Customer Reviews for U-Haul Moving & Storage of Menands

1,222 reviews

40 Simmons Ln   Menands, NY 12204
(@ Broadway)

(518) 463-1099

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(518) 463-1099

40 Simmons Ln
Menands, NY 12204
(@ Broadway)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Sherry R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

George R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

derek h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Georgina A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RANDALL R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Domonique B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason B  |  Overall Experience 
Rating:
1.0

Paid for insurance and had my furniture ruined due to an infestation of rodents and mold from an apparent leak and couldn’t get my claim in.

Damien S  |  Overall Experience 
Rating:
3.0

Thank you

xiomara r  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dennis P  |  Overall Experience 
Rating:
3.0

Bathroom was dirty. Received a email that I moved out of both units we I only moved out of the 10x10 not the 5x5.

RHODINACARMEN S  |  First Impressions 
Rating:
5.0

Wasn't well lit, other than that I have no complaints

Shane T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher B  |  Overall Experience 
Rating:
5.0

Very good service I still have A unit at the location.

Donell W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni E  |  First Impressions 
Rating:
5.0

very helpful staff. best location in the area.

Alan F  |  First Impressions 
Rating:
5.0

When there was a hiccup with my final charges, I pointed it out, they investigated and then quickly fixed it. Very professional!

Robert K  |  Overall Experience 
Rating:
3.0

The site was no longer staffed. They raised the rent on me right after I moved in. Employees at the nearest location were generally too preoccupied to help me. Confusions with my debit card led to several late fees.

Sherry R  |  Overall Experience 
Rating:
3.0

I didn’t give an answer for #5 because the storage unit is in an outside facility. So I guess it could say it was clean in that there wasn't a lot of trash & grass area appeared well maintained, but when I think of the mice droppings in my unit around my personal items it's hard to say yes to this question.

Kori B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanne B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanne B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALEXANDER C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

COLLEEN E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle S  |  Online Move In 
Rating:
5.0

Everything was good

DONNA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sholabomi O  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAMERAMARIE M  |  Overall Experience 
Rating:
5.0

Thank you. Everyone I worked with were very kind and respectful. And very helpful. Customer service was excellent. Purchased boxes and wrapping which were perfect for my move. Thank you again. Just one thing. The restroom at the storage site needs attention. Take care

Sue W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Odetta B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MaKenna W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ESTELLE P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kwanyin C  |  Overall Experience 
Rating:
5.0

The general manager was so kind and helpful with me finding the perfect storage unit and the right truck for my move! This is my first time moving so I appreciate the wonderful help and advice. All staff was alert and welcoming when I walked in the door despite it being busy.

ashly g  |  First Impressions 
Rating:
5.0

People at the office were great, but the app and move out process was not smooth - App was constantly down and did not work when I needed to vacate the unit. Ended up being charged late fees but this was resolved by the office staff quickly. It's funny to me that this survey doesn't mention the app which is the only thing that caused trouble

Andrew D  |  Overall Experience 
Rating:
5.0

I needed the service and uhaul was there for me. Thank You

Robert G  |  First Impressions 
Rating:
5.0

The office staff were very friendly and efficient. It was a pleasure to do business with them.

Tyler K  |  Overall Experience 
Rating:
4.0

Great as Always

kenneth g  |  Overall Experience 
Rating:
5.0

Very good manger and staff

ABDOULIE J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marcolena M  |  Online Move In 
Rating:
5.0

Great employees.

Latonya J  |  Overall Experience 
Rating:
5.0

I think it not in the most secure place to go by yourself. And it’s accessible by anyone. When leaving I saw 2 unit broken into

Tasheka E  |  Overall Experience 
Rating:
5.0

As a business owner I have recommended and used units quite a few times in the last passed years always find it very convenient for long term and short term and for the future will keep using it thank you

Alphonso G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique G  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

amber p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sulayman K  |  First Impressions 
Rating:
2.0

You took my reservation for a room indoors to tell me when I arrived to tell me you do not have a indoor room for me.

Gregory B  |  First Impressions 
Rating:
5.0

Great 👍

SHARON R  |  First Impressions 
Rating:
5.0

All the staff was helpful and very polite.

shalista h  |  Overall Experience 
Rating:
4.0

There was one glitch at the end— when I arrived (with a moving crew) to empty the locker, my locker was double locked with a note that I was denied access for lack of payment. This was not true: I had a receipt for the month’s automatic payment on my phone. Next, the office at the Simmons Lane lockers is now closed, so I had to leave and go to the Broadway office to resolve the problem, leaving my movers waiting. However, the mistake was discovered and easily resolved, so it was not a major inconvenience.

Pamela C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esther D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole M  |  First Impressions 
Rating:
3.0

At a later time and it’s Tameecka White-Jones kind of a manager issue not for comment

Tameecka W  |  First Impressions 
Rating:
5.0

Staff went out the way to help in bind

shalista h  |  First Impressions 
Rating:
1.0

Contract was cancelled

SACHIN K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gagan D  |  Overall Experience 
Rating:
1.0

After making contract and taking money they cancelled the contract. When I called U haul 1-800 number they said everything is setup and you can go there.

SACHIN K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlos a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ella M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee l  |  Overall Experience 
Rating:
5.0

Manager and employees are very customer oriented. Very thorough and pleasure to work with. Facility was clean and bright. Outside storage area is secure and has easy access via card reader.

Sue W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erkan K  |  Overall Experience 
Rating:
5.0

"Gold stars" to various courteous staff- in person; an on the phone; and at facility.

judith n  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

michelle d  |  Overall Experience 
Rating:
5.0

I miss that no one is there now. I felt safer knowing someone was physically at Simmons lane facility.

Brigitte G  |  First Impressions 
Rating:
5.0

It's easy to find storage units. But it is not easy finding consistently helpful and friendly staff, which this location has. They do a wonderful job, which is why I've used this location on and off for the last 4 years.

mike v  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rochell P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erkan K  |  Online Move In 
Rating:
1.0

They charge me for a unit that I don't have. the biggest scam ever! never again I don't care if I have to stay in a mission with all of my things.

Oneil S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEWIS J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Thomas P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carlton r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah V  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pedro P  |  Overall Experience 
Rating:
3.0

I just want to thank Steve for help me out for over 4 years over here he was a real gentleman I will be doing business again talk to you later

Jake S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan W  |  Online Move In 
Rating:
5.0

This is the place to store your valued item. Steve, the staff person, was exceptionally helpful, pleasant & timely. Great job!

peter M  |  Overall Experience 
Rating:
5.0

Very courteous, responsive staff for check in

oilver c  |  First Impressions 
Rating:
5.0

Thank You , Didn't need the storage unit for over a month Moved out on the 1st and returned the key to the store attendant..so there should not be a payment for next month from the date I moved in only stayed in storage for a few days ..for the free month after moving from NYC to Menands uhaul Storage unit ..please no monthly charge storage is removed ..Thank you questions call 718-607-6390

Vikki E  |  Overall Experience 
Rating:
5.0

The fellow in the office was extremely friendly and professional. Explained everything and got me squared away quickly. Great guy to work with.

Tyler K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Reese E  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

allen k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alison H  |  Overall Experience 
Rating:
5.0

Inside staff could be a little more attentive to customers..

Vikki E  |  First Impressions 
Rating:
5.0

Great prices and amazing service Love it!

TAMERAMARIE M  |  First Impressions 
Rating:
5.0

Great service the day I attended. He helped us out a lot and will recommend that location.

Edward E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maisha D  |  First Impressions 
Rating:
4.0

Would have given 5 stars but someone moved into my spot while I was out and the staff couldn't get them to move. I had the spot from when the place opened and it was very convenient. Afterwards I kept being moved around...not so convenient

marty g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jaymie d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

XIAOSONG W  |  Overall Experience 
Rating:
2.0

It leaked and they had changed the lo KS on all the u it's and had the keys for the tenant butnever told them it was changed. I closed this account over 3 years ago and still being billed after speaking with multiple representatives who each claimed to handle it. Very disappointing 😞

Ikisa B  |  Overall Experience 
Rating:
5.0

This is a great place for outdoor storage. Staff is very helpful and knowledgeable. I'll be back with my RV.

Maureen S  |  Overall Experience 
Rating:
5.0

Very Professional & easy to do business with!!!

Victor N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah P 
Rating:
3.0

Did not have the promised accessories

thomas O 
Rating:
5.0

Very polite guys that work here

CHELSEA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L  |  First Impressions 
Rating:
5.0

I've been using this particular facility on and off ( seasonal) for 3 years. These guys are the BEST!!! PERIOD. The BEST!!!!!!

DOUGLASS M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MISHKA L 
Rating:
5.0

Customer did not leave a comment.

Adonijah N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna S  |  First Impressions 
Rating:
5.0

Very excellent good

KURTJAMEEL J 
Rating:
5.0

I can only say continue as you are. Everything was so convenient and quick.

MARYANNE M 
Rating:
5.0

Steve was awesome and very helpful!

meghan c  |  Overall Experience 
Rating:
5.0

Kevin the UHaul rep was outstanding!

THOMASJOHN C 
Rating:
5.0

The best of all u-haul locations I have ever done business with.

JOHNR F 
Rating:
5.0

HELPFUL AND COURTEOUS

BRADLEYEDWARD B 
Rating:
3.0

Manager that checks in the vehicle always charges for fuel even with the vehicle being returned with the proper amount of fuel. This is the 2nd time he's done that. Hopefully the other Menands location opens soon so I don't have to rent from this location again.

MOETELAINE S 
Rating:
5.0

Customer did not leave a comment.

Mildred F 
Rating:
4.0

This location was easy to find and the attendant was knowledgeable and helpful I will definitely use Uhaul again if I need a truck/van

KATHERINEELEANOR S 
Rating:
5.0

Customer did not leave a comment.

Brian F 
Rating:
5.0

Customer did not leave a comment.

Dereke D 
Rating:
5.0

Customer did not leave a comment.

Margaret B  |  Overall Experience 
Rating:
5.0

I stored my stuff for 11 years, and never had a problem. I appreciated how helpful the staff was. Great job. Tom Bulger

THOMAS B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHELSEA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID A 
Rating:
5.0

Customer did not leave a comment.

LYNNETTA S 
Rating:
4.0

Customer did not leave a comment.

JENNIFERA Z 
Rating:
4.0

Customer did not leave a comment.

Olivette S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALISONLUCIA M 
Rating:
4.0

Customer did not leave a comment.

VANESSA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard H  |  First Impressions 
Rating:
5.0

Kevin at the Menands location was efficient and expeditious…He was reassuring and practical and he helped me navigate the best option for my move, truck rental and storage. Great outfit. Thanks.

david l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David B  |  Overall Experience 
Rating:
5.0

It's vary help full thanks

SAMUELM B 
Rating:
5.0

Customer did not leave a comment.

Renee F 
Rating:
5.0

Customer did not leave a comment.

Michele H 
Rating:
5.0

Employee who was working at the time of pick up and made pick up super easy. Employee who was working at the time of drop off made it super easy to drop off as well.

Kahdesha J 
Rating:
5.0

More advertisement most people don't even know the location is there

TIMOTHY M 
Rating:
5.0

The customer service felt authentically friendly. I was having a tough day and did not expect UHaul front desk to brighten my day enough that I could power through the rest.

ISRAEL L 
Rating:
5.0

Great experience, excellent service and staff!!!

Rhonda s 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE J 
Rating:
5.0

Customer did not leave a comment.

YARINET D  |  Overall Experience 
Rating:
5.0

So helpful!!! I definitely recommend

Renee F  |  First Impressions 
Rating:
4.0

The only issue I had was that the odometer reading it was about 20 miles above the value written in the contract which means I payed for about 20 miles I didn't run

Hesham H 
Rating:
5.0

Customer did not leave a comment.

Renee F 
Rating:
5.0

Customer did not leave a comment.

Frederick H 
Rating:
5.0

Customer did not leave a comment.

jennifer z 
Rating:
5.0

Easy drop off location and personnel were friendly and helpful.

Catherine B 
Rating:
5.0

Customer did not leave a comment.

GLADYSM V 
Rating:
5.0

Customer did not leave a comment.

HANNAHJENDRIAN S 
Rating:
5.0

Customer did not leave a comment.

CURTIS H 
Rating:
5.0

Everyone was very kind in assisting with my multi day rental. Then I rented a storage unit at 139 Broadway in Albany, NY.

KIMBERLY P 
Rating:
5.0

No complaints! The truck was clean and capable, and Steve (the owner) was friendly and got me out the door quickly. I'd certainly come back if I ever needed a truck again.

Blaise P 
Rating:
5.0

Customer did not leave a comment.

Victoria D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janus g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MUSTAPHASELLY N 
Rating:
5.0

The staff was extremely kind and helpful

therese c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PETER B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lyman g  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LISA G 
Rating:
4.0

It is not quite clear where trucks should be parked.

Russell T 
Rating:
2.0

Reserved a 15' truck. Got there to pick it up. Had to wait 20 minutes for the person to show up to work. Sign on door said they opened at 7am (that was the time I showed up to pick the truck up per my reservation) but no one was there until 720. Once we were able to go in we were told the truck was not reserved to us. I had a confirmation number and a screen shot of the reservation on my phone and showed him. He apologized but said we were unable to use the 15' truck as they only had one and it was reserved to another person at 9/930. We told them we only needed it to move a couple things and would have it back by 9. We were still told we could not use the truck WE RESERVED. My fiancé and I both started to get frustrated and asked what we could do since we were already at this location. We were told we could use the van ( That is MUCH smaller) and it would be 20 dollars for the day and we wouldn't be paying for mileage but we would just need to return it will a full tank of gas (which is normal) we agreed and started filling out paperwork. We were then asked for how many miles we would be going. We didn't really have time to be fooling around as it was already 40 minutes past our pick up time. We signed paperwork and were told for the inconvenience we would have some money taken off once we get back for not being able to use the truck. Once we dropped it off a different guy check us back in and told us there was no notes in the system about money off for the wrong moving vehicle and then was told we needed to pay 85$ for the van. We explained what happened earlier in the day and that we were told there is no charge for mileage but since the first employee was incompetent and didn't put notes into the system there was nothing he could do. I normally use U-Haul to move stuff as they are more reasonable then some other company's. But this experience has made me think twice about using U-Haul the next time I need to move a couple things.

ASHLEYLYNN G 
Rating:
5.0

Customer did not leave a comment.

valeri w 
Rating:
5.0

Customer did not leave a comment.

Jenny K 
Rating:
5.0

Great customer service, and they went above and beyond to meet my needs.

TYRONEJ M 
Rating:
5.0

Customer did not leave a comment.

Robert R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUPERTERROL W 
Rating:
5.0

Customer did not leave a comment.

ADILAH A 
Rating:
5.0

Customer did not leave a comment.

NOELLE T 
Rating:
5.0

Customer did not leave a comment.

DEBBIEA H 
Rating:
5.0

The only issue we had was with returning the truck. When you return the truck it asks for your location services and there’s not a strong connection in that location. We followed the instructions to allow Uhaul to pick up our location, but it didn’t work. We tried from two phones. The Call center gentlemen was very helpful and gave us the instructions. I didn’t need the truck for the second day so I wanted to make sure I returned it properly and w/in time . My suggestion to the IT dept. when returning rather than having it pick up a WiFi location just have the ability to select the location where you’re returning the truck, like you do when you place the order. Other than that everything was smooth and the gentleman in the office was kind and helpful. I would recommend to a friend and will be a repeat customer when I need to move my belongings out of storage. Thank you.

TINAM C 
Rating:
1.0

I requested a review of fees due to 139 Broadway Uhaul inconvenience

MAYAHJOSEPHINE B 
Rating:
5.0

Customer did not leave a comment.

PARKEJEFFREY B 
Rating:
3.0

Customer did not leave a comment.

Howlett W  |  First Impressions 
Rating:
5.0

the young woman at the bway in Albany office was INCREDIBLE! I am so sorry that I didn't get her name. SHe was incredibly helpful and efficient.

therese c  |  First Impressions 
Rating:
5.0

Kevin Ramlochan was great. Friendly, professional, and made me feel very at ease with my rental!

SUSANC H 
Rating:
3.0

1. The customer service was terrible. 2. You should warn people up front the additional items they may need to provide if the person can’t “verify” them up front. Most people don’t carry a passport or have 2 people ready next to the phone

Shikole S 
Rating:
5.0

Customer did not leave a comment.

adilah a  |  First Impressions 
Rating:
5.0

The staff is top notch and everyone I encountered, especially the gentleman who helped when there was confusion over my rented space location, were very courteous and helpful. I would've stayed over the winter but we recently purchased property where I will store my boat during the cold months. I will be back in the spring if there is room.

Charles R  |  Overall Experience 
Rating:
3.0

the app did not work when trying to return the keys. My cellular data was fine, and I even had wi-fi from the u-hail location, but I couldnt upload a photo that was requested. Please improve the app. I will choose Penske next time.

GREGORY F 
Rating:
3.0

Customer did not leave a comment.

Denise G 
Rating:
5.0

Keep the current staff, Stevie and Julius were polite and knowledgeable. I enjoyed working with them.

WAKULLA C 
Rating:
5.0

Customer did not leave a comment.

DANICAJ N 
Rating:
4.0

The staff was friendly and efficient

Paul S 
Rating:
4.0

Customer did not leave a comment.

STEVENE C 
Rating:
4.0

Customer did not leave a comment.

MOETELAINE S 
Rating:
4.0

Customer did not leave a comment.

yakema j 
Rating:
5.0

Customer did not leave a comment.

Howard g 
Rating:
5.0

Customer did not leave a comment.

Nicole C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JONATHANF R 
Rating:
5.0

Repeat customer. Nuf said. ;)

Felix O  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BARBARAL O 
Rating:
5.0

Customer did not leave a comment.

David B  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Andrew G  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TYLAN N 
Rating:
2.0

Clerk gave me a hard time for wanting to read the the contract. Wanted to close early. Was rude and disrespectful.

ROBERTROYCE B 
Rating:
4.0

driveway has some significant potholes

PETERBOOTH C 
Rating:
5.0

Customer did not leave a comment.

DOUGLASS M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zakary H  |  Online Move In 
Rating:
4.0

The person at the counter was more than helpful. After a terrible experience with a uhaul truck he went above and beyond to help us.

Kelly P  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nathaniel M 
Rating:
5.0

Great experience, clean van, friendly and courteous counter help

PETERJ I 
Rating:
5.0

Customer did not leave a comment.

RADHIKA P 
Rating:
4.0

Customer did not leave a comment.

joe d 
Rating:
5.0

Customer did not leave a comment.

juwan s 
Rating:
5.0

Customer did not leave a comment.

IVAYLOL K 
Rating:
5.0

Customer did not leave a comment.

Maureen S  |  Overall Experience 
Rating:
3.0

No comment

christine c  |  Overall Experience 
Rating:
3.0

The check engine light was on , the radiator level light was on . There was short in the lights they would blink when you hit a bump.

DANIELF C 
Rating:
5.0

Customer did not leave a comment.

ANDREWD H 
Rating:
5.0

Customer did not leave a comment.

MARYLODEMA S 
Rating:
5.0

I would like to give a kudos to Kevin for such amazing, kind customer service. Great communicating, and speedy service.

Crystal R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SRIKANTH B 
Rating:
5.0

Customer did not leave a comment.

rhodina s  |  First Impressions 
Rating:
2.0

The employee was an hour late from opening. No one explained that I could use the app to get the key to the truck and the truck was not very clean in the back.

Deanna W 
Rating:
5.0

Customer did not leave a comment.

KARENP P 
Rating:
5.0

Customer did not leave a comment.

PARKER K 
Rating:
1.0

I was originally supposed to return my uhaul to another location in Albany. I called customer service to have this changed to the Menands location, a bit closer to my home. The person said it was taken care of. It turns out that it was not and the Menands location was not expecting me. In addition, the employees at the Menands location did not come out to greet me even though I pulled up to the sign that states "wait in your equipment and someone will come out to help you return your uhaul." So, I sat there for 10 minutes. When I finally went inside, I saw that both employees were sitting at their desk with no other customers in the store. They weren't even on their computers doing work. This was incredibly infuriating.

Ian R 
Rating:
4.0

Customer did not leave a comment.

ryan b  |  Overall Experience