Customer Reviews for U-Haul Moving & Storage of Mandarin

8,217 comentarios

11490 San Jose Blvd   Jacksonville, FL 32223
(S Of I-295)

(904) 292-9404

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 292-9404

11490 San Jose Blvd
Jacksonville, FL 32223
(S Of I-295)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Left with a horrible wobbling. Thought for sure I had a flat tire. Waited for roadside a couldn't wait no longer. Only had it reserved for 8 hours so I used it. Worst I haul rental I ever had.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

Mr. Bradley was very courteous and professional.

Barry T. 
Clasificación:
5.0

My only pet peeve ... don't hand a customer a truck that's on a 1/4 tank. Have every customer return it with a full tank. I had to go out of my way while moving late night because i almost ran out of gas. Other than that, great service. Great experience at the location.

Kevin K. 
Clasificación:
3.0

El cliente no dejó un comentario.

kenneth D. 
Clasificación:
5.0

The customer support fellows were amazing. I had an issue with my 7 way plug on my Chevy Dually pickup and we worked together and had the issue straightened out in no time. Drop off way crazy fast and easy. Highly recommend these folks. ¡Gracias!

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
1.0

Should get a damn refund for the terrible experience. U-Haul does not even offer a Veteran's Discount. THE ISSUE IS UHAUL, THE COMPANY. NOT THE LOCATION. CHANGE YOUR SURVEY TO REFLECT CUSTOMER EXERIENCE WITH UHAUL THE COMPANY. The location was not the issue. I had to wait an hour and a half to get the damn truck, which was sitting 20 feet from the rental office. This was not the location's fault. U-Haul could not get the charges right. Didn't know how to process a split payment. Treated my method of payment as a gift card, which then required an additional $100 deposit. It took me longer to get the truck than it did to fly from JAX to RDU to pick up the truck. All this after U-Haul harassed the shit out of me for a week to drag a 5x8 trailer from NC to JAX as a favor, since U-Haul needed trailer in Florida.

Michael W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

The customer service representative was so helpful and and explained everything to me, he helped me and got me in and out quickly.

tracy g.  |  First Impressions 
Clasificación:
5.0

Excellent location to rent from Bernard runs a well maintained business and always ensures his personnel know what they are doing along with being courteous! Charles did an outstanding job on my most recent one way rental! I was impressed at how he performed! I think all these employees are excellent and I would highly recommend this business!

James B. 
Clasificación:
1.0

Employees attitude. Has no work ethic, i asked to add on 3 boxes and a few other things to my rental and i got a reply like “yeah, ill do that later” and he walks out to never come back in. Very angry attitude. Its not my fault or problem that he hates his job.

Ian F. 
Clasificación:
5.0

The person who helped us was quite unfriendly

Anne B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Amy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judson C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judson C. 
Clasificación:
3.0

Equipment was clean just had some issues with the Air conditioning in the truck. Didn't work all the time and never got cold. Florida heat and humidity you want cold air when you've been moving all day. Would quit all together when getting up to freeway speed. Fan and All. Second truck in 2 months that has had this problem.

Mike R. 
Clasificación:
5.0

The only thing I would comment on is that the truck's steering needs to be serviced. The steering is "loose" so you have to chase it as you drive down the road making it difficult to keep the truck in the lane. Otherwise, the truck performed well.

Curtis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward A. 
Clasificación:
5.0

Very pleasant and clean

Mark E. 
Clasificación:
1.0

My unit was located on the third floor and the elevator is out of service. I checked in the office to show my insurance policy, no mention of elevator not working. We unloaded on to the ONE cart and went to go upstairs, no elevator. I had to reload things back in my truck, go back inside and ask about the situation. I had a stove, dishwasher and other large heavy items in which it was not humanly possible for me to move up to the third floor by stairs. I had to request a refund of my payment.

REBECCA W.  |  Online Move In 
Clasificación:
5.0

While some of the staff didn't seem to make much of an effort to be friendly (Charles was good), they provided decent service. The facility is nice.

James W. 
Clasificación:
2.0

Customer service rep at the desk that was there when we checked in and out for our Uhaul was rude and not helpful. Our business seemed like an inconvenience to him and he acted as if he hated his job. On the final receipt the beginning mileage was less than when we were handed the keys for the truck and noted the mileage ourselves.

Clayton N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lourdine L. 
Clasificación:
5.0

El cliente no dejó un comentario.

YUNNUEN W. 
Clasificación:
3.0

My brother is a manager at a U-Haul location in Virginia and he provided his family discount code, but the manager at this location refused to honor it without my brother present or having reserved the truck himself. In addition, when I arrived, there was no parking available without someone moving one of the trucks or parking in the trailer area.

Kristina F. 
Clasificación:
5.0

Quick and Easy, with good service personnel

Bob P. 
Clasificación:
5.0

Gracias.

Adina N. 
Clasificación:
5.0

No additional comments.

Frankie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff F. 
Clasificación:
5.0

Quick and easy drop off

Eric G. 
Clasificación:
5.0

Highly satisfied

Donna M. 
Clasificación:
3.0

they charged me for an extra day, then when they gave me the credit for that it was minus the sales tax. they don't know that their trucks have a 2in receiver for towing as well.

Mike T. 
Clasificación:
5.0

Nothing to improve. Everything went lock clock work. Many thanks.

Jeffrey E. 
Clasificación:
4.0

El cliente no dejó un comentario.

MONICA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
5.0

Nothings everything went great.

Leonard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott J. 
Clasificación:
2.0

Worker that checked the truck in was short and not talkative. Did not introduce himself or engage in a conversation. Just seemed like they didn't want to be there. Told him that the air conditioner was acting up and he acted like he could care less.

Mike R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean N. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
1.0

El cliente no dejó un comentario.

ashley M. 
Clasificación:
4.0

Very quick process and courteous staff. I would recommend.

John B. 
Clasificación:
4.0

You good

Kenneth H. 
Clasificación:
3.0

Equipment was blocking the drive making it difficult to maneuver around to the back where they wanted the trailer drop. Keep the drop area clear, and not for parking of u-haul equipment.

Joe J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon L. 
Clasificación:
5.0

Excellent after hours service.

Georga H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elsa B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ruben Dario M. 
Clasificación:
4.0

The truck was clean but needed freon for the AC. The steering also had a lot of play, which can be dangerous in such a wide vehicle especially one frequently used by people with little experience driving larger trucks. The service at this location far exceeded the service I received at the Normandy location.

KENNETH G. 
Clasificación:
5.0

cleanest and fastest drop off i have ever had fantastic customer service experience.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trace B. 
Clasificación:
5.0

Friendly, helpful

Alejandro H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar J. 
Clasificación:
3.0

Lubricate the swing down cargo door.

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
2.0

I was given a truck that had slipped gears. You have to shift to reverse to park, shift to neutral to reverse and 3rd to drive. They KNEW it that way before I left as they gave me instructions how to drive it. I'm very experienced driver but that could have been extremely dangerous!!!! You should not rent put a truck that needs a repair like that. It's a lawsuit waiting to happen and consequences to a less adept large vehicle driver could be deadly. Very unimpressed and have been to that location multiple times. Never again.

Jessica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN B. 
Clasificación:
5.0

Bernard is a very honest and good person to do business.

Janice N.  |  Overall Experience 
Clasificación:
5.0

None, everything is great there. Service is excellent, equipments are well maintained and the people are wonderful.

lunes T. 
Clasificación:
5.0

Easy dropoff

Gary S. 
Clasificación:
5.0

Great customer service!!

John K. 
Clasificación:
5.0

The several times we have rented a U-Haul truck over the past 3 months have been an excellent experience.

john S. 
Clasificación:
1.0

We used the truck for less than 2 hours total trip. We used it for a total of 17 miles. The 2 hours included the on loading and off loading. We took the truck at less than 80% gas and when we returned it it was at 75%. They made me pay $21 extra for gas meaning the truck makes 3 miles / gallon. This is unacceptable. The truck was off during the whole on loading and off loading time. This is fraud.

Zaher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophiat M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ron K. 
Clasificación:
5.0

A++++++++ Service

ADFAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgios P. 
Clasificación:
1.0

I had reserved a 20 foot truck online a couple of weeks before the date of pick up. I received a phone call the day before letting me know that a 20 foot truck would not be available as someone did not return theirs. The lady on the phone said I would be given a 27 foot truck to use with no additional charge. I was fine with that. When I arrived at this location to pick up the truck the gentleman behind the desk Was very unkind and told me that there was no truck available for me, that other people had reserved other trucks that he needed to let them have. I told him I had reserved mine online weeks prior and that since I was their first, I should be given a truck. He seemed very perturbed with that and commented about how terrible his day was going to be and showed his frustration. His customer service skills were terrible! He went ahead and rented me the truck which I was very thankful for but he was very rude. I had also reserved two dollies that were not available. Had I known this would be the experience I would have it this location I would have most definitely rented a truck at another location.

Jayce R. 
Clasificación:
5.0

Very helpful folks here.

THomas D. 
Clasificación:
2.0

Scheduled uhaul a week in advance, but no one communicated the change of location pickup with me until an hour before scheduled pickup, due to “unavailability” of rentals. Updated location ended up being closed, then went to original location where 3 available rentals of my choice were. Made about 5 different phone call attempts (after being on hold, call dropping mid conversation, or not going through to anyone).

Aldyn B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jan A. 
Clasificación:
3.0

I rented a15' truck but was given a 26' truck. To be fair the clerk charged the same rate. I am not sure why there would not be a 15' truck if it was confirmed on reservation. Otherwise the location is fine and I would use them again.

Gregory L. 
Clasificación:
5.0

Very easy and a great price

David H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James W. 
Clasificación:
4.0

Encourage the customers to walk the equipment.

James W. 
Clasificación:
5.0

Guy who checked me in , top notch !! Very quick and the AC in there was on point . Nice truck , drive well and cold AC thanks

Christine G. 
Clasificación:
5.0

Nice people….

Fabio D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoff Z. 
Clasificación:
2.0

El cliente no dejó un comentario.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

victoria S. 
Clasificación:
4.0

No

Pamela W. 
Clasificación:
5.0

The guys were really busy but did a great job getting our storage unit set up and getting the trailer off the car. Michael was extremely efficient and onpoint.

Dorothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward D. 
Clasificación:
5.0

El cliente no dejó un comentario.

marty A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATEUS B. 
Clasificación:
5.0

Nice people. Excellent customer service.

Cedomir S. 
Clasificación:
5.0

Always a great experience and friendly fast service!

Doug S. 
Clasificación:
5.0

Great service. I will continue to use this location.

Kimberly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

The owner was quite helpful when we had issues getting the car secured on the tow dolly. Staff was good but they need more help!

stephaine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reid M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon G. 
Clasificación:
5.0

I would not send anyone there, Not at this time as my last time. I was overcharged my last 2 visits And I cannot get anyone on the phone to help me it is frustrating!!

Brenda H. 
Clasificación:
5.0

I especially wanna say I so appreciate William Tippins. He was instrumental with my move

ANDRE F.  |  First Impressions 
Clasificación:
5.0

The rep who checked me out of my unit was great!!

Linda K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Najwa M.  |  Overall Experience 
Clasificación:
3.0

My experience with the truck rental service was very bad. They canceled my reservation without notifying me and that cost me extra 15 miles more since I had to look for a truck in another location and the store didn't recognize this money . In my opinion they are irresponsible with a terrible service to the consumer . BAD BAD BAD REVIEW!!

ORLANDO R.  |  Overall Experience 
Clasificación:
1.0

Facility reeks of urine and mold. And there is a rodent problem. Actually saw a rodent run ouf of my unit. Staff origianlly denied that they had a problem upon initially checking in to the unit. Furniture was damaged by mold and the stench of urine. Staff very unaccommodating and reluctant to give access to management. One staff member actually removed his name badge when I explained the problem and asked to speak with the supervisor. Will never use or reccomend U-Haul again.

Katrice and Timothy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john c.  |  First Impressions 
Clasificación:
2.0

Customer service is terrible and always has been. They do not fully explain all the holds and fees that will be charged to your card either. Honestly I dread going to this uhaul anytime I need something.

Britia R.  |  Overall Experience 
Clasificación:
5.0

Charles is awesome and knows his stuff

Virginia P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica F.  |  Overall Experience 
Clasificación:
5.0

Other than a few water bugs (large roaches) the facility was very clean. I know this is beyond their control and I did see bug traps throughout the units.

S Denise R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas C. R.  |  Overall Experience 
Clasificación:
3.0

But I wouldn't recommend U Haul. You changed my pick up location 3 times! The last location added an extra three hours onto my driving day. The people at the location were great, but the U Haul Company in a whole is terrible. Long, long, long wait times on the phone, changing pick up and drop off locations, it was madding!

Rebecca B.  |  Overall Experience 
Clasificación:
5.0

Very clean environment and well knowledgeable staff. I love the storage alarm system.

Michael T.  |  First Impressions 
Clasificación:
5.0

Had the right size unit available for me. Clean facility.

Steve G.  |  Overall Experience 
Clasificación:
5.0

Management and Staff are great and well trained, and helpful in all areas... great experience... Sincerely.

MARK D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

denice b.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE G.  |  Overall Experience 
Clasificación:
5.0

One of the between here and Washington State...

MARK D.  |  First Impressions 
Clasificación:
5.0

The manager was very professional and knowledgeable. Thanks for a great experience.

Debra W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sloan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan T.  |  Overall Experience 
Clasificación:
5.0

Great experience over several years.

GREG H.  |  Overall Experience 
Clasificación:
5.0

Great location; nicely kept clean and easy to use. Always had carts when needed. Great staff. Thank you!

David W.  |  Overall Experience 
Clasificación:
5.0

Friendly, great customer service. Storage unit was clean and safe.

Miriam R.  |  Overall Experience 
Clasificación:
3.0

I arrived late on a Sunday to end my contract. I had to wait 20 minutes to talk to a representative. He said that was very upset he was not going to be able to leave at 5:00pm when the store closed. I had an issue that I did not have my key card to get into the storage facility to remove my lock I thought there would be a walk through process and I would remove my lock then. I walked outside when I realized I needed to get my lock. This same representative was outside helping another guest I asked was there any way for me to get inside to get my lock and was told I would have to come back another day. This was very frustrating as I had already been paying for an empty unit for over a month and just wanted to get lock to be completely vacated. Another representative ended up letting me in and I was able to get my lock.

RANDY E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G.  |  Overall Experience 
Clasificación:
5.0

Great crew! Always helpful. Storage units were clan and even though they were not in the climate control area, temperatures stayed reasonable

GERALD H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEKEIA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim C.  |  First Impressions 
Clasificación:
1.0

It's not enough that I lost all my belongings to this process, but after you sell all my things,then you tell me it was worth nothing. Woooow, you send me a email saying that,then you ask for a freaking rating !!!

Raymond C.  |  Overall Experience 
Clasificación:
4.0

Allow entrance after hours through large doors. Had trouble unloading 20ft truck using side door.

Soraya S.  |  First Impressions 
Clasificación:
5.0

Staff is excellent, very helpful. also, thought i lost a picture, talked to manager and it was kept safe and returned to me

William B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Chirsti N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trina S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Angela S.  |  Overall Experience 
Clasificación:
5.0

Convenient location. Carts available to assist moving items in/out.

SCOTT A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sally K.  |  First Impressions 
Clasificación:
4.0

Truck rental not as great. Reservations for truck rental went un-fulfilled they could not satisfy my reserved truck, went elsewhere.

GARY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim C.  |  First Impressions 
Clasificación:
5.0

Manager Bernard was very friendly and professional. He made our move from PA a little less stressful and we were thankful to have had someone so nice to deal with!

Raymond C.  |  Overall Experience 
Clasificación:
4.0

when moving in the elevator wasn't working. i could not move into the unit and the help i had wasn't available the next day. mr. bradley obtained helpers the next day and paid the cost. i was impressed with his willingness to maintain excellent customer service.

Mark K.  |  Overall Experience 
Clasificación:
5.0

N/C

Michael T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN M.  |  Overall Experience 
Clasificación:
5.0

The monthly price was too high

DIANA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

ALONA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos B.  |  Overall Experience 
Clasificación:
4.0

Blocked most of the entrance to the storage area with unused uhaul trucks. Only a couple of bays open

MICHAEL CLAYTON A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD H.  |  First Impressions 
Clasificación:
5.0

Alex was wonderful. They were very busy but he took his time with me, was very courteous, answered all my questions.

Diane C.  |  Overall Experience 
Clasificación:
4.0

Fair price

GARY S.  |  First Impressions 
Clasificación:
5.0

Very quick experience. Having the tape packs saved me an extra trip in my moving errands.

Alicia S.  |  First Impressions 
Clasificación:
5.0

Will do business with them anytime

Toran G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa W.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and friendly. I needed a large storage unit but they were booked. Found me two smaller ones close together.

Belinda S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

EVA S.  |  Overall Experience 
Clasificación:
5.0

Great as always

Thomas O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS H.  |  Overall Experience 
Clasificación:
1.0

Plain and simple- your owner lies. When a request for a return phone call, he won't. I'm surprised that Uhaul tolerates this person is beyond me. The owner is simply untrustworthy and instead of telling the truth, he lies. I will never recommend this facility.

JEROME M.  |  Overall Experience 
Clasificación:
5.0

Bernard was extremely nice and knew exactly what I wanted and took care of it very professionally. Gracias.

Scott L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David W.  |  First Impressions 
Clasificación:
2.0

I rented storage for apps 8 months and had rented 2 more trips in that period after moving stuff to an apartment, l realized a suite case that had a medical device for Lymphedema treatment was missing. So I decided to go back and check the unit in case it was left inside. I had one additional day left on my rental, their was a green tag secured. So I went to the office and explained to the person and they said that I had moved out so it was green tagged, my question was I had this and an additional day left on my paid rental and mentioned the suite case with medical device was missing, he replied there was nothing in the unit and was not concerned of medical device missing.

Steven S.  |  Overall Experience 
Clasificación:
4.0

Alex, our representative, was knowledgeable and very helpful. Comforting after a long trip to have someone be attentive to assisting us. Great experience!

Sloan B.  |  First Impressions 
Clasificación:
5.0

I had to use the U-Haul storage during the beginning of the COVID outbreak the staff was very supportive and understanding. The facility was clean and they had carts and dollys to help with me being able to move my property. This facility and staff are outstanding.

Mary P.  |  Overall Experience 
Clasificación:
2.0

The costumer service is was rude

Angel F.  |  First Impressions 
Clasificación:
5.0

Been using them & recommending them for probably 10+ yrs. for both truck & storage rentals. The staff is helpful & work to resolve any issues for customers. I highly regard the business. Bernard & his team provide excellent care. Will continue to use them.

kathleen k.  |  First Impressions 
Clasificación:
4.0

Very good experience with UHaul storage. We used the storage unit for 12 months and it was clean and the halls were well lit. Our unit was not lit but it was sufficient to see inside from the hall lights. They have many carts to use that are included. My only complaint was that I received 3 late charges after going on autopay . That was resolved and the penalties dropped.

Cyndi H.  |  Overall Experience 
Clasificación:
5.0

Only issue is trying to get through over the phone. Other than that, very good experience and very helpful staff.

randal d.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service, with friendly smiles. They answered all of my questions and addressed my concerns. Gracias

Miriam R.  |  First Impressions 
Clasificación:
5.0

Uhaul has always been an company. The hours of operation are amazing.

Tom D.  |  First Impressions 
Clasificación:
5.0

RICHARD was very helpful and friendly got us on our way in no time at all , and it was busy too.

bernard o.  |  First Impressions 
Clasificación:
5.0

No problems and my belongings were well taken care of. Gracias

Alexi R.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff,

William B.  |  First Impressions 
Clasificación:
4.0

I have experience with Extra Space in Brandon FL. Access to their facility is via unique access code. Access to this Uhaul facility is via unique card (one card). This limits flexibility for access by my family. We have to coordinate who has the card in order to gain access to the facility and unit.

SCOTT A.  |  First Impressions 
Clasificación:
3.0

Moved because so many UHaul Trucks block all but one or two spaces at loading docks. Too congested with rental vehicles. Found another facility that is more accessible and much less expensive!

PAMELA M.  |  Overall Experience 
Clasificación:
5.0

I have 5 kids and have moved them into college and from college with U-Haul from Jacksonville, Tallahassee and Gainesville. Also U-Haul was involved with moving my parents down sizing and eventually assisted living. U-Haul Moving & Storage en Mandarin is the best U-Haul franchise I have experienced They are very professional and helpful, even for some of us that have not backed a trailer up in awhile. I would whole hardly recommend .

Joe M.  |  Overall Experience 
Clasificación:
5.0

Everyone that I met here have been so very kind and went out of their way to accommodate me. I appreciate that very much.

BRENDA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry n.  |  Overall Experience 
Clasificación:
5.0

The staff was very professional and quite helpful, really like Jimmy

Joe M.  |  First Impressions 
Clasificación:
4.0

Helpful if 3rd floor lighting would stay on longer. When working at unit the lights would go out about every 15 minutes and had to keep walking all the way down the hall to get them to therm on again. Kind of annoying. Everything else was perfect!

SUSAN T.  |  Overall Experience 
Clasificación:
5.0

The staff was the best! They were informative, helpful, friendly. Even under pressure and a number of impatience customers they remained calm and professional. I only needed short-term storage during my move but if I ever need storage again I'll come to UHaul.

Patricia E.  |  Overall Experience 
Clasificación:
5.0

Great experience at this location. Access was very convenient. The facility was always clean. Bernard the manager was very helpful, always available and friendly. I highly recommend this location.

Patrick B.  |  Overall Experience 
Clasificación:
5.0

Rick was beyond helpful and great to work with. His customer service skills are amazing - very kind, went the extra mile to make sure everything we needed was taken care of, etc. great team over there! Thanks for everything!

Elizabeth b.  |  First Impressions 
Clasificación:
5.0

An easy and fast enperience via internet and exceptional clean and secured storage

Aldo C.  |  Online Move In 
Clasificación:
5.0

Bernard was very knowledgeable and helpful.

Jodi W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike s.  |  Overall Experience 
Clasificación:
5.0

Simple and easy!

Joshua C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S.  |  First Impressions 
Clasificación:
5.0

Great experience for the past year. Staff always helpful and courteous. Super clean facility.

Robert K.  |  Overall Experience 
Clasificación:
5.0

This is the second time we have rented a storage unit at this facility. The owners and staff are very friendly and accommodating! The facility is clean and well maintained. We have rented trucks thru them as well. Great experience and will continue to use this location when needed!

RUSSELL G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Patricia E.  |  First Impressions 
Clasificación:
5.0

Front office workers were very friendly, and helpful. Good job.

John C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

steven a.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Zoey K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake G.  |  Overall Experience 
Clasificación:
5.0

Kandy and Bernard were very pleasant to deal with.Thank you for great customer service

Patrick B.  |  First Impressions 
Clasificación:
5.0

Staff went above and beyond. They took the time to understand my situation, and make excellent suggestions. The honesty and consideration shown to me was refreshing and appreciated. ¡Gracias!

beverly g.  |  First Impressions 
Clasificación:
5.0

Best storage experience I have ever had. Thank you for the alwaya friendly and helpful staff.

FREDERICK W.  |  Overall Experience 
Clasificación:
2.0

I rented a trailer from them and they double charged me. I moved out before my next months rent was due and they never took me out of the system and sent me an invoice with late fees. On the day of my move out I was denied access by my card and they didn't know why. There is not enough staff and long wait times. They definitely need new and better management! Staff did not know how to correct issues. I would not recommend going there until they are u dear new management and staff is trained better.

susan o.  |  Overall Experience