We reserved the Uhaul to be picked up from the Ashland location but when we went to pick it up we were told the truck was not available at that location. We had to drive to a different location to pick it up. There was a problem with one high bean light. It flicked on and off frequently when we drove it. There was a leak on the top. It was raining during the moving and our sofa was stained during the moving.Carol F.
Customer Reviews for U-Haul Moving & Storage of Mechanicsville
Mechanicsville, VA 23111
(S Of The Windmill)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The whole experience was excellent, especially from where I picked up the trailer in New Bern, North Carolina. EXCELLENT customer service from the UHaul dealer there!Mark C. | First Impressions
I received excellent customer service from Charles he was very attentive and knowledgeable and he exceeded my level of customer care!!ðŸ‘ðŸ½ðŸ‘ðŸ½ðŸ‘ðŸ½ Job well done you need more employees like him!KIMBERLYH W.
The agent was having issues with her computer and the UHaul Program running extremely slow. I was not able to leave the location with my rental until 45mins after my pick up time. I had an appointment that I was trying to make and ending up being late b/c of the delay..Nathan P.
El cliente no dejó un comentario.Austin T.
excellent uhaul office, very efficient transaction and most helpful.David M.
El cliente no dejó un comentario.Hope R.
Natasha was awesome with awesome customer serviceDesandra M. | Overall Experience
Everything was perfect, no complaints at all. Will use this location again.Patrick M.
Excellent place excellent customer service I will tell everyone to go there.RALPH M.
El cliente no dejó un comentario.Tiffany M.
I haul has been great for providing boxes & transpotation to assist with move. Customer service was excellent at answering questions, check in etc. Great way to get moving done!!sheryl S.
I received excellent service, he has a pleasant attitude,He value my time, provided detailed explanation about the product I'm renting . His professionalism AAA+, patience , and aâ€ people -firstâ€ attitude. GraciasGrace P.
I'm a satisfied customer. Would utilize this uhaul dealership again.Craig L.
Everything was 100 percent excellent! Amazing customer service. Very friendly and reliable!Dakota B.
El cliente no dejó un comentario.Tanya C.
El cliente no dejó un comentario.Zenaye G.
The customer service was excellent, I rent from yall every other month and will not go anywhere elseJames R.
Very helpful and thoroughRick C.
Res #25088075. I rented the 15' truck for 2-days (Wed 10-Nov to Fri 12-Nov) and 205 miles. I picked it up on Wed 10-Nov-2021 in WV, On Thurs 11-Nov at about 5:00PM someone claiming to be at the Mechanicsville location told me that I needed to drop off the truck on Thurs 11-Nov at 5:00PM or they would charge me another day rental. I was 175 Miles away. She would not believe that I had a contract that stated that I was to drop off the truck on Fri 12-Nov. I waited 30-minutes for customer service, Philip helped me to get this issue straightened out. Someone changed my contract and created a mess for me that should not have happened. When I dropped off the truck in Mechanicsville (12-Nov) the intake person didn't know of anyone who called me on 11-Nov. Why did somebody at uHaul change my contract online????ROBERTLOUIS M.
Natasha Carr goes above and beyond to ensure customer satisfaction...she is friendly and courteous she is the main reason I do business with U-HaulDennis L.
El cliente no dejó un comentario.Carrie D. | First Impressions
El cliente no dejó un comentario.Constance M.
El cliente no dejó un comentario.George B.
El cliente no dejó un comentario.Julie J.
Staff was really helpful and niceRonnita W. | First Impressions
El cliente no dejó un comentario.Timothy R.
Original 10 foot truck rental had the check engine light on, and it was the only one-way 10 foot truck. They need to either post an explanation for why the check engine is on, or fix the issue prior to renting it out. They rented me a 15 foot truck for same price in exchange.Spencer B.
El cliente no dejó un comentario.John J.
The manager was amazing. Very friendly, helpful and super professionalJerry J.
I got the run around from the 900 Lumbardy location in Richmond VA. I had reserved a 20 ft. Truck I was told to go to that location to pick up when I got there they told me they had no trucks even though my reservation conformation had there address for pickup. They then sent me to the Mechanicsville location to get a truck but all they had was a15 ft one. I had to make due with that because I had people waiting for me to load I waisted time and money because of the mix up.Roderick S.
gentleman at the counter was exceptionally helpfulCarol D.
El cliente no dejó un comentario.Dominique H.
El cliente no dejó un comentario.Steve D. | First Impressions
El cliente no dejó un comentario.earl j. | Overall Experience
El cliente no dejó un comentario.Jonathan C.
The 15 foot funs but it doesn't sound good.FAITHYVETTE W.
Parking area could be better organized so you don't block others out if you don't know where to return to.Justin M.
El cliente no dejó un comentario.George B.
Excellent customer service!Jeffrey B.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.Danielle M.
Focus on customer service rather than revenue generation. If you take better care of your customers, the revenue will follow. I will NOT use UHaul again and will encourage friends and family NOT to use UHaul as well.David H.
Never received a receipt.Edwin M.
El cliente no dejó un comentario.Nathaniel J.
El cliente no dejó un comentario.Antoine P.
El cliente no dejó un comentario.Amy G.
much easier than I thought it would beLaurie H.
El cliente no dejó un comentario.Harry H.
El cliente no dejó un comentario.Martin C.
Usted son excelentes no hay nada cambiar Muchas graciasMaria F.
El cliente no dejó un comentario.Suzanne C.
Friendly and helpful folks. I have used this dealer multiple times and they have always done a great job.Dennis R.
El cliente no dejó un comentario.Tavon W.
Experience was good. One area that you could improve on is the check out process associated with returned U-Haul vehicles. As a storage unit customer, I had to wait on multiple occasions to get to my unit because of a vehicle being inspected at the entry gate. Seems like a logistics issue that can easily be rectified. GraciasDavid F. | Overall Experience
El cliente no dejó un comentario.Carl M.
El cliente no dejó un comentario.Iris O.
Trailer was very old. No hitch jack, running lights not working on right side. Door sticking. Tires and axles looked good.Andre G.
I left a picture in the truck and no one called me to inform that they found it. I actually didn't realize the it was left until 3am and would have appreciated if they had call me when they took it out since I had just returned truck. I went back Sunday to look in truck and it wasn't there after asking young lady where would it be since I know that's where it was left she had it in box in office. Glad I got it back -sentimental.TRACEYR B.
El cliente no dejó un comentario.Desandra M. | First Impressions
El cliente no dejó un comentario.Joshua P.
El cliente no dejó un comentario.TRAVISW B.
El cliente no dejó un comentario.Richard F.
Very helpful and friendly.Albert L. | First Impressions
El cliente no dejó un comentario.Jeri H.
El cliente no dejó un comentario.Kyle M.
El cliente no dejó un comentario.RICHARDROBERT C.
El cliente no dejó un comentario.Everett M.
El cliente no dejó un comentario.VALERIEMARIE H.
El cliente no dejó un comentario.Loretta F.
just keep doing the great job your are doingdavid M.
Staff was helpful and friendly. The app worked great too!Catherine C.
Great experience!Ty'Tionna F.
I rent from Mechanicsville Virginia 23111. They All are the best and kindest Manager and staff and owners I have ever met. Would highly recommend this place to all.JAMESWILLIAM L.
El cliente no dejó un comentario.LAURIEELLSWORTH H.
The lady was not very helpful and didn't help us unhitch the trailer. She never got up from her desk.Sheila R.
I have rented trailers here 3 times now.Buren W.
El cliente no dejó un comentario.SHONTAE H. | Overall Experience
El cliente no dejó un comentario.Christopher W.
Experience was great. Nothing to improve onTevar H.
Great customer service from the agents present when I picked up and dropped off!WILLIAMHUNT M.
El cliente no dejó un comentario.Carl M.
Give your customers rentals that workAngela W.
El cliente no dejó un comentario.JEREMIAHBENJAMIN D.
Excellent service!!Vernita B.
The guy at the desk was very rude when I picked up my uhaul and the front when I got in the truck smelled horribleREBECCAGAYLE B.
El cliente no dejó un comentario.CARLTONNICHOLS C.
I always have a wonderful experience at Uhaul Elm Drive Mech,Va.Vernell C.
El cliente no dejó un comentario.RYANLUKE D.
Checking in and checking out wait time was too long; no gas was in truck when it was turned over to me. Had to go to gas station immediately, still waiting on a reimbursement.Corliss S.
Lubricate the tiedowns on the front of the trailer as they were a little sticky.BRANDON G.
El cliente no dejó un comentario.SCOTTALLEN C.
Excellent service as always.Arlene B.
El cliente no dejó un comentario.CHARLENEF B.
El cliente no dejó un comentario.Michele H.
I travel 4 extra miles because this location has the best customer serviceStephanie C.
everything was fineJohn L.
Very professional!!WILLIAMRUSSELL B.
service rep professional, friendly and patient in answering my questions.James D.
El cliente no dejó un comentario.Richard J.
El cliente no dejó un comentario.TY'TIONNALASHAY F.
El cliente no dejó un comentario.Cierra M.
El cliente no dejó un comentario.Aaron L.
The on-site staff was very helpful with a lot of attention to detail. Made me feel like I was her only customer for the day.Ervin S.
Excellent service and very friendly. The one thing I would do is get updated equipment. This location does get a A+. GraciasJAMESEVERETT R.
El cliente no dejó un comentario.Saul M.
Customer service is always excellent here! They are the best!Rick H.
Excelente serviciÃ©HECTORJEOVANNY M.
In regards to my experience, there's nothing I can suggest to improve. I was in/out in less than 15 mins. The young lady that assisted me definitely knows what she's doing. This location will be my go to.Oscar G.
The only thing I don't like is the uhaul trucks are parked in front of my unit.DeLisa R. | First Impressions
Clean unit and easy access. I also appreciate the excellent stock of boxes, locks, and other packing material. Very convenient.Virginia D. | First Impressions
El cliente no dejó un comentario.Mark B. | First Impressions
After traveling over 350 miles on Memorials weekend traffic the check in staffing was courteous and professional. I am disabled and they are helpful to me and my family: congrats on a great job. Thanks for sharing your Awesomeness.PAMELADENISE T. | First Impressions
Excellent service!Janetta Q. | First Impressions
I appreciate the compassion and helpfulness of the representative that assisted meDuane T. | First Impressions
El cliente no dejó un comentario.Sheronda B. | First Impressions
El cliente no dejó un comentario.Danette B. | First Impressions
El cliente no dejó un comentario.Teryrl D. | First Impressions
The service was great. Thank you guys.OMAR A. | First Impressions
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