"Gold stars" to various courteous staff- in person; an on the phone; and at facility.judith n. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Menands
Menands, NY 12204
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.michelle d. | Overall Experience
I miss that no one is there now. I felt safer knowing someone was physically at Simmons lane facility.Brigitte G. | First Impressions
It's easy to find storage units. But it is not easy finding consistently helpful and friendly staff, which this location has. They do a wonderful job, which is why I've used this location on and off for the last 4 years.mike v. | Overall Experience
El cliente no dejó un comentario.Rochell P. | Overall Experience
El cliente no dejó un comentario.Erkan K. | Online Move In
They charge me for a unit that I don't have. the biggest scam ever! never again I don't care if I have to stay in a mission with all of my things.Oneil S. | Overall Experience
El cliente no dejó un comentario.Sonya N. | Overall Experience
El cliente no dejó un comentario.James L. | Overall Experience
El cliente no dejó un comentario.LEWIS JR M. | Overall Experience
El cliente no dejó un comentario.Thomas P. | Overall Experience
El cliente no dejó un comentario.carlton r. | Overall Experience
El cliente no dejó un comentario.David B. | Overall Experience
El cliente no dejó un comentario.Sarah V. | Online Move In
El cliente no dejó un comentario.Pedro P. | Overall Experience
I just want to thank Steve for help me out for over 4 years over here he was a real gentleman I will be doing business again talk to you laterJake S. | Overall Experience
El cliente no dejó un comentario.Ryan W. | Online Move In
This is the place to store your valued item. Steve, the staff person, was exceptionally helpful, pleasant & timely. Great job!peter M d. | Overall Experience
Very courteous, responsive staff for check inoilver c. | First Impressions
Thank You , Didn't need the storage unit for over a month Moved out on the 1st and returned the key to the store attendant..so there should not be a payment for next month from the date I moved in only stayed in storage for a few days ..for the free month after moving from NYC to Menands uhaul Storage unit ..please no monthly charge storage is removed ..Thank you questions call 718-607-6390Vikki E. | Overall Experience
The fellow in the office was extremely friendly and professional. Explained everything and got me squared away quickly. Great guy to work with.Tyler K. | First Impressions
El cliente no dejó un comentario.Reese E. | Online Move In
El cliente no dejó un comentario.allen k. | First Impressions
El cliente no dejó un comentario.Alison H. | Overall Experience
Inside staff could be a little more attentive to customers..Vikki E. | First Impressions
Great prices and amazing service Love it!TAMERAMARIE M. | First Impressions
Great service the day I attended. He helped us out a lot and will recommend that location.Edward E. | First Impressions
El cliente no dejó un comentario.Maisha D. | First Impressions
Would have given 5 stars but someone moved into my spot while I was out and the staff couldn't get them to move. I had the spot from when the place opened and it was very convenient. Afterwards I kept being moved around...not so convenientmarty g. | Overall Experience
El cliente no dejó un comentario.jaymie d. | Overall Experience
El cliente no dejó un comentario.XIAOSONG W. | Overall Experience
It leaked and they had changed the lo KS on all the u it's and had the keys for the tenant butnever told them it was changed. I closed this account over 3 years ago and still being billed after speaking with multiple representatives who each claimed to handle it. Very disappointing Ikisa B. | Overall Experience
This is a great place for outdoor storage. Staff is very helpful and knowledgeable. I'll be back with my RV.Maureen S. | Overall Experience
Very Professional & easy to do business with!!!Victor N. | First Impressions
El cliente no dejó un comentario.Deborah P.
Did not have the promised accessoriesthomas O.
Very polite guys that work hereCHELSEA B. | First Impressions
El cliente no dejó un comentario.James L. | First Impressions
I've been using this particular facility on and off ( seasonal) for 3 years. These guys are the BEST!!! PERIOD. The BEST!!!!!!DOUGLASS M. | First Impressions
El cliente no dejó un comentario.MISHKA L.
El cliente no dejó un comentario.Adonijah N. | Overall Experience
El cliente no dejó un comentario.Donna S. | First Impressions
Very excellent goodKURTJAMEEL J.
I can only say continue as you are. Everything was so convenient and quick.MARYANNE M.
Steve was awesome and very helpful!meghan c. | Overall Experience
Kevin the UHaul rep was outstanding!THOMASJOHN C.
The best of all u-haul locations I have ever done business with.JOHNR F.
HELPFUL AND COURTEOUSBRADLEYEDWARD B.
Manager that checks in the vehicle always charges for fuel even with the vehicle being returned with the proper amount of fuel. This is the 2nd time he's done that. Hopefully the other Menands location opens soon so I don't have to rent from this location again.MOETELAINE S.
El cliente no dejó un comentario.Mildred F.
This location was easy to find and the attendant was knowledgeable and helpful I will definitely use Uhaul again if I need a truck/vanKATHERINEELEANOR S.
El cliente no dejó un comentario.Brian F.
El cliente no dejó un comentario.Dereke D.
El cliente no dejó un comentario.Margaret B. | Overall Experience
I stored my stuff for 11 years, and never had a problem. I appreciated how helpful the staff was. Great job. Tom BulgerTHOMAS B. | Overall Experience
El cliente no dejó un comentario.CHELSEA B. | First Impressions
El cliente no dejó un comentario.DAVID A.
El cliente no dejó un comentario.LYNNETTA S.
El cliente no dejó un comentario.JENNIFERA Z.
El cliente no dejó un comentario.Olivette S. | Overall Experience
El cliente no dejó un comentario.ALISONLUCIA M.
El cliente no dejó un comentario.VANESSA D. | Overall Experience
El cliente no dejó un comentario.Richard H. | First Impressions
Kevin at the Menands location was efficient and expeditious…He was reassuring and practical and he helped me navigate the best option for my move, truck rental and storage. Great outfit. Thanks.david l. | First Impressions
El cliente no dejó un comentario.David B. | Overall Experience
It's vary help full thanksSAMUELM B.
El cliente no dejó un comentario.Renee F.
El cliente no dejó un comentario.Michele H.
Employee who was working at the time of pick up and made pick up super easy. Employee who was working at the time of drop off made it super easy to drop off as well.Kahdesha J.
More advertisement most people don't even know the location is thereTIMOTHY M.
The customer service felt authentically friendly. I was having a tough day and did not expect UHaul front desk to brighten my day enough that I could power through the rest.ISRAEL L.
Great experience, excellent service and staff!!!Rhonda S.
El cliente no dejó un comentario.LAWRENCE JR D.
El cliente no dejó un comentario.YARINET D. | Overall Experience
So helpful!!! I definitely recommendRenee F. | First Impressions
The only issue I had was that the odometer reading it was about 20 miles above the value written in the contract which means I payed for about 20 miles I didn't runHesham H.
El cliente no dejó un comentario.Renee F.
El cliente no dejó un comentario.Frederick H.
El cliente no dejó un comentario.jennifer Z.
Easy drop off location and personnel were friendly and helpful.Catherine B.
El cliente no dejó un comentario.GLADYSM V.
El cliente no dejó un comentario.HANNAHJENDRIAN S.
El cliente no dejó un comentario.CURTIS H.
Everyone was very kind in assisting with my multi day rental. Then I rented a storage unit at 139 Broadway in Albany, NY.KIMBERLY P.
No complaints! The truck was clean and capable, and Steve (the owner) was friendly and got me out the door quickly. I'd certainly come back if I ever needed a truck again.Blaise P.
El cliente no dejó un comentario.Victoria D. | First Impressions
El cliente no dejó un comentario.Janus g. | First Impressions
El cliente no dejó un comentario.MUSTAPHASELLY NK Y.
The staff was extremely kind and helpfultherese c. | Overall Experience
El cliente no dejó un comentario.PETER B. | Overall Experience
El cliente no dejó un comentario.lyman g. | Overall Experience
El cliente no dejó un comentario.LISA G.
It is not quite clear where trucks should be parked.Russell T.
Reserved a 15' truck. Got there to pick it up. Had to wait 20 minutes for the person to show up to work. Sign on door said they opened at 7am (that was the time I showed up to pick the truck up per my reservation) but no one was there until 720. Once we were able to go in we were told the truck was not reserved to us. I had a confirmation number and a screen shot of the reservation on my phone and showed him. He apologized but said we were unable to use the 15' truck as they only had one and it was reserved to another person at 9/930. We told them we only needed it to move a couple things and would have it back by 9. We were still told we could not use the truck WE RESERVED. My fiancÃ© and I both started to get frustrated and asked what we could do since we were already at this location. We were told we could use the van ( That is MUCH smaller) and it would be 20 dollars for the day and we wouldn't be paying for mileage but we would just need to return it will a full tank of gas (which is normal) we agreed and started filling out paperwork. We were then asked for how many miles we would be going. We didn't really have time to be fooling around as it was already 40 minutes past our pick up time. We signed paperwork and were told for the inconvenience we would have some money taken off once we get back for not being able to use the truck. Once we dropped it off a different guy check us back in and told us there was no notes in the system about money off for the wrong moving vehicle and then was told we needed to pay 85$ for the van. We explained what happened earlier in the day and that we were told there is no charge for mileage but since the first employee was incompetent and didn't put notes into the system there was nothing he could do. I normally use U-Haul to move stuff as they are more reasonable then some other company's. But this experience has made me think twice about using U-Haul the next time I need to move a couple things.ASHLEYLYNN G.
El cliente no dejó un comentario.valeri W.
El cliente no dejó un comentario.Jenny K.
Great customer service, and they went above and beyond to meet my needs.TYRONEJ M.
El cliente no dejó un comentario.Robert R. | Overall Experience
El cliente no dejó un comentario.RUPERTERROL W.
El cliente no dejó un comentario.ADILAH A.
El cliente no dejó un comentario.NOELLE T.
El cliente no dejó un comentario.DEBBIEA H.
The only issue we had was with returning the truck. When you return the truck it asks for your location services and there's not a strong connection in that location. We followed the instructions to allow Uhaul to pick up our location, but it didn't work. We tried from two phones. The Call center gentlemen was very helpful and gave us the instructions. I didn't need the truck for the second day so I wanted to make sure I returned it properly and w/in time . My suggestion to the IT dept. when returning rather than having it pick up a WiFi location just have the ability to select the location where you're returning the truck, like you do when you place the order. Other than that everything was smooth and the gentleman in the office was kind and helpful. I would recommend to a friend and will be a repeat customer when I need to move my belongings out of storage. Gracias.TINAM C.
I requested a review of fees due to 139 Broadway Uhaul inconvenienceMAYAHJOSEPHINE B.
El cliente no dejó un comentario.PARKEJEFFREY B.
El cliente no dejó un comentario.H W. | First Impressions
the young woman at the bway in Albany office was INCREDIBLE! I am so sorry that I didn't get her name. SHe was incredibly helpful and efficient.therese c. | First Impressions
Kevin Ramlochan was great. Friendly, professional, and made me feel very at ease with my rental!SUSANC H.
1. The customer service was terrible. 2. You should warn people up front the additional items they may need to provide if the person can't â€œverifyâ€ them up front. Most people don't carry a passport or have 2 people ready next to the phoneShikole S.
El cliente no dejó un comentario.adilah a. | First Impressions
The staff is top notch and everyone I encountered, especially the gentleman who helped when there was confusion over my rented space location, were very courteous and helpful. I would've stayed over the winter but we recently purchased property where I will store my boat during the cold months. I will be back in the spring if there is room.Charles R. | Overall Experience
the app did not work when trying to return the keys. My cellular data was fine, and I even had wi-fi from the u-hail location, but I couldnt upload a photo that was requested. Please improve the app. I will choose Penske next time.GREGORY F.
El cliente no dejó un comentario.Denise G.
Keep the current staff, Stevie and Julius were polite and knowledgeable. I enjoyed working with them.WAKULLA C.
El cliente no dejó un comentario.DANICAJ N.
The staff was friendly and efficientPaul S.
El cliente no dejó un comentario.STEVENE C.
El cliente no dejó un comentario.MOETELAINE S.
El cliente no dejó un comentario.yakema J.
El cliente no dejó un comentario.Howard G.
El cliente no dejó un comentario.Nicole C. | Online Move In
El cliente no dejó un comentario.JONATHANF R.
Repeat customer. Nuf said. ;)Felix O. | Online Move In
El cliente no dejó un comentario.BARBARAL O.
El cliente no dejó un comentario.David B. | Online Move In
El cliente no dejó un comentario.Andrew G. | Online Move In
El cliente no dejó un comentario.TYLAN N.
Clerk gave me a hard time for wanting to read the the contract. Wanted to close early. Was rude and disrespectful.ROBERTROYCE B.
driveway has some significant potholesPETERBOOTH C.
El cliente no dejó un comentario.DOUGLASS M. | Overall Experience
El cliente no dejó un comentario.Zakary H. | Online Move In
The person at the counter was more than helpful. After a terrible experience with a uhaul truck he went above and beyond to help us.Kelly P. | Online Move In
El cliente no dejó un comentario.Nathaniel M.
Great experience, clean van, friendly and courteous counter helpPETERJ I.
El cliente no dejó un comentario.RADHIKA P.
El cliente no dejó un comentario.joe D.
El cliente no dejó un comentario.juwan S.
El cliente no dejó un comentario.IVAYLOL K.
El cliente no dejó un comentario.Maureen S. | Overall Experience
No commentchristine c. | Overall Experience
The check engine light was on , the radiator level light was on . There was short in the lights they would blink when you hit a bump.DANIELF C.
El cliente no dejó un comentario.ANDREWD H.
El cliente no dejó un comentario.MARYLODEMA S.
I would like to give a kudos to Kevin for such amazing, kind customer service. Great communicating, and speedy service.Crystal R. | First Impressions
El cliente no dejó un comentario.SRIKANTH B.
El cliente no dejó un comentario.rhodina s. | First Impressions
The employee was an hour late from opening. No one explained that I could use the app to get the key to the truck and the truck was not very clean in the back.Deanna W.
El cliente no dejó un comentario.KARENP P.
El cliente no dejó un comentario.PARKER K.
I was originally supposed to return my uhaul to another location in Albany. I called customer service to have this changed to the Menands location, a bit closer to my home. The person said it was taken care of. It turns out that it was not and the Menands location was not expecting me. In addition, the employees at the Menands location did not come out to greet me even though I pulled up to the sign that states "wait in your equipment and someone will come out to help you return your uhaul." So, I sat there for 10 minutes. When I finally went inside, I saw that both employees were sitting at their desk with no other customers in the store. They weren't even on their computers doing work. This was incredibly infuriating.Ian R.
El cliente no dejó un comentario.ryan b. | Overall Experience
El cliente no dejó un comentario.Ann M.
El cliente no dejó un comentario.MILAYSHANICOLE W.
El cliente no dejó un comentario.TIFFANY R.
El cliente no dejó un comentario.Nicole M. | Overall Experience
El cliente no dejó un comentario.KELLYANN A. | Online Move In
The location was difficult to find and that was the only draw back. I will use this location again, now that I know where it is.Maria H.
Nothing. Give these guys a raise!JIMMIE S.
Very knowledgeable Friendly Quick and easy set up Even better service when I was leaving The gentleman helped me direct the uhaul since I had a 26ft one hahaNicole C. | Overall Experience
El cliente no dejó un comentario.stanley D.
The employees were friendly and helpful. It was a good experience.PAULHENRY B.
Nice facility!!!kenneth g. | First Impressions
Check-in and return process very smooth. Men in the office were wonderful. Website for booking was easy and quick.John S.
Christian (uphaul Menands, NY rep) was awesome to deal with. Great guy.george B.
El cliente no dejó un comentario.Janice H. | Overall Experience
El cliente no dejó un comentario.JANELIS L.
El cliente no dejó un comentario.lyman g. | First Impressions
El cliente no dejó un comentario.Pamela S.
Kevin, Menands location, was awesome!Dino K.
I like the service at 40 Simmons lane.Donell W. | Overall Experience
The pictures are good, but they don't represent the condition of the windshield once you are in the vehicle. As I looked at the picture, things looked good, but yet there was crack and while from a rock in the windshield. But once you complete the visual inspection from the front of the vehicle, there is no easy way to see or document the issue.Robert G.
Great place to rent everyone is nice thereJOHNJOSEPH F.
Not much. Service was exemplary.JAMESJ P.
The manager was the most kindest and professional bar dealing with issues than I’ve ever encountered at any establishmentDonald W. | First Impressions
El cliente no dejó un comentario.JEANM W.
El cliente no dejó un comentario.andrew k. | First Impressions
El cliente no dejó un comentario.HM P. | First Impressions
The cover on our travel trailer had come off in bad weather and they called to let us know what happened,nice to know they monitor the lot and pay attention to details! Excellent and helpful staff.suzanne g. | Overall Experience
El cliente no dejó un comentario.ROWENA H.
Friendly and helpful staffEric A. | First Impressions
I reserved my UHaul over 1 week in advance to moving. We had a very busy day planned and we're on a strict schedule. I filled out my whole check in, just for the keys to not be in the lock box. after calling customer service, I had been redirected 15 minutes AWAY from my house, to this location. This added extra mileage to my service that I did NOT intend for. The whole experience was a mess and I am extremely disappointed.JACOBMICHAEL E.
Christian was absolutely amazing. He was helpful and explored all of my options with me, including alternate locations when we didn't think we'd have a truck. Steve was kind, personable, and knowledgeable when I called to say my movers hadn't shown up.KRISTINAM H.
I needed help from the roadside service which I paid for according to my contract and they put me on hold for over 2hrs. I had to call a toll service which assisted me in speaking with a person and assisting me within an hour. THUMBS DOWN FOR UHAUL ROADSIDE ASSISTANCE!ROWENA H.
No issuesKazem A.
THAN YOU !Franz Leo A. | Overall Experience
Kevin was so helpful and friendly! We had a great and easy move in process. We couldn't be happier!Abby H. | First Impressions
El cliente no dejó un comentario.mark j. | First Impressions
I had this storage unit for about 5 years. I've never had a bad experience here. Everyone was always polite and friendly. Any issues that arose were handled quickly and with a great attitude!Angelina A. | Overall Experience
Thank u for the great service.Elvis V. | Overall Experience
El cliente no dejó un comentario.Eboni N. | First Impressions
El cliente no dejó un comentario.William g. | Overall Experience
El cliente no dejó un comentario.kaleeah l. | Overall Experience
El cliente no dejó un comentario.SHAMILA H. | First Impressions
They were very attentive to my needs attendant Kevin was very very informal I appreciate them at the 1Menands storage U-HaulTONYA G. | Overall Experience
Everything I expected. Zero issues the past 3 years. Will store here again in a heartbeat!Felix O. | Overall Experience
I had a great experience with the workers and facility itself. However, I also rented a truck and the cab was very dirty.Maria M. | First Impressions
El cliente no dejó un comentario.Paul K. | Overall Experience
How can I reach out to the person who bid on my left property I would like to get some things back..thanksDAVID L. | Overall Experience
El cliente no dejó un comentario.BRETT F. | Overall Experience
El cliente no dejó un comentario.john b. | Overall Experience
El cliente no dejó un comentario.dorothy R. | Overall Experience
El cliente no dejó un comentario.Peter P. | First Impressions
The staff are great and very helpful.David B. | Overall Experience
Good PlaceJocelyn m. | First Impressions
Only problem I had is the remote to the exit gate did not work well ! But person in office helpeddorothy R. | First Impressions
Slight issue closing the unit because the locking bar wasn’t fully opened when the door was so it got stuck when the door went down, unit was well lit even after dark and is a great location...the man at the counter was super helpful at finding a unit that fit the size of our needs :)brittany h. | First Impressions
Staff at the Menands U-haul were very professional and courteous. One staff member by the name of Chris was very helpful and extremely knowledgeable in regards to my needs. I highly recommend U-haul facilities in Menands.arthur d. | Overall Experience
El cliente no dejó un comentario.roberto o. | Overall Experience
Each time I was there the employees were courteous and professional. Won't go anywhere else in the future. Highly recommendedTara M. | Overall Experience
Every thing satisfies thank youshamila h. | Overall Experience
Steve and the other gentleman working on the evening of 9/4 were terrific. Quick, efficient, friendly and helpful. Will recommend this based on the experience these two provided. Please give them praise.Tara M. | First Impressions
El cliente no dejó un comentario.timothy r. | Overall Experience
Easy access, helpful staff, automatic payment and secure storage that worked great for me.Robert S. | Overall Experience
Great teamjohn b. | First Impressions
El cliente no dejó un comentario.MATTHENAP B. | First Impressions
El cliente no dejó un comentario.Jeannette C. | Overall Experience
El cliente no dejó un comentario.shirley l. | Overall Experience
El cliente no dejó un comentario.roseanne g. | Overall Experience
El cliente no dejó un comentario.Elvis V. | First Impressions
I made a conscious decision not to use another location, and was very glad I choose this one.Henry K. | Overall Experience
El cliente no dejó un comentario.yaSHEREE D. | Overall Experience
El cliente no dejó un comentario.Kevin S. | First Impressions
Everytime I went to my unit the people in the office were great. A big shout out to all that work there , great job.owen s. | Overall Experience
El cliente no dejó un comentario.Myrna C. | Overall Experience
The size of the unit worked well for my materials. I used the unit for a year. During move-out day, there was a dead mouse under my Christmas tree bag. Totally gross. Staff were always nice and helpful.Kelly H. | Overall Experience
Rental is secure and clean.Henry K. | First Impressions
El cliente no dejó un comentario.Peter P. | Overall Experience