The guy who help me yesterday 4/15 1pm his a good person good handling customer service, the customer was an asshole to him but he still remain calm and cool very good employee he deserve a raiseMELANIEGONZALES P.
Customer Reviews for U-Haul Moving & Storage of Menands
Menands, NY 12204
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Kevin was so helpful and friendly! We had a great and easy move in process. We couldn't be happier!Abby H. | First Impressions
El cliente no dejó un comentario.mark j. | First Impressions
I had this storage unit for about 5 years. I've never had a bad experience here. Everyone was always polite and friendly. Any issues that arose were handled quickly and with a great attitude!Angelina A. | Overall Experience
The person who checked me in was great and very helpful. The location is convenient. The uhaul was NOT clean. There was ketchup on the dashboard behind the steering wheel, dog hair throughout the cab, the cup holders were full of gunk, and the windows had foot prints all over them. I had to clean the uhaul interior before I could use it. The electronic return was glitching when I went to return the truck after hours. I called uhaul for assistance but ended up on hold over 30mins. Being that I was a young girl alone, at night, in a warehouse area, I think there should be a quicker or safer way to return a vehicle after hours.ALYSSAL M.
Thank u for the great service.Elvis V. | Overall Experience
El cliente no dejó un comentario.Eboni N. | First Impressions
El cliente no dejó un comentario.EBONIASIASHANIQU N.
El cliente no dejó un comentario.William g. | Overall Experience
El cliente no dejó un comentario.Jimmy G.
El cliente no dejó un comentario.Monique G.
El cliente no dejó un comentario.TYRONE D.
El cliente no dejó un comentario.GILDA-LEE H.
I have not recently rented from youMICHAELLOUIS N.
Truck we were given had problems previously. Mechanic came out and it was resolved. Excellent customer service just equipment malfunction of back door.AMBERC L.
El cliente no dejó un comentario.kaleeah l. | Overall Experience
A shorter virtual check in process. Perhaps be able to check in with contacts ahead of time.Alex-Marie B.
El cliente no dejó un comentario.SHAMILA H. | First Impressions
Kev, Chris, and Steven always take good care of me not a problem so far rent trucks often not a problem down there any of the times they do goodfrank C.
El cliente no dejó un comentario.ERIC G.
El cliente no dejó un comentario.Harold R.
They were very attentive to my needs attendant Kevin was very very informal I appreciate them at the 1Menands storage U-HaulTONYA G. | Overall Experience
El cliente no dejó un comentario.FRANK J.
El cliente no dejó un comentario.SONYA T.
El cliente no dejó un comentario.SHANTE B.
El cliente no dejó un comentario.LANER M.
El cliente no dejó un comentario.Katherine D.
Helpful & courteous customer service; reasonable pricingjoanne J.
Everything I expected. Zero issues the past 3 years. Will store here again in a heartbeat!Felix O. | Overall Experience
El cliente no dejó un comentario.DOUGLASANDREW T.
El cliente no dejó un comentario.Thomas C.
Customer service was very rude and refused to extend my rental so unprofessional and really bad experienceIbrahim E.
Great staff at Menands, very professional and courteous. I would rent again from Menands anytime.FRANKJ S.
I had a great experience with the workers and facility itself. However, I also rented a truck and the cab was very dirty.Maria M. | First Impressions
El cliente no dejó un comentario.Gail M.
El cliente no dejó un comentario.Paul K. | Overall Experience
How can I reach out to the person who bid on my left property I would like to get some things back..thanksDAVID L. | Overall Experience
El cliente no dejó un comentario.BRETT F. | Overall Experience
My service rep Steven Shemelia was very helpful, the check out process was fast and easy. He was very courteous, friendly and went above the call of duty to allow me to pick up my ez pass that I forgot after closing hours. Thanks Steven.Godwin F.
El cliente no dejó un comentario.Scott E.
El cliente no dejó un comentario.JAMESJ B.
El cliente no dejó un comentario.john b. | Overall Experience
El cliente no dejó un comentario.Lawrence D.
El cliente no dejó un comentario.dorothy R. | Overall Experience
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.Peter P. | First Impressions
El cliente no dejó un comentario.Alec D.
Manager was great in resolving a problem I had!KELLYANN A.
The staff are great and very helpful.David B. | Overall Experience
Chris provided amazing service. 10/10 would highly recommend this location.Jared B.
There was a mistake on the contract that resulted in an extra charge. The charge was quickly refunded. Thanks U Haul.TOBIN D.
El cliente no dejó un comentario.Bruce M.
Good PlaceJocelyn m. | First Impressions
Only problem I had is the remote to the exit gate did not work well ! But person in office helpeddorothy R. | First Impressions
El cliente no dejó un comentario.john R.
El cliente no dejó un comentario.GAUS-ALI M.
Great and fast customer service.Nicholas S.
Slight issue closing the unit because the locking bar wasn’t fully opened when the door was so it got stuck when the door went down, unit was well lit even after dark and is a great location...the man at the counter was super helpful at finding a unit that fit the size of our needs :)brittany h. | First Impressions
Staff at the Menands U-haul were very professional and courteous. One staff member by the name of Chris was very helpful and extremely knowledgeable in regards to my needs. I highly recommend U-haul facilities in Menands.arthur d. | Overall Experience
El cliente no dejó un comentario.roberto o. | Overall Experience
El cliente no dejó un comentario.GIOACCHINO L.
El cliente no dejó un comentario.Christina W.
The app was just a bit confusing to use especially for the return. I was unsure what the rental contract was because this wasn't mentioned in the app but stickers for its return were all over the key drop. I didn't like the fact that the 10 foot truck didn't come with a lock, it should be plastered all over the adds that it does not. It didn't make sense to me that cheaper alternatives came with locks and this truck did not.Ryan G.
El cliente no dejó un comentario.Diane D.
Each time I was there the employees were courteous and professional. Won't go anywhere else in the future. Highly recommendedTara M. | Overall Experience
Everything was great.Robert L.
The location was dark, with no internal lights turned on when i went for pick-up and at drop-off. The agent working there tended to mumble and was difficult to understand without asking again. He tended to point and was not specific in his instructions. Essentially, I felt like I was annoying him by being there.RAYMONDS M.
Great customer service provided by KevinDANIELLE G.
El cliente no dejó un comentario.RICHARDSCOTT G.
The employee that helped me was helpful and friendly. There should be more signs to the location. Had a difficult time finding it. Rental was easy.CATHERINE G.
I did everything online so I could just pick up. I got there and the clerk went over everything I had done online, asking for all ID n info taking 25 min to finally get me out the door.Robbin C.
Great experience. Thank you!Scott S.
Every thing satisfies thank youshamila h. | Overall Experience
Great customer service, easy transaction.Anthony D.
Steve and the other gentleman working on the evening of 9/4 were terrific. Quick, efficient, friendly and helpful. Will recommend this based on the experience these two provided. Please give them praise.Tara M. | First Impressions
El cliente no dejó un comentario.KEVONTODD J.
El cliente no dejó un comentario.timothy r. | Overall Experience
No improvement requiredstephon B.
El cliente no dejó un comentario.TYLER S.
Customer service both check out and return was excellent. Best uhaul I have ever been to.Pierre M.
Fast check out, great customer service. Will definitely return to this location in the futureMIRIAM R.
Give me a free truckKEVONTODD J.
El cliente no dejó un comentario.Glen S.
Easy access, helpful staff, automatic payment and secure storage that worked great for me.Robert S. | Overall Experience
First truck I received was less fuel and back of truck was dirty. Associate didn't walk out to go over truck since I purchased insurance. I had to go back in redo contract get another truck. Back of truck signs in back stakes dirt and cab were even worse. He asked did I want him to sweep it Well yes I would not of come back in. Also he stated that it was sanitized. The cab was dirty peanuts on floor cup holder dirty he only wiped quick wiped to driver floor barely across cup holder I gave up. Not even an apology. Lazy. Truck stalled on a turn . Windshield filthy. Bad start of my move then worked on emptying storage up there to bring down to Poughkeepsie and then do a move. Missed the Poughkeepsie store by 20 minutes due to all this. Wasn't pleased. Left the truck there locked and in a safe spot. Was called and spoked to in an unpleasant and threatening manner by Poughkeepsie GM Vehicle was in a safe spot and not blocking anything.. This 24 year old needs to learn to speak to customers with respect. Filed a customer action file case .Alana T.
El cliente no dejó un comentario.BRIAN F.
Great teamjohn b. | First Impressions
Very friendly teamJohn B.
Nothing against Menands location, but I'm annoyed that 2 days before pickup I was told I'd have to travel to a different location for pickup VS where I originally ordered the truck.Robert Z.
El cliente no dejó un comentario.MATTHENAP B. | First Impressions
The person working here was also not wearing a mask. He was polite though.KATELYNNE M.
Fantastic support and service!John M.
The agent was very cordial and accommodating.Comfort O.
El cliente no dejó un comentario.bcharnice W.
El cliente no dejó un comentario.Jeannette C. | Overall Experience
Absolutely horrible experience. The side-view mirrors were broken and were DANGEROUS to drive! Also the estimated cost did NOT reflect what I was billed. Wish they would give me a refund but their customer service department is also poor.Lisa G.
El cliente no dejó un comentario.Adrienne K.
El cliente no dejó un comentario.shirley l. | Overall Experience
Excellent service! Moving is so stressful and both gentlemen we talked to today were so kind and made our day a little better!!!Jesse K.
Menands U-haul made renting a truck for the day quick and easy. Very pleasant to deal with! ¡Gracias!PAULINEM B.
El cliente no dejó un comentario.Brandon P.
My vechile was dirty and had garbage in it and the back of the vechile was dirty there was damage to the outside of the vechile. We are in the middle of a pandemic and I had to take this dirty uhaul to move my furniture and my newborn babies items and ontop of it clean it.. truly disappointingCandice R.
El cliente no dejó un comentario.roseanne g. | Overall Experience
El cliente no dejó un comentario.Natasha J.
El cliente no dejó un comentario.WILLIAMJ B.
El cliente no dejó un comentario.Erin P.
Easy to arrange rental online. Steve was a pleasant person to work with.Theresa M.
El cliente no dejó un comentario.CLAUDIAANNE L.
Good experience..., but I used the truck for a 250 mile round trip. I wish your location offered more than the 100 free miles...., I was told dollar-rent-a car offers unlimited free miles....JOHNWALL III L.
I tried to complete my rental through the app. It stopped at a capture. If the location hadn't been open I would have had issues.Kevin S.
El cliente no dejó un comentario.Mario C.
El cliente no dejó un comentario.Elvis V. | First Impressions
Usually I get above average service at this location. Received wonderful service in the morning with picking up the truck. The gentleman who helped me was great. The afternoon drop off was not pleasant. The afternoon guy took the key, put it in his pocket and went back to working on his car. Never looked at the truck or mileage or gas gauge. When my receipt came in via email, I was overcharged for gas. I returned the truck full and he claimed it was at 3/4 full. Called corporate and they fixed it right away.COLLEEN M.
I made a conscious decision not to use another location, and was very glad I choose this one.Henry K. | Overall Experience
Please put yourself in their shoes. Moving day is hectic uHaul should not make it more difficult. Vehicle was not maintained kept on stopping when idled, not at all clean. Had to sweep the back before started using it. Furniture pad which we rented were so disgusting and dusty that we ended up not using themAISHA P.
El cliente no dejó un comentario.JAMESG F.
El cliente no dejó un comentario.yaSHEREE D. | Overall Experience
El cliente no dejó un comentario.Kevin S. | First Impressions
Windshield cracked Tire pressure on and returned early because of continuous beeping sound.jerusalem R.
El cliente no dejó un comentario.Annetta W.
Very pleased, the associate that helped me Christian, was very helpful. GraciasRichard B.
Very pleasant and efficient rental experience. I would highly recommend this location Only draw back is finding you. A sign on Broadway directing customers to the location would be helpful. I realize this is the town's doing preventing this and your new location will make this a non issue so I'm not really complaining and will certainly do business with you in the futureRichard A.
Customer service was exceptional!David C.
Everytime I went to my unit the people in the office were great. A big shout out to all that work there , great job.owen s. | Overall Experience
El cliente no dejó un comentario.Lucas S.
El cliente no dejó un comentario.WAICHONG S.
The staff went above and beyond as I left my EZ-Pass in the truck. They found it immediately and held it for me.Linda B.
not sure why the rental was 40 $ more then expectedKATEE B.
El cliente no dejó un comentario.Tyronne C.
El cliente no dejó un comentario.LYNNSOPHIA B.
El cliente no dejó un comentario.Myrna C. | Overall Experience
The size of the unit worked well for my materials. I used the unit for a year. During move-out day, there was a dead mouse under my Christmas tree bag. Totally gross. Staff were always nice and helpful.Kelly H. | Overall Experience
El cliente no dejó un comentario.AIMEEL P.
Quick and East drop off.GARRETTMATTHEW S.
El cliente no dejó un comentario.Paul F.
El cliente no dejó un comentario.Igor B.
Nothing, service was propmt and polite-good job!CLAUDIA D.
El cliente no dejó un comentario.JUDITHM C.
Thanks SteveGEORGEMORRELL JR Y.
Rental is secure and clean.Henry K. | First Impressions
El cliente no dejó un comentario.Peter P. | Overall Experience
El cliente no dejó un comentario.Kevin H. | Overall Experience
My trip to start a storage was slightly off. I had to call the number for the person to come back to the office and he declined twice. So I decided to take a ride around the back to see if they were coming after waiting so I get to where my current storage unit is and there he is entertaining a female customer and had the nerve to tell me once I pulled up that there should be someone in the office. I get rushed back up to the office to find that the door was open and there indeed was another person in the office. He was on his personal laptop and looked displeased when I walked in. They poorly handled the transaction in general I needed the storage unit so I wasn't so bothered I knew a survey would come along and I would voice my opinion there. Steve is usually the one I deal with.Kenesha H. | First Impressions
The service was good but i moved out of storage and they never closed my acct out and started sending me nasty emails saying i owed money because i didint pay storage charged me late fees and my property was already moved out other than that it was okPam M. | Overall Experience
Great, clean and secure facility. Met our needs.ALBANY M. | Overall Experience
The owner was really helpful.Julie B. | First Impressions
This is the second time I have used this storage facility. I came back after trying another one that was much closer to me, because this one is just perfect in every way.Sherry R. | Overall Experience
Thanks UhaulMelinda g. | Overall Experience
A courteous, helpful customer service staff! I was very pleased with my entire rental and subsequent storage space. I appreciate the staff at this location - they were great. I'd rent from them again.Alex H. | Overall Experience
Thank you.. easy and convenient!kelly c. | Overall Experience
Great. I had never rented a storage unit before and they were super friendly and explained everything, set me up on automatic payments and pleasant when I was finished with the unit. A+.philippe g. | Overall Experience
We we're able to obtain our unit late and last minute. U haul was the the only storage facility able to accommodate our needs add we were very satisfied.bebhinn f. | Overall Experience
Can all of the attendance were very courteous rooms and the lot was very clean all around excellent serviceKen O. | Overall Experience
Never answered the phone. All calls to the local number all went to a national call center with a recording and long hold times. Wasted hours waiting to resolve questions. Answer the phone!!!Tim M. | Overall Experience
Everyone is so friendly and the gentlemen remember me from beforeBarbara C. | First Impressions
The staff at this facility were excellent and super helpful. I stored our camper van at this location and felt that the process was easy and that our van was secure. The rates were great as well!danette b. | Overall Experience
The staff was helpful and knowledgeable.james t. | Overall Experience
NaWayne R. | First Impressions
Exceeded my expectations ! The young man (Kevin) who works there was very supportive and helpful and his service was outstanding! ¡Gracias!Sarah M. | First Impressions
The staff very friendly helpful and quick service any time I need moving or storage service I will definitely always use U-Haul on Simmons’s laneTonya H. | Overall Experience
Great service I would recommend this location to everyone.ROBERT H. | Overall Experience
quick service and positive attitude make you feel at ease with the quality of serviceTonya H. | First Impressions
Nice service. Good people. Big clean storage units.Tadam R. | First Impressions
The storage unit was as expected.Kelly H. | First Impressions
I'm very happy with the service from the staff and the condition of the facility. Certainly a far cry from other local U-Haul locations in the Capital District.Matthew K. | First Impressions
The manager of this facility is one of the nicest people I've dealt with. I came back to this facility because, even though there's one closer to me, I like the customer service here better.Sherry R. | First Impressions
Items inside my unit got incredibly dirty. More so than other facilities I've used. Also mouse droppings in the unit.SHARON H. | Overall Experience
ExcelenteJohn R. | Overall Experience
Superior service!Jay R. | First Impressions
very helpfulDENNIS J. | Overall Experience
The office manager and his staff at this location are consumate professionals and I appreciate their genuine customer service. ¡Gracias!Abiodun K. | Overall Experience
Very nice and cleanSara C. | Overall Experience
Staff is excellent: courteous and helpful, and very knowledgeable. I was consistently surprised by how pleasant my interactions were with the staff at this facility.Alice K. | Overall Experience
Your managers is one of the most cooperative accommodating people have worked with. I look forward to being back this spring. EP KelseyPeter K. | Reservación
MY ONLY ISSUE WOULD BE ID LIKE TO HAVE HAD LONGER HOURS FOR ALL THE WORKING FOLKS 9-5ERS AND A PLACE TO DUMP YOUR UNWANTED ITEMS AND OR TRASH... OTHER THAN THAT THE UHAL IS FANTASTIC!Taqiyyah K. | Overall Experience
Excellent serviceDamien S. | First Impressions
I honestly can not suggest a way to improve the process. Renting and returning a truck was a breeze and significantly better than surrounding branches. Left the site with a great feeling about it.Christian J. | Overall Experience
Furniture was moldy due to wooden floors in a non climate controlled unit rather that concrete flooring. Expensive. Made me pay a whole month to be there for only 6 days.Meghan I. | Overall Experience
Steve (the manager) was super nice, and went above and beyond to help me with all of my storage related needs. The location is convenient, but private, and all of the staff were nice.Sherry R. | Overall Experience
The facility and staff always make me feel like I am a neighbor. I always return to when I need moving and storage. Kudos to Steve, his management and staff. My uhaul of choice in the Capital Region.Druis B. | Overall Experience
Great staffSheri C. | Overall Experience
Management was very helpfulPaul L. | Overall Experience
Dont like to be forced to write a comment. My objective reviews should sufficeBRIAN H. | Overall Experience
I was very pleased with the ease of being able to retrieve my belongings right next to a vehicle. The storage unit was cry and clean, and the locks provided for the extra fee were top quality.Lynette H. | Overall Experience
No problemsHoward j. | Overall Experience
No u-Box facility, lack of proper equipment.venkata c. | Overall Experience
Employee was very helpful and responsive to my needs. The facility is secure and convenient.Alice K. | Reservación
it was what I expectedJonathan B. | Overall Experience
My unit had a modest amount of water in it when I returned to it. I have not found any property damage yet, but many boxes were growing small amounts of mold outside.Katherine T. | Overall Experience
I thoroughly enjoyed storing my car there while I was abroad for a year. I wouldn't have felt comfortable leaving it anywhere but U-Haul!!! I will definitely leave it again next time!JAMIE M. | Overall Experience
The online process is really simple, so check out on location is quick. I like the fact that one can only access the storage area with an electronic card, so I feel safe when I visit this location.Cindy W. | Reservación
Outstanding service and quality! The employees were great; friendly and helpful!John R. | Overall Experience
Hours were very convenient, people were friendly and helpful. My only drawback was that my unit had some damage to the door so it was difficult to open & close.Kathy D. | Overall Experience
Found a dead mouse and mouse droppings through out my storage.dayarree p. | Overall Experience
Employees were friendly and helpful. Good experience with services and the facility. Too bad moving is a such pain. greg d. | Reservación
There were no problem with my storage unit, Staff was helpful and friendly.LOURDES S. | Overall Experience
I'm honestly not sureJohn R. | Reservación
I will recommend U-Haul Storage FacilityLENORE G. | Overall Experience
Very good Customer servicebeverly w. | Reservación
No complaints. The employee that set us up was very helpfulJoe G. | Reservación
My things were ruined in storage. So far I have yet to be contacted about my claim and waited on hold for 40 minutes yesterday before giving up.MICHELLE P. | Overall Experience
very convenient. staff provide great servicening x. | Overall Experience
Very friendly staff.Tiffanie D. | Overall Experience
Very nice people especially In the office. Steve is touchnouch.. ownerALFREDO M. | Overall Experience
Everything went well for me I had no problems I had the shed for four or five years if I need to I would do it again thank you so muchEDNA M. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
We have the largest selection in the industry!