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ENRIQUE M.Customer Reviews for U-Haul Moving & Storage of Manchester
Testimonials From Recent Customers
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The customer service person who helped me both times should be recognized for her professionalism, skill, knowledge, and friendly personal skills--and the utmost of patience with me and my moving needs. ¡Gracias!
Edith L. | First Impressionsthe lady at the desk and the gentleman that i returned the truck to were very nice and a pleasure to deal with. Thank you,
STAVROS S.Helpful and efficient.
Richard D.Great service and very clean storage units, checkout process was very smooth, Madeline and Her stuff are always friendly and helpful. The place is soo busy but they always find a way to be helpful and calm.
PAUL K. | Overall ExperienceVery nice staff
DONNA L.Nothing - everything was excellent
EDWARD B.Sturdy, ease to drive van. Staff is efficient and friendly.
Richard K.peson who assisted me was exceptional. extremely knowledgeable and helpful.
ANDRE M.More staff lines are always long. Staff is very efficient and courteous
JUDITH B.Customer service could improve greatly. Several customers on the store. ONE rep working. Long wait time. Employee who installed hitches came in the and told the rep he had to order parts. Rep stopped helping customer to help employee. They use there personal phones to take photos of drivers license. When asked they said they can't delete. Security issue. Employees seem to do what they want. Observe customers getting frustrated. One employee working. A couple standing around talking. I actually wonder how this store stays open
DAVID W.The reception was very nice and very friendly
ERNEST H.Very polite and helpful staff, ensured the vehicle and equipment were in good working order and took the time to go every every detail
MICHAEL G.Excellent manager and excellent staff. All proactive not reactive. Manager is be on point. The staff reflects it.
ROSSIE W. | Overall ExperienceThe manager was very friendly and helpful. Check in was very easy and fast.
JAMES L.Great ! Employees are wonderful !
WILLIAM H.Great rental.
Derrick H.Nothing...I had an Awesome experience
JAMES M.All went well. Thank You!
PAUL M.My service attendant has in the past and continues to provide excellent customer service- she is a valued employee.
WILLIAM B.The truck was in horrible shape. The check engine and oil life lights were both on. The headlights were so old that the high beams had to remain on to be able to see more than 5 feet, and even those barely worked. My entire drive was at night so it was completely unsafe. Lastly, since for some reason, there is only rentals for 24 hours, I explained to them that I had to drive it to my new duty station and back it's not going to be back on time, and they had told me not to worry, but the next day an extra $300 was added to my bill. Just horrible experience all around.
JONATHAN N.Your website was awful to use.
Steven M.Vehicle does not drive more than 40 miles per hour.
MOHAMMED M.Very friendly and helpful
Jean T. | First ImpressionsEverything was okay except for the auto transport that had a Brocken hitch pin and I had to buy it myself.
MICHAEL G.Very helpful staff and they sell a ton of moving supplies at prices that are much better than you would find at major big box retailers. Really felt like they were looking out for the customer every step of the way with very efficient prices and great customer service.
Rodney F.The first choice of equipment wasn't available due to being broken/waiting for parts. The staff said it had been down for couple of weeks. This has happened before. Need more open utility trailers at this location, (that are rentable). Very pleasant, hard working staff.
FREDERICK W.Check-in process took forever. Need to streamline it. Cell service didn't work so I could not check-in online. Maybe add check-in kiosk or something.
WILLIAM C.The most inefficient rental process that I've ever seen. I made a reservation a week in advance and the reservation was disregarded and the staff tried to change the pricing...
WILLIAM D.Not charge any vehicle recovery fee. Why charge that when the customer is the one bringing the vehicle back to the store? Just seems like another cheeky way to get a few extra dollars out of customers.
ZELVAN RENARDO Z.I was told the truck had a quarter tank of gas, but it only had an eighth. Because I didn't want to be charged extra, I made sure to return it with a quarter tank. No big deal.
David M.Tried to use the online pick up, but after 10 mins of 'waiting for approval' we decided to go inside and do it person. But the staff were nice, efficient and helpful! In no time we had our truck and were on the road, and thanks to them the return was even faster and easier!
Jacob W.The store manager was very helpful and professional.
STEPHEN S.Very pleasant people.
JOHN S.Nothing the representative was knowledgeable and friendly and the truck was in good condition.
BRENT Y.Trailer turn signals did not work and brake lights VERY feint.
Mallory B.Enhance the online 24/7 option as it was impossible to do it at pick up location.
JOSE P.Excellent customer service and fast!
CHRISTOPHER M.When credit card is entered for reservation. Be able to charge the card with customers approval through the system without physically resubmitting the card in store.
PAT P.It is impossible to get someone on the phone. Even when trying to return a call after they left a message. I waited on hold for 20 mins just trying to return their call and I had to hang up.
SCOTT J.My only feedback is that on the last day of the month when everyone is moving, the store should be staffed better. The two women were so busy and it wasn't their fault. They were both very pleasant and took care of my transaction great. However, I had to wait almost half an hour and there were only 3 people ahead of me in line!
MICHAEL R.Staff is especially nice to folks in need. Would recommend them to anyone looking to move and store. Thank you uhaul
DANIEL R. | First ImpressionsTold me to leave the keys and I was all set to go. I didn't realize that meant they would lie about my fuel level after returning the truck. I filled it past where it started but they said it was only at 1/8 of a tank and charged me the $30 service fee plus $18 for 4 gallons of gas that I put in right next door before returning the truck.
SHAWN M.Only complaint would be we paid for pads and dollies and nothing was in the truck when we got it to the location and not able to get through on the phone. Told I should have grabbed the items myself? Luckily the movers we hired had their own. Uhaul did credit me for the cost.
DAVID D.They didn't do a walk thru . Miles were off and it wasn't at half a tank when I got . It was under 1/4 of a tank .
KENNETH C.The u-haul web site needs to address round trips that go longer than a day. Coupled with this and the fact it's just about impossible to talk with someone on the phone, the experience of attempting to book a rental was really frustrating. The individuals dealership where I rented the truck was fantastic.
Terry M.After looking at some comments online I was a little leery, but was pleasantly surprised at how friendly and helpful everyone at the facility was and went above and beyond to help me out when another place fell through last minute.
Racheal D. | Online Move InThe 10 foot truck was great, clean and was the perfect size for moving what I needed to move.
Albina B.I rent trucks from Uhaul 3+ times a week. Madeline and her staff are very professional, and willing to help at a moments notice which helps my business tremendously
Jeannette W.Charged two different cards twice
KEVIN K.I said the first time and did not hear back from anyone. The wait to get processed is ridiculous, the app is poor, the call for picking up a truck is as bad due to the wait... The people have all been fine, your tools are extremely sub par. It's like you are a startup and haven't figured out how to efficiently deal with rental and storage.
Stephen R. | Overall ExperienceBe more cheerful and efficient outside at checkout. Initial invoice was incorrect and I had to waste time standing in line to get it corrected inside when the person outside should have been able and willing to handle.
DAVID B.I'm overall very pleased with my experience. Unfortunately I was running late and received a very nasty voicemail from the store. Not professional at all. I would address that. repeatedly telling a customer over a voice mail in a threatening manner that "I will RUIN a custtomers reservation" is not the verbiage I would use. I had it back on the lot at 10pm the same day. Sorry...ER visit held me up.
Sarah C.Jessica was the best help possible!
WALTER M.Tried online “Return My Truck†through my account on 2 different cell phones, but couldn't get passed the “Share your Location “ screen. Called, and were on hold over 5 minutes, so took time verification pix of me at the truck & key drop box at 11:15 pm headed home and called at 7am the next morning to relay what happened.
KAREN L.The tire pressure light came on 5 minutes after driving off the lot. I was concerned about the integrity of one and/or all of the tires the whole time I had the vehicle after that.
ROBERT H.I have no problem with this location. The girl that helped us was awesome. The truck was in good condition. The problem i have with U-haul is there U-haul Move. I called and set up 2 movers to come and load my truck. They never showed up. So, when I call the representative told me I can get someone there between 5 and 6 pm. So, the whole day basically shot. I asked the representative if there was going to be extra days added. She didn't say a word. She told me that I was getting a discount, but the price was the same. And on top of that. The 2 guys were supposed to be there and pack for 2 hours. They were there for 1 hour and 15 minutes. Because it started raining real bad. Now the whole day was sunny and great for moving, but remember those people didn't show up. And when asked for a discount, NO, there's a minimum of 2 hours.
RODNEY S.Continue to employ exceptional managers like Madeline Sanchez, she run a top notch operation even the restroom is clean. She puts the customer first yet maintains a culture of team building that results in customers getting excellent service. To improve for the next customer, continue to provide Ms Sanchez with the resources she needs to continue the excellent work she is doing for your organization.
EUGENE S.Agent was helpful and outside to assist our return promptly. Excellent service!
Susan O.Great Customer Service
NICOLE R.Was charged for 2 days when I returned the truck after 5 hours of use from 12:30 pm to 5:30 pm. Had to call them repeatedly to have a refund but still waiting after 3 days.
WILLIAM F.customer service
DENNIS M.Customer service. No one spoke to me and when I asked what I was suppose to do to turn in the uhaul, the man just looked at me and walked away. When he did come back out he just looked at me and told me to start the truck. I waited, standing in the rain, and finally I asked was I good to go and he barely acknowledged me and grunted yeah. I was rather pissed off at that experience. I'm not letting that sway my decision to use uhaul again but I'll never do business with this location again. Rude rude rude... And I want the only one treated this way... The person behind me was left in the rain as well ðŸ˜'
ESTHERLORRAINE O.Signage for where to go and what to do is very poor. I waited for 20 minutes with just one person in front of me. I was sold a lock for the storage unit. Then I found a complimentary lock in the unit. I asked the office for a refund of the one I purchased. This was denied since I didn't check into the unit with online app. If I knew check in online was an option I would have saved 20 minutes and not been charged for a lock!
Stephen R. | First ImpressionsIt was very very busy and your staff was overwhelmed. The wait times were far too long. They did their best. You really need to hire more staff.
suzanne m. | First ImpressionsI rented a storage and the associate was adamant in charging me for the lock. I was confused as to why because I thought it came with it. When she carried me to the storage there was a padlock provided in the empty unit but unfortunately for me the associate quickly grabbed it. I asked her if that was left for me and he lame excuse was that the previous renters probably left it. Really? An unused and unopened padlock. Lucky for her I was crammed on time and had to move my stuff into the unit and be out of town by the end of the day so I did not have time for the small details. I will be coming back for my refund as I confirmed with another uhaul facility that I should have never been charged. On the bag it says COMPLIMENTARY. It should be mandatory for all stay to know the policy and be able to read their products.
Achalania V. | First ImpressionsThere was an associate there that took additional time with me to make sure that all was well. I was under duress and her patience and professionalism helped me through the whole experience. I appreciated her professionalism and concern. Cant remember the associates name. Young lady with blonde hair. Gracias.
ROSSIE W. | First ImpressionsI came in after hours and dropped off the truck and it was super easy to do. I was intimidated at first but the step by step process Made it very easy and verified with pictures which is super reassuring!!
Annette R. | First ImpressionsGreat friendly staff & very helpful
Cedric H. | First ImpressionsAll good except the heat system failure. But, the reaction was swift and they did well with the cleanup and insurance.
Norman S. | Overall ExperienceThanks for yours service
HECTOR G. | First ImpressionsOLIVIA IS AMAZING 👏
Jasmine S. | First ImpressionsSonya , Anthony, and the rest of the staff are knowledgeable, professional and helpful!! Thanks for making our moving and storage needs less stressful.. STAY SAFE- STAY WELL Ron and Jenn Arpin
Ronald A. | Overall ExperienceGracias.
Gary H. | Overall ExperienceAwesome service 👍
Patricia R. | Overall ExperienceAnthony very knowledgeable, multitask employee. Although Anthony is only one staff member who I feel is a valuable team member there were two females who really needs to be retrain on customer interaction, Swearing and voicing there opinion in front of other including myself.
Dale R. | First ImpressionsWaited for at least 10 min or so. One person working in the front, finally another person comes to help but he's not familiar with the process so had to end up waiting for the other lady anyways to help. So instead of something that should of been 5 or less minutes since I already had a reservation took almost 20 minutes. But staff are nice and helpful.
Emily R. | First ImpressionsGreat people helping at desk. Feels safe and clean
Jodi H. | First ImpressionsThank you very much.
Carmen s. | Overall ExperienceNice people very polite very helpful. Thanks everyone. Merry Christmas to all .
Carmen s. | First ImpressionsGreat customer service experience!
leonard f. | First ImpressionsThe service was great
Jose M. | First ImpressionsI paid my bill on the 7th of November I moved out of the storage on the 16th of November I paid $169.00 when I went to close the storage unit I didn't get a refund. I'm blackballing U-Haul thieves.
Linda J. | Overall ExperienceBest moving experience that we could have had! Great and helpful staff!! Thank you!!
Katharine C. | First ImpressionsEveryone was so helpful after our 18 hour drive to our storage bin! They did everything to make our room setup and truck return an easy process. Me and my sister were so grateful!
Mollie C. | First ImpressionsI was with them over a year and actually didn't even visit my unit at all. The benefit is the climate control building. All property and clothes were exactly how I left it. Secured and clean location.
Ariana C. | Overall ExperienceGreat service at both locations
Robert D. | First Impressions