Comentarios del cliente para U-Haul Moving & Storage of Menands

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Menands

Grado total:

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Ken O. en

Grado:

Can all of the attendance were very courteous rooms and the lot was very clean all around excellent service

Tim M. en

Grado:

Never answered the phone. All calls to the local number all went to a national call center with a recording and long hold times. Wasted hours waiting to resolve questions. Answer the phone!!!

Barbara C. en

Grado:

Everyone is so friendly and the gentlemen remember me from before

Jay R. en

Grado:

Superior and personal service!!!

danette b. en

Grado:

The staff at this facility were excellent and super helpful. I stored our camper van at this location and felt that the process was easy and that our van was secure. The rates were great as well!

Thomas G. en

Grado:

El cliente no dejó un comentario.

Shirley G. en

Grado:

Make sure your trucks are working before sending the out o was only able to use it for two hrs and it died and I was charge 60 dollars

Krishnan S. en

Grado:

El cliente no dejó un comentario.

DEANA C. en

Grado:

Steve, the owner, is the absolute best person in the world. If I had a business, I would hope to run it exactly like him. Organized, efficient, clean, and compassionate. I had a bit of a bizarre personal situation that unfolded and Steve was absolutely a godsend in helping me navigate and basically just complete my move/tasks. And Chris, also. I had to call several times with questions and he was so kind and helpful, yet clear and efficient, without wasting time. Absolutely one of the best customer service experiences ever, and I’ve lived all over, including several foreign countries. They deserve MVPs from uhaul... Thanks guys!!!

MICHAEL Q. en

Grado:

The gentleman that helped me went beyond the call of duty! Very helpful.

Karen R. en

Grado:

I had an excellent rental! Customer service was great van was ready on time and very clean. The gauge on the paperwork to show how much gas I needed to add to get back to 3/4 of a tank was wonderful! I will definitely recommend the Menands Uhaul to friends and use them if I need to rent again!

Philip R. en

Grado:

Keep both Chris and Kevin employed at this location! They are awesome!!!

Cody E. en

Grado:

When someone picks up a truck, you should have the employees there show people around the truck (they just sat there) and also look for existing dents, scratches, etc and document them beforehand so that people don't get charged for damages they didn't make. Also the truck kept slipping into neautral and I had to pull over 3 times, it was scary. I shouldn't have to put up with faulty equipment. In addition, I was under the impression I could drop uhaul off anywhere but not this one? Thank you uhaul.

james t. en

Grado:

The staff was helpful and knowledgeable.

Wayne R. en

Grado:

Na

Sarah M. en

Grado:

Exceeded my expectations ! The young man (Kevin) who works there was very supportive and helpful and his service was outstanding! Thank you!

john F. en

Grado:

The young man that took care me was very professional and went way above and beyond!

Kathleen L. en

Grado:

El cliente no dejó un comentario.

Frank R. en

Grado:

Could not get any response to the U-Haul 800 number when trying to get information on where to drop off trailer. So took the trailer to the closest U-Haul store. That store did not tale trailers. However, the attendant went above and beyond by taking the trailer and stating he would get it to a store that took trailers. Very impressive customer service.

Ryan W. en

Grado:

This site was a pleasant contrast to the site where I picked up my truck. The person that took the truck was very friendly and helpful.

Maria P. en

Grado:

The automated system for pick up and drop off using smart phone did not work. The staff at this location was more than helpful to assist me with the rental on pick up however. The operator at 1800uhaul was also very helpful once I got to speak to a real person after being on interminable hold just trying to certify I turned in the vehicle on time. It appears the technology isn't working, but the people are wonderful.

Nickeshia R. en

Grado:

El cliente no dejó un comentario.

dwayne L. en

Grado:

Stay the same

Tonya H. en

Grado:

The staff very friendly helpful and quick service any time I need moving or storage service I will definitely always use U-Haul on Simmons’s lane

Tonya H. en

Grado:

I love the quick service at Simmons lane

Frederick E. en

Grado:

Relatively small, quiet, efficient operation. Two staff members were helpful and courteous. No complaints from me !

ROBERT H. en

Grado:

Great service I would recommend this location to everyone.

Tonya H. en

Grado:

quick service and positive attitude make you feel at ease with the quality of service

Carol B. en

Grado:

El cliente no dejó un comentario.

Mark M. en

Grado:

El cliente no dejó un comentario.

Diane W. en

Grado:

El cliente no dejó un comentario.

Marwan D. en

Grado:

Great customer satisfaction

Gary P. en

Grado:

El cliente no dejó un comentario.

Anthony S. en

Grado:

El cliente no dejó un comentario.

Taylor T. en

Grado:

El cliente no dejó un comentario.

Tadam R. en

Grado:

Nice service. Good people. Big clean storage units.

Elizabeth T. en

Grado:

Truck needs improvement on steering and alignment. Difficult to drive on highway. Kevin was very helpful in getting us the stuff we needed for this move.

Erik R. en

Grado:

The only complaint I have is that I never received the copy of my bill at the end that was supposed to be e-mailed to me.

Robyn M. en

Grado:

El cliente no dejó un comentario.

Kelly H. en

Grado:

The storage unit was as expected.

Matthew K. en

Grado:

I'm very happy with the service from the staff and the condition of the facility. Certainly a far cry from other local U-Haul locations in the Capital District.

Robert A. en

Grado:

El cliente no dejó un comentario.

Sherry R. en

Grado:

The manager of this facility is one of the nicest people I've dealt with. I came back to this facility because, even though there's one closer to me, I like the customer service here better.

JOSEPH H O. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

Couldn't ask for nicer employees (and owner). Very helpful and courteous!

Michael L. en

Grado:

El cliente no dejó un comentario.

SHARON H. en

Grado:

Items inside my unit got incredibly dirty. More so than other facilities I've used. Also mouse droppings in the unit.

John R. en

Grado:

Excellent

Jay R. en

Grado:

Superior service!

DENNIS J. en

Grado:

very helpful

Abiodun K. en

Grado:

The office manager and his staff at this location are consumate professionals and I appreciate their genuine customer service. Thanks!

Sara C. en

Grado:

Very nice and clean

Alice K. en

Grado:

Staff is excellent: courteous and helpful, and very knowledgeable. I was consistently surprised by how pleasant my interactions were with the staff at this facility.

Peter K. en

Grado:

Your managers is one of the most cooperative accommodating people have worked with. I look forward to being back this spring. EP Kelsey

Taqiyyah K. en

Grado:

MY ONLY ISSUE WOULD BE ID LIKE TO HAVE HAD LONGER HOURS FOR ALL THE WORKING FOLKS 9-5ERS AND A PLACE TO DUMP YOUR UNWANTED ITEMS AND OR TRASH... OTHER THAN THAT THE UHAL IS FANTASTIC!

Damien S. en

Grado:

Excellent service

Christian J. en

Grado:

I honestly can not suggest a way to improve the process. Renting and returning a truck was a breeze and significantly better than surrounding branches. Left the site with a great feeling about it.

Meghan I. en

Grado:

Furniture was moldy due to wooden floors in a non climate controlled unit rather that concrete flooring. Expensive. Made me pay a whole month to be there for only 6 days.

Sherry R. en

Grado:

Steve (the manager) was super nice, and went above and beyond to help me with all of my storage related needs. The location is convenient, but private, and all of the staff were nice.

Druis B. en

Grado:

The facility and staff always make me feel like I am a neighbor. I always return to when I need moving and storage. Kudos to Steve, his management and staff. My uhaul of choice in the Capital Region.

Sheri C. en

Grado:

Great staff

Paul L. en

Grado:

Management was very helpful

BRIAN H. en

Grado:

Dont like to be forced to write a comment. My objective reviews should suffice

Lynette H. en

Grado:

I was very pleased with the ease of being able to retrieve my belongings right next to a vehicle. The storage unit was cry and clean, and the locks provided for the extra fee were top quality.

Howard j. en

Grado:

No problems

venkata c. en

Grado:

No u-Box facility, lack of proper equipment.

Alice K. en

Grado:

Employee was very helpful and responsive to my needs. The facility is secure and convenient.

Jonathan B. en

Grado:

it was what I expected

Katherine T. en

Grado:

My unit had a modest amount of water in it when I returned to it. I have not found any property damage yet, but many boxes were growing small amounts of mold outside.

JAMIE M. en

Grado:

I thoroughly enjoyed storing my car there while I was abroad for a year. I wouldn't have felt comfortable leaving it anywhere but U-Haul!!! I will definitely leave it again next time!

Cindy W. en

Grado:

The online process is really simple, so check out on location is quick. I like the fact that one can only access the storage area with an electronic card, so I feel safe when I visit this location.

John R. en

Grado:

Outstanding service and quality! The employees were great; friendly and helpful!

Kathy D. en

Grado:

Hours were very convenient, people were friendly and helpful. My only drawback was that my unit had some damage to the door so it was difficult to open & close.

dayarree p. en

Grado:

Found a dead mouse and mouse droppings through out my storage.

greg d. en

Grado:

Employees were friendly and helpful. Good experience with services and the facility. Too bad moving is a such pain. 😎

LOURDES S. en

Grado:

There were no problem with my storage unit, Staff was helpful and friendly.

John R. en

Grado:

I'm honestly not sure

LENORE G. en

Grado:

I will recommend U-Haul Storage Facility

beverly w. en

Grado:

Very good Customer service

Joe G. en

Grado:

No complaints. The employee that set us up was very helpful

MICHELLE P. en

Grado:

My things were ruined in storage. So far I have yet to be contacted about my claim and waited on hold for 40 minutes yesterday before giving up.

ning x. en

Grado:

very convenient. staff provide great service

Tiffanie D. en

Grado:

Very friendly staff.

ALFREDO M. en

Grado:

Very nice people especially In the office. Steve is touchnouch.. owner

EDNA M. en

Grado:

Everything went well for me I had no problems I had the shed for four or five years if I need to I would do it again thank you so much