Customer Reviews for U-Haul Moving & Storage of Maplewood

8,752 comentarios

2242 White Bear Ave   Maplewood, MN 55109

(651) 770-3601

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(651) 770-3601

2242 White Bear Ave
Maplewood, MN 55109

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Dawn J.  |  Overall Experience 
Clasificación:
5.0

No comment everything was good 👍 I would recommend this location to a friend

VAN L. 
Clasificación:
5.0

The guy who helped me when returning the truck on Sunday morning was great!

SEAN F. 
Clasificación:
5.0

Cary was very professional and will definitely be back.

LEA D. 
Clasificación:
5.0

Very easy to pickup and drop off equipment here.

SHELDON M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chrissy P. 
Clasificación:
3.0

App and web would not let me upload already taken pictures during after hours drop off. Either this needs to be stated or allowed.

ALEC V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
1.0

EXPLAIN THAT A ONE WAY IS A FLAT FEE. I WAS NOT EXPLAINED THIS WHEN I PURCHASED THE UHAUL. IF THAT WAS THE CASE I WOULD HAVE NEVER DID A ONE WAY. I WENT WAY UNDER MY MILEAGE AND HAD THE TRUCK FOR LESS THAN TWO HOURS. I feel I got completely ripped off. 130 dollars for a uhaul I had for less then 2 hours and mileage was even low. CALLED CUSTOMER SERVICE, they acted as if they didn't care about the situation, didn't offer a discount anything. Just terrible will never tell my friends or myself to rent from this uhaul again.

jauron M. 
Clasificación:
4.0

Friendly staff.

Gregory K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS W. 
Clasificación:
4.0

Irritated by attempt to charge me $30 for a late fee if returned 24 hours after rental when trailer was $14.95 a day. I rented for 2 days so it cost $15 extra but avoided the $30 late fee.

MARK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOUA K. 
Clasificación:
5.0

I had to extend my rental last minute and I had to pay full price for a 5 hour extension. Wished they would've just charged me half the rate instead of the full rate. I mean, I could've just kept it the whole day if I wasn't considerate.

Kab X. 
Clasificación:
5.0

Daquel Orth handled our rental from pickup to return. He was friendly, efficient and thorough. He is a great representative for U-Haul.

Robert B. 
Clasificación:
5.0

The man who helped us was very knowledgeable and hospitable,

SUSAN S. 
Clasificación:
5.0

Since my reserved unit was given to someone else this was a good fix for your company. But as a client it sucks to be given the run around and not given the size unit you requested. Plus having to drive way out of my way to get the trailer!

Douglas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLAN A. 
Clasificación:
5.0

The kind man that helped me was Great! Very patient and explained everything to me very well!

TEMEKA F. 
Clasificación:
5.0

Staff was always helpful and efficient!

John P.  |  Overall Experience 
Clasificación:
5.0

The vehicle and the customer service was excellent, only the front corners of the mom's attic leaked in from rain. I informed the associate about it at the drop off location.

Attila L. 
Clasificación:
5.0

Staff were fabulous. Had a bit of a wait on return due to several returns coming in at the same time, but staff apologized for the wait and got us out of there as quickly as possible. This is our go to rental place. Well run, great staff and well maintained equipment.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick B. 
Clasificación:
4.0

The staff at Maplewood location was exceptional and went over and above to get the auto transport trailer setup for me. However, UHaul as a company nearly failed. Caused alot of run-around for me. I reserved the trailer at the Brooklyn Park MN location but 2 hours before my pickup time I got a call saying the trailer wasn't available and that there "isn't one available in a 100 mile radius" and that one would be available the next day(Saturday). I explained that would ruin my (and 4 other people's) plans for Saturday. 20 minutes later I was told the trailer was available- 25 miles away. The left-side fender was broken somewhat. A bolt was missing. Anyway, quit double-booking trailer rentals. That's what happened to me at the Brooklyn Park location.

DANIEL E. 
Clasificación:
5.0

Make sure there are no issues with the truck before renting it out. The back lock was broken luckily we checked it before we left. The side mirrors did not adjust, very dangerous when you cant see out the side mirrors.

Constance R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fermin E. 
Clasificación:
5.0

My reservation was split with my truck being over an hour away from my auto transport equipment. It was very inconvenient as I had first drive to pick up the truck, then go pick up the auto transport, drive back to pick up my vehicle, and then head back to my residence. In all it took me 4 hours to secure all my equipment. Outside of that this location was very helpful is understanding how to work the autotransport equipment.

Brentnol J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond H. 
Clasificación:
5.0

Exceptional customer customer service from the gentleman who checked me in. Best ever from Uhaul. Thanks!

Sherine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary C. 
Clasificación:
5.0

Staff was very helpful ay drop-off

Frederick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tou V. 
Clasificación:
5.0

Great installation only took under an hour

Mike L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GULED A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

ND

MAE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Vitha X. 
Clasificación:
5.0

Answer the phone.

KHADAR N. 
Clasificación:
4.0

Need to assure fuel tank is full before new rental release. Cost me more than 2X in fuel cost and no way to credit me on return I was told.

GARY B. 
Clasificación:
5.0

I received fast, efficient service during both pick up and drop off! 20 foot Truck was so reasonably priced for 24 hours!!! Helpful, friendly employees who took care of everything for me. Made my move so simple and affordable! Thank you UHaul!!!

Kim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
5.0

don't change nothing.

Robert K. 
Clasificación:
5.0

The hitch installation was started on time and completed within the expected time frame. The person that helped me did a great job and I will recommend this facility to my friends.

Doug H. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

mitchell F. 
Clasificación:
4.0

All Good

Triston G. 
Clasificación:
5.0

The crew at the Maplewood location always has excellent customer service. 🌞

ADRIENNE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mishele K. 
Clasificación:
4.0

El cliente no dejó un comentario.

SARA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIRENA G. 
Clasificación:
5.0

Nothing. Truck was pulled up and ready, clean, took 5 minutes. Drop off was slick, 3 minutes, couldn't be happier. Thanks Team! -Paul

Paul B. 
Clasificación:
4.0

When doing online checkout, you still have to go into the store. Sure it tells you to skip the line, but the customers already in line frown when getting skipped, but it worked for me! Lol

George H. 
Clasificación:
3.0

The lock did not work. Replace it.

Kevin S. 
Clasificación:
5.0

My hitch was installed in a very timely manner.

Diane J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

The last time I had used this location, I was very disappointed and was hesitant to use it again ... BUT .. Daquel completely changed that. He was great. He was there for both the pick up and the drop off - and both time the service was prompt, he was helpful and friendly, and everything went very smoothly. In fact, I have never had a quicker return to UHaul - ever!

PAULA S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Fonatee Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyson E. 
Clasificación:
5.0

The only thing I would chat is better location of the truck. It was not at the location it stated in the picture to find the truck

Ia S. 
Clasificación:
4.0

Nice staff at this location. Returning the equipment was easy.

KENNETH D. 
Clasificación:
1.0

Charged my card twice. I ended up pay $210.00 for my $70.00 move. Showed up to get my truck and no one but the hitch guy was there and he couldn't get anyone to come into the store to work and help customers. Horrible experience. If no stars was an option. I would have chosen that.

Amber S. 
Clasificación:
5.0

El cliente no dejó un comentario.

carol a.  |  Overall Experience 
Clasificación:
5.0

Perry (phone reservation assistant) was excellent in helping determine most cost effective truck rental (one-way vs round trip). Cary was friendly, helpful, explained everything well.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DYESHIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOEL B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Iesha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISE M. 
Clasificación:
3.0

All the guys were very nice and all went well.

LOUIS P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
5.0

Front desk and checkout folks were great.

Alexander F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAO V. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFERY Z. 
Clasificación:
5.0

It was the best experience I have ever had at a Uhaul location!

brad B. 
Clasificación:
1.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
5.0

Every one was great!!

CHRISCELL B. 
Clasificación:
3.0

Have my reserved equipment at More convenient pickup location. I reserved over a week ahead but had to travel 30 miles to pickup our truck. I drove further to get the truck than the distance we moved. Be more understanding about required moving time required. We had to get the truck, load the furnishings from the condo, be at closing of sale of condo the next midday, then go to closing on house, then go to unload furnishings, then return truck. Uhaul's understanding of time required is unreasonably short. I have used Uhaul several times since 1984 and think you are administratively out of touch regarding customer service. Uhaul is out of touch regarding time to move and too focused on the distance factor. We moved 24 miles but had to have time for cleaning and two closings besides loading and unloading inconvenient pickup and return locations.

Dennis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN N. 
Clasificación:
5.0

There should be some type of credit for returning equipment early I had returned it 3 days earlier and was told no credit for unused days after I was told by employee that they might.

Javier M. 
Clasificación:
3.0

Before going to the location I called to verify the trailer was available at the desired location since UHaul has begun the scam where you rent a truck or trailer at one location then you're later told it's not available at the “rented” location so you have to drive someplace else to get what you reserved. This is a horrible practice and has made me make UHaul a “provider of last resort”. When I called to make the reservation your rude “customer service” associate wanted all of my personal information before the jerk would even tell me if the trailer I wanted was available at the location. LET ME BE VERY CLEAR - I HAVE BEEN RENTING FROM UHAUL FOR MORE THAN 40 YEARS AND YOUR TOTAL DISREGARD FOR YOUR CUSTOMER HAS NEVER BEEN WORSE. UHAL IS MY VERY LAST CHOICE WHEN I NEED A TRUCK OR TRAILER AND WOULD CELEBRATE IF I HEARD UHAUL WENT OUT OF BUSINESS. YOU'VE BECOME A HORRIBLE COMPANY TO DO BUSINESS WITH.

DAVID V. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard S. 
Clasificación:
3.0

I made reservation in August for a 10 ft truck at cottage grove location for 9/7 at 5pm. Reservation 82295229. When we arrived we were told there was no truck. They said I was supposed to be notified that morning which I wasn't. We had to drive to u haul on white bear av. A terrible way to run a business. So disappointed. I tried to call Berry Wood manager at this location but phone is never answered. I paid for rental. Jeanne boesel & my son mark boesel drove the truck. I expect compensation for the inconvenience & time lost. Truck was returned last night at 7:30 pm. Only needed it for 4 hours. I'll be waiting for a response.

Jeanne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIAN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alysia D. 
Clasificación:
4.0

Long line to check in caused a delay in our move. But the rep was great.

JOSHUA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK K. 
Clasificación:
5.0

Customer service was outstanding. Awesome men. Thank you.

DIANE A. 
Clasificación:
5.0

Helpful assistance. Clean store and trucks. Wonderful experience.

Richard S. 
Clasificación:
5.0

Friendly staff, helpful and quick.

Francis M. 
Clasificación:
5.0

I was waiting inside awhile before being helped but everyone was friendly and professional

Steven W. 
Clasificación:
1.0

I reserved the can for 2 days sunday to monday. When my uncle has to pick up the can he was told that the can should be back in 4 hours because it is only reserved for 4 hours. The 2-day rental became 4 hours? We have to ask more people to come and help us move. What would have been a smooth moving became a chaotic 1 because of their unprofessionalism.

GLENN H. 
Clasificación:
5.0

Thanks, good service, no issues at all with the trailer. Really appreciate only getting charged for one day even though we just missed being able to return it last night before closing time.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith D. 
Clasificación:
5.0

The trailer smelled clean! Never have I picked up a trailer and it smelled clean. It was also very clean on the inside. Staff were friendly and helpful. It was very busy and they did great getting through the line of people fairly quickly. I absolutely LOVED that there was a person to hook it all up and even better to unhook it when I returned it. Other locations I always have to do myself as they have all gone home by the time I return. Extremely pleasant experience. Store was clean and had tons of fun stuff to help with a move.

TANIA P. 
Clasificación:
5.0

This was the best service ever

Tyrone F.  |  First Impressions 
Clasificación:
2.0

They called me a week ago, just a few days after I got the unit, and asked if I'd moved out. I asked why they'd assume that and the guy said, "because there's only this round thing left in your unit". Just days after renting the $129 space, the uhaul employees opened my rented space!! I just can't believe it. NOW to the best part. The monthly rental was effectively ended abruptly by uhaul as soon as that Wagon Wheel Chandelier has been moved out. I received half a month and they sent me a move out receipt THAT I DIDN'T AUTHORIZE.

travis n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine H.  |  Overall Experience 
Clasificación:
5.0

Every one was extremely helpful and professional and courteous my only issue it’s it’s sometimes hard to talk to somebody on the phone but I know everybody’s very busy and not sitting around doing nothing.

krem N.  |  Overall Experience 
Clasificación:
4.0

Make sure all staff are trained so they can work efficiently with the customers. They were friendly but frustrated themselves that they did not always know what to do and had to call the manager that was working from home.

karen m.  |  First Impressions 
Clasificación:
5.0

This location was dealing with a few issues when we arrived, and they still gave us the best customer service and made sure we could get our stuff unloaded and we’re very friendly and helpful despite the problems they had been dealing with previously

Kayla K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

NICETA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET G.  |  Overall Experience 
Clasificación:
5.0

I never had to use a store for my personal belongings before,but if I ever had to again “U Haul” will be the first Storage Facility I’ll choose!

Ticordia C.  |  Overall Experience 
Clasificación:
2.0

As soon as I dropped my insurance my unit was all of a sudden after a yr of storing my things was infested with mice. I had to throw away my $1000 mattress that I only had for 3 months before I had to store it. The manager was very rude when I told her about that.

Missy T.  |  Overall Experience 
Clasificación:
5.0

Much better now that it’s under new management.

Candi H.  |  Overall Experience 
Clasificación:
5.0

The manager Wendy was very helpful, as well as professional! She helped me so much after a problem in a very specific way that I will definitely do business with this particular store again! I would very highly recommend this particular U-Haul at 2242 White Bear Ave in Maplewood, MN for all your moving needs like the following: storage unit rental, truck rental, supplies such as boxes, and moving labor help.

Isabella B.  |  Overall Experience 
Clasificación:
3.0

I stopped by on February 3, 2021, the purpose of my visit was to rent the adjacent unit. My experience with the young lady Ronai (excuse the spelling) was not pleasant. She was borderline rude and condescending. I did not appreciate the way she spoke to me, as her elder I felt she lacked respect not only for the job but for me as a consumer. I rarely feel the need to send negative feedback, I get it when someone is having an off day, but in this instance, my observation was that this behavior was not a one-time occurrence. However, I do feel that Ronai has the potential to be an awesome young lady and future leader if only she learns not to have such open and obvious contempt for those around her. Thank you, PMFO

Patricia F.  |  First Impressions 
Clasificación:
2.0

I got charged $20 because the app didn't work for picking up my location when I went to drop the van off. I even called after hours and no one responded. Also got charged $20 for $5 worth of gas. I was too exhausted to fill up the minimal amount as I had worked all day and had a finite amount of time to move heavy and many items only to do it all again the next day. Uhaul shouldn't expect renters to refill tanks. Or at least penalize them terribly when they can't. The space is also too small for 195.00 a month . When I checked in the clerk only gave me the rental vehicle and didn't notice I was renting a space. I am severely disappointed.

Kathy H.  |  First Impressions 
Clasificación:
5.0

Each time I visit this store, I receive immediate assistance. Any concerns, etc. regarding a unit we rent are always taken care of. I highly recommend this location.

DEBBIE L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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