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JOAQUIN LCustomer Reviews for U-Haul Moving & Storage of Methuen
Testimonials From Recent Customers
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The manager was very helpful and got me what I needed at the last minus I can’t believe the kindness that was shown to me throughout the whole process the store was well maintained and clean all employees were helpful to all the customers in the store
DOMENIC PGreat thank you
DONALD CThe back lift door was very hard to open and closed Because I hurt my back trying to open the door made the move not easy I did bring this up to the person who checked me in As usual there was no apology mentioned I am all done renting from Uhaul This is not the only issue that I have had Issues also from the past The only thing I would say that is on a postive note there was a man he said he's new and he just started it, he had offered to drive the truck around the building to meet me at my car instead of me walking through ice and snow to retrieve the truck. Kudos to him, I wish I asked his name
MARGARET DManager was very professional 10/10
SAID KMe gustó se servicios volvería aguardar los cosas con ustedes definitivamente 👍
Carmen M | Overall ExperienceCharged my account without authorization. I have never set up any autopay. Will never use this facility ever!!!!
sheila t | First ImpressionsVery satisfied with U haul pods service. We had 2 pods packed in Fla and delivered to Eastern Massachusetts. Months later had 3 pods delivered to our E. Massachusetts home where we packed pods, they were placed in storage for several months and delivered to our final destination in Northern Massachusetts. Very good service.
donald m4 estrellas solo porque no ahí personal que hable español porque de todo lo demás muy bien excelente todo.
Jorge L | Overall ExperienceService was excellent
JASON Jall good
CARL BSeguir dando ese excellent servicio
SERGIO UThat was the best drop off ever! Super nice staff. Great location easy to find.
Dennis Mforced charges
JOSEPH GThe entire experience was great.
Diane MAbsolutely horrendous move due to the truck's quality and maintenance. Truck barely made it the 140 mile round trip. ABS light came on and truck sputtered half way to my destination. Only pleasant experience was dropping the keys off back and getting back in my personal vehicle.
ALEX TAwesome service as always!!
CHARLIE MThe manager caused us a lot of problems because we were from Amazon.
MATTHEW HThe manager at this location is horrible and drives business away from her store.
SALAH MThe manager Sharon Mosher is very friendly, and always willing to help! . My storage was always clean and maintained.
Cheryl C | Overall ExperienceEmploy is need to ignorage customers when they arrive even if they can't attend them at the current moment. Also need to be a little bit more polite. Have been to this location a few times and have received vehicles that have not been cleaned and or sanitized.
LUIS TAttendant at site was very helpful and professional. Vehicle was clean and well maintained. In northern climes like MA would recommend putting a ice scraper on board - attendant had to find a soft scraper and clear the windows.
MICHAEL CEmployees were friendly and extremely knowledgeable and helpful.
SALVATORE FDrop off was a nightmare. Staff behind closed doors . Had to wait even though I was the only one there during pick up and drop off. So many trucks lined up I couldn't drive around to drop off trailer and no staff to help Overall not great experience
D PI would definitely recommend this service to anyone but would say you need to go a Few Extra boxes from what is recommended. It was tight and close and actually ordered an additional one before they were dropped of . Get experience overall.
ADAM MNeed to have more standard Dolly's. Twice now I've reserved one only to be stuck with a very heavy appliance dolly which is just too heavy
STEVEN P$79.95 is a little pricey for a 5x10 but manageable. Was $74.95 which was still pricey. I think $50.00 would be much more manageable. Definitely would not be late at all paying that. Anyways, all is fine.
Norman N | First ImpressionsMake sure the extras you paid for (like pads & dolly) are actually in the vehicle. They charged me for the extra I selected but didn't place in the vehicle .
Claudia ZPerfect
ALEXANDER AThe truck broke down within minutes and less than 3 miles of being picked up. After several phone calls and texts, 10 hours later the truck was picked up. I charged the full cost of what it would have been had I been able to use the truck to move and drive the estimated 33 miles. I picked the truck up Nov 2nd, the hold fell of my account a week later, my debit card was charged the full price yesterday, Nov 22nd. I will be disputing this charge with my bank and will never rent from this facility again.
ROBIN GThe people were very friendly and helpful. Had a were pleasant over all transaction.
MICHAEL DI came during business hours and was told to find a spot out back by the other trailers and drop the trailer off. There was no help. 6 x 12 trailers don't have a jack and the tongue weight is pretty heavy for a guy in his sixties.
STEVEN EExtraordinario servicio al cliente
JASON BAmazing service and friendly staff!!
VICTOR OTold it was 37.00 but was charged more. This was a surprise increase that wasn't explained
CURTIS NDid everything and went beyond customer service. Appreciate the employees at this location.
OMAR HExcellent service
Fima KYou put too many furniture pads, that I had 8 packs that I had to separately return to the U-haul store because there were just too many.
Jeremy PPerfect service
ALEXANDER AI have been renting from this location for over a year and Sharon, manager has been nothing less than amazing assisting with me with all my need.
MICHAEL DAdd more instruction for returning like drop keys here erc
ANDREW MVery poor customer service, schedule an 8 am pickup, the website allows me to, the facility doesn’t open until 9am, the girl taking care of acted like she didn’t want to be there at all, took a half hour to actually get into the truck and get going, had a 1/4 of a tank of gas, actually had to put gas in the truck before I even started moving!!!
KENNETH SWell first off have all the rented equipment that is needed for a reservation. The manager was rude.
VALERIE ROne of the u boxes door was hard to close. Seems to be off track but it's plywood and things happen. Still a good way to transport!
ROBERT NYou are the best
Artem IThe driver was a little early with the drop off which was not a problem but may have been if I was not home since it had to be put in a specific location that I sent photos and a description of. But thankfully I was home and it was put exactly where it needed to be.
Ronald JCounter person was very friendly and efficient. When night came the driver side headlight was out and the passenger side headlight was so dim as to be unusable. I had to drive home using high beams which was not ideal. I notified the counter person on return of the issue.
ERIC JFriendly and efficient
JOHN SAll went well and smooth!
Marisele EExtraordinario servicio al cliente
MARIA C | Overall ExperienceVery quick and painless! Customer service was very good
John FEvery thing is very professional! The guy at the from desk, was very polite. Gracias.
ARGENTINA CThere's was rats in the unit I had rented. Damage a lot of things
Karina B | Overall ExperienceShe the best. Good person to work
ANGEL TThe vehicle had a bad tire which resulted in a days worth of lost time, loose steering, and packing tape holding the mirror in place. The counter personnel was not friendly getting the vehicle or dealing with the situation via a phone call. Wouldn't recommend based solely on the people at the counter.
CHRISTOPHER VBest customer service I've ever received at a U-Haul. Well done
BARBARA CA+ service.
Yadira DThe drop-off spot was entirely non-obvious. I just picked a lane out back. Seemed to be correct.
Robert BThe only thing I would say was I was told the gas tank had half a tank when I got in the truck it was empty I had to put 40 dollars in the gas tank wish I could reimbursement for half that
JASON BReturned U-Haul with 10 more miles to empty then what it originally had on it. I received the bill and was charged $38 for fuel and expenses. I was never informed of a $30 charge only the $4 a gallon fuel price. The worker said he had a picture of the gas guage and it was less then what it originally had. Not sure when this picture was taken of the fuel gauge but I'm sure the uhaul burned some fuel while I patiently waited for 15 minutes to return a key. The truck also had oil inside that made for a messy and slippery moving experience.
DOUGLAS PNada
JOHN MThank you very much but I am relocating
Edwin F | Overall ExperienceThe manager of this station is very rude that's why I ended my contract with you.
Ery L | Overall ExperienceFull of mice and rats
Rick S | Overall ExperienceGracias
Brian B | First ImpressionsI like it very much.
JOSE O | Overall ExperienceExcellent service and the employees were even better. Love the people you have working there and their patience . They deserve a raise
carlos v | Overall ExperienceIt was a great place and great staff. Could not have been a better experience
david e | Overall ExperienceExtraordinario servicio al cliente
MARIA C | First ImpressionsI got a call from uhual they told me my storage unit was wide open and the lock went missing they couldn't show me cameras I had my key with me so I couldn't lock it up without taking my key out of the lock so we will never know what happened with my storage unit and they wouldn't help me try to figure it out. Besides My personal belongings had a lot mold.
Leandro B | Overall ExperienceThe storage facility was always incredibly clean and well maintained. I always felt my storage space was in a safe and secure location.
JOHN R | Overall ExperienceAlways a pleasure doing business with Sharyn
Steve B | First ImpressionsWe used the storage to hold our belongings during our move.
neal s | Overall ExperienceJust very good overall.
Mark H | First ImpressionsThanks.
Derrick A | First ImpressionsGreat experience & staff was very helpful and knowledgeable of what I was looking for. Quick & efficient to help me. Good job.
FRANK S | First ImpressionsJust price and I understand wing comparable.the guys were excellent and made sure that when they saw a problem it was handled quickly and timely. Thank you to the heart crew today.
Colleen W | First ImpressionsNo comment
denisse r | First ImpressionsCorey Perez was a pleasure to work with. He was well organized and was available when we needed him for help. He is a hard worker. Thank you for providing us not only a storage unit but a great employee who went above and beyond.
Mandy C | Overall ExperienceThank you for providing such a great space and facility with great staff. Corey Perez has helped us and he is a wonderful hard worker.
Mandy C | First ImpressionsI worked with a young man (by the name of Corey Perez, I believe) who was very nice. He helped me set everything up, brought me to my unit, and upon realizing that the previous tenant left the unit a mess, he immediately apologized / cleaned it! He was very sweet. Made the whole process seamless. Moved right in! Give him a raise.
Jenna M | First Impressionsfirst rate service
CARL B | Overall ExperienceEasy to get to and a good price.
Richard S | First ImpressionsI will be back again someday! Thank you! Marc
Marc D | Overall ExperienceAlways friendly helpful staff, they always provide excellent service!
Rachel C | Overall ExperienceGracias 😀
patricia c | Overall ExperienceSeveral times I went after hours to my unit, it would let me in but the alarm would go off. Also during regular hours the sliding side door would be locked.
Kerry R | Overall ExperienceThank you Sharon for making my transition seamless! I appreciate your time and attention.
Roxanne R | First ImpressionsUhaul in methuen very helpful.
Luz M | First ImpressionsI had a great experience with staff from my move from CT & using a large size storage for 8 months then downsizing again for another 4 months - Nick & Sharon were always willing to assist, answer questions, adjust payment types or whatever I needed! My rental vehicles were always available as scheduled which does not always happen making things as smooth as possible ! The outside storage was accessible, well lit and clean! I felt safe no matter what time I popped by! If you're looking for storage or a rental - call them 1st! You won't be disappointed..
Deanna B | Overall ExperienceWhen I initially went to get the unit they said that the first month was free and didn't ask for any money. (They were still building the units; I was an early bird customer). But when I went online to pay for the second month I learned that the first month was not free and was overdue and even was charged a late fee. I had so much going on at the time that I never tried to inquire. I just paid it. But, it was not a good experience. Especially, after I had spent so much with the bins and moving truck for many days, etc.etc. Since you're asking I'm telling you this story. I never called UHaul. They also kept charging me for months for two Uboxes after I had returned those two. I got that finally straightened out so they stopped charging me but never got reimbursed for the wrongfully charged months. It doesn't seem right but who has the time to call, be on hold for a long time, keep getting connected to someone else and have to tell the story over and over then wait days and days lol. So, it is what it is I guess. Since you are asking this was my experience. Otherwise, it's good.
KEVIN D | Overall ExperienceMy furniture and other household items and clothing were stored here for 3 mos,. In between I would bring miscellaneous items. The unit was clean, no rodent droppings, and no musty odor. We just moved everything out and into our home. I was quite relieved that there was no cobwebs or odors on anything! The staff is extremely helpful, and friendly especially Sharyn!
MaryAnn D | Overall ExperienceGood experience
George D | First ImpressionsThe staff was friendly helpful and thorough.
Kelly S | First ImpressionsMy overall experience was not good. Reserved two climate controlled units and a large moving truck. We showed up to get the truck only to find the larger size truck we reserved was not available. NOR were the unit sizes we reserved. Instead of making one trip with the big truck, it took two trips in the smaller truck. Squished household items and boxes into the smaller units. About two months later, I stopped by the unit to retrieve an item, only to find out the units my items were in were were NOT in the climate controlled section of the building. Pest Control box was INSIDE one of the units. "You need to let us know if a critter gets in the box, as we don't have access to your unit and the critter can't get out. It will die and smell." said the young sales associate at the counter that I spoke to. I inquired about moving to a section of the building that had climate control, only to be told there was a 25+ person waiting list. EXASPERATED. I found a new storage company, hired movers (again) and moved my items out of Uhaul. Needles to say I am disappointed with my experience at this facility. Q#4 Where the Staff Helpful/Friendly - courteous, yes. But they did not seem concerned with my plight about not having the reserved truck, or the reserved units not being available, size of the wait list to access the climate controlled section of the facility. Q#5 Was the facility clean and well maintained? For the most part yes The facility presents as being neat. However, it was very obvious that there were mice in the facility based on the visible droppings in the hallways. (refer back to comment about pest control box inside unit)
James C | Overall ExperienceTwo young men were at the desk when I arrived on the morning of July 29th, both super nice and helpful. One took over to entered data and show me storage unit, very polite and great customer service (student at UMass Lowell but forgot his name)
Robin G | First ImpressionsIt's Great
Marc D | First ImpressionsAlthough I do not want to give a negative rating to the staff, I feel the need to do so. For the second time I lost money by claiming a wrong charge to my account. After I agreed to put gas in the truck I was renting, they refunded me an amount less than what I had to spend, even though I had my receipt as proof of how much I was going to be reimbursed. The second thing for which I am very upset is that they had offered me the rental of the truck for a certain amount and in the end I ended up paying double, according to the employee that was something established but I had no knowledge about it.
MONICA C | First ImpressionsNeed more inside equipment and access to remote storage locations. It is inconvenient to walk the maze with our stuff.
John B | First ImpressionsThe unit and free lock were available as promoted.
JOHN R | Online Move InMuy bien el perdonar
Junior O | First ImpressionsFirst, I had and been asking to get a smaller unit since may of 2021, always told there are no small units available. I asked for smaller unit because I only had two items that need storing. This past month, October, my payment is due on the 30th of each month, it was October 1,2021, you placed a lock on my unit for being one day late. The place is very clean and secure, but your employees, customer service, and hours there are horrible. Examples, it would take me times that I help because I card not working over half hour, with nobody there. Then there is the hours, there is uhaul employees either not there on hours of operations or they have door lock and they are inside. I am glad I'm out of there and I will not go back k to that uhaul.
James C | Overall ExperienceThe staff was excellent, knowledgeable, and went to the unit to show me where it was and check it herself
Susan E | First ImpressionsThe staff was very friendly, The office area and grounds are very clean and the prices of the best in town, Or shall I say the best within 25 miles of me.
John D | First ImpressionsThe U-Haul storage lock was never removed therefore I had trouble getting a hold of customer service due to them closing two hours early and I had to pay an extra day for my truck due to the inconvenience of a lock. I could not unload my truck until 24 hours later.
BONNIE Y | First ImpressionsScheduling and In-store Staff awere helpful. There was no fence securing storage area and it was accessible via side street. The store looked fine; however, the storage area was located behind an old vacant building which made the area look like a JUNK YARD. I in and moved out a few days later. I was forced to pay movers twice and cancelled my 1 month FREE unit. I paid for 2 trucks due to difficulty trying to communicate from out of state via telephone with local Methuen facility questions. Price of 1st truck was billed for two days intentionally then refunded later. Change in location of 1st truck caused me to have find new mover helpers after truck was in hand. Price of 2nd truck was $200 more than online quote 1 week earlier. SIGNIFICANT DISCOUNT should be given for horrible experience due to lack of communication with local facility. Now I am being bill toll violations when I have made numerous calls to proactively pay tolls. Admin fees should be credited. I was told that I would be emailed or texted when tolls were posted which I could pay right away to avoid fees. No emails or texts fro U-Haul have been received and a violation was posted.
Gwendolyn E | Overall ExperiencePerfect!!!!
LEROY W | First ImpressionsTwo young males were at the counter. One was helping a customer, the other (new employee) was on his phone and not only didn't acknowledge us, but was zombie-like in his response when addressed. When the other clerk was able to assist us, he gave very poor direction to where the storage unit was located. He also gave the wrong unit number so we had to wait until he resolved that issue. All while we waited in the 90 degree sun and 3 paid helpers standing around for 30 minutes while he figured things out. Once the correct unit was opened, it was dirty with leaves, dirt, screws and big piles of what looked like spider eggs. They should at least sweep them out before a new customer uses them. The price is great, but I would pay more for even just the basics mentioned here.
Sharon L | First ImpressionsSo far, our experience has been very good. The only thing that has made the experience less than perfect is that there has only been one staff person to help in what appears to be a high-traffic establishment. That put the staff person under a lot of pressure. He had to keep us waiting while he took care of other customers, as he would have to leave the office to escort us to the storage unit at the far end of the lot. My only suggestion is that you print up flyers that detail such things as the rules and rates for using the Dumpster, and advising people to photograph a truck before they leave the lot - the same information that comes to the phone as you're about to drive out. (The truck information/suggestion is in regard to a different night when we rented a truck, but at the same place with the same staff person. )
SUZANNE J | First Impressions