked into this location. The reason being, the size that I was supposed to have, was not the size I was told I had. I was to be given a 4x8x6 or something instead of 10x12 or something.

KIKI F. | Reservación
Clasificación:
2.0

When I called to confirm that my box would be delivered, I was told that there was not record of it being scheduled for that day. I was not happy because I had a confirmation number.

MATT P.  |  Overall Experience 
Clasificación:
5.0

X

JEFFREY H.  |  Overall Experience 
Clasificación:
4.0

I like the facility and the majority of the staff were very helpful and friendly. I had two units. Upon closing the one, I was disappointed to remember you don't prorate rent, missed by a day.

christine J.  |  Overall Experience 
Clasificación:
5.0

I have always Used U-Haul for all My Storage Needs And Won’t go Anywhere Else

tammy w.  |  Overall Experience 
Clasificación:
3.0

Never answer phones, ONE employee for forms & hook up equipment. You arrive at 9 a.m. to pick a reserved trailer, wait an hour then are expected to have a 24 hr. rental for 23 hrs.! Poor management.

Randy B.  |  Overall Experience 
Clasificación:
5.0

Used space 4 yrs. Never a problem.

ELIZABETH P.  |  Overall Experience 
Clasificación:
4.0

I was very satisfied other then,not having 24hr. acsess to my storage. There should not be a phonammal fee to have access to my stuff. I feel that it is a gimmick to make more money.

Waymons F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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