Comentarios de los clientes para U-Haul Moving & Storage of Metairie at Central Ave

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Metairie at Central Ave

Clasificación general:

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BESSIE T. | First Impressions |
Clasificación:

nc

Paul O.
Clasificación:

Both staff members were more professional and knowledgeable than personnel from last year

ANN N.
Clasificación:

I was disappointed to find out that we were not able to have the truck for 24 hrs and was basically told how long we could have it...

MARK J.
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El cliente no dejó un comentario.

Jennifer S.
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I'm not sure if this is just a flaw with the site's reservation system, but I was really disappointed to not have all of the equipment I requested. Other than that, it was great!

George K.
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El cliente no dejó un comentario.

Clyde A. | First Impressions |
Clasificación:

I rented a truck and was given a coupon for a free month. I than started doing internet search reviews for the highest costumer rated location. Ms. Laura location stood out. Believe me, the rating are correct.

Anthony L.
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Overall Great experience

brian P.
Clasificación:

Best in new orleans

Nicole A.
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El cliente no dejó un comentario.

DAJONAE C.
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El cliente no dejó un comentario.

Chris R.
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El cliente no dejó un comentario.

Donna H.
Clasificación:

Thank you Laura Hudson & Phylicia Age. You are a great team & wonderful professionals. Peter & Donna

Troy R.
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El cliente no dejó un comentario.

BONNIE W.
Clasificación:

I was very pleased that I was able to pick up a rental van on the same day that I called to reserve. Laura was very helpful and the rental process was relatively quick. Nice Job, U-Haul. Appreciate Ya!!

Leyda B. | First Impressions |
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El cliente no dejó un comentario.

VISHAL M.
Clasificación:

Ok, so the gas check needs to be fixed! I used the truck for only 7 miles and while returning I added some gas of around 1 gallon which should have covered the 7 miles I drove but I was still charged 4$ for gas. That is something I wasn't happy with.

Kristin B.
Clasificación:

When we dropped off the uhaul I was notified that there was a scrap/ dent despite no accidents or hitting any objects. We were then told that we should have recorded when picking up the uhaul. The dent/ scratch was difficult to notice if you do not spend much time around the uhaul. We did a walk around of the truck before driving it, but the scratch/dent was not recognizable for someone who does not examine the truck. Would recommend that you make it more clear in email or when picking up rental. Also would recommend maybe videoing the entire truck before on a walk around since some of the scratches/dents may take a more trained eye for identifying.

mike G.
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Service pup and drop off Excellent

Mary M.
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El cliente no dejó un comentario.

JENNIFER W.
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Disclose the expected mileage of each vehicle. The vehicle I rented (15') required 5+ gallons for 9 miles of use. Either the vehicle got 2 mpg or it was not, in fact, full.

Alain D. | Overall Experience |
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El cliente no dejó un comentario.

Edgar D.
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El cliente no dejó un comentario.

Byron W.
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El cliente no dejó un comentario.

Alain D.
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owner and staff are very nice and helpful.

MAUREEN R.
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I am completely satisfied with the service I had

Abbi G. | First Impressions |
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The owner ms. Laura went ABOVE & BEYOND! We’re refugees from Hurricane Laura & she made us feel right at home! She Made our transition from Lake Charles to her facility as easy as possible. I can’t say thank you enough to her an uhual!

Walita G.
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El cliente no dejó un comentario.

Nicole P.
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El cliente no dejó un comentario.

Bryce N.
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Y'all quoted me $55 when I rented the truck and then tried to charge me $94-something over a little mud on the step on a rainy day. I argued and ended up paying $84, but that's still rediculous. Bait and switch at its finest.

DARA K.
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El cliente no dejó un comentario.

WILLIAM H.
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Over and beyond helpful, clean facility, friendly staff... always asking about my dog and how is he doing. Highly recommended.

Taihja J.
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El cliente no dejó un comentario.

Trevor C.
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El cliente no dejó un comentario.

Wilfred O.
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Very professional, helpful and knowledgeable staff. Had no problem with my rental, it performed very well did just I needed it to do.

Lonnie B.
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El cliente no dejó un comentario.

Ron C.
Clasificación:

When returning the vehicle, location services could not be enabled. This did not allow me to check in the vehicle online. Because of this I was charged an extra $20.

LeMarcus C.
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They were having an EXTREMELY hard time with the application that's supposed to check the truck back in... between the technician giving her the wrong mileage, to the system kicking them out, I'm still not sure we were charged correctly...if my son hadn't been moving ALL and wasn't dog tired I would have questioned it more!

Thomas S.
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El cliente no dejó un comentario.

Calvin L.
Clasificación:

I picked up and returned at the correct times. However, I was charged a $1700 fee because they got two truck numbers mixed up and accused me of driving it all the way to California. No one would answer the phone and no one would help me. I was constantly transferred or hung up on saying I would be contacted in “a few minutes” then would not get a phone call back. This caused me to have a negative balance in my account. It was extremely stressful and infuriating. When the problem was finally said it was going to be solved no one apologized. It then took them a week to put the money back in my account. That was an extreme amount of money to take a whole week to be put back in my account. Absolutely unacceptable. I will never use U-Haul again. I'm sure this review will be deleted and no one will reach out so it doesn't matter. Worst customer service ever.

christy C.
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El cliente no dejó un comentario.

EDWIN W.
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El cliente no dejó un comentario.

Alain D. | First Impressions |
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El cliente no dejó un comentario.

VICTORIA S.
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Excellent customer service. Excellent accessibility.

Chelsea S.
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El cliente no dejó un comentario.

Dawn P.
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Everyone was friendly and helpful

Christopher T.
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El cliente no dejó un comentario.

CYNTHIA Q.
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El cliente no dejó un comentario.

Tuyet N.
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El cliente no dejó un comentario.

Peter G.
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The owner was very helpful and gave exact instructions. She was very nice.

MURPHY D. | Overall Experience |
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courteous, attentive and most helpful if any issue arose.

rob s. | Overall Experience |
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I had a great experience. However, my work schedule rarely aligned with my access hours. I am pleased with my experience and would recommend this location to others

LOUISE W.
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El cliente no dejó un comentario.

TRACY H.
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I appreciated the quick pick-up and drop off; the customer service was great.

SAMUEL H.
Clasificación:

Overall, the personnel in New Orleans and Mesquite, Texas was good and cooperative. In the future, when a customer spends over $ 300.00 they can get a complimentary tool set or free tarp to give away. [just a proposal] God bless U Haul and America during the covid 19 attack and social injustice problems. Stay safe.

SHARON B.
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Laura was very helpful and took her time to explain everything thoroughly! She was so very pleasant.

BERNADETTE G.
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Yes, I would recommend the area but the only drawback is the ongoing construction on the main street leading to the facility, which is no fault of U-Haul. Other than that, everything thing else is fine.

Debra D.
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Friendly Staff

BOb C.
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The lady at this location saved me. Budget had given me a reservation at a location that wasn't open and, when it opened an hour late, didn't have my truck. I had no ride in 95 degree heat and the second she answered the phone I was pulled out of the soup!!! Very grateful

Anthony E.
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El cliente no dejó un comentario.

Terry A.
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Reservation was quick and easy. Pick up and drop off was awesome.

JAMES P.
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Location has very small parking lot that is cramped. Requirement for second phone number is ridiculous.

NATHAN WILLIE JR L.
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El cliente no dejó un comentario.

KEITH G.
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El cliente no dejó un comentario.

Cody C.
Clasificación:

El cliente no dejó un comentario.

LINDA F.
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The truck was great. Very clean and a pleasure to drive The only difficulty i had was when I picked up the truck i had to wait an hour because the truck was not ready

Theresa S.
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El cliente no dejó un comentario.

TERRENCE J.
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Superior customer service. Friendly, fast and efficient!

GLORIA M.
Clasificación:

I purchased the $15 insurance and asked if it covered pop a lock and they said yes. It did not and instead of being told to get the $20 insurance, I paid $65 to get someone from pop a lock. Sooo...I'm going to rent one more time to get all of my belongings out of my U-Haul storage because it's too hot and saying goodbye till I need a truck again.

Damian B.
Clasificación:

Actually care. If the customer has a complaint listen to it. Not just saying you can give a review if you don't like the service.

Edgar D.
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El cliente no dejó un comentario.

Eldhen F.
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All was great and thanks for a great an easy service

ANTHONY L.
Clasificación:

Excellent service

GEORGE R.
Clasificación:

laura cordial and professional. great experience

JENNIFER B.
Clasificación:

El cliente no dejó un comentario.

SUNDAY H.
Clasificación:

The manager was very friendly and helpful. All the equipment was included in the truck and checkout was easy because I did it with the manager at the store. I checked in online and that experience wasn't as quick and simple as I hoped it'd be. If you plan to check in on your mobile, keep in mind they require two alternate contact phone numbers that they call before giving you the lockbox code. This is fine at a reasonable hour of the day, but I checked in online because I needed to come very early. There is also a lot of construction on Central and right now only one lane is open. Pick up your rental early and you should be able to avoid most traffic. Knocking off a star for the construction, everything else there went very smooth.

Hikmat Q.
Clasificación:

Bad experience, slow employees, slow road assistance response

SARAH P.
Clasificación:

Awesome service, cashier was great

Dejean P. | Overall Experience |
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No complaints. Keep up the good work.

MARTIN D.
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El cliente no dejó un comentario.

Kyle L.
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Loved my experience at this location. :)

Reniesha F.
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El cliente no dejó un comentario.

DAVID B.
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Great experience...everything went well as expected. Very satisfied!

Byron W.
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El cliente no dejó un comentario.

CARLOS A.
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El cliente no dejó un comentario.

keith h. | Overall Experience |
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El cliente no dejó un comentario.

ROBYN G.
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El cliente no dejó un comentario.

Allen W.
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El cliente no dejó un comentario.

PAUL Z.
Clasificación:

The after hours return app didn't work for me. I got to or through step 4 but it wouldn't let me upload pictures of the truck so you could see how clean it was. They still charged me $20 even though there was nothing I could do about it and it was the apps fault, not mine. I can't imagine what they had to do to check me in was worth $20... everything else was good. Customer service and the truck was good. Just a faulty return system. Which, I've done the after hours return many times and never had to pay $20

Cynthia H.
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El cliente no dejó un comentario.

BRIAN A.
Clasificación:

It was a wonderful experience and the lady that help us was professional, know, and so kind.

PAULETTE M T. | Overall Experience |
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El cliente no dejó un comentario.

CORINNEG B.
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El cliente no dejó un comentario.

paul R.
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Great staff! Super friendly and helpful.

Denise P.
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El cliente no dejó un comentario.

Patricia C. | Overall Experience |
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El cliente no dejó un comentario.

Allison L.
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El cliente no dejó un comentario.

ANTHONY M.
Clasificación:

El cliente no dejó un comentario.

Juan B.
Clasificación:

I,Robert Phillips, made this reservation and confirmed it with my credit card. Juan Barona, a seconary driver,whose license and info was included originally actually picked the truck up on 6/13. I had previously checked in on line and was assured everything was ready to go. Mr. Barona had my drivers license and credit card with him when he went to pick up the truck on 6/13th @0730. The U-Haul people at Central Ave. said they had no computer info other than the equipment rental,date and time. Mr. Barona wasted another half hr. checking in again and they put the rental in his name,instead of mine,even though they put the charge on my credit card and had my license??This all seemed very strange and unprofessional. Otherwise, everything else was fine and the service was good (except as ptrviously noted).

Jaysyn J.
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The employee, a young African American lady, was very pleasant and professional. She was also knowledgeable when I asked questions and needed help uploading my driver's license on my phone.

WAYNE M. | Overall Experience |
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El cliente no dejó un comentario.

Robert R.
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El cliente no dejó un comentario.

JOSEPH L.
Clasificación:

Very easy, professional, and quick

DAVID S.
Clasificación:

Customer service was excellent.

Odyessee G.
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El cliente no dejó un comentario.

Ebony F.
Clasificación:

El cliente no dejó un comentario.

Sue G.
Clasificación:

El cliente no dejó un comentario.

Dina C.
Clasificación:

El cliente no dejó un comentario.

Craig F.
Clasificación:

El cliente no dejó un comentario.

Quiana A.
Clasificación:

El cliente no dejó un comentario.

David D.
Clasificación:

El cliente no dejó un comentario.

Richard A.
Clasificación:

El cliente no dejó un comentario.

Kalin K.
Clasificación:

El cliente no dejó un comentario.

KIM G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SHAWN S. | Overall Experience |
Clasificación:

used unit as business storage, had to move out due to Covid-19 business decline.

Theone d. | Overall Experience |
Clasificación:

Laura was professional and always helpful. Her staff was always courteous and knowledgeable. I was very pleased with U Haul.

deborah m. | First Impressions |
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Customer service was very kind and courteous

Danny N. | Overall Experience |
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Nice and clean facility. Only had an issue when moving out I was apparently given the wrong keys to the lock on my storage costing me $85.00 and two hours of my time to have a locksmith remove the lock. I just felt that it shouldn’t have been on me to cover the cost if I was issued the wrong keys. Management was no help at all and told me that if I had a locksmith come out she would have to supervise him to ensure no damage to the storage (also verified that she was the manager of the facility). When the locksmith arrived she appeared to be busy but never acknowledge the fact that I was standing there with the locksmith man. I walked outside where I saw another associate and asked if she had a moment to monitor the locksmith man to ensure there was no damage and she informed me that usually they don’t monitor work of the locksmith and that we could proceed with the process of removing the lock. Manager who did know that the locksmith man was on site never appeared even through out her emphasis that we needed to be monitored. The entire situation to me was handled poorly and I’ll never return my business to this facility again.

RODNEY P. | First Impressions |
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El cliente no dejó un comentario.

Duaine D. | Overall Experience |
Clasificación:

service was fine

LEROY W. | Overall Experience |
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The only disappointing fact is that I was told that I would be charged $40.00 to place trash into your dumpster because it is so small. I had to travel to a city dump making two separate trips.

Alexander V. | First Impressions |
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Laura is my person. So helpful, positive, and funny. She was really effective and explained everything and anything I needed to know about renting a unit! Highly recommend her and this location.

BESSIE T. | First Impressions |
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courteous, Friendly, effective management and Services.

Blanca B. | Overall Experience |
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Staff and the manager were excellent! Very nice, and very helpful!!! Thank you! You

darrell d. | Overall Experience |
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Thanks

Valerie S. | Overall Experience |
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Laura was very kind.

Phyllis G. | Overall Experience |
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The current staff is very involved and knowledgable. In the recent past I had been downright ignored by staff. Very nice facility, clean and organized.

Chelsea M. | First Impressions |
Clasificación:

N/A

Philana O. | First Impressions |
Clasificación:

She handled my switching and then deciding not to switch units with grace. However, the free month seems to have disappeared from my payment account due to the switches...

LUCIANA M. | Overall Experience |
Clasificación:

NA

EVA N. | First Impressions |
Clasificación:

The customer service at this location was much better than at the location where I picked up the U-Haul. The a sales associates were professional and helpful.

Felicia W. | Overall Experience |
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Everything was fine for the exception of my unit. It was located in a shaded corridor, but when it rained it held water for several days and was a haven for mosquitoes and other insects.

Sherman D. | Overall Experience |
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All of the ladies were courteous and informative.

James F. | Overall Experience |
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the place is so friendly and accommodating.

adnan h. | Overall Experience |
Clasificación:

Ok

Anthony W. | Overall Experience |
Clasificación:

well maintained, secure, and easy to use. Had two large storage units used as holding until new home ready.

CANDICE A. | Overall Experience |
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Location is convenient & well maintained. It's tight to get into parking area & often unused large trucks are parked closest to the storage entrance making it more difficult to park and move in/out.

Shawanda S. | Overall Experience |
Clasificación:

This was an awesome experience please feel free to use this storage.

JENNIFER L. | Overall Experience |
Clasificación:

Thank you.

Telameckus A. | First Impressions |
Clasificación:

The Uhaul Representative was very polite and help and explained the whole rental process to me.

tara ann s. | First Impressions |
Clasificación:

Lillie is the best! She's very sincere and helpful.

regalado r. | Overall Experience |
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The staff was amazing and more than friendly

Alicia T. | First Impressions |
Clasificación:

We couldn’t get inside of the gate someone had left a large size uhaul in drive way infront the gate it was very tight to get through!

WILLIAM H. | Overall Experience |
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After approximately 15 years we only moved because a new facility opened near our home so strictly a convenience issue

RENESHA M. | Overall Experience |
Clasificación:

Staff always nice, friendly, and helpful.

tera b. | Overall Experience |
Clasificación:

Very friendly staff. We had a great storage experience. Loved the hallway signs. 😊

Donna G. | Overall Experience |
Clasificación:

Very good experience

janet r. | Overall Experience |
Clasificación:

Keep up the great customer service

michelle v. | First Impressions |
Clasificación:

Customer servuce skills were excellent the employees were very helpful at helping me find the right storage unit

Byron H. | Overall Experience |
Clasificación:

The management was extremely friendly and went above and beyond to help. Thank you

Stacy D. | Overall Experience |
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The staff was so patient w our questions, laid out all our options. And so present to see and speak w each time we saw them! We feel very lucky to have met Ms. Lillie!

Tony B. | Overall Experience |
Clasificación:

Great experience!!!

Gary H. | Overall Experience |
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Very smooth and efficient transaction

vinson k. | Overall Experience |
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All around great experience at this facility.

steuart l. | Overall Experience |
Clasificación:

Chanel and Chantel were extremely friendly and helpful. I will definately use them again if i have the need and recommend to others.

Rebecca C. | Reservation |
Clasificación:

Everyone was very nice to my husband and I, my mom had just passed and we were putting her things in storage until we can return. We were still in shock and everyone was so kind to us.

Mesha p. | Overall Experience |
Clasificación:

Only matter concerned with was card was denied after 7pm. We had til 10 pm we were not allowed to move out on due date and didn't realize access was $10 more after hrs and the 800# no one calls back

Reelous M. | Overall Experience |
Clasificación:

I really thought I was going to hate being and dealing with any uhaul, especially since they didn't hire me back after they fired me for no reason, But the women at Central location are GREAT. Thanks

Bobby N. | Overall Experience |
Clasificación:

it was a great experience I appreciate that the room was very very large and spacious

Kyle W. | Overall Experience |
Clasificación:

Lillie Adams was exceptional, she went out of her way to make this an easy check in and out of the storage unit. Her caring and friendly attitude is above any I have met in your company.

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