storage has homeless people living in it and it reeks of dead body that has not yet been discovered
TASHA B. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Madison
Testimonials From Recent Customers
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They had what I needed when I needed it. They were great to work with. I do not usually pull a trailer, and the gentleman I worked with was great about getting it hooked up, helping me check the lights, etc. When I returned it he was worried I'd have to back it into the space, but he was able to detach and move it for me. Love this place, will use again, and recommend to my friends!
ELIZABETH P.This location was awesome (even the restrooms were clean) and the staff members were courteous and helpful.
John G.Enable your app to allow Firefox users to sign in with their mobile.
DAVID K.Excellent service-Thanks Troy!
Herbert B.The wait on the phone to get to a customer representative is most times very long.
ROBIN K.The Manager John was very friendly and knowledgeable. He greeted every guest with a pleasant attitude. It was nice to have such great service. No Improvements needed. ¡Gracias!
LAKEISHA H.Nothing for me ,I always have good service.
Eric M.The guys very helpful. Especially the one who assist me. I did wait in line while 10 mins. The guy that was at the counter. Omg! On the phone with a customer. Until the gentleman came in assist me. He was very prompt ! Really was nice and helpful.
Andrea T.The U-Haul 24-7 service was the right customer service option for my needs! I was able to pick the truck up as early as I needed it which allowed me to complete my move earlier in the day!
Veronica O.Great service really convenient place
Sergey D.Navigating the online reservation website is a little tedious.
William C.I had a fine experience at this location. But my experience was super unpleasant overall. 2 hours before I was due to pick up my U-Haul, I was sent a notification changing my pick up location. I called the original location to make sure the change was warranted/correct. They said it was. But when I went to the new location, it was literally an abandoned lot in a dangerous area with no truck available for me and no representative on site. After waiting some time and trying to get help in the area, I called several uhaul representatives only to find out that the location I was sent to was no longer in service. I was re-routed to this location in Madison. I was late meeting my movers because of the mix up on your end and I felt unsafe. It was not a good experience for me. I would not recommend uhaul to a friend.
Sarah D.Kayla was great and very helpful!
TRINA C.I was very uncomfortable pulling the trailer and wish that another option or size had been offered. Needed much more consultation on this. Sales didn't seem concerned.
JENNIFER K.Keep up the good work John and Team!! Appreciate ya!
AMBER Y.Top notch location. Pleasant people with pleasant attitudes
Brittany P.Good services
MANUEL R.UHaul has always helped me with what I needed from them., Ant time I call-they are there.
Isreal G.Amber and the guys there made my experience perfect. Thank you so much and appreciate their courtesy! Great staff!
SHANE B.Both people I spoke with were really helpful and genuinely friendly. Great experience
BRITTON N.About killed myself dropping off the trailer. This location has a decline in several locations. After I unhooked the trailer, it took off. Luckily it didn't hit anything and I just got a couple cuts on my hand. You would provide anyone with a trailer there with a wedge of some sort to place behind the tire before someone gets hurt or killed. Absolutely horrible.
JASON L.Good experience. People don't go around recommending uhaul locations to friends.
Alexander T.The staff were friendly and the vehicle was ready and clean
RACHEL D.The worker must have had a really bad day. We arrived 15 minutes before closing with 2 trucks to return and 2 storage units reserved, and the man on staff walked in from his truck, told me they closed in 15 minutes and I should come back tomorrow. I asked to get started with the time available and finish our transaction- he then threw something down, and was as minimally helpful as possible in acknowledging and printing receipt. I had to ask for additional information 3 separate times about the units and where to find them. He was out by 7 pm.
Sally M. | First ImpressionsNo parking for anyone picking up a truck or trailer. Also, did not go over the truck, contract, or return policy.
AUDREY D.AAA
BILLY H.24/7 PickUp was easy and convenient. Allowed me to get started before it got to hot. Staff were friendly and helpful through the process and made what can be a stressful time when moving easy and convenient.
Andrew D.Very happy with service I received at this location
NICHOLAS H.The woman who helped us pick up the dolly was one of the hardest workers I have seen in some time. She was professional and efficient in getting us checked out and the dolly hooked up quickly herself.
Zachary I.Longer ramp on the 26 ft. Super Duty.
DONALD E.Very good experience.
Isreal G.Nothing. Great employees at this location!
TIFFANY H.John Walker was very interested in customer satisfaction. While I was waiting, he was problem solving for a different customer going to Oregon that had a truck starter problem. When He got to me, he listened to my objectives and changed the mileage amount allotment. He inspected the truck and found an air conditioner problem. Then found a truck with working AC for me. I felt very cared for as a customer and John Walker strengthened the Uhaul brand name. I commend Him as an excellent employee that cares about the customers.
DAVID C.The staff was friendly and timely. Kudos to this location. 5 stars service always.
ROBERT C.Interior of vehicle was dirty and had the stench of old urine.
Cheryl B.Ty. Mike. &. Tracy. Great. People . Ty. Been there 9ish years殺
debroah C. | First ImpressionsThe general was rude. The credit card terminal was slow. The guy helping me I was told was the general manager. I suppose he was having a terrible morning. He slammed a plastic object to the ground and stormed out the door. The heavy set gentlemen next to him had to apologize and stepped in to help. I will never rent here again.
TYLER S.EVERYTHING WAS GREAT, FREINDLY, HELPFULL STAFF, EQUIPTMENT IN GOOD SHAPE.
James H.Everything was great except my packing pads were missing and I was still charged for them
Mackenzie B.Miscommunication of availability hours before pickup put me in a real jam. I didn't receive a confirmation cal or email 24-48hrs before hand and had to be on the phone the customer service for an hour to try and get things resolved.
Brian A.The place was busy but the staff was eager to help. If anything display pricing for in-store merch and maybe have someone dedicated to receiving returns.
CHARLES J.Quick and friendly check in; super easy process.
ERIN F.Fantastic, helpful & knowledgeable staff
SHARON R.Saturday was busy, but manager who had to help out was super nice and worked with all the customers that were there.
ANDREW D.Better rates for local movers other than that there is a good group of people who work there
BENJAMIN B.Truck was very difficult to fuel. Gas would only go in slowly and couldn't be done at some pumps if they were too difficult tonâ€featherâ€.
MARCUS M.More counter workers are needed
Aaron M.Muy mala atención al cliente por parte de los empleados
Jacobo M. | First ImpressionsI had a very good experience with UHaul storage. The staff was always courteous and helpful. Never a bad experience in over 5 years. Gracias
JOHNNY W. | Overall ExperienceI tried to call the manager for months. He never called me back and when I went to the location, he was never there.
ELIZABETH S. | Overall ExperienceNeed more staff in the store. Abnormally long wait times!
Kristina Z. | Overall ExperienceGreat place to get a truck and storage easy access friendly staff fast service
Karl W. | First ImpressionsTwo lots to park the trucks and trailers, but mostly all of them were kept by the storage units causing it to be difficult to get in and out at times. Anytime the parking stall has blue paint it means that it is Handicap. My last day there an employee made me park where it was painted blue. She argued that it is not Handicap. Just because you start to scrape away the painted sign doesn't make it not Handicap, there is still blue and a ticket can still be issued.
Jean H. | Overall ExperienceRat droppings and a caved in ceiling that damaged lamps and pictures that apparently got wet and had to be thrown away. I was not given a refund for the days I didn't use the storage, but conveniently charge 25.00 if I was a day late. I moved out the 28th of the month so that's 5 days before the next bill was due. I wasn't given the number to file a claim for the items destroyed or cleaning fee for the furniture that rats have climbed all over..
sherita h. | Overall ExperienceThe guy that checked me in was very knowledgeable and very friendly. He had worked there when I rented a unit a couple years ago. Very good experience.
Jeoffrey D. | First ImpressionsThe staff is always helpful and professional. I have never had a bad experience with my storage unit or when renting a truck. They were great!!
Debra C. | Overall ExperienceSpecifically reserved a drive-up storage unit as I have a few very heavy items, including a real-wood dresser that weighs about 500 lbs. I received confirmation that I had a drive up unit reserved and when I got there after a 12 hour drive the facility had a second floor unit that was only accessible by a huge ramp. They were unapologetic about this and had no offers or attempts of rectifying the problem, I went to another facility.
Kevin W. | Overall ExperienceWe were displaced due to a horrible tornado that took out our home and belongings. I was loading items into my storage unit at the Madison, TN location alone. The ramp to the second floor unit was not large enough to pull the cart up with the boxes. It is a huge mess. I asked someone at the counter if they could just help me pull the cart up the ramp, which would take one minute of muscle. To which, a very dirty, unkempt woman with a big septum piercing looked at me and said "that's not my job sorry" and her coworker appeared to be concerned, but that's all that it was, appearances. She kept herself behind the counter while I cried. My posessions were broken from attempting to go up this ramp. So after losing almost everything, I lost more because one person couldnt be bothered to lend me a hand. This is absolutely shameful, and the Madison location should be ashamed of themselves. We are all Nashville neighbors, and the least that someone could do, is show a litle compassion. Disgusting.
Erin P. | First ImpressionsCalled 9 days before I needed a 10 ft storage unit. Spoke with Brandon. When I got there they couldn't find my reservation and no 10ft units available.
kirk r. | First ImpressionsMy property have been vandalized and stolen. One of the employees after cutting my lock I purchase at that location allowed someone to go into my storage #228
andrew j. | First ImpressionsThe guys went out they way to help
steven c. | First ImpressionsEVERY staff member was helpful and amazing. I loved it and if I need another storage unit, I won't hesitate to come back.
Evan W. | Overall ExperienceFast easy courtois
Tanya R. | First ImpressionsThe access code never worked, so I always had to make a trip up to the office to get someone to open the storage. I usually ended up waiting because they were so busy.
MECHELL S. | Overall ExperienceThey needed more people working the store especially on a holiday of its business. The password/ key card situation was not explained and I haven't been about to get in my storage for 5 days.
QUINNA H. | First Impressions