Customer Reviews for U-Haul Moving & Storage of Metairie at Central Ave

907 comentarios

1019 Central Ave   Metairie, LA 70001
(Located at Central Ave just 2 blocks of of Airline Hwy)

(504) 737-0916

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(504) 737-0916

1019 Central Ave
Metairie, LA 70001
(Located at Central Ave just 2 blocks of of Airline Hwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

They should take the gas tank reading BEFORE they have the customer remain in the truck (with it running!) helping with the damage check, blinker checks, hi beam check. Or let the customer turn off the motor!

Madeline F. 
Clasificación:
5.0

Our sales person was informed, intellegent, efficient. Made it all smooth and was pleasant.

John H. 
Clasificación:
4.0

Equipment was extremely clean. Staff was approachable, helpful and clean.

Shirley L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RajithaUdakaraSa H. 
Clasificación:
5.0

I love Ms Amy and Ms Laura over at the Central Ave location, these 2 women were tons of HELP EVERY TIME THANKS SO MUCH GUYS

Erica C.  |  Overall Experience 
Clasificación:
5.0

Nothing, good customer service.

ESLIVIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY B.  |  Overall Experience 
Clasificación:
5.0

Not much when you already have great service.

KENT B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kayla J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan L. 
Clasificación:
5.0

Staff member Laura was fantastic. Really went above and beyond to make my rental and return very smooth. I hope I have need to rent again soon are come back to this location.

Adrienne L. 
Clasificación:
5.0

The mobile check-in process took way too long and there were too many steps. It cut into my rental time and made me late for picking up some furniture which was frustrating. The staff was very friendly and helpful when I came in contact with them

Rita B. 
Clasificación:
2.0

El cliente no dejó un comentario.

PAIGE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus F.  |  Overall Experience 
Clasificación:
5.0

No complaints at all….. except for the rate increases. Price drove me away.

Patrick M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RuffaJane A. 
Clasificación:
3.0

Some staff was not friendly or attentive. Very nonchalant and slow to respond to the customer.

kenya j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique P.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Cheikh M. 
Clasificación:
5.0

Thanks to everyone for your assistance!

Mitchell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

Pleasant experience.

LUCILLE O.  |  First Impressions 
Clasificación:
5.0

Nothing this location is the best I've visited

Renata B. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Laurie P. 
Clasificación:
1.0

One of the locations that I used charged me twice.

brittany j.  |  Online Move In 
Clasificación:
5.0

Nada

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah L. 
Clasificación:
5.0

Check in was easy with the help of the UHaul representatives at this location. Would highly recommend.

Anne B. 
Clasificación:
4.0

Had trouble returning truck after hours. With the app. For returning equipment. Everytime I took a picture of truck the app 4eturned me back to the start. Tried ten times and same thing every time. Had to call after hours service and they checked me in.

WAYNE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

WAYNE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

Everything was w.

Harry M. 
Clasificación:
5.0

Amy Murphy in Metairie, Louisiana, was so friendly, polite, and helpful. Moving is so stressful, but it was a stress reliever to work with her!!!

Mary B.  |  First Impressions 
Clasificación:
5.0

Staff friendly and helpful. Entire facility very clean. Access easy, elevator always working, hand carts available for ease of storing or removing. If I need storage in the future I will definitely return.

Lynne K.  |  Overall Experience 
Clasificación:
5.0

Laura is awesome!

kenya J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

Can't think of any improvements. I was really pleased with the whole process.

Rusty V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne C. 
Clasificación:
5.0

Nothing. Owner/ manager was fantastic to deal with. Everything I could want from a uhaul establishment

kenneth H. 
Clasificación:
4.0

You guys need a MAP on the wall or elevator door or something somewhere lol... I was looking till I realized 2445 was on the second floor lol.

Christopher M.  |  Online Move In 
Clasificación:
5.0

Great location, rented a storage unit for 4 months, didn't got mold on my belongings. Staff was helpful and helpful. The facilities were always clean and the temperature on the second floor was always perfect. Highly recommended!

RAYMOND D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonnae T.  |  Overall Experience 
Clasificación:
5.0

Central Ave UHaul is Awesome! They made our experience moving our furniture into storage after Hurricane IDA as Easy as possible! Thanks Laura!

David H.  |  Overall Experience 
Clasificación:
5.0

The staff are friendly and helpful, explaining the process and pointing out features I would have missed. The facility is very clean and appears well maintained.

Paula E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar R. 
Clasificación:
1.0

To begin, I would not falsely accuse your customers of damaging the vehicles that you all rent out. We have clear evidence that stickers were removed to to indicate prior damage to our vehicle. An attendant was quick to note “damage” that was clearly verified through U Haul from a previous renter. All in all Laura and her “associate” at the 1019 Central Ave Metairie Louisiana 70001 are scam artists. They will do anything to get money from you. I'm never using U-Haul again and will advise against anyone from ever using these services again

Chris B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erica W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela B. 
Clasificación:
5.0

Clean, well managed, helpful employees. Would recommend most definitely.

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonnie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbette S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
4.0

The service was pretty good

Worthy J. 
Clasificación:
5.0

The lady was knowledgeable and had me checked out with ease.

Kelly Lanae M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

Had a great experience - think employee “Amy” was especially helpful. Owner delightful too

ELIZABETH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

travis T. 
Clasificación:
5.0

There is nothing to improve. Front desk experience was absolutely perfect. Everyone was very helpful and kind.

Iyanna J. 
Clasificación:
5.0

Ashley C. was wonderful. She explained everything very well and she was very friendly and professional. The transactions of picking up and returning were done on a timely manner. I appreciated that she respected my time. She was GREAT!!

Mindy V. 
Clasificación:
5.0

Online check in is a little confusing regarding not accepting pics

Chris B. 
Clasificación:
5.0

This specific location is always awesome! The vans are clean and in great condition, the employees are super nice and friendly. Always has equipment available & will always work with you in whatever your moving needs are.

Madeleine P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Let m not sure where to evaluate the truck itself. It was so loud I had to ride with ear plugs in just to avoid the deafening wind noise. It was a very miserable experience because the truck was so difficult

William M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerrod J. 
Clasificación:
5.0

Again, this location should be used as a model location for ALL UHaul locations.

John B. 
Clasificación:
5.0

The text link to check in your equipment after hours never works.

Gerald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald R. 
Clasificación:
5.0

Excellent! Poster Child for all UHaul locations!

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen R. 
Clasificación:
5.0

This location, management, and staff should be the poster child for customer service!

John B. 
Clasificación:
5.0

Great customer service and very well stocked supply room! This staff goes the extra mile to help customers and they are very nice about it.

Maria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos C. 
Clasificación:
5.0

The staff is great!

Patrick P.  |  Overall Experience 
Clasificación:
5.0

Great vehicle and Excellent Customer Service!

Shawn R. 
Clasificación:
5.0

They worked hard to find the truck I needed.

Joseph B. 
Clasificación:
5.0

Drop off was quick and professional.

Elizabeth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector P.  |  First Impressions 
Clasificación:
5.0

We tried to submit our vehicle return as the sign on the building stated. We did this three different times and we were kicked out all three times. We then tried the 800 number and was told that there was a hour wait and after about two minutes this line went down. We tried this also three times. We then called the number on the front of this building and a man answered and handled the problem for us.

imothy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

eleonore w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janie F. 
Clasificación:
5.0

Customer service was awesome.

Yvette H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daysia C.  |  Overall Experience 
Clasificación:
5.0

Best U-Haul rental in New Orleans! Vehicles are always spotless and customer service is EXCELLENT!

KIMBERLY T. 
Clasificación:
2.0

I had an issue with the gas gauge. When I started the truck it read 7/8's of a tank full. Driving for 2 blocks it dropped to 3/4 full. I drove a total of 8 miles and had to put 6 gallons of fuel in it to avoid paying a penalty. Either your truck get less than 2 miles to gallon or someone is playing games.

Ricardo R. 
Clasificación:
3.0

The extra milage wasn't included. I had to make a 45 minute phone call to add. She couldn't find our reservation information and made a new one? But the order number stayed the same.

logan L. 
Clasificación:
5.0

This location should be used as a training model for ALL UHaul locations. Especially for those locations in the New Orleans area.

John B. 
Clasificación:
5.0

Staff is super helpful and pleasant.

Sunny C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick K. 
Clasificación:
4.0

Unk.

Charles Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

darryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chrita T.  |  First Impressions 
Clasificación:
5.0

Easy process to pickup and dropoff, equipment was as promised and well maintained.

Andrea C. 
Clasificación:
3.0

El cliente no dejó un comentario.

NICHOLAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia L. 
Clasificación:
5.0

This particular U-Haul is always amazing service! Their vehicles are always clean, in good shape, & AVAILABLE!

MADELEINE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA A. 
Clasificación:
5.0

By far my best vehicle rental service experience ever. I was well catered to,and will be returning in the future for any further vehicle rental business.

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORA L. 
Clasificación:
5.0

Very good owner/management - the best in the area. Kind, helpful staff. We forgot something in the truck and they called us right away to return it.

KELLY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAULA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELTY P. 
Clasificación:
5.0

This location should be the poster child for Customer Service!

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

samuel m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARENA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorri G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAYSA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oliver B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

There's always room for improvement, but nothing comes to mind. Everything went smoothly and efficiently.

MATTHEW J. 
Clasificación:
5.0

This is second time I've rented from this location this year. I've found them to be professional, courteous and reliable. Two very good experiences. The facility is clean and in order. If I were you I would use it as a model for other stores. The online website applications are excellent. Great Job!

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRUSITA T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

AMY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
5.0

Laura is tops. Very helpful, considerate and personable. Can't be beat. She's a true asset to UHaul. And the employee outside swept up the broken glass we dropped immediately with no complaint. Loved my experience with UHaul on moving in.

Juanita G.  |  First Impressions 
Clasificación:
5.0

Laura, Amy from front desk was awesome as well as Cleaner Pearl. Laura was so thorough I'm helping me & practically saved my life concerning moving hiccups. She was very soothing in her voice, professional and just down to earth nice making my moving experience soooo pleasant with Uhual. Amy was so helpful and I enjoyed her help and Personality. Pearl was just cleaning and sweeping away making and keeping floors tidy. Really awesome staff & my 1st time doing business at this location. I would highly recommend to others.

Tara B.  |  Online Move In 
Clasificación:
5.0

Everyone in this location is very nice and really helpful Thanks you guys for your help and service

amber F.  |  Overall Experience 
Clasificación:
5.0

All employees we interacted with were amazing, friendly and extremely helpful!!

Erin M.  |  Overall Experience 
Clasificación:
3.0

Was cool.

NORMAN G.  |  Overall Experience 
Clasificación:
5.0

Laura Hudson is fantastic! Goes above and beyond to help customers.

Emily H.  |  Overall Experience 
Clasificación:
5.0

I moved out on the 6th. Other than that everything was good. I left a few shoes due to rat holes

Edith K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paige D.  |  First Impressions 
Clasificación:
4.0

The storage units could have been better lit or electrical outlets available so that I could have supplied additional lighting. Other than that the facility and personnel were great. Laura Hudson, "The GM", is great to work with.

Patrick P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIDGET L.  |  Overall Experience 
Clasificación:
5.0

This is the cleanest U-Haul place that we have used across the city. The manager is extremely nice and professional. Love love love!!!

Kimberly T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos D.  |  Overall Experience 
Clasificación:
5.0

I rate my experience with u-haul as excellent. I generally delivered my payments to the office. Everyone was always very friendly. The items in the storage belong to my son so I rarely entered the storage. Thank you!!!

Rhoberta P.  |  Overall Experience 
Clasificación:
5.0

There was a minor problem at first but this team made sure everything was handled professionally and promptly I’d rate 10 stars if I could thank yall so much

DARREIL C.  |  Overall Experience 
Clasificación:
5.0

The worker was excellent!! Very helpful

LASHARA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Beau C.  |  Online Move In 
Clasificación:
5.0

The GM was amazing and knowledgeable. She was on top of our needs. Throughout my units rental she was definitely the reason why everything went by so smooth. Thank you for your professionalism and caring manner. Even though hurricane Ida was an issue the GM and her staff went above and beyond.

ROSLYN MICHELLE W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES H.  |  Overall Experience 
Clasificación:
5.0

Thank you for an easy move in experience!

JO ANN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kashante j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

paula r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy B.  |  Overall Experience 
Clasificación:
5.0

A little bit pricey but the staff is very friendly, efficient, and helpful. The facility is very clean well maintained.

Ronald C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

deanna H.  |  First Impressions 
Clasificación:
5.0

Laura is very nice and helpful. Thank you

SHELLEY N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Pandarian B.  |  Overall Experience 
Clasificación:
5.0

You were kind and helped us with a large last minute deal on a 20 foot truck on a move years ago and I will always remember you for that. Another fantastic experience with Amy and Velvet yesterday!

Mckenzie L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya D.  |  Overall Experience 
Clasificación:
4.0

Paying extra for 24 hours of access is a bit much and the the locks used cannot be used elsewhere makes them a waste of money. Temperature control was on but still sweating occurs when inside the unit just standing. Paid $150 plus lock and 24 access. Also the trucks take up too much space so one must checkout then get into vehicle to enter and exit grounds.

Tania S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chris d.  |  Overall Experience 
Clasificación:
5.0

Ms Laura is the GREATEST I will give her a 5 star plus more! She really knows her stuff, she was very helpful!

Erica C.  |  First Impressions 
Clasificación:
5.0

Hats off to the staff that works there. They were great in helping me get in and out. Very nice ladies.

thaddeus p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tania S.  |  First Impressions 
Clasificación:
5.0

The two women who helped me at the storage building went up and beyond they were great

THEODORE K.  |  First Impressions 
Clasificación:
5.0

Great staff!! Extremely helpful & friendly. Went out of their way to ensure my grandmother and I were satisfied and safe with our entire U-Haul experience.

Anna S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugenia H.  |  Overall Experience 
Clasificación:
5.0

Laura and her staff were very helpful, efficient and friendly! I would absolutely recommend to someone.

LAURI Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Velvet G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Antonio C.  |  First Impressions 
Clasificación:
5.0

Great staff.

WALTER B.  |  Overall Experience 
Clasificación:
5.0

Your staff was very helpful and I was a 100% satisfy

PENNY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anika W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

thaddeus p.  |  First Impressions 
Clasificación:
5.0

Staff was always helpful and friendly.

asa p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAX F.  |  Overall Experience 
Clasificación:
5.0

I still have two storage rooms with this same U-Haul. I closed out two of four storage rooms.

PATRICIA W.  |  Overall Experience 
Clasificación:
5.0

Laura, who helped me start my rental unit process, was available throughout the entire time I had a storage unit. I cannot comment enough about how helpful, friendly, and kind she was during my rental stay. She even came out and helped direct me when I was backing up to load up. I would definitely recommend and use this place again.

Stefanie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelley S.  |  Overall Experience 
Clasificación:
5.0

I've been at this Storage facility for a year and the manager Laura has been consistently helpful, available for inquires and overall a courteous and efficient leader of her team and customers. Great experience!

Pamela W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

monique b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Osmar P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W.  |  First Impressions 
Clasificación:
4.0

Honey, the young lady who helped us, made the experience easy.

roy l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

annette b.  |  Overall Experience 
Clasificación:
5.0

The Manager was awesome. Profesional, sweet, helpful, patience, and a wonderful person.

Ifrail A.  |  First Impressions 
Clasificación:
4.0

Still renting there; changed storage Unit for more space.

BESSIE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy B.  |  Overall Experience 
Clasificación:
3.0

Automated billing system did not alert me before payments were due. It only sent messages after the bill was due and late fee was active. That's just terrible business and I will avoid U-Haul because of it

Michael J C.  |  Overall Experience 
Clasificación:
5.0

Laura and her crew were always friendly and greeted me by name. They even asked how my dog was doing. The facility was so clean you would think it was the grand opening; unbelievably clean. Their staff changed my views of U-Haul to a top of the line business that I will always recommend to anyone needing a rental truck and/or storage facility. *****

WILLIAM H.  |  Overall Experience 
Clasificación:
5.0

Moving just after Hurricane Zeta sent its100 mph gusty eye through our New Orleans (Metairie) neighborhoods, was quite a challenge. But Laura Hudson worked hard (on Hurricane-induced power-lost computer systems, and a no-lights, no-elevator building) to find me a GROUND FLOOR unit, so we didn't have to try to carry 45 pieces of Office Furniture up to the 2nd floor. She was helpful in many other ways, too, so I can't compliment her enough.

LOUIS E (Chip) W.  |  First Impressions 
Clasificación:
5.0

nc

BESSIE T.  |  First Impressions 
Clasificación:
5.0

I rented a truck and was given a coupon for a free month. I than started doing internet search reviews for the highest costumer rated location. Ms. Laura location stood out. Believe me, the rating are correct.

Clyde A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Leyda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alain D.  |  Overall Experience 
Clasificación:
5.0

The owner ms. Laura went ABOVE & BEYOND! We're refugees from Hurricane Laura & she made us feel right at home! She Made our transition from Lake Charles to her facility as easy as possible. I can't say thank you enough to her an uhual!

Abbi G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alain D.  |  First Impressions 
Clasificación:
5.0

courteous, attentive and most helpful if any issue arose.

MURPHY D.  |  Overall Experience 
Clasificación:
5.0

I had a great experience. However, my work schedule rarely aligned with my access hours. I am pleased with my experience and would recommend this location to others

rob s.  |  Overall Experience 
Clasificación:
5.0

No complaints. Keep up the good work.

Dejean P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

keith h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULETTE M T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM G.  |  Overall Experience 
Clasificación:
4.0

used unit as business storage, had to move out due to Covid-19 business decline.

SHAWN S.  |  Overall Experience 
Clasificación:
5.0

Laura was professional and always helpful. Her staff was always courteous and knowledgeable. I was very pleased with U Haul.

Theone d.  |  Overall Experience 
Clasificación:
5.0

Customer service was very kind and courteous

deborah m.  |  First Impressions 
Clasificación:
1.0

Nice and clean facility. Only had an issue when moving out I was apparently given the wrong keys to the lock on my storage costing me $85.00 and two hours of my time to have a locksmith remove the lock. I just felt that it shouldn't have been on me to cover the cost if I was issued the wrong keys. Management was no help at all and told me that if I had a locksmith come out she would have to supervise him to ensure no damage to the storage (also verified that she was the manager of the facility). When the locksmith arrived she appeared to be busy but never acknowledge the fact that I was standing there with the locksmith man. I walked outside where I saw another associate and asked if she had a moment to monitor the locksmith man to ensure there was no damage and she informed me that usually they don't monitor work of the locksmith and that we could proceed with the process of removing the lock. Manager who did know that the locksmith man was on site never appeared even through out her emphasis that we needed to be monitored. The entire situation to me was handled poorly and I'll never return my business to this facility again.

Danny N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY P.  |  First Impressions 
Clasificación:
4.0

service was fine

Duaine D.  |  Overall Experience 
Clasificación:
4.0

The only disappointing fact is that I was told that I would be charged $40.00 to place trash into your dumpster because it is so small. I had to travel to a city dump making two separate trips.

LEROY W.  |  Overall Experience 
Clasificación:
5.0

Laura is my person. So helpful, positive, and funny. She was really effective and explained everything and anything I needed to know about renting a unit! Highly recommend her and this location.

Amber R.  |  First Impressions 
Clasificación:
4.0

courteous, Friendly, effective management and Services.

BESSIE T.  |  First Impressions 
Clasificación:
5.0

Staff and the manager were excellent! Very nice, and very helpful!!! Thank you! You

Blanca B.  |  Overall Experience 
Clasificación:
5.0

Gracias

darrell d.  |  Overall Experience 
Clasificación:
5.0

Laura was very kind.

Valerie S.  |  Overall Experience 
Clasificación:
5.0

The current staff is very involved and knowledgable. In the recent past I had been downright ignored by staff. Very nice facility, clean and organized.

Phyllis G.  |  Overall Experience 
Clasificación:
4.0

N/C

Chelsea M.  |  First Impressions 
Clasificación:
5.0

She handled my switching and then deciding not to switch units with grace. However, the free month seems to have disappeared from my payment account due to the switches...

Philana O.  |  First Impressions 
Clasificación:
4.0

ND

LUCIANA M.  |  Overall Experience 
Clasificación:
5.0

The customer service at this location was much better than at the location where I picked up the U-Haul. The a sales associates were professional and helpful.

EVA N.  |  First Impressions 
Clasificación:
3.0

Everything was fine for the exception of my unit. It was located in a shaded corridor, but when it rained it held water for several days and was a haven for mosquitoes and other insects.

Felicia W.  |  Overall Experience 
Clasificación: