Customer Reviews for U-Haul Moving & Storage of Maui-Kahului

1,161 comentarios

424 Dairy Rd   Kahului, HI 96732

(808) 249-8041

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(808) 249-8041

424 Dairy Rd
Kahului, HI 96732

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

devyn t.  |  First Impressions 
Rating:
5.0

Kaley was so sweet and helpful. She made the process very simple and would totally recommend.

NATHANIEL G. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
1.0

CUSTOMER AGENT (MALE) WERE VERY RUDENESS + BRANCH MGR.(KELI)ALSO WERE RUDE SHES CONSTANTLY CHECKING HER PERSONAL PHONE WHILE IM BEEN NOT ATTENDED TO. MY RECOMMENDATION STAFF INCLUDED LOCATION MGR NEEDS A LOT OF CUSTOMER RELATION TRAINING. I HAD TWO STORAGES THERE SPENDING ALMOST $500.-MONTH.I TOOK MY BUSINESS ELSE WERE. AGAIN,ABSOLUTELY POOR CUSTOMER SUPPORT SERVICE..

GLEN T. 
Rating:
5.0

Fast, efficient, and friendly customer service. Affordable fees and use of the van was very helpful! Thanks!

JULIE P. 
Rating:
5.0

Customer did not leave a comment.

Tihani S. 
Rating:
5.0

Nice facility. Just too expensive.

Carla P.  |  Overall Experience 
Rating:
5.0

Need to check idle, truck seem like was going shutoff several times . Spooky

Oscar P. 
Rating:
5.0

Customer did not leave a comment.

Kelli D.  |  First Impressions 
Rating:
3.0

Mike was very helpful

STEVEN B. 
Rating:
5.0

There were a few cockroaches dead on the floor that could have been swept, but overall the place was very clean, especially the lobby. and Glenn was super helpful, professional and efficient and friendly. I hope he stays on at this U-Haul, Glenn is great!

Derek M. 
Rating:
5.0

Customer did not leave a comment.

Conrad R. 
Rating:
5.0

Need seat to go UP” just a little! Otherwise great running truck” Aloha'T

Tommilynn V. 
Rating:
4.0

This was a delivery from NJ. Everything went well. Box arrived a month early. So far everything appears to be OK but we haven't gotten to all the box yet. Mahalo nui for your good service,

Lynne W. 
Rating:
3.0

The employees were really friendly but the knob to control the headlights was loose and jiggling around. Safety concern

JULIA J. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

very friendly and courteous service

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

Lee R. 
Rating:
3.0

Rented a uBox for a week. Was called by a lady identifying herself as manager telling me I could not have the box for a week and wanted it returned. Seems to be confusion among the staff and management

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Larrie P. 
Rating:
4.0

Customer did not leave a comment.

Victor B. 
Rating:
5.0

Customer did not leave a comment.

Craig R. 
Rating:
5.0

Great location, staff followed-up to make sure everything was going smoothly and if you had any questions. U-Haul app is difficult to take photo of mileage unless you have a small phone.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Helpful staff. Went above and beyond to assist me.

LIAM B. 
Rating:
5.0

I had a very good experience

shelly p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwayne D. 
Rating:
5.0

Customer did not leave a comment.

micheal k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Great service and excellent vehicle/equipment. Online reservations system is very helpful.

JOHN A. 
Rating:
5.0

Great service

Gary R. 
Rating:
1.0

Fire the manager,fill the tires with air, answer the phone ever, care for customer not hate them,do not speak down to people with ridicule and malintent, remember conversations that last over 15minutes, concider the customers are not allways liars , high employee turn over is almost allways the managers fault

GREGORY B. 
Rating:
5.0

Cockroaches and other insects...

Linus E. 
Rating:
4.0

Manager very good at her job!! Most excellent think her name is Kaylee?! The storage unit I rented has a very low ceiling is about only complaint. Facility is clean and secure Need more clickers avail for customers😁overall am satisfied

KIMBERLY S. 
Rating:
5.0

Excellent customer service! Thank you

MINDY B. 
Rating:
1.0

It was horrible !! FIRST the man did not know how to operate a computer ! Charged me for 4 days instead of 3 ! Couldn't correct it ! Then we put gas in to fill to 3/4 full and he stated we didn't ! Then stated we have had issues with this van !!! Customer service sucked finally Kaley the manger came and she was no help !! They were laughing and discussing problems they have had with the van !!! Then he proceeded to wash the van instead of completing paperwork needed so we could leave !! We were furious and I will never use your company again !! It sucked and I will tell everyone I speak too ! I work at a 309 +bed hospital and that's a lot of people ! So believe me I will be speaking out !!!!

elizabeth G. 
Rating:
5.0

Great customer service

SELSO G. 
Rating:
5.0

Uhaul kahului is the best service ever thanks to the worker over there for there good service mahalo and malekalikimaka

TEA T. 
Rating:
5.0

Great service from the manager, was on the road with the rentals within minutes of walking in the door. Will absolutely use this location for all my future rentals.

CURTIS R. 
Rating:
5.0

Customer did not leave a comment.

TODD P. 
Rating:
5.0

Climate controlled and secure, perfect for storing personal items!!!

Nicholas F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Thanks for the friendly service!

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

ANDREA B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Outstanding service! The 10' van was available on-the-spot, affordable, easy to drive and manage. An all around excellent transaction! Julie A. Potter-Dunlop

JULIE P. 
Rating:
3.0

They advertised $19.95/day but once you add on the additional fees it ends up being closer to $100/day.

Lilli L. 
Rating:
4.0

Customer did not leave a comment.

Darren K. 
Rating:
5.0

Very friendly and helpful

James Y.  |  First Impressions 
Rating:
5.0

The overall Uhaul experience was great! The staff was all friendly, helpful and timely. Alisha who delivered and picked up my container on Oahu was great! And Aubrey who dropped off my UBOX on Maui was very nice, friendly and helpful! I'll definitely recommend UHaul! Great service!

Alicia V. 
Rating:
5.0

Everything was great - especially customer service.

Robin Lee M. 
Rating:
3.0

The people are great !!

John V. 
Rating:
5.0

the staff is polite and helpful !!

frederick R. 
Rating:
5.0

Customer did not leave a comment.

LaVar E. 
Rating:
5.0

I have used this location 3 times and will continue in the future. Great location, I have U-Haul in other areas of the county and I have experienced excellent service.

DANTE V. 
Rating:
5.0

If someone pumps in too much gas you should refund them for that. I would think you do charge them if they don't put in enough. It should work both ways to be pono.

Stephen J. 
Rating:
5.0

Excellent customer service 👍👍🙏

ERGUN K. 
Rating:
5.0

Good fast service da best yet

Glenn E. 
Rating:
5.0

Customer did not leave a comment.

TAMARA B. 
Rating:
3.0

The truck was filthy. Windshield was very dirty on the inside lot of glare when driving at night and early morning. Interior had a very bad oder, smelled like food was left in the cab or someone died in the cab.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

PER N. 
Rating:
5.0

Customer did not leave a comment.

Raymond F. 
Rating:
5.0

Make it easier to call direct without going through menus and septs. then getting cut off .... I was running behind and could not reach the location through central.

Robin V. 
Rating:
5.0

Customer did not leave a comment.

Sandra G. 
Rating:
5.0

Everyone was extremely helpful from the time I walked in to the time I dropped off. Mahalo!

BENJAMIN N. 
Rating:
5.0

Fabulous service! Highly recommend!

HOWARD W. 
Rating:
5.0

Customer did not leave a comment.

faith H. 
Rating:
5.0

Customer did not leave a comment.

Brett T. 
Rating:
5.0

The windshield was dirty but that is my only complaint. The 20' box van was so nice, handled great, and we only had to make one trip. Great truck!

Kurt S. 
Rating:
5.0

Customer did not leave a comment.

Jaquelynn S. 
Rating:
5.0

Customer did not leave a comment.

Graham C. 
Rating:
5.0

The agent that assisted us provided exceptional customer service! We were totally impressed with how helpful he was. He definitely went above and beyond to help us.

Cynthia S. 
Rating:
5.0

Excellent customer service, made moving easy.

Makena O. 
Rating:
5.0

Customer did not leave a comment.

Tammy M.  |  First Impressions 
Rating:
1.0

I stepped in poop

John M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Great customer service and I LOVED my van.

Marion H. 
Rating:
5.0

Customer did not leave a comment.

mark l.  |  Overall Experience 
Rating:
5.0

You guys are 1st class.... very well run, mahalo.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Alissa B. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

continue servicing the locals

Melva L P. 
Rating:
5.0

Customer did not leave a comment.

Tammy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARREN K. 
Rating:
5.0

Customer did not leave a comment.

Billy P. 
Rating:
5.0

Great customer service

jeffery M. 
Rating:
5.0

Should have one in Lahaina

albert K. 
Rating:
4.0

Great customer service!

BLAKE W. 
Rating:
5.0

Manager and staff are amazing . Have always taken wonderful care of our youth foundation on our cleanup days and for all of our box truck needs. Mahalo , Mahalo, Mahalo

Judson M. 
Rating:
5.0

Customer did not leave a comment.

Susan N. 
Rating:
5.0

Great service and efficient process! Just keep up the good work!

Il K. 
Rating:
3.0

Equipment could be cleaned better... but everyone's standard of clean is different so it may be cleaned to your organization's standard.

Josephine C. 
Rating:
4.0

While we ordered and needed a hand truck it wasn't in the truck for our use. We weren't ultimately charged for the use of one but the team at both Kahului and Kihei we very accommodating and kind. Made our move so easy!

Daniel M. 
Rating:
5.0

Very friendly staff

Melissa I. 
Rating:
5.0

Customer did not leave a comment.

Gerry C. 
Rating:
2.0

Make sure you don't rent the truck I reserved a week ago to someone else the day before I was supposed to pick it up.

TED P. 
Rating:
5.0

The employee's made an already difficult day much easier by having great service.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

TRACEY S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY F. 
Rating:
5.0

Thank you for always making things so easy

Jamie Z. 
Rating:
5.0

Customer did not leave a comment.

TODD P. 
Rating:
4.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

The staffs there are always friendly, outstanding service and very helpful and that's why you'll always have my business and I'm grateful for all their hard works and professionalism....👍✌️😎 Much Mahalo, The Tolutau's

Loni T. 
Rating:
5.0

Customer did not leave a comment.

Jared C.  |  First Impressions 
Rating:
5.0

Kurt was quick, friendly and efficient!

JACOB L. 
Rating:
5.0

Could I recommend having some one point out exactly where to the find the vehicle at the parking lot. It's a bit confusing when trying to look at the key 🔑 tag to match which Uhaul vehicle to use

Christopher D. 
Rating:
5.0

Give them Aloha

LIN L. 
Rating:
5.0

Yes he staff was friendly and so helpful! Great experience ever! I am definitely coming back to you all for my needs. Thanks Kahului Uhaul team for customer great service! Keep it up! They deserve a raise! Have a wonderful day!

MARY B. 
Rating:
4.0

It was convenient and easy to do business with and they made moving along easier. That staff was orderly and efficient.

CHRISTINA R. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA M. 
Rating:
5.0

Very impressive!

Larry B.  |  First Impressions 
Rating:
5.0

The AC should be cooler/colder in the storage facility. It was pretty hot

Sulyne K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaimana A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  First Impressions 
Rating:
5.0

very well organized and I have referred to a bunch of people very convenient and clean.

Kehaulani K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ELLEFSON Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla P.  |  First Impressions 
Rating:
5.0

Very helpful, made it simple and very friendly.

Verna P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaclyn i.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maria elena h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tanya Q.  |  First Impressions 
Rating:
5.0

Great customer service at the Kahului location I LOVE MY NEW STORAGE UNIT

Jordan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcos D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leticia s.  |  First Impressions 
Rating:
4.0

Everything is exceptional, except for the daily emails to rate their service. I hope it stops after posting this review. Also, by law they are supposed to provide a link in their email to unsubscribe.

Bruce K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krystine N.  |  First Impressions 
Rating:
5.0

N/A.

lacey p.  |  First Impressions 
Rating:
5.0

I am very pleased with my experience with your employee Glen Miguel. He was very helpful and pleasant to work with and he took the time explaining about the different self-storage rooms and about the facility and how to get in and out of the storage facility. He demonstrated excellent customer service. Please reward him with a raise/bonus.

MOMI H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trung v.  |  First Impressions 
Rating:
5.0

I WILL TRY TO BE AT MY STORAGE AS MUCH AS I CAN TO UPKEEP THE UNIT. IF TIME PERMITS, WHEN I FINISH WORK, ON MY DAYS OFF IS THE TIME I WOULD CHOOSE TO BE AT MY STORAGE UNIT. THANK YOU!

Charlene A.  |  First Impressions 
Rating:
5.0

Will and the personnel at the facility were extremely helpful, and generous with their time in assisting us with setting up the storage units.

Paul C.  |  First Impressions 
Rating:
3.0

your staff are AWESOME. your management software for door codes sucks

MARVIN P.  |  First Impressions 
No reviews have been submitted for this location.

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