Customer Reviews for U-Haul Moving & Storage of Mandarin

8,333 comentarios

11490 San Jose Blvd   Jacksonville, FL 32223
(S Of I-295)

(904) 292-9404

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(904) 292-9404

11490 San Jose Blvd
Jacksonville, FL 32223
(S Of I-295)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I left the pickup after office hours and something happened to it they charge me for that a lot of money and left me broke when what happened to the truck could be fix with just adjusting the screw and it doesn't cost that much. I have rent in other facilities and nothing ever happened. Plus the staff were rude when I ask why they charge me so much and that I wanted to see the truck. It was a really bad experience that left with a bad taste and I won't ever recommend them. I just want to let them know that maybe I don't have too much money as other people that they had there but I'm human and they shouldn't have treated me the way they did for what happened to the truck and I really don't know if it was me but I don't have any prove.

Emicely G. 
Clasificación:
5.0

My reason for relocating is because I needed a larger unite, otherwise, the Staff,service and atmosphere was fine Thanks to The Staff HAPPY HOLIDAYS

margaret d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura M. 
Clasificación:
5.0

Todo bien

Harold A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
1.0

They charged me for gas and I filled the gas. Now I have to call you.

andres C. 
Clasificación:
5.0

Friendly staff and quick service,,,thanks

nihad B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jarrell P. 
Clasificación:
5.0

Everything went very well from pickup to drop off. Will be using again in 2 weeks.

DENNISG R. 
Clasificación:
1.0

Truck was infested with roaches. Trying to return then truck was a issue. The overall experience was terrible I am still waiting for a manager to contact me for a refund.

JAMERE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN B.  |  First Impressions 
Clasificación:
5.0

Pick up was quick because of online check in.

Dale J. 
Clasificación:
3.0

Van smelled like marijuana. Ran rough. Had screw in tire went flat and we lost hours waiting to fix it.

Levanah L. 
Clasificación:
3.0

In all almost all cases of my experience with Uhaul I have found that the staff is less than friendly. Not sure if this is a result of stress but I was always disappointed in dealing with the staff each time. Other than that Uhaul was great. Equipment and Facilities I had no issues with.

RICHARD B.  |  Overall Experience 
Clasificación:
5.0

The wipers, brakes and front end were absolutely horrible. The front end felt like ot wanted to shake off the road on the highway and the vehicle which was only a quarter way full averaged 10 miles to the gallon. The staff at both ends of the journey were absolutely excellent and great.

Anthony D. 
Clasificación:
5.0

Great customer service! Thank you!

Brandon C. 
Clasificación:
5.0

Nothing at this time.

Samuel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard N. 
Clasificación:
5.0

None.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
1.0

Throw away the van you gave me. Its engine and transmission was out of order. Car was not full of gas. At least was 3 gallons empty. But i was told that it was full. I had to fill 4 gallons for 30 miles.

Sam F. 
Clasificación:
5.0

Perfect as is. I always use this location for rental equipment (at least 6x thus far) and it is seemless every single time.

Ruthel W. 
Clasificación:
5.0

Nothing!

Carol S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

Obviously, the previous renter smoked in the cab. Just make a large charge if returned smelling like cigarettes.

ron J. 
Clasificación:
5.0

Just wonderful both places

Stuart C. 
Clasificación:
5.0

No parking for customers.

Kevin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie B. 
Clasificación:
5.0

Very smooth rental and courteous folks.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
4.0

maintain strap binders as one was very rusty and would barely work

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

William and Sharon S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marty F. 
Clasificación:
1.0

Rude and rushed me through. Gas light came on as I pulled out of the lot.

Josh G. 
Clasificación:
5.0

I worked with Corrine and she was top-notch. As for the van I rented: the cab wreaked of smoke and the steering wheel was so bad that I had to wash the cigarette smell off my hands everytime I stopped for gas, the bathroom, etc.....

Patrick L. 
Clasificación:
3.0

Truck maintenance

MICHAEL W. 
Clasificación:
5.0

Very professional staff. Place was immaculate

Marie S.  |  First Impressions 
Clasificación:
5.0

BEST EXPERIENCE I HAVE HAD AT UHAUL. OUTSTANDING

CHARLES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kandee M. 
Clasificación:
4.0

The only reason that I gave 4 stars is because of the messed up new inspection process. We cannot move on in the app unless we take photos within the app. I attempted to do this multiple times yet it didn't work. Not even taking it with our own camera and uploading was an option. What happened to the normal way of pre inspection on a reliable piece of paper.

Kenneth R. 
Clasificación:
5.0

Nothing. All good.

Chris T. 
Clasificación:
3.0

When I arrived to drop off the truck there was two men sitting in an office doing nothing. After waiting several minutes another man finally came in to wait on me. The whole drop off took over 30 minutes. Not good

Veronica T. 
Clasificación:
4.0

El cliente no dejó un comentario.

AUDIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

herbert S. 
Clasificación:
5.0

Faster and efficient. Ask for Bradley Bernard Jr., he is the best!

Milvia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emmanuel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace K. 
Clasificación:
5.0

Windshield needs to be cleaned it was dirty. Pickup and drop off were a snap. All the staff I delt with were very pleasant.

Allen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoine M. 
Clasificación:
5.0

Ninguno

lunes T. 
Clasificación:
5.0

This location is very busy in the morning. I rented in the afternoon this time around and it was a much quicker process with not as many customers in line during my visit.

Jeffery G. 
Clasificación:
5.0

First time I have used U-haul and very satisfied with the equipment as well as the personnel that I dealt with at pickup point and drop-off point. Definitely would use them again as well as recommend them.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milvia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauricio H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
2.0

Everything was great except a lot of our stuff in the unit got mold all over it for some reason. I guess it's not climate controlled, but I wish I would have known that so I would have bought damp rid.

Timothy A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan O. 
Clasificación:
2.0

One of the tires on the U-Haul truck was shredded and had to be fixed prior to departure. We were given the incorrect trailer to pull an F150 with. The information was put in the computer incorrectly. Somebody typed in that an F150 was going to pull a Honda Civic instead of we needed to pull an F150 with the U-Haul truck. This resulted in a trailer cancellation and a $200 flight back to Jacksonville and $80 gas money to drive the truck from Jacksonville to our new location. This was a miserable experience. We expected better From U-Haul.

Kimberly K. 
Clasificación:
5.0

Personal we're friendly and knowledgeable. It was a pleasure dealing with them.

AUDIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

samuel L. 
Clasificación:
1.0

The worst group of men no customer service skills no care in the world for the customers absolutely terrible experience I have been using uhaul for years

India V. 
Clasificación:
3.0

I would like a callback about my truck rental issues

Danneley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo K. 
Clasificación:
5.0

Very helpful and friendly

Terry N. 
Clasificación:
2.0

The office staff was rude and not friendly at all. I rented a uhaul truck on my moving day 9/17 only to find out that the elevator was broken which meant that I was unable to empty my storage and got no help from the office staff regarding when it would be fixed or if there would be a discount due to the broken elevator.

Amy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE M. 
Clasificación:
2.0

The pickup was perfect. When I returned I sat there to long waiting for someone to come out. When the came out they did not even address me. They went and disconnected the trailer and still did not address me, the agent went back inside without saying anything. I assumed he would be right back with a receipt. I eventually saw a customer go inside. After waiting over 10 minutes I went inside to find the agent sitting down with the customer taking her order. I requested my receipt and he had it sitting in front of him. Very unacceptable customer service.

Robert A. 
Clasificación:
5.0

Did the online check-in and was able to pickup the trailer and drive out without any delays. (Very fast)

Steven L. 
Clasificación:
2.0

Mobile check-in process was not smooth, requiring several re-takes of license, phone calls to validate and then had to go to counter anyway to get the keys. The employees were not cheerful at all. When I returned the truck I was charged a $50 re-fuel fee, I didn't know I was supposed to put gas in it, thought it was a part of the .89 per gal fuel charge! Won't due business with this location again.

jim J. 
Clasificación:
4.0

All was a smooth as could be expected. Staff was kind and professional. Gracias 

Jade S. 
Clasificación:
5.0

The check in process was super smooth and the team members were very friendly.

PIPER C. 
Clasificación:
3.0

Dropped off by the service provider.

Roger J. 
Clasificación:
2.0

I ordered a trailer to be picked up at a different location and when I got there they said it had been moved to another location and I had to drive a half hour to get it. It messed up my entire day.

Timothy F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jamal C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa D. 
Clasificación:
5.0

The guy that helped us was great

kelli S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy K. 
Clasificación:
5.0

I needed to rent a furniture mover but none were available to rent… but there were some for sale?

Tracie S. 
Clasificación:
5.0

Quick, easy and affordable!

Marcus H. 
Clasificación:
5.0

Stay the best!

Armando M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca W. 
Clasificación:
4.0

Staff should be friendlier

Geovanni B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

Staff was very kind and helpful.

Marcia K. 
Clasificación:
5.0

Staff was friendly and very helpful.

MARCIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam C. 
Clasificación:
4.0

I had my appointment confused. I was a day early and the gentleman that helped me went above and beyond to get me a trailer same day.

Charlie J. 
Clasificación:
5.0

A newer truck might've been better on gas mileage. Truck handled well. All agents went all out for me when I needed answers to any of my questions and concerns.; Thanks to everyone at Uhaul, Donna Geiger

Donna G. 
Clasificación:
5.0

Great service, above and beyond!

Bursey A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole B. 
Clasificación:
5.0

None that I can think of. Everything was done as expected.

LESTER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYFUN K. 
Clasificación:
5.0

The process for returning trailers after hours needs re-designing with the customer in mind. Draw more attention at time of rental to the fact that renter will need to take photos of the trailer on site upon return and that a signed contract will need to be left in a drop box.

Randy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT M.  |  Overall Experience 
Clasificación:
5.0

The customer service representative was so helpful and and explained everything to me, he helped me and got me in and out quickly.

tracy g.  |  First Impressions 
Clasificación:
1.0

My unit was located on the third floor and the elevator is out of service. I checked in the office to show my insurance policy, no mention of elevator not working. We unloaded on to the ONE cart and went to go upstairs, no elevator. I had to reload things back in my truck, go back inside and ask about the situation. I had a stove, dishwasher and other large heavy items in which it was not humanly possible for me to move up to the third floor by stairs. I had to request a refund of my payment.

REBECCA W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

MONICA M.  |  First Impressions 
Clasificación:
5.0

Bernard is a very honest and good person to do business.

Janice N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan B.  |  First Impressions 
Clasificación:
5.0

I especially wanna say I so appreciate William Tippins. He was instrumental with my move

ANDRE F.  |  First Impressions 
Clasificación:
5.0

The rep who checked me out of my unit was great!!

Linda K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Najwa M.  |  Overall Experience 
Clasificación:
3.0

My experience with the truck rental service was very bad. They canceled my reservation without notifying me and that cost me extra 15 miles more since I had to look for a truck in another location and the store didn't recognize this money . In my opinion they are irresponsible with a terrible service to the consumer . BAD BAD BAD REVIEW!!

ORLANDO R.  |  Overall Experience 
Clasificación:
1.0

Facility reeks of urine and mold. And there is a rodent problem. Actually saw a rodent run ouf of my unit. Staff origianlly denied that they had a problem upon initially checking in to the unit. Furniture was damaged by mold and the stench of urine. Staff very unaccommodating and reluctant to give access to management. One staff member actually removed his name badge when I explained the problem and asked to speak with the supervisor. Will never use or reccomend U-Haul again.

Katrice and Timothy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john c.  |  First Impressions 
Clasificación:
2.0

Customer service is terrible and always has been. They do not fully explain all the holds and fees that will be charged to your card either. Honestly I dread going to this uhaul anytime I need something.

Britia R.  |  Overall Experience 
Clasificación:
5.0

Charles is awesome and knows his stuff

Virginia P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica F.  |  Overall Experience 
Clasificación:
5.0

Other than a few water bugs (large roaches) the facility was very clean. I know this is beyond their control and I did see bug traps throughout the units.

S Denise R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas C. R.  |  Overall Experience 
Clasificación:
3.0

But I wouldn't recommend U Haul. You changed my pick up location 3 times! The last location added an extra three hours onto my driving day. The people at the location were great, but the U Haul Company in a whole is terrible. Long, long, long wait times on the phone, changing pick up and drop off locations, it was madding!

Rebecca B.  |  Overall Experience 
Clasificación:
5.0

Very clean environment and well knowledgeable staff. I love the storage alarm system.

Michael T.  |  First Impressions 
Clasificación:
5.0

Had the right size unit available for me. Clean facility.

Steve G.  |  Overall Experience 
Clasificación:
5.0

Management and Staff are great and well trained, and helpful in all areas... great experience... Sincerely.

MARK D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

denice b.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE G.  |  Overall Experience 
Clasificación:
5.0

One of the between here and Washington State...

MARK D.  |  First Impressions 
Clasificación:
5.0

The manager was very professional and knowledgeable. Thanks for a great experience.

Debra W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sloan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan T.  |  Overall Experience 
Clasificación:
5.0

Great experience over several years.

GREG H.  |  Overall Experience 
Clasificación:
5.0

Great location; nicely kept clean and easy to use. Always had carts when needed. Great staff. Thank you!

David W.  |  Overall Experience 
Clasificación:
5.0

Friendly, great customer service. Storage unit was clean and safe.

Miriam R.  |  Overall Experience 
Clasificación:
3.0

I arrived late on a Sunday to end my contract. I had to wait 20 minutes to talk to a representative. He said that was very upset he was not going to be able to leave at 5:00pm when the store closed. I had an issue that I did not have my key card to get into the storage facility to remove my lock I thought there would be a walk through process and I would remove my lock then. I walked outside when I realized I needed to get my lock. This same representative was outside helping another guest I asked was there any way for me to get inside to get my lock and was told I would have to come back another day. This was very frustrating as I had already been paying for an empty unit for over a month and just wanted to get lock to be completely vacated. Another representative ended up letting me in and I was able to get my lock.

RANDY E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G.  |  Overall Experience 
Clasificación:
5.0

Great crew! Always helpful. Storage units were clan and even though they were not in the climate control area, temperatures stayed reasonable

GERALD H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEKEIA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim C.  |  First Impressions 
Clasificación:
1.0

It's not enough that I lost all my belongings to this process, but after you sell all my things,then you tell me it was worth nothing. Woooow, you send me a email saying that,then you ask for a freaking rating !!!

Raymond C.  |  Overall Experience 
Clasificación:
4.0

Allow entrance after hours through large doors. Had trouble unloading 20ft truck using side door.

Soraya S.  |  First Impressions 
Clasificación:
5.0

Staff is excellent, very helpful. also, thought i lost a picture, talked to manager and it was kept safe and returned to me

William B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Chirsti N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trina S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Angela S.  |  Overall Experience 
Clasificación:
5.0

Convenient location. Carts available to assist moving items in/out.

SCOTT A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sally K.  |  First Impressions 
Clasificación:
4.0

Truck rental not as great. Reservations for truck rental went un-fulfilled they could not satisfy my reserved truck, went elsewhere.

GARY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim C.  |  First Impressions 
Clasificación:
5.0

Manager Bernard was very friendly and professional. He made our move from PA a little less stressful and we were thankful to have had someone so nice to deal with!

Raymond C.  |  Overall Experience 
Clasificación:
4.0

when moving in the elevator wasn't working. i could not move into the unit and the help i had wasn't available the next day. mr. bradley obtained helpers the next day and paid the cost. i was impressed with his willingness to maintain excellent customer service.

Mark K.  |  Overall Experience 
Clasificación:
5.0

N/C

Michael T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN M.  |  Overall Experience 
Clasificación:
5.0

The monthly price was too high

DIANA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

ALONA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos B.  |  Overall Experience 
Clasificación:
4.0

Blocked most of the entrance to the storage area with unused uhaul trucks. Only a couple of bays open

MICHAEL CLAYTON A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD H.  |  First Impressions 
Clasificación:
5.0

Alex was wonderful. They were very busy but he took his time with me, was very courteous, answered all my questions.

Diane C.  |  Overall Experience 
Clasificación:
4.0

Fair price

GARY S.  |  First Impressions 
Clasificación:
5.0

Very quick experience. Having the tape packs saved me an extra trip in my moving errands.

Alicia S.  |  First Impressions 
Clasificación:
5.0

Will do business with them anytime

Toran G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa W.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and friendly. I needed a large storage unit but they were booked. Found me two smaller ones close together.

Belinda S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

EVA S.  |  Overall Experience 
Clasificación:
5.0

Great as always

Thomas O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS H.  |  Overall Experience 
Clasificación:
1.0

Plain and simple- your owner lies. When a request for a return phone call, he won't. I'm surprised that Uhaul tolerates this person is beyond me. The owner is simply untrustworthy and instead of telling the truth, he lies. I will never recommend this facility.

JEROME M.  |  Overall Experience 
Clasificación:
5.0

Bernard was extremely nice and knew exactly what I wanted and took care of it very professionally. Gracias.

Scott L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David W.  |  First Impressions 
Clasificación:
2.0

I rented storage for apps 8 months and had rented 2 more trips in that period after moving stuff to an apartment, l realized a suite case that had a medical device for Lymphedema treatment was missing. So I decided to go back and check the unit in case it was left inside. I had one additional day left on my rental, their was a green tag secured. So I went to the office and explained to the person and they said that I had moved out so it was green tagged, my question was I had this and an additional day left on my paid rental and mentioned the suite case with medical device was missing, he replied there was nothing in the unit and was not concerned of medical device missing.

Steven S.  |  Overall Experience 
Clasificación:
4.0

Alex, our representative, was knowledgeable and very helpful. Comforting after a long trip to have someone be attentive to assisting us. Great experience!

Sloan B.  |  First Impressions 
Clasificación:
5.0

I had to use the U-Haul storage during the beginning of the COVID outbreak the staff was very supportive and understanding. The facility was clean and they had carts and dollys to help with me being able to move my property. This facility and staff are outstanding.

Mary P.  |  Overall Experience 
Clasificación:
2.0

The costumer service is was rude

Angel F.  |  First Impressions 
Clasificación:
5.0

Been using them & recommending them for probably 10+ yrs. for both truck & storage rentals. The staff is helpful & work to resolve any issues for customers. I highly regard the business. Bernard & his team provide excellent care. Will continue to use them.

kathleen k.  |  First Impressions 
Clasificación:
4.0

Very good experience with UHaul storage. We used the storage unit for 12 months and it was clean and the halls were well lit. Our unit was not lit but it was sufficient to see inside from the hall lights. They have many carts to use that are included. My only complaint was that I received 3 late charges after going on autopay . That was resolved and the penalties dropped.

Cyndi H.  |  Overall Experience 
Clasificación:
5.0

Only issue is trying to get through over the phone. Other than that, very good experience and very helpful staff.

randal d.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service, with friendly smiles. They answered all of my questions and addressed my concerns. Gracias

Miriam R.  |  First Impressions 
Clasificación:
5.0

Uhaul has always been an company. The hours of operation are amazing.

Tom D.  |  First Impressions 
Clasificación:
5.0

RICHARD was very helpful and friendly got us on our way in no time at all , and it was busy too.

bernard o.  |  First Impressions 
Clasificación:
5.0

No problems and my belongings were well taken care of. Gracias

Alexi R.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff,

William B.  |  First Impressions 
Clasificación:
4.0

I have experience with Extra Space in Brandon FL. Access to their facility is via unique access code. Access to this Uhaul facility is via unique card (one card). This limits flexibility for access by my family. We have to coordinate who has the card in order to gain access to the facility and unit.

SCOTT A.  |  First Impressions 
Clasificación:
3.0

Moved because so many UHaul Trucks block all but one or two spaces at loading docks. Too congested with rental vehicles. Found another facility that is more accessible and much less expensive!

PAMELA M.  |  Overall Experience 
Clasificación:
5.0

I have 5 kids and have moved them into college and from college with U-Haul from Jacksonville, Tallahassee and Gainesville. Also U-Haul was involved with moving my parents down sizing and eventually assisted living. U-Haul Moving & Storage en Mandarin is the best U-Haul franchise I have experienced They are very professional and helpful, even for some of us that have not backed a trailer up in awhile. I would whole hardly recommend .

Joe M.  |  Overall Experience 
Clasificación:
5.0

Everyone that I met here have been so very kind and went out of their way to accommodate me. I appreciate that very much.

BRENDA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry n.  |  Overall Experience 
Clasificación:
5.0

The staff was very professional and quite helpful, really like Jimmy

Joe M.  |  First Impressions 
Clasificación:
4.0

Helpful if 3rd floor lighting would stay on longer. When working at unit the lights would go out about every 15 minutes and had to keep walking all the way down the hall to get them to therm on again. Kind of annoying. Everything else was perfect!

SUSAN T.  |  Overall Experience 
Clasificación:
5.0

The staff was the best! They were informative, helpful, friendly. Even under pressure and a number of impatience customers they remained calm and professional. I only needed short-term storage during my move but if I ever need storage again I'll come to UHaul.

Patricia E.  |  Overall Experience 
Clasificación:
5.0

Great experience at this location. Access was very convenient. The facility was always clean. Bernard the manager was very helpful, always available and friendly. I highly recommend this location.

Patrick B.  |  Overall Experience 
Clasificación:
5.0

Rick was beyond helpful and great to work with. His customer service skills are amazing - very kind, went the extra mile to make sure everything we needed was taken care of, etc. great team over there! Thanks for everything!

Elizabeth b.  |  First Impressions 
Clasificación:
5.0

An easy and fast enperience via internet and exceptional clean and secured storage

Aldo C.  |  Online Move In 
Clasificación:
5.0

Bernard was very knowledgeable and helpful.

Jodi W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike s.  |  Overall Experience 
Clasificación:
5.0

Simple and easy!

Joshua C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S.  |  First Impressions 
Clasificación:
5.0

Great experience for the past year. Staff always helpful and courteous. Super clean facility.

Robert K.  |  Overall Experience 
Clasificación:
5.0

This is the second time we have rented a storage unit at this facility. The owners and staff are very friendly and accommodating! The facility is clean and well maintained. We have rented trucks thru them as well. Great experience and will continue to use this location when needed!

RUSSELL G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Patricia E.  |  First Impressions 
Clasificación:
5.0

Front office workers were very friendly, and helpful. Good job.

John C.  |  First Impressions 
Clasificación: