Customer Reviews for U-Haul Moving & Storage of Mechanicsville

3,810 reviews

8083 Elm Dr   Mechanicsville, VA 23111
(S Of The Windmill)

(804) 559-2061

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(804) 559-2061

8083 Elm Dr
Mechanicsville, VA 23111
(S Of The Windmill)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Cox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Young 
Rating:
5.0

Customer did not leave a comment.

Natalya Novgorodskaya 
Rating:
4.0

truck was far from being in good shape. The drivers door had to be SLAMMED in order to shut and the cargo roll down door was extremely hard to open and hard to close. It took all my weight to roll the door down. I am over 250 pounds.

Tom Jordan 
Rating:
5.0

Customer did not leave a comment.

Deonte Campbell 
Rating:
4.0

Customer did not leave a comment.

Mary Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Everett Mozingo 
Rating:
5.0

Customer did not leave a comment.

Bruce Walker 
Rating:
3.0

They have all the trailers and trucks parked on front of people's units. In order for someone to get into the unit they have to wait for someone to move the trucks or trailers. Also they had us pull into the gated area and told us to go park it at the far back not one time did anyone come check it for any issues

Teresa Andrews 
Rating:
4.0

The young man who helped me was excellent to deal with.

Brian Murphy 
Rating:
5.0

Customer did not leave a comment.

SARAH JENKINS 
Rating:
5.0

The UHaul employee was very friendly and helpful.

Hal Zak 
Rating:
5.0

Customer did not leave a comment.

Monica Terrell-Wright 
Rating:
4.0

Customer did not leave a comment.

Joshua Reed 
Rating:
5.0

Nothing! The place was setup nice and the customer service was amazing!

Steven Damron 
Rating:
5.0

The office people were very friendly

Gary Graham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maurice Golden 
Rating:
4.0

Customer did not leave a comment.

LaVonne Russell  |  First Impressions 
Rating:
5.0

Thank you for the excellent customer service!

Emily Wheeler 
Rating:
5.0

Customer did not leave a comment.

Justin Nuckols 
Rating:
5.0

Customer did not leave a comment.

Tom Gurley 
Rating:
5.0

Customer did not leave a comment.

Evs Bonaparte 
Rating:
5.0

Customer did not leave a comment.

nacu octavian 
Rating:
5.0

Customer did not leave a comment.

ramon pardue 
Rating:
5.0

Customer did not leave a comment.

HELEN CHARLES 
Rating:
3.0

Vehicle was not clean inside, not vacuumed out. If it was a rental car I wouldn't have taken it. Outside was dirty. Dirt, earth, on truck. I was given a truck that was parallel parked and blocked in buy two other trucks. I had to wait for another customer to leave with their truck before I could leave.

Patrick Ryan 
Rating:
5.0

Customer did not leave a comment.

John Hebert 
Rating:
4.0

Customer did not leave a comment.

Jonathan Imbody 
Rating:
5.0

Not much, was a great transaction

Jonathan Sadler 
Rating:
5.0

Customer did not leave a comment.

PATRICK SMITH 
Rating:
5.0

Natasha was great. A awesome place to storage anything.

Teiarre Alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Forde  |  Overall Experience 
Rating:
5.0

Natasha is so helpful and friendly.

Tyler Brown  |  Overall Experience 
Rating:
5.0

Everyone and everything was outstanding and in mint condition. We always had access to our unit. Excellent customer service. Always greeted with a smile. Very easy to move in and out.

Lynette Brown-Carnegie 
Rating:
5.0

Our experience was excellent. The equipment was available and we were instructed where to do. He took the time to make sure everything was in working order and we were comfortable. I would definitely recommend this location to a friend.

LUKASZ SAKOWICZ 
Rating:
5.0

Customer did not leave a comment.

Virginia Stewart 
Rating:
5.0

Customer did not leave a comment.

MV McKeown 
Rating:
4.0

Customer did not leave a comment.

Tomeeka Griffins 
Rating:
5.0

Customer did not leave a comment.

REBECCA BATCHELOR 
Rating:
5.0

Customer service was on point thank you I will be coming back

Tracey Battle 
Rating:
5.0

Staff were attentive, professional, and matchef available vehicles and assist items with what worked for my needs.

Erma Kelly 
Rating:
5.0

N/A. Great experience.

Scott Reichard 
Rating:
5.0

Nothing! … always quick easy and painless.

Jasmine Berry-Coleman 
Rating:
5.0

Customer did not leave a comment.

GEORGE BRYAN 
Rating:
5.0

Every employee I’ve came in contact with was extremely helpful. From payments, to merchandise, to general questions and renting/buying equipment. This location is always my go to for storage needs. Special shout out to Ms. Tasha who has always been so informative and kind no matter when I had questions or concerns. Thank you all for being awesome !

Avery Shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Barden 
Rating:
5.0

Customer service was excellent

Reggie Dabney 
Rating:
5.0

Staff was very friendly and helpful!!

Traci Loving 
Rating:
5.0

Natasha was helpful and respectful of my time from start to finish. Thank you.

WILBUR JONES 
Rating:
5.0

What a nice storage facility! clean, easy access and the staff in the office are exceptional and helpful and kind! Thank you, it will be nice doing business with you for the next few months!!!

Bruce Boon  |  First Impressions 
Rating:
5.0

Always great service at Elm Drive!!

Jay Styles 
Rating:
5.0

Customer did not leave a comment.

Lisa Bowling 
Rating:
5.0

gentleman at the office was excellent

Carol Dugan 
Rating:
5.0

The ladies working here were friendly and professional.

Jonathan Sadler 
Rating:
5.0

brakes soft

JAMESLAWRENCE COGBILL 
Rating:
4.0

Customer did not leave a comment.

John Balthaser 
Rating:
5.0

Its not the location that was bad it was the uhaul rental itself. The communication was awful. I would not rent from uhaul again.

Sandra Booker-Pate 
Rating:
2.0

Pretty upset that I booked an appliance dolly to have none available. I needed it pretty bad and had to move a refrigerator without it. I will not rent here again.

jeffrey meyer 
Rating:
5.0

Excellent service!

JOHN STARKE 
Rating:
5.0

Customer did not leave a comment.

Theodore Corbin  |  First Impressions 
Rating:
5.0

The manager was very professional and very courteous very informative on the process of renting a truck have been here before several times as well as many other location in this location tends to be more friendly to the customer.

PHILLIPE BREWINGTON 
Rating:
5.0

Customer did not leave a comment.

GEORGE BRYAN 
Rating:
4.0

The personnel were friendly, but the truck was very dirty. It looked like it had been driven through mud puddles, and kept dropping huge dirt clods from underneath. Not my original choice but had to go there since the truck I was scheduled to receive had not been returned yet to the original location.

Verlin Pardon 
Rating:
4.0

Natasha is really nice and helpful. Good customer service

Contessa richardson  |  First Impressions 
Rating:
5.0

This was an excellent U-Haul facility. Natasha and staff were super friendly, helpful and informative. The access was good and very clean, and cost was reasonable. I like U_Haul since they do not raise their rates frequently as other facilities do. I would definitely store my furniture here again, and would recommend this facility to others!

CHRISTINE HEIKKENEN  |  Overall Experience 
Rating:
5.0

Only negative is the UHaul policy of charging a fee if you don't fold blankets. So we folded them. But it's like a restaurant making you wash dishes after your meal. ;)

Jonathan Imbody  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Imbody 
Rating:
5.0

The customer service is amazing here! Thank you for the help and discount for the trash in the back of the van

Mike Foley 
Rating:
5.0

Wouldn't go anywhere else staff is so helpful, always nice, unlike other places. Been renting unit as well as having to rent u-hauls over the years. Best one by far !! Thank you everyone for your help, y'all are amazing. Lisa Pinson

Lisa Pinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melody Burris 
Rating:
5.0

Customer did not leave a comment.

Tammy Veney 
Rating:
4.0

Customer did not leave a comment.

Tiffany Hayes 
Rating:
5.0

Nothing could improve at this location. Top notch service and people.

emil fargo 
Rating:
5.0

Wonderful lady who set everything up was first rate! You need more like her at Uhaul.

Betty Faulkner 
Rating:
5.0

The process of renting a trailer was very easy, staff was very helpful.

Walter Snellings 
Rating:
4.0

Customer did not leave a comment.

Stacey Locke  |  First Impressions 
Rating:
5.0

Very friendly agent quick in and out.

Michael McClung 
Rating:
5.0

Customer did not leave a comment.

JAMESDOUGLAS DUNCAN JR 
Rating:
5.0

Customer did not leave a comment.

JEREMY LOWERY 
Rating:
5.0

Customer did not leave a comment.

ADRIAN LEE 
Rating:
5.0

Great experience. Friendly, helpful staff and clean, well-maintained equipment. Thanks!

Gil Cintron 
Rating:
5.0

Truck was brand new 2023, staff was friendly and quick to help, just so easy to rent and return!

Kevin Funai 
Rating:
5.0

Excellent customer service and assistance!!! THANK YOU!!!

Craijetta Lewis 
Rating:
5.0

Customer did not leave a comment.

Christopher Hudgins 
Rating:
1.0

Worst location do not use ……..

CAmarie Knepper  |  Overall Experience 
Rating:
5.0

Ms. Tarsha and her staff were very helpful and stress free in my time there.

Derek Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meredith Sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Ortiz Nieves 
Rating:
4.0

Customer did not leave a comment.

Robert Branch 
Rating:
4.0

Customer did not leave a comment.

elijah Christmas 
Rating:
5.0

Customer did not leave a comment.

Steve Dalton  |  Overall Experience 
Rating:
5.0

This location is always on top of things and are a perfect example for U-Haul .

Tony Gresham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Williams 
Rating:
5.0

Customer did not leave a comment.

CARVELL EASTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Welch 
Rating:
5.0

Not a thing

Vanessa Adams 
Rating:
1.0

Customer did not leave a comment.

Christian Marshall 
Rating:
5.0

Customer did not leave a comment.

Pamela Brooks 
Rating:
5.0

Customer did not leave a comment.

burns gibson 
Rating:
5.0

Customer did not leave a comment.

Anne Mulvany 
Rating:
5.0

The workers there are very helpful all of the ones I met.

wilison negron  |  Overall Experience 
Rating:
5.0

I have had all good experiences at this location.

Tony Gresham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS JAMES 
Rating:
4.0

Customer did not leave a comment.

Debbie Woodson  |  Overall Experience 
Rating:
5.0

Natasha may be the best manager at a Uhaul facility I have met yet. I really appreciate her.

Dawn Termani  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelyn Stevens 
Rating:
5.0

Customer did not leave a comment.

michael whitt 
Rating:
5.0

Please recommend Natasha Carr for assistance on reservations and assistance.

Alfonso Dobson 
Rating:
5.0

All I can say is Natasha is the best 😊

Robin Hall 
Rating:
4.0

The van had a terrible smell, the credit card machine didn't work. The van seats had holes and the engine light was on to be checked. The young man was very nice and very helpful.

Jennifer whitehead 
Rating:
5.0

I have been at this store several times and they have been very helpful. I can't remember the managers name but she is very helpful.

Kim Wyatt 
Rating:
5.0

Customer did not leave a comment.

Kym Gee 
Rating:
5.0

Repeat. Satisfied customer

DERITH HATCHER 
Rating:
5.0

Customer did not leave a comment.

Kleber Gomes 
Rating:
5.0

Great job!!!!

maurice dyer 
Rating:
5.0

Customer did not leave a comment.

April Piercy 
Rating:
5.0

No complaints. The staff were super helpful and I was quickly on my way. Drop off was also quick and easy.

Christopher Grim 
Rating:
5.0

Customer did not leave a comment.

GEORGE BRYAN 
Rating:
5.0

service was very professional and courteous

david myers 
Rating:
5.0

You guys are amazing, I was in and out quickly, I will always use U-Haul for all my moving needs! It’s beyond easy and incredibly affordable, cannot believe how easy it was to drive and get everything I needed done, thank you team for your support and ease of use.

ecker Deltoro 
Rating:
5.0

customer service at the desk was excellent at pickup and drop off

Carol Dugan 
Rating:
1.0

Customer did not leave a comment.

Stephan Kessler 
Rating:
5.0

We enjoyed our experience at this location as well. We used the overnight drop box and it was easy to navigate.

Kassandra Bolash 
Rating:
5.0

Customer did not leave a comment.

Corey Stanley 
Rating:
5.0

Everyone I worked with was professional and friendly.

Shakeema Harris 
Rating:
5.0

Customer did not leave a comment.

Brandon Delaney  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sharon White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tenisha Harrell  |  First Impressions 
Rating:
5.0

If I ever needed another storage facility again this would be the only place I would use. I also rented certain vehicles from this facility.

Kenneth Turner  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Warren West  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Hart  |  Overall Experience 
Rating:
4.0

Tried to pay in cash one time and they acted like it was an inconvenience

edward milstead  |  Overall Experience 
Rating:
5.0

The store manager has a wonderful heart and is very polite.I have been dealing with this facility for almost 3 years now and she is always awesome.I don’t think I would visit another uhaul store because nothing is better than seeing a smiling and friendly face when visiting a store.

Melvin Fauntleroy  |  First Impressions 
Rating:
1.0

I was told that I had a free month month of storage upon renting my truck. I was misinformed by 5 different people that I spoke with,I was given a raggedy truck, and my storage was NOT FREE!!!! I had to end up paying $95 for it!!! All because the people that works through u haul is NOT properly trained or know accurate info!! So yes my entire experience sucked and I will not recommend nor will I ever come back!!

Sabrina Jefferson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFERANNE MULLEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal gray  |  Overall Experience 
Rating:
5.0

Never had a single issue or complaint. Excellent staff and storage spaces.

Helena-Jade Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasmine jackson  |  First Impressions 
Rating:
5.0

Clean, secure, and convenient.

adam neslon  |  First Impressions 
Rating:
5.0

The staff was accommodating and very kind when adjustments were needed. I am super happy with their service and their professionalism!!!

Michelle Shearn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Turner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenneth Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Turner  |  First Impressions 
Rating:
5.0

The staff was very professional and skilled. Ms. Natasha Carr was very helpful and meet all of my needs. I will recommend anyone that I know that will need service from U-Haul to go to the location I received services from.

Katisha Dickerson  |  First Impressions 
Rating:
5.0

Staff was extremely kind and helpful and the facilities were always neat, clean, and easy to access.

LOREN BROWN   |  Overall Experience 
Rating:
5.0

Excellent customer service and very helpful and friendly.

Lynette Brown-Carnegie  |  First Impressions 
Rating:
4.0

Manager was fantastic

CHARLES ALTIZER  |  First Impressions 
Rating:
5.0

Great staff!!!!!

BRENDA ALMEIDA  |  First Impressions 
Rating:
5.0

The staff is awesome! Super-friendly and helpful.

Meredith Ottens  |  First Impressions 
Rating:
5.0

Tasha (the manager) at the Elm Drive location in Mechanicsville, VA was amazing from “Start” to “ Finish”. Her knowledge of products and services of Uhaul was stellar. Her consistent professional demeanor was kind and courteousness throughout each interaction with her. She took the time out to help me understand my options during my “rental unit” lease and even in my moving process and relocation to NY state. Tasha is indeed an asset as an employee in her role at Uhaul and represents the company well. My interactions with her definitely exceeded my expectations. I would definitely rent a storage unit from an Uhual dealer again.

LETITIACHANELLE BRACEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

S Huggins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chaka fraierson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darlene King- Wadley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACOB BRENT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Morris  |  First Impressions 
Rating:
4.0

Staff was polite professional helpful

Tessie Simms  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tonya Christian  |  Overall Experience 
Rating:
4.0

I liked the storage unit but I couldn't afford the price any longer fixed income stuff

Sharon Russell  |  Overall Experience 
Rating:
5.0

Great

Terry Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy Jarman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Dodson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Verna Berry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya Christian  |  First Impressions 
Rating:
5.0

Great and accommodating very friendly staff

Angela Willis  |  First Impressions 
Rating:
5.0

Great customer service.

CYNTHIA MORGAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn Termani  |  First Impressions 
Rating:
5.0

Good job, Uhaul!

PHILLIPMATTHEW GERK  |  Overall Experience 
Rating:
5.0

Manager and staff was friendly and helpful, they made sure my needs were met. I definitely would recommend this location. My things were kept safe and no damage. Awesome people and awesome service!!

MARCELLA HEAD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randall Cryderman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMIE PARKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY MCCOY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEQUILA PRINCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOREN BROWN   |  First Impressions 
Rating:
5.0

Very helpful and accommodating! Thanks!

PHILLIPMATTHEW GERK  |  First Impressions 
Rating:
5.0

The manager and her assistant was helpful and knowledgeable, it was convenient and reasonable. They offer free storage for a month with a truck rental and it made my move easy and worry free.

MARCELLA HEAD  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

STEVIE CROWLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tenisha Harrell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terry Floyd  |  Overall Experience 
Rating:
5.0

The representative was very nice. Helping me whenever I needed. The storage unit was my Mom's. She passed away in August of 2020. Thank you!

Duane Taylor  |  Overall Experience 
Rating:
5.0

Thank you

Marcus Kenney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ana Nuckols  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Hart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madison ONeill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Johnson  |  Overall Experience 
Rating:
5.0

I loved the entire experience and move in. Only thing I wished I could of done before hours was closed was got another unit or a larger unit because the one I got was small and jammed packed. I won't be able to go to unit to get anything without taking out everything.

April Harrod  |  First Impressions 
Rating:
5.0

The two young lady that I dealt with at Uhaul on Elm Street was very nice courteous well knowledgeable friendly made my experience with Uhaul one agrees ever had

JOSEPH SMITH  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Glenda Willliams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danette Bland  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Karen Hutcheson  |  First Impressions 
Rating:
1.0

Dead mice decomposed in unit and had 3 other spots not cleaned up

Karen Hutcheson  |  Overall Experience 
Rating:
5.0

Good service and rates

Linda Hackett  |  First Impressions 
Rating:
5.0

I was in a state of panic because I needed to move but my new home is not ready. Tosha advised me of all of my options to include storage. She has no idea what her kindness and patience with me meant.

MICHELLEMARY COLLINS-ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ellen Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Warren  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILLIPMATTHEW GERK  |  Overall Experience 
Rating:
5.0

The facility was secure but there was no light inside the unit. The staff is welcoming and efficient. Promoted safe distancing between themselves and customers. This is why we use the particular U-Haul.

John Snellings Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY MCCOY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kamesha Kittrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alexander bowles  |  First Impressions 
Rating:
5.0

Very pleased with the whole experience. Staff was very helpful and courteous. When our storage fell through I was very thankful we could get a unit on the spot. Would definitely recommend and will be returning to this location in the future.

LISA LUTHER  |  First Impressions 
Rating:
5.0

Great customer service.

LATOSHAMONET OTEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEUNGR MARTIN  |  Overall Experience 
Rating:
5.0

good all around!

PHILLIPMATTHEW GERK  |  First Impressions 
Rating:
5.0

Nice staff very patient

Dayshaunda Shelton-Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melaine harrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Comuzzi  |  Overall Experience 
Rating:
5.0

Very good experience. I’ve rented at other facilities. The store is well stocked with moving supplies and prices for boxes are cheaper than big box stores. The manager, Natasha Carr, helped me get a moving van for a day after another franchise canceled a two month reservation without warning. I’m forever grateful. The storage unit was clean and always easy to access.

Virginia Downey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helena-Jade Edwards  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GEORGEM WILLIAMSON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

crystal sykes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRANCEMONCELLO MASSENBURG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TY'TIONNALASHAY FRAIERSON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jameen smith  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrea Lewis  |  Overall Experience 
Rating:
5.0

Great customer service from Charles in the Mechanicsville VA location

CYNTHIA MORGAN  |  First Impressions 
Rating:
5.0

The whole experience was excellent, especially from where I picked up the trailer in New Bern, North Carolina. EXCELLENT customer service from the UHaul dealer there!

Mark Comuzzi  |  First Impressions 
Rating:
5.0

Natasha was awesome with awesome customer service

Desandra Mallory  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie Durgin  |  First Impressions 
Rating:
5.0

Staff was really helpful and nice

Ronnita Washington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Dalton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

earl jackson  |  Overall Experience 
Rating:
3.0

Experience was good. One area that you could improve on is the check out process associated with returned U-Haul vehicles. As a storage unit customer, I had to wait on multiple occasions to get to my unit because of a vehicle being inspected at the entry gate. Seems like a logistics issue that can easily be rectified. Thanks

David Fose  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Desandra Mallory  |  First Impressions 
Rating:
5.0

Very helpful and friendly.

Albert Lutton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHONTAE HALSEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leroy craddock  |  Overall Experience 
Rating:
5.0

Superior customer service!

Jonathan hardwicke  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra Coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene Williams  |  Overall Experience 
Rating:
3.0

The only thing I don't like is the uhaul trucks are parked in front of my unit.

DeLisa Roane  |  First Impressions 
Rating:
4.0

Was very pleased with U-haul. The staff was extremely helpful, kind and courteous. Overall pleasant experience. ....the only issue I ever had was with your website for paying on unit. Somewhat miss leading about payment time. First time using went on line day before due was and stated no charge... Knew I'd gotten month free, so the next time I went in to pay I had a late fee. It was explained to me, but I felt the site was purposely leadimg. The time at Mechanicsville U-haul was great.

Barbara Barnes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tomeka Johnson  |  Overall Experience 
Rating:
5.0

Natasha the general manager was very helpful and went above and beyond to make certain that my needs were met.

Sheldon Hogan  |  Overall Experience 
Rating:
5.0

Clean unit and easy access. I also appreciate the excellent stock of boxes, locks, and other packing material. Very convenient.

Virginia Downey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kurt thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Beetz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LEWIS PARSLEY  |  Overall Experience 
Rating:
5.0

After traveling over 350 miles on Memorials weekend traffic the check in staffing was courteous and professional. I am disabled and they are helpful to me and my family: congrats on a great job. Thanks for sharing your Awesomeness.

PAMELADENISE TAYLOR-HURST  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Travis Chenault  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vernell Cosby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENISE HILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HOPKINS  |  Overall Experience 
Rating:
5.0

Kenya and Natasha were very helpful. They provided me with excellent customer service and I love the way the manager assisted her when she needed direction. Providing time-conscious services, which is important to someone with a busy schedule. I appreciate the services they provided and would recommend this facility to anyone in need of moving or storage services.

TUNISIA HAAMID  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Roane  |  First Impressions 
Rating:
5.0

It gets a little congested sometimes getting in and out of the lot, but other than that, this place exceeded my expectations. I would definitely recommend getting a storage unit here to anyone looking for some extra space.

Jamie Collawn  |  Overall Experience 
Rating:
5.0

Excellent service!

Janetta Quarles  |  First Impressions 
Rating:
5.0

I appreciate the compassion and helpfulness of the representative that assisted me

Duane Taylor  |  First Impressions 
Rating:
4.0

Had units for approx. 3 yrs....very pleased with cleanliness of facility, office and the customer service of the attendants at this location.

jean Gibson  |  Overall Experience 
Rating:
2.0

At the time I rented the storage unit, I was assured that the first month was free and thereafter all additional payments would be automatically billed to the credit card on file. Then about the time the storage fee is due, I start getting all these phone calls stating that my payment is overdue. I go in to make the payment and I get charged a $15-20 late payment fee. That’s when I am informed that autopay was never set up! Not a happy customer at this point. Is there anyone who’s willing to remedy this? In addition, they said they sent me a receipt for my payment on storage facility. Never arrives in my email. Have to call back, stay on hold for 15 minutes, they email me a receipt but nothing to show what was billed to the card. Now, have to call back and request receipt again. Very annoyed and dissatisfied. Not a seamless, reasonably pleasant experience doing business with UHaul.

Jo Ann Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheronda Baker  |  First Impressions 
Rating:
3.0

I never got into my unit without having to wait. The access was ALWAYS blocked with trucks being returned, being clean out after return or just sitting in the driveway. Very frustrating when you are on a schedule and have to wait. I even had employees let me go in through the out gate to get around the traffic jam.

Thomas Ferguson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danette Bland  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teryrl Dantzler  |  First Impressions 
Rating:
5.0

great customer service friendly and knowledgeable

pete ortiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara Valentine  |  Overall Experience 
Rating:
5.0

The attendant that assisted me on Sunday was very kind and thorough. She was able to find what I needed aNd had a pleasant attitude. The next day we needed a storage unit and the manager on duty was just as kind and helpful. I would definitely use this location for future needs and would recommend to anyone in need. Thank you for being the difference.

anthony baptiste  |  First Impressions 
Rating:
1.0

I received a free 30 day storage unit. The owner/employee manually opened the gate for me and I enter the facility to unload/load my items into my newly acquired unit. Upon completion of unloading I proceeded to exit the storage. Prior to leaving I put my code (which was created & provided by the owner/employee) into the gate access kiosk & it opened. I returned the next evening around 8:18pm and my code was denied. Same code, same location. The only difference is it was the entry kiosk. The evening prior I used my code in the exit kiosk. I was continually denied access. I was told by the owner & it’s also on their website, that access hours are 5am-10pm. I’ve been waiting almost an hour & have been on hold with corporate for over 30 minutes & counting. I will have to temporarily end this comments section of the review for this facility until I am able to get a resolution as I’m still waiting 9:14pm Friday, September 11, 2020....to be continued

Don Hemmings  |  First Impressions 
Rating:
5.0

The staff was very very helpful! And a pleasure to work with on all occasions!

Steve Snavely  |  Overall Experience 
Rating:
5.0

It was awesome! Quick and easy! Staff on both ends great. Would highly recommend to a friend or family member. Thank you

Dawne Martin  |  First Impressions 
Rating:
5.0

The Lady at the front desk is very helpful. I would. Recommend my friend their because of her. She always nice to me

RENEE RUTH  |  Overall Experience 
Rating:
5.0

Natasha Carr was extremely helpful and kind, she went above and beyond to help me! Excellent customer service!

MYISHA JIMERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

renae leahy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renae leahy  |  First Impressions 
Rating:
2.0

I had no problems from the facility... But when doors were replaced and locks were changed.. many issues afterwards all stemming from the poor quality of locks that were provided by uhaul... No management in place at facility to help.. still charged fully even though I couldn't access my belongings over a 3 month period. I requested a manager to call me, never received one... Cut wrong lock off door... Besides that, they were wonderful

JOHNNY CATTERTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry Davis  |  Overall Experience 
Rating:
5.0

NA

judy rains  |  Overall Experience 
Rating:
5.0

Everything was great, the service, the unit space for the money I spent. I also rented the truck from this location to close out my account. All went well.

Ericka Lewis  |  Overall Experience 
Rating:
5.0

Thank you !!!!!

Tomeka Johnson  |  First Impressions 
Rating:
1.0

The women working there is very rude. She was rude when I checked in. And then very nasty when checking out. She was rude to the sheriff as well. I tried to call the. DM 3 times. No call back.

Deborah Zak  |  Overall Experience 
Rating:
4.0

Overall pleasant experience

JOANN ROYE  |  Overall Experience 
Rating:
1.0

It was a mess. She gave me a unit with a lock. Then we went back into office to switch units. It left me with a charge. She said management will fix in the morning. Never heard from them! Lots more

Deborah Zak  |  First Impressions 
Rating:
5.0

Jill is awesome! She take the time to make you feel at home. She also never slows you down if your in a rush! What a great representative of the u-haul family. Thanks Jill!

Bruce Buechele  |  Overall Experience 
Rating:
5.0

Jill and Christopher were two of the nicest people we dealt with in our moving experience. They were great.

Michael Armbrister  |  First Impressions 
Rating:
5.0

Great location, very secure, and manager was really friendly and went out of her way to help us.

Torres Terry  |  Overall Experience 
Rating:
4.0

Overall satisfied, only concerns were poison/rodent box in unit, net ceiling and pine needles and dirt/sand front of unit, probably from run off. Not enough not to recommend or use again. Thank you

Elizabeth Polek  |  Overall Experience 
Rating:
5.0

Jill was and is awesome! Fantastic customer service.

Roland Drew  |  First Impressions 
Rating:
4.0

Customer svc was good. Associate didn't seem to know what was going on and had to call the manager to know where my reservation was. Also needs >1 person staffed bc they're always busy here!

Nancy Puello Ochoa  |  First Impressions 
Rating:
5.0

Jillian Jackson was phenomenal! She helped us get a storage unit and return the trailer that we had driven across the country. I cannot say enough great things about her!

William Gillette  |  First Impressions 
Rating:
5.0

We had no issues.

Jennifer Goodwin  |  Overall Experience 
Rating:
5.0

Great service and facility!

Sandra Fraebel  |  Overall Experience 
Rating:
5.0

Staff was always friendly & accommodating. Great customer service! Especially Jillian

Lisa Caspero  |  Overall Experience 
Rating:
5.0

The manager at the Mechanicsville Uhaul is very knowledgeable and is very helpful.

MELANIE MCMANAMA  |  Overall Experience 
Rating:
5.0

Good service. Good value.

Kelli Osborne  |  Overall Experience 
Rating:
5.0

I am a HUGE fan of Jill and the staff there!

Page Pigg  |  Overall Experience 
Rating:
5.0

Ms. Jill over there on Elm Drive is the best thank you so much for all of your help & support in my time of need. I'm so grateful & I appreciate all you have done. Great customer service keep it up.

Quintarsha Wooten  |  Overall Experience 
Rating:
5.0

Thanks

Brandon Feldkamp  |  Overall Experience 
Rating:
5.0

Great people, Great service!

Bruce Buechele  |  First Impressions 
Rating:
4.0

The young lady was great. She was helpful, knowledgeable, and very pleasant. However I felt sorry for her it was extremely busy, but she handled all well considering she was the only one working.

Barbara Barnes  |  First Impressions 
Rating:
5.0

Everyone was extremely courteous and helpful and Jill was such a wonderful, friendly, helpful lady! I will recommend U-Haul to everyone I meet that may need a storage facility!

William Young  |  Overall Experience 
Rating:
4.0

good service

Steven Kramer  |  Overall Experience 
Rating:
5.0

Jill and the woman who helped me get the units were amazing and went above and beyond to help!!! I definitely was pleased with how easy and helpful they were to me during a very stressful situation.

Elizabeth Dudley  |  Overall Experience 
Rating:
5.0

The service was great. Thank you guys.

OMAR ABU-JAMOUS  |  First Impressions 
Rating:
5.0

This uhaul is an an example of excellence.

Tony Gresham  |  Overall Experience 
Rating:
4.0

The staff was very helpful and were able to take care of my needs.

Terry Oglesby  |  Overall Experience 
Rating:
5.0

Excellent

Sydney Scotland  |  Overall Experience 
Rating:
4.0

Ms. Jillian Jackson was a blessing to me and an asset to the company since July 2016 (for me). Thank you ALL so much for wotking with me. I will not soon forget and will surely share experience.

JOY JACKSON  |  Overall Experience 
Rating:
5.0

Staff is very cordial and easy to work with. They were very informative and helpful.

Basil Evans  |  First Impressions 
Rating:
5.0

The manager made a high stressed situation go smoothly. Outstanding service.

Tony Gresham  |  Reservation 
Rating:
4.0

A new roof on the facility is great but it was disturbing to figure that out when my belongings were covered in roof debris, dust, shingle scraps and nails. Notice should have been given to tenants.

Barbara Washington  |  Overall Experience 
Rating:
3.0

During tenure of service, rate was raised three times. Being from out-of-state, often the payment was late. By end of the month, the rate had tripled or even higher. Contents had excessive mildew.

JIM SPROUSE  |  Overall Experience 
Rating:
5.0

Wonderful staff and very convenient! I’ll always and only go with Uhaul thanks to experiences like this one!

Jesse MacLelland  |  Overall Experience 
Rating:
5.0

I loved the service I received each time I visited. The workers always were polite and friendly to me and my family. We appreciate everything the workers have done for us.

Nicole Peace  |  Overall Experience 
Rating:
5.0

N/a

Rashelle Thrower  |  Reservation 
Rating:
5.0

Wonderful people

Sandra Hall  |  Overall Experience 
Rating:
5.0

Great staff

Sandra Hall  |  Reservation 
Rating:
5.0

Excellent !

Jeff Talley  |  Overall Experience 
Rating:
4.0

The facility is convenient, clean, and budget friendly. My constructive feedback would be park trucks for rent and/or return in a place other than the entrance gate; they block those trying to enter.

Francis Gilhooly  |  Overall Experience 
Rating:
5.0

everyone was real nice and the unit was clean

Beverly Corp  |  Overall Experience 
Rating:
5.0

Great Company!!

ERICA BARFIELD  |  Overall Experience 
Rating:
5.0

Was there 3 years had no problems !

CHRISTOPHER HOLLINS  |  Overall Experience 
Rating:
5.0

Great service !

Jeff Talley  |  Reservation 
Rating:
4.0

The staff was very helpful. The storage unit itself is hard to open.

Michael Guida  |  Reservation 
Rating:
5.0

I had a great experience at the uhaul in mech. Would recommend them

Kim Brightwell  |  Reservation 
Rating:
5.0

Great experience

Cheryl Cosner  |  Overall Experience 
Rating:
5.0

this would be the only co I will ever go to, great personnel

Barry Eckert  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

Susan Byers  |  Overall Experience 
No reviews have been submitted for this location.

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