Customer Reviews for U-Haul Moving & Storage of Methuen

302 reviews

99 Pleasant Valley St   Methuen, MA 01844

(978) 237-5053

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(978) 237-5053

99 Pleasant Valley St
Methuen, MA 01844

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I`m very unsatisfied with the whole delivery and pick-up of the u-boxes. First of all they were delivered almost 3 hours late. Than when we tried to get the end one open will it was hard to do because they put the trailer to close to my front railing so we could only open it a crack.When it get opened that crack we had a ruff time getting the stuff out and my husband and son almost broke their arms. The u-boxes should of had both opening sides facing out. This was my worst service I have ever come across. Also you did not pick up boxes when you were asked to. So that lead to a problem with another delivery and your people were rude to the other delivery people.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY B. 
Rating:
5.0

I cannot think of anything that could have been better executed than the move with U-HAUL. Staff was professional and helpful. They made what could have been a difficult transition, easier.

Johnny B. 
Rating:
4.0

While the location was clean and the staff were friendly the vehicle was old, clean and was not in great running condition and ate gas like you cant believe.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
4.0

The box itself was 3 days late, and delivered to a different uhaul location than it was shipped to. Fortunately the movers uhaul suggested were flexible, and drove to where my box was shipped on another day and delivered it.

Gerald J. 
Rating:
5.0

friendly, helpful staff.

Mark S. 
Rating:
5.0

The van rental was excellent and the service was great. The delivery of the uboxes was terrible.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
2.0

The truck had 49 miles to empty when I picked it up and the windshield was covered in ice. I handed the keys to the gentleman in the office and was hit with an after hours fee even though the unit was returned three hours early

DENNIS Q. 
Rating:
4.0

Quick. Easy. Good people. Good trailer. Late hours drop off a plus.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Great experience! My vehicle was ready to go when I arrived and all gassed up. There was some snow overnight and the employee came our and cleaned it off for me. Will return to Methuen UHaul next time I need a moving vehicle.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

TINA R. 
Rating:
4.0

Leave more room between trucks (parked end-to-end) when staging for pickups. 1.5 to 2 feet isn't enough to easily pull out without risking damage to the truck or van.

James H. 
Rating:
3.0

The young man that helped me was fantastic. He was also way over his head. Not his abilities, that part was above average. Why would you leave one man to do everything? There was a line of customers. Two left when I was there. But this young man kept his cool and took care of one thing at a time. His name is escaping me now. He has tattoos in his hand and drive a Honda. Highly recommend this young man. He is doing managements job at a discount. He deserves some some recognition.

FRED S. 
Rating:
3.0

Trailer was not available for pickup at the location I reserved even after confirming in person the evening before. I was sent 20 miles away to pick up the trailer which resulted in a delay in my trip. I called Uhaul several times and was told it was my problem and no discount was offered for the inconvenience I incurred and no customer service returned my calls despite the promise of a call back. Uhaul lost a customer.

Robert W. 
Rating:
2.0

The women behind was very kind and efficient. She was very friendly and was able to easily guide me thru the photo upload.

Oliver F. 
Rating:
5.0

Perfect experience!

derek M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

Great! Material clean and ready to go. Good customer service

SALIF B. 
Rating:
5.0

More employees

JIMMY A. 
Rating:
4.0

Customer did not leave a comment.

Eddy U.  |  Overall Experience 
Rating:
2.0

Methuen location did not have enough people working and were unable to have additional UBoxes available towards the end of the day. We were told the forklift operator had left in the middle of the day and there were no other employees that could load UBoxes onto a trailer. This was extremely frustrating and caused an unnecessary headache during our move.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

SAUL S. 
Rating:
5.0

Customer did not leave a comment.

PHILIP G. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
1.0

Gas was not given to me at the 5/8 mark I took pictures to prove it. When I returned the truck the worker did not verify told me everything was all set which is where I was at fault for trusting the employee. I was super flexible with not receiving the van at full.

RAFAEL T. 
Rating:
3.0

Uhaul was very clean but had an exhaust issue and was probably heard within a half mile radius. Everything went smooth as far as transaction and employees were really nice. Truck was the only issue. Overall, I'd use them again and hope I get a different uhaul

Angel H. 
Rating:
5.0

Uhaul cancelled my reservation at another location the night before my planned move and we're total assholes about it … those guys get zero stars. I was seriously pissed off … but the Methuen team saved the day.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

ANA V. 
Rating:
5.0

They are there for you every step. A+

STEPHEN Y. 
Rating:
5.0

Customer did not leave a comment.

DIONELA M. 
Rating:
5.0

Customer did not leave a comment.

Julia R. 
Rating:
5.0

Customer did not leave a comment.

STALIN C. 
Rating:
4.0

Customer did not leave a comment.

Hannah M. 
Rating:
3.0

Customer did not leave a comment.

HEATHER A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Move Helpers used sub contractrs, Haulin Around The Clock were great movers, Friendly and professional. I would use their servcies again. Great moving experince, Kudos to UHaul & staff.

Jimmy L. 
Rating:
5.0

Their computer was down which caused issues regarding drop off location. Customer support was excellent in getting things corrected.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

VINCENT C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHAN Q. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Staff is polite, knowledgeable and responsive. My U-Haul store is in Methuen. Nick Davis has been there since day one and is a great asset to your company. He is cool under pressure and gets his stuff done.

DEBORAH P. 
Rating:
1.0

Below average service

MUHAMMAD S. 
Rating:
5.0

I'm very satisfied with the U-Haul service. I moved to another state and the box arrived in perfect condition and on time, and the price was very affordable. I recommend the U-box for long distances.

Lucy R. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

The people were very courtious. Great attitudes!!

Jean Claude N. 
Rating:
4.0

Customer did not leave a comment.

Emily M.  |  First Impressions 
Rating:
5.0

The staff were pleasant, helpful, and professional. The entire rental experience was easy and an excellent value. No improvements necessary, the entire operation is superbly managed!

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

SCOTT F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

DIAA A. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN U. 
Rating:
5.0

Truck had front end issues it was scary to steer

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

MORAIMA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS L. 
Rating:
5.0

Great service. Friendly and helpful with answering questions. We will be back!

JASON B. 
Rating:
3.0

First, I had and been asking to get a smaller unit since may of 2021, always told there are no small units available. I asked for smaller unit because I only had two items that need storing. This past month, October, my payment is due on the 30th of each month, it was October 1,2021, you placed a lock on my unit for being one day late. The place is very clean and secure, but your employees, customer service, and hours there are horrible. Examples, it would take me times that I help because I card not working over half hour, with nobody there. Then there is the hours, there is uhaul employees either not there on hours of operations or they have door lock and they are inside. I am glad I'm out of there and I will not go back k to that uhaul.

James C.  |  Overall Experience 
Rating:
5.0

Best U-Haul experience yet. The truck was pristine and newer - ran smoothly and was comfortable.

Janet H. 
Rating:
1.0

Mileage from van was not right and I ended up paying more.

MELVA C. 
Rating:
5.0

Customer did not leave a comment.

BREEANNA A. 
Rating:
1.0

Customer did not leave a comment.

Morris H. 
Rating:
5.0

Nothing staff was pleasant and efficient

VIVIANY P. 
Rating:
1.0

The boxes arrived on time and served their purpose but the whole experience has been an absolute communication nightmare. My boxes were picked up early without notification (they called the wrong customer) with all of my furniture in them which was not packed to be driven around & I had to chase them down to have them returned. The boxes were then picked up but since they had messed things up in the system I am still being charged as if I have the boxes and I can't get anyone to call me back to resolve the issue. I had to report it to my credit card company so that the charges do not continue. NIGHTMARE. I have spent so much time on the phone trying to resolve these issues - I will never use UHAUL again or recommend Uhaul.

nicole M. 
Rating:
5.0

Thanks U .. uHall

Orlando N. 
Rating:
5.0

Nothing the service was fast and efficient even on short notice after changing pickup locations definitely served our needs

KEVIN B. 
Rating:
1.0

I'll forever have a bad taste in my mouth for uhaul because of this experience. Technically you did everything "right" and my ubox arrived on time and safely. However, it was uhaul (Methuen, MA) location that failed to check off the fact that my box was picked up and shipped. I made countless phone calls for everyone to give me a runaround and not know where my ubox was, when it was in the correct location the entire time.

Kristen M. 
Rating:
2.0

I had filled out everything online and sent in a picture of my license and was waiting outside as the instructions in the text I received had indicated. Turned out the guy who had seen me was waiting for me inside. So I went in and had to go through the whole process all over. He gave me and charged me for equipment I didn't ask for. I never even opened the packages of pads given to me and I was charged for those too. Honestly, by the time I returned, the place was packed with trucks and the one guy there. It looked understaffed.

JENNIFER P. 
Rating:
5.0

Excellent service

NARAYANA B. 
Rating:
4.0

Customer did not leave a comment.

Blanca G. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
3.0

Trailer was not ready for pickup at my scheduled time, trailer was full of nails and pieces of roofing tiles , I had to clean and remove over 2 dozen nails before I could put my motorcycle in back. They should of offered me a discount. Will never go back

CHRISTOS P. 
Rating:
5.0

The staff was excellent, knowledgeable, and went to the unit to show me where it was and check it herself

Susan E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan E. 
Rating:
5.0

Customer did not leave a comment.

Mishael S. 
Rating:
5.0

Customer did not leave a comment.

Ana Maria A.  |  Overall Experience 
Rating:
3.0

I have been overcharged. And it is unacceptable that the representatives at uhsul do not seem to want to work with me to resolve

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Marcos D. 
Rating:
5.0

The staff was very friendly, The office area and grounds are very clean and the prices of the best in town, Or shall I say the best within 25 miles of me.

John D.  |  First Impressions 
Rating:
5.0

Nick at the drop off location was very helpful and courteous. Thank you NIck!!!!!!!!!!!

David R. 
Rating:
5.0

Jamie was very professional and accommodating.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

SARAH D. 
Rating:
5.0

Customer did not leave a comment.

DALMASI M. 
Rating:
1.0

Customer did not leave a comment.

Emily S. 
Rating:
1.0

This is a terrible location

TITO M. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED E. 
Rating:
5.0

Customer did not leave a comment.

AARON R. 
Rating:
3.0

Had to go to three facilities before picking up the trailer I needed. Inventory is low due to people moving and college students relocating but scheduling the existing inventory needs work.

C LEE W. 
Rating:
5.0

have more bus and truck available. after all is fine excellent service.

FLEURYX R. 
Rating:
1.0

I submitted a formal complaint. Still waiting on a call back.

Emily S. 
Rating:
1.0

Very poor,got there to find out ac didn't work in truck i rented for 3 days . When i asked why I wasnt told this. She replied “ do you want the truck or not!?? No key for lock They lick Up truck with all my belongings very disappointing experience

COLLEEN S. 
Rating:
4.0

The truck had no wheel balancing. Stairing wheel was getting out of control above speed of 60. That truck needs service

Tirth P. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY B. 
Rating:
5.0

Customer did not leave a comment.

Walter L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
1.0

Registration was screwed up: I reserved for 9 days, charged for 9 days, but when I saw the contract it was due back next day. I had to spend 45 minutes contacting customer service to fix it. I reserved the smallest trailer back in March yet someone it wasn't available even with that much advanced noticed. I injured myself handing the larger trailer.

Brian S. 
Rating:
5.0

Excellent

kathleen D. 
Rating:
5.0

Customer did not leave a comment.

Marc P. 
Rating:
4.0

My only complaint with the location is the entry/exit area. It's easily missed and the road you get into when leaving the site is a one way so it's inconvenient. Other than that, service was good.

FRANCIS T. 
Rating:
2.0

The U-Haul storage lock was never removed therefore I had trouble getting a hold of customer service due to them closing two hours early and I had to pay an extra day for my truck due to the inconvenience of a lock. I could not unload my truck until 24 hours later.

BONNIE Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo R.  |  Online Move In 
Rating:
5.0

Perfect!!!!

LEROY W.  |  First Impressions 
Rating:
1.0

Two young males were at the counter. One was helping a customer, the other (new employee) was on his phone and not only didn't acknowledge us, but was zombie-like in his response when addressed. When the other clerk was able to assist us, he gave very poor direction to where the storage unit was located. He also gave the wrong unit number so we had to wait until he resolved that issue. All while we waited in the 90 degree sun and 3 paid helpers standing around for 30 minutes while he figured things out. Once the correct unit was opened, it was dirty with leaves, dirt, screws and big piles of what looked like spider eggs. They should at least sweep them out before a new customer uses them. The price is great, but I would pay more for even just the basics mentioned here.

Sharon L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Walter S.  |  First Impressions 
Rating:
3.0

I put average because my access card still does not work. The employee tried and it lets me be noticed but in second scan and door does not work. The employee let me in. Will need this fixed.

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick B.  |  First Impressions 
Rating:
5.0

Much cheaper than public storage facility which is located next door. Very helpful staff. Convenient location for me. Clean & well maintained. Recommend.

kristen g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Diane Z.  |  First Impressions 
Rating:
5.0

Facility is not officially open yet but Mr Davis who I met there has been very helpful with setting up temporary storage which solved a problem I had with selling my condo and moving to a smaller location near to this location.

Bernard V.  |  First Impressions 
No reviews have been submitted for this location.

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