Customer Reviews for U-Haul Moving & Storage of Maui-Kahului

1,113 reviews

424 Dairy Rd   Kahului, HI 96732

(808) 249-8041

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(808) 249-8041

424 Dairy Rd
Kahului, HI 96732

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Darren K. 
Rating:
5.0

Very friendly and helpful

James Y.  |  First Impressions 
Rating:
5.0

The overall Uhaul experience was great! The staff was all friendly, helpful and timely. Alisha who delivered and picked up my container on Oahu was great! And Aubrey who dropped off my UBOX on Maui was very nice, friendly and helpful! I'll definitely recommend UHaul! Great service!

Alicia V. 
Rating:
5.0

Everything was great - especially customer service.

Robin Lee M. 
Rating:
3.0

The people are great !!

John V. 
Rating:
5.0

the staff is polite and helpful !!

frederick R. 
Rating:
5.0

Customer did not leave a comment.

LaVar E. 
Rating:
5.0

I have used this location 3 times and will continue in the future. Great location, I have U-Haul in other areas of the county and I have experienced excellent service.

DANTE V. 
Rating:
5.0

If someone pumps in too much gas you should refund them for that. I would think you do charge them if they don't put in enough. It should work both ways to be pono.

Stephen J. 
Rating:
5.0

Excellent customer service 👍👍🙏

ERGUN K. 
Rating:
5.0

Good fast service da best yet

Glenn E. 
Rating:
5.0

Customer did not leave a comment.

TAMARA B. 
Rating:
3.0

The truck was filthy. Windshield was very dirty on the inside lot of glare when driving at night and early morning. Interior had a very bad oder, smelled like food was left in the cab or someone died in the cab.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

PER N. 
Rating:
5.0

Customer did not leave a comment.

Raymond F. 
Rating:
5.0

Make it easier to call direct without going through menus and septs. then getting cut off .... I was running behind and could not reach the location through central.

Robin V. 
Rating:
5.0

Customer did not leave a comment.

Sandra G. 
Rating:
5.0

Everyone was extremely helpful from the time I walked in to the time I dropped off. Mahalo!

BENJAMIN N. 
Rating:
5.0

Fabulous service! Highly recommend!

HOWARD W. 
Rating:
5.0

Customer did not leave a comment.

faith H. 
Rating:
5.0

Customer did not leave a comment.

Brett T. 
Rating:
5.0

The windshield was dirty but that is my only complaint. The 20' box van was so nice, handled great, and we only had to make one trip. Great truck!

Kurt S. 
Rating:
5.0

Customer did not leave a comment.

Jaquelynn S. 
Rating:
5.0

Customer did not leave a comment.

Graham C. 
Rating:
5.0

The agent that assisted us provided exceptional customer service! We were totally impressed with how helpful he was. He definitely went above and beyond to help us.

Cynthia S. 
Rating:
5.0

Excellent customer service, made moving easy.

Makena O. 
Rating:
5.0

Customer did not leave a comment.

Tammy M.  |  First Impressions 
Rating:
1.0

I stepped in poop

John M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Great customer service and I LOVED my van.

Marion H. 
Rating:
5.0

Customer did not leave a comment.

mark l.  |  Overall Experience 
Rating:
5.0

You guys are 1st class.... very well run, mahalo.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Alissa B. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

continue servicing the locals

Melva L P. 
Rating:
5.0

Customer did not leave a comment.

Tammy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARREN K. 
Rating:
5.0

Customer did not leave a comment.

Billy P. 
Rating:
5.0

Great customer service

jeffery M. 
Rating:
5.0

Should have one in Lahaina

albert K. 
Rating:
4.0

Great customer service!

BLAKE W. 
Rating:
5.0

Manager and staff are amazing . Have always taken wonderful care of our youth foundation on our cleanup days and for all of our box truck needs. Mahalo , Mahalo, Mahalo

Judson M. 
Rating:
5.0

Customer did not leave a comment.

Susan N. 
Rating:
5.0

Great service and efficient process! Just keep up the good work!

Il K. 
Rating:
3.0

Equipment could be cleaned better... but everyone's standard of clean is different so it may be cleaned to your organization's standard.

Josephine C. 
Rating:
4.0

While we ordered and needed a hand truck it wasn't in the truck for our use. We weren't ultimately charged for the use of one but the team at both Kahului and Kihei we very accommodating and kind. Made our move so easy!

Daniel M. 
Rating:
5.0

Very friendly staff

Melissa I. 
Rating:
5.0

Customer did not leave a comment.

Gerry C. 
Rating:
2.0

Make sure you don't rent the truck I reserved a week ago to someone else the day before I was supposed to pick it up.

TED P. 
Rating:
5.0

The employee's made an already difficult day much easier by having great service.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

TRACEY S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY F. 
Rating:
5.0

Thank you for always making things so easy

Jamie Z. 
Rating:
5.0

Customer did not leave a comment.

TODD P. 
Rating:
4.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

The staffs there are always friendly, outstanding service and very helpful and that's why you'll always have my business and I'm grateful for all their hard works and professionalism....👍✌️😎 Much Mahalo, The Tolutau's

Loni T. 
Rating:
5.0

Customer did not leave a comment.

Jared C.  |  First Impressions 
Rating:
5.0

Kurt was quick, friendly and efficient!

JACOB L. 
Rating:
5.0

Could I recommend having some one point out exactly where to the find the vehicle at the parking lot. It's a bit confusing when trying to look at the key ðŸ"' tag to match which Uhaul vehicle to use

Christopher D. 
Rating:
5.0

Give them Aloha

LIN L. 
Rating:
5.0

Yes he staff was friendly and so helpful! Great experience ever! I am definitely coming back to you all for my needs. Thanks Kahului Uhaul team for customer great service! Keep it up! They deserve a raise! Have a wonderful day!

MARY B. 
Rating:
4.0

It was convenient and easy to do business with and they made moving along easier. That staff was orderly and efficient.

CHRISTINA R. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA M. 
Rating:
5.0

Customer did not leave a comment.

MARC G. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Maybe one more cashier position would be helpful to cut down on wait times.

JUVIR M. 
Rating:
5.0

Excellent customer service.

CHARLES G. 
Rating:
5.0

good to go

Kenneth K. 
Rating:
5.0

Very friendly fast and helpful Really appreciate the workers there

Buddy C. 
Rating:
5.0

The website says motorcycle trailer is 3'6” x 7'9.5” when actually it was 4x8. That needs to be corrected.

Max P. 
Rating:
5.0

What makes this facility stand above the rest is the fact their personal attention, understanding and flexibility to their customers situation/s if and when problems arise!!!

John S. 
Rating:
1.0

This location made no mention of $1.49/ mi charge above the $300 I already paid for a pick up. I have rented a couple U-Hauls this summer and Didnt pay extra mileage. Also the charge for a 20' box truck was $759. The charge for a pick truck is $1018! I would like to speak to customer service.

DARIN M. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

Very impressive!

Larry B.  |  First Impressions 
Rating:
5.0

Thanks to all of the front desk people who helped me get the right truck for the job.

William B. 
Rating:
5.0

Customer did not leave a comment.

Kalani T. 
Rating:
5.0

Five star service!

Anne T. 
Rating:
5.0

The AC should be cooler/colder in the storage facility. It was pretty hot

Sulyne K.  |  First Impressions 
Rating:
5.0

clearer return process. What to do when returning during business hours.

DEBORAH G. 
Rating:
5.0

Customer did not leave a comment.

Percy B. 
Rating:
5.0

Took advantage of the first free month storage. Really appreciated it made my transition from home owner to renter easier. Great facility, great staff!

Scott s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Inside is not clean enough, inside is dusty and in the cup holders are sandy

Percy B. 
Rating:
5.0

Kailey was so helpful and informative. She really made sure that I had an understanding for operating the truck without being condescending. That is so very much appreciated and so very helpful for making the moving experience less painful. It is such a stressful time when one is moving that these acts of kindness and professionalism really make a big difference. Mahalo or thank you fir all of your help and guidance.

Noor D. 
Rating:
5.0

Customer did not leave a comment.

Melissa E.  |  Overall Experience 
Rating:
5.0

Glen is cool

Jordan P. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Customer did not leave a comment.

Noah M. 
Rating:
5.0

Remote check in was very nice and easy to use

Justin K. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Thank you for providing excellent service. I really like the garage indoor loading space and the re-use center.

Rowan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie A. 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leilani T. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Norberth G.  |  Overall Experience 
Rating:
5.0

Very helpful staff

MATHEW K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Staff are great. This is the fastest pick up and return transaction I ever had…keep it up!

Imelda A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
5.0

Rented two weekends in a row. First truck had tire issues - Glenn took amazing care of me, getting the paperwork and trucks switched over in an instant and having a nice one that was just serviced for me the second week. Glens level of service and attention was the best I've had on island in years hands down. Mahalo Glen!

ROBERT G. 
Rating:
5.0

The people at U haul came through for me to help me out in a pinch and VM made my day great! Thank you all for your help!

THEODORE R. 
Rating:
5.0

Maybe have short cuts thru the building if you're in the bays n need to get to the front office. Other than that, reps are courteous n friendly. Philip had my information up n was ready to answer my questions by the time I reached the counter- so efficient!! Mahalo!!

DANETTE K. 
Rating:
4.0

Customer did not leave a comment.

Tho N. 
Rating:
5.0

Return of equipment was quick and efficient.

Kimber V. 
Rating:
5.0

Customer did not leave a comment.

Judy B. 
Rating:
5.0

Customer did not leave a comment.

Jayna K. 
Rating:
5.0

Customer did not leave a comment.

PAIGE C. 
Rating:
5.0

Customer did not leave a comment.

ZHANNA P. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Kaimana A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  First Impressions 
Rating:
5.0

very well organized and I have referred to a bunch of people very convenient and clean.

Kehaulani K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ELLEFSON Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla P.  |  First Impressions 
Rating:
5.0

Very helpful, made it simple and very friendly.

Verna P.  |  First Impressions 
Rating:
5.0

Staff is very nice and helpful

Richard H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaclyn i.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maria elena h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tanya Q.  |  First Impressions 
Rating:
5.0

Great customer service at the Kahului location I LOVE MY NEW STORAGE UNIT

Jordan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcos D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leticia s.  |  First Impressions 
Rating:
4.0

Everything is exceptional, except for the daily emails to rate their service. I hope it stops after posting this review. Also, by law they are supposed to provide a link in their email to unsubscribe.

Bruce K.  |  First Impressions 
Rating:
5.0

Only been 3 days but we’re happy with it so far.

Sherrie K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Krystine N.  |  First Impressions 
Rating:
5.0

N/A.

lacey p.  |  First Impressions 
Rating:
4.0

Should be 24 hr access

Ikaika V.  |  First Impressions 
Rating:
5.0

This facility is so much better than the rest on Maui. It is well maintained, has easy access and the units are very clean. The staff and GM are very friendly with great customer service!

Beth O.  |  First Impressions 
Rating:
5.0

I am very pleased with my experience with your employee Glen Miguel. He was very helpful and pleasant to work with and he took the time explaining about the different self-storage rooms and about the facility and how to get in and out of the storage facility. He demonstrated excellent customer service. Please reward him with a raise/bonus.

MOMI H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trung v.  |  First Impressions 
Rating:
5.0

I WILL TRY TO BE AT MY STORAGE AS MUCH AS I CAN TO UPKEEP THE UNIT. IF TIME PERMITS, WHEN I FINISH WORK, ON MY DAYS OFF IS THE TIME I WOULD CHOOSE TO BE AT MY STORAGE UNIT. THANK YOU!

Charlene A.  |  First Impressions 
Rating:
5.0

Will and the personnel at the facility were extremely helpful, and generous with their time in assisting us with setting up the storage units.

Paul C.  |  First Impressions 
Rating:
3.0

your staff are AWESOME. your management software for door codes sucks

MARVIN P.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top