Focus on customer service rather than revenue generation. If you take better care of your customers, the revenue will follow. I will NOT use UHaul again and will encourage friends and family NOT to use UHaul as well.David H.
Customer Reviews for U-Haul Moving & Storage of Mechanicsville
Mechanicsville, VA 23111
(S Of The Windmill)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Never received a receipt.Edwin M.
El cliente no dejó un comentario.Nathaniel J.
El cliente no dejó un comentario.Antoine P.
El cliente no dejó un comentario.Amy G.
much easier than I thought it would beLaurie H.
El cliente no dejó un comentario.Harry H.
El cliente no dejó un comentario.Martin C.
Usted son excelentes no hay nada cambiar Muchas graciasMaria F.
El cliente no dejó un comentario.Suzanne C.
Friendly and helpful folks. I have used this dealer multiple times and they have always done a great job.Dennis R.
El cliente no dejó un comentario.Tavon W.
Experience was good. One area that you could improve on is the check out process associated with returned U-Haul vehicles. As a storage unit customer, I had to wait on multiple occasions to get to my unit because of a vehicle being inspected at the entry gate. Seems like a logistics issue that can easily be rectified. GraciasDavid F. | Overall Experience
El cliente no dejó un comentario.Carl M.
El cliente no dejó un comentario.Iris O.
Trailer was very old. No hitch jack, running lights not working on right side. Door sticking. Tires and axles looked good.Andre G.
I left a picture in the truck and no one called me to inform that they found it. I actually didn't realize the it was left until 3am and would have appreciated if they had call me when they took it out since I had just returned truck. I went back Sunday to look in truck and it wasn't there after asking young lady where would it be since I know that's where it was left she had it in box in office. Glad I got it back -sentimental.TRACEYR B.
El cliente no dejó un comentario.Desandra M. | First Impressions
El cliente no dejó un comentario.Joshua P.
El cliente no dejó un comentario.TRAVISW B.
El cliente no dejó un comentario.Richard F.
Very helpful and friendly.Albert L. | First Impressions
El cliente no dejó un comentario.Jeri H.
El cliente no dejó un comentario.Kyle M.
El cliente no dejó un comentario.RICHARDROBERT C.
El cliente no dejó un comentario.Everett M.
El cliente no dejó un comentario.VALERIEMARIE H.
El cliente no dejó un comentario.Loretta F.
just keep doing the great job your are doingdavid M.
Staff was helpful and friendly. The app worked great too!Catherine C.
Great experience!Ty'Tionna F.
I rent from Mechanicsville Virginia 23111. They All are the best and kindest Manager and staff and owners I have ever met. Would highly recommend this place to all.JAMESWILLIAM L.
El cliente no dejó un comentario.LAURIEELLSWORTH H.
The lady was not very helpful and didn't help us unhitch the trailer. She never got up from her desk.Sheila R.
I have rented trailers here 3 times now.Buren W.
El cliente no dejó un comentario.SHONTAE H. | Overall Experience
El cliente no dejó un comentario.Christopher W.
Experience was great. Nothing to improve onTevar H.
Great customer service from the agents present when I picked up and dropped off!WILLIAMHUNT M.
El cliente no dejó un comentario.Carl M.
Give your customers rentals that workAngela W.
El cliente no dejó un comentario.JEREMIAHBENJAMIN D.
Excellent service!!Vernita B.
The guy at the desk was very rude when I picked up my uhaul and the front when I got in the truck smelled horribleREBECCAGAYLE B.
El cliente no dejó un comentario.leroy c. | Overall Experience
El cliente no dejó un comentario.CARLTONNICHOLS C.
I always have a wonderful experience at Uhaul Elm Drive Mech,Va.Vernell C.
El cliente no dejó un comentario.RYANLUKE D.
Checking in and checking out wait time was too long; no gas was in truck when it was turned over to me. Had to go to gas station immediately, still waiting on a reimbursement.Corliss S.
Lubricate the tiedowns on the front of the trailer as they were a little sticky.BRANDON G.
El cliente no dejó un comentario.SCOTTALLEN C.
Superior customer service!Jonathan h. | Overall Experience
El cliente no dejó un comentario.Sandra C. | Overall Experience
Excellent service as always.Arlene B.
El cliente no dejó un comentario.CHARLENEF B.
El cliente no dejó un comentario.Michele H.
I travel 4 extra miles because this location has the best customer serviceStephanie C.
everything was fineJohn L.
El cliente no dejó un comentario.Darlene W. | Overall Experience
Very professional!!WILLIAMRUSSELL B.
service rep professional, friendly and patient in answering my questions.James D.
El cliente no dejó un comentario.Richard J.
El cliente no dejó un comentario.TY'TIONNALASHAY F.
El cliente no dejó un comentario.Cierra M.
El cliente no dejó un comentario.Aaron L.
The on-site staff was very helpful with a lot of attention to detail. Made me feel like I was her only customer for the day.Ervin S.
Excellent service and very friendly. The one thing I would do is get updated equipment. This location does get a A+. GraciasJAMESEVERETT R.
El cliente no dejó un comentario.Saul M.
Customer service is always excellent here! They are the best!Rick H.
Excelente serviciÃ©HECTORJEOVANNY M.
In regards to my experience, there's nothing I can suggest to improve. I was in/out in less than 15 mins. The young lady that assisted me definitely knows what she's doing. This location will be my go to.Oscar G.
The people working were great. The tire pressure in the right rear tire was low upon pick-up. The location was busy and I was on a tight time schedule. I had to go to a local Wawa to fill up the tire to a safe level.Raymond S.
A trouble light came on part way to VA. I let the people know at the drop off point and they were great about it, letting the mechanic know. Very helpful and polite folks.Margaret D.
Parking situation is tight and confusing, other than that things were great!Lewis A.
El cliente no dejó un comentario.John N.
El cliente no dejó un comentario.James W.
Everything was great! Very friendly and accommodating, Great service, good truck! Thank you so much for helping us today. I really appreciate all your efforts and kindness. GraciasRichard J.
El cliente no dejó un comentario.Evelyn W.
The manager Natasha and her assistants have always been excellent to work with and goes above and beyond to help. Will highly recommend this location to family and friends.rick H.
The customer reps could stand a smile a little more, Better eye contactDavid R.
El cliente no dejó un comentario.William K.
The only thing I don't like is the uhaul trucks are parked in front of my unit.DeLisa R. | First Impressions
El cliente no dejó un comentario.Alan C.
Thank you ðŸ˜Sonvannitta T.
The ladies in the office were professional and courteous. The Uhaul truck was ready and clean. I would use this location again and appreciate the availability of the vehicle and staff.SHELIAGAY G.
El cliente no dejó un comentario.RICHARDBEECH C.
Was very pleased with U-haul. The staff was extremely helpful, kind and courteous. Overall pleasant experience. ....the only issue I ever had was with your website for paying on unit. Somewhat miss leading about payment time. First time using went on line day before due was and stated no charge... Knew I'd gotten month free, so the next time I went in to pay I had a late fee. It was explained to me, but I felt the site was purposely leadimg. The time at Mechanicsville U-haul was great.Barbara B. | Overall Experience
El cliente no dejó un comentario.Tomeka J. | Overall Experience
Natasha the general manager was very helpful and went above and beyond to make certain that my needs were met.Sheldon H. | Overall Experience
Very quick process. I didn't spend 10 minutes total in the location for pickup and drop-off combined! Will definitely use again if needed.Crystal P.
El cliente no dejó un comentario.Rebecca S.
Reevaluate independent dealer requirements to have customer experience a focus. You almost lost business due to poor service at a different location.ALVINLEE J.
Staff was great, trailer worked perfectly. Need better pickup logistics and customer parking. No where to park, had to manhandle trailer to position for hookup.Dennis R.
El cliente no dejó un comentario.LARRYDONNELL M.
Excellent service as usual.Altrice S.
El cliente no dejó un comentario.Judy F.
U-Haul told me I would get a discount down to 69c a mile for the trouble they put me through. My receipt says I was charged the full rate of $1.19. I'm not happy.LEVITHOMAS G.
Everything was great including the representativeJanice P.
Clean unit and easy access. I also appreciate the excellent stock of boxes, locks, and other packing material. Very convenient.Virginia D. | First Impressions
El cliente no dejó un comentario.Anthony T.
El cliente no dejó un comentario.Jeffrey F.
Great rental experience! Manager was lovey! Thank you!Paul M.
El cliente no dejó un comentario.Samantha G.
Very easy to pick up and drop off. Great experience!Dean A.
El cliente no dejó un comentario.kurt t. | Overall Experience
El cliente no dejó un comentario.AMBERNICOLE W.
El cliente no dejó un comentario.Richard R.
El cliente no dejó un comentario.Mark B. | First Impressions
Bring the truck up to the front. I had to walk far in the back in the hot to get my rental truckLENORAPITTS B.
the add on charges were to0 many and too muchPaul B.
Love Tasha and Tytiana! They are helpful and provide excellent customer service every time we rent, which is often!Altrice S.
El cliente no dejó un comentario.Alan B.
The office lady (I did not ask her name) was very nice and took care of me immediately.Jeffrey W.
Brown has been doing so much for the last two weeks of his life so much love and I hope it is a good job and I love it thanks for the gift I hope you so much better love love it miss me thanks love and miss you too love and miss you all love you so much love you so love you so much love and miss miss thanks for all your family love you and love you so much love you and miss miss you miss miss all you guys love love you and miss you all loveChristopher E.
El cliente no dejó un comentario.LEWIS P. | Overall Experience
After traveling over 350 miles on Memorials weekend traffic the check in staffing was courteous and professional. I am disabled and they are helpful to me and my family: congrats on a great job. Thanks for sharing your Awesomeness.PAMELADENISE T. | First Impressions
El cliente no dejó un comentario.Travis C. | Overall Experience
El cliente no dejó un comentario.Vernell C. | Overall Experience
El cliente no dejó un comentario.DENISE H. | Overall Experience
El cliente no dejó un comentario.WILLIAM H. | Overall Experience
Kenya and Natasha were very helpful. They provided me with excellent customer service and I love the way the manager assisted her when she needed direction. Providing time-conscious services, which is important to someone with a busy schedule. I appreciate the services they provided and would recommend this facility to anyone in need of moving or storage services.TUNISIA H. | First Impressions
El cliente no dejó un comentario.Karen R. | First Impressions
It gets a little congested sometimes getting in and out of the lot, but other than that, this place exceeded my expectations. I would definitely recommend getting a storage unit here to anyone looking for some extra space.Jamie C. | Overall Experience
Excellent service!Janetta Q. | First Impressions
I appreciate the compassion and helpfulness of the representative that assisted meDuane T. | First Impressions
El cliente no dejó un comentario.Sheronda B. | First Impressions
El cliente no dejó un comentario.Danette B. | First Impressions
El cliente no dejó un comentario.Teryrl D. | First Impressions
The young lady was great. She was helpful, knowledgeable, and very pleasant. However I felt sorry for her it was extremely busy, but she handled all well considering she was the only one working.Barbara B. | First Impressions
The service was great. Thank you guys.OMAR A. | First Impressions
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