El cliente no dejó un comentario.Precious B.
Customer Reviews for U-Haul Moving & Storage of Manchester
Manchester, CT 06042
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very professional customer service and was fast to get a track.Ella A.
El cliente no dejó un comentario.Momodou K. | First Impressions
Everything was greatERIC A.
El cliente no dejó un comentario.frank S.
El cliente no dejó un comentario.Evin C.
When I picked up the truck, it had a quarter tank of gasoline in it. I was running late and I had to stop and get gas making me even more late. When I returned the truck, there was some foot prints in it and a little bit of a wetness on the deck and your guy charged me $25 to mop the floor, that was the third rental I had in a month I will never rent from your people again if you don't reverse that charge for moppingThomas H.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Joline D.
El cliente no dejó un comentario.Nicole M.
El cliente no dejó un comentario.MICHAEL F.
El cliente no dejó un comentario.Joan C.
El cliente no dejó un comentario.Cearra D. | Overall Experience
Very good experience with the whole group of peopleLawrence R.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Melissa B. | Overall Experience
El cliente no dejó un comentario.Beecher E.
Was great friendly serviceMICHAEL C.
The team in Manchester was able to accommodate a last minute cancellation need for a hitch installation from Hartford Brainard Airport Road. The team and especially the retail associate at the desk have very little customer service / interpersonal skills interrupting my suggestions to transfer the hitch install from Hartford to Manchester.Jason C.
El cliente no dejó un comentario.Gloria O.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Partha R.
El cliente no dejó un comentario.Deana M.
Location easy to get in and out of. Servicio al cliente de excelencia.DANIEL H.
Keep up the good workJames B.
El cliente no dejó un comentario.LOUIS B.
Truck was old, banged up & hard to start but got the job done. At some point truck should be retired. Cost was good so we can deal with an old truck. However, staff pleasant & efficient. Gracias.Diane D.
El cliente no dejó un comentario.Srikanth J.
El cliente no dejó un comentario.crystal W.
El cliente no dejó un comentario.JOHN E.
El cliente no dejó un comentario.Elizabeth P.
El cliente no dejó un comentario.Matt F.
Visor was missing on passenger side, sun was very bright..Mirror didn't turn on passenger side. Check equipment.Kennith D.
El cliente no dejó un comentario.JACQUELINE G.
El cliente no dejó un comentario.MICHAEL F.
El cliente no dejó un comentario.Tomas C.
Very friendly/helpful staffCorrey C.
El cliente no dejó un comentario.Dave S.
The team was professional, efficient and fun. One person mentioned they had been there go over 5 years. Good job cultivating and maintaining a great workforce!Irving S.
El cliente no dejó un comentario.ivit p. | Overall Experience
Make sure your customers get everything they pay for! I was not given rope I purchasedJessica M.
THE MNGR WAS VERY VERY DISRESPECTFULL TO ME. ON TOP OF THAT HE TOLD ME HE WAS BASICALLY GOIN TO CARD MY CARD ON FILE FOR SOMETHING MY MEN CLEANED UP. WHITCH BY THE WAY WAY A EMPTY CAN OF COKE & TWO FULL BOTTLES OF WATER. I RECORDED THE WHOLE THING. I NEVER HAVE PROBLEMS WITH ANY LOCATION EVER. I HERE I'M BANNED FROM GOIN TOO ANY UHAUL.Belinda D.
No issues.Ashok A.
El cliente no dejó un comentario.Emmanuel A. | First Impressions
El cliente no dejó un comentario.Alex F.
You guys did great--from Gabriel making my reservation--to Chevon (sp?) getting me out the door this morning --to his brother Casey doing the return -- all top notch and wonderful to work w/. Great job lads--looking forward to my next rental! Good luck.roland C.
El cliente no dejó un comentario.Kathleen S. | Overall Experience
El cliente no dejó un comentario.Robyn S.
El cliente no dejó un comentario.Thomas C.
Truck smelled like smoke but was otherwise exactly as expected. The staff working on January 1. We're very good. Both the young lady in the morning when I picked up the truck and young man in the afternoon when I dropped it off they seemed especially pleasant and helpful. I have rented a U-Haul truck from this location many times over the last 20 years, and I've always been pleased with the results.Curt B.
It was my first time renting a uhaul truck and Everything was great. Cayce was very nice and respectful. Helped me throughout the whole processJanell S.
Attention to detail is needed. I drove 20 minutes home and opened the trailer to discover the appliance hand truck I had rented wasn't there. I had to go back and get it, which was time taken away from packing to move. However the staff is excellent in every other aspect.Karen A.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.Jocosta R. | Overall Experience
El cliente no dejó un comentario.Lori T.
El cliente no dejó un comentario.Timothy S.
Good 1JOSE L.
El cliente no dejó un comentario.KYLE I.
El cliente no dejó un comentario.Destaney L.
Amazing service. I showed up last minute and the staff took very good care of me. ¡Gracias!Thomas F.
Rented trucks a few times recently for business service was friendly and preparedJoseph C.
El cliente no dejó un comentario.Kim V.
We were not happy that when we got there the reservation I had made, from the quote I was given, was not accurate. The deal it was giving me was not applied and was full price. This not only made me late for work, but I had to do the whole thing over again from my phone when it should have been ready to go. The employees were great, but this was unacceptable.Shannon T.
The rep at the desk made me uncomfortable and then when asking questions about the photo policy he took out his cell phone and called someone who identified himself as the store manager. I explained to the store manager I was uncomfortable with this policy and don't remember ever having to do this and would wish to decline since they can't tell me where to get a copy of the policy. The general manager requested that I give them a $50,000 deposit for my rental that I reserved online if I want yo rent it without taking a picture. Overall I still took the rental because I needed it and was in a schedule for the items I needed moved. I would not recommend this location to anyone I know. I felt very uncomfortable. The rep has 3 cellular devices in front of him at desk and asked me to take a selfie for my rental and laughed when I questioned the policy. He had sunglasses on as well. I just don't think I received good customer service from the manager to the rep at the store. I also later was charged an extra $5.00 on my receipt. But I was so uncomfortable by this poor experience I don't even want to dispute it or go back to this location. Very unsatisfied with the service and the request of $50000 deposit.Ashley-marie C.
El cliente no dejó un comentario.Joseph C.
Very friendly, helpful staff and the manager truly goes above and beyond for customers. Thank you so muchJeannette W. | Overall Experience
Great service!Carol S. | Overall Experience
The entire renting experience went smoothly and the staff were friendly and helpful. Well done!Matthew H.
The person we were talking to had absolutely no clue what they were doing. Did not tell us there was an insurance option, didn't tell us where our truck was, didn't know the trucks metrics and just overall wasn't very helpfulSirus J.
El cliente no dejó un comentario.Diane D.
El cliente no dejó un comentario.John S.
Excellent customer service! Staff was very friendly and accommodating.John S.
Pls keep up the good work 🙂APRIL P. | First Impressions
El cliente no dejó un comentario.Kenneth L.
The staff are very friendly and helpful.Gregory C.
El cliente no dejó un comentario.Yatharth S.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Justin V.
I did not set up a reservation and the man that helped me when I walked in was very polite and set everything up easily. When I returned the truck the man that helped me was kind and made sure everything went well with moving.Thomas F.
El cliente no dejó un comentario.Jamil M.
El cliente no dejó un comentario.Becky M.
The equipment was dirty and I had to spend 20 mins sweeping it out from the last customer. I would like a cleaning fee reimbursement if possible. GraciasEddie P.
This location is the best one I've used out of the 10 or so lactations I've had to use! Always accommodating!Charles B.
It took 8 hours. I waited the whole 8 hours. The heat shields were removed from my car and I had to ask for them back. They weren't cut like the YouTube videos from u haul instructed. Forgot to give me the the ball, pin, etc. Had to return and request them. It's on tho I guess - hopefully It eventually got installed.DAMIEN I.
El cliente no dejó un comentario.Dennis H.
El cliente no dejó un comentario.Jeffrey K.
The vehicle was clean but the steering components were worn and it was hard to keep the vehicle going straight on the highway.All the employees were friendly.polite and professional.Dominick S.
El cliente no dejó un comentario.Anne D.
A VERY well oiled machine organized beyond any expectations I ever had. Honestly I don't believe in all the years I've used U-Haul there's been a busier location. I was extremely impressed, truly a great job by all working at my pick up and return. Thank you for the great seamless, stress free job!David G.
I returned the tow hitch 2 hours after the time due and was charged for a second day. That is not fair as i did not use it for the second day. In addition, when I disputed it on the mobile app, I was told I would get a phone call and that never happened. I am very disappointed.Alexis R.
El cliente no dejó un comentario.Srinivasa C.
El cliente no dejó un comentario.JERON H.
Uhaul is always a go to option for moving thingsMarius C.
El cliente no dejó un comentario.gregg S.
There was a lot of confusion early on. I had to make several calls in the beginning to find out what was happing. I called Tolland Ct. .,Arizona, and Plainville Ct. Complicated and confusiondominick A.
Staff was courteous and helpful during calls and in person visit.Tywanna J.
El cliente no dejó un comentario.Jeffrey M.
Excellent experiment from start to finishRobert S.
El cliente no dejó un comentario.Kristin G. | Overall Experience
El cliente no dejó un comentario.Yatharth S.
Very friendly and well maintained facilities.Stephanie K.
Agent was professional and friendly. Made you feel welcomed.Gerardo P.
El cliente no dejó un comentario.Vedprakash S.
People who cannot complete mobile return after hours should not b chargedFAROOQ U.
After I returned the equipment, it didn't show that I returned until the next morning. This had me worried a bit, it'd be great if the rental is closed immediately upon return.Ugur P.
El cliente no dejó un comentario.Matt F.
El cliente no dejó un comentario.Luis M.
El cliente no dejó un comentario.Linne J.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.JR V. | Overall Experience
I love recommending u-hual to my friends because I have been there since 2013 and happy about their services thanks for keeping my stuff more securedCOMFORT P. | Overall Experience
El cliente no dejó un comentario.Nancy R. | Overall Experience
Card reader never accepted my card. Made a reservation via phone for storage, and that reservation was never filed. Ended up with a unit only because one was still available. Made another reservation online. Called the day of move-in and was told there was a 7 day grace period to sign in at the office before the reservation expired. Arrived the next morning. A man at the next counter was angry that they didn't have his reservation. The clerk then started my interaction with "don't worry we take reservations seriously. We don't give them to anyone". A minute later I was being told that they had given my reservation away and it was really my fault for not coming the day before, despite the clerk remembering that I'd called and she'd said there was a grace period. Oh, and some moron decided it would be a great idea to install oversized speed bumps across the entrance/exit so every time you move cargo the trailer hitch gets stressed and the cargo gets jostled for absolutely no reason. I've moved to a far more professional facility.kyle t. | Overall Experience
Found that mice was in the storage and bit through some of my bags. Had to throw out some stuff. The other stuff was in good condition.Edna O. | Overall Experience
No commentBERNADETTE G. | First Impressions
I respect the staff but they were incompetent (or badly trained) which led to confusion, frustration, lost time and money for the customer. Slow truck pick up time (uhaul employee talking endlessly with the customer in front of me). This is not a restaurant where you make small talk to get a tip. You're supposed to make the process quick and efficient so the next customer can pick up their truck in a timely fashion especially if you're the only employee there. Poor training. Nobody knows what is going on. They kept asking me who told me about the one free month for storage... At least they honored the free storage month that was promised (after a call to the manager, which wasted more of my time. My movers were waiting for me in the truck and I was paying them $200 per hour) So a 10 minute delay from uhaul employees cost me more than $33. Mala experiencia.Ciprian S. | First Impressions
Staff were very helpful.James O. | First Impressions
El cliente no dejó un comentario.Cesar C. | First Impressions
Your staff is very great at their job and help me. Those guys did a really good job. You guys hired a good staff.Rafael B. | First Impressions
In need of older, mature, respectful staff members. The person who checked my husband and I out was great and very helpful.Alisha M. | Overall Experience
I have used U-Haul facilities and truck rentals, containers, etc. for over 30 years in various cities on the East Coast, from Albany, NY to Atlanta, GA and cities in between. I will always use them. I have sent many friends and family memebers their way.Estelle H. | Overall Experience
El cliente no dejó un comentario.Brian S. | First Impressions
Tavon (spelling?) What is the most professional customer service representative I have worked with since Covid. I told him so! He was kind and hard-working and jumped right in even though I needed help outside of his department. He should definitely be considered for a promotion if you have an opening in the future.Kirsten L. | Online Move In
Agent was very helpful and facilities were clean enough where I felt I could sit down on the floor and have a picniclinda c. | First Impressions
The absolute best experience I've have. The manager, Tim was professional, helpful and efficient.JESSICA F. | Overall Experience
El cliente no dejó un comentario.Kristine H. | Overall Experience
Staff members are extremely polite and helpful. Tim was greatGeorgia W. | Overall Experience
El cliente no dejó un comentario.Christopher K. | Overall Experience
Was very unhappy to not receive a refund for the 25 days of rent I paid but did not use.Richard T. | Overall Experience
Overall excellent. The only issue is the swipe card never worked properly abd we kept setting off the alarm.Theodore S. | Overall Experience
El cliente no dejó un comentario.Ryan E. | Overall Experience
El cliente no dejó un comentario.Keishla R. | Overall Experience
The warehouse facility has problem with rats.JAVIER R. | Overall Experience
El cliente no dejó un comentario.glady q. | First Impressions
The customer service received was paramount. Tim, the Uhaul representative in Manchester CT was extremely helpful and polite. He was also very patient with me.Georgia W. | First Impressions
El cliente no dejó un comentario.KEVIN K. | Overall Experience
El cliente no dejó un comentario.Richard W. | Overall Experience
Great place.jim s. | Overall Experience
The worker there walked me to my storage while explaining the card access and because I was sorta scared and plus I didn’t know my way around so thank you for being with me and insuring my safety and making sure I felt safe before he left!!!Cearra D. | First Impressions
El cliente no dejó un comentario.Alexander B. | Overall Experience
El cliente no dejó un comentario.Michelle K. | First Impressions
El cliente no dejó un comentario.KELVIN S. | First Impressions
El cliente no dejó un comentario.ANTHONY D. | First Impressions
El cliente no dejó un comentario.ADAM S. | Overall Experience
All staff did well , very friendly I was pleasantly surprised . What stood out to me was the job Olivia did to help me. I believe she went above & beyond of her job to help me out. I'm disabled and she helped with getting me the truck , helping me try to get in the truck. Then when that failed she got step stools for me excellent job guys . Especially Olivia. I'll be back again.Eric W. | First Impressions
El cliente no dejó un comentario.MaryLynne H. | First Impressions
This location has strong leadership, the manger sets the tone and her staff follows her lead . Very please with my experience.Oneil L. | Overall Experience
Love the staff especially the manager everyone was awesome.Michael C. | Overall Experience
El cliente no dejó un comentario.Brad A. | Overall Experience
I never had a problem going in and out my unit staffs are awesome especially madelin I had to move but would go back to u guys if ever needed thanks for yall serviceCarmen B. | Overall Experience
Only thing that i had problem with is not getting first month free on storage unit. I've done business with this location for several years and was upset when i didnt. Other than that place is top notch for what they offer. Will use againpatrick m. | Overall Experience
Very helpful with the whole process.Jeannette W. | First Impressions
The supervisor is such a great employee and she takes really good care of her facility and store as well as her employees they all need a raise Thank you for your great workNancy R. | Overall Experience
Everyone was extremely nice and ready to help! They walk me through everything I needed to do and explained it so easy and quickly. I think this part was the less stressful out of me movingbriana t. | First Impressions
El cliente no dejó un comentario.Michael W. | Overall Experience
Lost my stuff due to was trying to down size the unit and wasn’t able to due to water damage on the floor where my unit was located didn’t have the man power to move the stuff when it was covienent to themJanet E. | Overall Experience
Super staff at this location.saul v. | First Impressions
El cliente no dejó un comentario.Yvette F. | First Impressions
El cliente no dejó un comentario.Jeannette W. | First Impressions
The staff here is FANTASTIC!!! Very helpful, knowledgeable, positive and good natured!! The only "knock" on the facility is when we went to move my mothers belongings out of storage, there were rodent droppings all over them. I hadn't expected to find that, but understand the challenges a facility like this faces.Anthony R. | Overall Experience
El cliente no dejó un comentario.Nancy M. | First Impressions
El cliente no dejó un comentario.Taylor D. | Overall Experience
El cliente no dejó un comentario.michael f. | First Impressions
El cliente no dejó un comentario.michael f. | Overall Experience
El cliente no dejó un comentario.Sidney C. | Online Move In
El cliente no dejó un comentario.NATASHA J. | Overall Experience
You have the best staff. Every time I went in you were greeted with a smile and very friendly faces, and explained things perfectly well ( I'm hard of hearing) and the staff didn't mine repeating themselves. I will definitely recommend U-Haul to whom ever I know is moving. Thank you very much for your service. Will use in the future if neededLILLIAN T. | Overall Experience
El cliente no dejó un comentario.jeanne s. | First Impressions
El cliente no dejó un comentario.EMILE T. | Overall Experience
Truly great experience from start to finish highly recommendGlorybell D. | Overall Experience
Very pleased we staff ex specially with management went out her way to make sure I was satisfied she need a raise.WANDA J. | First Impressions
Great and helpful employees. They answer every question I had and show me around the storage containersDanny V. | First Impressions
El cliente no dejó un comentario.Andrew J. | Overall Experience
THANK YOU FOR TAKING CARE OF US IN THIS SEASON OF OUR LIVES WHEN THE PLEASURE IS WITH OUT DEFINITON. YOU TOOK SO OF THAT BURDEN OUT OF OUR BACKS. THANKS GOD FOR YOURS MAY THE LORD BLESS YOU ALL ABUNDANTLY...Neftali R. | First Impressions
El cliente no dejó un comentario.Jose R. | First Impressions
El cliente no dejó un comentario.Randall Q. | Overall Experience
Uhaul customercare told one thing and the store manager says another. I have an upcoming one way truck reservation and when I booked it it gave one month rental but then customer care told us we could move in today and the website also told when I entered the uhaul reservation number that my first pay will be on September 26. But store manager said I can't avail that offer for upcoming reservation. This is very badSrinivas R. | First Impressions
The GM, Madeline Sanchez, was wonderful and did everything in her power to ensure that I had a positive experience from helping me find the right size storage unit, walking me to each one to ensure I could access them, returning my truck, and making sure there was no water damage after a heavy rain. She made the whole process simple and saved me so much stress during an already stressful move. Thank you Madeline! You are the best!Cheryl S. | Overall Experience
El cliente no dejó un comentario.JONAS N. | Overall Experience
El cliente no dejó un comentario.Caitlyn C. | Overall Experience
None, great job.Henry C. | Overall Experience
Extraordinario servicio al clienteZENAIDA C. | First Impressions
El cliente no dejó un comentario.Santosh P. | Online Move In
Your staff is your strength. The customer representative who helped me was wonderful each and every time. She was patient with my needs and inexperience dealing with storage, being the best in professionalism, as well as friendly, making me feel at ease. I could not have asked for better service and value. Many thanks!Edith L. | Overall Experience
The customer service person who helped me both times should be recognized for her professionalism, skill, knowledge, and friendly personal skills--and the utmost of patience with me and my moving needs. ¡Gracias!Edith L. | First Impressions
Great service and very clean storage units, checkout process was very smooth, Madeline and Her stuff are always friendly and helpful. The place is soo busy but they always find a way to be helpful and calm.PAUL K. | Overall Experience
Excellent manager and excellent staff. All proactive not reactive. Manager is be on point. The staff reflects it.ROSSIE W. | Overall Experience
Very friendly and helpfulJean T. | First Impressions
El cliente no dejó un comentario.Michael C. | First Impressions
Staff is especially nice to folks in need. Would recommend them to anyone looking to move and store. Thank you uhaulDANIEL R. | First Impressions
After looking at some comments online I was a little leery, but was pleasantly surprised at how friendly and helpful everyone at the facility was and went above and beyond to help me out when another place fell through last minute.Racheal D. | Online Move In
I said the first time and did not hear back from anyone. The wait to get processed is ridiculous, the app is poor, the call for picking up a truck is as bad due to the wait... The people have all been fine, your tools are extremely sub par. It's like you are a startup and haven't figured out how to efficiently deal with rental and storage.Stephen R. | Overall Experience
El cliente no dejó un comentario.PAUL K. | First Impressions
El cliente no dejó un comentario.Glorybell D. | First Impressions
Signage for where to go and what to do is very poor. I waited for 20 minutes with just one person in front of me. I was sold a lock for the storage unit. Then I found a complimentary lock in the unit. I asked the office for a refund of the one I purchased. This was denied since I didn't check into the unit with online app. If I knew check in online was an option I would have saved 20 minutes and not been charged for a lock!Stephen R. | First Impressions
El cliente no dejó un comentario.Caitlyn C. | First Impressions
El cliente no dejó un comentario.Connor S. | First Impressions
It was very very busy and your staff was overwhelmed. The wait times were far too long. They did their best. You really need to hire more staff.suzanne m. | First Impressions
I rented a storage and the associate was adamant in charging me for the lock. I was confused as to why because I thought it came with it. When she carried me to the storage there was a padlock provided in the empty unit but unfortunately for me the associate quickly grabbed it. I asked her if that was left for me and he lame excuse was that the previous renters probably left it. Really? An unused and unopened padlock. Lucky for her I was crammed on time and had to move my stuff into the unit and be out of town by the end of the day so I did not have time for the small details. I will be coming back for my refund as I confirmed with another uhaul facility that I should have never been charged. On the bag it says COMPLIMENTARY. It should be mandatory for all stay to know the policy and be able to read their products.Achalania V. | First Impressions
There was an associate there that took additional time with me to make sure that all was well. I was under duress and her patience and professionalism helped me through the whole experience. I appreciated her professionalism and concern. Cant remember the associates name. Young lady with blonde hair. Gracias.ROSSIE W. | First Impressions
El cliente no dejó un comentario.Herbert D. | Overall Experience
El cliente no dejó un comentario.Kristine H. | First Impressions
I came in after hours and dropped off the truck and it was super easy to do. I was intimidated at first but the step by step process Made it very easy and verified with pictures which is super reassuring!!Annette R. | First Impressions
Great friendly staff & very helpfulCedric H. | First Impressions
El cliente no dejó un comentario.loretta S. | First Impressions
El cliente no dejó un comentario.Rachel H. | Overall Experience
All good except the heat system failure. But, the reaction was swift and they did well with the cleanup and insurance.Norman S. | Overall Experience
Thanks for yours serviceHECTOR G. | First Impressions
El cliente no dejó un comentario.Luis C. | First Impressions
El cliente no dejó un comentario.RAMARA B. | Overall Experience
OLIVIA IS AMAZING 👏Jasmine S. | First Impressions
El cliente no dejó un comentario.GERTRUDE S. | Overall Experience
El cliente no dejó un comentario.Jean C. | Overall Experience
El cliente no dejó un comentario.Allison W. | First Impressions
Sonya , Anthony, and the rest of the staff are knowledgeable, professional and helpful!! Thanks for making our moving and storage needs less stressful.. STAY SAFE- STAY WELL Ron and Jenn ArpinRonald A. | Overall Experience