Customer Reviews for U-Haul Moving & Storage of Longview

4,362 comentarios

410 W Marshall Ave   Longview, TX 75601
(Corner of Marshall 80 Hwy & Mc Cann Rd)

(903) 757-3436

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(903) 757-3436

410 W Marshall Ave
Longview, TX 75601
(Corner of Marshall 80 Hwy & Mc Cann Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy B. 
Rating:
4.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
4.0

Good job

CHASITY R. 
Rating:
3.0

Customer did not leave a comment.

jody C. 
Rating:
5.0

Customer did not leave a comment.

Stanley S. 
Rating:
5.0

Always on their game

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

LEONILA D. 
Rating:
5.0

Customer did not leave a comment.

Megan H. 
Rating:
4.0

I wish the tank had been full when I picked up my truck.

DEREK F. 
Rating:
5.0

You were great 👍

JAMES A. 
Rating:
5.0

Keep up the good work

FONZELL J. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE J. 
Rating:
5.0

Customer did not leave a comment.

Shaderic R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHUCK I. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN A. 
Rating:
3.0

Customer did not leave a comment.

RASHADA C. 
Rating:
5.0

Kristin was very courteous and efficient. The trailer was clean and ready to go at my requested time of 7:00 a.m.

Jack P. 
Rating:
5.0

This Uhaul location was much more organized and stocked than any other location that i have been to. The staff was very nice and helpful. It was a great experience overall!

ANGEL W. 
Rating:
5.0

N/A

Lashunon B. 
Rating:
3.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Try to answer phones

CRISANTA R. 
Rating:
5.0

Customer did not leave a comment.

ernest B. 
Rating:
5.0

Customer did not leave a comment.

HAROLD H. 
Rating:
4.0

Truck had a strong “gym” like odor, including the shoulder seat belt straps . A/C only worked on high.

MICHAEL T. 
Rating:
5.0

They were very helpful and always polite

Larissa R.  |  Overall Experience 
Rating:
5.0

Friendly and helpful customer service

Denise V. 
Rating:
5.0

The young lady that took care of me was awesome, I expected today standards and she went above and beyond to be sure it all was right, I will check this location first next time I have a need.

Eric S. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Austinette was excellent and my equipment was ready upon arrival. I was in/out in 10 minutes. When I returned the process was seamless. Friendly staff and well organized facility.

JOSHUA T. 
Rating:
2.0

The people were friendly, it is not their fault. It is the UHaul system, very inefficient. I used the mobile system to pickup my truck. Arrived 5 minutes early and no equipment was assigned online so had to go wait in-line. Two people working the counter with a long line. I never got to speak to anyone. I kept checking online and finally a truck was assigned, so I go outside for my truck scavenger hunt with trucks parked on both sides of the building scattered all around the parking lot. I walk and walk and do not find my truck, but see some inside the bay. So, I go back inside to get in line, but never get to the front. Then I see a truck pulling out of the bay, so I walk around behind the building where it will be parked and yes it is finally my truck. The employee was super nice and helpful. Then, I had to go through full picture process online before I could leave. Why do I have to photo up to defend myself against UHaul over charging me. UHaul should have to document the previous damages with their truck picture digital scans as it leaves the bay. The truck only had a quarter tank of gas, needed a front end alignment, and the automatic transmission did not shift well at all which created real issues on the freeway.

Terry C. 
Rating:
2.0

My rental was not ready, had to take it dirty and didn't get the correct contract based on the vehicle I took

PORSHA M. 
Rating:
5.0

Always satisfied here. Been a regular for decades and never disappointed. Wish I could say the same about all businesses I deal with

ROBERT G. 
Rating:
1.0

Customer did not leave a comment.

Angela G. 
Rating:
4.0

Picking up our rental ….Our experience was very good & made so by an exceptional uhaul employee (sorry for not remembering her name) but she was so helpful in getting us hooked up & made sure we were comfortable with the use of our trailer. She asked & said several times that she wanted to make sure we felt safe & sure of our rental experience. You should be proud to know you have someone who takes pride in her job & provides great customer service.

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL N. 
Rating:
3.0

Customer did not leave a comment.

JOHNNIE P. 
Rating:
5.0

Customer did not leave a comment.

Judith K. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL C. 
Rating:
5.0

I am completely satisfied with this location. Everyone here was very professional,well-trained, friendly, and very helpful

shirley M. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
3.0

I showed up to return equipment at 6:55 and man that was working there said he already closed. I told him I had 5 more minutes. He just shrugged. Won't be going back there. Picking up the equipment was just the opposite, the woman was the nicest person in the world

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

CLEO M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

The customer service Representative that helped me was very helpful. He went over and beyond even though I was running behind. I appreciate him having everything ready for me to go, soon as I got there.

TINA R. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
2.0

Truck was due for an oil change when received, Was all dented up and no help even after all the money i spent

PHILLIP H. 
Rating:
5.0

Nothing, very helpful staff and timely.

Robert S. 
Rating:
5.0

I think it was Brittney who helped us she was so sweet and helpful and maded sure we were taken care of . Very good place

Wayne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHERINE W. 
Rating:
5.0

Customer did not leave a comment.

MARVIN W. 
Rating:
5.0

Customer did not leave a comment.

Silver P. 
Rating:
5.0

Customer did not leave a comment.

VIRGIL W. 
Rating:
5.0

The Facility and Personnel were great! However, the 6' X 12' Trailer w/ramp was horrible!! The way they manufactured it, you only have 4'-9” of width to load cargo. 600 miles and an overnight wasted!! Very disappointed, I lost a lot of time and money over this deal.

Philip M. 
Rating:
5.0

not much

ROBERT A. 
Rating:
5.0

USB port to charge phone while driving

SCOTT T. 
Rating:
5.0

The staff was very helpful and friendly. We have used this location for renting equipment before and have positive results each time.

KATHRYN C. 
Rating:
5.0

Customer did not leave a comment.

Tessa J. 
Rating:
5.0

Customer did not leave a comment.

Wilma M. 
Rating:
5.0

The ladies there were very friendly, courteous and efficient. Didn't take long to get trailer and be on the road. Storefront was very clean and well organized.

LORRAINE B. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Domenic C. 
Rating:
5.0

Customer did not leave a comment.

GUY G. 
Rating:
4.0

It was all fine. The van stank of cigarette smoke.

CLIVE O. 
Rating:
5.0

Customer did not leave a comment.

Angelia L. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
5.0

Customer did not leave a comment.

RODERICK MAREAU P. 
Rating:
5.0

Customer did not leave a comment.

ALLAN C. 
Rating:
5.0

Everything was great!

RANDOLPH Z. 
Rating:
5.0

No need to improve anything it's a great location especially the little guy that helped me

ANGELA W. 
Rating:
5.0

Customer did not leave a comment.

VINCENT B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEBRA J. 
Rating:
5.0

Turn in place was awesome. The young lady that checked us back in was awesome & very knowledgeable.

James E. 
Rating:
5.0

It went well. Thank you

LESLIE B. 
Rating:
5.0

Fast and friendly!!

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

George J. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

LAKESHA DEMESE W. 
Rating:
5.0

Customer did not leave a comment.

samuel R. 
Rating:
5.0

All of the employees were extremely nice to my husband and me. We have had a unit for about 4 years. If i ever need another storage unit i will be back to see you. Thanks for all your help June Crane

June c.  |  Overall Experience 
Rating:
5.0

The associates that helped me were so kind and welcoming. The truck was clean and the AC worked really well! Will come back for my next move!

Raquel T. 
Rating:
3.0

Some of the employees where knowledgeable and then some didn't have a clue. They were all very nice but, there wasn't enough people there to handle all the different things coming and going. Had some issues with my lights on my truck and they helped me get that straight. I will go back and rent from this store again. Just need more people that know what they are doing

Dianne M. 
Rating:
3.0

Customer did not leave a comment.

William H. 
Rating:
5.0

I put a total of 18 miles on the truck and put $10.00 (3.45 gallons) of gas in it on my way to return it. Yet I was charged $6.00 for gas usage???

CECIL M. 
Rating:
4.0

Customer did not leave a comment.

Tammy L. 
Rating:
5.0

Customer did not leave a comment.

COLLIN N. 
Rating:
5.0

Customer did not leave a comment.

Wesley B. 
Rating:
5.0

Customer did not leave a comment.

TROY S. 
Rating:
3.0

I was charged for the padding which was already opened

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Ivan G. 
Rating:
5.0

Great customer service!! The person met me as I pulled In. She was very nice and I can't think of a better Customer service then what she gave me. I highly recommend this location and I will definitely be back.

Chris C. 
Rating:
5.0

Perfect

ALBERTUS K. 
Rating:
5.0

Jésus barda

jesus P. 
Rating:
5.0

Customer did not leave a comment.

Jana M. 
Rating:
4.0

Customer did not leave a comment.

Delmer P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Nothing

CLIFFORD S. 
Rating:
4.0

The online rental for a vehicle tow is a little discouring to use on a phone. It took several attempts to get what I needed.

ORLANDO S. 
Rating:
2.0

Customer did not leave a comment.

Adam N. 
Rating:
3.0

They never answer their phone

JAMES RAGER C. 
Rating:
4.0

Was told it had half a tank of gas, it wasnt below have a tank and was dirty in the back.

Adriana G. 
Rating:
4.0

Over all I was very satisfied with the help of your staff.

BOBBY H. 
Rating:
4.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Excellent customer service. Ive been having a rough time lately and was being pretty rude with the staff. They handled me well.

sarah b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHANTELLE K.  |  Overall Experience 
Rating:
5.0

Excellent customer service all around the board with this location. Staff members very helpful.

SONDRA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keeton j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisha R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBYN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SOGUNDA S.  |  Overall Experience 
Rating:
5.0

I had a great experience.

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUDY T.  |  First Impressions 
Rating:
5.0

Outstanding service. Could not have been more happy with the service and friendliness of Staff. Top notch

RICHARD H.  |  Overall Experience 
Rating:
5.0

It is the personnel that make a business and the employees at this U-Haul are excellent. We were greeted quickly and the were very helpful, all with a positive attitude. Thanks

RODGER K.  |  Overall Experience 
Rating:
5.0

Thank you

Nicholas S.  |  Overall Experience 
Rating:
5.0

The ladies in the morning are the greatest

RONALD J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tluang L.  |  First Impressions 
Rating:
5.0

Great experience

Becky W.  |  First Impressions 
Rating:
5.0

Great new uhaul

Alexis M.  |  First Impressions 
Rating:
5.0

Very well organized

michael w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shirley U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernard B.  |  First Impressions 
Rating:
4.0

they need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.

Richard J.  |  Online Move In 
Rating:
2.0

...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!

LaMonte W.  |  Overall Experience 
Rating:
5.0

Great people and great place

RODNEY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  First Impressions 
Rating:
5.0

Very helpful and fast

Kimberly G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STACEY S.  |  First Impressions 
Rating:
3.0

I didn't know the unit was upstairs. That was incredibly difficult and inconvenient.

Sarah B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose e.  |  First Impressions 
Rating:
5.0

Brittany was friendly and outstanding! I'm guessing she's your best employee!

Nicholas S.  |  First Impressions 
Rating:
3.0

...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...

LaMonte W.  |  First Impressions 
No reviews have been submitted for this location.

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