Comentarios del cliente para U-Haul Moving & Storage of Longview

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Longview

Grado total:

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Patrick M. en

Grado:

El cliente no dejó un comentario.

Christopher M. en

Grado:

Good truck. Great service.

Chandra H. en

Grado:

El cliente no dejó un comentario.

don l. en

Grado:

the workers are always very friendly and helpful. thank you

George B. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

All staff is very helpful and friendly .We will use Uhaul in any future moves or storage needs .

Alisa S. en

Grado:

El cliente no dejó un comentario.

Alisa S. en

Grado:

Everything was great

Timothy P. en

Grado:

Everything went fast and smooth, good friendly service. ??

robert f. en

Grado:

Your obviously understaffed. Folks have to wait to long to be taken care of, no matter what day, or time of day. Other wise, it's a wonderful facility. Wish we had a small outlet here in Cathlamet, WA. (perhaps 4-6 total vehicles of various types), as we have to drive 28 miles just to get to your location. I, for one, would use it frequently.

Kathleen B. en

Grado:

Thank You --- the rental process, from start to finish, was the easiest part of the move!

Vickie F. en

Grado:

Clean truck better. Windsheild was hard to clean for old lady or short person. Dead bugs on it. Also truck was dirty on outside.

George - Nancy B. en

Grado:

El cliente no dejó un comentario.

Elaine M. en

Grado:

First time using the 24/7 experience. Picking up the truck was a little confusing and time-consuming. I was there to pick it up at 7 but didn't get into the truck until 7:30 which ate into my 4-hour window. I believe my next time will be a lot better now that I know the routine.

Marlin B. en

Grado:

wrong answers on rates and hitch equipment

Tim W. en

Grado:

While the staff and actual storage room continued to be very good, the access gate has been disabled for several weeks. This reduced security and caused inconvenience. No indication of repairs planned

Jill S. en

Grado:

CJ was awesome helping us figure out our issue with the trailer we picked up at 955 N Columbia Blvd Portland, OR 97217. The trailer lights were working fine when we picked it up in Oregon, but they went out the following morning. We had to pull everything out of the cargo trailer and move it all into a different one.

Brian M. en

Grado:

Fast drop off and convenient location.

Jeremy F. en

Grado:

El cliente no dejó un comentario.

Maureen D. en

Grado:

This location was friendly, helpful, and easy to find. They had staff to help with our return report for the condition of the truck and problems encountered with trailer.

Roger S. en

Grado:

El cliente no dejó un comentario.

Michael L. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

Miki R. en

Grado:

El cliente no dejó un comentario.

Morris M. en

Grado:

Consistency from agent to agent

Kenneth C. en

Grado:

tried to rent one in Kelso first, but the only car dolly was broken, so had to cross town to Longview to get one, probably spent more than 2 hours getting the trailer. Also, 2 telephone contacts for renting a car dolly, in addition to my contact info, don't remember that being normal on previous rentals with uhaul.

Carol L. en

Grado:

The service was very good. The door of the trailer could be easier to open.

BRYAN B. en

Grado:

I paid rent for 10 years, all the rate hikes, paid the ridiculous late fees when i was late. In all over $6000.00 and they wouldn't refund my July 2019 rent when we moved out on the 1st.. FU uhaul!!!

Scott D. en

Grado:

would be easier to have truck be filled up, so it at the pump the customer can just refill it. Instead of using the estimate chart

samuel p. en

Grado:

Thank you for your wonderful service. We were very pleased with our units.

Serena L. en

Grado:

Great customer service by Ben and Maria, and the other young man. (Sorry, I don’t remember his name, he wears a man bun though) very friendly and informative! Glad I called UHaul 1st!

Kimberly N. en

Grado:

El cliente no dejó un comentario.

Timothy C. en

Grado:

El cliente no dejó un comentario.

Karen C. en

Grado:

El cliente no dejó un comentario.

David H. en

Grado:

El cliente no dejó un comentario.

lisley d. en

Grado:

El cliente no dejó un comentario.

Roger B. en

Grado:

Amber the manager at the Longview Washington location was extremely professional, courteous and knowledgeable!

Susan H. en

Grado:

Perhaps the problem is with corporate policy and how the agent remains firm to the policy and does not "give" when a customer expresses a concern. As I mentioned previously, I had been cheated 1/16 tank gas. When I returned the truck at this location, I returned it full. I get no credit of the overpayment. As a consumer, we have no idea how much gas its going to take to fill to the 15/16 mark. We are getting burned. When I made the reservation, I did not see anywhere that I could change the mileage. My destination was a Cathlamet storage unit but the nearest return location was Longview. The agent questioned my need for an additional 48 miles. I had to pay an additional $20. Attitude is everything. And the sense of being ripped off does not play to customer loyalty.

Tina P. en

Grado:

El cliente no dejó un comentario.

roanna s. en

Grado:

The gentleman who helped us was so great!! The on line thing was a huge disappointment and disaster!! It was confusing and no one told us we had to do all this on line to pick up before the store opened so we sat in the parking lot trying to figure it out completely frustrated and furious, this took almost an hour while others were waiting to help us move!! This was so inconvenient and had we known what to do in the first place it may not have been as bad however the woman who I initially had spoken to about the rental was so pushy she only cared about getting my credit card number and failed to tell me the whole process. This was not a good experience and put us an hour late in leaving!!!

James R. en

Grado:

El cliente no dejó un comentario.

Gerald P. en

Grado:

I have been renting U-Haul equipment for over 51 years. I have tried the others, but I will stay with U-haul. Longview people are the best!

Teddy P. en

Grado:

I was given good service.

Warren W. en

Grado:

My needs were met. the price seemed a little high.

Carolyn N. en

Grado:

El cliente no dejó un comentario.

Keith S. en

Grado:

El cliente no dejó un comentario.

Alexa shyann M. en

Grado:

El cliente no dejó un comentario.

Heather B. en

Grado:

El cliente no dejó un comentario.

STEPHEN B. en

Grado:

El cliente no dejó un comentario.

Alexa-Shyann M. en

Grado:

El cliente no dejó un comentario.

Jennifer R. en

Grado:

It was under staffed and they had no clue about mobile check in or pick up, so we still had to wait in a long line.

tasha u. en

Grado:

I think if someone emails you that you should email back I told you when I could pay and you still charged me the 20 fee so instead of paying 29.95 I had to pay 49.95 so I packed my stuff up and left

Donna D. en

Grado:

El cliente no dejó un comentario.

Irene R. en

Grado:

When I got the Uhaul...it was apparent the fuel wasnt full. Just below the "F" mark. Whatever. I took pictures as proof but filled it full before I returned it. Please make sure that tanks are actually full before sending off with a customer.

robert p. en

Grado:

El cliente no dejó un comentario.

Rob s. en

Grado:

Friendly service

Art K. en

Grado:

El cliente no dejó un comentario.

Jack D. en

Grado:

El cliente no dejó un comentario.

Victor W. en

Grado:

El cliente no dejó un comentario.

Mark T. en

Grado:

I have never had an issue with this location. They have always given me excellent customer service!!

Randall H. en

Grado:

El cliente no dejó un comentario.

Rikki A. en

Grado:

Quit sending me these

Shanon S. en

Grado:

They said I had 3/8 of a tank of fuel when all I had Was 1/4 of a tank. It took FOREVER even though I had done everything online she couldn't figure out what truck I was taking. It ended up costing me A LOT MORE MONEY than it was suppose to. I wanted boxes I reminded her she flaked twice finally after waiting another 20 minutes I just went elsewhere and got them. Overall VERY unhappy!! As if moving isn't hard enough....

Sherry L. en

Grado:

El cliente no dejó un comentario.

Derek M. en

Grado:

El cliente no dejó un comentario.

Dean M. en

Grado:

Easy in, Easy out no hassles.

Bruce P. en

Grado:

El cliente no dejó un comentario.

cynthia g. en

Grado:

I've had this storage unit for many years, and have had a very good experience every time I've go e to the site. Thank you for taking care of our storage needs.

Greg L. en

Grado:

El cliente no dejó un comentario.

stacy r. en

Grado:

The management is VERY RUDE. When customers are waiting to turn in a vehicle and you just ignore them to the point where our return was almost late because you failed to get off your butt and check the vehicle and then don’t apologize for not acknowledging the customer and hiding in your little back office it’s very annoying. Also we got charged extra but it wasn’t explained and the invoice emailed to me didn’t have an explanation either.

Eric M. en

Grado:

Dropped off truck after closing hours.

Tina D. en

Grado:

I had the truck check in within 2 minutes of pulling up. Great service.

Jim B. en

Grado:

Excellent rental experience.

cat l. en

Grado:

El cliente no dejó un comentario.

Paul H. en

Grado:

Other than windshield being covered with squashed buhs, no complaints....Amber was awesome

Christina M. en

Grado:

El cliente no dejó un comentario.

Nash L. en

Grado:

El cliente no dejó un comentario.

Brent W. en

Grado:

El cliente no dejó un comentario.

TRAYCE L. en

Grado:

do not send a offer of 265 via email and not honor it charging me 364 on the 15' van l rented. when l inquired at store they said they were not able to help. super frustrating.

JANICE C. en

Grado:

U~haul is great!

Jonathan L. en

Grado:

El cliente no dejó un comentario.

patrick m. en

Grado:

El cliente no dejó un comentario.

Gary C. en

Grado:

Make sure the mirrors are properly adjusted for the driver.

Larry S. en

Grado:

keep it up!

michael f. en

Grado:

El cliente no dejó un comentario.

Darren I. en

Grado:

El cliente no dejó un comentario.

Gretchen P. en

Grado:

the staff has been exceptionally helpful no matter what I have been asking. I have recommended them to several others

Bill W. en

Grado:

El cliente no dejó un comentario.

Josh T. en

Grado:

El cliente no dejó un comentario.

Mariah s. en

Grado:

Fix the horrible customer service from the folks at y'alls call centry.

Fletcher B. en

Grado:

El cliente no dejó un comentario.

timothy g. en

Grado:

El cliente no dejó un comentario.

roger b. en

Grado:

Kind of crowded for customer parking, storage parking amd check-in area.

Myrna M. en

Grado:

Lost my pod. Gave me the run around. After found and wanted delivered almost delivered to wrong place. Been told by at least five people management would call me back never did. All my furniture was damaged. Waste of money and time.

linda k. en

Grado:

Go back to having tanks full. It was a hassle and it cost us when we were not reimbursed for the extra fuel in tank above the 1/4 tank mark. When we had to return with full tank the we paid for exactly what we used.

charles m. en

Grado:

No issues

matthew s. en

Grado:

I regularly rent trailers from this location and I always get good service.

mike b. en

Grado:

The staff at this location is extremely helpful. They realize that moving time can be stressful and go out of their way to make things as easy as they can.

cheryl h. en

Grado:

El cliente no dejó un comentario.

dawn j. en

Grado:

I didn't like the automated phone system. I tried to call twice to let you know I was going to be late, but I didn't have time to sit on hold for 20-plus minutes.

Lyle B. en

Grado:

El cliente no dejó un comentario.

Amanda G. en

Grado:

Very quick and efficient!

barb b. en

Grado:

Troy Packard was wonderful and gave us good advice.

Patricia C. en

Grado:

Everyone was very helpful. We had an at ease travel. Made everything great!

Victor L. en

Grado:

El cliente no dejó un comentario.

ROBERT J. en

Grado:

I had ordered an appliance dolly and didn't get one once I reached my destination. The employee credited my bill but would have been nice to get what I preordered online.

James R. en

Grado:

El cliente no dejó un comentario.

Carol H. en

Grado:

Show us where the truck is, in the lot. Take the advertisement out of the window. Don’t make the customer do it. It would be confusing for a first time renter to go through the pick up process. Don’t leave a hand cart and blankets in the van if the customer doesn’t want them. It takes up valuable space that can be used for storage. When I say I don’t want a hand cart - I mean I don’t want a hand cart. It doesn’t mean - make me pay for unusable space because I’m to stupid to know if I need a hand cart and blankets. I found the return to be a wonderful, hassle free experience

charlotte p. en

Grado:

Customer service representatives top notch/ in helping me understand everything they r quality 10 employees/ prices excellent and affordable thank you

barb b. en

Grado:

Ben seemed to think because I was a woman, I wouldn't be able to back the truck up properly to a trailer and instructed my husband to do it. Not impressed. Troy, however, was super nice and very helpful.

ROGER S. en

Grado:

El cliente no dejó un comentario.

larry b. en

Grado:

BIG RIPOFF ADVERTISE $19.99 ENDS UP AFTER ALL THE ADDITIONAL CHARGES OVER $100.00 FALSE ADVERTISING!! BIG RIPOFF!!!

francisco r. en

Grado:

El cliente no dejó un comentario.

richard s. en

Grado:

Connie was perfect I rent again because of her

Matthew W. en

Grado:

The truck was worn out. Loud clunk and rattle in the front end. Transmission didn't want to shift. Worse of all no ac on a hot day

James H. en

Grado:

El cliente no dejó un comentario.

Alexa M. en

Grado:

El cliente no dejó un comentario.

conrad m. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

very professional!!!!!

les t. en

Grado:

El cliente no dejó un comentario.

Ralph H. en

Grado:

More front desk help

marc s. en

Grado:

We have rented from Longview U-haul many times, and they have always been friendly and helpful.

Karen J. en

Grado:

El cliente no dejó un comentario.

Darren I. en

Grado:

El cliente no dejó un comentario.

Cori C. en

Grado:

They didn't think I should if been charged more then what I ordered. Very nice & a quick in & out. Very friendly guys!

Irene R. en

Grado:

El cliente no dejó un comentario.

Donald S. en

Grado:

Credit card device wasnt cooperating, took excessive time to pay.

robert g. en

Grado:

Return truck to the location that the customer gives you not 5 miles away and then charge for extra mile . It would have been a 1.5 mile walk back to my house not 6.5 miles Think I will try budget next time.I have always Used Uhaul in the past

Robert T. en

Grado:

Many items come in 12 foot lengths. Lumber,for example. But your trailer is 11 feet 10 inches. When you buy new ones, get the interior dimensions to 12 feet, or even an inch longer.

David A. en

Grado:

El cliente no dejó un comentario.

terry l. en

Grado:

El cliente no dejó un comentario.

Vincent L. en

Grado:

El cliente no dejó un comentario.

Craig C. en

Grado:

El cliente no dejó un comentario.

Mike D. en

Grado:

Excellent customer service!

Javier R. en

Grado:

Take cared of my every needs

allan a. en

Grado:

Fast and friendly!

STAN D. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

Not charge some one $5 because they brought to a closer location than U-Haul wanted me to bring it to and they still charged me when I brought it back a day early

Ryan S. en

Grado:

El cliente no dejó un comentario.

Zachary H. en

Grado:

I have rented from this location on multiple occasions. I never had any problems until this trip. While we did experience a tire blow out and brakes on the trailer locking up, uhaul's roadside assistance was VERY helpful and upon our return, the folks here took GREAT care of us as well. They didn't charge us for any of the rental. Perfect customer service and I will absolutely come back to this location again.

Janice L. en

Grado:

El cliente no dejó un comentario.

Paoli B. en

Grado:

El cliente no dejó un comentario.

Steven M. en

Grado:

El cliente no dejó un comentario.

Jeff L. en

Grado:

El cliente no dejó un comentario.

Megan O. en

Grado:

My bill was double what it was supposed to be. Not very happy at all.

William M. en

Grado:

People had great personalities, knew their business, fast efficient workers, were helpful and curious. Thank you

Kory M. en

Grado:

El cliente no dejó un comentario.

Brianna W. en

Grado:

El cliente no dejó un comentario.

Anna R. en

Grado:

I've used this location before for a UHaul dropoff but this was my first pickup. Though the store was surprisingly busy when I arrived, the staff moved through the reservations as efficiently as possible and were polite and professional. I was surprised I wasn't asked to document damage on the truck before leaving the lot, something that I've done for past UHaul rentals, but most of the previous damage (which was largely small dings and scratches) was already marked with small 'x' stickers. Otherwise it was a fast rental process once an employee got to us. I'd done a lot of pre-registration work online, so that may have helped, too.

ROBERT W. en

Grado:

El cliente no dejó un comentario.

LeRoy P. en

Grado:

Great customer service

Linda H. en

Grado:

El cliente no dejó un comentario.

adam s. en

Grado:

They will raise your rates every 6 months until you are forced to close the account. I asked 3 times in 2017 to have due date changed. Eventually told process was so complicated that manager refused.

life w. en

Grado:

El cliente no dejó un comentario.

TERESA S. en

Grado:

El cliente no dejó un comentario.

Craig C. en

Grado:

El cliente no dejó un comentario.

mike b. en

Grado:

El cliente no dejó un comentario.

mike p. en

Grado:

El cliente no dejó un comentario.

Grady t. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

El cliente no dejó un comentario.

Donald S. en

Grado:

Everything went as respected.

Steve M. en

Grado:

Everything was good, friendly, helpful staff no problems.

ROBERT R. en

Grado:

box truck rear tires that I rented had no tread and were down to the wear marks on all 4 tires in the rear. this made it really hard for me to pull up my slight incline gravel driveway on the rainy weekend we were moving. The front windshield was pretty filthy as well. other than that it was pleasant. quick easy rentals

Mike S. en

Grado:

Benjamin in Longview, WA was friendly, knowledgeable and helpful. He checked out and checked in the truck. He was careful to make note of the details of the rental. He’s an asset to U-Haul. Thank you. Mike Scott (813) 431-8304

curt o. en

Grado:

El cliente no dejó un comentario.

dawn a. en

Grado:

Was very busy. Needed another person at the front counter. Took too long to pick up the truck to get on the road.

Steven H. en

Grado:

El cliente no dejó un comentario.

Victor L. en

Grado:

El cliente no dejó un comentario.

Malissa C. en

Grado:

Everything was great!

RHONDA G. en

Grado:

They are always very helpful.

RHONDA I. en

Grado:

The staff and services at this location are amazing. They go above and beyond! Thank you for the many years of professional & caring services, it has truly been appreciated

jeremiah w. en

Grado:

Where very helpful

Christine W. en

Grado:

My box arrived from Denver split out at the back bottom corner and no one why? Asked if maybe it had been dropped? “No it wasn’t dropped”. Then why is it splitting? “We don’t know”. Ugh!!

Steve M. en

Grado:

Everything great no problems.

Alexa shyann M. en

Grado:

Our unit got broken into, and amber was amazing. The staff was trained, sympathetic, and understanding. They went above and beyond to help us out.

kimberly b. en

Grado:

Very helpful and great customer service

lynda c. en

Grado:

I would give the facility an excellent rating except for the homeless hanging around. It was explained to me they could be there during open hours, but it's still a very uncomfortable feeling.

ROBERT T. en

Grado:

Everything was great! 15 years of service and no issues!

Todd L. en

Grado:

Amber is the best ever!

daniel b. en

Grado:

largest in area, convenient location and easy entrance access.

Ginny K. en

Grado:

The ladies that came up from Vancouver were amazing! Kind and flexible! Can park on a dime and always cheerful!

Robert P. en

Grado:

At the Longview UHaul, I encountered specific problems with the morning cleaner, which have been documented. However, the mgmt., especially Amber, were very responsive and treated me very well.

Ginny K. en

Grado:

I used the UBoxes, meeting my needs well. The ladies who delivered, picked up and moved them were exceptional. They were kind, flexible, great at parking the boxes in the smallest space! Great!!

KRISTINE M. en

Grado:

Great customer service. I've used this facility once or twice before and have always found the facility clean and well maintained. Staff is courteous, friendly and professional.

scott s. en

Grado:

Overpriced. Employees saw me as a burden.

rob b. en

Grado:

Thanks for a great experience!

PEGGY G. en

Grado:

Everyone very nice and friendly and helpful when I needed any help thanks to each one of you

Ed S. en

Grado:

Your truck/fork lift delivery team is the absolute best.

steve p. en

Grado:

Great experience on both ends. Agents very nice many thanks to Joseph Lynnwood and CJ in Longview. Ive always used UHaul and will be a loyal customer for life. Sincerely, Steve P.

Fred W. en

Grado:

Great deal of confusion in your organization had someone show up to pick up before I was ready even though I had spoken to several representatives clearly sating that I would notify when I was done.

PHILIP D. en

Grado:

Staff was very helpful. Convient location. Affordable units

Eric C. en

Grado:

The pods were awesome!

raymond l. en

Grado:

Ii was very pleased with both the staff and the facility

tracy h. en

Grado:

A bit spendy for the 5x5x8 but everything else was perfect. Thank you. ☺️👍

Edna H. en

Grado:

Staff at Uhaul of Longview (Oregon Way) is always friendly and helpful!

jasmine t. en

Grado:

Very friendly will miss having a storage

sarah h. en

Grado:

I never visited the Longview storage facility; I had the u-box delivered straight to my home. Serve was great!

renee j. en

Grado:

Great

Caleena P. en

Grado:

Very accommodating on short notice. Road Side assistance (Carl's Towing) was speedy and friendly.

mary g. en

Grado:

I was out of the storage on the July 8th and I was there and checked out and they really didn't and I was payed ahead and the person that waited on me didn't check me out you owe me money

lauren j. en

Grado:

This is an exceptional UHaul facility!!

John W. en

Grado:

Horrible guest service and treatment over the telephone. Customer service representatives on the corporate level helped out a bunch though. Though I did get charged for a furniture dolly. Never got.

Shannon M. en

Grado:

It was very stressful and unorganized. I don't have enough room in this box to give you a detailed description of everything that went wrong, which makes me feel like you don't care about my feedback.

LAURIE D. en

Grado:

Great device

kathy b. en

Grado:

A little disconcerting to have rates increased two times in 6 months. I understand the issue, however should have considered when increasing the rate the first time.

lewis r. en

Grado:

Will be returning to rent trailer to complete our move from California. You giys have been wonderful.

kenneth h. en

Grado:

Staff was great. Service was above the norm. Will use again.

patsey kay h. en

Grado:

The staff I dealt with was courteous and friendly. I would recommend it to any one seeking storage.

Karen S. en

Grado:

The reservation line sent me to the wrong location for the truck and the storage unit. The hours for storage between locations differed significantly. Closing at 7 or 8 pm is too early for storage.