Customer Reviews for U-Haul Moving & Storage of Mechanicsville

3,255 comentarios

8083 Elm Dr   Mechanicsville, VA 23111
(S Of The Windmill)

(804) 559-2061

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(804) 559-2061

8083 Elm Dr
Mechanicsville, VA 23111
(S Of The Windmill)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Jerrine h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C.  |  Overall Experience 
Clasificación:
5.0

Very good experience. I've rented at other facilities. The store is well stocked with moving supplies and prices for boxes are cheaper than big box stores. The manager, Natasha Carr, helped me get a moving van for a day after another franchise canceled a two month reservation without warning. I'm forever grateful. The storage unit was clean and always easy to access.

Virginia D.  |  Overall Experience 
Clasificación:
5.0

Fast and easy in and out. Staff was pleasant and the car hauler worked great.

Mark M. 
Clasificación:
5.0

Nothing, went great! Super friendly staff.

JAMESMATTHEW W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helena-Jade E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGEM W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

AUSTON R.  |  First Impressions 
Clasificación:
2.0

Even though we didn't use all the mileage that we paid for and was expecting a refund on it and was given 2 days back on the rental due to them being closed for inclement weather, we still ended up owing over $50.00 more due to rental fees and my husband being charged because the gas tank wasn't exactly on full.

Clark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFERL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRANCEMONCELLO M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEUNGR M. 
Clasificación:
5.0

Everyone was very nice. Pick up and drop off went very well. If l have a need I will be back.

MELVINKOCH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

Nada

Denise G. 
Clasificación:
5.0

Great experience.

TY'TIONNALASHAY F. 
Clasificación:
5.0

We have rented from this location multiple times in the past and have received excellent service each and every time. There are several other locations which we could rent from that are closer but given the excellent service provided we will continue to use U-Haul Moving & Storage of Mechanicsville.

LANCEO K. 
Clasificación:
5.0

Nada

GEORGEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCESCO J. 
Clasificación:
5.0

The black guy behind the counter was very crazy and over whelming .Seems like he was high on drugs or drunk .

RALPH M. 
Clasificación:
5.0

Very easy process tks

ALBERTAYODELE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorreen T. 
Clasificación:
5.0

Nothing that I can think to do to improve the experience. Each agent I spoke with was helpful and knowledgeable.

BRADLEYKEITH M. 
Clasificación:
5.0

There wasn't a trailer jack which made things difficult when trying to connect and disconnect the trailer.

Derek C. 
Clasificación:
5.0

Loved this UHaul dealer! They were amazing! They got us from beginning to end of our move and were so friendly, knowledgeable and helpful! Can't say enough nice things about them!

Julie K. 
Clasificación:
5.0

Didn't experience any issues at all, as a matter of fact I wish to commend the associate that assisted me , he was swamp with last night matters that he has to deal with on top of starting his day, so MUCH KOODOS TO HIM!!!

Ella J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER K. 
Clasificación:
5.0

No complaints. Service friendly and excellent.

LAWRENCE EVANS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TY'TIONNALASHAY F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

jameen s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Deborah J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrea L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

orrania H. 
Clasificación:
5.0

Great customer service from Charles in the Mechanicsville VA location

CYNTHIA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David O. 
Clasificación:
1.0

Awful treatment. Dont waste your money

BRIANALEIGH L. 
Clasificación:
5.0

Great service friendly people

LYNAEKYRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FAITHYVETTE W. 
Clasificación:
5.0

The woman who helped us was very helpful. She went above and beyond to help us!!

Terrance M. 
Clasificación:
5.0

Excellent location on Elm Drive and the entire staff is so wonderful.Everyone deserves a raise in my eyes.

Ralph M. 
Clasificación:
2.0

We reserved the Uhaul to be picked up from the Ashland location but when we went to pick it up we were told the truck was not available at that location. We had to drive to a different location to pick it up. There was a problem with one high bean light. It flicked on and off frequently when we drove it. There was a leak on the top. It was raining during the moving and our sofa was stained during the moving.

Carol F. 
Clasificación:
5.0

The whole experience was excellent, especially from where I picked up the trailer in New Bern, North Carolina. EXCELLENT customer service from the UHaul dealer there!

Mark C.  |  First Impressions 
Clasificación:
5.0

I received excellent customer service from Charles he was very attentive and knowledgeable and he exceeded my level of customer care!!👏🏽👏🏽👏🏽 Job well done you need more employees like him!

KIMBERLYH W. 
Clasificación:
3.0

The agent was having issues with her computer and the UHaul Program running extremely slow. I was not able to leave the location with my rental until 45mins after my pick up time. I had an appointment that I was trying to make and ending up being late b/c of the delay..

Nathan P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Austin T. 
Clasificación:
5.0

excellent uhaul office, very efficient transaction and most helpful.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hope R. 
Clasificación:
5.0

Natasha was awesome with awesome customer service

Desandra M.  |  Overall Experience 
Clasificación:
5.0

Everything was perfect, no complaints at all. Will use this location again.

Patrick M. 
Clasificación:
5.0

Excellent place excellent customer service I will tell everyone to go there.

RALPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany M. 
Clasificación:
5.0

I haul has been great for providing boxes & transpotation to assist with move. Customer service was excellent at answering questions, check in etc. Great way to get moving done!!

sheryl S. 
Clasificación:
5.0

I received excellent service, he has a pleasant attitude,He value my time, provided detailed explanation about the product I'm renting . His professionalism AAA+, patience , and a” people -first” attitude. Gracias

Grace P. 
Clasificación:
5.0

I'm a satisfied customer. Would utilize this uhaul dealership again.

Craig L. 
Clasificación:
5.0

Everything was 100 percent excellent! Amazing customer service. Very friendly and reliable!

Dakota B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zenaye G. 
Clasificación:
5.0

The customer service was excellent, I rent from yall every other month and will not go anywhere else

James R. 
Clasificación:
4.0

Very helpful and thorough

Rick C. 
Clasificación:
1.0

Res #25088075. I rented the 15' truck for 2-days (Wed 10-Nov to Fri 12-Nov) and 205 miles. I picked it up on Wed 10-Nov-2021 in WV, On Thurs 11-Nov at about 5:00PM someone claiming to be at the Mechanicsville location told me that I needed to drop off the truck on Thurs 11-Nov at 5:00PM or they would charge me another day rental. I was 175 Miles away. She would not believe that I had a contract that stated that I was to drop off the truck on Fri 12-Nov. I waited 30-minutes for customer service, Philip helped me to get this issue straightened out. Someone changed my contract and created a mess for me that should not have happened. When I dropped off the truck in Mechanicsville (12-Nov) the intake person didn't know of anyone who called me on 11-Nov. Why did somebody at uHaul change my contract online????

ROBERTLOUIS M. 
Clasificación:
5.0

Natasha Carr goes above and beyond to ensure customer satisfaction...she is friendly and courteous she is the main reason I do business with U-Haul

Dennis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance M. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie J. 
Clasificación:
5.0

Staff was really helpful and nice

Ronnita W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy R. 
Clasificación:
3.0

Original 10 foot truck rental had the check engine light on, and it was the only one-way 10 foot truck. They need to either post an explanation for why the check engine is on, or fix the issue prior to renting it out. They rented me a 15 foot truck for same price in exchange.

Spencer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John J. 
Clasificación:
5.0

The manager was amazing. Very friendly, helpful and super professional

Jerry J. 
Clasificación:
3.0

I got the run around from the 900 Lumbardy location in Richmond VA. I had reserved a 20 ft. Truck I was told to go to that location to pick up when I got there they told me they had no trucks even though my reservation conformation had there address for pickup. They then sent me to the Mechanicsville location to get a truck but all they had was a15 ft one. I had to make due with that because I had people waiting for me to load I waisted time and money because of the mix up.

Roderick S. 
Clasificación:
5.0

gentleman at the counter was exceptionally helpful

Carol D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

earl j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

The 15 foot funs but it doesn't sound good.

FAITHYVETTE W. 
Clasificación:
5.0

Parking area could be better organized so you don't block others out if you don't know where to return to.

Justin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B. 
Clasificación:
5.0

Excellent customer service!

Jeffrey B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle M. 
Clasificación:
1.0

Focus on customer service rather than revenue generation. If you take better care of your customers, the revenue will follow. I will NOT use UHaul again and will encourage friends and family NOT to use UHaul as well.

David H. 
Clasificación:
5.0

Never received a receipt.

Edwin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Antoine P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy G. 
Clasificación:
5.0

much easier than I thought it would be

Laurie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin C. 
Clasificación:
5.0

Usted son excelentes no hay nada cambiar Muchas gracias

Maria F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne C. 
Clasificación:
4.0

Friendly and helpful folks. I have used this dealer multiple times and they have always done a great job.

Dennis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tavon W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iris O. 
Clasificación:
3.0

Trailer was very old. No hitch jack, running lights not working on right side. Door sticking. Tires and axles looked good.

Andre G. 
Clasificación:
5.0

I left a picture in the truck and no one called me to inform that they found it. I actually didn't realize the it was left until 3am and would have appreciated if they had call me when they took it out since I had just returned truck. I went back Sunday to look in truck and it wasn't there after asking young lady where would it be since I know that's where it was left she had it in box in office. Glad I got it back -sentimental.

TRACEYR B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Desandra M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVISW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
5.0

Very helpful and friendly.

Albert L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeri H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Everett M. 
Clasificación:
3.0

El cliente no dejó un comentario.

VALERIEMARIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta F. 
Clasificación:
5.0

just keep doing the great job your are doing

david M. 
Clasificación:
5.0

Staff was helpful and friendly. The app worked great too!

Catherine C. 
Clasificación:
5.0

Great experience!

Ty'Tionna F. 
Clasificación:
5.0

I rent from Mechanicsville Virginia 23111. They All are the best and kindest Manager and staff and owners I have ever met. Would highly recommend this place to all.

JAMESWILLIAM L. 
Clasificación:
5.0

ND

JOHNTERENCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURIEELLSWORTH H. 
Clasificación:
2.0

The lady was not very helpful and didn't help us unhitch the trailer. She never got up from her desk.

Sheila R. 
Clasificación:
3.0

The only thing I don't like is the uhaul trucks are parked in front of my unit.

DeLisa R.  |  First Impressions 
Clasificación:
5.0

Clean unit and easy access. I also appreciate the excellent stock of boxes, locks, and other packing material. Very convenient.

Virginia D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  First Impressions 
Clasificación:
5.0

After traveling over 350 miles on Memorials weekend traffic the check in staffing was courteous and professional. I am disabled and they are helpful to me and my family: congrats on a great job. Thanks for sharing your Awesomeness.

PAMELADENISE T.  |  First Impressions 
Clasificación:
5.0

Excellent service!

Janetta Q.  |  First Impressions 
Clasificación:
5.0

I appreciate the compassion and helpfulness of the representative that assisted me

Duane T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danette B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Teryrl D.  |  First Impressions 
Clasificación:
5.0

The service was great. Thank you guys.

OMAR A.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba