Customer Reviews for U-Haul Moving & Storage of Mandarin

8,121 comentarios

11490 San Jose Blvd   Jacksonville, FL 32223
(S Of I-295)

(904) 292-9404

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 292-9404

11490 San Jose Blvd
Jacksonville, FL 32223
(S Of I-295)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

marty A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATEUS B. 
Clasificación:
5.0

Nice people. Excellent customer service.

Cedomir S. 
Clasificación:
5.0

Always a great experience and friendly fast service!

Doug S. 
Clasificación:
5.0

Great service. I will continue to use this location.

Kimberly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

The owner was quite helpful when we had issues getting the car secured on the tow dolly. Staff was good but they need more help!

stephaine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reid M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon G. 
Clasificación:
5.0

I would not send anyone there, Not at this time as my last time. I was overcharged my last 2 visits And I cannot get anyone on the phone to help me it is frustrating!!

Brenda H. 
Clasificación:
5.0

I especially wanna say I so appreciate William Tippins. He was instrumental with my move

ANDRE F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tawana F. 
Clasificación:
1.0

So many mistakes were made with my reservation. Don't even know where to start. Your employees are unhappy mean people.

Judith W. 
Clasificación:
5.0

Great service from all the employees

Lorenc M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JohnE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Seat was ripped Driver door hard to close Inside driver door closer popped when pulling to close the door.

Jeffrey N. 
Clasificación:
5.0

I have renewed from this location almost a dozen times over 15 year period. It is always the same guy behind the counter equipment is always in great condition he's always friendly very knowledgeable and fast even when extremely busy. I don't know where you got him from but you got a good man.

Ken M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyson T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
4.0

The parking is a little tight, but waiting several minutes we found a place to park.

Ilia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles T. 
Clasificación:
5.0

The rep who checked me out of my unit was great!!

Linda K.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Alexander O. 
Clasificación:
5.0

I rent trailers from these guys all the time and truly enjoy the way Bernard and all his people treat me!! They all have great attitudes and are very knowledgeable of their equipment!! I would highly recommend this Uhaul!!

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shashikant K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey B. 
Clasificación:
4.0

William needs some help. That guy was working his butt off.

Todd G. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVONNE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Toby M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

Professional and knowledgeable staff...trick was clean and AC worked great!

Joanne S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Don D. 
Clasificación:
2.0

Vans are filthy. The customer service girl was extremely rude. Did not know how to hook up a trailer. Customer service was not at the counter for about 5 minutes. Then when she came in she did not even acknowledge me. I had to ask if I can rent a trailer.

MICHAEL F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
5.0

The store provides all the services Ed you need for a move. Staff is very professional and courteous.

Enrique M. 
Clasificación:
2.0

William Tipping was a terrible associate and was not welcoming at all. Aside from no greeting, he threw my ID back on the table when returning it to me and spoke to me as if I was a complete burden. When returning I was walking up to him to ask a question about the process for returning the vehicle and he just ignored me and walked away. Another associate who was there was no better and I had to ask twice if there was anything else he needed from me when I came to return the vehicle. Finally he said no that's all and I left the location. Absolutely terrible customer service. A simple improvement would be to hire people who know how to verbally communicate.

Carlie J. 
Clasificación:
5.0

Great customer service at check-in and checkout. Always friendly people and quick to take care of my needs.

Doug S. 
Clasificación:
5.0

Attitude of sales associate that I reserved rental with could have been better. Don't just tell me there's no rental available for that day without providing a “quick” available solution like his fellow associate did. Better attitude next time please.

Michael C. 
Clasificación:
5.0

Renting a trailer was easy and had no issues with it. ¡Gracias!

Edgardo O. 
Clasificación:
2.0

You're a far cry from any sort of improvement. Your company is in the sewer as far as customer service. I am sad for anyone who ever took pride in being a part of U-Haul. You used to be the gold standard in truck rental. Now you are just garbage.

Christopher P. 
Clasificación:
5.0

Expand parking lot , but guys were great and I'll definitely be back

Trey R. 
Clasificación:
4.0

They were very polite and very accommodating

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle W. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN F. 
Clasificación:
3.0

Be a little more customer friendly. You are in a position that serves customers face to face so try to atleast pretend like you enjoy your job.

Christian V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
5.0

Everything was perfect, really appreciate your job. So, thank you so much.

Yariel C. 
Clasificación:
3.0

The people there seemed like I was a problem asking questions. It wasn't a big deal but they just ignored me and acted like I didn't say anything

Brandon D. 
Clasificación:
5.0

Moaybe more staff, thanks

Gary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

As usual, we'll be back. This U-Haul is my favorite location. This is a very Friendly and Professional staff location.

Willie W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

rustin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly J. 
Clasificación:
4.0

Clean the damn truck - wipe things down in the cabin. Add running boards to these bigger trucks - 15 ft and above - they are difficult to get in when so high off the ground.

Patricia G. 
Clasificación:
4.0

Quick, easy rental for a few hours. I'd rent from this location again.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefanie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Najwa M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Najwa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
3.0

Equipment was good. The manager and employees were completely disinterested and rude. Answering questions was apparently very taxing for them.

Tona B. 
Clasificación:
3.0

My experience with the truck rental service was very bad. They canceled my reservation without notifying me and that cost me extra 15 miles more since I had to look for a truck in another location and the store didn't recognize this money . In my opinion they are irresponsible with a terrible service to the consumer . BAD BAD BAD REVIEW!!

ORLANDO R.  |  Overall Experience 
Clasificación:
5.0

You are good. Keep doing a great job.

james M. 
Clasificación:
5.0

You could give a better rate when someone ends up using the vehicle for more then the time they had set up for. I extended my rental 2 days more and it costed almost as much as the original rental of 2 days and I didn't even use all the mileage.

Raymond S. 
Clasificación:
3.0

I've used this location several times. It's frustrating on the consumers end when you order equipment only to find out it's not available when you arrive. My last two experiences (within a month of each other) I have specifically needed equipment that I ordered and they did not have them when I showed up.

Chris O. 
Clasificación:
1.0

Facility reeks of urine and mold. And there is a rodent problem. Actually saw a rodent run ouf of my unit. Staff origianlly denied that they had a problem upon initially checking in to the unit. Furniture was damaged by mold and the stench of urine. Staff very unaccommodating and reluctant to give access to management. One staff member actually removed his name badge when I explained the problem and asked to speak with the supervisor. Will never use or reccomend U-Haul again.

Katrice and Timothy S.  |  Overall Experience 
Clasificación:
5.0

We had a good experience. We were second in line the morning we rented so it was very quick. The employee that helped us was very efficient and pleasant. I filled all the information out online before we got there so that may have helped. He did inform us they were short handed and there was a line forming behind us rather quick.

Steve D. 
Clasificación:
5.0

The UHaul Facility and Management are great. However, Your Mobile App is Terrible, and your telephone customer support lines are even worse. After having to wait, for long periods of time the people that answer the phone either don't know or don't have the authority to make a decision so they transfer you to someone else, and you sit on hold only to finally get them to answer and once again they cannot help and transfer you to someone else and you sit and wait. This is no way to run a business. I used to like renting from UHaul. If it weren't for your local management I would go someone else. You need to fix this.

Kirk W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dominick C. 
Clasificación:
5.0

Friendly and efficient

Elefterious S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dawn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddie K. 
Clasificación:
1.0

The entire storage facility reeks of urine and mold. Causing me to have an upper respirory infection and having to be seen at an urgent care facility and be prescribed medications. There is also a rodent problem. We saw a rodent run out of our storage facilty and scurry down the hall. Inhabitable conditons and rude, unprofessional staff.

Katrice S. 
Clasificación:
5.0

El cliente no dejó un comentario.

toni H. 
Clasificación:
3.0

I was told that the truck had a full tank of gas and had to bring it back full. The tank was not full. I only drove 9 miles and I did fill the tank when I brought the truck back and told them they didn't care. I should have had some adjustments made for the amount of fuel inputbin

rolfe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

john c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence P. 
Clasificación:
2.0

Customer service is terrible and always has been. They do not fully explain all the holds and fees that will be charged to your card either. Honestly I dread going to this uhaul anytime I need something.

Britia R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis B. 
Clasificación:
5.0

Charles is awesome and knows his stuff

Virginia P.  |  First Impressions 
Clasificación:
3.0

At the drop off point, I could not get them to admit the roof was leaking. I was soaked from water coming off the boxes. So Im not holding my breath for uhaul to do anythibg about it

Charles K. 
Clasificación:
4.0

El cliente no dejó un comentario.

brad S. 
Clasificación:
5.0

Also very helpful and efficient!

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan J. 
Clasificación:
5.0

Absolutely nothing

tim S. 
Clasificación:
5.0

Manager went out of his way to make sure everything was good, great customer service and very friendly.

VAN P. 
Clasificación:
5.0

I WAS MOVING FROM THE NOCOSEE VILLAGES, HAD TO DRIVE 12 MI TO THIS LOCATION BECAUSE NONE OF THE 3 CLOSER LOCATIONS HAD 6X 12 TRAILERS AVAIABLE. NOT THE MOST CONVENIENT SERVICE.

Peter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyson S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie G. 
Clasificación:
5.0

Excellent as always. I currently have 3 storages at this place and I rent trucks and trailers from time to time. Staff is always professional and efficient . Equipment is always on point.

Evaristo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica F.  |  Overall Experience 
Clasificación:
5.0

Other than a few water bugs (large roaches) the facility was very clean. I know this is beyond their control and I did see bug traps throughout the units.

S Denise R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas C. R.  |  Overall Experience 
Clasificación:
3.0

But I wouldn't recommend U Haul. You changed my pick up location 3 times! The last location added an extra three hours onto my driving day. The people at the location were great, but the U Haul Company in a whole is terrible. Long, long, long wait times on the phone, changing pick up and drop off locations, it was madding!

Rebecca B.  |  Overall Experience 
Clasificación:
5.0

Very clean environment and well knowledgeable staff. I love the storage alarm system.

Michael T.  |  First Impressions 
Clasificación:
5.0

Had the right size unit available for me. Clean facility.

Steve G.  |  Overall Experience 
Clasificación:
5.0

Management and Staff are great and well trained, and helpful in all areas... great experience... Sincerely.

MARK D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

denice b.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE G.  |  Overall Experience 
Clasificación:
5.0

One of the between here and Washington State...

MARK D.  |  First Impressions 
Clasificación:
5.0

The manager was very professional and knowledgeable. Thanks for a great experience.

Debra W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sloan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan T.  |  Overall Experience 
Clasificación:
5.0

Great experience over several years.

GREG H.  |  Overall Experience 
Clasificación:
5.0

Great location; nicely kept clean and easy to use. Always had carts when needed. Great staff. Thank you!

David W.  |  Overall Experience 
Clasificación:
5.0

Friendly, great customer service. Storage unit was clean and safe.

Miriam R.  |  Overall Experience 
Clasificación:
3.0

I arrived late on a Sunday to end my contract. I had to wait 20 minutes to talk to a representative. He said that was very upset he was not going to be able to leave at 5:00pm when the store closed. I had an issue that I did not have my key card to get into the storage facility to remove my lock I thought there would be a walk through process and I would remove my lock then. I walked outside when I realized I needed to get my lock. This same representative was outside helping another guest I asked was there any way for me to get inside to get my lock and was told I would have to come back another day. This was very frustrating as I had already been paying for an empty unit for over a month and just wanted to get lock to be completely vacated. Another representative ended up letting me in and I was able to get my lock.

RANDY E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G.  |  Overall Experience 
Clasificación:
5.0

Great crew! Always helpful. Storage units were clan and even though they were not in the climate control area, temperatures stayed reasonable

GERALD H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEKEIA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim C.  |  First Impressions 
Clasificación:
1.0

It's not enough that I lost all my belongings to this process, but after you sell all my things,then you tell me it was worth nothing. Woooow, you send me a email saying that,then you ask for a freaking rating !!!

Raymond C.  |  Overall Experience 
Clasificación:
4.0

Allow entrance after hours through large doors. Had trouble unloading 20ft truck using side door.

Soraya S.  |  First Impressions 
Clasificación:
5.0

Staff is excellent, very helpful. also, thought i lost a picture, talked to manager and it was kept safe and returned to me

William B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Chirsti N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trina S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Angela S.  |  Overall Experience 
Clasificación:
5.0

Convenient location. Carts available to assist moving items in/out.

SCOTT A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sally K.  |  First Impressions 
Clasificación:
4.0

Truck rental not as great. Reservations for truck rental went un-fulfilled they could not satisfy my reserved truck, went elsewhere.

GARY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim C.  |  First Impressions 
Clasificación:
5.0

Manager Bernard was very friendly and professional. He made our move from PA a little less stressful and we were thankful to have had someone so nice to deal with!

Raymond C.  |  Overall Experience 
Clasificación:
4.0

when moving in the elevator wasn't working. i could not move into the unit and the help i had wasn't available the next day. mr. bradley obtained helpers the next day and paid the cost. i was impressed with his willingness to maintain excellent customer service.

Mark K.  |  Overall Experience 
Clasificación:
5.0

N/C

Michael T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN M.  |  Overall Experience 
Clasificación:
5.0

The monthly price was too high

DIANA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

ALONA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos B.  |  Overall Experience 
Clasificación:
4.0

Blocked most of the entrance to the storage area with unused uhaul trucks. Only a couple of bays open

MICHAEL CLAYTON A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD H.  |  First Impressions 
Clasificación:
5.0

Alex was wonderful. They were very busy but he took his time with me, was very courteous, answered all my questions.

Diane C.  |  Overall Experience 
Clasificación:
4.0

Fair price

GARY S.  |  First Impressions 
Clasificación:
5.0

Very quick experience. Having the tape packs saved me an extra trip in my moving errands.

Alicia S.  |  First Impressions 
Clasificación:
5.0

Will do business with them anytime

Toran G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa W.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and friendly. I needed a large storage unit but they were booked. Found me two smaller ones close together.

Belinda S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

EVA S.  |  Overall Experience 
Clasificación:
5.0

Great as always

Thomas O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS H.  |  Overall Experience 
Clasificación:
1.0

Plain and simple- your owner lies. When a request for a return phone call, he won't. I'm surprised that Uhaul tolerates this person is beyond me. The owner is simply untrustworthy and instead of telling the truth, he lies. I will never recommend this facility.

JEROME M.  |  Overall Experience 
Clasificación:
5.0

Bernard was extremely nice and knew exactly what I wanted and took care of it very professionally. Gracias.

Scott L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David W.  |  First Impressions 
Clasificación:
2.0

I rented storage for apps 8 months and had rented 2 more trips in that period after moving stuff to an apartment, l realized a suite case that had a medical device for Lymphedema treatment was missing. So I decided to go back and check the unit in case it was left inside. I had one additional day left on my rental, their was a green tag secured. So I went to the office and explained to the person and they said that I had moved out so it was green tagged, my question was I had this and an additional day left on my paid rental and mentioned the suite case with medical device was missing, he replied there was nothing in the unit and was not concerned of medical device missing.

Steven S.  |  Overall Experience 
Clasificación:
4.0

Alex, our representative, was knowledgeable and very helpful. Comforting after a long trip to have someone be attentive to assisting us. Great experience!

Sloan B.  |  First Impressions 
Clasificación:
5.0

I had to use the U-Haul storage during the beginning of the COVID outbreak the staff was very supportive and understanding. The facility was clean and they had carts and dollys to help with me being able to move my property. This facility and staff are outstanding.

Mary P.  |  Overall Experience 
Clasificación:
2.0

The costumer service is was rude

Angel F.  |  First Impressions 
Clasificación:
5.0

Been using them & recommending them for probably 10+ yrs. for both truck & storage rentals. The staff is helpful & work to resolve any issues for customers. I highly regard the business. Bernard & his team provide excellent care. Will continue to use them.

kathleen k.  |  First Impressions 
Clasificación:
4.0

Very good experience with UHaul storage. We used the storage unit for 12 months and it was clean and the halls were well lit. Our unit was not lit but it was sufficient to see inside from the hall lights. They have many carts to use that are included. My only complaint was that I received 3 late charges after going on autopay . That was resolved and the penalties dropped.

Cyndi H.  |  Overall Experience 
Clasificación:
5.0

Only issue is trying to get through over the phone. Other than that, very good experience and very helpful staff.

randal d.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service, with friendly smiles. They answered all of my questions and addressed my concerns. Gracias

Miriam R.  |  First Impressions 
Clasificación:
5.0

Uhaul has always been an company. The hours of operation are amazing.

Tom D.  |  First Impressions 
Clasificación:
5.0

RICHARD was very helpful and friendly got us on our way in no time at all , and it was busy too.

bernard o.  |  First Impressions 
Clasificación:
5.0

No problems and my belongings were well taken care of. Gracias

Alexi R.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff,

William B.  |  First Impressions 
Clasificación:
4.0

I have experience with Extra Space in Brandon FL. Access to their facility is via unique access code. Access to this Uhaul facility is via unique card (one card). This limits flexibility for access by my family. We have to coordinate who has the card in order to gain access to the facility and unit.

SCOTT A.  |  First Impressions 
Clasificación:
3.0

Moved because so many UHaul Trucks block all but one or two spaces at loading docks. Too congested with rental vehicles. Found another facility that is more accessible and much less expensive!

PAMELA M.  |  Overall Experience 
Clasificación:
5.0

I have 5 kids and have moved them into college and from college with U-Haul from Jacksonville, Tallahassee and Gainesville. Also U-Haul was involved with moving my parents down sizing and eventually assisted living. U-Haul Moving & Storage en Mandarin is the best U-Haul franchise I have experienced They are very professional and helpful, even for some of us that have not backed a trailer up in awhile. I would whole hardly recommend .

Joe M.  |  Overall Experience 
Clasificación:
5.0

Everyone that I met here have been so very kind and went out of their way to accommodate me. I appreciate that very much.

BRENDA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry n.  |  Overall Experience 
Clasificación:
5.0

The staff was very professional and quite helpful, really like Jimmy

Joe M.  |  First Impressions 
Clasificación:
4.0

Helpful if 3rd floor lighting would stay on longer. When working at unit the lights would go out about every 15 minutes and had to keep walking all the way down the hall to get them to therm on again. Kind of annoying. Everything else was perfect!

SUSAN T.  |  Overall Experience 
Clasificación:
5.0

The staff was the best! They were informative, helpful, friendly. Even under pressure and a number of impatience customers they remained calm and professional. I only needed short-term storage during my move but if I ever need storage again I'll come to UHaul.

Patricia E.  |  Overall Experience 
Clasificación:
5.0

Great experience at this location. Access was very convenient. The facility was always clean. Bernard the manager was very helpful, always available and friendly. I highly recommend this location.

Patrick B.  |  Overall Experience 
Clasificación:
5.0

Rick was beyond helpful and great to work with. His customer service skills are amazing - very kind, went the extra mile to make sure everything we needed was taken care of, etc. great team over there! Thanks for everything!

Elizabeth b.  |  First Impressions 
Clasificación:
5.0

An easy and fast enperience via internet and exceptional clean and secured storage

Aldo C.  |  Online Move In 
Clasificación:
5.0

Bernard was very knowledgeable and helpful.

Jodi W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike s.  |  Overall Experience 
Clasificación:
5.0

Simple and easy!

Joshua C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S.  |  First Impressions 
Clasificación:
5.0

Great experience for the past year. Staff always helpful and courteous. Super clean facility.

Robert K.  |  Overall Experience 
Clasificación:
5.0

This is the second time we have rented a storage unit at this facility. The owners and staff are very friendly and accommodating! The facility is clean and well maintained. We have rented trucks thru them as well. Great experience and will continue to use this location when needed!

RUSSELL G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Patricia E.  |  First Impressions 
Clasificación:
5.0

Front office workers were very friendly, and helpful. Good job.

John C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

steven a.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Zoey K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake G.  |  Overall Experience 
Clasificación:
5.0

Kandy and Bernard were very pleasant to deal with.Thank you for great customer service

Patrick B.  |  First Impressions 
Clasificación:
5.0

Staff went above and beyond. They took the time to understand my situation, and make excellent suggestions. The honesty and consideration shown to me was refreshing and appreciated. ¡Gracias!

beverly g.  |  First Impressions 
Clasificación:
5.0

Best storage experience I have ever had. Thank you for the alwaya friendly and helpful staff.

FREDERICK W.  |  Overall Experience 
Clasificación:
2.0

I rented a trailer from them and they double charged me. I moved out before my next months rent was due and they never took me out of the system and sent me an invoice with late fees. On the day of my move out I was denied access by my card and they didn't know why. There is not enough staff and long wait times. They definitely need new and better management! Staff did not know how to correct issues. I would not recommend going there until they are u dear new management and staff is trained better.

susan o.  |  Overall Experience 
Clasificación:
5.0

excellent attention from staff

Wilmer H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James H.  |  First Impressions 
Clasificación:
5.0

I've been using the Uhaul Mandarin location for years for truck and trailer rentals. The service has always been wonderful! The storage facility there is also just as great! The staff is always friendly and personable. Totally satisfied!

ALEX W.  |  Overall Experience 
Clasificación:
5.0

Always fantastic service and very helpful.

caleb c.  |  Overall Experience 
Clasificación:
2.0

Way too expensive. I moved a mile down the road to cubesmart and got a 10x10 (also climate controlled) with insurance for $67 a month instead of the $107 I spent at uhaul for a 5x10 without insurance.

cory r.  |  Overall Experience 
Clasificación:
5.0

This facility is fantastic! Never a major issue and when I had minor ones it was handled swiftly and professionally by the great staff. ¡Gracias!

MICHAEL K.  |  Overall Experience 
Clasificación: