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Caleb T | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Madison
Testimonials From Recent Customers
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John was very helpful. He helped me more than I could imagine and it was nice. Also the customer service center was heloful
TERRIA M | Overall ExperienceGreat Service
JACOB GPolicies and procedures implemented at the facility ensured a smooth and convenient experience.
terria m | First ImpressionsJohn went above & beyond for me.
SHAYRONTA HI rented a uhaul to move furniture from my mother-in-law's house to my house which distance wise was 44 miles away. I had to pay for 90 miles (even though I didn't need them) which is okay. You never know what may happen. When I turned my uhaul in, they charged me an additional $61 and change stating that I went over my mileage. Thank God I took before and after pictures as well as videos showing my starting mileage and ending mileage as well as the equipment and truck. I didn't even know I was being charged because the lady at the drop off took 10-15 minutes just to "email" my receipt. Then when I finally did receive my receipt and I called her, she acted as if she didn't know what was going on. She told me to call the uhaul office where I picked it up or call the 1800gouhaul number. Okay, so I called the original pick up location and they had me on hold for 30 minutes after them saying "hello, please hold." No one ever came back to the phone. So I hung up and called the 1800 number. I explained to "Wendy" what happened and thankfully she was able to assist. I sent her pictures of both my starting mileage and ending mileage. She told me that I would be refunded and that someone would be reaching out to me within 3-5 business days. Okay thank you, however I should have never been charged in the first place. If this has happened to me and I was able to catch it in time, I wonder how many more people this has happened to? Is this normal for the uhaul company to rip people off? Charge them for extra miles knowing they didn't use them? Do you not contact people before charging them? If you rent from them, PLEASE take BEFORE and AFTER PICTURES of your MILEAGE!!
KEVIN PI was assisted immediately by a very friendly and personable employee who made my drop off quick, easy, and enjoyable
KARA SIt didn't take long to check in and pick up the truck. The truck drive great and did much better than expected, it made moving less stressful.
MICHAEL EI have used this location many times over the last 15+ years and always had great service from them. They are my go to for truck or trailer rentals.
CATHERINE HThe staff was excellent and handle customers in a friendly manner.
Justin FMake sure the customer knows everything dealing with their U-haul rental. No one told me that I couldn't return my U-haul at a different location and that I would be charged $260.00 for returning to a different location.
cordnia wFriendly and helpful staff when I arrived to pick up my rental
CHRISTOPHER FPut a damn jack on the 6x12 trailer. I about killed my back getting it off my truck and it slid down the little hill when I took it off and it was a challenge to get it to stop rolling before it hit another trailer. It didn't hit anything but was super close.
JOSEPH HThe customer service and management at the Madison location is great. I use Uhaul often and changed to this location from Hendersonville because the GM at Hendersonville was so rude to me.
THOMAS GPicking up the trailer was a breeze, I completed the online check-in, they hooked up the trailer and checked the lighting, and on my way, 15 minutes. Dropping off the trailer was even quicker, as I pulled up, the nice employee was walking out the door to unhook the trailer and complete the check-in, in less than 5 minutes.
michael kThe Drivers door lock could only be open if you got in on the passenger side. I appreciate being warned before hand however why would you rent someone an inconvenience? I didn't have time to renege because we were on a time frame. This was unprofessional, if I ever rent again I will explain about this visit and hope the rental will be suitable for my MONEY.
MARILAN FThey made a stressful situation better
MELISSA TJohn was a huge help to me. Thank you.
Shelly W | Overall ExperienceYOU'RE DOING A GREAT JOB THERE!
SYLVESTER KExcellent experience John was extremely helpful. I appreciate his help.
EDWARD Wno improvements needed!
JOYCE MThis location is very personable and customer friendly. They made the experience easy and quick while being very professional
ELISHA RThis facility was amazing. Very smooth process and great employees.
Gary DGuy who checked me in deserves a raise.
Martin LManager went above and beyond.
MARK WThis location was the easiest drop-off that I have ever experienced!
SHARON WSmooth move
JERRY RKayla was GREAT
DONALD MThe employees were extremely nice & helpful.
JERRY HStaff was great ,stress-free when doing business at this location.
BARRY PIt was easy to rent a truck last minute for a short time.
BETHANY FCharged almost $200 when I was told it was going to be $40
ERIC Gthe guys were great, the equipment was lacking.
MARK OThis was a wonderful experience. John Walker was a pleasure and made the process a breeze. Thank you for helping with my move! I would use this location again in the future and suggest to family or friends.
SARA MThe customer service was top tier.
WATECHIA LThe truck was the oldest and worst vehicle I've driven in a long time. Seats broken down, torn, and the doors had to be slammed to be sure they closed. The ramp was so hard to operate that it took all strength to extend and retract. The truck should have been retired 20,000 miles ago. Not impressed. I regret not choosing another company when I researched it. I said this to the agent who checked me in. It was blown off and I was told they were moth balling the particular line of trucks that I was given. Bad experience. Wouldn't recommend.
ROBERT BThe staff was top tier at this location!
Miranda B | First ImpressionsThe driver side light was out
VERA CThe after hours drop box is in the middle of no where. It is also hard to find.
FATIMA MThe young lady that rented the u-haul to me had amazing customer service. She had a vast amount of knowledge about services and products offered.
DELITA TThe owner, John, and the staff are always friendly and helpful, on top of running the facility! I highly recommend this location to anyone looking for storage, packaging, and truck rental.
ryan l | Overall ExperienceThe pickup and drop off process was smooth and quick. Gracias.
Gary K👍👍👍👍👍
MARIUS CStaff was AMAZING
JAMERICA JNothing all was well
SHARONDA HI come to this location often and they're the best! Kind, helpful, professional, and their equipment is always well maintained.
BAILEY HGreat staff
Samantha A | Overall ExperienceGreat! But the key drop off was not well marled or easy to find.
JEREMY FNever have an issue
NAKIA PEverything went smoothly!
SAMUEL SThe uhaul employees are incredibly nice friendly and professional. I had a good experience overall but was frustrated upon arriving to move in. I called multiple times to ensure the process would go smoothly. I was told which unit I needed based on a one bedroom apartment. Upon arrival it was after hours so I had to move in online. The link that was sent to me did not work. I was sent a link 4 times before it worked. When I called after the third attempt I was told they couldn't help me until the next morning. At that time it was 8:30pm. I had driven 7 hours. I had to leave early before the office opened the next morning to drive another 9 hours. Yet the person didn't seem to be concerned. Fortunately another person sent me the fourth link which worked. But then I get into the facility to find out that I had been put on the second floor with no freight elevator. There was a 40% grade ramp I had to push furniture up. I'm 5'2" 110 pounds. This is unacceptable. I don't even know how I'm going to get my stuff back down the ramp. I literally called and specifically asked if there was a freight elevator. I was told emphatically yes there was. Keep in mind this was in the dark at 8:30 at night. To top it off, not all of my stuff fit in the space. The unit was not as big as the 10' van I had rented. Again the people are kind but there is a disconnect on the knowledge about the facilities and the online system has some glitches that need to be addressed. I would recommend Uhaul to others but I would make sure they are completely aware of the negatives they may encounter. Hopefully these can be addressed.
Angela Z | Online Move InThank you all for help making a stressful moving process easier.
THOMAS LGreat fast service! Quick and easy.
MICHAEL EBest experience by far with Uhaul while living in Nashville... other sites pale in comparison.
JERARD CTruck smelled horrible of weed.
ADAM MFriendly staff and a shorter wait time than usual. Don't change a thing.
Tami NMy unit was #1 the first unit but it seems like it was the last unit at the opposite end of the entrance. Every time I went there I always had to get staff to move a trailer or truck Very inconvenient. The unit had no lights it was very dark and I had containers that had moisture damage. I had to throw a lot of stuff away. I recommend them not renting out that first unit because they treated like parking lot in front. It doesn't matter how often someone visits there unit they should have full access to it at all times. I do not recommend outside units because of the weather and especially when it's dark for the crawling critters.
Leah F | Overall ExperienceParking lights didn't work on the trailer. Upon pickup only checked brakes and blinkers. I was alerted to the issue by other motorists upon my drive.
ADAM JTruck has a fluid leak, left several spots on my driveway
WILLIAM GGreat staff!
LEANDIS PI ALWAYS COME TO THIS LOCATION
LaTandra PI returned the truck with a tiny bit more gas than when I got it not like you can look at the meter while pumping and they had the audacity to charge me another 18 dollars for that, what a disgrace
TRISTAN CThe staff was very friendly and very cooperative! No problems!
BRITT REverything went smoothly
LOLITA MI haven't ever had a problem the service at U-Haul
PHILLIP CThe person inside the office was very friendly and helpful and even gave suggestions on how to do it.
BRITT R | First ImpressionsThe staff was fantastic. Whenever l need their services l will use U-HAUL for sure. I will also recommend U-HAUL to my family and friends.
MARSHALL SFacility is very clean, well kept, convenient, were very helpful. Everything online was easy & done just as it stated.
Yvette F | Online Move InSolo me tocó una representante con un mal carácter no me trató de la mejor manera instaba muy molesta ala ora de atenderme
CARLOS GGreat!
JAMES NTy. C/o. Big Jon. Madison Center &. 2. More. Employees. We're. . Great. I was there I think 15+ yrs. Enjoyed the Visit. Unit 244. Ms. Deborah Claytor
debroah C | Overall ExperienceIt’s a good spot, go for it!
Dave B | Overall ExperienceI was overcharged twice and staff is rude
shantel j | Overall ExperienceJohn Walker could not have been more helpful and cooperative throughout the time I rented my storage unit. He went above and beyond several times to assist me in managing the property in my unit. I remain very appreciative of his help and commend him highly.
Leo G | Overall ExperienceI had valuable and memorable things that got ruined with mold there were snake skins like I found 4 to 5 snake skins in different areas in my storage! There was all kinds of gravel! Which came from where I don't know cause the floor walls and ceiling was concrete! The whole storage smelled of mold and that's just with big items that were not boxed! So other things that were boxed I have not checked yet! I will be filing an insurance claim! And I still haven't received my deposit back yet from the truck rental I had a 55 dollar off coupon from the corporate office! ¡Gracias por tu tiempo! Have a good day!
Brenda J | Overall ExperienceEverything was wonderful
Cherree M | First ImpressionsThe manager was incredibly helpful
ALBERT B | First ImpressionsIt was a pleasure to work with John. He had excellent customer service and was very friendly. He made sure all my questions were answered which put me at ease during the entire process. I highly recommend working with UHaul and this manager.
sheena r | Overall ExperienceThe facility that I rented the storage unit from is truly the best I've ever had the pleasure of doing business with.
Ernest R | Overall ExperienceI came to this facility with semi truck try to back it to my unit the manager John helped me and make it easy for me I highly recommend this location
DJAMAL M | Overall ExperienceThank. You John . Superior customer service
Tiffany B | Overall ExperienceJohn, Kayla, Zoey, Troy, and a new girl I literally just forgot her name she worked sat 6/24/23, were all very helpful, caring, friendly, patient, understanding, after 3 yrs being there they kinda became family. They are absolutely a great crew and I will never forget them. They were still professional yet they were people just like me and that made ALL the difference in the world to me. I would recommend this particular store to anyone and everyone!!!! THEY ALL ARE A ABSOLUTELY, WONDERFUL TEAM
Patricia K | Overall ExperienceThere where trailers in front and was not able to drive up to it .
Leah F | Online Move InGreat group of guys and ladies. Keep up the good work. Gracias
donna f | Overall ExperienceManager came over and trained and coached in moment
BENJAMIN C | First ImpressionsI always use U-Hauls trucks and storage for my moves however this time my experience was dreadful so much to the point that I had in a panic attack a severe one The unit that I was supposed to be renting and your expert told me would be large enough for my furnishings to store was not I had to then go to another location to when your customer service representative call they said it was available I get there it was not I lost an hour with my movers trying to get a unit therefore a one-day move turn into a two and a half day move and I at the end of this move am exhausted and dissatisfied and have lost money. When I do move out of my unit I would no longer sadly be using U-Haul for anything going forward in the future nor can I recommend it to family or friends
Kisha M | First ImpressionsThe code boxes were not working properly, so it was not possible to gain access without being accompanied by a UHAUL employee.
Beverly M | Online Move InI tried contacting them and got 3 people who claim they couldn't find my information in September. I email them to tell them I don't want to lose my unit cause my mom is in there. Then October come and I get an email saying final attempt but they sold the unit. Now I can't get anyone on the phone.. would not recommend anyone here. I can't replace my mom or my engagement ring
ANGENETO G | Overall ExperienceNice ppl very helpful .
Lacrieshia M | Overall ExperienceThe access code never did really work correctly and seems moot since there is no gate. There were dirt dauber nests on every wall and was it was severely infested with roaches. The facility treated the unit for roaches but did nothing about the dirt daubers. We had to remove them ourselves.
Camille M | Overall ExperienceMr. John Walker was very friendly and helpful.
Deborah K | First ImpressionsI Thank the Uhal for all they did and how they help me Mr John is a great guy when I’m at my lowest he helped me I appreciate him and his staff
FELICIA D | Overall ExperienceThe front desk workers was very professional and helpful and friendly. The place was well taken care of clean. I have no complaints nor worries about this uhaul team or facility's. I would recommend everyone at this location. Thank you guys for the excellent work.
marquari K | First ImpressionsMice and red wasps were a significant problem in my unit. I was assured at move in that pest control was a top priority for the facility. All off my items were stored in plastic bins, not cardboard boxes. However, several priceless heirlooms were damaged beyond repair by mice nests, urine, and feces. I was stung last summer when I opened my unit for sorting some items. I reported the wasps nests, and knocked down the nests myself repeatedly. My account was on autopay. More than once, I received a bill with "late fees" because the billing was not processed as expected. When I tried to contact the store, I went into corporate UHaul phone systems that were unable to resolve the issue or a never ending loop only to be told I'd need to physically visit the local office and pay my bill (even though it was in auto pay). Brandon and John are fantastic employees. Their hands are tied by an inefficient corporate structure that surrounds them. Note: The fencing at the back of the property near the train tracks is not secure. Two different times I was at my unit (toward the back of the property), the same couple was hanging out under the covered porch area. One time, they were arguing, and the argument escalated into physical blows. I immediately locked my unit and reported the incident to the office. I was unable to complete my unit sorting at the time due to the incident. This was not due to the fault of the workers. Staff have been accommodating, helpful, and customer service has been as expected. I have been credited fees and accommodated, but the pests were never under control. Building B has a mouse problem. Please ensure this is taken care of before promising patrons that their heirlooms and items will be safe from pests. Thank you to Brandon and John for their continued solutions. I would only recommend an indoor, climate controlled storage company/space future forward. Gracias.
Kristine M | Overall ExperienceEfficient, friendly, cooperative
Barbara S | Overall ExperienceI would rather not be messaged at 2am . otherwise all was good.
Roxanne T | First ImpressionsWhile our original reservation had somehow been canceled unknown to us, the owner did everything in his capacity to accommodate us.
Barbara S | First ImpressionsI love ❤️ John and the young lady with the Blonde hair they are such sweetheart and where very helpful
FELICIA D | First ImpressionsAfter spending a weekday there while movers loaded our trucks from storage, very thankful for this facility. Each UHaul staff member was pleasant, helpful, every time I walked to the counter - in spite of delays with payment methods due to address changes - and handled each request I saw and heard fully.
Sally M | Overall ExperienceI transferred my larger #45 unit to someone that shared half the space the last few months, we went inside the store in June 2020 with driver's licenses, credit cards, signed, auto pay, no longer my unit. In Dec 2020, I got the smaller #91 unit and discovered that my name was still on her #45 account online, I couldn't get to my #91 online because I was listed as hers for #45, her info also on it instead of my #91, couldn't pay my account or set up my usual auto pay. I received aggressive emails with a former manager's name at the bottom, the new manager of the past year not on the e-mails. No one could fix any of this with MANY unpleasant and lengthy attempts, no one could take responsibility, calling the 800# didn't help after much effort, and could never reach the Madison storage unit location by phone. I also had an especially hostile encounter with the employee Rory who did not respect me as a customer or believe anything that I said I was told and charged me a $39 late fee the first time I went in to try to get auto pay fixed in person since I couldn't get anything fixed online or through the 800#. If not for all this for almost a year, all else would have been good.
shelia p | Overall ExperienceFabulous! It will help us a great deal to have this fir a while.
Camille M | First Impressionsstorage has homeless people living in it and it reeks of dead body that has not yet been discovered
TASHA B | First ImpressionsThe worker must have had a really bad day. We arrived 15 minutes before closing with 2 trucks to return and 2 storage units reserved, and the man on staff walked in from his truck, told me they closed in 15 minutes and I should come back tomorrow. I asked to get started with the time available and finish our transaction- he then threw something down, and was as minimally helpful as possible in acknowledging and printing receipt. I had to ask for additional information 3 separate times about the units and where to find them. He was out by 7 pm.
Sally M | First ImpressionsTy. Mike. &. Tracy. Great. People . Ty. Been there 9ish years殺
debroah C | First ImpressionsMuy mala atención al cliente por parte de los empleados
Jacobo M | First ImpressionsI had a very good experience with UHaul storage. The staff was always courteous and helpful. Never a bad experience in over 5 years. Gracias
JOHNNY W | Overall ExperienceI tried to call the manager for months. He never called me back and when I went to the location, he was never there.
ELIZABETH S | Overall ExperienceNeed more staff in the store. Abnormally long wait times!
Kristina Z | Overall ExperienceGreat place to get a truck and storage easy access friendly staff fast service
Karl W | First ImpressionsTwo lots to park the trucks and trailers, but mostly all of them were kept by the storage units causing it to be difficult to get in and out at times. Anytime the parking stall has blue paint it means that it is Handicap. My last day there an employee made me park where it was painted blue. She argued that it is not Handicap. Just because you start to scrape away the painted sign doesn't make it not Handicap, there is still blue and a ticket can still be issued.
Jean H | Overall ExperienceRat droppings and a caved in ceiling that damaged lamps and pictures that apparently got wet and had to be thrown away. I was not given a refund for the days I didn't use the storage, but conveniently charge 25.00 if I was a day late. I moved out the 28th of the month so that's 5 days before the next bill was due. I wasn't given the number to file a claim for the items destroyed or cleaning fee for the furniture that rats have climbed all over..
sherita h | Overall ExperienceThe guy that checked me in was very knowledgeable and very friendly. He had worked there when I rented a unit a couple years ago. Very good experience.
Jeoffrey h | First ImpressionsThe staff is always helpful and professional. I have never had a bad experience with my storage unit or when renting a truck. They were great!!
Debra C | Overall ExperienceSpecifically reserved a drive-up storage unit as I have a few very heavy items, including a real-wood dresser that weighs about 500 lbs. I received confirmation that I had a drive up unit reserved and when I got there after a 12 hour drive the facility had a second floor unit that was only accessible by a huge ramp. They were unapologetic about this and had no offers or attempts of rectifying the problem, I went to another facility.
Kevin W | Overall ExperienceWe were displaced due to a horrible tornado that took out our home and belongings. I was loading items into my storage unit at the Madison, TN location alone. The ramp to the second floor unit was not large enough to pull the cart up with the boxes. It is a huge mess. I asked someone at the counter if they could just help me pull the cart up the ramp, which would take one minute of muscle. To which, a very dirty, unkempt woman with a big septum piercing looked at me and said "that's not my job sorry" and her coworker appeared to be concerned, but that's all that it was, appearances. She kept herself behind the counter while I cried. My posessions were broken from attempting to go up this ramp. So after losing almost everything, I lost more because one person couldnt be bothered to lend me a hand. This is absolutely shameful, and the Madison location should be ashamed of themselves. We are all Nashville neighbors, and the least that someone could do, is show a litle compassion. Disgusting.
COURTNEY G | First ImpressionsCalled 9 days before I needed a 10 ft storage unit. Spoke with Brandon. When I got there they couldn't find my reservation and no 10ft units available.
kirk r | First ImpressionsMy property have been vandalized and stolen. One of the employees after cutting my lock I purchase at that location allowed someone to go into my storage #228
andrew j | First ImpressionsThe guys went out they way to help
steven c | First ImpressionsEVERY staff member was helpful and amazing. I loved it and if I need another storage unit, I won't hesitate to come back.
Evan W | Overall ExperienceFast easy courtois
Tanya R | First ImpressionsThe access code never worked, so I always had to make a trip up to the office to get someone to open the storage. I usually ended up waiting because they were so busy.
MECHELL S | Overall ExperienceFacility is hard to reach on the phone, but that seems to be the same for most facilities. They did however return a call 48 hours later; which is rare for most facilities.
KEO C | Overall ExperienceLive German Cockroaches were in my unit & crawling from underneath 2 units 2 doors down almost as soon as we started taking items out. Because of it, I threw much of my items in the on-site dumpster.
Joan M | Overall ExperienceThey needed more people working the store especially on a holiday of its business. The password/ key card situation was not explained and I haven't been about to get in my storage for 5 days.
QUINNA H | First ImpressionsMy reservation said I could access the storage unit until 10pm. Found out when i got there that i could only access it till 7pm. Had a truck lined up and two friends willing to help me move. Bummed
Stephen S | First ImpressionsWell the truck broke down and had to wait for the truck to get fixed and missed work the next day so we could take the truck back so me and my wife are out a day of work so we are suppose to be comple
Donald J | First ImpressionsI found u haul and the people there were very satisfactory to my needs .And I would be very happy to recommend it to anyone.
Vera F | Overall ExperienceAnytime I called up there everyone was always helpful.
sherrell b | Overall ExperienceManagement was rude and offered no assistance to help customers
TEMESHIA P | Overall ExperienceI just want to say that you all are awesome. Thanks for being there in the times of need.
linda h | Overall ExperienceThe Madison U-Haul Storage with General Manager Mike Ozden and his Assistant General Manager Brandon Jones and their crew was so AMAZING, HELPFUL, WITH EXCELLENT CUSTOMER SERVICE SKILLS. I loved it.
Lee E | Overall ExperienceI have recommended this facility to someone I work with. The staff were friendly and the facility was clean and secure. ¡Gracias!
Jeoffrey D | Overall ExperienceThe electronic lock malfunctioned and i could not get into my storage unit. Msnagement could not get into the door either. I am going through with arbitration for breach of contract
Darryl B | Overall ExperienceI just have to say that my experience with u Haul was wonderful, and the staff and all was great. Thanks for the awesome customer services.
Chynette G | Overall ExperienceThey employees were super nice and always answered my questions. They were very efficient!
VEASHA R | Overall ExperienceNeeds lighting and storage needs painting on inside of building i mean the storage its nasty and it wasnt clean when i rented.plus a person can die of heat stroke in the o nes upstairs no air was on.
Cathrine H | Overall ExperienceCANNOT get a call back from GM Mike Ozden regarding an auto payment of 7/20/18 for unit 122. Vacated unit on 7/16/18. I have called site multiple times & Uhaul Corp regarding matter. Ridiclous!
Janet K | Overall ExperienceWorst service ever never will do any kind of service from your company again
Charlene Z | Overall ExperienceOther than wishing for an elevator opposed to an access ramp, it was a great experience.
Jeremy J | Overall ExperienceEveryone is very helpful and Mike is professional and personal.
will c | Overall ExperienceExtremely rude staff and were not willing to work with me on retrieving my items but yet charged me for it. Will never do business with U-Haul again.
Marla M | Overall ExperienceGreat service
BRIAN C | Overall Experiencevery good to work with
Buddy K | Overall ExperienceStaff was very hard to get a hold of. I moved my belongings to SpaceMax
Katheryn S | Overall Experience