Comentarios del cliente para U-Haul Moving & Storage of Lubbock

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Lubbock

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Marco T. en

Grado:

Staff was very nice and helpful

Kelly A. en

Grado:

El cliente no dejó un comentario.

Alice G. en

Grado:

El cliente no dejó un comentario.

pam h. en

Grado:

I left something very valuable to me in the glove box and the man at the counter went above and beyond to find the truck and return it to me. Thank you

Randy W. en

Grado:

El cliente no dejó un comentario.

Patricia G. en

Grado:

El cliente no dejó un comentario.

Angela J. en

Grado:

El cliente no dejó un comentario.

Jackie P. en

Grado:

El cliente no dejó un comentario.

mary T. en

Grado:

nothing

Bruce P. en

Grado:

El cliente no dejó un comentario.

Remigiusz K. en

Grado:

Great service and no problems! Very fair pricing.

DEBBIE O. en

Grado:

N/A

David H. en

Grado:

El cliente no dejó un comentario.

Bryan H. en

Grado:

Definitely an upgrade in employees. Huge improvement from a year ago from front desk to hookup and drop off. Great staff!

JEREMY B. en

Grado:

The web page didn't work properly. It didn't show my reservation so I couldn't return my truck after hours. This caused me extra charges.

Bradley P. en

Grado:

A quick pre-trip would be nice. When the attendant brought the truck to me, the windows were left a little open, overnight there was 100% humidity. There was condensation on the inside of the windshield. This is a safety hazard. It would have been nice if he had cleaned the windshield before I left.

Michale A. en

Grado:

The A/C of the Uhaul was broke. It blew hot air the entire 10 hour drive. It was not enjoyable to pay so much for a truck that wasn’t even properly working. As for the service of this location, I was impressed by their professionalism. This was the best uhaul location I have experienced.

Sanieda R. en

Grado:

We had a great experience with the Heil brothers at this location and their customer service is an Aplus keep up the good work.

Bruce M. en

Grado:

I’ve used this location before and they did great.

John G. en

Grado:

El cliente no dejó un comentario.

jason G. en

Grado:

Well we wanted a 26ft trailer. We were told they couldn't do that. They only had a 20ft one so we reserved it when we got there that day they said they had rented it out and didnt have one. Lucky for us a 26ft one pulled in and we got that - but what was the point of the reservation if they were just going to give out what we had reserved?

Randall H. en

Grado:

People were great but the process was a bit ridiculous. I know it is a result of our society, but a man of integrity should not have to have someone else called to verify that fact, just to borrow a trailer for a few hours.

Devon S. en

Grado:

El cliente no dejó un comentario.

Brenda S. en

Grado:

El cliente no dejó un comentario.

Derek Bert S. en

Grado:

El cliente no dejó un comentario.

Ronald H. en

Grado:

Found the staff to be very helpful

Shawnda W. en

Grado:

El cliente no dejó un comentario.

Herman V. en

Grado:

Great service as always

Lorenzo G. en

Grado:

Return was quick, someone was outside waiting to help me.

Christopher L. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

Courteous and professional!

Aaron T. en

Grado:

The staff member I worked with was exceptionally helpful and clear in explaining the entire rental process. Please keep up the good work!

Jackson S. en

Grado:

More inside help had a very long wait

Gian P. en

Grado:

Great customer service. Everyone was friendly and always willing to assit.

Denise R. en

Grado:

El cliente no dejó un comentario.

Carol S. en

Grado:

El cliente no dejó un comentario.

courtney S. en

Grado:

El cliente no dejó un comentario.

Charles L. en

Grado:

I received an e-mail stating my 4x8 trailer was being converted to a 4x8 cargo van which was fine. I changed the vehicle I was coming in to one without a trailer hitch. When I got there the girl told me I was incorrect and a cargo van is a trailer. I guess she thought I was stupid. My son pointed out that the visual display of available options showed trailers and cargo vans. She then told me that their cargo vans were for local use only. I had to spend an additional $120 for a 10 foot box truck because of the error. I chose not to make a scene but am highly disappointed with the service I received from U-Haul. I also was upset when the facility I chose for drop off on Monday was closed. This is a great scam to try to assess a convenience charge for unattended drop offs.

Romulo S. en

Grado:

Everybody was extremely helpful and professional, thank you.

Sue C. en

Grado:

El cliente no dejó un comentario.

ROBERT O. en

Grado:

I have used this location many times and the people have been welcoming and pleasant to work with.

STEVE B. en

Grado:

Great place, just sometimes so busy they couldn’t take care things in a timely manner

connie b. en

Grado:

Very accommodating!!!

Louis B. en

Grado:

Moving is a hard process but uhaul made it a bit easier. Thank you uhaul!

Edmanuel F. en

Grado:

Fernando helped me out with my Uhaul trailer and storage rental. The whole team treated my family with respect and they were very knowledgeable about logistics.

Ezequiel A. en

Grado:

Have used this U-Haul location numerous times over the past 15 years for renting moving vehicles, buying boxes, etc and now renting a storage unit...always have a great experience!! Thank you!!

Isabel G. en

Grado:

Everyone very friendly

TERRAL K. en

Grado:

Great way to store the college kid's stuff for the summer. Quick, easy transaction during an incredibly busy day for them.

Ferney E. en

Grado:

The gentlemen was very friendly, helpful and timely.

Lauren B. en

Grado:

The service was quick and efficient. I was well informed thanks to the staff.

Janet M M. en

Grado:

Katina is the best! Great attitude! Very helpful!

Glenn R. en

Grado:

Great Service!

Nancy B. en

Grado:

Excellent services

Pedro R. en

Grado:

Great customer service! Very friendly personnel and eager to help

agrora i. en

Grado:

Great customer service

Angela W. en

Grado:

n/a

Amy S. en

Grado:

Very nice storage facility will definitely use facilities again

Lachelle C. en

Grado:

Very helpful and kind!

Jesus E. en

Grado:

Great customer service and friendly staff

Troy N. en

Grado:

Staff (I cant remember his name) was very helpful and courteous.

kumar s. en

Grado:

Our u box service was excellent

ron c. en

Grado:

Good experience!

Deidrick M. en

Grado:

This is a wonderful facility and I’m always happy to interact other the friendly staff

Daniel C. en

Grado:

Everyone there was very helpful. Thank you

Elizabeth N. en

Grado:

*****....5stars

Cassidy S. en

Grado:

They were quick and efficient.

Angela W. en

Grado:

I did calling to postance from that date to this Thur but I'm planning to calling agin to postance oct 4 due I'm not rent anything like truck or van or u hual truck nothing just storage due I don't dl

Kitha E. en

Grado:

Yes!! I would definitely recommend this storage the staff were very helpful and friendly ... Thank y'all

lena c. en

Grado:

The service was great and the employees were helpful.

Daniella R. en

Grado:

Horrible. If I had to describe my experience in one word, Horrible would be an understatement. After My storage was broken into, and after call after call, the management was never helpful. At all.

Brenda M. en

Grado:

We received great customer service. Everyone was friendly and helpful.

jan h. en

Grado:

We have used this facility several times for climate controlled storage during the summer months. The staff is always helpful and friendly, the storage unit is always clean and well lit. Great place!

RONDA S. en

Grado:

We will use again

Ben G. en

Grado:

Great customer service

Paul E. en

Grado:

Had to wait in line for a very long time for both my visits. Could not find a phone number to directly call the facility, corporate number failed to transfer me properly after speaking with agents.

Darohn F. en

Grado:

I was disappointed and had to return the next day to retrieve my items. I had no idea when renting a U-box, a 24 hour advance notice is needed. I think this information need to be stressed at first

Brianna M. en

Grado:

Extremely understaffed Most staff lacked knowledge on services

Ashley E. en

Grado:

A transaction was made in error to my card. It took MULTIPLE phone calls & emails to get it resolved. Staff were rude, unhelpful, & provided horrible customer service in response to THEIR error.

Jamey G. en

Grado:

You are severely understaffed. This was my fourth visit to your store and there was ONLY 1 staff Member at the counter. There was a line almost to the door. This was a Saturday before school

Charles E. en

Grado:

Staff has been courteous and very helpful

Dannielle L. en

Grado:

The salesman/employee was awesome!!!! Computers/internet was running slow and he had to reboot them. He Was patient and professional. I will definitely recommend

WILLIAM P. en

Grado:

We moved out in Feb 2018, continued to be billed afterwards. They lost the key to our unit and we had to call corporate to get the facility to help us and tell them to pay a locksmith! Nightmare!

Kindra H. en

Grado:

I did not see the facility but they were very helpful and professional

JEREMY W. en

Grado:

The facility was always clean outside. However, upon moving out we found dead rats and there was rat urine all over a lot of our furniture & feces on the floor. Ruined some of our furniture and rugs.

George P. en

Grado:

everyone went out of their way to help and to make things go smoothly.

Evan G. en

Grado:

I waited almost 2 hours to pick up my U-box. Only 1 employee apologized while others I talked to could not even pretend to care about the inconvenience.

kayla m. en

Grado:

Our bill date was the 27, we moved out of the storage unit on the 1st before 3 PM. We were told we wouldn't be billed and it would be waived. They lied and charged us 140$ for three days.

joey h. en

Grado:

The most frustrating thing was going in person to say I was going to be a couple days late but payment was assured, and then 1 day or 2 days past due getting a very threatening letter about auctioning

mallory B. en

Grado:

This place is always helpful and son easy to work with. The people are really nice and so polite!!! I have used this location for my daughter's college moving for three years.

KATELYN S. en

Grado:

Awesome storage facility! Always helpful & friendly! We have been able to borrow cleaning items, they have stored our loaded up trailer! They are the best! They go out of their way to be helpful!

Arthur L. en

Grado:

1

Matthew W. en

Grado:

I booked a storage unit over a month ago and was assured It would be available. It wasn't.

Beryl R. en

Grado:

Everything went fine. We had no problems. If ever we need again I feel we will use uhall again. Mr Reagan

Cadeidra J. en

Grado:

Great service