Customer Reviews for U-Haul Moving & Storage of Manassas

5,236 reviews

10480 Dumfries Rd   Manassas, VA 20110
(@ Fairgrounds)

(703) 369-4619

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(703) 369-4619

10480 Dumfries Rd
Manassas, VA 20110
(@ Fairgrounds)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KATHERINEHOLLIST B. 
Rating:
5.0

Customer did not leave a comment.

ERIC E. 
Rating:
5.0

Great location, friendly staff, and super-clean vehicle. You guys are firing on all cylinders.

DANIELROBERT F. 
Rating:
1.0

costumer service no so friendly

EDENILSON H. 
Rating:
5.0

friendly and helpful staff.

JONOTHANTHOMAS A. 
Rating:
5.0

One of the tail lights on the rented trailer was not functioning.

JOHNMICHAEL N. 
Rating:
5.0

The guys at this Dumfries rd location always do a great job

SAID W. 
Rating:
5.0

Didn't know I was gonna be charged for extra miles. 52 extra miles $22.80 Mileage limitation not communicated.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

JACK G. 
Rating:
5.0

They were so friendly and helpful, I did everything fast and easy. The price was fair. Thanks

KARINAEMILIA H. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Great service! Pick up and drop off was easy and efficient!

KARENHENNESSEY O. 
Rating:
3.0

Customer did not leave a comment.

Evangela W.  |  Overall Experience 
Rating:
5.0

Staff is always helpful and prompt. Always easy to get in and out quickly. Improve: Give the option to remove the stowed blankets and dolly. They take up usable wall and strap locations.

Daniel W. 
Rating:
2.0

The women representatives in the store are very un-friendly, the speak to me as though they don't won't to be bothered, they advise me of information that is common sense and fails to provide important details.

EVANGELA ROMAINE W. 
Rating:
5.0

Customer did not leave a comment.

DONALDWAYNE S. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
4.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Everything about the process went well and the people and equipment were excellent.

MATTHEWDAVID C. 
Rating:
5.0

The two reps working at this location were very friendly and helpful. Thank you!

Thierry D. 
Rating:
4.0

The trailer was mostly clean, but there was some dirt on the bottom of the trailer. We were moving furniture, so we washed out the trailer before loading our couch.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

IAN G. 
Rating:
4.0

The van was great but the on-line turn-in did not work. Scheduled to drop off the van 7:30 Sunday morning only to find the office didn't open until 9:00 so we tried the on-line process. After 15 minutes of myself and my daughter each fighting with the on-line system a nice lady arrived to begin work and we asked her for help returning the van. She said no problem and took care of it all for us. She made all the difference in our experience!

JAMESWILLIAM E. 
Rating:
3.0

The truck was smoking from the hood and tire area and I was charged for 3 gallons of gas although the truck was returned with the same amount of gas at pickup.

WILEYQUENTIN M. 
Rating:
5.0

Offer some blankets for free...

MICHAELALBERT S. 
Rating:
5.0

Customer did not leave a comment.

RUSSELLMARTIN J. 
Rating:
5.0

The representative (Joshua) who assisted me went above and beyond to ensure that I was taken care of. He stayed past the end of his shift to help me and called locations to find furniture pads I needed for my move. Every representative I interacted with at this location was competent, helpful, and accommodating.

MICHAELJOHN S. 
Rating:
5.0

Customer did not leave a comment.

KENIAXIOMARA F. 
Rating:
5.0

Mason was fabulous!! Made my rental experience a positive one!!

Lisa P. 
Rating:
5.0

The gentleman who checked us in when picking up the truck was wonderful. He had a big smile and made us feel appreciated. I didn't get his name but he was a young black man with a big smile.

George B. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
1.0

Train the staff better ..

Melena R. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

Didn't know where to leave keys…no drop off box.

Valerie N. 
Rating:
5.0

Customer did not leave a comment.

GERALDINE T. 
Rating:
3.0

I was charged for an extra day, despite returning the truck in on time. Still awaiting a resolution. I was also charged for damage to the truck but not informed WHAT was damaged. If there was damage, I understand that I'm responsible. But I have before and after photos and can note absolutely nothing, so I'm curious.

Joesph P. 
Rating:
5.0

The Dumfries Group has always been great. I have used this location for several times. My only complaint is that the U-Haul app when dropping off the truck indicates it was at high volume and could not process my return after all the completed info given. Then when I tried to call CSR it was a 45 minute wait for the next operator. After all that, it finally went through.

CANDACELYNNE J. 
Rating:
1.0

Gas we not correct - truck was dirty at pick up

REBECCAROSE R. 
Rating:
5.0

Lots of room to maneuver and load/unload trailer. Staff was very professional and nice. Will definitely come back to this location every time!

ERICNADUA L. 
Rating:
5.0

Customer did not leave a comment.

John B A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYANLAYUG B. 
Rating:
5.0

Staff is warm and friendly.

WILLIAMDAMON S. 
Rating:
5.0

Nothing! Real customer service!

JORDANCHARLES C. 
Rating:
5.0

Great would go back again Kelsey is the best she is the greatest manager I've ever seen in a business she will work with you she will help you out the best she can!!!

Thomas C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORNEALIOUSPALME R. 
Rating:
5.0

Customer did not leave a comment.

CYRUSCHRISTOPHER C. 
Rating:
5.0

Personnel were very knowledgeable and friendly. Absolutely no issues with the pick up. Didn't see anything to be improved upon. Thank you.

JOHN NICHOLAS V. 
Rating:
3.0

Customer did not leave a comment.

LARRY J. 
Rating:
5.0

Staff is wonderful

WILLIAMDAMON S. 
Rating:
5.0

Everything was great!

TERREYKLINE L. 
Rating:
5.0

Customer did not leave a comment.

THOMASARTHUR B. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

ALEXSISCHANELL M. 
Rating:
5.0

You are doing a great work

FERNANDOARTURO R. 
Rating:
5.0

Customer did not leave a comment.

JOEANN R. 
Rating:
5.0

Well run, efficient, and clean! Couldn't ask for a better facility!

KATHRYN SCOFIELD L.  |  Overall Experience 
Rating:
5.0

I have had my unit for 3 years and I have never had any issues with my access or anything else. Great experience

Mickel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAELYN M. 
Rating:
5.0

was all good for me !!

DAVIDWARD V. 
Rating:
5.0

Customer did not leave a comment.

LAKHWINDER P. 
Rating:
5.0

Great customer service very pleasant employee helpful speedy and easy. Will use this location again in the future ! Thank you !

RIQUINBALMORY R. 
Rating:
5.0

Customer did not leave a comment.

JOHNCHRISTOPHER N. 
Rating:
2.0

Your company put my signature on a wrong document and is now screwing me over. Had me sing a small screen that was only supposed to be for me to be able to access someone else's unit but instead you put me down as the owner of the unit. Now the person that was the actual owner is getting away without paying for all of the late fees. Even her family has tried to call and tell you guys that you are charging the wrong person. Thanks for screwing an innocent man who is struggling with his own stuff.

Keith P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAE-SEOK C.  |  First Impressions 
Rating:
5.0

Minor issue that could be called cleanliness issue. It's unlikely this location's fault though. The seatbelt. It smelled of someone else's cologne and caused a minor allergic reaction (sneezing, itchy eyes). I don't have a constructive suggestion to help you improve this, but please try. Recommend customers do something to keep the seatbelt odor out of their clothes.

AARON MATTHEW F. 
Rating:
5.0

Great experience

SHAWNRICARTHUR C. 
Rating:
5.0

Super place and amazingly helpful.

DAVIDRAYMOND M. 
Rating:
1.0

They gave me a drop off location that was 18 miles from where I was going. When I saw this once i had arrived and asked them to change it to the one that was 2 miles away they said they couldn't do it and I had to call the other location to see if that was ok. They offered no help. I had to call the toll free number and fix their mess up myself. Truck had many little dings and scratches that weren't noted for pickup. I had to go through and take pics to make sure it was noted. Didn't realize it at first, but there was trash under/beneath the passenger side seat.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

BRIANJAMES S. 
Rating:
4.0

Would have rated this 5 stars except the first trailer assigned was not empty. Otherwise a very positive experience.

JOHNTODD C. 
Rating:
5.0

Customer did not leave a comment.

LOGANRAYMOND W. 
Rating:
5.0

I use this location frequently to support my son's high school marching band competitions. And every time I have been in, the staff is always helpful and friendly and greet you with a smile!

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

PHILLIPMICHAEL B. 
Rating:
5.0

Awesome experience. Did a one way travel from Virginia to Washington State, long drive, but the truck was incredibly comfortable for a moving truck. Great experience overall. Staff were fantastic.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

kenneth H. 
Rating:
5.0

Customer did not leave a comment.

STEFANCRISTIAN A. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASALLEN C. 
Rating:
5.0

Customer did not leave a comment.

ebonee s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHENCRAIG B. 
Rating:
5.0

Customer did not leave a comment.

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

LEONARDLEE T. 
Rating:
5.0

Outstanding service. Very professional and pleasant.

CHARLESBRETT H. 
Rating:
5.0

I like that speak Spanish

LORENZO R. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

FLOYDJOSEPH D. 
Rating:
3.0

Due to the engine light was keep coming on and off it's not safe to recommend to other people people

GHULAMHAIDER N. 
Rating:
5.0

Customer did not leave a comment.

NICOLECHANTELL T. 
Rating:
1.0

got charged over $100 more than expected

RICKYLOUIS MONTG W. 
Rating:
5.0

the woman who installed my hitch did an excellent job - My appointment was at 0700 am and I got there at ~ 0645. She immediately met me and started on the car. I was done by 0730. She answered all my questions and doubled checked that I had everything I needed (to include a double check of the electrical plug for the trailer.

William W. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

DAVIDESCOTO A. 
Rating:
5.0

Customer did not leave a comment.

MARKDAVID P. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTEDWARD LEE D. 
Rating:
5.0

Customer did not leave a comment.

REMY N. 
Rating:
5.0

Customer did not leave a comment.

SETHH S B. 
Rating:
3.0

Customer did not leave a comment.

Greg L. 
Rating:
5.0

Great friendly service, very helpful

JOSEPHPATRICK D. 
Rating:
5.0

Customer did not leave a comment.

Yusef M. 
Rating:
5.0

Kelsey is the best! She and her team are excellent. Lovely customer care.

JOSEPHKWAME N. 
Rating:
5.0

Had problems getting the truck started the next day but Road Side assistance was very responsive

Morgan H. 
Rating:
5.0

Staff were friendly and very helpful

VINCENT PAULLAYU R. 
Rating:
4.0

Customer did not leave a comment.

WESLEYHOLLIS L. 
Rating:
5.0

Staff was super helpful and friendly!

Edwin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CALVINRAY W. 
Rating:
5.0

Great people. Always professional, friendly and courteous.

ROBIUL I. 
Rating:
5.0

Customer did not leave a comment.

TARAMAMICHELLE G. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

DAVIDARTHUR R. 
Rating:
5.0

Customer did not leave a comment.

Charis k.  |  Overall Experience 
Rating:
3.0

I posted my move out date over a week before the 3rd the day I got a rental was the date I moved out. Please correct the date. It would have been the day after before I did all the filing

Kenneth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terri h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott j.  |  Overall Experience 
Rating:
5.0

The staff was amenable to my needs respectful of my current handicaps, age and very patient overall.

Sanford W.  |  First Impressions 
Rating:
5.0

Pleasant staff.

Larry P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSAPHP V.  |  First Impressions 
Rating:
5.0

Not only did they handle everything for me, but they even cut my lock with bolt cutters when I lost my key. Thank you very much!

Robert C.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful.

Edwin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ed B.  |  First Impressions 
Rating:
5.0

Storage unit is spacious and clean. Security is excellent and the elevator is most convenient.

Corey P.  |  First Impressions 
Rating:
5.0

Outside of my own mistakes, U-Haul was very useful and patient with me due to purchasing a unit way too small

danitra L.  |  Online Move In 
Rating:
4.0

On issue is that when the rental payment did not come out of my account someone should have called and confirmed the account. Because the card expired no one called and I was billed extra money. That makes a difference when this was paid on time for the last several years.

Helen S.  |  First Impressions 
Rating:
3.0

Thank you

jamara t.  |  First Impressions 
Rating:
5.0

The young man who helped me couldn't have been better.

Kevin N.  |  First Impressions 
Rating:
5.0

Savanna was extremely helpful, polite and professional. Promote now.

Curtis H.  |  First Impressions 
Rating:
5.0

Very knowledgeable in person staff. The call forwarding portion to other area offsite, was rocky. The information given in general, be it web info or call-center, was spotty and often incorrect. However when in contact with the actual ground crew at pick up and drop off that went away. The employees at the call center were nice enough, however on more than one occasion, gave me incorrect info regarding pick up time and hours of operation. Thank you.

john s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

levi s.  |  First Impressions 
Rating:
5.0

Seamless convenience using U-Box and UHaul Storage. Well done, UHaul!

JOHN D.  |  First Impressions 
Rating:
5.0

Staff is very helpful.

Margaret S.  |  First Impressions 
Rating:
5.0

Thank you

Terence R.  |  First Impressions 
Rating:
5.0

Great service. Great experience.

Jose B.  |  First Impressions 
Rating:
5.0

It is the best U-Haul facility I have ever used!! And this is our 4th time!!

William L.  |  First Impressions 
Rating:
5.0

Excellent service, knowledgeable staff and a clean facility!

David K.  |  First Impressions 
Rating:
4.0

The employees there were very friendly and helpful.

James G.  |  First Impressions 
Rating:
5.0

Bradley was very informative and helpful.

Cheryl R.  |  First Impressions 
Rating:
5.0

The staff at this location is beyond belief !! Such wonderful customer service and helpful. They made us feel like we were their only customer !! Loved dealing with them. Would highly recommend.

Jean W.  |  First Impressions 
No reviews have been submitted for this location.

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