Customer Reviews for U-Haul Moving & Storage of Middletown

Rating:

5.0

Great customer service!

Rating:

3.0

The manager Nathan, at this location, left the store with another employee leaving just 1 person to deal with a line of customers. Because of this, the employee left behind didn’t enter the proper destination for the equipment rented. It was supposed to be one way to Florida, not a local rental. When I tried to put my vehicle on, the carrier ended up not working out for me to get my vehicle. I had to drop off the car hauler in Bowling Green because it didn’t work. I was charged $277 because of a “wrong drop off” location even after telling the employee it was to be a one way rental. I tried several times to contact Nathan and after a text and 4 call attempts, it started going straight to voicemail. They refused to accept responsibility for their mistake and are refusing to refund my money.

Rating:

3.0

I was told I would not be charged a fee for returning after hours. But I was indeed charged $20.

Rating:

5.0

All good

Rating:

3.0

My unit was smaller then what was originally ordered and it had a huge vent pole straight through the middle of it which made it hard to fit my stuff in there. I decided to go with a cheaper more fair storage facility.

Rating:

5.0

Very nice place. They’ve made a lot of improvements over the past three years. In and out after booking online and it was a piece of cake.

Rating:

5.0

Truck was ready and pick up and drop off was easy.

Rating:

5.0

Good

Rating:

5.0

Nathaniel did an amazing job getting our trucks to us even though their whole system is down. He got us in and out quickly and was so kind.

Rating:

5.0

Service was great. Computer system needs updated or something. CSR had trouble entering transaction due to slow program.

Rating:

4.0

it took a little longer than expected but overall i am satisfied

Rating:

5.0

Keep on doing what you are doing.

Rating:

1.0

The store needs to be open during the posted hours. The employee was 45 minutes late opening the store and they randomly closed up early that day. Employee showed no empathy for their tardiness (didn’t even acknowledge any of it). I wouldn’t be surprised if they were high on drugs. The 26’ super mover itself was fine, just getting the truck and dropping it off was highly unprofessional.

Rating:

5.0

Great service Excellent work Really great group of people

Rating:

5.0

I spoke with 3 different employees and everything went smoothly. They were all knowledgeable about their job.

Rating:

5.0

Convenient location and friendly staff

Rating:

5.0

Staff was very nice!

Rating:

5.0

My first location for this rental was Trenton Ohio, I was told when I called to customer service the day of pick up that my rental had been moved to an alternate location and was supposed to be notified but unfortunately no one notified. Hence why the call to customer service, the Trenton location was supposed to notify me and they failed to do so, so I showed up and waited until I finally called. Already late to the pickup, thankfully your customer service agent was extremely polite, professional, and helpful. So overall for the Middletown location, 5/5. Which is nothing close to what I would give Trenton for which is 0/5. I hope I can get some reimbursement, thank you for your time.

Rating:

5.0

All was good!

Rating:

1.0

Everything and get all new employees that actually want to work and not just say oh there is an app just use that and not give good customer service ….. if I ran this location I would FIRE THEM ALL and rebuild and train them all one by one and make it better…. There is so much wrong you would have to call me

Rating:

5.0

Building is always clean and the staff is very friendly and helpful.

Rating:

5.0

The guys there are very helpful and great to work with!!! Big shout out to Hunter!!!

Rating:

5.0

Check in and drop off were very quick.

Rating:

5.0

Hunter helped me with this rental and was ABSOLUTELY phenomenal. I appreciate his patience and knowledge, he made this experience a great one and I’ll definitely be using this location in the future as well as recommending it to friends in the area who need a UHaul. Thank you again!!!!

Rating:

5.0

Great job

Rating:

5.0

Key drop off bigger sign

Rating:

4.0

Lights on trailer did not work. Associate said as long as I’m not driving at night I should be good. It was fixed after I insisted.

Rating:

1.0

To have the truck cleaned off and ready for pick up. Make sure that the heater works when it is 4 degrees outside.

Rating:

5.0

Everyone was helpful and ready for me when I arrived. Checking in ahead of time using the App really helped get in and out fast. Foul winter weather required that I move my reservation a day which was super easy to do. Not sure there was anything that needed improvement.

Rating:

5.0

The best UHaul team I have met. Their customer focus could not better. I have no complaints.

Rating:

4.0

The drivers seat was broke. Check engine light stayed on. The truck took forever to warm up.

Rating:

2.0

1: Our truck had no heat & our tow trailer had no working rear light on one side. 2: Our truck broke down in Corinth, Ky (1.5 hrs into a trip to Florida). It was found by U-Haul RSA t have NO Transmission fluid. We required a Tow, an overnight stay, and a Load change to a new truck the next morning. 24 hours DELAY due to them not doing general maintenance check up on the truck. 3: U-haul's RSA had to remove the car tow trailer in order to load the truck on the flatbed... He said our car was NOT SAFELY ATTACHED to the tow trailer! The chains were not around the car axel even though 2 employees in Middletown hooked up the trailer & supposedly secured the car.

Rating:

5.0

I do appreciate for the great business. 230 S Verity Pkwy Middletown OH You guys are the best, thanks a lot.

Rating:

1.0

I got charged for fuel even though I filled the tank past the point I was asked to.

Rating:

3.0

The person who assisted me in hooking up the vehicle needs more training. Once I got to the place to pick up my car. I noticed the brake safety chain was never attached and the light connection was unplugged, because it had been wrapped around the brake mechanism. Causing it to pull out of the plug on the vehicle. If I hadn’t done a pre inspection I’m sure law enforcement would have been more than willing to write a citation for this moving violation.

Rating:

4.0

Friendly. Helpful

Rating:

5.0

Customer service representative when I arrived was not happy I was there. Nor did she smile, slow down when she was running thru everything so quickly.

Rating:

3.0

I believe they over charged on the mileage and gas.

Rating:

4.0

Alzzo I didn't notice that I was missing. A few items after I was told to my storage unit was left improperly locked or after locks were removed. A drill, a large screen GPS unit,a smart watch and a few other items. The local staff were extremely courteous and professional.

Rating:

4.0

Signal lights were wired backwards (blinking opposite of vehicle) checked hazard lights only before departing ? Safety should be top priority !

Rating:

5.0

Everything was perfect and good shape and then gentleman that wait on me was very professional and very helpful

Rating:

5.0

Had a tight time schedule ahead of me, so got to location just as they opened. Had a couple concerns with hitch setup which tech quickly explained. Will say there was some confusion of what was available as the shift from the weekend didn't have the trailer that was accessible in the system. But by the time we got back in from looking at hitch, the tech had it logged and ready for me to check out.

Rating:

5.0

Counter associates were outgoing and friendly. They answered my questions and truly made me feel as if they valued my business. Great experience and I will use this location in the future.

Rating:

5.0

Fabulous customer service!

Rating:

5.0

Wry nice and clean area.

Rating:

4.0

My truck rental was great, I had trouble using my online code to get into my storage unit at other location and had to retrieve the managers code and still haven't received a call back or new access code

Rating:

1.0

Placed reservation and went to pick up truck they could not find my reservation and had no truck to give me. Called Mai office and complained and found a truck in Monroe but they failed to set up for me in the ap.

Rating:

5.0

When talking to a customer about 1st time 1-way rental please let the customer know that the pick up location will be selected a day or two prior to the pickup date. Everyone at corporate was very friendly and helpful but this one important item was never mentioned until the week of my move so I was assuming some things that confused me when I saw the location change away from my requested location. I would have understood completely if it were explained to me during my first call a month before the move date.

Rating:

3.0

The car dolly I used kept coming lose and I kept havin to stop and fix it

Rating:

2.0

Within a mile of driving the gas dropped from a quarter tank down to an eighth of a tank workers were to busy vaping to even notice that I was there

Rating:

4.0

A few minutes after leaving facility, the low tire pressure light came on which causes concern that trucks are not checked for that prior to rental.

Rating:

5.0

While I was checking out my rental, the man helping me was very nice making small talk and apologizing for the slow internet, which was no big deal to me, it was a reasonable amount of time for having internet issues and loading screens and whatnot. However, he was telling me about how he and his son recently visited Dayton, Ohio and how it had gone down hill and how he did not like the city anymore and how the people we’re scary and gross. Which, I mean, in his opinion that’s okay, although I disagree. But in his complaint about the city he told me he wanted to “shoot everyone there” and the comment took me aback to be frank. Especially being a Dayton native myself, and having friends and coworkers having gone through (and victimized) in the mass shooting that took place in the Oregon district only a few short years ago, it really seemed like quite an inappropriate comment to make to someone during a rental transaction. I quickly changed the subject because I was uncomfortable, and thanked him for his help, but maybe some sensitivity training could be applied here? I don’t think the comment was made with malice, but ignorance and I hope this person can learn and grow to be more conscious of his words and the climate in which we all live. Thank you for asking about my feedback.

Rating:

4.0

They seem to have a lot of computer problems. I called three times over a three hour span and their computers were down and the next morning when I called the computer froze and the person I spoke to said my card was charged so much and then they went back to charge for gas and it was declined however we had a gas credit?

Rating:

4.0

Explain the rate better was not 19.95 like I expected. . I paid $42.00 just to use it in town for 6 house only went less the. 25 miles

Rating:

5.0

The young lady who rented the unit went above and beyond to help me rent the unit.

Rating:

5.0

I really like u-haul and all the different ways they have to make moving much easier and convenient

Rating:

5.0

I have no complaints or anything .bad to say. Everyone was very kind and helpful

Rating:

5.0

Thank you for the Thirteen years that i've had that Storage bin.

Rating:

5.0

NATHANIEL WAS AMAZING HE HAS BEEN THE BEST EMPLOYEE YOU HAD AT THIS LOCATION IN A FEW YEARS SINCE JAKE WALKED IN HAPPY CUSTOMER WALKED OUT A HAPPIER CUSTOMER VERY WELL PLEASED JUST HAVE GET MY STORAGE FIXED MISSING SCREW ON DOOR AT BOTTOM OF HINGE AND ONE ON DOOR BY LOCK INSIDE THANKS

Rating:

1.0

I had my stuff stored with you all. Before I could pay off my balance you all rummaged through all of my things and took all of my tool. I just paid you all $300 for a destroyed storage unit. Thank you for stealing all of my tools and kids toys from me and taking my money. Absolute worst and most humiliating experience of my life. You all are horrible for doing this to people.

Rating:

1.0

Well for one they took $100 deposit from me and my son to go move him and then turned around and charged us the remainder amount for the reservation and then charge this again for another reservation then charged us $18 for a fuel charge that was only for an eighth of a tank to find that pretty professional and pretty and valuable and I'm pretty much done with U-Haul after that then the guy had enough nerve to tell me that I was only going to get $32 back no no no I don't agree with that and but you know I was going to sit there and argue with him with a buffoon or an idiot cuz that's all you guys ever hire.

Rating:

3.0

The way they’ve set this storage facility up is not convenient. You have to park on the street and this facility is NOT in a good part of town so leaving your things unattended while you are loading or unloading is not ideal. Would not recommend

Rating:

5.0

Wish storage units was on bottom floor. To hard carrying things up steps!!! Prices to high for bottom floor. The place was very clean there was no lock in unit. Had to go to office to get it.

Rating:

3.0

Rude blond manager. Inside units not lit. Gave us a truck that looked like potted plants spilled in. Had to have them clean it. After they blew it out n mopped it was slick in spots. My stuff had been in two units since last November it’s now September. While there they increased my rates! One was seriously the size of a small closet. I had no where else to Tammy stuff so I just had to pay up. It was uncalled for in my opinion. I wouldn’t recommend to anyone. They say call to resolve disputes. Why? Are they giving money back? I think not!

Rating:

5.0

Ty

Rating:

3.0

My storage unit had trash in it and wholes in the bottom of the halls, I hope there is not a rat or mice problem at this facility I don’t want my things eaten by rats or mice. The staff was helpful and friendly, I would recommend renting trucks Uboxes, and equipment from there but not the storage.

Rating:

3.0

The unit was supposed to be split unit it was also supposed to be on the first floor and it was on the 2nd

Rating:

4.0

Amanda is great!

Rating:

5.0

Excellent service

Rating:

5.0

The gentleman who helped me get all set up was amazing. The only negative thing I have to say is they forgot to remove their red lock from the unit before renting it to me and it took about 30 minutes for them to remove it. The manager made sure all the people who came in after me were helped before removing the lock which could have been done between between. It took about 60 seconds once the person walked away from the counter.

Rating:

5.0

The actual facility and staff are clean kind and another business. Now customer service on the other hand dropped the ball not once but twice it was a hassle just to get to the information of where we needed to go. Google gave us more information and direction then your phone service. I'm very displeased with your phone service and I will never use them again ever.

Rating:

5.0

Nice helpful friendly staff.

Rating:

5.0

Extremely helpful, and very good people!

Rating:

1.0

Whoever owns this U-Haul company does understand business or customer service

Rating:

2.0

Verity Park way was good too me with our storage needs but try to get ur money back from over filling the uhaul ur S.O.L. thanks for the great service but poor customer care in Hamilton.

Rating:

5.0

The manager was very helpful and nice, he set up auto pay for us and was very good at explaining all the basics of the location, he drew out a map and explained how to use everything very well. The storage units are really nice, it was very clean and seemed to be safe and in good condition. It was a great experience after a very tiring trip of moving, highly recommend everything related to Uhal.

Rating:

5.0

Jacob Gross has been very helpful and curteous.

Rating:

1.0

I was told that that was a big unit I rented and I could barely get my washer and dryer and couch in Theresa well as 6 medium boxes! We spent over 3 hours trying to cram everything in there and rearrange the few items we was storing! So I am BEYOND dissatisfied and this will be the last time I rent from them and I definitely will not be recommending to anyone else!!!!

Rating:

1.0

There are roaches everywhere inside the storage place. It's nasty something needs to be done

Rating:

2.0

Staff was not friendly. Unit was disgusting. It even housed the floor mouse/rat trap inside of my unit. I went to a another company where I felt my belongs would be safe.

Rating:

5.0

Jacob gross is awesome. I know he runs the u-haul. He has a great staff. I'll definitely be back if I need storage again.

Rating:

5.0

Thank you for six years of absolutely fabulous service!

Rating:

2.0

When COVID struck and people weren’t making their regular income, such as myself, I got no help in trying to save my unit. It was over priced, but the only thing available to me at the time. They weren’t willing to take payments on my balance. Only wanted full payment which I simply wasn’t able to do, due to lesser hours being worked. My unit was sold because I just couldn’t afford to pay the balance. So I had to let family heirlooms go. Very saddened and unhappy with my experience. I won’t be back or rent a truck again.

Rating:

3.0

Staff was rude most of the time, and I didn’t like how many rates went up so many times.

Rating:

4.0

Uhaul does not return money if you move out early!

Rating:

5.0

The workers was really great attitude was really good

Rating:

5.0

This location and young white lady most helpful!!!

Rating:

5.0

Every time I went to get something out of my storage or to put something in, the Folks working there was always nice always said Hello, to me. Thank you U-haul of Middletown.

Rating:

1.0

This was the worst customer service experience I've ever had. The man who processed my transaction Sunday morning was shockingly rude. He seemed to have no idea what he was doing and got bitey with me when I asked questions about my rental agreement. I reserved a unit online and he told me it didn't exist, even when I offered to show him a screenshot of the confirmation page. He instead tried to get me to buy a much larger one (at over 50% of the cost of what I'd ordered) without mentioning that another, only slightly larger, one (just $5 more) was available. I had to specifically ask if this was the case and only then did he conveniently find a comparable alternative in the system after I stood at the counter waiting for at least 15 minutes. When I told him I was having trouble getting the green zip tie off the door and asked if he had a pair of scissors I could borrow, he laughed at me, rolled his eyes, and smugly told me I needed to use my hands. I very much wish I'd chosen to use a different storage facility.

Rating:

1.0

Staff was rude. The units were old and dirty

Rating:

5.0

Staff was very friendly. Would definitely recommend this location. Thanks for all your help.

Rating:

5.0

Staff was very friendly and helpful

Rating:

1.0

I booked my truck and storage unit at the same time online. Check in I had to make new reservations. The store manager refused to give me the free storage promotion and I had problems with everything.

Rating:

1.0

Month free of storage. I was told on the phone that the storage unit that I had reserved was big enough for a 12,000 square foot house. No my stuff did not fit at all had to keep my stuff In U-Haul

Rating:

4.0

Keep up the good work!

Rating:

4.0

Staff was helpful, building secure

Rating:

5.0

Very friendly staff despite being busy.

Rating:

1.0

They was only supposed to charge us 307.00 but instead we have a chrge of 353.00 and would like that money back we are not pleased with this situation.

Rating:

1.0

I never checked into this location. The reason being, the size that I was supposed to have, was not the size I was told I had. I was to be given a 4x8x6 or something instead of 10x12 or something.

Rating:

2.0

When I called to confirm that my box would be delivered, I was told that there was not record of it being scheduled for that day. I was not happy because I had a confirmation number.

Rating:

5.0

X

Rating:

4.0

I like the facility and the majority of the staff were very helpful and friendly. I had two units. Upon closing the one, I was disappointed to remember you don’t prorate rent, missed by a day.

Rating:

5.0

I have always Used U-Haul for all My Storage Needs And Won’t go Anywhere Else

Rating:

3.0

Never answer phones, ONE employee for forms & hook up equipment. You arrive at 9 a.m. to pick a reserved trailer, wait an hour then are expected to have a 24 hr. rental for 23 hrs.! Poor management.

Rating:

5.0

Used space 4 yrs. Never a problem.