Customer Reviews for U-Haul Moving & Storage of Mayport

1,352 comentarios

1650 Mayport Rd   Atlantic Beach, FL 32233
(@ Levy Rd)

(904) 249-9934

Horarios de la ubicación

  • Lun. - mar.: 9 a. m. - 5 p. m.
  • Mié.: cerrado
  • Jue. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 249-9934

1650 Mayport Rd
Atlantic Beach, FL 32233
(@ Levy Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mar.: 9 a. m. - 5 p. m.
  • Mié.: cerrado
  • Jue. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 1 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

very nice people

Carolyn S. 
Clasificación:
2.0

Worst customer service ever. Completely disengaged, minimum conversation unless I engaged... no information regarding policies and returning truck... had to ask if I needed a receipt for fuel, didn't look over truck for prior damages, wasnt informed to note prior damages, nothing! Thankfully I took pics of everything, including the fuel Guage! They tried to charge me an extra $63 for fuel. Not on my watch bitches. I drove 6.8 mile and put $10 of fuel in just to avoid this! Went back in and the guy helped me get it back after showing him the proof of picture prior. THIS WAS ALL DONE BY THE OWNER... TERRIBLE EXPERIENCE.... GOOD EQUIPMENT

CHAD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kamola M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayland D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADSON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSEMARY T. 
Clasificación:
5.0

Everyone was so nice and helpful. Definitely use them again if we need storage in the future.

ALEXIS Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H.  |  Overall Experience 
Clasificación:
5.0

Nothing to add. My rental was awesome….I only needed a rental for less than two hours and I got it done safely under 1.5 hrs. ¡Gracias!

JAMESMILTON H. 
Clasificación:
5.0

Tracy and her team were unbelievablely amazing!

sara o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dewayne G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F.  |  Overall Experience 
Clasificación:
5.0

Tracy helped me and she was friendly and helpful and made my experience excellent to were I would definitely recommend to everyone. Good job酪

Steve D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B.  |  Online Move In 
Clasificación:
5.0

The team at this location is fantastic during check in and anytime visited my storage unit.

Fernann M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
4.0

The personnel at the location were helpful and knowledgeable

CHARLES M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Latrenia T.  |  Overall Experience 
Clasificación:
4.0

The guy who helped us was awesome. The truck was crap. Needs an alignment and both of the visors were broken. Psi in tires was crap too.

Samantha S. 
Clasificación:
4.0

Truck itself was a POS. Transmission was about shot. No confidence that it would make it to the next traffic light

PAUL E. 
Clasificación:
5.0

The team here is the best that UHAUL has!!!

sara o.  |  First Impressions 
Clasificación:
2.0

Took over 5 hours just to do the paper work to get a storage unit.

HERBERT H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RODERICK F. 
Clasificación:
5.0

Thanks to all of the folks there. Wonderful people.

ALEXIS Y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

dawn w.  |  Overall Experience 
Clasificación:
5.0

They have always been courteous and helpful

MARK R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren H. 
Clasificación:
5.0

Mayport was great. Your call center was a nightmare.

Neil L. 
Clasificación:
5.0

Nothing..Holly is the best!!

Eddie R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chelsey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen B.  |  Overall Experience 
Clasificación:
5.0

Great customer service !!

juan M. 
Clasificación:
5.0

Awesome guy helped us !! He was so friendly and nice -

Kristi H. 
Clasificación:
3.0

Last day of being there rented big van loaded up rear door was broken would not close all the way . Was told nothing can do about it … drove off unloaded and used half the truck because 2 plus feed door opening did not want to lose my belongings… .. not happy about it and paid full price ….

CHARLES R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

wallace b.  |  Overall Experience 
Clasificación:
4.0

Loaded 15' truck up . Rear sliding door broken would not close all the way down 2 feet from bottom .. house keeper said nothing she can do about it .. used the truck only able to fill it half way throughout the day.. had to lock hand truck in cab so it would not be stolen…

CHARLES R. 
Clasificación:
5.0

This location should win the award for the absolute best customer service! Also very friendly and kind… Very rare. I rent U-Haul's often… This is the absolute best location… The best people… God love them and set them free

SKYLER K. 
Clasificación:
2.0

El cliente no dejó un comentario.

LOGAN S. 
Clasificación:
5.0

Tracy is a Sweetheart! She is an asset to your company she goes above and beyond to see that our needs were met, always with a smile on her face. Every business in could learn from her.

amy l.  |  Overall Experience 
Clasificación:
5.0

Holly was amazing.

Lanese W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUANN W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vickie L.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff. Facilities and equipment are clean and well maintained.

JEROME C. 
Clasificación:
4.0

Thank y’all

Tom L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA M. 
Clasificación:
5.0

Excellent Customer service.

LUIS R. 
Clasificación:
5.0

Very friendly and accommodating.

John S. 
Clasificación:
2.0

Closed on a Wednesday had to go to another location to get access code and unit number. It cost me hours of my day. No sign saying that they were closed on a Wednesday apparently every Wednesday. I also called and wasn't able to get an access number or unit number It told me I wasn't allowed to give you that information when the sign says I can online instantly. The online website was not working properly. Very disappointed. I expect better from such a large company. At least a sign saying that you're closed would go a long way.

PATRICK C.  |  First Impressions 
Clasificación:
5.0

N/A - found using phone for check in and return was easy and fast

Elizabeth B. 
Clasificación:
5.0

Holly the manager is awesome

Johnny P.  |  First Impressions 
Clasificación:
5.0

Free coffee and sausage biscuits

BRIAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
2.0

I was unhappy when I learned that my previously made reservation was not honored and the blame was placed on the 800 number agent. I reserved a 5x10 unit then was told they didn't have any. I wasted an hour making other arrangements. They put me in two 5x5s instead. After I went to my unit I waited 20 minutes for someone to remove the locks. I called the office and basically she forgot. My time was pressed and is always valuable. Although polite and professional I'd take getting the unit that I ordered three days in advance and CALLED TO VERIFY TWICE to be honored over office worker professionalism. I think UHaul owes me something for my time, frustration and anxiety.

John I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  First Impressions 
Clasificación:
5.0

Oh I would definitely recommend this facility to anyone the lady that works here was so very helpful. This was truly a great experience and would be glad to come back if I needed to use any storage facility again!

ashley t.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

evan o.  |  Overall Experience 
Clasificación:
5.0

My original pick up was scheduled for Neptune Beach location. However, when I got there, she advised that she had to "put down" the cargo van. Never event apologized until I asked her to and said that she was getting ready to call me AFTER I got there at the scheduled time. Very unprofessional!

RANDY K. 
Clasificación:
5.0

I was greeted by the new woman working there, maybe her name was Lauryn? She was great! And as always Holly was there putting in WORK to make sure we drove off and returned safely and quickly. Great team at Mayport Uhaul! Keep it up!!!!

Geneva M. 
Clasificación:
5.0

The two ladies in that office are awesome they did their job they did it very well I would definitely recommend using you home storage there again at that facility

Dominick T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lola M. 
Clasificación:
5.0

Holly was great she explained everything in detail very professional

Lola M.  |  First Impressions 
Clasificación:
5.0

Nothing everything was amazing the manager holly want over and behind and was so sweet will definitely be spreading the word.

Sandra W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ricardo A V. 
Clasificación:
5.0

I cannot say enough great things about Holly and her staff. She was so kind and helpful. She always has a Beautiful smile and friendly demeanor. I would recommend speaking to her about all your U-Haul needs whether storage or truck rental. She assisted me with both.

Bonnie R.  |  Overall Experience 
Clasificación:
3.0

Gracias

Ricardo A V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashaune G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES T. 
Clasificación:
5.0

The employees were all very courteous and super friendly! Would recommend to others. ¡Gracias!

amy l.  |  First Impressions 
Clasificación:
1.0

I have contacted customer service regarding a refund for monthly storage fee of $144.95 applied due to the container being late and the $50 a day refund for the container being 6 days late and no one has followed up with me yet. Please refund the money requested.

Martha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D.  |  Overall Experience 
Clasificación:
5.0

Easily made reservations the day before I needed their services and had no issues picking up or dropping off.

Demetrius K. 
Clasificación:
5.0

The ladies did a nice job despite the computers being down.

robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

marc d.  |  Overall Experience 
Clasificación:
5.0

Lizz at the Uhaul team in NJ and Armani and Holly at the Mayport location, were amazing and answered all my questions and very professional. My excellent experience is a direct reflection of each of their contributions to my pleasant move. THANK YOU!!!

GENEVA M. 
Clasificación:
5.0

They were open on time. The staff was very helpful and friendly. They had me checked in and out the door in just a few minutes.

Paul L. 
Clasificación:
4.0

Ensured that the customer receives all the equipment they reserved or provide alternative options so the customer can obtained their reserved equipment (i.e refund for equipment, give alternate uhaul locations). I reserved an utility dolly that I didn't receive due none being available. Thankfully, I received a refund for this dolly when I returned the uhaul to the drop off location.

JOSIAH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELINA K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesus L.  |  First Impressions 
Clasificación:
3.0

Make sure that if we rent extra boxes but don't end up using them that we don't get charged for them.

Kate B. 
Clasificación:
5.0

Holly was very helpful, and very friendly.

Dewayne G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGIA W. 
Clasificación:
5.0

Thank you for working with us and providing last minute service.

ALEJANDRO F.  |  First Impressions 
Clasificación:
5.0

Holly is the best. The consummate professional, tireless and always willing to help. Provides my best U-Haul experience in 40+ years. Please extend my thank you.

JOHN G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON t.  |  Overall Experience 
Clasificación:
5.0

OUTSTANDING CUSTOMER SERVICE AND EQUIPMENT!!!

Jennifer H. 
Clasificación:
5.0

The manager, Holly was wonderful to work with. She made our move so much easier. She advised us on the size units we needed and everything worked out perfectly. We will definitely recommend to friends if they ever need storage.

Robert R.  |  Overall Experience 
Clasificación:
5.0

Love this place great service

WAYLAND D. 
Clasificación:
5.0

Holly is the best. Big difference in service. Thank you Holly.

Marcelino L. 
Clasificación:
5.0

Holly the manager is just amazing. Incredible customer support. She made a big difference when I arrived to drop off the truck and equipment.

Marcelino L. 
Clasificación:
5.0

The lady that runs the place Holly is a wonderful lady was a delight to deal with thank you

thomas s.  |  First Impressions 
Clasificación:
4.0

Facility needs some updates but overall a good value. Holly was fantastic to work with.

Rich P.  |  First Impressions 
Clasificación:
5.0

N/C

CLIFFORD C. 
Clasificación:
5.0

Customer service was amazing. Vehicle was very clean and working good, the only thing I would said I did not like was the AC working fine then stop throwing air in the front and when to the rear of the dashboard and could not figure out.

JOSE E. 
Clasificación:
1.0

I was charged an extra 100 miles! Truck also had visible damage and pulled hard to the right, and I have picture of the damage. Mayport location is horrible and stole from me!

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brien G.  |  Overall Experience 
Clasificación:
5.0

She was outstanding. Went way above and beyond helping us get settled into our unit. U-Haul has a great example of customer service at this facility.

ROBERT O.  |  First Impressions 
Clasificación:
5.0

Our customer service person made all the difference.

BRYANT F. 
Clasificación:
5.0

Tracey and Holly are Great!

THOMAS F.  |  Overall Experience 
Clasificación:
5.0

Not sure why my price went from $32 to $54.

TERESA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATHEW S. 
Clasificación:
5.0

Easy in and out

Chuck F. 
Clasificación:
5.0

Holly goes above and beyond. Please get her some help. She works her tail off and really could use some. Holly is awesome!

Andrew C. 
Clasificación:
5.0

Great office person and service

WILLIAM B. 
Clasificación:
5.0

Holly was excellent and very helpful, she even had a cold bottle of water for me! Would highly recommend!!

DENNIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen T.  |  Overall Experience 
Clasificación:
3.0

The units were definitely secure but lighting was poor

summer r.  |  Overall Experience 
Clasificación:
5.0

Holly was so friendly and helpful! The parking space outside the gate is very small and could use some expansion.

MARIANA R. 
Clasificación:
5.0

Holly was excellent. Very pleasant to speak to. Great customer service.

Casey C. 
Clasificación:
5.0

Holly went above and beyond to help us. I highly recommend this location for any of your moving and storage needs.

David S. 
Clasificación:
4.0

Holly was an absolute blessing for us. She made securing a unit the easiest part of our move and was a lifesaver in our time of need. You better hold on to her!

Jill G.  |  Overall Experience 
Clasificación:
5.0

Holly was great!

ROBERT R. 
Clasificación:
5.0

It is rough being closed on Wednesday, other than that, I trust this place for all my moving and storage needs. The interim manager named Holly is the most hard working individual I have ever met. Always smiling, efficient and ready to help. Thanks again U-haul.

JOHN G. 
Clasificación:
5.0

Holly is remarkable, five thumbs up.

John G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

Just keep doing what you do

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A.  |  Overall Experience 
Clasificación:
5.0

Holly is incredible. She is driven to provide outstanding service, support and is tireless. I often purchase boxes. She always insists on loading my car. She exemplify's what a Uhaul employee should be. Totally unselfish. Please relay my thanks for this extraordinary employee.

John G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK K.  |  Overall Experience 
Clasificación:
4.0

It's only been a day. The lady in the office made it extremely pleasant. The only drawbacks is that there was supposed to be a lock in the unit but There wasn't and the door is difficult for me to close. I ended up driving home to get my own lock and because I didn't think to leave the van there and take my car added another 12 miles to my cargo van rental.

Tracy B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip K.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

ELIZABETH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry H. 
Clasificación:
3.0

No Comment

MICHAEL A.  |  First Impressions 
Clasificación:
5.0

Thank you very much for serving me in the area of my renting the storage at Mayport. I was extremely pleased throughout my stay.

johnny o.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian C.  |  Overall Experience 
Clasificación:
3.0

No comment

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Staci J. 
Clasificación:
5.0

El cliente no dejó un comentario.

jOSHUA W.  |  First Impressions 
Clasificación:
5.0

Faster internet

Natasha W. 
Clasificación:
5.0

Holly is simply the best!

Gwendolyn M.  |  First Impressions 
Clasificación:
5.0

Uhaul storage on Mayport rd is a wonderful facility. The staff there is amazing and very helpful and caring also. Holly is a great asset to the company so definitely keep her around. We look forward to continuing our business with uhaul Mayport. Thank yall, Crystal and Michael Hartline

Michael H.  |  Overall Experience 
Clasificación:
5.0

Thank you Mayport U Haul. Forget about Neptune Beach location. You are my go to from now on

LESLIE M. 
Clasificación:
5.0

We went to clean out our storage unit and had a couple of questions, Holly was extremely helpful and professional. Once we were finished, again Holly was really friendly and helpful.

Michael N.  |  Overall Experience 
Clasificación:
5.0

Your office person at this location was extraordinarily helpful, efficient and accommodating. You have a real asset in Jacksonville!

IAN PAUL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH O. 
Clasificación:
1.0

This is my third attempt, how does a customer facilitate an incident report ? Practices at the Neptune Beach & Mayport locations are horrific, not productive to stockholders equity and AMERCO as a company.

cliff G. 
Clasificación:
5.0

Holly is the reason this place is#1.

Richard A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LIZZETTE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alcinda B.  |  First Impressions 
Clasificación:
5.0

Very courteous service. Have rented here before, and will again!

ANN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda M. 
Clasificación:
5.0

Lauren and Holly are the best the took the baf taste out of my mouth of the experience I had at Dan's Hardware.

DEIDRE H. 
Clasificación:
5.0

Holly was extremely helpful, courtious and accommodating us. We had a reservation at Midguard Uhaul for 9am on a Sunday and when we arrived nobody was there and closed pushing our scheduled timeline being a florist for a delivery in serious question. We found Mayport Uhaul open and helped us running too late for comfort. Thanks Holly.

PAUL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

Easy transaction... Hollie was great!

Jonathan C. 
Clasificación:
5.0

get more "parking" ...very dangerous entry...

Tamera S. 
Clasificación:
5.0

Service was excellent. Holly was very good at explaining all costs.

CARL W. 
Clasificación:
5.0

Both women were really helpful and really nice. I plan on renting from here again

Catherine T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi R. 
Clasificación:
5.0

Holly was very professional and helpful.

Arthur P.  |  Overall Experience 
Clasificación:
5.0

The staff was amazing during the entire rental experience !

Rachel V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALI T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SABRINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa L. 
Clasificación:
5.0

No improvements are needed. Holly handled my check-in and she was fantastic. I don't recall the name of rhe person checking me out, but she was equally as good. Great team!

MICHAEL L. 
Clasificación:
5.0

Very good service, thank you.

SAMMY M. 
Clasificación:
5.0

No improvements needed

Louis G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mariacatherine R. 
Clasificación:
5.0

The acting manager Holly is a real professional. She helped find a solution to my storage situation. She is always energetic and customer service oriented. I have had storage units in multiple places but she really makes storing my stuff as inconvenient as possible. Thanks again, Holly.

John G.  |  First Impressions 
Clasificación:
1.0

I've never been so flabbergasted at a business such as U-Haul running the way it did. When I think about a storage unit I think about an area to put important belongings and keep them secure. When I think about your U-Haul storage facility I think about theft mismanagement people doing things under the table my stolen goods and I don't know how many others I'm sure have had stolen goods I think about how nervous I was when I found out how many people lived in the storage units who were technically homeless I I think about my name being used to open up a storage unit and I think about how I had thousands of dollars in tools fishing rods and other furniture collectibles stolen out of my storage unit. This could have been prevented and or the person who stole the goods could have been brought to Justice if the so-called manager AKA the woman who gets people to pay cash off the clock for locks that are unaccessible. When I showed up to rent a 15-ft truck and appliance dolly there was no appliance deli and we were bombarded with nothing but excuses and answers and how she could not help us and how we were on our own when it came to the reason why my keys to my storage lock would not open my storage unit. She said I'm sorry I can't help you at call Papa lock then took my debit card and swiped it before even going over the contract and assuming that I was doing a one-way truck rental when I only wanted to do a 24-hour truck rental and drop off at that same location because as you know that would save me around $80 or $29 a day compared to over $100 a day. So then she swipes it says oh it's too late you'll get reimbursed don't worry about it I didn't care I had to move I had brought cutters and looked at every YouTube video to try to see if I could get into this unit on my own without damaging your actual hinge system. After two wasted hours dark outside

Michael S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Arthur P.  |  First Impressions 
Clasificación:
5.0

Big shout out to Holly! Every time she was there, she was really friendly and very helpful. If I need a storage unit later on then I know exactly where I'm going. ¡Gracias!

Austin W.  |  Overall Experience 
Clasificación:
5.0

Holly was fantastic! She was incredibly accommodating, and was aloe to help us meet our urgent timeframe. Thanks again!! 

Justine W.  |  First Impressions 
Clasificación:
4.0

Nice facility but too expensive

Charles S.  |  Overall Experience 
Clasificación:
1.0

The man and woman that run the place have terrible attitudes always. I was lied to when I rented the unit about the price and special promotion... I reserved a trunk to remove my belongings, but had to wait 45 minutes while the guy tried to fix it. Was told if it broke down again that it was my responsibility.. Wanted a bigger truck, but had to settle for the smallest(broken) truck on the lot...... Horrible experience and I will never go back!! I would rather drive 50 miles to ANY OTHER facility than give those ingrates another dollar! Would highly recommend others to stay away from this place.

sandy j.  |  Overall Experience 
Clasificación:
5.0

Holly is fantastic!

Richard A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kya B.  |  Overall Experience 
Clasificación:
5.0

Excellent facility, and even better staff. There is nothing negative I could ever say about Scott and his staff! They're the best! Great location and great prices!

kristian a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R.  |  First Impressions 
Clasificación:
5.0

Holly was an amazing help. We rented a truck from this location as well as storage for our move, and she made the whole experience amazing. Could count on her to be there to go above and beyond!

Megan R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawn T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig C.  |  Overall Experience 
Clasificación:
5.0

The staff was courteous helpful and honest compared to other companies U-Haul is the best!

joseph c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

lewis s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacalyn L.  |  Overall Experience 
Clasificación:
5.0

Stephen was amazing! Every time I stopped in to get something from the unit or put something in, he would stop by and say hi or at least wave if with another customer. He kept the place looking great. Would definitely recommend this place.

Michael M.  |  Overall Experience 
Clasificación:
5.0

Holly was so helpful, thank you very much. I will definitely refer any friends to this storage facility

Austin W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle J.  |  First Impressions 
Clasificación:
5.0

Perfect staff

Richard A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele H.  |  First Impressions 
Clasificación:
5.0

Really great place to store your items. Spent three years building the house and the storage units were always clean and the property always look nice. The customer service was excellent and they always remember your name and your unit. Fantastic experience and I would recommend them to anyone.

CASSANDRA N.  |  Overall Experience 
Clasificación:
5.0

Holly had a great personality she was professional yet fun. She was very informative, very accommodating, and a great driver too!

Russell A.  |  First Impressions 
Clasificación:
2.0

Owner in the front super rude and condescending. Don't know why it was necessary to second guess and make comments about getting the lock off, the uhaul truck being brand new, or anything really. Unit was falling apart all of my stuff is covered in dust/mold/debris. Would def not recommend that facility to anyone.

BRITTNEY G.  |  Overall Experience 
Clasificación:
1.0

2 days ago Today I was able to finally get my stuff out of storage after more than 2 years! I was so excited! As I was attempting to unlock my unit, the property manager drove up and said I might need a different set of keys. I was totally confused since it should have had the original lock I put on it. Upon opening the door, several items fell and broke, including an antique sewing table. I had placed it in a secure place to avoid that scenario! Several pictures frames also fell out and broke, which I couldn't believe because I packed it myself and had put them in a safe place. Lo and behold, the original lock I had put on the unit was lying inside, and it was apparent that the lock had been cut! I paid on time for over 2 years and trusted Uhaul with my belongings. To make it worse, the property manager was very nonchalant about the whole situation! Could not tell me who or why the lock was changed. He tried to tell me the shift of my belongings could have been due to a hurricane! SERIOUSLY?? I also realized after cleaning out the unit that several items were missing! I would never trust Uhaul storage again! Obviously anybody can go in and cut locks off units and rummage through other's belongings! And it's Uhaul's policy to not prorate fees even if you get stuff out more than 2 weeks before the next due date. I feel like my concerns were not taken seriously and no explanation provided for the theft and rummaging through my belongings! Use American Storage next door. They are much more customer friendly.

CRYSTAL P.  |  Overall Experience 
Clasificación:
5.0

Stephen and Wanda are the best!

Richard A.  |  Overall Experience 
Clasificación:
5.0

Great place very clean well protected excellent service

margaret p.  |  First Impressions 
Clasificación:
5.0

The staff were professional and helpful, location is easy to find. Prices were cheaper than most storage facilities.

DENNIS S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie E.  |  First Impressions 
Clasificación:
5.0

The staff were very nice and helpful . I would use them again.

MICHELE S.  |  Overall Experience 
Clasificación:
5.0

Managers are the best in the business hands down!! Very much enjoyed doing business with them...Signed, the FULL MEAL 😂

BRENDA C.  |  First Impressions 
Clasificación:
5.0

The woman that helped me was absolutely beyond fantastic. I will be sending everyone I know there. I cannot express just how much she made moving day so much better.

Nikayla D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

bentrina c.  |  Overall Experience 
Clasificación:
5.0

Very friendly owner took the time to speak with me. I would highly recommend his facility to others.

Tina P.  |  Overall Experience 
Clasificación:
5.0

Best Uhaul around! Staff is friendly and work fast! I have been using their storage units and renting trucks for over 2 years because they are the best!

CHARNA B.  |  Overall Experience 
Clasificación:
5.0

Ninguno

dan g.  |  Overall Experience 
Clasificación:
2.0

I had a bed frame covered in plastic that was ruined the staff was ok not friendly but not quite rude price was not good found another place indoor for 30 dollars less and more secure .

Dawn M.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service and extremely welcoming.

Ken J.  |  First Impressions 
Clasificación:
5.0

Smooth as could be. Manager was great help. Professional, courteous, knowledgeable and courteous.

Heather H.  |  First Impressions 
Clasificación:
5.0

The owners are amazing and personable!! It's a clean facility, nothing to worry about with your stuff there. Great place!

CHARNA F.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia. The guy who runs the place is very accommodating, helpful and courteous. I would definitely recommend this storage facility to anyone.

AMY C.  |  First Impressions 
Clasificación:
5.0

Staff very friendly and helpful!

Cynthia M.  |  First Impressions 
Clasificación:
4.0

Ninguno

MICHELLE T.  |  First Impressions 
Clasificación:
5.0

Stephen and Wanda are the best. Hard working, honest and sincere.

Richard A.  |  First Impressions 
Clasificación:
5.0

The manager on duty went above and beyond to help me !

Rachel V.  |  First Impressions 
Clasificación:
5.0

Very friendly, helpful and professional.

john t.  |  First Impressions 
Clasificación:
5.0

Friendly staff. Great hours and clean.

steven B.  |  Overall Experience 
Clasificación:
5.0

Steve and Wanda are THE BEST!

Gage S.  |  Overall Experience 
Clasificación:
5.0

They were always friendly and willing to help if they could.

DAVID H.  |  Overall Experience 
Clasificación:
5.0

I had a great experience. My first three days the unit was left unlocked - every thing was still intact when I returned. Thank

Therese S.  |  Overall Experience 
Clasificación:
5.0

Wanda and Steve are very professional and helpful and we felt good about storing our stuff there we moved to Texas. Came back late July and got our stuff before another month.

DOLORES R.  |  Overall Experience 
Clasificación:
3.0

Staff was very accomadating n pleasant. Took care of my storage needs.

Michael K.  |  Overall Experience 
Clasificación:
3.0

Good service

jamil p.  |  First Impressions 
Clasificación:
5.0

Steve at the mayport store was awesome need more like him Thank you Steve

Selenia M.  |  First Impressions 
Clasificación:
5.0

Dealing with both Steve and Wanda was great. Explained all my options and helped me select the proper size unit and all the materials I needed to move. Overall great experience!

kip d.  |  Overall Experience 
Clasificación:
5.0

The managers were amazing and answered al my questions when I had them. They took time to talk with us and never felt like we were just another customer.

Amber G.  |  Overall Experience 
Clasificación:
5.0

The co-managers Stevie and Wanda were amazing. They were hospital and ran above board with expectations and the made excellent recommendation on unit selection.

Janet M.  |  Overall Experience 
Clasificación:
5.0

Worked perfectly for my needs. Nice and friendly staff also.

Eric F.  |  Overall Experience 
Clasificación:
5.0

Upon arriving, I was greeted and welcomed. My needs were addressed and accomadated. I'm glad I've chosen this facility for my storage . Hopefully nothing changes.

Michael K.  |  First Impressions 
Clasificación:
3.0

My move out date was June 14th not July 9. I was out before my due date. This is where I have the problem at. Y'all want to charge me for a month or two that I wasn't in there. I want be returning.

Katy B.  |  Overall Experience 
Clasificación:
5.0

Wanda & Steven are so amazing, they helped me in a time of need, made sure I felt I made the best choice to store with Uhaul!! I'm so grateful! Thank you guys for your excellent costumer service.

MARY L.  |  First Impressions 
Clasificación:
5.0

The staff are very accommodating and helpful. Rented vans on 2 occasions and had s large storage unit. Vans were new and clean and ready on time. Very reasonable .

Michael K.  |  Overall Experience 
Clasificación:
5.0

Experience with Steve and his wife were absolutely amazing. They are very attentive and friendly and made our situation easier especially relocating from a different state. Would use them again. Thank

Jennifer S.  |  First Impressions 
Clasificación:
5.0

Personal amable

yolanda h.  |  Overall Experience 
Clasificación:
5.0

All of the staff were great! Very friendly and helpful.

BRIAN N.  |  Overall Experience 
Clasificación:
5.0

The staff made me feel as if I was more than just a customer. I will use them for all of my future storage needs!

Katie B.  |  Overall Experience 
Clasificación:
5.0

Staff was very professional and friendly. I can tell they take pride in their work. Place is always clean

bob p.  |  First Impressions 
Clasificación:
5.0

Stephen was attentive, knowledgeable and very professional.

Daniela M.  |  First Impressions 
Clasificación:
5.0

Outstanding Customer Service! Facilities and storage were in excellent shape. I highly recommend Mayport U Haul for all storage and rental vehicle needs! Thank You Steve for all you do!

daniel k.  |  Overall Experience 
Clasificación:
5.0

Stephen was very personable and made entire process quick and flawless!

melinda m.  |  First Impressions 
Clasificación:
5.0

The lady was very nice. She even helped me detach the trailer from the trailer hitch because I couldn't really figure it out myself. Very clean facility too. Great experience!!!!

William H.  |  First Impressions 
Clasificación:
5.0

Friendly, professional & secure!

pedro c.  |  First Impressions 
Clasificación:
5.0

Exceptional service. Clean and well maintained facility.

sharon B.  |  First Impressions 
Clasificación:
5.0

Great and friendly!

Aaron N.  |  First Impressions 
Clasificación:
5.0

Was there 4 years. Moisture was the only issue. Several items were molded.

ROBERTA A.  |  Overall Experience 
Clasificación:
5.0

Super friendly owner . Down to earth . Need more owners like him !

johnny h.  |  Overall Experience 
Clasificación:
5.0

Kevin was awesome. He has a great friendly personality and was accommodating in anyway he could.

Michael S.  |  Overall Experience 
Clasificación:
5.0

I chose U-Haul Storage because they didn't require my social security number to rent a storage unit and because of the high level of security they have onsite to keep you and your storage safe.

charlotte m.  |  Overall Experience 
Clasificación:
4.0

I moved out on Saturday, Feb. 2nd

Helene M.  |  Overall Experience 
Clasificación:
5.0

Awesome experience.

Alex Z.  |  Overall Experience 
Clasificación:
5.0

Absolutely the best!

richard a.  |  Overall Experience 
Clasificación:
3.0

Everything was great, besides that the units had rats and bugs, and would constantly shed insulation all over your things. But great, friendly staff, never felt unsafe going there by myself!

AMELIA M.  |  Overall Experience 
Clasificación:
4.0

If it wasn't so expensive, it would be the perfect storage choice.

THARESA B.  |  Overall Experience 
Clasificación:
5.0

Great customer service!!!

Danielle K.  |  Overall Experience 
Clasificación:
5.0

Prompt, courteous and helpful

Michael S.  |  First Impressions 
Clasificación:
3.0

No issues with the storage facility and the staff was friendly. Average uhaul storage facility.

Harvey C.  |  Overall Experience 
Clasificación:
2.0

Staff lady was super-nice and efficient. The storage rolling door was almost completely rotten and falling off, peeling paint ended up on all of the boxes and furniture in the front of the unit.

Russell C.  |  Overall Experience 
Clasificación:
5.0

n/a

JENNIFER S.  |  Overall Experience 
Clasificación:
4.0

None....

Steven R.  |  Overall Experience 
Clasificación:
5.0

Wanda & Stephen are incredible assets to uhaul, I don’t have the need for storage anymore but if I do I will use uhaul bc of them.

sean l.  |  Overall Experience 
Clasificación:
5.0

Love Mr. Steve

Guy S.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful

Russell C.  |  First Impressions 
Clasificación:
5.0

Employees were very helpful and real nice. I highly recommend this place.

Demarco B.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff, convenient location, clean and secure surroundings. I love U-Haul! Storage and rentals. Keep up the good work! ¡Gracias!

LISA H.  |  Overall Experience 
Clasificación:
5.0

Staff was terrific and very friendly.

Debra B.  |  Overall Experience 
Clasificación:
5.0

It was a helpful experience. I've used this particular facility a couple times. Everyone has been over the top helpful.

John R.  |  Overall Experience 
Clasificación:
5.0

Thank you Steve and team. Very pleased with my experience at your location. Will return based on the great service. Mike Farah #311

michael f.  |  Overall Experience 
Clasificación:
4.0

Holly was terrific!

Helene M. | Reservación
Clasificación:
5.0

BEST storage experience I have had. Staff very knowledgeable & friendly. Management (Stephen & Wanda) very professional, caring, respectful. Place always clean and safe! Thank you guys!

Camelia C.  |  Overall Experience 
Clasificación:
5.0

Steve was a real pleasure to deal with and this is the second time I have worked with him at the Uhaul on Mayport Blvd. He was quick efficient, helped us with our special needs - Thanks!!

ed b. | Reservación
Clasificación:
1.0

I was sent the wrong size uboxes. I was told they were the correct size even though 2 of the boxes were plainly smaller. The facility in Denver was impossible to get ahold of. They were terible

Loren B.  |  Overall Experience 
Clasificación:
5.0

Clean site, well organized, no long waits.

Jonathan I. | Reservación
Clasificación:
5.0

Pretty good service

Luz S.  |  Overall Experience 
Clasificación:
5.0

Awesome!!!!

CATHY M.  |  Overall Experience 
Clasificación:
5.0

Steve was so helpful and knowledgeable. He saved us money on our move by informing us of the different truck options. Finally, he was friendly and professional.

STEPHANIE H.  |  Overall Experience 
Clasificación:
5.0

Holly was extremely friendly and helpful. She made it a great experience all around for us.

Sean S.  |  Overall Experience 
Clasificación:
5.0

This location was very helpful. This was very different than my experience with my experience with the UHaul telephone and online customer service which was horrible!

WILLIAM H.  |  Overall Experience 
Clasificación:
5.0

Easy access, well maintained and and friendly people.

James V.  |  Overall Experience 
Clasificación:
4.0

Owners are good people, very friendly and helpful. I'm almost sad to be moving out  Definitely worth using this facility again if I need to. ¡Gracias!

JAMIE T.  |  Overall Experience 
Clasificación:
5.0

They were great helping me get my uboxes

John K.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

kevin g.  |  Overall Experience 
Clasificación:
5.0

Will definitely recommend this U-Haul to my family and friends.

craig d.  |  Overall Experience 
Clasificación:
5.0

The staff was wonderful!!! They were so helpful during a very stressful time for us. Could not have been more pleased!

KELSEY A.  |  Overall Experience 
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