El cliente no dejó un comentario.ANGELA M.
Customer Reviews for U-Haul Moving & Storage of McAdams Park
Wichita, KS 67214
(One Block West of 135 on 13th Street)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.walter P.
El cliente no dejó un comentario.James B.
I didn't catch his name but the man who helped us get checked out and everything was very polite and knowledgeable. It is nice to deal with friendly associates. Great customer service!Michelle M.
The truck could have used a wipe down. Otherwise a good experience! Very quick and efficient service!Stuart H.
El cliente no dejó un comentario.Keith B.
El cliente no dejó un comentario.BILL J.
Seems a little asinine that you have to go a specific direction to drop the uhaul back off. The guy who takes the trucks away was standing right there but wouldn't just take the truck where I pulled in. I had to go back out onto the main road and come from the opposite direction and park the truck directly in front of him for him to take it away. Seems like a lazy and weirdly specific process. Just take the truck from the customer where ever they pull in. The process also isn't clear or explained you are just supposed to know that you approach from the other side. User Experience 101 - You're supposed to make the customer process easy for them, not for you.Hunter J.
The truck itself sounded like it was going to fall apart.Barry G.
El cliente no dejó un comentario.DENISE E.
El cliente no dejó un comentario.Elseo P.
El cliente no dejó un comentario.patty P.
El cliente no dejó un comentario.DENISE E.
Denise was great! Thank you!April R.
El cliente no dejó un comentario.Jason T.
El cliente no dejó un comentario.Michael M.
Not allow your employees to use marijuana while at work. Same truck was rented a month apart and had a strong odor both times.Devin C.
El cliente no dejó un comentario.Micah T.
El cliente no dejó un comentario.Rachel M.
El cliente no dejó un comentario.Danny W.
El cliente no dejó un comentario.Nicole L.
The staff were very friendly and helpful. Keep it up!MARK V.
This was an awesome experience! The counter associate was very helpful in finding me the correct trailer for my needs and the hispanic gentlemen was extremely helpful with attaching/detaching the trailer. Will be renting from this location again.Thomas B.
Best experience ever with U haulReba H.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Harry L.
El cliente no dejó un comentario.John M.
Would recommend â€œOzium Air Cleanerâ€ to be sprayed in vehicles between customer use. Not a powerful strong lingering scent, but a quick spray in the vehicle before parking it will help â€œdefunkâ€ the vehicle.Alexander B.
DENISE IS THE BEST â˜ºï¸Janice M.
Super D DuperJoe G.
Drop-off was impressively quick and the staff was the nicest ever.Yia Y.
El cliente no dejó un comentario.cindy W.
In and out within a few minutes,service was great.LEE H.
El cliente no dejó un comentario.Stephen P.
The staff was very conscious about making sure I had a fully functioning and appropriate vehicle.Peter O.
Did my order go to collections?sarah G.
They were great and friendly. Helpful and answered all my questions. Help my husband hook everything up.shana T.
Very friendly, knowledgeable, and professional.Cindy W.
Truck was dirty from last customer, but the service was Swift.Erik T.
El cliente no dejó un comentario.Lonnie M.
Good experience.DANA B.
The truck was dirty and it shifted very hard. Almost like it doesnt have enough transmission fluid.Thomas P.
El cliente no dejó un comentario.John T.
Denise was awesome in helping get my truck reservation.Julie A.
had a good person help meBeverly B. | First Impressions
El cliente no dejó un comentario.Michelene D.
very friendly and helpful customer service. Denise was excellent in communication and making the process quick and easy.Brett C.
Best U-Haul service every time.PERRY W.
El cliente no dejó un comentario.Heather B. | First Impressions
El cliente no dejó un comentario.June N. | First Impressions
El cliente no dejó un comentario.JOANN M.
Second time using this location......fast friendly team that exceeded my expectations!Michael M.
El cliente no dejó un comentario.Grace D.
The gas tank barely had a quarter tank in it. Is that normal? Place was very clean and nice. Customer service could have been better.Candi H.
El cliente no dejó un comentario.Kirsten F.
The truck I rented was clean and clearly new, as it had less than 4,000 miles on it. Checking in when I got back was easy and quick as well.Ashley G.
I think I was over charged for gas. I put gas in the truck. I put it where it was when I picked it up. The guy that checked me out when I picked up was very nice.Celina P.
El cliente no dejó un comentario.Kristopher N.
El cliente no dejó un comentario.Robert B.
All employees ther so nice I think you did everything for the customer thank you so muchMohammed A.
El cliente no dejó un comentario.josh G.
El cliente no dejó un comentario.MARIA V.
El cliente no dejó un comentario.Keria P.
Denise and all other staff were professional, helpful .when something in the moving may seem complicated, Denise an others working had solution- options for storage options as wellNelson E.
El cliente no dejó un comentario.Donnitta L.
El cliente no dejó un comentario.Jessica K.
The lady at counter was very knowledgeable and helpful. I would rent from this location againChris M.
El cliente no dejó un comentario.MICHAEL B.
High quality service for reasonable price. Would recommend to use this location of Uhaul.Mykhaylo H. | Overall Experience
El cliente no dejó un comentario.DENISE E.
El cliente no dejó un comentario.Mariah B. | Overall Experience
I pulled into the equipment drop off location and waited in my vehicle for more than 10 minutes, as per the POSTED instructions. When no one came out, I went inside to get assistance. There were two workers talking with one another behind the counter and I had to wait for them to finish their conversation before they could assist. I had actually put more fuel in the vehicle than was required, but was not compensated for that. This was a very frustrating experience.Misty L.
El cliente no dejó un comentario.Kevon W.
People were great. The website needs to accurately reflect the opening of the tailgate. The actual trailer was 12 inches smaller than website specificationsJoe G.
El cliente no dejó un comentario.Tejuon W.
El cliente no dejó un comentario.Anthony R. | First Impressions
El cliente no dejó un comentario.Bayley W. | Overall Experience
I was given excellent serviceWilliam D. | First Impressions
Tight location and a lot of traffic but it was around 5pm nothing you can do about that. Also drop off of rental needs to be swept a lot of stuff on the ground that could give you a flat tire.andy R.
El cliente no dejó un comentario.William A.
Inside was clean, but outside was filthy.Melissa M.
El cliente no dejó un comentario.Tori C.
El cliente no dejó un comentario.Jeff C.
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.RICHARD M.
El cliente no dejó un comentario.Mitchell B.
Denise was extremely kind & helpful. I really appreciated her kindness & understanding as well as her willingness to find a solution for me.Brandi C. | Overall Experience
El cliente no dejó un comentario.Craig H.
Customer service was very professional and Denise was very helpfullyMichael G.
The service person quickly removed the front wheel straps and safety chains releasing the loaded vehicle from the trailer and extended the ramps. I backed the car off of the trailer. The service person then unhitched the trailer from my tow vehicle and disconnected the lights and safety chains. Great service at this drop-off location!JAMES H.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.charan K.
Parking at the front is very limitedStephen L.
El cliente no dejó un comentario.Drew W.
El cliente no dejó un comentario.Glen M.
I love this location. No hassle and they speak English.Phil F.
The check-in process was not easy, the appliance dolly was not included even though I had reserved it, and the staff was not helpful.Michael W.
Everyone was very friendly and helpful.Robert H.
El cliente no dejó un comentario.Anthony R.
Self service not easy to followLedy B.
El cliente no dejó un comentario.CHARLES P.
The customer serviceAyanna S.
El cliente no dejó un comentario.Paula H.
El cliente no dejó un comentario.raymond L.
El cliente no dejó un comentario.Mike R.
El cliente no dejó un comentario.Joyce G.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.JENSA W.
The staff working were fantastic. Both when u set up the unit and closed it. There was an old mouse/rat trap box in my unit when I arrived. Otherwise the experience could not have been any better.Mark H. | Overall Experience
El cliente no dejó un comentario.Paula H. | First Impressions
El cliente no dejó un comentario.christopher c. | Overall Experience
El cliente no dejó un comentario.austin j. | Overall Experience
El cliente no dejó un comentario.Nora A. | Overall Experience
El cliente no dejó un comentario.Kundayi J. | Overall Experience
El cliente no dejó un comentario.SHARON W. | Overall Experience
Denise and the staff here are awesome. I'd drive miles just to store here again if I ever had toJason H. | Overall Experience
El cliente no dejó un comentario.Francis B. | Overall Experience
Check in was easy and fast. Equipment check in was easy and people were very helpful.christopher c. | First Impressions
El cliente no dejó un comentario.Anthony B. | First Impressions
You guys were great and I am truly grateful. Thank you for everything.Mary G. | First Impressions
El cliente no dejó un comentario.Kenneth W. | Overall Experience
Everyone was helpful and wonderful, especially Denise in Wichita, and Colleen from the Kansas City office. Thanks for all of your help!Mary Anne S. | Overall Experience
The staff off 13th st went above and beyond to accommodate my needs and what I wanted.LEXI J. | First Impressions
El cliente no dejó un comentario.Beverly G. | Overall Experience
The lady who made my reservation made it in a city 400 miles away and they have no drive up units available at all. Fu uhaulBlake M. | First Impressions
El cliente no dejó un comentario.Francis B. | First Impressions
She had a crush of turning and handled everybody quickly and professionally. Awesome is a word that comes to mind.thomas b. | First Impressions
Even on cooler days, the building was quite hot (above 80*F). The elevators are dangerous due to the doors not staying up when opening/closing them. We'd have to push it up and rush into the elevator quickly to avoid being hit or the gate hitting our items. With other more modern and safer options in the area, I won't be using this facility again. However, the staff was helpful!David O. | Overall Experience
El cliente no dejó un comentario.Erin M. | Overall Experience
Wish the storage access was a little later in closing or 24 hr.Jason H. | First Impressions
El cliente no dejó un comentario.Robert R. | First Impressions
El cliente no dejó un comentario.Kundayi J. | First Impressions
El cliente no dejó un comentario.Monte N. | Overall Experience
The store manager went above and beyond her way to insure me everything was going to be ok with my moving process.Ruby M. | Overall Experience
El cliente no dejó un comentario.Matt H. | First Impressions
Dennis went above and beyond helping me. She runs a well maintained facility. And she is a super customer service star!!!!⭐️⭐️⭐️⭐️⭐️Linda V. | First Impressions
The second floor units are difficult to get to. With two old freight elevators, one of which being broken on multiple visits and the other not always available, it was not terribly convenient to access my unit. I moved to a more modern, ground floor storage facility elsewhere.Christopher S. | Overall Experience
OkMWAURA K. | First Impressions
El cliente no dejó un comentario.ASHLEY W. | Overall Experience
El cliente no dejó un comentario.annie j. | First Impressions
El cliente no dejó un comentario.Eddie T. | First Impressions
My only complaint is that the access doorr should have been open but we had to swipe every time we wanted to enter.Hailey N. | First Impressions
El cliente no dejó un comentario.Lynn N. | First Impressions
Somebody got into my facility when I was just a little late on my payment and rummaged through my stuff taking some things.Tara W. | Overall Experience
Very rare that I would say "excellent" of my own free will. I have become accustomed to antagonism, masquerading as service. NOT in this case AT ALL. You have an excellent service person at this facility. Further, it seems apparent to me that you have repurposed an older, existing facility with modern storage equipment and security features. I am extremely impressed. It seems to me that someone has "re-thought" and somewhat reinvented Uhaul as a modern competitive company, much different from my experiences thirty years ago. Such a pleasure to see where this company has gone, particularly in an Era when "obstacle-tech" has become a prized asset of so many otherwise, product desirable companies.DAVID R. | First Impressions
Fast & speedyTashia F. | First Impressions
El cliente no dejó un comentario.Joan M. | First Impressions
Keep up the good work !vanita w. | First Impressions
El cliente no dejó un comentario.Steven S. | First Impressions
El cliente no dejó un comentario.Sharon G. | Overall Experience
The best service that girl was great.sharron b. | First Impressions
Did not appreciate the non-refunding of a pro-ration of rental fee when leaving before the end of the paid month.Susan D. | Overall Experience
Despite being on the second floor, the availability of carts and the large elevator made carting everything in and out a breeze.Phillip B. | Overall Experience
This place sucks and i would never use it again .. your tow dolly put a 4000 dollar dent in my car and Uhaul said it wasnt there fault please be careful when using tow dollies from uhaul uhaul u pay .Laura J. | Overall Experience
El cliente no dejó un comentario.ADAM B. | Overall Experience
too high priced fore what you get in return.Steven S. | First Impressions
El cliente no dejó un comentario.shantale m. | First Impressions
El cliente no dejó un comentario.Burkley S. | First Impressions
Locks were placed on my unit twice and I wasn't notified. First time they didn't have a key and wouldn't cut the lock off!! Took 2 days to get a resolution. Second time they acted like it was no big deal because the circle lock is required and free when you rent the unit. Wasn't given one when I rented and had been there a year. Worst customer service ever!! They also charge a $20 late fee if rent is 1 day late. Will never use them if I need storage in the future.Darcy D. | Overall Experience
El cliente no dejó un comentario.Liselca R. | Overall Experience
El cliente no dejó un comentario.Karla H. | Overall Experience
the two guys that helped me out were Awesome. treated me like a Queen on this move.LAURA J. | First Impressions
You guys said my bank put a hold on 41.77 and they do not i was not reimbursed by you. Hold time is like 30minsKila R. | First Impressions
El cliente no dejó un comentario.Rebecca F. | Overall Experience
El cliente no dejó un comentario.Zarah A. | First Impressions
Christian and Rodrick were excellent representatives of your company !! They made our experience w UHAUL excellent, they were kind, cheerful and more than helpful!!JAN R. | Overall Experience
Rene Lainez in Wichita was awesome and salvaged the already stressful time for me and my family by having compassion and great customer service skills. Garrett however definitely needs to brush up on his customer service especially since he is a manager!!!James B. | First Impressions
Super helpful!Robin W. | First Impressions
Great servicekiara c. | Overall Experience
El cliente no dejó un comentario.Amanda K. | Overall Experience
El cliente no dejó un comentario.rebecca b. | Overall Experience
El cliente no dejó un comentario.Kimberly L. | First Impressions
El cliente no dejó un comentario.Jasmine A. | Overall Experience
El cliente no dejó un comentario.Ron K. | Overall Experience
The people who work there are attentive and friendly. When you walk in you are greeted and asked if you need help. I was checking out and the process was quick and easy. Something I really appreciated.Kelley N. | Overall Experience
El cliente no dejó un comentario.Alexander E. | Online Move In
Arrived at 11pm. Spoke with representatives earlier that day and the previous day. I let them know I would be in late. They made no mention that I would not have access after hours. Next morning. Based on the unit number we assumed the unit was on the 2nd floor. No stairs anywhere...eventually we realized we needed to take the freight elevator just to find the unit. Silly and excessive, stairs would be fast and efficient. The first representative I talked to said there would be a lock in the storage locker. The next day second representative said there would be no lock. So of course I had to pick up a lock. Finding a lot to three trips to different stores. Eventually I found one and of course there was a lock in the locker. Not sure why they were the mixed signals. Two days ago I called about the free first day for college students promotion based on the COVID-19 move out. I was told I would receive a phone call in return. I'm still waitingRobert H. | Online Move In
El cliente no dejó un comentario.Ronne S. | Overall Experience
El cliente no dejó un comentario.Cynthia G. | First Impressions
El cliente no dejó un comentario.Ronne S. | First Impressions
Helpful staffCharles C. | Overall Experience
Very nice place for storage.Rachel B. | Overall Experience
only complaint is there are no refunds if you move out early. We paid for December and moved out on the 14th. staff member told me no refund and do not prorate.casey V. | Overall Experience
The two ladies that helped me were amazingly efficient, professional and welcoming. I'm very pleased with not only the facility but the service I received.Kenneth R. | First Impressions
Great place to store your stuff.Kurt S. | Overall Experience
I loved my experience at this particular U-Haul location services rendered quickly and efficiently the manager was really kind and helpful as well as the staff .I Will definitely use Again 👍Krystal C. | First Impressions
The person I dealt with was courteous, informed, and very helpful.Kurt S. | First Impressions
The staff at this location were super nice and helpful.Kyle R. | Overall Experience
When moving, Was told there would be a 10 x 15 storage facility for my use for 30 days. The best they had was a 10 x 10 but it workedKevin C. | Overall Experience
Good experience. No complaints.Bruce G. | Overall Experience
Very good serviceJuan S. | Overall Experience
I have never used a U-Haul storage location before but now that I have I would recommend it to anyone. The staff was awesome and the place is clean and seems very secure.Kelley N. | First Impressions
The only issue I ever had was not getting an answer when I would call the facility. When they did answer they were very friendly and helpful.Patrick R. | Overall Experience
Was told there would be a 10X15 storage facility available FREE for 30days and upon arriving was frist told there wouldn’t be anything available until the next day ( which I had to work).Kevin C. | First Impressions
The alarm to my units would go off when I opened them even though I had swiped my card. When I went to use one of the customer service type boxes to take to someone for help no one answered and I timeJennifer L. | Overall Experience
They are very professional and helpful! The indoor storage area is well kept!Kendra E. | First Impressions
The lady that helped me was heaven sent. She was very patient with me and made sure I understand how to properly use the equipment they had. 5 Stars Allday!!Tamika A. | Overall Experience
I was given a free month of storage. The Manager put me on the second floor when I counted 22 available large sized units ready for a customer on the first floor. Not happy being put on second floor.Derek C. | Overall Experience
I tried to inform you of a computer system glitch. However everyone I talked to said the information on their screen looked fine. Email me at firstname.lastname@example.org if you would like me to explainPhilip S. | Overall Experience
Very easy and great service !!!Monty L. | First Impressions
All went well.Neal J. | Overall Experience
Great customer service! Thank you! Process was explained & we were taken to unit.Raymond B. | First Impressions
Great staff and excellent facility.Gary B. | Overall Experience
Overall I was very pleased with the business. The young lady I met with was incredibly helpful and friendly. The manager, however, failed to reserve my moving truck and almost ruined my move.Patrick R. | First Impressions
Customer Service was excellent at check in and at equipment return. The storage unit and 17' moving truck were both in poor shape, but very affordable and got the job done.Tricia P. | First Impressions
I would definitely recommendJeri M. | Overall Experience
Manager was very unhelpful, nothing we had already set ended up what it was, we got stuck paying more for a bigger unit that we didn’t need nor can afford, please check my account notes for the restAmanda P. | Reservación
Staff went out of their way to see that I made my transfer from a U-box to a rental truck. I was so grateful for their help.Cheryl W. | Overall Experience
other tenants were observing & commenting on our property & use of elevator; it appeared they live in the building? I paid extra to have access till 10 and was told had to depart by 8 twice by staffMaria Cecilia P. | Overall Experience
Customer service was great but there is no lighting within the individual unit and it is filthy inside the individual units as well.Princess R. | Reservación
The roof leaked and water was pooling at the door of some units during my last visit. The alarms would sound after hours despite paying extra for 24h access.i won't be using these facilities again.Derek W. | Overall Experience
Uhaul overheated n shut down multiple times while towing. However the roads where wet so the tow function was off for majority of the 600mile trip. And I left my boys Nintendo in the Uhaul. Lol.michael m. | Reservación
The delivery fees of my UBoxes was absolutely ridiculous for a mere 15 miles away@ $800+. The staff was very accomodating swapping boxes on the trailer to meet my timelines of the movers to unpack.ROBERT B. | Overall Experience
The General Manager was very friendly and always helpful!Allison W. | Overall Experience
NingunoMarsha W. | Reservación
Outstanding customer service met our needs would highly recommend. Will definetly use again when neededJoyce w. | Overall Experience
The UHAUL in Wichita were supposed to call me when the box got there to set up a time and date to unload but they never contacted me. Then when I went in to unload. The desk lady was rudeKirsten S. | Overall Experience
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