Customer Reviews for U-Haul Moving & Storage of Marietta

352 reviews

502 Pike St   Marietta, OH 45750

(740) 374-5763

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(740) 374-5763

502 Pike St
Marietta, OH 45750

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Beverly D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian L 
Rating:
5.0

Customer did not leave a comment.

STEFANIE` M 
Rating:
5.0

Representative was very helpful. But being an older person I do not like using the app. Rather talk to an agent.

JIM J 
Rating:
5.0

I put more gas in the truck before dropping it off on accident and I think when someone does that u guys should refund them some money back. Also u should give people more miles

Tonya M 
Rating:
5.0

Absolutely awesome!!!

Sandy F 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
4.0

The pickup process was very slow due to computer/network issues in the customer store. The employees did the best they could given the limitations but the app was not responding and their computers were not cooperating.

Sean K 
Rating:
5.0

Customer did not leave a comment.

Arthur C 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
5.0

Customer did not leave a comment.

Mike F 
Rating:
4.0

Customer did not leave a comment.

Eric L 
Rating:
5.0

Super easy check in and nice people.

Les W 
Rating:
5.0

Customer did not leave a comment.

JOSHUA V 
Rating:
5.0

Customer did not leave a comment.

Zachary s 
Rating:
4.0

Customer did not leave a comment.

Matt M 
Rating:
5.0

Customer did not leave a comment.

Karen B 
Rating:
5.0

Customer did not leave a comment.

rodney L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erik S 
Rating:
5.0

Thanks!

ROBIN T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brock R 
Rating:
3.0

Na

Anne S 
Rating:
5.0

The lady there was very kind

WILLIAM N 
Rating:
5.0

even though we received the wrong trailer (see above), the manager was very helpful trying to rectify the problem

gregory s 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

Would definitely recommend this location! Everyone there is very friendly and helpful. Place is always clean and organized. Trucks are always ready and loaded with any extras ordered. Not their fault - but the reception is aweful at times - needed for some of the online process. ALWAYS get the saferide plus insurance !!!

Tammie W 
Rating:
5.0

Customer did not leave a comment.

Patricia E 
Rating:
5.0

Everything there was very nice and helpful

Randall H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy h 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

Leslie S 
Rating:
5.0

The pickup went very well. Nice clean new facility and nice people. The only two things I would suggest is when we made the online reservation we gave the pickup and drop-off information that included the drop-off address, date, etc... However when we showed up to do the pick up we had to re-give them all the same information all over again. I said we already put that info in when we made the reservation, they said sorry we don't see that on our end. Not sure why the pickup location wouldn't have all the reservation information that we put into it. It would make the pickup process more seamless if we didn't have to redo everything. Also, the cab of the truck was stinky and musty and smelled like someone just finished driving cross country in it and smiling a carton of cigarettes in it. They should clean it out and include some odor eliminator or something. I had to stop and get air fresners to hang inside.

William H 
Rating:
5.0

I have no complaints regarding this location. The staff was very friendly and cooperative.

greg o 
Rating:
5.0

Customer service is top notch!! Best experience we could ask for in rental of cargo trailer. Easy to reserve, pickup and drop off we're a breeze.

Art C 
Rating:
5.0

Everything was great! Had the equipment I needed and had no problems.

Michael C 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

Staff was great

Barry t 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

Customer did not leave a comment.

Lynn D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Matthew D  |  First Impressions 
Rating:
5.0

Appreciated the friendliness of the personnel.

Larry G 
Rating:
4.0

It's a new facility still in its "break-in" phase and they are trying very hard to accommodate. Much appreciated.

CHARLES D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Customer did not leave a comment.

Donielle R  |  Online Move In 
Rating:
5.0

The team in Marietta, OH is outstanding! They are very helpful when I needed to extend my rental and add an additional driver. Well done U-Haul, this has been an absolutely wonderful addition to Marietta.

BRENDA W 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
1.0

Unit was over 100yards from the closest parking spot.

Tyler S  |  Overall Experience 
Rating:
5.0

It would be nice if the accumulative price were more up front. The price stated on the side of the vehicle was $19.95 a day, but all the fees were not apparent until the last minute. I realize that the price varies with mileage, it's all the other fees added I'm referring to.

Greg O 
Rating:
5.0

Great experience with the staff, very helpful and very friendly, will use again when the time comes for it

James S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
4.0

Customer did not leave a comment.

Beverly D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beverly D 
Rating:
5.0

Perfectly satisfied with the service.

Randell G 
Rating:
5.0

Customer did not leave a comment.

barry E 
Rating:
5.0

Excellent customer service! Highly recommend these ladies!

Tammie W 
Rating:
5.0

All the ladies were very knowledgeable and friendly. Made the process quick and easy. Used this facility a couple times already, and will again. Would highly recommend them.

Tammie W 
Rating:
5.0

Customer did not leave a comment.

Cheryl W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam W 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Customer did not leave a comment.

Annette K 
Rating:
5.0

Customer did not leave a comment.

DOLORES B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PENELOPE E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

Customer did not leave a comment.

Kurt A 
Rating:
5.0

Extremely helpful and kind!! Highly recommend

Sara M  |  Overall Experience 
Rating:
5.0

Everything went as expected and I was treated with courtesy throughout the process. Thank you!

Charles S 
Rating:
4.0

In an out fast polite reasonable rates the flood water was coming up an I needed a truck thankfully I didn't need it but I had it just in case thanks

Thomas G 
Rating:
5.0

Customer did not leave a comment.

Acia M  |  First Impressions 
Rating:
5.0

Customer service was outstanding by GM and helper. Due to the flood you all went beyond expectations

ABBOT C 
Rating:
2.0

Manager was the most unprofessional person I have ever met.

BRIAN L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy B  |  First Impressions 
Rating:
5.0

Nothing at all everything was great..The girl that gave us the truck was very knowledgeable and gave me good advice...she rocked... Everything went smooth..Thank you..

jeanann m 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

Customer did not leave a comment.

paul l 
Rating:
5.0

Everything was great, in and out quickly, great customer service, friendly employees

James S 
Rating:
5.0

Customer did not leave a comment.

JACOB H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

caleb t 
Rating:
5.0

Customer did not leave a comment.

Alan B 
Rating:
5.0

Super friendly, helpful and kind. Was glad that I decided to use this storage facility

Beth D 
Rating:
5.0

Customer did not leave a comment.

Darreck B 
Rating:
5.0

Nothing. Personal were polite and everything went very easy

Jerry F 
Rating:
4.0

Employees were friendly and professional. Equipment was old and not in usable condition and transferred me to a different trailer.

Matthew E 
Rating:
5.0

The tie down rackets were very rusty and very hard to operate. I took the time to lubricate the ratchets so they would work properly. I reported this to the drop off sight, the man just chuckled when I told him the condition they were in !!! So that's that !!!

red h 
Rating:
5.0

Customer did not leave a comment.

Bonny H 
Rating:
5.0

The license plate was really beat up when I picked up the trailer. Did affect me but I’m sure it will fall off eventually.

Ralph L 
Rating:
5.0

They where excellent!

Randy P 
Rating:
5.0

Customer did not leave a comment.

Regina E 
Rating:
3.0

check in process too long.

John L 
Rating:
5.0

Customer did not leave a comment.

RONALD H  |  First Impressions 
Rating:
5.0

This place is excellent

Patrick P 
Rating:
4.0

Customer did not leave a comment.

Megan E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shiloh P  |  First Impressions 
Rating:
5.0

Noyhing. It was great.

Barbara R 
Rating:
5.0

Customer did not leave a comment.

Rebecca C 
Rating:
5.0

They were awesome

Kenneth F 
Rating:
5.0

This is a rather new build out of a Kmart and is an amazing facility. Well organized and customer friendly, set up for purpose. Judith Moore was very helpful and accommodating, she took time to train us on use of the storage facility and made certain we were comfortable with everything. These type of facilities must be a great capital investment for UHaul based on the close highway location.

Lawrence M 
Rating:
5.0

Customer did not leave a comment.

james b 
Rating:
5.0

Nice facility and helpful , friendly staff

michael w  |  Overall Experience 
Rating:
5.0

Had to wait forever (45min) to get waited on. The process of actually getting the truck was only 10 min which was great.

Helen O 
Rating:
5.0

Customer did not leave a comment.

Thalles F 
Rating:
5.0

Great equipment and friendly staff

Michael W 
Rating:
5.0

Customer did not leave a comment.

Ashley H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEREMIAH T 
Rating:
5.0

Customer did not leave a comment.

Dan K 
Rating:
1.0

I moved my things in and winded up getting roaches from a lady on the backside of my units , and at the end after speaking with everybody trying to jump through hoops to get the help we need had to sell and get rid of everything in the units because even after the man come to Spray, we still had roaches in it we took videos and pictures showed the front they were still upset that I was saying something about the roaches, but I lost all of my things because of the roaches ,

REBECCA K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry G 
Rating:
5.0

very nice vehicle...very nice staff at this rental facility.

Michael P 
Rating:
4.0

We had a terrible experience with getting our key out of the lock box. The app was explained being extremely simple. It was extremely complex or there was a problem with it because it took us 20 minutes to get the key on top of that the exhaust fell off the truck we had to drive it for about 50 miles with no exhaust, and now I think I have a hearing problem

Greg D 
Rating:
5.0

The ease of renting this Uhaul and the very kind staff at rental location was excellent!!

Tammy G 
Rating:
5.0

Extremely friendly service!

Stefanie B 
Rating:
5.0

There was a sticky residue from a pop spill on the base of the center counsel. The truck really needs a cellphone mount. I'm moving. IDK where I'm going and my GPS is in my cup holder because I'm using borrowed equipment. That's not safe. I'm not going to buy a mount for a onetime move. Karen made a suggestion about where to drop off my equipment. She was right. The new place was very helpful compared to a authorized dealer.

Troy H 
Rating:
5.0

Employees often make or break the experience! Manager Karen and employee Judy are the best! Also Nathan Whyte, who is with an associated business, Whyte’s Quick Move, was extremely helpful! It would be nice if I could have pro-rated the final rental fee since I emptied the unit on 1/3/24 but am still being charged for the entire month of January. All in all a great experience for a “senior”, single lady!

CHRISTINE T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian E 
Rating:
5.0

Customer did not leave a comment.

Andrew W 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Great experience!

Gale H 
Rating:
3.0

Customer did not leave a comment.

carl s 
Rating:
5.0

Employees at this location are extremely friendly and personable! Keep doing a great job!

Jeremy K 
Rating:
3.0

Nice trailer. Easy pickup. Thank you.

James D 
Rating:
5.0

Customer did not leave a comment.

Mark N 
Rating:
3.0

You could have more people on hand. I arrived at 8:30 and it took 50 minutes to get the truck

Robert S 
Rating:
5.0

Customer did not leave a comment.

Charles B  |  Overall Experience 
Rating:
4.0

Truck rode nice brakes worked great this and ppl were friendly and helpful.

Clarence W 
Rating:
5.0

Customer did not leave a comment.

Eric H 
Rating:
5.0

The staff at this location were very helpful and friendly. Good price.

GENE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan G 
Rating:
5.0

Customer did not leave a comment.

Joann W  |  First Impressions 
Rating:
4.0

Being a new store it was great. It was just hard for me due to the restricted hours because I work day shift. Need 24 hour access.

Rhonda C  |  Overall Experience 
Rating:
5.0

Very kind, courteous, and professional. Clean, quick and very helpful.

April O  |  First Impressions 
Rating:
5.0

The website and app do not work. Taking pics of my license fails to upload. Taking pics of trailer fails to upload. Upon drop off I downloaded the app out of desperation because the website wouldn't allow pics to upload. The app would not show my location. On drop off I have to try multiple phone numbers to reach someone after hours and make sure the unit is checked in as returned- although the pics never have went through the last 2 times.

Aaron A 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Customer did not leave a comment.

DOROTHY L  |  First Impressions 
Rating:
5.0

Everything has been fantastic! Smooth interation and process all was clear and simple

Daniel B  |  First Impressions 
Rating:
5.0

The staff was always friendly, super helpful, and patient. A really good group of workers from a customer service standpoint.

CATHERINE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLI M  |  Overall Experience 
Rating:
5.0

Good experience

Greg C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurel B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOTTIE W  |  First Impressions 
Rating:
5.0

Everyone on staff was very friendly and helpful. Excellent customer service!

ZACHARY B  |  First Impressions 
Rating:
5.0

Nice facility and feel safe with my belongings there

RICHARD B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BILLIE J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL B  |  First Impressions 
Rating:
5.0

Folks were great! Facility was nice

michael w  |  First Impressions 
Rating:
5.0

Really nice and patient help - friendly! Made it easy

CATHERINE S  |  First Impressions 
Rating:
5.0

The store was still getting organized. At the moment the hrs are not good but when completed will b 24hrs.

Iona M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alec H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LESLI M  |  First Impressions 
No reviews have been submitted for this location.

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