Customer Reviews for U-Haul Moving & Storage of Mather

4,293 comentarios

10161 Mills Station   Sacramento, CA 95827
(W Of Mathr Fld Rd)

(916) 369-2758

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(916) 369-2758

10161 Mills Station
Sacramento, CA 95827
(W Of Mathr Fld Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

matt m.  |  First Impressions 
Clasificación:
5.0

Continue great service and availability to customer. Rep was friendlier than staff in Crescent City

Jonathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA M. 
Clasificación:
5.0

The lady was friendly and helpful early that morning of the pick up. She answered all of our questions regarding our RSVP and general questions we had about our destination.

Patriciamarissa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

Super easy to pick up the trailer. Staff was friendly and professional.

STANTON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER S. 
Clasificación:
5.0

Very professional snd quick smooth delivery

Alan L. 
Clasificación:
1.0

Perhaps my best u haul experience ever. I was greeted upon entering showroom. Jessica...a 10 star representative for sure. My already great day was made even better.

Dallas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD GARRETT H. 
Clasificación:
5.0

Great service, excellent employees.

MIGUEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY C. 
Clasificación:
5.0

I rent at this location almost weekly. The staff is always helpful and know what they're doing. I can't say enough about my experiences at this location. Especially want to thank the Hispanic lady she goes out of her way to assist. But they're all very good.

ANDREW H. 
Clasificación:
5.0

Britney was amazing. She was fast. ; she communicated next steps clearly and even under pressure being the only one in the office and having to manage six customers at once.

BRENT L. 
Clasificación:
5.0

Excellent service

SANDERSON LEE M. 
Clasificación:
5.0

Truck was in great running condition, was able to haul the things we needed to our home from my parents. Great rental rates. Will probably rent again in the future! ¡Gracias!

CLIFTON LEE II N. 
Clasificación:
2.0

El cliente no dejó un comentario.

ERIK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
5.0

The store manager went above and beyond. Almost 2 hours after her shift, she stayed and checked me in. Excellent customer service!

Erik C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
5.0

Extremely helpful made me feel like everything was ok

Lisa C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Virginia K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

The manager was extremely friendly

Vladislav K. 
Clasificación:
5.0

The staff at this location are always very professional, nice and quick to get you setup with your rental.

FRANK F. 
Clasificación:
5.0

very easy listening made my day.

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCINE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER B. 
Clasificación:
5.0

The general manager was awesome! The location has everything you need to move. The prices were reasonable; a one stop shop.

Joseph C. 
Clasificación:
5.0

There was no lock in my unit, but I understand that it was after hours

Emma D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reina D. 
Clasificación:
5.0

Great customer service hands-down. Jessica Rodrigues was so polite and took good care of me everything went well and as planned for my day she just made it a little bit better. Thank You! Jamie Harris

Jamie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

Nice staff, very helpful! Thank you!

VANESSA E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Genii R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador C. 
Clasificación:
5.0

Service for picking up and returning my trailer rental was really quick, efficient, and a positive experience.

DARREN V. 
Clasificación:
5.0

Service advisor was very helpful, polite, prompt and efficient. She even unhooked the trailer and checked me out quickly.

Edward O. 
Clasificación:
5.0

The windshield was filthy, otherwise everything was great.

TERRI P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY B. 
Clasificación:
2.0

No

Jamshid A. 
Clasificación:
5.0

My lock on my storage was damaged and they replaced it for me right there on the spit right away ..A+++

Delores l.  |  First Impressions 
Clasificación:
5.0

Everything was great. Quick paper work, in and out the door within 5 minutes.

DANNY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAKE E. 
Clasificación:
5.0

Very nice place.

Jay S.  |  First Impressions 
Clasificación:
5.0

The grounds need to be swept more often. Landon was very friendly & helpful.

Steve H.  |  Overall Experience 
Clasificación:
5.0

The pickup location was 1hour drive from my apartment and I wish it could have been bit near to my apartment, which would have saved some commute time.

SIDDHARTH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brahim S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROSAMARIA R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
5.0

Hire another employee so if an employee is on

TAMAR C. 
Clasificación:
1.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

This Rancho Cordova location has allowed me to get things done with no problems. Nothing at all. Very professional, very Helpful, and very courteous when my family needed this so Thank you guys for everything!

Melenaite P. 
Clasificación:
5.0

Nice new pickup truck!!

SUSAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN O. 
Clasificación:
5.0

Awesome

JEFFREY L. 
Clasificación:
3.0

Better customer service

JARRED M. 
Clasificación:
5.0

The associate who helped me today was very knowledgeable, affable, and professional.

SONG H. 
Clasificación:
3.0

There were bugs crawling all over the office.

Patrick M. 
Clasificación:
5.0

I appreciate a friendly experience customer service

Jill D. 
Clasificación:
3.0

I didn't get guaranteed delivery on 9/26 as you promised even told to wait 15 more days since you don't have trucks to deliver. The staff works better with moving helpers than customers. I paid extra to moving helpers to get job done. But on uhaul side everything is sluggish very poor customer service. Thanks for moving helpers

ZEKARIAS Z. 
Clasificación:
5.0

Staff was excellent.

VICTOR H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLACE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
2.0

We made a reservation 22696342 on last Sunday. However, we received many phone calls asking us pick it up on one day before picking up time. We spent many hours and our efforts to clear everything up. Uhaul employees messed our schedules, canceled our order without telling us up front. When we made 6 calls, we are put on wait for 25-48 minutes each trying. On Sunday, we showed up to pick it up at Mill Station in Sacramento. Our reservation was canceled again. After going home, We spent 1 more hour over the phone asking questions and begging Uhaul Officers. They asked us going back Mill Station. We found out Uhaul did a very bad business. We needed to pay more money to get our deal. Moving out of town is very stressful, Uhaul put a lot of stress on my family.

TAM D. 
Clasificación:
5.0

Excellent customer service. Thank you.

KAREN S. 
Clasificación:
5.0

The person at the counter was excellent and very helpful.

LUCIO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE T. 
Clasificación:
5.0

Customer service was amazing. Made the move very easy and reduced stress. It's greatly appreciated. Thank you. Nick. Rancho Cordova

nicholas P. 
Clasificación:
1.0

I reserved the trailer for 3 days. But, I returned in 2 days. I was told that I would only have to pay for 2 days. BUT, I was charged for 3 days.

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca H. 
Clasificación:
4.0

Seatings and bottled water for customers waiting.

JUAN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie N.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

ANSU S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARITY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca B. 
Clasificación:
5.0

The phone customer service from Uhaul is horrible! After booking my round trip pick up, I was informed the day before that my pick up was unavailable and spent nearly an hour on the phone to find an available location. I was then charged for a one way rental even though nothing was available. On the return, they couldn't input my return location which was on my reservation, so I spent another hour on the phone getting the drop off location corrected. Considering this is a 4 billion dollar company, some investment needs to be made in online capabilities so hours are not spent on hold.

Cherie L. 
Clasificación:
3.0

Imposible to communicate with U-Haul by phone even at the local level.

MICHAEL P. 
Clasificación:
4.0

My CSR was amazing. He bent over backwards to fix a mishap from the website.

JUSTIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY H. 
Clasificación:
5.0

I am alway please. The staff is nice, prices are great and never run across any problems

ARIS K. 
Clasificación:
1.0

the online pick up process was extremely tedious, got disconnected from customer service twice, they were rude and unhelpful. It is ridiculous that you have to provide 2 personal contacts just to be able to pick up the truck--which was not listed anywhere in the pick up instructions. Truck was parked in the back of the parking lot, completely blocked by other trucks and was not accessible. I will never rent from U-haul again thanks to this horrible experience.

Janie H. 
Clasificación:
1.0

The facility had short fences. Broken fences. Not enough cameras. The employees told us they never walk around and check the cars out. They are not liable for anything lost or stolen, or thefts they say. Homeless drug addicts a Hang out where the fence was broken I'm the back by my car. My car was vandalized numerous times. Someone stole a lot out of it. They wouldn't credit me anything for my trouble.

Katherine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA W. 
Clasificación:
5.0

the steering wheel is completely crooked when traveling WASNT that big of a deal figured it out. Thank you for the friendly customer service from the man inside.

JORDEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Julyssa M. 
Clasificación:
4.0

Just make sure you voluntarily advise at time of pick up that if you go over the estimated miles that you will automatically charge the additional amount to the same card

ALICIA A. 
Clasificación:
5.0

They were friendly and very helpful thank you

MARVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD S. 
Clasificación:
1.0

I made the reservation and I failed to show up on time. I was over one hour late, which prompted a call from the rental location, which is understandable. When they called however, they told me I needed to call back within 15 min or loose my reservation. I called immediate but was placed on hold for almost 15 min. If you are going the threaten to cancel the reservation at least give the person enough time to respond. I also called the location manager on Monday to express my displeasure and he never returned my phone call. I will be looking to your competitor for future rentals.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren S.  |  First Impressions 
Clasificación:
5.0

It was good.

craig s.  |  First Impressions 
Clasificación:
4.0

The manager, Landon was very friendly & helpful. It was good to see they were training some new employees.

Steve H.  |  First Impressions 
Clasificación:
2.0

Front desk rep was not friendly or very helpful

Robert B.  |  First Impressions 
Clasificación:
5.0

The young lady that assisted me was not only very friendly, helpful and professional but went above and beyond in every way she could with all of the customers. The current situation is difficult but she was a natural at making everyone feel welcome and well taken care of.

Julie N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W.  |  First Impressions 
Clasificación:
5.0

Great customer service very polite keep up the good work

Michael W.  |  First Impressions 
Clasificación:
5.0

Wry helpful. Very courteous and just all around great human beings.

Lydell F.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba