Customer Reviews for U-Haul Moving & Storage of Maplewood

8545 comentarios

2242 White Bear Ave   Maplewood, MN 55109

(651) 770-3601

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(651) 770-3601

2242 White Bear Ave
Maplewood, MN 55109

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS M. 
Clasificación:
3.0

Making sure the customers can understand the workers that are helping them.

Ronald J. 
Clasificación:
5.0

No complaints ive been renting fir almost 2 decades from this location whenever i need a trailer

reg R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
2.0

Have vehicle reservation ready. Don't call 10 min before pick up time, to inform that vehicle reservation is not available. I reserved a 20ft truck. Rep called me 10 minutes before pick up time to inform none available. Wanted me to drive across town during rush hour for a 20ft truck. End up getting a 15ft truck which increase my mileage because had to make more trips back and forth. Very inconvenient for a person that has a tight move out/ in schedule.

CHANG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
5.0

Continue with the great service.

Shantell G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kee X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela P. 
Clasificación:
5.0

I don't think I'm spelling this right but Daqual was awesome! He was courteous, professional, polite and is a very capable young man.

christopher C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bridget B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina B. 
Clasificación:
5.0

Gentleman I worked with was very polite and efficient.

MARK D. 
Clasificación:
5.0

It was perfect!

DEBRA W. 
Clasificación:
3.0

Very rude customer service

Rico C. 
Clasificación:
5.0

Mobile check in wasn't working right.. no response. So I went inside and they handled it immediately. Great job!11

MARK M. 
Clasificación:
5.0

Both the person at the desk and the young man assisting in the yard were so helpful and efficient. I was recommended a great alternative to my originally selected trailer. ¡Gracias!

STEVEN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYGE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HALEEM R. 
Clasificación:
5.0

Everything was great! Pick up was quick and easy. Friendly staff!

STEPHANIE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kay S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER T. 
Clasificación:
4.0

Truck had headlight issues. Pointing down and to the side, hard to see at night.

Donald J. 
Clasificación:
1.0

Truck was disgusting -cigarette ashes in the door handle and on the console. Car has obviously not been cleaned in any way. Smelled awful and trailer hitch was not a standard size so it didn't even work to haul what I needed. Would never use again

SHARON D. 
Clasificación:
4.0

The very very heavy tandem axel trailer did not have a Jack on it ! Omg I needed to bring my own Jack to get it (empty) off from my truck ! Further the location of this UHaul is in a very dangerous part of East St Paul . Not good .

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

Everthing went very smoothly and the staff was helpful and friendly.

jodh J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
5.0

very friendly service

Timothy M. 
Clasificación:
5.0

Wendy and Meng : amazing. Always perfect. I love this location!!!! They make my business and life SOOOOO much easier! I recommend them to everyone I know and with 7693 FB contacts. Plus Twitter. I hope it helps. Great job !!!!

Raniery D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Longkee V. 
Clasificación:
1.0

I rented a trailer for 2 hours 3 weeks ago and was charged $392 which they still refuse to resolve. Also wait time for dropping off was an hour because they messed up paperwork.

KASSIE L. 
Clasificación:
5.0

I will say the contactless entry took longer than expected about 25 minutes but, in the end It was a great experience.

LaTiffany P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaspreet L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
1.0

El cliente no dejó un comentario.

CARRIE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

jody L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
5.0

The 24/7 mobile drop off did not work for me. I was unable to upload a picture of the trailer I returned. Took 20 minutes to try to understand but gave up.

Michael M. 
Clasificación:
5.0

Overall, pleased with the people who checked me in at time of pickup. And pleased with the people when I returned the van. They were courteous and pleasing to do business with.

DEAN S. 
Clasificación:
5.0

I reserved the truck online and checked in online it saved alot of time truck was ready and waiting. Gracias

THERESA B. 
Clasificación:
5.0

Great helper to connect trailer

DONALD E. 
Clasificación:
2.0

Fix whatever is blocking internet usage. Signed up to use the online pickup process (no in store contact). I had absolutely no service on my phone while I was on your property. When I walked down the block I had service. So for every step in the process I had to walk down the street to get the next code which also meant the check out process timed out multiple times. What should have been an easy process took about an hour. So although the price was right and the truck was great, I would NOT recommend this location especially if you want to use the online pick up process. Also I tried to find someone in the store to help but no one was around?! The drop of process was easy.

Eric L. 
Clasificación:
5.0

The check in and check out process was efficient and quick.

STEPHEN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
4.0

The instructions could be more clear during the mobile pickup

Katherine L. 
Clasificación:
2.0

When I drive the truck it was jerking when accelerating, speakers were going out

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

D T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
1.0

The autotanspot trailer didn't work when we picked it up, we had to bring it back, and it didn't work when we connected at 8 pm at night when trying to leave town. We called for service and it took ove 3 hours to have the problem fixed (fuses), at 11 pm. The people working at the u-haul store lack customer service skills.

Mary S. 
Clasificación:
5.0

The best Customer Service, both at pick-up and drop-off! Thank You U-Haul! You made it easy for us!

Kathrin S. 
Clasificación:
4.0

Well, this place is really run well. The representatives are kind, patient, and respectful. My last experience with Uhaul on 34th and Nicolett was very bad, this place was way more friendly and organized. When I need a uhaul again I will come here. The workers are very professional.

SAM S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DUANE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICETA T.  |  Overall Experience 
Clasificación:
3.0

My 'yes' is a very hesitant one .. My truck was ready - and clean. Otherwise, I was pretty much 'left to my own devices' - the attendant that assisted me was not very communicative or enthusiastic.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
5.0

Guys who helped me were great!

JAMES V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tammi M. 
Clasificación:
5.0

Workers need more help. Not enough staffing in MN. Friendly staff.

DAVID MARK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR N. 
Clasificación:
3.0

Kind if a long wait to return equipment when I was the only one waiting to return.

Jorge E. 
Clasificación:
5.0

Rented various equipment from this location, mostly always had a positive experience

Jon T. 
Clasificación:
5.0

The staff was so friendly! There was a minor issue with the truck (jammed seatbelt) but they helped us work it out :)

AMY R. 
Clasificación:
5.0

Employees were knowledgeable and extremely well mannered, very professional, and very honest, i will definitely use this location again.

Viriya M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Youa Bee L. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHOUA V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan M. 
Clasificación:
4.0

I am so grateful to the staff at the White Bear Ave. location. They were friendly and helpful. The staff who checked me in saved me $70.00 on my original reservation! THANKS!

Stephen G. 
Clasificación:
4.0

Try and make sure ordered items are in truck

CRISTAL P. 
Clasificación:
1.0

They stole my money

NAFIE H. 
Clasificación:
5.0

Great service. Awesome job. Can you please email the invoice. 😀😀😀

Darren D. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amyjo H. 
Clasificación:
5.0

The person who helped me with my order here was the most positive part of my U-Haul experience by far. I would choose this location over others simply because of the staff.

Austin A. 
Clasificación:
5.0

No improvements but would like to Thank Daquel for his amazing customer service, help and knowledge. He's gone over and beyond in assisting us with the rental.

Jonathan E. 
Clasificación:
5.0

In and out went very smoothly.

THOMAS J. 
Clasificación:
2.0

It would've been nice to get some hands on training with the auto transport trailer, I had literally NO experience using this so instead of just parking the truck and trailer and saying "here's the keys, there's the truck" you might wanna give me a couple pointers when I'm using YOUR equipment, I mean talk about a LIABILITY.

CHARLES E. 
Clasificación:
3.0

I didn't choose this location to begin with. Reserved online and it said there was a truck near me and there wasn't. This was closest location with in 20 miles that had size truck I reserved. Not thrill with my uhaul experience. I could have gotten any box truck closer to home.

Nathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tedd P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEANETTE J. 
Clasificación:
5.0

Easy and pick up and return. It was a breeze! Employess were friendly and helpful.

DALE D. 
Clasificación:
5.0

Everyone here was incredibly kind and extremely helpful. I felt very fortunate to have had them looking out for me.

Courtney L. 
Clasificación:
5.0

Friendly and helpful staff. I appreciated that they did not assume I could not back up a trailer just because I am a female. Will definitely return to this location!!!

CATHERINE W. 
Clasificación:
5.0

Always cheerful and helpful.

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kay S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura R. 
Clasificación:
5.0

Great people, great service

Calvin B. 
Clasificación:
5.0

Good people who know what they are doing run this place. Thanks.

JOHN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET G.  |  Overall Experience 
Clasificación:
5.0

I never had to use a store for my personal belongings before,but if I ever had to again “U Haul” will be the first Storage Facility I’ll choose!

Ticordia C.  |  Overall Experience 
Clasificación:
2.0

As soon as I dropped my insurance my unit was all of a sudden after a yr of storing my things was infested with mice. I had to throw away my $1000 mattress that I only had for 3 months before I had to store it. The manager was very rude when I told her about that.

Missy T.  |  Overall Experience 
Clasificación:
5.0

Much better now that it’s under new management.

Candi H.  |  Overall Experience 
Clasificación:
5.0

The manager Wendy was very helpful, as well as professional! She helped me so much after a problem in a very specific way that I will definitely do business with this particular store again! I would very highly recommend this particular U-Haul at 2242 White Bear Ave in Maplewood, MN for all your moving needs like the following: storage unit rental, truck rental, supplies such as boxes, and moving labor help.

Isabella B.  |  Overall Experience 
Clasificación:
3.0

I stopped by on February 3, 2021, the purpose of my visit was to rent the adjacent unit. My experience with the young lady Ronai (excuse the spelling) was not pleasant. She was borderline rude and condescending. I did not appreciate the way she spoke to me, as her elder I felt she lacked respect not only for the job but for me as a consumer. I rarely feel the need to send negative feedback, I get it when someone is having an off day, but in this instance, my observation was that this behavior was not a one-time occurrence. However, I do feel that Ronai has the potential to be an awesome young lady and future leader if only she learns not to have such open and obvious contempt for those around her. Thank you, PMFO

Patricia F.  |  First Impressions 
Clasificación:
5.0

Professional in their attitude

JAMES O.  |  Overall Experience 
Clasificación:
2.0

I got charged $20 because the app didn't work for picking up my location when I went to drop the van off. I even called after hours and no one responded. Also got charged $20 for $5 worth of gas. I was too exhausted to fill up the minimal amount as I had worked all day and had a finite amount of time to move heavy and many items only to do it all again the next day. Uhaul shouldn't expect renters to refill tanks. Or at least penalize them terribly when they can't. The space is also too small for 195.00 a month . When I checked in the clerk only gave me the rental vehicle and didn't notice I was renting a space. I am severely disappointed.

Kathy H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Shaquil A.  |  Overall Experience 
Clasificación:
5.0

At 1:30 I realized I needed more "room" for my move. Within 30 mins I had left, rented a truck and was back home loading it. Then, the next day I was able to unload the truck into the storage area. Clean, convenient and well maintained. Thank you for solving my moving issues on the fly!

AMY H.  |  First Impressions 
Clasificación:
5.0

Great storage easy reasonable convenient and safe and helpful

Kenneth M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Celia W.  |  First Impressions 
Clasificación:
3.0

Only had one item. Would have been nice to be informed ahead of time about having to use there "special" locks bc I wanted to use my own for my one item. Too much hassle for me

Sarah B.  |  Overall Experience 
Clasificación:
2.0

Confusing service with uhaul. Kept getting sent to different locations. None of their staff was not trained on how to remove our trailer at final stop. My driver had to show him how to do this, and then do it himself. Very odd. Obviously, need to be trained on your equipment. Told me I was at the wrong location. Had me call my insurance agent, then lost all the info. Manager had her put down a fake insurance policy number. Very unorganized, but very friendly. Need training on their equipment. Not professional at all there. Talking about getting high before work. Manager eating while talking at the desk. They all said things, I would not allow in my business. Including the manager. Staff needs to be trained on being professional and organized. We were surprised to find that at Uhaul.

Holly S.  |  First Impressions 
Clasificación:
2.0

Horrible experience there were rats and cockroaches. A homeless person living there and the manager is absolutely horrible would not suggest using this facility.

Rachel H.  |  Overall Experience 
Clasificación:
5.0

Just had problem getting through on the phone.

Rita M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny W.  |  First Impressions 
Clasificación:
1.0

The manager at the Maplewood location was very unprofessional and unfriendly.

joseph w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terryl T.  |  Overall Experience 
Clasificación:
2.0

The rates are FAR too expensive. $150 for the smallest unit. The facility had a dead animal smell that was nauseating just to be inside.

David V.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

ABDISAMAD R.  |  Overall Experience 
Clasificación:
5.0

Very hard working staff

kimberley c.  |  Overall Experience 
Clasificación:
5.0

I think the rental of space has become way too expensive. And there were mouse droppings in our rental unit. I had to put in Mouse Magic pouches to get rid of them.

alex g.  |  Overall Experience 
Clasificación:
3.0

Door system was confusing and not explained at the beginning. Short staffed during busy days and had to wait in line for long periods of time.

Ruth Ann E.  |  Overall Experience 
Clasificación:
5.0

Jamie does a great job as the manager there

evonna g.  |  Overall Experience 
Clasificación:
5.0

Manager super nice ! No bugs or rodents in my stuff .yes expensive but it's worth it ...

marvalyn r.  |  Overall Experience 
Clasificación:
5.0

Each time I visit this store, I receive immediate assistance. Any concerns, etc. regarding a unit we rent are always taken care of. I highly recommend this location.

DEBBIE L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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