Customer Reviews for U-Haul Moving & Storage of Madison

4,870 comentarios

121 Moving Center Ct   Madison, TN 37115
(Off Gallatin Rd Behind McDonalds)

(615) 868-5081

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 868-5081

121 Moving Center Ct
Madison, TN 37115
(Off Gallatin Rd Behind McDonalds)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

So far so good.

Noel Nekpen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa B. 
Clasificación:
4.0

I drove the truck 25 miles and was charged gas $23.85 for 5 gallons. So, your trucks only get 5 miles per gallon?? I feel like I was overcharged.

Ron H. 
Clasificación:
5.0

Customer service was exceptional, however the condition of the truck as horrible. The driver door did not close fully and truck was very hard to drive because wheel alignment was off bad.

Aaron B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devery S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison B. 
Clasificación:
1.0

I dropped my truck off after hours and TWO MONTHS later got a confirmation like I had just dropped it off! Got a FIVE THOUSAND DOLLAR BILL to boot! Worst experience ever.

Brett C. 
Clasificación:
5.0

Supervisor was great..

Taronda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus R. 
Clasificación:
4.0

Manager came over and trained and coached in moment

BENJAMIN C.  |  First Impressions 
Clasificación:
5.0

Good job!

Eric M. 
Clasificación:
1.0

I always use U-Hauls trucks and storage for my moves however this time my experience was dreadful so much to the point that I had in a panic attack a severe one The unit that I was supposed to be renting and your expert told me would be large enough for my furnishings to store was not I had to then go to another location to when your customer service representative call they said it was available I get there it was not I lost an hour with my movers trying to get a unit therefore a one-day move turn into a two and a half day move and I at the end of this move am exhausted and dissatisfied and have lost money. When I do move out of my unit I would no longer sadly be using U-Haul for anything going forward in the future nor can I recommend it to family or friends

Kisha M.  |  First Impressions 
Clasificación:
5.0

Great friendly customer service!

Kristin P. 
Clasificación:
3.0

Make sure the part is in stock before you set up an appointment

kia R. 
Clasificación:
5.0

Excelente

BRENDA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
5.0

Nothing they are doing great.

Barbra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean J. 
Clasificación:
5.0

Nothing to improve on. Zack, who helped me at this facility was awesome. Nice guy and very helpful.

Sean J. 
Clasificación:
1.0

Rude didn't want to address our concerns very unprofessional

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tana H. 
Clasificación:
5.0

The dolly was a waste. There was no ramp on the truck I rented and that was something we were not planning on because they did not explain the different options. As a previous customer, I have always had a ramp included. I have lower back pain and was hoping the move would be smooth but instead we ended up not using the dolly to pull the furniture up and off the truck. Needless to say, my back took a load.

Myrna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

john A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rolin M.  |  Overall Experience 
Clasificación:
4.0

The trailers are a little rough to load onto. I would recommend looking into getting low profile auto trailers as well because I feel that could significantly improve your customer base

Dominic P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah H. 
Clasificación:
4.0

El cliente no dejó un comentario.

linda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert W. 
Clasificación:
5.0

Mr. Madden was very helpful and easy to work with. Very professional.

AHMED W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikayla W. 
Clasificación:
3.0

I had guessed an 8 hour rental would be sufficient. Things happen and I needed the truck for 18 hours. I was charged an additional day of rental. A 24 hour rental is charged for one day. I use U-Haul for every truck or trailer need and it is BS to be charged for 2 days and only had it for 18 hours.

PETER S. 
Clasificación:
5.0

Can be congested sometime to get in and out but they are very helpful and friendly.

Nicole N. 
Clasificación:
5.0

El cliente no dejó un comentario.

nabil A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey K. 
Clasificación:
5.0

The representatives are top notch. One rep. stayed late the day I called as his computer had problems trying to confirm my reservation, but he didn't give the problem to someone else. He stayed on and helped me. The reps are very clear in providing directions. They are very respectful and welcome any questions and concerns.

Jane G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xanthi D.  |  Online Move In 
Clasificación:
5.0

Everything was okay for me.Keep up the good work.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chyncinta A. 
Clasificación:
1.0

Not charging me for gas I replaced

DAVID B. 
Clasificación:
5.0

the app wouldn't work

Leah F. 
Clasificación:
5.0

El cliente no dejó un comentario.

john w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Genevieve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SyMon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tomas S. 
Clasificación:
4.0

The code boxes were not working properly, so it was not possible to gain access without being accompanied by a UHAUL employee.

Beverly M.  |  Online Move In 
Clasificación:
5.0

Customer service was excellent( Maison, TN location)

Vanessa W. 
Clasificación:
1.0

The first location on Whitescreek Pike did not have the size truck I ordered. Customer Service looked at another location in Madison and reserved the truck and utility dolly. When I got to that location they didn't have the truck size either. The lady Kayla was very helpful and got me another truck size smaller and added the dolly. She told the guy pulling the truck up to put the dolly on the truck. He didn't put the dolly on the truck so I had to drive back out to Madison. I was supposed to get the truck @ 9:30am. Didn't get it until 10:45am. All the while having movers waiting on me. Stressful

Domonique G. 
Clasificación:
2.0

I rented a furniture Dolly. The guy at the counter asked another guy bringing the trucks around to put one in the truck. They did not put the Dolly in the truck, and I was still charged for the Dolly.

Noag L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

valerie P. 
Clasificación:
5.0

A+ people

Jeff C. 
Clasificación:
5.0

People at Madison uHaul were great, helpful and very understanding!

Jeff C. 
Clasificación:
4.0

I got called one day early of my one week pick up truck rental. I rented it Wednesday and planned to return it Wednesday. Thankfully I didn't get charged extra. The previous renter left 2 hotel cards and a vape pen. I threw it away. Some food under the seat as well, like french fries.

chrissy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willa C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Machella W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quintesha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

all H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willa C. 
Clasificación:
5.0

Great customer service thanks

terry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MarcelloDavid S. 
Clasificación:
5.0

Hey this man doing the hitches is amazing. You didn't have the hitch I needed he looked online to find the one I needed then installed it amazingly. I will always come to him for all my uhaul needs.

Shirley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty L. 
Clasificación:
4.0

El cliente no dejó un comentario.

LaQuise J. 
Clasificación:
5.0

El cliente no dejó un comentario.

edward T. 
Clasificación:
5.0

Nothing- everything was so easy

Betty L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion H. 
Clasificación:
3.0

El cliente no dejó un comentario.

laura H. 
Clasificación:
5.0

Excellent service, polite, caring, friendly.

Richard T. 
Clasificación:
3.0

Vehicle was damaged. Was told check engine light on was CO2 sensor and “not to worry about it” Mileage was incorrect at time of hire, was told it would be altered by 0.79c per mile!” - it was not. Drivers side window poured in water during heavy rain- was told on return, not to “worry about it.”. Despite arm, clothing and cell phone getting soaked during heavy rain. Was informed that “vehicle had been stolen previously and concrete poured in the back and maintenance had not been performed properly” No discount offered or given. Terrible service. Terrible experience No one will read this. No one will care, Why am I even bothering? Penske and so many other options available.

David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerel P.  |  Overall Experience 
Clasificación:
1.0

I tried contacting them and got 3 people who claim they couldn't find my information in September. I email them to tell them I don't want to lose my unit cause my mom is in there. Then October come and I get an email saying final attempt but they sold the unit. Now I can't get anyone on the phone.. would not recommend anyone here. I can't replace my mom or my engagement ring

ANGENETO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Willa M. 
Clasificación:
5.0

Give the stores more dolly's. I had one on reserve and had to use whatever they had

Mykayla D. 
Clasificación:
5.0

so quick and easy! thank you!

Spencer T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalyn L. 
Clasificación:
5.0

Nice ppl very helpful .

Lacrieshia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alison D. 
Clasificación:
5.0

They helped with contacting uhaul due to this issue I had over my truck

annie G. 
Clasificación:
4.0

The customer service was not a good, the customer service representative that serviced me was not friendly, I handed him my credit card and when he gave my card back it wasn't handed to me he just somewhat through it on the counter. He didn't know how to speak with me(customer) very rude.

Thybrelle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

theresa F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bradley N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN S. 
Clasificación:
5.0

Keep up the good work.

Alexander M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kerry F. 
Clasificación:
5.0

My rental was given away because I was standing in line when the 60 minute grace period was exceeded. It would've been good to know that I only be an hour late before my reservation would be given away. Fortunately, the customer service line was able to give me back my truck reservation. Then the after-hours, on-line return app would not connect. Others checking in when I was there had similar problems.

THOMAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Great experience!

DAVID K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Garrett S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine F. 
Clasificación:
4.0

El cliente no dejó un comentario.

sandra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

justin h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Floyd C.  |  First Impressions 
Clasificación:
3.0

The access code never did really work correctly and seems moot since there is no gate. There were dirt dauber nests on every wall and was it was severely infested with roaches. The facility treated the unit for roaches but did nothing about the dirt daubers. We had to remove them ourselves.

Camille M S.  |  Overall Experience 
Clasificación:
5.0

Mr. John Walker was very friendly and helpful.

Deborah & William K.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

EUGENIA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David W.  |  First Impressions 
Clasificación:
5.0

I Thank the Uhal for all they did and how they help me Mr John is a great guy when I’m at my lowest he helped me I appreciate him and his staff

FELICIA D.  |  Overall Experience 
Clasificación:
5.0

The front desk workers was very professional and helpful and friendly. The place was well taken care of clean. I have no complaints nor worries about this uhaul team or facility's. I would recommend everyone at this location. Thank you guys for the excellent work.

marquari K.  |  First Impressions 
Clasificación:
3.0

Mice and red wasps were a significant problem in my unit. I was assured at move in that pest control was a top priority for the facility. All off my items were stored in plastic bins, not cardboard boxes. However, several priceless heirlooms were damaged beyond repair by mice nests, urine, and feces. I was stung last summer when I opened my unit for sorting some items. I reported the wasps nests, and knocked down the nests myself repeatedly. My account was on autopay. More than once, I received a bill with "late fees" because the billing was not processed as expected. When I tried to contact the store, I went into corporate UHaul phone systems that were unable to resolve the issue or a never ending loop only to be told I'd need to physically visit the local office and pay my bill (even though it was in auto pay). Brandon and John are fantastic employees. Their hands are tied by an inefficient corporate structure that surrounds them. Note: The fencing at the back of the property near the train tracks is not secure. Two different times I was at my unit (toward the back of the property), the same couple was hanging out under the covered porch area. One time, they were arguing, and the argument escalated into physical blows. I immediately locked my unit and reported the incident to the office. I was unable to complete my unit sorting at the time due to the incident. This was not due to the fault of the workers. Staff have been accommodating, helpful, and customer service has been as expected. I have been credited fees and accommodated, but the pests were never under control. Building B has a mouse problem. Please ensure this is taken care of before promising patrons that their heirlooms and items will be safe from pests. Thank you to Brandon and John for their continued solutions. I would only recommend an indoor, climate controlled storage company/space future forward. Gracias.

Kristine M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Dion H.  |  Overall Experience 
Clasificación:
5.0

Efficient, friendly, cooperative

Barbara S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Hector V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanne T.  |  Overall Experience 
Clasificación:
5.0

I would rather not be messaged at 2am . otherwise all was good.

Roxanne T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shellie w.  |  Overall Experience 
Clasificación:
4.0

While our original reservation had somehow been canceled unknown to us, the owner did everything in his capacity to accommodate us.

Barbara S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia L.  |  First Impressions 
Clasificación:
5.0

I love ❤️ John and the young lady with the Blonde hair they are such sweetheart and where very helpful

FELICIA D.  |  First Impressions 
Clasificación:
4.0

After spending a weekday there while movers loaded our trucks from storage, very thankful for this facility. Each UHaul staff member was pleasant, helpful, every time I walked to the counter - in spite of delays with payment methods due to address changes - and handled each request I saw and heard fully.

Sally M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen B.  |  Overall Experience 
Clasificación:
1.0

I transferred my larger #45 unit to someone that shared half the space the last few months, we went inside the store in June 2020 with driver's licenses, credit cards, signed, auto pay, no longer my unit. In Dec 2020, I got the smaller #91 unit and discovered that my name was still on her #45 account online, I couldn't get to my #91 online because I was listed as hers for #45, her info also on it instead of my #91, couldn't pay my account or set up my usual auto pay. I received aggressive emails with a former manager's name at the bottom, the new manager of the past year not on the e-mails. No one could fix any of this with MANY unpleasant and lengthy attempts, no one could take responsibility, calling the 800# didn't help after much effort, and could never reach the Madison storage unit location by phone. I also had an especially hostile encounter with the employee Rory who did not respect me as a customer or believe anything that I said I was told and charged me a $39 late fee the first time I went in to try to get auto pay fixed in person since I couldn't get anything fixed online or through the 800#. If not for all this for almost a year, all else would have been good.

shelia p.  |  Overall Experience 
Clasificación:
5.0

Fabulous! It will help us a great deal to have this fir a while.

Camille M S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN O.  |  First Impressions 
Clasificación:
1.0

storage has homeless people living in it and it reeks of dead body that has not yet been discovered

TASHA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHACOYA B.  |  First Impressions 
Clasificación:
3.0

The worker must have had a really bad day. We arrived 15 minutes before closing with 2 trucks to return and 2 storage units reserved, and the man on staff walked in from his truck, told me they closed in 15 minutes and I should come back tomorrow. I asked to get started with the time available and finish our transaction- he then threw something down, and was as minimally helpful as possible in acknowledging and printing receipt. I had to ask for additional information 3 separate times about the units and where to find them. He was out by 7 pm.

Sally M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W.  |  First Impressions 
Clasificación:
5.0

Ty. Mike. &. Tracy. Great. People . Ty. Been there 9ish years殺

debroah C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Amber Y.  |  Overall Experience 
Clasificación:
2.0

Muy mala atención al cliente por parte de los empleados

Jacobo M.  |  First Impressions 
Clasificación:
5.0

I had a very good experience with UHaul storage. The staff was always courteous and helpful. Never a bad experience in over 5 years. Gracias

JOHNNY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEWIS E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE A.  |  First Impressions 
Clasificación:
1.0

I tried to call the manager for months. He never called me back and when I went to the location, he was never there.

ELIZABETH S.  |  Overall Experience 
Clasificación:
3.0

Need more staff in the store. Abnormally long wait times!

Kristina Z.  |  Overall Experience 
Clasificación:
4.0

Great place to get a truck and storage easy access friendly staff fast service

Karl W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rhonda moses m.  |  Overall Experience 
Clasificación:
3.0

Two lots to park the trucks and trailers, but mostly all of them were kept by the storage units causing it to be difficult to get in and out at times. Anytime the parking stall has blue paint it means that it is Handicap. My last day there an employee made me park where it was painted blue. She argued that it is not Handicap. Just because you start to scrape away the painted sign doesn't make it not Handicap, there is still blue and a ticket can still be issued.

Jean H.  |  Overall Experience 
Clasificación:
2.0

Rat droppings and a caved in ceiling that damaged lamps and pictures that apparently got wet and had to be thrown away. I was not given a refund for the days I didn't use the storage, but conveniently charge 25.00 if I was a day late. I moved out the 28th of the month so that's 5 days before the next bill was due. I wasn't given the number to file a claim for the items destroyed or cleaning fee for the furniture that rats have climbed all over..

sherita h.  |  Overall Experience 
Clasificación:
5.0

The guy that checked me in was very knowledgeable and very friendly. He had worked there when I rented a unit a couple years ago. Very good experience.

Jeoffrey h.  |  First Impressions 
Clasificación:
5.0

The staff is always helpful and professional. I have never had a bad experience with my storage unit or when renting a truck. They were great!!

Debra C.  |  Overall Experience 
Clasificación:
2.0

Specifically reserved a drive-up storage unit as I have a few very heavy items, including a real-wood dresser that weighs about 500 lbs. I received confirmation that I had a drive up unit reserved and when I got there after a 12 hour drive the facility had a second floor unit that was only accessible by a huge ramp. They were unapologetic about this and had no offers or attempts of rectifying the problem, I went to another facility.

Kevin W.  |  Overall Experience 
Clasificación:
1.0

We were displaced due to a horrible tornado that took out our home and belongings. I was loading items into my storage unit at the Madison, TN location alone. The ramp to the second floor unit was not large enough to pull the cart up with the boxes. It is a huge mess. I asked someone at the counter if they could just help me pull the cart up the ramp, which would take one minute of muscle. To which, a very dirty, unkempt woman with a big septum piercing looked at me and said "that's not my job sorry" and her coworker appeared to be concerned, but that's all that it was, appearances. She kept herself behind the counter while I cried. My posessions were broken from attempting to go up this ramp. So after losing almost everything, I lost more because one person couldnt be bothered to lend me a hand. This is absolutely shameful, and the Madison location should be ashamed of themselves. We are all Nashville neighbors, and the least that someone could do, is show a litle compassion. Disgusting.

Erin P.  |  First Impressions 
Clasificación:
3.0

Called 9 days before I needed a 10 ft storage unit. Spoke with Brandon. When I got there they couldn't find my reservation and no 10ft units available.

kirk r.  |  First Impressions 
Clasificación:
1.0

My property have been vandalized and stolen. One of the employees after cutting my lock I purchase at that location allowed someone to go into my storage #228

andrew j.  |  First Impressions 
Clasificación:
4.0

The guys went out they way to help

steven c.  |  First Impressions 
Clasificación:
5.0

EVERY staff member was helpful and amazing. I loved it and if I need another storage unit, I won't hesitate to come back.

Evan W.  |  Overall Experience 
Clasificación:
5.0

Fast easy courtois

Tanya R.  |  First Impressions 
Clasificación:
3.0

The access code never worked, so I always had to make a trip up to the office to get someone to open the storage. I usually ended up waiting because they were so busy.

MECHELL S.  |  Overall Experience 
Clasificación:
4.0

Facility is hard to reach on the phone, but that seems to be the same for most facilities. They did however return a call 48 hours later; which is rare for most facilities.

KEO C.  |  Overall Experience 
Clasificación:
1.0

Live German Cockroaches were in my unit & crawling from underneath 2 units 2 doors down almost as soon as we started taking items out. Because of it, I threw much of my items in the on-site dumpster.

Joan M.  |  Overall Experience 
Clasificación:
2.0

They needed more people working the store especially on a holiday of its business. The password/ key card situation was not explained and I haven't been about to get in my storage for 5 days.

QUINNA H.  |  First Impressions 
Clasificación:
2.0

My reservation said I could access the storage unit until 10pm. Found out when i got there that i could only access it till 7pm. Had a truck lined up and two friends willing to help me move. Bummed

Stephen S.  |  First Impressions 
Clasificación:
3.0

Well the truck broke down and had to wait for the truck to get fixed and missed work the next day so we could take the truck back so me and my wife are out a day of work so we are suppose to be comple

Donald J.  |  First Impressions 
Clasificación:
5.0

I found u haul and the people there were very satisfactory to my needs .And I would be very happy to recommend it to anyone.

Vera F.  |  Overall Experience 
Clasificación:
5.0

Anytime I called up there everyone was always helpful.

sherrell b.  |  Overall Experience 
Clasificación:
1.0

Management was rude and offered no assistance to help customers

temeshia p.  |  Overall Experience 
Clasificación:
5.0

I just want to say that you all are awesome. Thanks for being there in the times of need.

linda h.  |  Overall Experience 
Clasificación:
5.0

The Madison U-Haul Storage with General Manager Mike Ozden and his Assistant General Manager Brandon Jones and their crew was so AMAZING, HELPFUL, WITH EXCELLENT CUSTOMER SERVICE SKILLS. I loved it.

Lee Esther W.  |  Overall Experience 
Clasificación:
5.0

I have recommended this facility to someone I work with. The staff were friendly and the facility was clean and secure. ¡Gracias!

Jeoffrey D.  |  Overall Experience 
Clasificación:
2.0

The electronic lock malfunctioned and i could not get into my storage unit. Msnagement could not get into the door either. I am going through with arbitration for breach of contract

Darryl B.  |  Overall Experience 
Clasificación:
5.0

I just have to say that my experience with u Haul was wonderful, and the staff and all was great. Thanks for the awesome customer services.

Chynette G.  |  Overall Experience 
Clasificación:
4.0

They employees were super nice and always answered my questions. They were very efficient!

VEASHA R.  |  Overall Experience 
Clasificación:
3.0

Needs lighting and storage needs painting on inside of building i mean the storage its nasty and it wasnt clean when i rented.plus a person can die of heat stroke in the o nes upstairs no air was on.

Cathrine H.  |  Overall Experience 
Clasificación:
2.0

CANNOT get a call back from GM Mike Ozden regarding an auto payment of 7/20/18 for unit 122. Vacated unit on 7/16/18. I have called site multiple times & Uhaul Corp regarding matter. Ridiclous!

Janet K.  |  Overall Experience 
Clasificación:
1.0

Worst service ever never will do any kind of service from your company again

Charlene Z.  |  Overall Experience 
Clasificación:
4.0

Other than wishing for an elevator opposed to an access ramp, it was a great experience.

Jeremy J.  |  Overall Experience 
Clasificación:
5.0

Everyone is very helpful and Mike is professional and personal.

will c.  |  Overall Experience 
Clasificación:
1.0

Extremely rude staff and were not willing to work with me on retrieving my items but yet charged me for it. Will never do business with U-Haul again.

Marla M.  |  Overall Experience 
Clasificación:
5.0

Great service

BRIAN C.  |  Overall Experience 
Clasificación:
5.0

very good to work with

Buddy K.  |  Overall Experience 
Clasificación:
1.0

Staff was very hard to get a hold of. I moved my belongings to SpaceMax

Katheryn S.  |  Overall Experience 
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