Comentarios de los clientes para U-Haul Moving & Storage of Lubbock

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Lubbock

Clasificación general:

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Timothy C.
Clasificación:

The only issue we had was i was wuoted $7.00 for the utility Dolly. At first she said it was $10 dollars. And then said well no its $7 dollars as well. So i said i would take it.

MICHAEL K.
Clasificación:

Everything went very smooth. The gentleman was very polite and helpful. Can't see anything that needs improvement.

Stephen H.
Clasificación:

Great customer service!

Brian B.
Clasificación:

El cliente no dejó un comentario.

AUSTIN C.
Clasificación:

This was probably one of the worst customer service experiences I've ever had. My wife was set up as the emergency contact and confirmed through phone when uhaul called her then to find out it's not acceptable to have her as the emergency contact for some reason. I had to scramble to find someone else to answer their phone during a work day to confirm being an emergency contact. Once that got situated the employee said, “stand outside and someone will help you, my work shift is done”. I had to come back into the building 3 different times to see if someone was actually coming to help me because it took a long time. This whole process took about 40 minutes longer than it needed to. They were not pleasant to work with, unorganized, and just plain difficult. This is also not the first bad experience I have had with this location.

brock G.
Clasificación:

This is the second time this happened to me at this location renting a truck they say the gas is on 1/2 tank when it's not it's below 1/2 but because they say its on 1/2 you have to return it on half or they'll charge you $3.25 a gallon so I'll be taking pictures of the fuel hand before leaving and showing them where it was if I return to uhal I might go to Penske where they have there trucks on full and just retired on full

David C.
Clasificación:

The two guys out front met me immediately and processed me quickly and were very nice and professional!

Jane A.
Clasificación:

Excellent customer service. Understanding to my situation. I will stay loyal to I-haul. Keep up the great work.

Blair A.
Clasificación:

El cliente no dejó un comentario.

William M.
Clasificación:

El cliente no dejó un comentario.

Glenda W.
Clasificación:

Outstanding service from reservation, to pickup of trailer, throughout transit and return of trailer. No complaints! All personnel were professional, knew their products, and equipment. All were very friendly and personable. Thank you for a nice experience.

KELLY R.
Clasificación:

El cliente no dejó un comentario.

KASSANDRA A.
Clasificación:

Price was lied about. Ended up paying 25 more dollars. Over filled the truck by accident and didn't get credit for it. Rude employees!!!

David W.
Clasificación:

El cliente no dejó un comentario.

Jacky C.
Clasificación:

El cliente no dejó un comentario.

Pete T.
Clasificación:

They were great! We had some issues getting a trick but they were super nice and helpful!

JACKEE W.
Clasificación:

The vehicle didn't drive great can use some maintenance. Also I think it's a bunch of crap y'all charge for milage plus we have to put the gas back where it was. It should be either put gas or charge for milage not both. Just my opinion. Thanks.

Sheri R.
Clasificación:

Not a thing!!

JACOB B.
Clasificación:

El cliente no dejó un comentario.

MICHAEL P.
Clasificación:

Great people and excellent service !!

Andres R.
Clasificación:

El cliente no dejó un comentario.

Jodi P.
Clasificación:

My return was to a U-Haul location with very clearly marked "Return Equipment Here" signage. An individual with a clipboard walked out to me as I drove up and very quickly and efficiently checked over my equipment and checked it in. I was finished with the transaction in less than 5 minutes. I highly recommend this location.

Jessie F.
Clasificación:

El cliente no dejó un comentario.

Timothy B.
Clasificación:

Jonathan who checked me in was great and the boys helped me load my vehicle on the trailer when they didn't have to. It was freezing outside and I received excellent customer service. Great job!!!!

aldo H.
Clasificación:

El cliente no dejó un comentario.

Tracy W.
Clasificación:

I went to the location that I reserved and they didnt have it.. I had to go to a new location and that sucked and then threw me an hour and half behind. Otherwise I would have given a 5 Star

ARTHUR B.
Clasificación:

El cliente no dejó un comentario.

DANIEL M. | First Impressions |
Clasificación:

Crisp and friendly service never goes out of style

Garrison W.
Clasificación:

El cliente no dejó un comentario.

Oscar C.
Clasificación:

Staff was helpful and friendly. I am so grateful they were open on Sunday, this made my last minute truck rental possible. Location manager, Katina was awesome!

KALYN B.
Clasificación:

El cliente no dejó un comentario.

Luis F.
Clasificación:

El cliente no dejó un comentario.

V Robert F.
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

El cliente no dejó un comentario.

CALEEN M.
Clasificación:

The truck was not on half full, and when told the total miles they did not adjust so now there was more of a charge. I called them and advised but would have liked to be treated kindly. When I pulled in I returned the truck where I'm use to and had to walk all the way in. When I did I was advised to move the truck. I'm disabled and could barley get in and out of the truck as is. This was the the worst experience at this location.

melissa L.
Clasificación:

El cliente no dejó un comentario.

Dominic C.
Clasificación:

El cliente no dejó un comentario.

MIGUEL G.
Clasificación:

El cliente no dejó un comentario.

Hector G.
Clasificación:

El cliente no dejó un comentario.

Regis N.
Clasificación:

El cliente no dejó un comentario.

APRIL T.
Clasificación:

Great customer service very professional and pleasant

Paulo P.
Clasificación:

Excellent customer service team, great vehicle and equipment! Thanks again!

enrique G.
Clasificación:

The employee who helped me was very professional, knowledgeable, and friendly.

Cierra M.
Clasificación:

This last go around was a bit disappointing. They canceled my rental without even calling or letting me know. I got there a little late and spent 15 mins trying to figure out how to use the online check in thing. I feel like the whole point, especially right now is to avoid human contact... because we're in a pandemic. The truck was fine, but the back was dusty and full of dirt. Which again would've been fine if the first part of the experience wasn't me having to go find out why my appointment was cancelled and the big sign inside The truck saying that we'd be charged $25 for not sweeping and cleaning it ourselves. This isn't my first rental with a Uhal and usually I either get a cal or an email the day of to make sure I'm coming, make sure I know where to go, where the equipment is, etc. just a disappointing experience comparatively.

Theresa B.
Clasificación:

El cliente no dejó un comentario.

Cecil B.
Clasificación:

El cliente no dejó un comentario.

John E.
Clasificación:

El cliente no dejó un comentario.

Maria F.
Clasificación:

Friendly staff, fast and efficient! I live out of town and they helped me out with getting the best price and equipment on a Sunday! The staff is great!

Mark D.
Clasificación:

El cliente no dejó un comentario.

Kaitlyn H.
Clasificación:

El cliente no dejó un comentario.

PAULO R.
Clasificación:

Associate was very help.

Rachel A.
Clasificación:

El cliente no dejó un comentario.

Gary S.
Clasificación:

El cliente no dejó un comentario.

Michael K.
Clasificación:

Waiting time for phone call. Needed to make an adjustment to my reservation which I couldn't do online. Waited about 20 minutes to get someone on phone. Once I did, it only took a few minutes to fix. The representative was very helpful.

JACKIE M.
Clasificación:

El cliente no dejó un comentario.

RAVEN L.
Clasificación:

El cliente no dejó un comentario.

MARTHA W.
Clasificación:

The staff at this location was excellent! Super nice

Alex C.
Clasificación:

When you say extra equipment is on the truck...make sure it's on the truck. And why do I put a credit card on #1 my account and #2 the reservation, but when you want to charge it to the credit card on the account you don't show one. Especially when I'm on the phone with the office and looking at the default card online at my place of work.

STANLEY D.
Clasificación:

Everyone was friendly and polite

EGNIO C.
Clasificación:

El cliente no dejó un comentario.

Franco N.
Clasificación:

The hood flew up while I was on the highway and almost caused me to wreck. Took me a while to discover why, but none of the hood latches were secured.

Michael T.
Clasificación:

El cliente no dejó un comentario.

KELLI C.
Clasificación:

This was a HORRIBLE moving experience bc of this location. I would like someone to contact me about this issue.

Justin S.
Clasificación:

El cliente no dejó un comentario.

Richard B.
Clasificación:

The number of miles allowed from Lubbock TX to West Jordan UT, was not enough to make it. I was charged an extra 229 for mileage. This insulting, not giving enough mileage forcing me to pay more than advertised. I will never use Uhaul for any move again.

Pamela R.
Clasificación:

Nothing!

HELIBERTO B.
Clasificación:

El cliente no dejó un comentario.

JOSEPH M.
Clasificación:

El cliente no dejó un comentario.

Baltazar M.
Clasificación:

No improvement needed. Nicholas handled the turn-in of the equipment very professionally. The whole experience with U-Haul was very pleasing. Staff very friendly and everything from going to location to logging in to U-Haul account was very user friendly. Would definitely use U-Haul services again and would recommend to family and friends.

Andrej V.
Clasificación:

I made a reservation and planned around it. I'm not happy that I got a call 2 days before to confirm and the truck I reserved was not available so I had to push all my plans back. I also ended up paying more than what I was quoted... besides this I was happy. I would be happier if the quote was accurate and if I could rely on the reserved time .

Ruby R.
Clasificación:

El cliente no dejó un comentario.

Tony G.
Clasificación:

El cliente no dejó un comentario.

Joachim J.
Clasificación:

El cliente no dejó un comentario.

MICHAEL ANDREW S.
Clasificación:

El cliente no dejó un comentario.

Tony G.
Clasificación:

El cliente no dejó un comentario.

Alicia R.
Clasificación:

El cliente no dejó un comentario.

Jeffrey L.
Clasificación:

I did have a little problem finding a vehicle that they approved of to haul their trailer with.

Howard M.
Clasificación:

The young man came out and met me outside was courteous and helpful I will use them again if I need them

John A.
Clasificación:

El cliente no dejó un comentario.

Vickie H.
Clasificación:

My experience was great. Fast convenient and friendly. Thanks guys!

Michael L. | Overall Experience |
Clasificación:

No problems whatsoever. Easy move in and move out.

Joni M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Linda J.
Clasificación:

El cliente no dejó un comentario.

MICHAEL J.
Clasificación:

Windshield and internal cab had bird feathers on it so doubtful it had been washed recently, if at all since last rental. The website urges registration for self checkin but this location does not support that process at along way. You must go inside and wait 30m to 1 hr in line behind everyone else until the nice but slow moving guy Mgr gets you checked in manually, redoing the entire registration process all over again anyway. I would also note I did not drive any extraneous miles but when I turned the truck in I had only 23 allowable miles left- ok no problem but the number seems too tight . If I would have gone a different route it may have blown thru it.

Gregory O.
Clasificación:

Smooth and quick rental. Trailer seemed to have a lot of mileage, but was clean and fine for local use.

JAMES K.
Clasificación:

I will be making a phone call tomorrow to the corporate office about what one of your locations did. The location in Lubbock that I visited was somewhat helpful but your location in Minnesota made the mistake. Let me begin, my account was mistakenly charged $941. That's right $941. What am I suppose to do until I get my funds back from your refund???? This is the worst thing you can do to a customer. Do your employees not double check what they are doing? I am beyond angry.

DOMINIC C.
Clasificación:

El cliente no dejó un comentario.

Leticia S.
Clasificación:

n/a

Brittany M.
Clasificación:

El cliente no dejó un comentario.

JOHN C.
Clasificación:

El cliente no dejó un comentario.

Christopher F.
Clasificación:

I recommend a representative of Uhaul call a customer if there has been a change to their reservation. I received my confirmation and overlooked the fact that my pick-up location was changed. It caused some inconvenience with my scheduled movers.

David S.
Clasificación:

Box was very poorly packed, broke the legs on my 85” TV, drop off and pickup at my new home was great and she was very polite. The movers that were used were not worth the money

KYLE S.
Clasificación:

El cliente no dejó un comentario.

KENTON W.
Clasificación:

El cliente no dejó un comentario.

Raven J.
Clasificación:

Uhaul has come a long way. The automated way of handling vehicle damage is perfect and the customer service was excellent picking up and dropping off.

John H.
Clasificación:

El cliente no dejó un comentario.

Kenneth H.
Clasificación:

El cliente no dejó un comentario.

Shelby N.
Clasificación:

I rated this location above average. They would have received an excellent rating except for the following: The fuel gage said it was slightly over 3/4 when I picked it up. I took video of it to prove it. My contract said it was 15/16 full. I had them come out and check the setting and they said, "it was close enough". I didn't have time to argue about it as I was on a deadline. I showed this to the receiving U-Haul office in Leander, TX, and they agreed with me.

Mickey S.
Clasificación:

Made it so easy

Ray J.
Clasificación:

El cliente no dejó un comentario.

JAMES O.
Clasificación:

El cliente no dejó un comentario.

Gerald L.
Clasificación:

El cliente no dejó un comentario.

MARK H.
Clasificación:

El cliente no dejó un comentario.

Evelyn L. | Overall Experience |
Clasificación:

Over priced with no amenities

Hope H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brenda L. | Overall Experience |
Clasificación:

There is no elevator to the top floor therefore I could not move more items inside,

RONDA S. | Overall Experience |
Clasificación:

We have stored our college student's belongings at U-Haul every summer. This year, we stored longer due to leaving early because of the Pandemic. Move-in was very easy. Move-out was delayed when we discovered a small number of "baby" roaches crawling around some our boxes and seeming to come from a neighboring unit. I believe the roaches were a new addition in our 5 month of storing items. Just beware that while U-Haul does all it can (spraying for bugs, etc.), storage neighbors may not be as conscientious or even aware they have a pest problem. Our move-out took an extra hour and a half since we went through everything thoroughly looking for "baby" roaches and repacking in vacuum zipper bags.

Edith G. | Overall Experience |
Clasificación:

I'm a Red Raider Mom I definitely recommend this location with the coronavirus going on they gave my son a discount for been a Texas Tech Student recommend a climate control unit We as family are really happy my Son is going back to classes Monday and he needed his stuff that's the only reason we move out thank you so much.

DELBERT PAUL L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

diane v. | Overall Experience |
Clasificación:

Brandon was very friendly and so was anyone else we came into contact. The problem was when I 1st rented the unit I told the lady exactly what I needed and the 8x8x6 was not big enough. We also rented a unit that was refrigerated and it was hot in there. So I had to rent a 2nd unit.

ERIC G. | First Impressions |
Clasificación:

Your questions above are deceiving. Of course people can be friendly, but not know what they are doing. The first employee who helped me, could not figure out the computer system. I had to give personal information, and list references for the employee, at least three times. A second employee got involved, and also could not help me because he could not figure out how to list the references properly. Nearly an hour later it was only a third employee, who could finally figure out how to help me and get me out of the store. Quite simply it was the most awful customer service I have ever received at any time at any storage facility in my entire life. The above questions, asking people to rate certain criteria from one star to five stars, does not allow proper evaluation of how poorly my experience went. I am keeping the unit, because it is close to my home and convenient. But if I had the choice I would’ve just dropped the entire transaction, and gone to a different U-Haul location. It was very difficult.

Christine Y. | Overall Experience |
Clasificación:

Storage unit leaked when it rained!

ROSALYN T. | Online Move In |
Clasificación:

initially could not understand the multiple keypad set up for building entry as it was not clear from the email.

Sally S. | Overall Experience |
Clasificación:

I lost several boxes of possessions to a huge termite infestation. I only used this location for six months. The original reservation for a larger room was not honored, so I had to use 2 smaller rooms, and the infestation occurred in the non-climate controlled room I was forced to use. I have never lost possessions to this kind of damage before in any other storage facility. I would not recommend this location to anyone.

Jesse U. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Hope H. | First Impressions |
Clasificación:

This was the best moving experience I’ve ever had. I feel like I made a great choice in where to store my things. The staff was quick, yet very knowledgeable and friendly. I would recommend them to anyone looking for moving and storage needs.

joe m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Scott T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sytobia H. | Overall Experience |
Clasificación:

Even though I had a few problems. Overall, it wasn't so bad.

Joann r. | Overall Experience |
Clasificación:

Always helpful whenever we encountered any issues with access to our units and quick to be of convenience when we had and issue with our previous truck rental.

GISELA M. | Overall Experience |
Clasificación:

The walls are put together with poorly constructed sheetrock, which was easily broken by a neighboring unit. There's only 1 layer of sheetrock between each unit, thereby making it unsecure. oneuuu

Sally S. | First Impressions |
Clasificación:

Excellent all around.

Josh C. | First Impressions |
Clasificación:

I was expecting a time consuming experience renting a new storage unit, but was given a quick and easy time at the 34th location. The associate was friendly and very helpful. Will definitely use again

Salina L. | Overall Experience |
Clasificación:

The staff were always very helpful and friendly. The storage unit seemed secure. We did have water come in to our unit somehow and when we emptied it we had to leave a few things out to dry.

Marco T. | Overall Experience |
Clasificación:

Staff was very nice and helpful

pam h. | First Impressions |
Clasificación:

I left something very valuable to me in the glove box and the man at the counter went above and beyond to find the truck and return it to me. Thank you

Romulo S. | Overall Experience |
Clasificación:

Everybody was extremely helpful and professional, thank you.

STEVE B. | Overall Experience |
Clasificación:

Great place, just sometimes so busy they couldn’t take care things in a timely manner

connie b. | First Impressions |
Clasificación:

Very accommodating!!!

Louis B. | Overall Experience |
Clasificación:

Moving is a hard process but uhaul made it a bit easier. Thank you uhaul!

Edmanuel F. | Overall Experience |
Clasificación:

Fernando helped me out with my Uhaul trailer and storage rental. The whole team treated my family with respect and they were very knowledgeable about logistics.

Ezequiel A. | First Impressions |
Clasificación:

Have used this U-Haul location numerous times over the past 15 years for renting moving vehicles, buying boxes, etc and now renting a storage unit...always have a great experience!! Thank you!!

Isabel G. | First Impressions |
Clasificación:

Everyone very friendly

TERRAL K. | First Impressions |
Clasificación:

Great way to store the college kid's stuff for the summer. Quick, easy transaction during an incredibly busy day for them.

Ferney E. | First Impressions |
Clasificación:

The gentlemen was very friendly, helpful and timely.

Lauren B. | First Impressions |
Clasificación:

The service was quick and efficient. I was well informed thanks to the staff.

Janet M M. | Overall Experience |
Clasificación:

Katina is the best! Great attitude! Very helpful!

Glenn R. | First Impressions |
Clasificación:

Great Service!

Nancy B. | Overall Experience |
Clasificación:

Excellent services

Pedro R. | First Impressions |
Clasificación:

Great customer service! Very friendly personnel and eager to help

agrora i. | Overall Experience |
Clasificación:

Great customer service

Angela W. | Overall Experience |
Clasificación:

n/a

Amy S. | Overall Experience |
Clasificación:

Very nice storage facility will definitely use facilities again

Lachelle C. | First Impressions |
Clasificación:

Very helpful and kind!

Jesus E. | Overall Experience |
Clasificación:

Great customer service and friendly staff

Troy N. | First Impressions |
Clasificación:

Staff (I cant remember his name) was very helpful and courteous.

kumar s. | Overall Experience |
Clasificación:

Our u box service was excellent

ron c. | Overall Experience |
Clasificación:

Good experience!

Deidrick M. | Overall Experience |
Clasificación:

This is a wonderful facility and I’m always happy to interact other the friendly staff

Daniel C. | Overall Experience |
Clasificación:

Everyone there was very helpful. Thank you

Elizabeth N. | Overall Experience |
Clasificación:

*****....5stars

Cassidy S. | Overall Experience |
Clasificación:

They were quick and efficient.

Angela W. | Reservation |
Clasificación:

I did calling to postance from that date to this Thur but I'm planning to calling agin to postance oct 4 due I'm not rent anything like truck or van or u hual truck nothing just storage due I don't dl

Kitha E. | Overall Experience |
Clasificación:

Yes!! I would definitely recommend this storage the staff were very helpful and friendly ... Thank y'all

lena c. | Reservation |
Clasificación:

The service was great and the employees were helpful.

Daniella R. | Overall Experience |
Clasificación:

Horrible. If I had to describe my experience in one word, Horrible would be an understatement. After My storage was broken into, and after call after call, the management was never helpful. At all.

Brenda M. | Reservation |
Clasificación:

We received great customer service. Everyone was friendly and helpful.

jan h. | Overall Experience |
Clasificación:

We have used this facility several times for climate controlled storage during the summer months. The staff is always helpful and friendly, the storage unit is always clean and well lit. Great place!

RONDA S. | Overall Experience |
Clasificación:

We will use again

Ben G. | Overall Experience |
Clasificación:

Great customer service

Paul E. | Overall Experience |
Clasificación:

Had to wait in line for a very long time for both my visits. Could not find a phone number to directly call the facility, corporate number failed to transfer me properly after speaking with agents.

Darohn F. | Overall Experience |
Clasificación:

I was disappointed and had to return the next day to retrieve my items. I had no idea when renting a U-box, a 24 hour advance notice is needed. I think this information need to be stressed at first

Brianna M. | Overall Experience |
Clasificación:

Extremely understaffed Most staff lacked knowledge on services

Ashley E. | Overall Experience |
Clasificación:

A transaction was made in error to my card. It took MULTIPLE phone calls & emails to get it resolved. Staff were rude, unhelpful, & provided horrible customer service in response to THEIR error.

Jamey G. | Overall Experience |
Clasificación:

You are severely understaffed. This was my fourth visit to your store and there was ONLY 1 staff Member at the counter. There was a line almost to the door. This was a Saturday before school

Charles E. | Overall Experience |
Clasificación:

Staff has been courteous and very helpful

Dannielle L. | Reservation |
Clasificación:

The salesman/employee was awesome!!!! Computers/internet was running slow and he had to reboot them. He Was patient and professional. I will definitely recommend

WILLIAM P. | Overall Experience |
Clasificación:

We moved out in Feb 2018, continued to be billed afterwards. They lost the key to our unit and we had to call corporate to get the facility to help us and tell them to pay a locksmith! Nightmare!

Kindra H. | Overall Experience |
Clasificación:

I did not see the facility but they were very helpful and professional

JEREMY W. | Overall Experience |
Clasificación:

The facility was always clean outside. However, upon moving out we found dead rats and there was rat urine all over a lot of our furniture & feces on the floor. Ruined some of our furniture and rugs.

George P. | Overall Experience |
Clasificación:

everyone went out of their way to help and to make things go smoothly.

Evan G. | Overall Experience |
Clasificación:

I waited almost 2 hours to pick up my U-box. Only 1 employee apologized while others I talked to could not even pretend to care about the inconvenience.

kayla m. | Overall Experience |
Clasificación:

Our bill date was the 27, we moved out of the storage unit on the 1st before 3 PM. We were told we wouldn't be billed and it would be waived. They lied and charged us 140$ for three days.

joey h. | Overall Experience |
Clasificación:

The most frustrating thing was going in person to say I was going to be a couple days late but payment was assured, and then 1 day or 2 days past due getting a very threatening letter about auctioning

mallory B. | Overall Experience |
Clasificación:

This place is always helpful and son easy to work with. The people are really nice and so polite!!! I have used this location for my daughter's college moving for three years.

KATELYN S. | Overall Experience |
Clasificación:

Awesome storage facility! Always helpful & friendly! We have been able to borrow cleaning items, they have stored our loaded up trailer! They are the best! They go out of their way to be helpful!

Arthur L. | Overall Experience |
Clasificación:

1

Matthew W. | Overall Experience |
Clasificación:

I booked a storage unit over a month ago and was assured It would be available. It wasn't.

Beryl R. | Overall Experience |
Clasificación:

Everything went fine. We had no problems. If ever we need again I feel we will use uhall again. Mr Reagan

Cadeidra J. | Overall Experience |
Clasificación:

Great service

No se han enviado comentarios para esta ubicación.

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