Customer Reviews for U-Haul Moving & Storage of Mechanicsville

3,217 reviews

8083 Elm Dr   Mechanicsville, VA 23111
(S Of The Windmill)

(804) 559-2061

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(804) 559-2061

8083 Elm Dr
Mechanicsville, VA 23111
(S Of The Windmill)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Awful treatment. Dont waste your money

BRIANALEIGH L. 
Rating:
5.0

Great service friendly people

LYNAEKYRA B. 
Rating:
5.0

Customer did not leave a comment.

FAITHYVETTE W. 
Rating:
5.0

The woman who helped us was very helpful. She went above and beyond to help us!!

Terrance M. 
Rating:
5.0

Excellent location on Elm Drive and the entire staff is so wonderful.Everyone deserves a raise in my eyes.

Ralph M. 
Rating:
2.0

We reserved the Uhaul to be picked up from the Ashland location but when we went to pick it up we were told the truck was not available at that location. We had to drive to a different location to pick it up. There was a problem with one high bean light. It flicked on and off frequently when we drove it. There was a leak on the top. It was raining during the moving and our sofa was stained during the moving.

Carol F. 
Rating:
5.0

The whole experience was excellent, especially from where I picked up the trailer in New Bern, North Carolina. EXCELLENT customer service from the UHaul dealer there!

Mark C.  |  First Impressions 
Rating:
5.0

I received excellent customer service from Charles he was very attentive and knowledgeable and he exceeded my level of customer care!!👏🏽👏🏽👏🏽 Job well done you need more employees like him!

KIMBERLYH W. 
Rating:
3.0

The agent was having issues with her computer and the UHaul Program running extremely slow. I was not able to leave the location with my rental until 45mins after my pick up time. I had an appointment that I was trying to make and ending up being late b/c of the delay..

Nathan P. 
Rating:
3.0

Customer did not leave a comment.

Austin T. 
Rating:
5.0

excellent uhaul office, very efficient transaction and most helpful.

David M. 
Rating:
5.0

Customer did not leave a comment.

Hope R. 
Rating:
5.0

Natasha was awesome with awesome customer service

Desandra M.  |  Overall Experience 
Rating:
5.0

Everything was perfect, no complaints at all. Will use this location again.

Patrick M. 
Rating:
5.0

Excellent place excellent customer service I will tell everyone to go there.

RALPH M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

I haul has been great for providing boxes & transpotation to assist with move. Customer service was excellent at answering questions, check in etc. Great way to get moving done!!

sheryl S. 
Rating:
5.0

I received excellent service, he has a pleasant attitude,He value my time, provided detailed explanation about the product I'm renting . His professionalism AAA+, patience , and a” people -first” attitude. Thank you

Grace P. 
Rating:
5.0

I'm a satisfied customer. Would utilize this uhaul dealership again.

Craig L. 
Rating:
5.0

Everything was 100 percent excellent! Amazing customer service. Very friendly and reliable!

Dakota B. 
Rating:
5.0

Customer did not leave a comment.

Tanya C. 
Rating:
4.0

Customer did not leave a comment.

Zenaye G. 
Rating:
5.0

The customer service was excellent, I rent from yall every other month and will not go anywhere else

James R. 
Rating:
4.0

Very helpful and thorough

Rick C. 
Rating:
1.0

Res #25088075. I rented the 15' truck for 2-days (Wed 10-Nov to Fri 12-Nov) and 205 miles. I picked it up on Wed 10-Nov-2021 in WV, On Thurs 11-Nov at about 5:00PM someone claiming to be at the Mechanicsville location told me that I needed to drop off the truck on Thurs 11-Nov at 5:00PM or they would charge me another day rental. I was 175 Miles away. She would not believe that I had a contract that stated that I was to drop off the truck on Fri 12-Nov. I waited 30-minutes for customer service, Philip helped me to get this issue straightened out. Someone changed my contract and created a mess for me that should not have happened. When I dropped off the truck in Mechanicsville (12-Nov) the intake person didn't know of anyone who called me on 11-Nov. Why did somebody at uHaul change my contract online????

ROBERTLOUIS M. 
Rating:
5.0

Natasha Carr goes above and beyond to ensure customer satisfaction...she is friendly and courteous she is the main reason I do business with U-Haul

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Carrie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance M. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Julie J. 
Rating:
5.0

Staff was really helpful and nice

Ronnita W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Timothy R. 
Rating:
3.0

Original 10 foot truck rental had the check engine light on, and it was the only one-way 10 foot truck. They need to either post an explanation for why the check engine is on, or fix the issue prior to renting it out. They rented me a 15 foot truck for same price in exchange.

Spencer B. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

The manager was amazing. Very friendly, helpful and super professional

Jerry J. 
Rating:
3.0

I got the run around from the 900 Lumbardy location in Richmond VA. I had reserved a 20 ft. Truck I was told to go to that location to pick up when I got there they told me they had no trucks even though my reservation conformation had there address for pickup. They then sent me to the Mechanicsville location to get a truck but all they had was a15 ft one. I had to make due with that because I had people waiting for me to load I waisted time and money because of the mix up.

Roderick S. 
Rating:
5.0

gentleman at the counter was exceptionally helpful

Carol D. 
Rating:
5.0

Customer did not leave a comment.

Dominique H. 
Rating:
5.0

Customer did not leave a comment.

Steve D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

earl j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

The 15 foot funs but it doesn't sound good.

FAITHYVETTE W. 
Rating:
5.0

Parking area could be better organized so you don't block others out if you don't know where to return to.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Excellent customer service!

Jeffrey B. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Danielle M. 
Rating:
1.0

Focus on customer service rather than revenue generation. If you take better care of your customers, the revenue will follow. I will NOT use UHaul again and will encourage friends and family NOT to use UHaul as well.

David H. 
Rating:
5.0

Never received a receipt.

Edwin M. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel J. 
Rating:
3.0

Customer did not leave a comment.

Antoine P. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

much easier than I thought it would be

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

Harry H. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
5.0

Usted son excelentes no hay nada cambiar Muchas gracias

Maria F. 
Rating:
5.0

Customer did not leave a comment.

Suzanne C. 
Rating:
4.0

Friendly and helpful folks. I have used this dealer multiple times and they have always done a great job.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Tavon W. 
Rating:
3.0

Experience was good. One area that you could improve on is the check out process associated with returned U-Haul vehicles. As a storage unit customer, I had to wait on multiple occasions to get to my unit because of a vehicle being inspected at the entry gate. Seems like a logistics issue that can easily be rectified. Thanks

David F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

Iris O. 
Rating:
3.0

Trailer was very old. No hitch jack, running lights not working on right side. Door sticking. Tires and axles looked good.

Andre G. 
Rating:
5.0

I left a picture in the truck and no one called me to inform that they found it. I actually didn't realize the it was left until 3am and would have appreciated if they had call me when they took it out since I had just returned truck. I went back Sunday to look in truck and it wasn't there after asking young lady where would it be since I know that's where it was left she had it in box in office. Glad I got it back -sentimental.

TRACEYR B. 
Rating:
4.0

Customer did not leave a comment.

Desandra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

TRAVISW B. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Very helpful and friendly.

Albert L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeri H. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

RICHARDROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Everett M. 
Rating:
3.0

Customer did not leave a comment.

VALERIEMARIE H. 
Rating:
5.0

Customer did not leave a comment.

Loretta F. 
Rating:
5.0

just keep doing the great job your are doing

david M. 
Rating:
5.0

Staff was helpful and friendly. The app worked great too!

Catherine C. 
Rating:
5.0

Great experience!

Ty'Tionna F. 
Rating:
5.0

I rent from Mechanicsville Virginia 23111. They All are the best and kindest Manager and staff and owners I have ever met. Would highly recommend this place to all.

JAMESWILLIAM L. 
Rating:
5.0

NA

JOHNTERENCE C. 
Rating:
5.0

Customer did not leave a comment.

LAURIEELLSWORTH H. 
Rating:
2.0

The lady was not very helpful and didn't help us unhitch the trailer. She never got up from her desk.

Sheila R. 
Rating:
5.0

I have rented trailers here 3 times now.

Buren W. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Experience was great. Nothing to improve on

Tevar H. 
Rating:
4.0

Great customer service from the agents present when I picked up and dropped off!

WILLIAMHUNT M. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
1.0

Give your customers rentals that work

Angela W. 
Rating:
4.0

Customer did not leave a comment.

JEREMIAHBENJAMIN D. 
Rating:
5.0

Excellent service!!

Vernita B. 
Rating:
1.0

The guy at the desk was very rude when I picked up my uhaul and the front when I got in the truck smelled horrible

REBECCAGAYLE B. 
Rating:
4.0

Customer did not leave a comment.

CARLTONNICHOLS C. 
Rating:
5.0

I always have a wonderful experience at Uhaul Elm Drive Mech,Va.

Vernell C. 
Rating:
5.0

Customer did not leave a comment.

RYANLUKE D. 
Rating:
3.0

Checking in and checking out wait time was too long; no gas was in truck when it was turned over to me. Had to go to gas station immediately, still waiting on a reimbursement.

Corliss S. 
Rating:
5.0

Lubricate the tiedowns on the front of the trailer as they were a little sticky.

BRANDON G. 
Rating:
5.0

Customer did not leave a comment.

SCOTTALLEN C. 
Rating:
5.0

Excellent service as always.

Arlene B. 
Rating:
5.0

Customer did not leave a comment.

CHARLENEF B. 
Rating:
5.0

Customer did not leave a comment.

Michele H. 
Rating:
5.0

I travel 4 extra miles because this location has the best customer service

Stephanie C. 
Rating:
4.0

everything was fine

John L. 
Rating:
5.0

Very professional!!

WILLIAMRUSSELL B. 
Rating:
5.0

service rep professional, friendly and patient in answering my questions.

James D. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

TY'TIONNALASHAY F. 
Rating:
5.0

Customer did not leave a comment.

Cierra M. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

The on-site staff was very helpful with a lot of attention to detail. Made me feel like I was her only customer for the day.

Ervin S. 
Rating:
3.0

The only thing I don't like is the uhaul trucks are parked in front of my unit.

DeLisa R.  |  First Impressions 
Rating:
5.0

Clean unit and easy access. I also appreciate the excellent stock of boxes, locks, and other packing material. Very convenient.

Virginia D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  First Impressions 
Rating:
5.0

After traveling over 350 miles on Memorials weekend traffic the check in staffing was courteous and professional. I am disabled and they are helpful to me and my family: congrats on a great job. Thanks for sharing your Awesomeness.

PAMELADENISE T.  |  First Impressions 
Rating:
5.0

Excellent service!

Janetta Q.  |  First Impressions 
Rating:
5.0

I appreciate the compassion and helpfulness of the representative that assisted me

Duane T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheronda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danette B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teryrl D.  |  First Impressions 
Rating:
5.0

The service was great. Thank you guys.

OMAR A.  |  First Impressions 
No reviews have been submitted for this location.

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