Using U-haul was the worst experience in my life. Pick up location is not at fault, but customer service is extremely bad and it was a disappointing experience. Less than 24 hrs calling me that the truck was unavailable after I reserved AND PAID a truck una. Location that the system shows availability. My order was set up incorrectly and I did not have the option to pick up before hours and I waited 3 hrs outside the store. after waitingJESUS N.
Customer Reviews for U-Haul Moving & Storage of Methuen
Methuen, MA 01844
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The service was good but misleadingSharon T.
I originally reserved with Methuen to drop off at Haverhull. My reservation was changed. The location that my reservation was changed there was no employees or help to assist with the lock box that wouldn't open. When I arrived at Methuen they told me they did not have a truck for me because no one had communicated with them that I was going to pick one up after speaking to a representative from U-Haul. Took over 20 mins to get a truck and figure out the situation. Lastly when I go to drop off the truck I was getting charged an extra 11.30$ for no reason. I filled the tank to the line before and I was under 48 miles plus even if i wasn't, I was promised 5 extra free miles which would be 53 miles and I did not drive that in total.Stephania C.
El cliente no dejó un comentario.Edder M.
Everyone was incredibly helpful. The man who helped me check in was polite and personable. Give that man a raise for making a stressful day slightly less stressful.Austin O.
Easy check in and check out.JOHN Z.
I'm happy with the service thank youMANUEL P.
El cliente no dejó un comentario.James G.
The young men working there were very pleasant and knowledgeable. In spite of them being understaffed.Fred S.
Although I do not want to give a negative rating to the staff, I feel the need to do so. For the second time I lost money by claiming a wrong charge to my account. After I agreed to put gas in the truck I was renting, they refunded me an amount less than what I had to spend, even though I had my receipt as proof of how much I was going to be reimbursed. The second thing for which I am very upset is that they had offered me the rental of the truck for a certain amount and in the end I ended up paying double, according to the employee that was something established but I had no knowledge about it.MONICA C. | First Impressions
Although I do not want to give a negative rating to the staff, I feel the need to do so. For the second time I lost money by claiming a wrong charge to my account. After I agreed to put gas in the truck I was renting, they refunded me an amount less than what I had to spend, even though I had my receipt as proof of how much I was going to be reimbursed. The second thing for which I am very upset is that they had offered me the rental of the truck for a certain amount and in the end I ended up paying double, according to the employee that was something established but I had no knowledge about it.MONICA C.
El cliente no dejó un comentario.Laura O.
El cliente no dejó un comentario.Nikel C.
They were friendly and helpful. Went above and beyond reassuring me not all uhaul facility's are as careless as Meadville PA . That is what customer service should be like at every facilityTeresa C.
El cliente no dejó un comentario.Brian S.
I didn't get the employee's name because he was working but he was very nicevictoria V.
The customer service agent - Bryan Jacinto - was awesome. Very attentive, was very pleasant to deal with. Great CS Rep.RICHARD L.
Nothing to improve. Sheryl who helped us when we arrived was so knowledgeable and helpful. Really had amazing product knowledge.James M.
El cliente no dejó un comentario.Jinx D.
The mobile checkin process was terrible. Don't know why didn't ask to upload license before getting there. Also asked for my lease which of course didn't have so had to send from my phone to Apple Watch and take a pic on watch since app wouldn't let upload file. Then had to add a friends phone number as alternate contact which seemed so weird. Then still had to go in to get the key. Could have just gone in person and saved time. Nightmare of a process. Returning via app worked well at least.Chris C.
Went very well from pick up to drop off!!Paul R.
Very easy, great experience and Sharon in Methuen, Mass. was very helpful and friendly.Joseph D.
Sharyn Mosher was a great help with our stressful move. She made sure everything was in order when there was a slight hitch in the equipment, but assured us everything would be ready on pick up day. She was very friendly and provided excellent customer service. We can't thank her enough.Elizabeth S.
All the staff was very friendly and helpfulgeorgina Y.
The women that helped the assistant Manger sharen I think was such a peach she was all alone and the store was packed and she wiped threw and helped everyone in a friendly and pleasant manner .I really think she deserves to be promoted and given a good raise she's not a employee you want to lose as a business owner myself I'd hire her in a minute. Great personality and great customer skills under high stress situationsWilliam C.
There seems to be a lack of coordination between Uhaul locations. I originally planned to pick up my vehicle from a different location and was told there would be some "reimbursement" to compensate for the location change, however the representatives at the new location were not aware of this. Instead of repeating my case for each new representative (both on the phone and in-person), it would be better if the information was centralized for all representatives to have access to it.Henrietta C.
El cliente no dejó un comentario.antonio G.
El cliente no dejó un comentario.Jose M.
Staff is polite, friendly and very helpful.DEBORAH P.
Sharyn was friendly and was able to help me get furniture pads even though the store was recently out of stock.Ben A.
El cliente no dejó un comentario.Karen D.
Pickup and drop off was easy and convenient using phone app. Equipment was new and clean. Instructions for use well labeled and displayed.Brian F.
Very helpful at the front desk.tom H.
I'm not sure our experience could have been much worse. The Methuen location was quite awful, and that's really saying something, because the location we started at in Waco, Texas was pretty bad. I am still (2 months later) trying to get charges reconciled due to mistakes made by the Methuen employees. Here's a rough overview of our experiences with U-Haul thus far. First, I'll start by briefly telling you a bit about our troubles in Waco, which now seem very light compared to Methuen. We had 3 Uboxes shipped from Waco, TX to the Chelmsford, MA area. We coordinated pickup in Waco, and were greeted by a single employee running an entire store herself, who, at 9AM with very messy hair and attire said â€œoh man you guys are the ones who ordered 3 Uboxesâ€¦..my boss just told me about these when I ran into him at the bar last nightâ€ (honestly, we can't even make this stuff up). It took 2-3 hours of us waiting on her to get a single Ubox to take home and load. We did not realize until we saw a second or third box later, but the first box she gave us did not have the orange tarp on it (it was just a plywood box that was bare) and it DID NOT have the yellow strap on it which goes over the top and keeps it on the trailer. I did make a comment about it seeming somewhat unstable, but I assumed the company knew what it was doing. Glory be to God nothing bad happened on our trips to and fro!! The subsequent Uboxes also took much longer than they should to acquire (between 1 and 2 hours of waiting) and seemed a â€œsurpriseâ€ each time we went to the location and dealt with the same employee. Thankfully, the next 2 boxes were either tarped or were made of metal, and they had the strap over the top that kept them on the trailersâ€¦. The boxes were set to take 18 days to arrive, so we coordinated our move with that and made our pick-up date March 26th in the Chelmsford, MA area where we were moving. The day before we were to pick the boxes up (March 25th), someone from U-Haul customer service called us and told us that the Methuen location would be best for pickup because they are capable of storing multiple Uboxes- this person seemed competent and nice. We set our pick up time at 10 am with him and showed up the next day at that time. When we got to the Methuen location, the employee we dealt with didn't know we were coming, didn't know where our boxes were, had nobody at the location to run a forklift, and at one point, and I quote, said to us â€œI have no f***ing clue where your Uboxes areâ€. She was the one who helped us through the entire experience that day- which was rather unprofessional, as you may be gathering. After at least 2 hours of sitting to wait for the boxes, they located one and we hooked it up and took it. We made sure (with that same employee) that we could pick up the next Ubox- she confirmed, and we set a time early on Monday morning. This is where it becomes a bit of a blur for me- because we went to the location several times and were told they didn't have our reservation, we couldn't pick up our boxes, that we needed to â€œcall customer serviceâ€ (while we were standing IN THE STORE- the guy wanted us to do his job for him to find out where our box was and what had happened to our reservation- later we found out that the same girl we had worked with didn't put in a proper reservation yet told us she did), and we ended up without our Ubox despite already having paid for a mover to come help us move for $130/hour (we had no Ubox, therefore nothing to move). When we finally got an â€œofficialâ€ pickup date and time, the same girl helped us with attaching the Ubox to the car (which we were very familiar with and somehow she was not) and insisted that she do it herself because the â€œcameras were watchingâ€. She probably weighed about 90 lbs and struggled tremendously, finally allowing some help from my husbandâ€¦..but it was obvious she didn't hook up these kinds of trailers often. Through a week of trial and error, a LOT of incompetence and unprofessionalism with the Methuen employees, and many useless trips from Chelmsford to Methuen and back without getting our Uboxes, we finally got our things unloaded and returned everything to U-Haul on April 1st. In the unloading process, we noticed that one of the Uboxes appeared to have been tipped over such that we had many broken items, and everything was falling out as soon as we opened the door. Each time we called customer service throughout this process; we were told that an employee from the Methuen location would call us within 24-48 hours. We are still waiting for about 10 callsâ€¦â€¦At the time of returning all of the Uboxes, we were so glad to be done with U-Haul and rid ourselves of the frustrations that the Methuen employees caused us. The final kicker with all of this is that, somehow, we are not done. We were charged on April 11th by the Methuen location for $102.95 for â€œstorageâ€ of one of our boxes, despite the fact that we had returned them all on April 1st, empty and just as we were supposed to. I have spoken with customer service, again, many times and got them to turn off auto-pay so we won't be charged again. We were told, once again, that we'd have to wait 24-48 hours for Methuen to call us to reverse the prior charges and to note that our Uboxes weren't still being rented by us. I keep receiving emails, and now postal mail, saying that we haven't paid our most recent bill for rental of the Ubox. On my most recent call to customer service (File # 3717153) I spoke to a very nice gentleman (Steve, I believe) who told me that even he couldn't get a hold of the Methuen location (they direct all of their calls back to customer service so there is no way to contact them) and gave me the number of the Eastern Mass regional office and the names of the managers there. I called that number, spoke with someone named Tina Melanson, who said she would connect me to Kyle Mills via email and he would resolve our issue. Perhaps Kyle is busy, but that was last Wednesday, and I still haven't heard back from Kyle. I feel as though U-Haul, specifically the unreachable, unprofessional, and incompetent Methuen location, is NEVER going to resolve our issue and has left a very bad taste in our mouths. I understand that Methuen is without proper management at this time, but I still don't think that's a good reason for employees to be completely incompetent and unprofessional, especially at such a large location- and with the important work they often do helping people move their entire lives (and all of their belongings) cross-country. With these experiences, it would be very hard for me to want to use U-Haul ever again. Especially after spending thousands of dollars at U-Haul over the past several months, and only getting headaches, missing/broken items, incorrect charges, wasting hours on the phone with customer service, and having to deal with unprofessional employees in return. I wish I could write a better review, but this is where we're at. I hope this helps to improve your services.Kathleen A.
El cliente no dejó un comentario.mark D.
El cliente no dejó un comentario.Dennis G.
El cliente no dejó un comentario.Cory E.
El cliente no dejó un comentario.Craig M.
Sharyn was nice and very welcoming!!Senay A.
Everything was EXCELLENT. Customer service was OUTSTANDING!!!Tim C.
Friendly and professional!NADINE H.
I turn my rental in on May 17 at 12:15 pm and on May 18 I get a phone call at 12:45 telling me I needed to turn the truck in.Mark R.
I think customers should receive the truck with a full tankZachary B.
Matt was awesome called him i was running late on the return He said don't speed or rush when you get back to Methuen you get arrive . itf we are not there leave at the return which I did. Equipment was a 10 all light working. will be back next week again to rent.. thank you to all `````````````````````````````````James L.
Sharyn went above and beyond. Very, very helpful and courteous and pleasant to work with. Would definitely recommend to anyone to become a customer to this store! Thank you again Sharyn I appreciate all the help! ¡Gracias!mike R.
Sharon at pickup was fantastic. Probably the nicest, most helpful, and knowledgeable rep I've ever encountered. I'm in the military and move every 2-3 years. We move some of our own stuff every time so are U-Haul â€œfrequent flyers.â€ Sharon made what is usually a stressful event very pleasant. Kudos to her.matthew F.
UHaul web site is very aggravating to use. After entering Data multiple times, such as name/address, etc and then license info, system comes back and says equipment is not available at that location. Must re-enter info. Also this is at least the third time where the site locks up at that stage. System is not up to industry-leading standards.James M.
Awesome people to deal with at this location!!!Bonnie M.
El cliente no dejó un comentario.Joe S.
El cliente no dejó un comentario.Dalia A.
Total hassle free experience!Bruce M.
El cliente no dejó un comentario.JUAN C.
El cliente no dejó un comentario.Lyle L.
El cliente no dejó un comentario.Oren M.
Terrific experienceCarl M.
El cliente no dejó un comentario.Joan R.
El cliente no dejó un comentario.Gary E.
Always a great experiencePaul F.
The people I dealt with were awesome. They cared about their work and made sure that my trailer was attached properly and that the lights worked. You should do whatever it takes to keep them as employees.Jonathan K.
Fast, efficient drop off with helpful dudes!Steve P.
The girl I think her name Is Jean or Judy (sorry) was such a pleasure and huge help. She made everything so easy as well as the return. The best Uhaul rental I've ever rented from so clean and organized great people. Worth going out of your way to rent from this yard.michiel P.
El cliente no dejó un comentario.LAUREL M.
Great customer service.Robert B.
El cliente no dejó un comentario.Reginaldo S.
Stephanie provided excellent customer service and was really patient. I would recommend this location just based on my interaction with her alone. ¡Gracias!KYANNA L.
Servicio al cliente de excelencia.John Z.
It was great, pickup to drop off.ron B.
El cliente no dejó un comentario.Joe S.
El cliente no dejó un comentario.Rosanny G.
El cliente no dejó un comentario.Mary B.
El cliente no dejó un comentario.Jonathan E.
El cliente no dejó un comentario.maximo T.
El cliente no dejó un comentario.Barbara M.
Your staff exemplifies customer service. I commend them on their knowledge and professionalism as well as their positive attitudes. Something we do not see in this current culture. Well done!KIMBERLY D.
El cliente no dejó un comentario.Alyssa W.
E-mail me for more detailsJean S.
El cliente no dejó un comentario.rosa V.
El cliente no dejó un comentario.Michelle P.
El cliente no dejó un comentario.michael A.
El cliente no dejó un comentario.Thomas M.
Expectations exceeded! Great rental experience and your staff is spot on! Friendly and helpful. Perfect experience.Celeste B.
Reserved a dolly but when I got there they said nothing was available.Mark H.
El cliente no dejó un comentario.Wilmer C.
Gracias steve F.
El cliente no dejó un comentario.Joshua R.
The people who work here are nice and accommodating, we were unable to access our ubox when we wanted to because a lack of staffing issues. Sharon ended up making everything right and was more than accommodating. Thankyou Sharon!!GILBERT D.
Both sales reps I encountered today were efficient and very pleasant.natasha L.
El cliente no dejó un comentario.Francis I.
This was, i would guess the 4th, time i have rented form this facility and i have another rental set up for this saturday. The facility is always very clean, vehicles are very well maintained, and i would like to single out Sharyn. As a business owner she is the type of person that you want representing your brand. She always has a smile, a warm greeting, and knows her stuff. It is great to walk in the door and have her say hi Paul and chat a bit before i pick up my vehicle. Who anyone chooses to do business with is typically all about the experience and I would say without hesitation that Sharyn always makes the experience efficient and enjoyable. Keep up the great work. Thanks PaulPaul F.
El cliente no dejó un comentario.Mary S.
El cliente no dejó un comentario.Cathleen A.
El cliente no dejó un comentario.James G.
El cliente no dejó un comentario.maximo T.
Staff was super niceBradley A.
El cliente no dejó un comentario.Kristine A.
Sharyn Mosher kindly waited on me and addressed all questions clearly/confidently and professionally, and assisted with hooking up the trailer and safety checking. SHE WAS WONDERFUL! If she is not in a management position she should certainly be, wonderful experience.David D.
El cliente no dejó un comentario.Michael H.
Need more inside equipment and access to remote storage locations. It is inconvenient to walk the maze with our stuff.John B. | First Impressions
El cliente no dejó un comentario.juana r. | First Impressions
The unit and free lock were available as promoted.JOHN R. | Online Move In
El cliente no dejó un comentario.LUIS A. | Overall Experience
El cliente no dejó un comentario.Christopher Z. | Overall Experience
El cliente no dejó un comentario.linda c. | First Impressions
Muy bien el perdonarJunior O. | First Impressions
El cliente no dejó un comentario.Christopher Z. | First Impressions
El cliente no dejó un comentario.Eddy U. | Overall Experience
El cliente no dejó un comentario.HEATHER A. | Overall Experience
El cliente no dejó un comentario.Ramon I. | First Impressions
El cliente no dejó un comentario.VINCENT C. | Overall Experience
El cliente no dejó un comentario.Emily M. | First Impressions
El cliente no dejó un comentario.SCOTT F. | First Impressions
El cliente no dejó un comentario.MORAIMA A. | First Impressions
First, I had and been asking to get a smaller unit since may of 2021, always told there are no small units available. I asked for smaller unit because I only had two items that need storing. This past month, October, my payment is due on the 30th of each month, it was October 1,2021, you placed a lock on my unit for being one day late. The place is very clean and secure, but your employees, customer service, and hours there are horrible. Examples, it would take me times that I help because I card not working over half hour, with nobody there. Then there is the hours, there is uhaul employees either not there on hours of operations or they have door lock and they are inside. I am glad I'm out of there and I will not go back k to that uhaul.James C. | Overall Experience
The staff was excellent, knowledgeable, and went to the unit to show me where it was and check it herselfSusan E. | First Impressions
El cliente no dejó un comentario.Ana Maria A. | Overall Experience
The staff was very friendly, The office area and grounds are very clean and the prices of the best in town, Or shall I say the best within 25 miles of me.John D. | First Impressions
The U-Haul storage lock was never removed therefore I had trouble getting a hold of customer service due to them closing two hours early and I had to pay an extra day for my truck due to the inconvenience of a lock. I could not unload my truck until 24 hours later.BONNIE Y. | First Impressions
Scheduling and In-store Staff awere helpful. There was no fence securing storage area and it was accessible via side street. The store looked fine; however, the storage area was located behind an old vacant building which made the area look like a JUNK YARD. I in and moved out a few days later. I was forced to pay movers twice and cancelled my 1 month FREE unit. I paid for 2 trucks due to difficulty trying to communicate from out of state via telephone with local Methuen facility questions. Price of 1st truck was billed for two days intentionally then refunded later. Change in location of 1st truck caused me to have find new mover helpers after truck was in hand. Price of 2nd truck was $200 more than online quote 1 week earlier. SIGNIFICANT DISCOUNT should be given for horrible experience due to lack of communication with local facility. Now I am being bill toll violations when I have made numerous calls to proactively pay tolls. Admin fees should be credited. I was told that I would be emailed or texted when tolls were posted which I could pay right away to avoid fees. No emails or texts fro U-Haul have been received and a violation was posted.Gwendolyn E. | Overall Experience
El cliente no dejó un comentario.Ricardo R. | Online Move In
Perfect!!!!LEROY W. | First Impressions
Two young males were at the counter. One was helping a customer, the other (new employee) was on his phone and not only didn't acknowledge us, but was zombie-like in his response when addressed. When the other clerk was able to assist us, he gave very poor direction to where the storage unit was located. He also gave the wrong unit number so we had to wait until he resolved that issue. All while we waited in the 90 degree sun and 3 paid helpers standing around for 30 minutes while he figured things out. Once the correct unit was opened, it was dirty with leaves, dirt, screws and big piles of what looked like spider eggs. They should at least sweep them out before a new customer uses them. The price is great, but I would pay more for even just the basics mentioned here.Sharon L. | First Impressions
So far, our experience has been very good. The only thing that has made the experience less than perfect is that there has only been one staff person to help in what appears to be a high-traffic establishment. That put the staff person under a lot of pressure. He had to keep us waiting while he took care of other customers, as he would have to leave the office to escort us to the storage unit at the far end of the lot. My only suggestion is that you print up flyers that detail such things as the rules and rates for using the Dumpster, and advising people to photograph a truck before they leave the lot - the same information that comes to the phone as you're about to drive out. (The truck information/suggestion is in regard to a different night when we rented a truck, but at the same place with the same staff person. )SUZANNE J. | First Impressions
El cliente no dejó un comentario.Stephanie O. | First Impressions
El cliente no dejó un comentario.Julie W. | First Impressions
El cliente no dejó un comentario.Vincent R. | Overall Experience
El cliente no dejó un comentario.Walter S. | First Impressions
I put average because my access card still does not work. The employee tried and it lets me be noticed but in second scan and door does not work. The employee let me in. Will need this fixed.James C. | First Impressions
El cliente no dejó un comentario.michael p. | First Impressions
Staff super friendly and took time to explain my options. Will definitely recommend. Thank you !RJ S. | First Impressions
The staff was very friendly and helpful. The facility is very clean. Having the garage so that you can pull you vehicle or moving truck in to be able to load or unload was very convenient. It was very helpful with our move. Would highly recommend.DANIEL W. | Overall Experience
El cliente no dejó un comentario.Morgan M. | First Impressions
El cliente no dejó un comentario.Patrick B. | First Impressions
El cliente no dejó un comentario.Scott H. | Overall Experience
Much cheaper than public storage facility which is located next door. Very helpful staff. Convenient location for me. Clean & well maintained. Recommend.kristen g. | First Impressions
El cliente no dejó un comentario.Diane Z. | First Impressions
Waiting to have access to at least 11:00 PMEdwin F. | First Impressions
Facility is not officially open yet but Mr Davis who I met there has been very helpful with setting up temporary storage which solved a problem I had with selling my condo and moving to a smaller location near to this location.Bernard V. | First Impressions
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