Customer Reviews for U-Haul Moving & Storage of Mandarin

Rating:

1.0

Outside worker very disrespectful, the maneger cover he’s butt and never apologized

Rating:

5.0

Everything was great!

Rating:

3.0

After a 12 hour day of moving, we showed up, expecting per the email sent to me, that my lock would be waiting inside the unit- and it wasn't. So had to pack the unit then hunt in 3 stores for a lock. Very frustrating.

Rating:

1.0

If a persons items have been saturated with water you should let them know and be more helpful in making it right for the customer

Rating:

5.0

Awesome service and the equipment is well taken care of 😊👍

Rating:

5.0

The retail location was top notch. Easy check in and return. The only problem was the reservation thru the app. It would not accept 2 different credit cards in spite of double checking info was entered correctly. Ended up calling to make the reservation.

Rating:

3.0

Your guy checking in the trucks you ask him a question he just told me to leave the key in the truck.

Rating:

5.0

William Tibbins (?) is a great employee. Very efficient and hustles through processing.

Rating:

5.0

Great job and very courteous! Thanks!

Rating:

5.0

Great customer service!

Rating:

3.0

Price way too high. Don’t advertise a van as $20 a day and then charge close to a dollar per mile. What a rip off

Rating:

5.0

I've used this location for several moves. No issues. Trucks always available as reserved.

Rating:

4.0

Check equipment better. To many faults discovered once my trip started.

Rating:

5.0

I wouldn't change a thing. The employees at this location where exemplary.

Rating:

5.0

Notify customer when reserved equipment will not be available so it can be obtained elsewhere in advance of moving day.

Rating:

5.0

The vehicle looks awful and makes a lot of strange noises. I think it’s time to get rid of it. I hope no body gets this vehicle again.

Rating:

5.0

Best and cleanest U-Haul site I have been to. Team was friendly, courteous, and knowledgeable. Would recommend to anyone needing a U-Haul, trailer hitch, or packing materials.

Rating:

5.0

Everything went smoothly and the staff were helpful, efficient and friendly!! Moving is stressful in itself and they made the rental process easy!

Rating:

3.0

I requested a trailer to move my compact tractor to Texas. The trailer was too big. They didn't care and threatened to charge me more to not take it to Texas. This is pretty disappointing.

Rating:

2.0

Drop off worker was rude, curt, negative and very unpleasant. Tried to say things nicely 2 or 3 times and got nothing but angry comments or looks and rude responses, very surprised. Hope he and all of you have better days ahead as life is good and we all should very grateful to be here and be working hard and appreciate kindness to one another. It was a sad experience.

Rating:

2.0

I can really tell that certain employees HATE working there. Lack customer service.

Rating:

5.0

The entire staff was Awesome! I received professional and courteousrtious service. The facility was clean and well maintained. It was a busy morning, however, the General Manager, and his staff moved us through the check out process, efficiently and professionally. Thank you for a great experience!

Rating:

1.0

The store smelled, there was no gas in the truck,. The clerks had no clue what they were doing, and I was given several different costs by different people and charged incorrectly. After repeated efforts to try to explain why the charge was incorrect, and not getting through to the clerk I finally just gave up, I accepted the incorrect charge and left. I still haven't got my refund from the early return. I will not recommend this store. I am extremely disappointed and I will never use your service again.

Rating:

4.0

Good service.

Rating:

5.0

Excellent customer service, no wait upon returning equipment. Have used this location numerous times and always have a good experience. You need the manager of this location to show Daytona how to do it the right way!

Rating:

5.0

personnel confirmed the front tires needed replaced

Rating:

5.0

Dropped off after hours and super easy!

Rating:

5.0

nothing, it was a smooth and easy experience!

Rating:

5.0

Can’t say enough starting with the truck rental in Montezuma Ga to the storage unit truck turn in spot on San Jose it was all above and beyond

Rating:

5.0

So helpful and knowledgeable. Made it easy and not intimidating

Rating:

3.0

The gentleman at the counter was very disgruntled with the amount of activity and was extremely overwhelmed. He did not stop complaining about the number of people coming on and his verbal expressions were unprofessional and made everyone around him uncomfortable. I think he should have a customer service and client relations refresher training.

Rating:

5.0

Great customer service here

Rating:

5.0

Very good

Rating:

5.0

Thanks Bernard for my Uhaul experience.

Rating:

4.0

The app didn't work as expected, had to go inside and process rental. That was OK when checking in but the line was long when I returned.

Rating:

5.0

Very helpful, attentive and professional staff at this location

Rating:

5.0

It was my first time renting a trailer. Was smooth and fast.

Rating:

5.0

Nothing

Rating:

5.0

The owner and employees made the check in and return process simple and easy. I will definitely be back to this location for my rental needs.

Rating:

3.0

The trucks could use some major maintenance. Alignment on truck I rented was off and made for a rough ride.

Rating:

2.0

That person that helped me was not friendly he was on the road side and not helpful

Rating:

5.0

The roof of the vehicle leaked when it rained. Not real bad, but had to let the couch dry before moving it in.

Rating:

5.0

Na

Rating:

5.0

Mr Bradley and crew treat me well and go out their way to help me out. Great location. My first choice!

Rating:

5.0

Mr. Bradley is the BEST

Rating:

1.0

I picked up a vehicle from the Jacksonville location on San Jose. To take it one way to the Melbourne store on Babcock Road. Melbourne to Jacksonville is 161 miles. I picked the vehicle up on Tuesday at 1:30 and return the vehicle on Wednesday at 5:30. The odometer read that I went 500 miles with the vehicle which is an impossibility. I’m explained that to the agent that’s checking in. The agent that I picked the vehicle up from Jacksonville we didn’t we did not check the odometer before I left. Call the other store in Jacksonville to explain to them that I could that went 500 miles with the vehicle. They stayed to me that whatever the odometer read, that’s what I would get charged. I know it’s my responsibility to check the odometer before I leave But there’s no way I went 500 miles from Jacksonville to Melbourne. No one on either side the Jacksonville office or the Mel office took my concern. Seriously they thought I was trying to not pay for the extra miles that I didn’t travel. This is very poor customer service.

Rating:

2.0

Not customer friendly at all

Rating:

5.0

The Staff is Great.. Professional, Friendly, Courteous. I ALWAYS Rent + Buy Moving Supplies from this U-Haul + Have been for over 15 years 😊

Rating:

4.0

I would recommend this location and Uhaul to a friend however, it should be noted, the truck I had felt as if it has not been maintained in some while. It gave quirky transmission issues like having to try multiple times to get it to go in gear which each time it did and drove fine until it didn't. I was unable to complete my move because the truck began making an absolutely horrible, frightening, blaring noise from under the truck when I would let off the gas. It was very scary, and I drove the truck straight back to Uhaul after consulting with Uhaul corporate via the 800 number. I called and reported the issue so Uhaul would not just give it to someone else. It was a freighting experience. But, I know vehicles are not perfect in the rental world and overall am still appreciative for the availability and close location.

Rating:

5.0

Great setup for drop off, very friendly and helpful

Rating:

3.0

Not sure! Was only a drop-off.

Rating:

1.0

General manager sent a voicemail to my phone saying he was going to call the police if I didn’t give them the U-Haul back. Still have the voicemail and when the GM called us back he said it wasn’t him. Definitely never using U-Haul again lol

Rating:

5.0

N/A good experience

Rating:

5.0

Well managed location

Rating:

5.0

Rep at store was awesome checking in and out

Rating:

5.0

I prefer the Chevy/gmc vans over the ford but it was a nice van

Rating:

5.0

Always great service and helped me out in a pinch. A+ leadership here

Rating:

5.0

Mr. Bradley is to be commended for an Excellent facility. Stan Clymer

Rating:

4.0

The elevator went down and it took a door or more to repair it.

Rating:

5.0

Extremely helpful and professional. Highly recommended!

Rating:

4.0

No parking to load and unload at storage ramps. All u-haul trucks parked in the loading spaces

Rating:

5.0

The employees there were helpful and friendly always

Rating:

5.0

Bernard is the best: very professional & helpful throughout the process

Rating:

5.0

Very professional and polite

Rating:

5.0

Need to get that elevator fixed

Rating:

5.0

I found the owners and staff always friendly and willing to help.

Rating:

3.0

Everything was fine besides the silent treatment Mr. Bradley gave my family and I. Seems to be a toxic workplace as the staff are afraid of this man (I heard him screaming at his staff over a lost key). My experience is pleasant up until you reach the attitude the staff give you up front and I believe it trickles down because of this man. Clean facilities if you don’t mind the smell. Poor customer service. Stay away from staff if you’re trying keep a good day from going sour. They are not friendly here.

Rating:

5.0

The Customer Service was especially great and helpful when I needed it most. Very thankful for the kindness shown.

Rating:

4.0

When I got there one of the staff members told me that the 10 ft trucks were not available. Even though there was 5 of them sitting there. So he said the only choice we had was a bigger truck. But when we came back 4 hours later to return the bigger truck there was 7/ 10 footers sitting there.

Rating:

5.0

The young lady who helped me get my initial access was very patient and kind- I couldn’t do it on line so she did it at the store. Facility very clean and organized

Rating:

5.0

Thank you for making it easy

Rating:

5.0

Mr. Bradley runs a first class facility. Highly recommended.

Rating:

4.0

When I went to start placing items in my unit July 9 found that my card did not work. Learned that someone had canceled our account because there was nothing in the unit. Staff were very helpful. Reestablished the account and was able to start placing items in it. Restarted our free month to July 9. Don't know why it was canceled but staff on hand were quick to correct.

Rating:

2.0

Staff not friendly including Bernard in particular. The facility itself is very nice. This was my first time using storage. Minimal information was provided and I had to ask many questions. My wife asked one of the staff a question and he looked at her but did not answer! We got a clear feeling that our business was not appreciated, like we were a bother to them. I would not use this location again.

Rating:

3.0

Parking lot is chaos, too many trucks and trailers hard for customers to park. Not enough people working and long lines in office.

Rating:

4.0

The only issue I experienced was the lack of cameras on the property. Someone bumped into my new 2023 Honda Civic and scratched the paint off my door. I looked around and did not see any cameras pointed towards my car, which was located to the right of the ramp for dolly’s. I do plan on visiting the SM to see if they have cameras pointed at my car, as that would help figure out who damaged the paint on my car door.

Rating:

5.0

I’ve used this facility multiple times. They are professional, helpful, pleasant, & the facility is well maintained.

Rating:

5.0

Michael made the process very simple.

Rating:

5.0

They run a tight operation.

Rating:

4.0

Maybe not enough staff...should hire more staff

Rating:

5.0

Thank you for your service

Rating:

1.0

Everything that was in the storage was covered in mold and inches of dust. The guy who worked at the counter for us to get the U-Haul before we moved out was rude the day we moved the stuff in and was even more rude the day we moved things out. He seems miserable and hateful and that he genuinely hates his job. He continuously cut me off every time I spoke, complained over and over again that he was the only one in the office and treated us like we were in extreme inconvenience.

Rating:

5.0

UHAUL Moving & Storage of Mandarin (San Jose Blvd, Jacksonville FL ) UHAUL Mandarin has it all! A massive variety of trucks, vans, hitches…a gigantic three-story storage facility, and excellent customer service! The Customer Care Center has every type and style of box, tape, packing materials, useful tools, etc. Multiple times, I have rented trucks, bought store items, and used their storage facility. The staff is always kind, personable, efficient and knowledgeable (I am not exaggerating). Moving is always stressful - and the staff members remain calm under pressure. They pinpoint what is needed and quickly resolve any issues. The General Manager, Mr. Bernard Bradley, keeps his eye on every activity and is constantly zooming from one work area to another. He runs “a tight ship” at all times. Mr. Bradley was so kind to go out of his way to make my UHAUL experience a positive one. I appreciate him so much! If UHAUL Corporate gives out General Manager Awards - he certainly deserves one! THANK YOU UHAUL!!!

Rating:

5.0

I felt confident that my belongings were always safe.

Rating:

5.0

Bernard was great! The whole process made my move so easy.

Rating:

5.0

Very clean place. The young lady was very helpful.

Rating:

1.0

When I mentioned there was mold all over my mattress, couch, and pictures in storage, I was told all ground floor units have mold and mildew, to which I did not respond well. UHaul should tell people NOT to rent the non-climate controlled units for the high cost if they need to store more than 30 days, and to fumigation fir mold on their own because UHaul doesn't do that between rentals.

Rating:

1.0

All of my stuff is covered with in Mold. This facility is trash. They have never once had the vent/exhaust fans on the entire year I used their facility.The customer service there is the worst. I have always used uhaul and this by far was the worst experience ever! Their was no air circulating or anything. I understand I didn’t use a climate controlled unit, however I have never used one because the facilities had the fans on. They are in place for a reason. I lost so much of my stuff because of this.

Rating:

5.0

Great experience

Rating:

2.0

I did not VISIT OR RECEIVE GOODS FROM LOCATION

Rating:

5.0

We never rented the unit. Daughter forgot to call in and say we didn’t need it. We thought she had. So sorry for inconvenience.

Rating:

5.0

Excellent place.

Rating:

5.0

Extremely helpful in finding exactly what was appropriate for my storage needs.

Rating:

5.0

The staff was wonderful in the office. Excellent, excellent customer service.

Rating:

5.0

My reason for relocating is because I needed a larger unite, otherwise, the Staff,service and atmosphere was fine Thanks to The Staff HAPPY HOLIDAYS

Rating:

3.0

In all almost all cases of my experience with Uhaul I have found that the staff is less than friendly. Not sure if this is a result of stress but I was always disappointed in dealing with the staff each time. Other than that Uhaul was great. Equipment and Facilities I had no issues with.

Rating:

5.0

Very professional staff. Place was immaculate

Rating:

2.0

Everything was great except a lot of our stuff in the unit got mold all over it for some reason. I guess it’s not climate controlled, but I wish I would have known that so I would have bought damp rid.

Rating:

2.0

The office staff was rude and not friendly at all. I rented a uhaul truck on my moving day 9/17 only to find out that the elevator was broken which meant that I was unable to empty my storage and got no help from the office staff regarding when it would be fixed or if there would be a discount due to the broken elevator.

Rating:

5.0

The customer service representative was so helpful and and explained everything to me, he helped me and got me in and out quickly.

Rating:

1.0

My unit was located on the third floor and the elevator is out of service. I checked in the office to show my insurance policy, no mention of elevator not working. We unloaded on to the ONE cart and went to go upstairs, no elevator. I had to reload things back in my truck, go back inside and ask about the situation. I had a stove, dishwasher and other large heavy items in which it was not humanly possible for me to move up to the third floor by stairs. I had to request a refund of my payment.

Rating:

5.0

Bernard is a very honest and good person to do business.

Rating:

5.0

I especially wanna say I so appreciate William Tippins. He was instrumental with my move

Rating:

5.0

The rep who checked me out of my unit was great!!

Rating:

3.0

My experience with the truck rental service was very bad. They canceled my reservation without notifying me and that cost me extra 15 miles more since I had to look for a truck in another location and the store didn’t recognize this money . In my opinion they are irresponsible with a terrible service to the consumer . BAD BAD BAD REVIEW!!

Rating:

1.0

Facility reeks of urine and mold. And there is a rodent problem. Actually saw a rodent run ouf of my unit. Staff origianlly denied that they had a problem upon initially checking in to the unit. Furniture was damaged by mold and the stench of urine. Staff very unaccommodating and reluctant to give access to management. One staff member actually removed his name badge when I explained the problem and asked to speak with the supervisor. Will never use or reccomend U-Haul again.

Rating:

2.0

Customer service is terrible and always has been. They do not fully explain all the holds and fees that will be charged to your card either. Honestly I dread going to this uhaul anytime I need something.

Rating:

5.0

Charles is awesome and knows his stuff

Rating:

5.0

Other than a few water bugs (large roaches) the facility was very clean. I know this is beyond their control and I did see bug traps throughout the units.

Rating:

3.0

But I wouldn't recommend U Haul. You changed my pick up location 3 times! The last location added an extra three hours onto my driving day. The people at the location were great, but the U Haul Company in a whole is terrible. Long, long, long wait times on the phone, changing pick up and drop off locations, it was madding!

Rating:

5.0

Very clean environment and well knowledgeable staff. I love the storage alarm system.

Rating:

5.0

Had the right size unit available for me. Clean facility.

Rating:

5.0

Management and Staff are great and well trained, and helpful in all areas... great experience... Sincerely.

Rating:

5.0

One of the between here and Washington State...

Rating:

5.0

The manager was very professional and knowledgeable. Thanks for a great experience.

Rating:

5.0

Great experience over several years.

Rating:

5.0

Great location; nicely kept clean and easy to use. Always had carts when needed. Great staff. Thank you!

Rating:

5.0

Friendly, great customer service. Storage unit was clean and safe.

Rating:

3.0

I arrived late on a Sunday to end my contract. I had to wait 20 minutes to talk to a representative. He said that was very upset he was not going to be able to leave at 5:00pm when the store closed. I had an issue that I did not have my key card to get into the storage facility to remove my lock I thought there would be a walk through process and I would remove my lock then. I walked outside when I realized I needed to get my lock. This same representative was outside helping another guest I asked was there any way for me to get inside to get my lock and was told I would have to come back another day. This was very frustrating as I had already been paying for an empty unit for over a month and just wanted to get lock to be completely vacated. Another representative ended up letting me in and I was able to get my lock.

Rating:

5.0

Great crew! Always helpful. Storage units were clan and even though they were not in the climate control area, temperatures stayed reasonable

Rating:

1.0

It's not enough that I lost all my belongings to this process, but after you sell all my things,then you tell me it was worth nothing. Woooow, you send me a email saying that,then you ask for a freaking rating !!!

Rating:

4.0

Allow entrance after hours through large doors. Had trouble unloading 20ft truck using side door.

Rating:

5.0

Staff is excellent, very helpful. also, thought i lost a picture, talked to manager and it was kept safe and returned to me

Rating:

5.0

Convenient location. Carts available to assist moving items in/out.

Rating:

4.0

Truck rental not as great. Reservations for truck rental went un-fulfilled they could not satisfy my reserved truck, went elsewhere.

Rating:

5.0

Manager Bernard was very friendly and professional. He made our move from PA a little less stressful and we were thankful to have had someone so nice to deal with!

Rating:

4.0

when moving in the elevator wasn't working. i could not move into the unit and the help i had wasn't available the next day. mr. bradley obtained helpers the next day and paid the cost. i was impressed with his willingness to maintain excellent customer service.

Rating:

5.0

N/A

Rating:

5.0

The monthly price was too high

Rating:

4.0

Blocked most of the entrance to the storage area with unused uhaul trucks. Only a couple of bays open

Rating:

5.0

Alex was wonderful. They were very busy but he took his time with me, was very courteous, answered all my questions.

Rating:

4.0

Fair price

Rating:

5.0

Very quick experience. Having the tape packs saved me an extra trip in my moving errands.

Rating:

5.0

Will do business with them anytime

Rating:

5.0

Staff was very helpful and friendly. I needed a large storage unit but they were booked. Found me two smaller ones close together.

Rating:

5.0

Great as always

Rating:

1.0

Plain and simple- your owner lies. When a request for a return phone call, he won’t. I’m surprised that Uhaul tolerates this person is beyond me. The owner is simply untrustworthy and instead of telling the truth, he lies. I will never recommend this facility.

Rating:

5.0

Bernard was extremely nice and knew exactly what I wanted and took care of it very professionally. Thank you.

Rating:

2.0

I rented storage for apps 8 months and had rented 2 more trips in that period after moving stuff to an apartment, l realized a suite case that had a medical device for Lymphedema treatment was missing. So I decided to go back and check the unit in case it was left inside. I had one additional day left on my rental, their was a green tag secured. So I went to the office and explained to the person and they said that I had moved out so it was green tagged, my question was I had this and an additional day left on my paid rental and mentioned the suite case with medical device was missing, he replied there was nothing in the unit and was not concerned of medical device missing.

Rating:

4.0

Alex, our representative, was knowledgeable and very helpful. Comforting after a long trip to have someone be attentive to assisting us. Great experience!

Rating:

5.0

I had to use the U-Haul storage during the beginning of the COVID outbreak the staff was very supportive and understanding. The facility was clean and they had carts and dollys to help with me being able to move my property. This facility and staff are outstanding.

Rating:

2.0

The costumer service is was rude

Rating:

5.0

Been using them & recommending them for probably 10+ yrs. for both truck & storage rentals. The staff is helpful & work to resolve any issues for customers. I highly regard the business. Bernard & his team provide excellent care. Will continue to use them.

Rating:

4.0

Very good experience with UHaul storage. We used the storage unit for 12 months and it was clean and the halls were well lit. Our unit was not lit but it was sufficient to see inside from the hall lights. They have many carts to use that are included. My only complaint was that I received 3 late charges after going on autopay . That was resolved and the penalties dropped.

Rating:

5.0

Only issue is trying to get through over the phone. Other than that, very good experience and very helpful staff.

Rating:

5.0

Excellent customer service, with friendly smiles. They answered all of my questions and addressed my concerns. Thank you

Rating:

5.0

Uhaul has always been an company. The hours of operation are amazing.

Rating:

5.0

RICHARD was very helpful and friendly got us on our way in no time at all , and it was busy too.

Rating:

5.0

No problems and my belongings were well taken care of. Thank You

Rating:

5.0

Very helpful staff,

Rating:

4.0

I have experience with Extra Space in Brandon FL. Access to their facility is via unique access code. Access to this Uhaul facility is via unique card (one card). This limits flexibility for access by my family. We have to coordinate who has the card in order to gain access to the facility and unit.

Rating:

3.0

Moved because so many UHaul Trucks block all but one or two spaces at loading docks. Too congested with rental vehicles. Found another facility that is more accessible and much less expensive!

Rating:

5.0

I have 5 kids and have moved them into college and from college with U-Haul from Jacksonville, Tallahassee and Gainesville. Also U-Haul was involved with moving my parents down sizing and eventually assisted living. U-Haul Moving & Storage Of Mandarin is the best U-Haul franchise I have experienced They are very professional and helpful, even for some of us that have not backed a trailer up in awhile. I would whole hardly recommend .

Rating:

5.0

Everyone that I met here have been so very kind and went out of their way to accommodate me. I appreciate that very much.

Rating:

5.0

The staff was very professional and quite helpful, really like Jimmy

Rating:

4.0

Helpful if 3rd floor lighting would stay on longer. When working at unit the lights would go out about every 15 minutes and had to keep walking all the way down the hall to get them to therm on again. Kind of annoying. Everything else was perfect!

Rating:

5.0

The staff was the best! They were informative, helpful, friendly. Even under pressure and a number of impatience customers they remained calm and professional. I only needed short-term storage during my move but if I ever need storage again I’ll come to UHaul.

Rating:

5.0

Great experience at this location. Access was very convenient. The facility was always clean. Bernard the manager was very helpful, always available and friendly. I highly recommend this location.

Rating:

5.0

Rick was beyond helpful and great to work with. His customer service skills are amazing - very kind, went the extra mile to make sure everything we needed was taken care of, etc. great team over there! Thanks for everything!

Rating:

5.0

An easy and fast enperience via internet and exceptional clean and secured storage

Rating:

5.0

Bernard was very knowledgeable and helpful.

Rating:

5.0

Simple and easy!

Rating:

5.0

Great experience for the past year. Staff always helpful and courteous. Super clean facility.

Rating:

5.0

This is the second time we have rented a storage unit at this facility. The owners and staff are very friendly and accommodating! The facility is clean and well maintained. We have rented trucks thru them as well. Great experience and will continue to use this location when needed!

Rating:

5.0

Front office workers were very friendly, and helpful. Good job.

Rating:

5.0

Kandy and Bernard were very pleasant to deal with.Thank you for great customer service

Rating:

5.0

Staff went above and beyond. They took the time to understand my situation, and make excellent suggestions. The honesty and consideration shown to me was refreshing and appreciated. Thank you!

Rating:

5.0

Best storage experience I have ever had. Thank you for the alwaya friendly and helpful staff.

Rating:

2.0

I rented a trailer from them and they double charged me. I moved out before my next months rent was due and they never took me out of the system and sent me an invoice with late fees. On the day of my move out I was denied access by my card and they didn't know why. There is not enough staff and long wait times. They definitely need new and better management! Staff did not know how to correct issues. I would not recommend going there until they are u dear new management and staff is trained better.

Rating:

5.0

excellent attention from staff

Rating:

5.0

I’ve been using the Uhaul Mandarin location for years for truck and trailer rentals. The service has always been wonderful! The storage facility there is also just as great! The staff is always friendly and personable. Totally satisfied!

Rating:

5.0

Always fantastic service and very helpful.

Rating:

2.0

Way too expensive. I moved a mile down the road to cubesmart and got a 10x10 (also climate controlled) with insurance for $67 a month instead of the $107 I spent at uhaul for a 5x10 without insurance.

Rating:

5.0

This facility is fantastic! Never a major issue and when I had minor ones it was handled swiftly and professionally by the great staff. Thank you!

Rating:

5.0

No complaints! Best storage experience ice had!

Rating:

3.0

The man was not helpful when I wanted to rent a trailer and told me I needed to bring it back by midnight and charged me full price when I didn’t rent it until 3:30 and when I told him I also wanted to rent a unit he didn’t even help me he told me to do it online and then I ended up having to go back to get a key it was irritating and frustrating because I had to be at the place to move the stuff instead of dealing with this nonsense.

Rating:

5.0

Friendly staff and very helpful

Rating:

4.0

I have been dealing with this U-Haul for many years, storage rental, truck rental and trailer rental. My only complaint is they block the storage access with trucks you can’t load or unload.

Rating:

5.0

It was easy to use and they helped me a lot with my rental unit.

Rating:

5.0

Anthony took care of me from A-Z. I can't describe the relief I felt from all his help and information,

Rating:

5.0

A pleasure to work with the managers of this location...efficient, competent and hard workers. Only moved because needed a bigger storage space which was not available.

Rating:

5.0

I had storage here for almost 4 years. Bernard and his team were always helpful with any issues.

Rating:

3.0

I am getting storage fee charged even though I checked 11/13/2019.

Rating:

5.0

Great experience

Rating:

5.0

Best customer service experience I've ever had. Lennon was amazing--knowledgable, kind, and patient (I had my 3 yo with me). I will definitely do business there again!

Rating:

5.0

Absolutely great! Rented a variety of trucks & a trailer (helping friends move & my stuff in/out of storage here). EVERY piece of equipment was well maintained & clean. Storage area clean & BUG FREE!

Rating:

5.0

Good location, clean, and not too expensive.

Rating:

5.0

Very clean. Great customer service Great security system Great storage units.

Rating:

5.0

Quick, easy, and hassle free service. I’m glad I chose this location to return equipment and store my stuff.

Rating:

5.0

Great customer service! They were fast and helpful.

Rating:

5.0

Awesome customer service

Rating:

5.0

.

Rating:

4.0

I was pleased with the efficiency of the staff. All of them except the owner are almost brand new employees. However they were polite and helpful.

Rating:

5.0

The service was professional of the fees are exceptional and I felt very well taken care of I’m very glad that I came back to U-Haul this area where I use this storage place at the moment is great!

Rating:

5.0

great attitude and service! (Kandy/Anthony)

Rating:

2.0

My key broke off and I was told they couldn't do anything about it. I had to leave my shed unlocked for a week until I unloaded the contents. They offered no help. But wanted to charge me 60$

Rating:

5.0

Excellent rating, everyone was great, I use this facility a lot.

Rating:

5.0

Excellent customer service.

Rating:

5.0

I have had absolutely no problems with my storage

Rating:

5.0

I have had my storage with you for awhile and have not have had any problems

Rating:

5.0

Excellent and speedy service!!!

Rating:

5.0

The staff was friendly and helpful.

Rating:

5.0

The staff at this location have been an excellent team to do business with. Everyone we worked with has been professional and cared about taking care of our needs both in storage and truck rental.

Rating:

5.0

Spike was very helpful and friendly .

Rating:

5.0

Only moved out because we had moved and needed a unit that was closer. Thanks!!

Rating:

1.0

your crew there is wonderful,... but I was told that at end of month if I reserved a truck there to move my storage ,I would receive a discout. went in yesterday to reserve a truck and OWNER failed...

Rating:

5.0

Excellent customer service.clean efficient and caring staff

Rating:

5.0

I was closing out my storage unit and also rented a truck to move my possessions. All personnel were all friendly and helpful. I've rented a unit for 3 years and have always had a pleasant experience.

Rating:

5.0

Convenient, helpful, professional, very secure.

Rating:

5.0

Nice staff and great customer service.

Rating:

5.0

The staff was very helpful and friendly. No problems at all!

Rating:

4.0

none

Rating:

5.0

Overall great experience! Staff was extremely helpful and professional. Would definitely use this U-haul again!!

Rating:

5.0

Very helpful. Always a good experience here.

Rating:

4.0

All was great except not getting my last month rent refunded to me I'm a prorated basis. Only used 7 days

Rating:

5.0

It was a great move for us. The rental equipment was perfect no issues. Sure did enjoy driving that new 26 foot U-Haul. All of the agents were very helpful and polite.

Rating:

4.0

Thelighting inside the storage unite did not exist

Rating:

5.0

Helpful and efficient

Rating:

5.0

X

Rating:

5.0

Please continue what you do because the customer service is above the other. i love the fact that you took the time to explain to me the difference between climate control verse no climate control.

Rating:

5.0

Very friendly, couteous and helpful.

Rating:

5.0

This is the only Uhaul Facilty that came anywhere close to my expectations. The others were dimisive and down right rude.

Rating:

4.0

None

Rating:

5.0

Would use this facility again.

Rating:

4.0

Very nice well maintained facility

Rating:

5.0

Everyone has been very helpful service has been great I would tell anyone about your place