Customer Reviews for U-Haul Moving & Storage of McAdams Park

2,178 reviews

1000 E 13th St N   Wichita, KS 67214
(One Block West of 135 on 13th Street)

(316) 942-9605

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(316) 942-9605

1000 E 13th St N
Wichita, KS 67214
(One Block West of 135 on 13th Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Lady was awesome and friendly

Shawn B. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
2.0

Maybe it's COVID or? But at least they're still open THANKS MOVHELP.com

Leland S. 
Rating:
5.0

The staff was friendly and helpful, the place was clean

Kolet W. 
Rating:
5.0

Customer did not leave a comment.

Lashonda G. 
Rating:
3.0

Customer did not leave a comment.

TYLER H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
4.0

Rough part of town after dark

Jason H. 
Rating:
5.0

Customer service rep was excellent

Paula H. 
Rating:
4.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Marvin S. 
Rating:
5.0

Customer did not leave a comment.

DENISE E. 
Rating:
3.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Customer did not leave a comment.

JOANN M. 
Rating:
5.0

Customer did not leave a comment.

blane A. 
Rating:
5.0

Customer did not leave a comment.

SHARON W.  |  Overall Experience 
Rating:
5.0

Denise and the staff here are awesome. I'd drive miles just to store here again if I ever had to

Jason H.  |  Overall Experience 
Rating:
5.0

Everything is great. Easy to schedule and deliveries are on time. Nice staff.

Xiaolong L. 
Rating:
5.0

Customer did not leave a comment.

Kristie G. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Francis B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon R. 
Rating:
4.0

Customer did not leave a comment.

Sierra L. 
Rating:
1.0

The balance was not the same as I was quoted and caused my bank account to overdraft. They didn't have the equipment I asked for and still got charged for it. Worst place to use, never going back to any uhaul store

Gail B. 
Rating:
5.0

Check in was easy and fast. Equipment check in was easy and people were very helpful.

christopher c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa J. 
Rating:
5.0

The young lady at McAdams uhaul in Wichita, did an outstanding job on the day of the rental…..good communication…in and out very quick

Dale M. 
Rating:
5.0

Best U-Haul experience.

Peter G. 
Rating:
5.0

My pre-check information that I completed.online really didn't help expedite my check-in at store. Even though I was informed online that all my information and license data was excepted the person still needed all of it at location. Might be something to look at please.

Jon R. 
Rating:
5.0

Customer did not leave a comment.

Anthony B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
2.0

When I came in I went to the restroom which was out of papertowels I then went to register and he took my liscense and gave me a paper to call said I had a problem I asked to use his phone he turned it around and left I couldn't get out on it. I then had to return to my car and the drain spout was coming off the building rigjt into the parking lot and I slipped on the yellow line and my big toe instantly started turning purple. I called and got the situation taken care of. It was just miscommunication I went back in and told him what happened he asked if I wanted him to call someone for me. Ummmm not anymore it was already purple. I continued my drive home and my toe (big toe) is broken. I will find out tomorrow what they want to do.

Susan P. 
Rating:
5.0

Thank you! Denise

Ayesha B. 
Rating:
5.0

Staff was excellent. First time renting for myself but was here with someone else and the staff is why I chose this location.

Ryan H. 
Rating:
5.0

I called and talked with this location several times and everyone was very helpful. Doug was very friendly and check in was very easy. We were not given the furniture pads, but was refunded very quickly. Everything went good. We, also, scheduled movers through U-haul and it went very smoothly. Very pleased with the experience. Definitely would recommend this location.

dennis H. 
Rating:
5.0

Customer did not leave a comment.

Edwin F. 
Rating:
5.0

Customer did not leave a comment.

Cole M. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

SHANNON K. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
5.0

Customer did not leave a comment.

Rhonda S. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
3.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Customer did not leave a comment.

melinda A. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

You guys were great and I am truly grateful. Thank you for everything.

Mary G.  |  First Impressions 
Rating:
3.0

Your automated system for When a customer is trying to get roadside assistance, sucks!! Horrible!! Thank God I wasn't stranded on the side of the road with a major major issue.

Jeremiah S. 
Rating:
1.0

Clean the truck better and give money back when customer bring truck back with a full tank of fuel.

Tyler T. 
Rating:
4.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shahidah B. 
Rating:
5.0

Customer did not leave a comment.

JON V. 
Rating:
5.0

Everyone was helpful and wonderful, especially Denise in Wichita, and Colleen from the Kansas City office. Thanks for all of your help!

Mary Anne S.  |  Overall Experience 
Rating:
3.0

Inside personnel were polite & professional. Wen the 17' truck was brought to me the driver just said here it is. No information was given to me about the truck or returning the truck with gas.

Elizabeth M. 
Rating:
5.0

Same day online trailer rental and return, in fact I rented it online about 2 hours before pickup.. The guy checking the trailer out at the desk was great and very friendly, casual yet ultra professional while doing his job. The gentleman who hooked the trailer up remembered me a few hours later when I returned it. Just a great super quick rental experience. I will be back to this location again.

Eric D. 
Rating:
5.0

Not a thing. The check out and check in process was fast and friendly. Equipment was in perfect condition. This branch is very well managed. Thank you!

Kyle L. 
Rating:
5.0

Customer did not leave a comment.

Julie J. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

The check-in and return processes were mostly efficient. Many businesses could always use a second behind-the-counter person when a line develops, but I was second in line, and was checked in within 15 minutes, so it was adequate.

Scott P. 
Rating:
5.0

are used the self check out option to pick up a truck before normal business hours, and everything went super smoothly. The one thing I would point out is that I was asked whether the truck was clean or not when I picked it up, and the answer was…kind of. Just giving the options of “yes” or “no” is not really applicable.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

June B. 
Rating:
1.0

I requested a location closer to my house. No one called to tell me the location I booked ended up not having a truck. I had to drive over 10 miles to the location that had the truck. So almost 20 miles that I had to pay for just to get the truck and return it. The app was terrible to use and crashed. The truck had trash in the bed and the cab itself smelled like a dead animal and was filthy inside. The gas was not full and the miles were off. Had to wait over 30 minutes to get the vehicle checked out and the bed cleaned before I could leave. This put our project behind. Very unhappy and would like a partial refund for having to drive way out of the way for this truck and for the delay in getting started.

Jacob A. 
Rating:
5.0

While every minute detail of my experience was beyond fantastic, the only thing I wish would have been different is that they would have informed me that the location closed at 7pm. When picking up my rental, we confirmed that I had my rental from 8am-8pm. We even discussed what to do in the event that I was not able to return the rental on time. Other than that minor detail everything was great. We will definitely use Uhaul again in the future!

Demetri D. 
Rating:
3.0

The “quick” pickup wasn't very quick because of the “verification” process. Said my contact didn't answer when he was literally right next to me and received no phone call but got the texts. I then tried to communicate that to the “live” chat agent and got literally no response.

Edgar V. 
Rating:
5.0

The staff off 13th st went above and beyond to accommodate my needs and what I wanted.

LEXI J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
1.0

All storage units are inside with stairs no elevator. I would not recommend this storage site.

SHAWNA F. 
Rating:
5.0

Customer did not leave a comment.

June B. 
Rating:
5.0

Service was great. No improvements necessary. I was satisfied with the experience

William C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

Myron S. 
Rating:
5.0

Customer did not leave a comment.

June B. 
Rating:
4.0

Customer did not leave a comment.

Beverly G.  |  Overall Experience 
Rating:
5.0

I always make sure I use this Uhaul location, they have the friendliest crew that always do a great job.

Santiago G. 
Rating:
5.0

Again, great location. Helpful and friendly staff. This location is super easy to get to right of the highway. Staff has always been helpful.

Kendra O. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Nice clean lobby office Friendly, helpful returned my gas tank , and also found my son's garage door opener for us 24 hrs later

Steven S. 
Rating:
4.0

Keep up the great work

Douglas W. 
Rating:
5.0

Hello, excellent service. Do want you to know that the shifting from one gear to another appears to be very slow based on the RPMs. Seem to be a bit slow to respond to changing gears.

Carolyn W. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
5.0

Good customer service and speedy.

Anne N. 
Rating:
5.0

Customer did not leave a comment.

Santiago G. 
Rating:
3.0

The lady who made my reservation made it in a city 400 miles away and they have no drive up units available at all. Fu uhaul

Blake M.  |  First Impressions 
Rating:
5.0

equipment was a total turd. i rent from location very frequently, and the unit i had today was junk. location employees are great.

Andrew B. 
Rating:
1.0

Train the workers to be more friendly and lean how to say thank you and you're welcome . Our rep was named Christian Garner . He was not friendly didn't say hi or thank you , he charged my card 3 times and had an attitude. These workers need better traing and how to be kind and polite to the customers.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Francis B.  |  First Impressions 
Rating:
5.0

She had a crush of turning and handled everybody quickly and professionally. Awesome is a word that comes to mind.

thomas b.  |  First Impressions 
Rating:
2.0

Even on cooler days, the building was quite hot (above 80*F). The elevators are dangerous due to the doors not staying up when opening/closing them. We'd have to push it up and rush into the elevator quickly to avoid being hit or the gate hitting our items. With other more modern and safer options in the area, I won't be using this facility again. However, the staff was helpful!

David O.  |  Overall Experience 
Rating:
5.0

Customer services was excellent, and much appreciated!!!

Jasper W. 
Rating:
4.0

Truck had serious BO smell to it. Truck was hard to start. Had to crank several times on several occasions. The self drop off system did not work. I am usually very pleased with uhaul but this was a disappointing experience.

Jeff M. 
Rating:
4.0

Customer did not leave a comment.

Joshua N. 
Rating:
5.0

Customer did not leave a comment.

Erin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stuart L. 
Rating:
5.0

Customer did not leave a comment.

Gayle M. 
Rating:
5.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

Staff is friendly and picking up the equipment was easy and fast.

Matt H. 
Rating:
5.0

I enjoyed the workers at this location. I didn't catch their names but they were both very helpful.

Heather K. 
Rating:
4.0

Have the website/location confirm change of service by more than a random text with a different address

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

The app needs some work: we did mobile pickup and the app was glitchy, including wouldn't save pictures taken or took forever to load to the next step.

Steele E. 
Rating:
5.0

Everyone was awesome!! Thank you all and keep smiling!!

Robert G. 
Rating:
5.0

Store manager Denise was EXCEPTIONAL. She helped me get the required equipment (26' truck) with pickup at desired location and time, which has been non-existent in my past experiences with UHaul. She also gave me her cell to call in case I needed help on Sunday. She understood customer need.

Suhail A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
5.0

Customer did not leave a comment.

SUSAN B. 
Rating:
4.0

Wish the storage access was a little later in closing or 24 hr.

Jason H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
4.0

They really treated us Fairly.

Russell T. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

The clerk was fast, factual and very helpful. She was pleasant, polite with a refreshing nice personality. Thank you for having such great employees.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kundayi J.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

BRUCE L. 
Rating:
4.0

when actually getting in the truck - I had opened the door to see if it was in there - another staff person asked an employee to place a utility dolly in the back of the truck - that is literally what he did - - he tossed the dolly in and walked away. No acknowledgement - no helping pull the door down - perception was that he didn't even want to be there.

Patricia N. 
Rating:
5.0

Customer did not leave a comment.

Kanetha B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Matt H.  |  First Impressions 
Rating:
4.0

If a person picking up a rental tells you that this is their first time, I believe it would be VERY HELPFUL to have them practice opening and shutting the door correctly - making sure the handle latches before letting it raise up to not cause a jam. Also it would have been VERY HELPFUL to have had me pull the ramp out there and put it back to make sure I understood how hard it needs to be pushed for the latch to come up and secure it. That kind of help is the best and most practical and would have helped us to not delay our departure for 3 hours. Just pay attention to people when they tell you it's their first time to use one of these trucks. He asked me if I had any questions and I said I did not even know what questions to ask...the details about the door and ramp are unknown to some of us and should be explained at pickup like Jon from INLAND did such a good job of doing - after we had jammed the door and had to call for service.

Trudi K. 
Rating:
4.0

Tell me ahead of time that I will need to create a user name and password on your app if I need to drop off the truck after hours.

Marietta W. 
Rating:
5.0

Dennis went above and beyond helping me. She runs a well maintained facility. And she is a super customer service star!!!!⭐️⭐️⭐️⭐️⭐️

Linda V.  |  First Impressions 
Rating:
5.0

Ok

MWAURA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

annie j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie T.  |  First Impressions 
Rating:
3.0

My only complaint is that the access doorr should have been open but we had to swipe every time we wanted to enter.

Hailey N.  |  First Impressions 
Rating:
4.0

Fast & speedy

Tashia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan M.  |  First Impressions 
Rating:
5.0

Keep up the good work !

vanita w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shantale m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Burkley S.  |  First Impressions 
Rating:
5.0

Super helpful!

Robin W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander E.  |  Online Move In 
Rating:
2.0

Customer service was great but there is no lighting within the individual unit and it is filthy inside the individual units as well.

Princess R.  |  Reservation 
No reviews have been submitted for this location.

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