Comentarios de los clientes para U-Haul Moving & Storage of Menands

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Menands

Clasificación general:

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JOHN M.
Clasificación:

El cliente no dejó un comentario.

Peter P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Alec D.
Clasificación:

El cliente no dejó un comentario.

KELLYANN A.
Clasificación:

Manager was great in resolving a problem I had!

David B. | Overall Experience |
Clasificación:

The staff are great and very helpful.

Jared B.
Clasificación:

Chris provided amazing service. 10/10 would highly recommend this location.

TOBIN D.
Clasificación:

There was a mistake on the contract that resulted in an extra charge. The charge was quickly refunded. Thanks U Haul.

Bruce M.
Clasificación:

El cliente no dejó un comentario.

Jocelyn m. | First Impressions |
Clasificación:

Good Place

dorothy R. | First Impressions |
Clasificación:

Only problem I had is the remote to the exit gate did not work well ! But person in office helped

john R.
Clasificación:

El cliente no dejó un comentario.

GAUS-ALI M.
Clasificación:

El cliente no dejó un comentario.

Nicholas S.
Clasificación:

Great and fast customer service.

brittany h. | First Impressions |
Clasificación:

Slight issue closing the unit because the locking bar wasn’t fully opened when the door was so it got stuck when the door went down, unit was well lit even after dark and is a great location...the man at the counter was super helpful at finding a unit that fit the size of our needs :)

arthur d. | Overall Experience |
Clasificación:

Staff at the Menands U-haul were very professional and courteous. One staff member by the name of Chris was very helpful and extremely knowledgeable in regards to my needs. I highly recommend U-haul facilities in Menands.

roberto o. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

GIOACCHINO L.
Clasificación:

El cliente no dejó un comentario.

Christina W.
Clasificación:

El cliente no dejó un comentario.

Ryan G.
Clasificación:

The app was just a bit confusing to use especially for the return. I was unsure what the rental contract was because this wasn't mentioned in the app but stickers for its return were all over the key drop. I didn't like the fact that the 10 foot truck didn't come with a lock, it should be plastered all over the adds that it does not. It didn't make sense to me that cheaper alternatives came with locks and this truck did not.

Diane D.
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El cliente no dejó un comentario.

Tara M. | Overall Experience |
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Each time I was there the employees were courteous and professional. Won’t go anywhere else in the future. Highly recommended

Robert L.
Clasificación:

Everything was great.

RAYMONDS M.
Clasificación:

The location was dark, with no internal lights turned on when i went for pick-up and at drop-off. The agent working there tended to mumble and was difficult to understand without asking again. He tended to point and was not specific in his instructions. Essentially, I felt like I was annoying him by being there.

DANIELLE G.
Clasificación:

Great customer service provided by Kevin

RICHARDSCOTT G.
Clasificación:

El cliente no dejó un comentario.

CATHERINE G.
Clasificación:

The employee that helped me was helpful and friendly. There should be more signs to the location. Had a difficult time finding it. Rental was easy.

Robbin C.
Clasificación:

I did everything online so I could just pick up. I got there and the clerk went over everything I had done online, asking for all ID n info taking 25 min to finally get me out the door.

Scott S.
Clasificación:

Great experience. Thank you!

shamila h. | Overall Experience |
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Every thing satisfies thank you

Anthony D.
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Great customer service, easy transaction.

Tara M. | First Impressions |
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Steve and the other gentleman working on the evening of 9/4 were terrific. Quick, efficient, friendly and helpful. Will recommend this based on the experience these two provided. Please give them praise.

KEVONTODD J.
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El cliente no dejó un comentario.

timothy r. | Overall Experience |
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El cliente no dejó un comentario.

stephon B.
Clasificación:

No improvement required

TYLER S.
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El cliente no dejó un comentario.

Pierre M.
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Customer service both check out and return was excellent. Best uhaul I have ever been to.

MIRIAM R.
Clasificación:

Fast check out, great customer service. Will definitely return to this location in the future

KEVONTODD J.
Clasificación:

Give me a free truck

Glen S.
Clasificación:

El cliente no dejó un comentario.

Robert S. | Overall Experience |
Clasificación:

Easy access, helpful staff, automatic payment and secure storage that worked great for me.

Alana T.
Clasificación:

First truck I received was less fuel and back of truck was dirty. Associate didn't walk out to go over truck since I purchased insurance. I had to go back in redo contract get another truck. Back of truck signs in back stakes dirt and cab were even worse. He asked did I want him to sweep it Well yes I would not of come back in. Also he stated that it was sanitized. The cab was dirty peanuts on floor cup holder dirty he only wiped quick wiped to driver floor barely across cup holder I gave up. Not even an apology. Lazy. Truck stalled on a turn . Windshield filthy. Bad start of my move then worked on emptying storage up there to bring down to Poughkeepsie and then do a move. Missed the Poughkeepsie store by 20 minutes due to all this. Wasn't pleased. Left the truck there locked and in a safe spot. Was called and spoked to in an unpleasant and threatening manner by Poughkeepsie GM Vehicle was in a safe spot and not blocking anything.. This 24 year old needs to learn to speak to customers with respect. Filed a customer action file case .

BRIAN F.
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El cliente no dejó un comentario.

john b. | First Impressions |
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Great team

John B.
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Very friendly team

Robert Z.
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Nothing against Menands location, but I'm annoyed that 2 days before pickup I was told I'd have to travel to a different location for pickup VS where I originally ordered the truck.

MATTHENAP B. | First Impressions |
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El cliente no dejó un comentario.

KATELYNNE M.
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The person working here was also not wearing a mask. He was polite though.

John M.
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Fantastic support and service!

Comfort O.
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The agent was very cordial and accommodating.

bcharnice W.
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El cliente no dejó un comentario.

Jeannette C. | Overall Experience |
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El cliente no dejó un comentario.

Lisa G.
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Absolutely horrible experience. The side-view mirrors were broken and were DANGEROUS to drive! Also the estimated cost did NOT reflect what I was billed. Wish they would give me a refund but their customer service department is also poor.

Adrienne K.
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El cliente no dejó un comentario.

shirley l. | Overall Experience |
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El cliente no dejó un comentario.

Jesse K.
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Excellent service! Moving is so stressful and both gentlemen we talked to today were so kind and made our day a little better!!!

PAULINEM B.
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Menands U-haul made renting a truck for the day quick and easy. Very pleasant to deal with! Thank you!

Brandon P.
Clasificación:

El cliente no dejó un comentario.

Candice R.
Clasificación:

My vechile was dirty and had garbage in it and the back of the vechile was dirty there was damage to the outside of the vechile. We are in the middle of a pandemic and I had to take this dirty uhaul to move my furniture and my newborn babies items and ontop of it clean it.. truly disappointing

roseanne g. | Overall Experience |
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El cliente no dejó un comentario.

Natasha J.
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El cliente no dejó un comentario.

WILLIAMJ B.
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El cliente no dejó un comentario.

Erin P.
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El cliente no dejó un comentario.

Theresa M.
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Easy to arrange rental online. Steve was a pleasant person to work with.

CLAUDIAANNE L.
Clasificación:

El cliente no dejó un comentario.

JOHNWALL III L.
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Good experience..., but I used the truck for a 250 mile round trip. I wish your location offered more than the 100 free miles...., I was told dollar-rent-a car offers unlimited free miles....

Kevin S.
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I tried to complete my rental through the app. It stopped at a capture. If the location hadn't been open I would have had issues.

Mario C.
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El cliente no dejó un comentario.

Elvis V. | First Impressions |
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El cliente no dejó un comentario.

COLLEEN M.
Clasificación:

Usually I get above average service at this location. Received wonderful service in the morning with picking up the truck. The gentleman who helped me was great. The afternoon drop off was not pleasant. The afternoon guy took the key, put it in his pocket and went back to working on his car. Never looked at the truck or mileage or gas gauge. When my receipt came in via email, I was overcharged for gas. I returned the truck full and he claimed it was at 3/4 full. Called corporate and they fixed it right away.

Henry K. | Overall Experience |
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I made a conscious decision not to use another location, and was very glad I choose this one.

AISHA P.
Clasificación:

Please put yourself in their shoes. Moving day is hectic uHaul should not make it more difficult. Vehicle was not maintained kept on stopping when idled, not at all clean. Had to sweep the back before started using it. Furniture pad which we rented were so disgusting and dusty that we ended up not using them

JAMESG F.
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El cliente no dejó un comentario.

yaSHEREE D. | Overall Experience |
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El cliente no dejó un comentario.

Kevin S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

jerusalem R.
Clasificación:

Windshield cracked Tire pressure on and returned early because of continuous beeping sound.

Annetta W.
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El cliente no dejó un comentario.

Richard B.
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Very pleased, the associate that helped me Christian, was very helpful. Thanks

Richard A.
Clasificación:

Very pleasant and efficient rental experience. I would highly recommend this location Only draw back is finding you. A sign on Broadway directing customers to the location would be helpful. I realize this is the town's doing preventing this and your new location will make this a non issue so I'm not really complaining and will certainly do business with you in the future

David C.
Clasificación:

Customer service was exceptional!

owen s. | Overall Experience |
Clasificación:

Everytime I went to my unit the people in the office were great. A big shout out to all that work there , great job.

Lucas S.
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El cliente no dejó un comentario.

WAICHONG S.
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El cliente no dejó un comentario.

Linda B.
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The staff went above and beyond as I left my EZ-Pass in the truck. They found it immediately and held it for me.

KATEE B.
Clasificación:

not sure why the rental was 40 $ more then expected

Tyronne C.
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El cliente no dejó un comentario.

LYNNSOPHIA B.
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El cliente no dejó un comentario.

Myrna C. | Overall Experience |
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El cliente no dejó un comentario.

Kelly H. | Overall Experience |
Clasificación:

The size of the unit worked well for my materials. I used the unit for a year. During move-out day, there was a dead mouse under my Christmas tree bag. Totally gross. Staff were always nice and helpful.

AIMEEL P.
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El cliente no dejó un comentario.

GARRETTMATTHEW S.
Clasificación:

Quick and East drop off.

Paul F.
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El cliente no dejó un comentario.

Igor B.
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El cliente no dejó un comentario.

CLAUDIA D.
Clasificación:

Nothing, service was propmt and polite-good job!

JUDITHM C.
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El cliente no dejó un comentario.

GEORGEMORRELL JR Y.
Clasificación:

Thanks Steve

xavier R.
Clasificación:

El cliente no dejó un comentario.

Henry K. | First Impressions |
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Rental is secure and clean.

Henry K.
Clasificación:

5 miles away, but 5,000 miles away from my last Uhaul rental

Bridget S.
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El cliente no dejó un comentario.

Michael C.
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dropped off after hours so cannot comment much.

Peter P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

William S.
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Filthy and not well maintained

David W.
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Checking in with contactless pick up with app was awful. It took a half hour !

Racquel F.
Clasificación:

Kevin is great

Debra W.
Clasificación:

Location was perfect for pickup and return of my rental- truck was ready, and in proper working order. Cusromer service reps were friendly and helpful. I will definately be back for any additional services I may need. Reasonably priced as well!

joe H.
Clasificación:

Stop charging one price then double charge for the Uhaul

STEPHEN B.
Clasificación:

Excellent experience. The staff were very helpful.

Michael O.
Clasificación:

The issues I had were related to the website and billing. The location and employee there were fine. Picking up the truck by using the website was not smooth at all. I entered my credit card number the night before but then it was not available when I tried to pick up the truck. Upon returning the truck, I was charged for the insurance that I had explicitly declined the night before. I checked off the box on the website to dispute the charges, but I had to pay them anyway in order to return the truck. It said I would be contacted within 48 hours about the charges. It has been 50 hours and I'm still waiting. Very dissatisfied.

Tiffany P.
Clasificación:

El cliente no dejó un comentario.

Kevin H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael K.
Clasificación:

The man who helped me in the morning was very friendly and helpful, (Sorry I don't remember his name) the man in the afternoon... Not so much, more brief and to the point. Otherwise, the truck was fine. Paid a good rate.

HAZEL C.
Clasificación:

El cliente no dejó un comentario.

Yakup G.
Clasificación:

El cliente no dejó un comentario.

Francis F.
Clasificación:

El cliente no dejó un comentario.

Craig D.
Clasificación:

El cliente no dejó un comentario.

Mary D.
Clasificación:

El cliente no dejó un comentario.

Fatemeh G.
Clasificación:

El cliente no dejó un comentario.

Kevin W.
Clasificación:

El cliente no dejó un comentario.

Kenesha H. | First Impressions |
Clasificación:

My trip to start a storage was slightly off. I had to call the number for the person to come back to the office and he declined twice. So I decided to take a ride around the back to see if they were coming after waiting so I get to where my current storage unit is and there he is entertaining a female customer and had the nerve to tell me once I pulled up that there should be someone in the office. I get rushed back up to the office to find that the door was open and there indeed was another person in the office. He was on his personal laptop and looked displeased when I walked in. They poorly handled the transaction in general I needed the storage unit so I wasn’t so bothered I knew a survey would come along and I would voice my opinion there. Steve is usually the one I deal with.

tom D.
Clasificación:

El cliente no dejó un comentario.

Pam M. | Overall Experience |
Clasificación:

The service was good but i moved out of storage and they never closed my acct out and started sending me nasty emails saying i owed money because i didint pay storage charged me late fees and my property was already moved out other than that it was ok

Corey D.
Clasificación:

El cliente no dejó un comentario.

Jason W.
Clasificación:

El cliente no dejó un comentario.

Genci K.
Clasificación:

El cliente no dejó un comentario.

Edward C.
Clasificación:

El cliente no dejó un comentario.

Jeremy H.
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El cliente no dejó un comentario.

hugh M.
Clasificación:

Uhaul workers were professional and friendly. The cargo van was clean and in very good working order! Happy transaction!

Jayachandra S.
Clasificación:

Very much satisfied. Quick service and clean vehicles, friendly staff.

ALBANY M. | Overall Experience |
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Great, clean and secure facility. Met our needs.

manuel O.
Clasificación:

El cliente no dejó un comentario.

Julie B. | First Impressions |
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The owner was really helpful.

Sherry R. | Overall Experience |
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This is the second time I have used this storage facility. I came back after trying another one that was much closer to me, because this one is just perfect in every way.

Melinda g. | Overall Experience |
Clasificación:

Thanks Uhaul

Alex H. | Overall Experience |
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A courteous, helpful customer service staff! I was very pleased with my entire rental and subsequent storage space. I appreciate the staff at this location - they were great. I'd rent from them again.

kelly c. | Overall Experience |
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Thank you.. easy and convenient!

philippe g. | Overall Experience |
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Great. I had never rented a storage unit before and they were super friendly and explained everything, set me up on automatic payments and pleasant when I was finished with the unit. A+.

bebhinn f. | Overall Experience |
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We we're able to obtain our unit late and last minute. U haul was the the only storage facility able to accommodate our needs add we were very satisfied.

Ken O. | Overall Experience |
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Can all of the attendance were very courteous rooms and the lot was very clean all around excellent service

Tim M. | Overall Experience |
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Never answered the phone. All calls to the local number all went to a national call center with a recording and long hold times. Wasted hours waiting to resolve questions. Answer the phone!!!

Barbara C. | First Impressions |
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Everyone is so friendly and the gentlemen remember me from before

danette b. | Overall Experience |
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The staff at this facility were excellent and super helpful. I stored our camper van at this location and felt that the process was easy and that our van was secure. The rates were great as well!

james t. | Overall Experience |
Clasificación:

The staff was helpful and knowledgeable.

Wayne R. | First Impressions |
Clasificación:

Na

Sarah M. | First Impressions |
Clasificación:

Exceeded my expectations ! The young man (Kevin) who works there was very supportive and helpful and his service was outstanding! Thank you!

Tonya H. | Overall Experience |
Clasificación:

The staff very friendly helpful and quick service any time I need moving or storage service I will definitely always use U-Haul on Simmons’s lane

ROBERT H. | Overall Experience |
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Great service I would recommend this location to everyone.

Tonya H. | First Impressions |
Clasificación:

quick service and positive attitude make you feel at ease with the quality of service

Tadam R. | First Impressions |
Clasificación:

Nice service. Good people. Big clean storage units.

Kelly H. | First Impressions |
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The storage unit was as expected.

Matthew K. | First Impressions |
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I'm very happy with the service from the staff and the condition of the facility. Certainly a far cry from other local U-Haul locations in the Capital District.

Sherry R. | First Impressions |
Clasificación:

The manager of this facility is one of the nicest people I've dealt with. I came back to this facility because, even though there's one closer to me, I like the customer service here better.

SHARON H. | Overall Experience |
Clasificación:

Items inside my unit got incredibly dirty. More so than other facilities I've used. Also mouse droppings in the unit.

John R. | Overall Experience |
Clasificación:

Excellent

Jay R. | First Impressions |
Clasificación:

Superior service!

DENNIS J. | Overall Experience |
Clasificación:

very helpful

Abiodun K. | Overall Experience |
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The office manager and his staff at this location are consumate professionals and I appreciate their genuine customer service. Thanks!

Sara C. | Overall Experience |
Clasificación:

Very nice and clean

Alice K. | Overall Experience |
Clasificación:

Staff is excellent: courteous and helpful, and very knowledgeable. I was consistently surprised by how pleasant my interactions were with the staff at this facility.

Peter K. | Reservation |
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Your managers is one of the most cooperative accommodating people have worked with. I look forward to being back this spring. EP Kelsey

Taqiyyah K. | Overall Experience |
Clasificación:

MY ONLY ISSUE WOULD BE ID LIKE TO HAVE HAD LONGER HOURS FOR ALL THE WORKING FOLKS 9-5ERS AND A PLACE TO DUMP YOUR UNWANTED ITEMS AND OR TRASH... OTHER THAN THAT THE UHAL IS FANTASTIC!

Damien S. | First Impressions |
Clasificación:

Excellent service

Christian J. | Overall Experience |
Clasificación:

I honestly can not suggest a way to improve the process. Renting and returning a truck was a breeze and significantly better than surrounding branches. Left the site with a great feeling about it.

Meghan I. | Overall Experience |
Clasificación:

Furniture was moldy due to wooden floors in a non climate controlled unit rather that concrete flooring. Expensive. Made me pay a whole month to be there for only 6 days.

Sherry R. | Overall Experience |
Clasificación:

Steve (the manager) was super nice, and went above and beyond to help me with all of my storage related needs. The location is convenient, but private, and all of the staff were nice.

Druis B. | Overall Experience |
Clasificación:

The facility and staff always make me feel like I am a neighbor. I always return to when I need moving and storage. Kudos to Steve, his management and staff. My uhaul of choice in the Capital Region.

Sheri C. | Overall Experience |
Clasificación:

Great staff

Paul L. | Overall Experience |
Clasificación:

Management was very helpful

BRIAN H. | Overall Experience |
Clasificación:

Dont like to be forced to write a comment. My objective reviews should suffice

Lynette H. | Overall Experience |
Clasificación:

I was very pleased with the ease of being able to retrieve my belongings right next to a vehicle. The storage unit was cry and clean, and the locks provided for the extra fee were top quality.

Howard j. | Overall Experience |
Clasificación:

No problems

venkata c. | Overall Experience |
Clasificación:

No u-Box facility, lack of proper equipment.

Alice K. | Reservation |
Clasificación:

Employee was very helpful and responsive to my needs. The facility is secure and convenient.

Jonathan B. | Overall Experience |
Clasificación:

it was what I expected

Katherine T. | Overall Experience |
Clasificación:

My unit had a modest amount of water in it when I returned to it. I have not found any property damage yet, but many boxes were growing small amounts of mold outside.

JAMIE M. | Overall Experience |
Clasificación:

I thoroughly enjoyed storing my car there while I was abroad for a year. I wouldn't have felt comfortable leaving it anywhere but U-Haul!!! I will definitely leave it again next time!

Cindy W. | Reservation |
Clasificación:

The online process is really simple, so check out on location is quick. I like the fact that one can only access the storage area with an electronic card, so I feel safe when I visit this location.

John R. | Overall Experience |
Clasificación:

Outstanding service and quality! The employees were great; friendly and helpful!

Kathy D. | Overall Experience |
Clasificación:

Hours were very convenient, people were friendly and helpful. My only drawback was that my unit had some damage to the door so it was difficult to open & close.

dayarree p. | Overall Experience |
Clasificación:

Found a dead mouse and mouse droppings through out my storage.

greg d. | Reservation |
Clasificación:

Employees were friendly and helpful. Good experience with services and the facility. Too bad moving is a such pain. 😎

LOURDES S. | Overall Experience |
Clasificación:

There were no problem with my storage unit, Staff was helpful and friendly.

John R. | Reservation |
Clasificación:

I'm honestly not sure

LENORE G. | Overall Experience |
Clasificación:

I will recommend U-Haul Storage Facility

beverly w. | Reservation |
Clasificación:

Very good Customer service

Joe G. | Reservation |
Clasificación:

No complaints. The employee that set us up was very helpful

MICHELLE P. | Overall Experience |
Clasificación:

My things were ruined in storage. So far I have yet to be contacted about my claim and waited on hold for 40 minutes yesterday before giving up.

ning x. | Overall Experience |
Clasificación:

very convenient. staff provide great service

Tiffanie D. | Overall Experience |
Clasificación:

Very friendly staff.

ALFREDO M. | Overall Experience |
Clasificación:

Very nice people especially In the office. Steve is touchnouch.. owner

EDNA M. | Overall Experience |
Clasificación:

Everything went well for me I had no problems I had the shed for four or five years if I need to I would do it again thank you so much

No se han enviado comentarios para esta ubicación.

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