Customer Reviews for U-Haul Moving & Storage of Longview

5,557 reviews

410 W Marshall Ave   Longview, TX 75601
(Corner of Marshall 80 Hwy & Mc Cann Rd)

(903) 757-3436

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(903) 757-3436

410 W Marshall Ave
Longview, TX 75601
(Corner of Marshall 80 Hwy & Mc Cann Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANGELIA SANCHEZ  |  Overall Experience 
Rating:
5.0

Very clean, professionally staffed facility.

James Michael Pittmon 
Rating:
4.0

I asked for a trailer with a ramp and wasn’t given a ramp. Maybe listen better

Alexanderia Perez 
Rating:
1.0

The u haul truck I rented was dirty and had been damaged on driver's door which made it difficult to close I had to slam the door to close it I also talked to another u haul customer and they told me they had the same problem also when I returned the rental truck I told the employee about the problem with the truck and and ask her did she have another truck other than the damaged truck she rented me she replied yes and dialogue with impolite manners and I was over charged.

Charncy Willis 
Rating:
5.0

Customer did not leave a comment.

Katelyn Randolph 
Rating:
4.0

Customer did not leave a comment.

Craig Caruthers 
Rating:
5.0

Customer did not leave a comment.

Stephen Maniscalco 
Rating:
5.0

Always excellent service and professional staff.

ROBERT TEEL 
Rating:
4.0

i don’t usually give the highest rating because i believe there is always room for improvement, but everyone i dealt with was courteous, knowledgeable, and professional. Great experience!

jack phillips 
Rating:
5.0

Continue being professional and friendly. Very knowledgeable employees and explained everything well

Mozell Johnson 
Rating:
5.0

Customer did not leave a comment.

GRACIE BRISCO 
Rating:
3.0

Staffs responsible should be to ensure the information on the customers contract aligns with the vehicle. For example , the amount of gas in the vehicle, correct vehicle/license plate number as assigned. Customer should never have to return to the business as the contract amount of gas isn't the same as in the vehicle. Never assign an vehicle with dash board lights on, then more when it's returned. Customers safety and time is also valuable.

Shirley Mccraney 
Rating:
5.0

The pictures of the vehicle during the check in process were not accurate and I had to dispute several of the images.

Derek Hinckley 
Rating:
5.0

The cargo trailer I rented had a badly corroded wheel (driver's side front). You might want to address this. Also, that tire was 10 psi low. I should have checked these things when I picked up the trailer, but we were in a hurry. Sorry.

SCOTT POE 
Rating:
5.0

Very nice people's

CORDELLE HICKS  |  First Impressions 
Rating:
5.0

The experience was good and convenient. Friendly helpful staff at this location with plenty of assorted boxes and packing materials.

RANDALL KING  |  Overall Experience 
Rating:
5.0

Very busy place but very efficient! From the guys checking the equipment in to the owner ( who is 80 yrs old), it was superb!

Donna Langston 
Rating:
5.0

It was a great experience.

randall king 
Rating:
5.0

Everything was Excellent!!

Ricky Baker 
Rating:
5.0

Nothing, i love my experience there. They are always friendly and nice to me.

Khalil Black 
Rating:
5.0

Customer did not leave a comment.

Paul Edge 
Rating:
5.0

This location always goes above on beyond to assist

Daniel Hermosillo 
Rating:
5.0

Friendly, courteous, and excellent work was done installing trailer hitch.

MIKE WEBB 
Rating:
5.0

Customer did not leave a comment.

Patty Hickle 
Rating:
5.0

Customer did not leave a comment.

KIMBERYLE WHITE  |  Overall Experience 
Rating:
5.0

Best Uhaul Store ever!

Tracy Hearnsberger 
Rating:
5.0

Customer did not leave a comment.

Stephanie Pugh 
Rating:
4.0

Customer did not leave a comment.

tiffany williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Eastin 
Rating:
3.0

N/A

CHRISTOPHER CLARK  |  Online Move In 
Rating:
4.0

I rented the 4x7 trailer once before and both times the license plate bulb was hanging down in front of the license. Not a big deal but still not really up to snuff. Other than that , good equipment in good shape.

Patrick Garman 
Rating:
3.0

Drop off is a little confusing. To exit with your personal vehicle you have to drive through the building or leave through the drop off lane

George Smith 
Rating:
4.0

Please make sure the drop off signage is more visable.

Linda Chung 
Rating:
5.0

My only complaint was that there were no appliance dollies available for rent. Otherwise, I was very satisfied

Robert Eudy 
Rating:
2.0

Had roaches and lost alot of items due to mold. Had insurance coverage yet it didn't coverage my sentimental items I lost.

Tiffany Lemons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey McCune 
Rating:
4.0

Customer did not leave a comment.

Arthur Wilken 
Rating:
3.0

Customer did not leave a comment.

Deborah Owings 
Rating:
5.0

Customer did not leave a comment.

sophia ford  |  First Impressions 
Rating:
5.0

Always friendly staff

Chaleston HANCOCK 
Rating:
4.0

Customer did not leave a comment.

Lewanda Diaz 
Rating:
5.0

Customer did not leave a comment.

Barry Johnson 
Rating:
5.0

I have rented trailers of various configurations from this location probably 15-20 times over the years. They have always been fast and helpful. The selection of equipment and consistency of service have and will keep me a loyal customer.

JACK BUTTRAM 
Rating:
4.0

Customer did not leave a comment.

Robbie Black  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Ballard 
Rating:
5.0

Kristin and EJay were amazing and went above and beyond!

JUDY CARLTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Durham 
Rating:
5.0

Customer did not leave a comment.

Lesleigh Bauer 
Rating:
5.0

Kristin and EJay are wonderful and helped me with all of my needs and then some! I am very pleased with my choice to rent a unit here. Location is very secure. The checkin process was a quick and easy. Thank you for an excellent experience on moving day.

JUDY CARLTON 
Rating:
5.0

Nothing

Dennis Bragdon 
Rating:
5.0

Amazing service! I was greeted perfectly and treated with respect and kindness. I’m super happy about my experience and extremely grateful to have met the staff there. They were amazingly friend and supportive. Moving can be very hard and stressful and Kristen Garberry made it so easy and relaxing. One problem I had is I ordered an appliance dolly but was given a regular dolly. I am hoping to get a refund for that. Thank you

Jonathan Bowman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen White 
Rating:
5.0

Customer did not leave a comment.

Curtis Howe 
Rating:
5.0

John and all the staff are great! In and out in no time!

Renee Loose 
Rating:
4.0

Very friendly staff, was in and out in minutes.

George Kezerle 
Rating:
4.0

Limited parking.

Bradley Reynolds 
Rating:
5.0

Customer did not leave a comment.

Curtis Howe 
Rating:
4.0

Customer did not leave a comment.

Glen Bailes 
Rating:
5.0

Customer did not leave a comment.

Maksim Aleksandrov 
Rating:
4.0

Very professional and attentive to making sure the trailer was properly and safely attached. The trailer itself was very clean and well maintained. Thanks!

Don Valenta 
Rating:
5.0

Customer did not leave a comment.

Rick Elliott 
Rating:
5.0

Customer did not leave a comment.

Tina Ray 
Rating:
5.0

Customer did not leave a comment.

JARVIS MELTON  |  First Impressions 
Rating:
5.0

Great group of people that work there

Anna Moreau 
Rating:
5.0

Friendly owner and workers, excellent service, no improvement possible!

Dennis Bragdon 
Rating:
4.0

I requested a furniture dolly in my recent rental and I didn’t receive it in my truck. I was still charged for it. I made this known in my drop off report but was still charged for it.

Austin Cox 
Rating:
4.0

Customer did not leave a comment.

Orey Love 
Rating:
5.0

Just keep providing good customer service, like the customer service you did for me…… thank you very much for helping me get out of a pinch.

DAN ELLISON 
Rating:
5.0

Customer did not leave a comment.

Michael Soter 
Rating:
5.0

Customer did not leave a comment.

rick elliott 
Rating:
5.0

Customer did not leave a comment.

rick mcgilvray 
Rating:
5.0

THANK YOU

Les Faulds 
Rating:
5.0

Easy check out and in. Truck was clean with about 91,000 miles on it.

ROBERT STENCE 
Rating:
5.0

Always on their game!!

Chuck Whitson 
Rating:
5.0

Customer did not leave a comment.

Terry Lapic 
Rating:
5.0

Customer did not leave a comment.

MELISSA DIEHL 
Rating:
5.0

Customer did not leave a comment.

Janis Underwood 
Rating:
5.0

(Kristin G) the employee was awesome and very kind.

Kerry Hewett 
Rating:
5.0

Customer did not leave a comment.

Pamela Sanders 
Rating:
5.0

Customer did not leave a comment.

Holly Fuller  |  Online Move In 
Rating:
5.0

Friendly, and helpful staff....

TAMMY MOORE 
Rating:
5.0

Customer did not leave a comment.

Ernest Riley 
Rating:
5.0

Really the best in the area. They did all the work and were very courteous. My new source

stephen ellis 
Rating:
5.0

Have John (who runs this location) go teach the owner of the Harmony/ Gilmer location what it means to run a business. John and his team do an excellent job every time I come in. I drove 30 minutes out of my way just to rent from his location so I didn’t have to deal with the incompetence at the harmony location.

Cameron Robb 
Rating:
5.0

The staff made a horrible trip moving from out of state to Texas, into a very pleasant time using the facilities. Always pleasant and helpful to the customers! The W Marshall Ave in Longview Texas is excellent!

Sean Jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Charchio 
Rating:
3.0

Don't like the fact that truck wasn't checked in while I was there. Also girl was a little smart mouth I don't believe I went 68 miles. No one verified the milage before we left nor the gas. I didn't like the experience at all. I'm a military soldier and was never asked if I could get discount and when I did they're acted like they knew absolutely nothing. Need more knowledge personnel

Gloria Cameron  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michal williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Les Faulds 
Rating:
5.0

Great service !

KIERA GRANVLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry Hewett  |  Online Move In 
Rating:
5.0

Yes I love renting from y'all and I just love EJ she was very helpful she's the best and very beautiful

Danny Allen  |  First Impressions 
Rating:
4.0

Have all the equipment that I reserved.

Brandon Bradbury 
Rating:
4.0

The employees were very good

Kenneth Haynes 
Rating:
5.0

Customer did not leave a comment.

Chris Moore 
Rating:
5.0

Whole experience was awesome and way more convenient than a storage unit, recommend to anyone that needs a short term storage solution

Michael Collins 
Rating:
5.0

The whole experience working with you was perfect. Thank you for your time and patience with me.

Ricky Worsham 
Rating:
4.0

Not sure why I was charged for 88 extra miles??? Not at all happy with that. On top of that, I brought it back with 1/4 tank more gas than I picked it up with. I would appreciate a refund on the extra mileage charge. I had to navigate around icy roads and extend my route in order to safely drive the truck.

Robert Mersinger 
Rating:
3.0

I had a long wait behind other customers that were doing complicated arrangements, when I just needed to pick up a trailer I had pre-ordered online, and even checked in online the night before.

Dennis Bragdon 
Rating:
5.0

Customer did not leave a comment.

Sharon Bennett 
Rating:
5.0

Every person was friendly and professional. The woman that helped us was so personable and funny. She made my first rental experience so easy and fun! She was amazing!

Alayna Bergeron  |  First Impressions 
Rating:
5.0

Great customer service. Both workers were very friendly at this location. I highly recommend this location.

Rhonda Gilmore 
Rating:
4.0

Customer did not leave a comment.

Matthew Olivier 
Rating:
5.0

Customer did not leave a comment.

Donald Byrd 
Rating:
5.0

Time to put that truck to rest. Back shocks were weak and I believe a leaf spring is broken out back. Other than that, all was well.

Glen Bailes 
Rating:
5.0

Customer did not leave a comment.

SHANNON MCKEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis Wilks 
Rating:
5.0

Customer did not leave a comment.

Michelle Weston  |  Online Move In 
Rating:
5.0

Improve the headrest so the tilt can be adjusted. Also, more leg space needed for anyone over 5ft 6in

John Morris 
Rating:
3.0

Customer did not leave a comment.

Amanda Woods 
Rating:
3.0

Customer did not leave a comment.

Sharese Bell Thomas 
Rating:
1.0

For starters, don't overcharge for mileage. I was charged 200$ more for just 3 trips of unloading and loading. Even after I filled the uhaul back up to half before dropoff.

Eric Werthen 
Rating:
4.0

Customer did not leave a comment.

Lasheka Dunn 
Rating:
5.0

Customer did not leave a comment.

ryan cook 
Rating:
4.0

Customer did not leave a comment.

Jerry Wilks 
Rating:
5.0

They were open on New Years Eve which helped me a lot.

RANDALL KING  |  First Impressions 
Rating:
5.0

Everyone was super nice. I cannot imagine renting from anyone else.

JAKE BENTON 
Rating:
5.0

Customer did not leave a comment.

Basil Arnold 
Rating:
5.0

I appreciate the convenient location and the helpful staff.

randall king 
Rating:
5.0

It made absolutely no sense to be this easy to secure a storage unit online, be provided with excellent and precise instructions on finding and entering the unit to temporarily store belongings, and to move out/cancel - also online - when it was no longer needed. I panicked initially when following the online move out instructions, including uploading photos as requested. I kept getting error messages when trying to submit. I made sure pictures were no more than I MB each, but kept changing to even smaller sizes and it would still give me error messages when trying to submit. I called the facility and explained that, and the gentleman (I hate that I did not get his name), said no problem I’ll get it canceled… and that was it! From move-in to move out, absolutely amazing!

Jacquelin Joffray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Bragdon 
Rating:
5.0

Customer did not leave a comment.

DAVID GULDE 
Rating:
5.0

Customer did not leave a comment.

Dennis Bragdon 
Rating:
5.0

Customer did not leave a comment.

martin hayden 
Rating:
5.0

Customer did not leave a comment.

TAMARA MARTINEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua LaMunyon  |  Online Move In 
Rating:
3.0

I had to ask for my free month so I was not to happy about that

Tracy Rollins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aqmanda woods  |  First Impressions 
Rating:
4.0

My only negative is that my stuff came back with bugs. The staff was very good

Tianna Parker  |  Overall Experience 
Rating:
5.0

I would definitely recommend this storage facility!

WYSTA ELLIOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Juarez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA WILLIAMS  |  Overall Experience 
Rating:
5.0

Very helpful and clean buildings. I was in the new one with climate control and never had any issues. Elevator was big enough to hold two couches at once.

rusty VANWERT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE JONES  |  First Impressions 
Rating:
5.0

Mr. John is one of the most sweetest people I’ve ever met! He is always so sweet to all of his customers.

SHALADRIAN ODOM  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. Storage facility was great!

TERRI SHEPHERD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Weston  |  Overall Experience 
Rating:
5.0

My entire experience was helpful and pleasant. No regrets or complaints-which says a lot because I can be quite critical at times when I am not receiving the quality of service I expect when I am paying for it and not receiving it. Thank you.

James Christopher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryanah Capps  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAKARIAH FLAMER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Rainer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY DAVIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL BENNETT  |  Overall Experience 
Rating:
4.0

The only thing I did not like is that I had originally planned to move into a ground unit but it has to switch to second floor

KIMBERLY DAVIS  |  First Impressions 
Rating:
3.0

The only complaint is that you get someone to lease from you for a year and then you start raising the prices of the storage building. I did not leave because I needed to, it just got cheaper to move somewhere else for a couple of years before they start playing the pricing game. I'm not one just to stay because my stuff is already there. I left because pricing is cheaper down the street.

Jeffery Martin  |  Overall Experience 
Rating:
2.0

The initial terms and agreement of the contract “including when I could access my storage and couldn’t access it” was lied to and on the offfset amount of how much money I had to spend to get it. I was told I could have 25/7 access and was lied and told I could not so I ended up having to stay over night after spending $600 to rent a vehicle to come get it just to find out that I had to stay the night and also had ants in all of my belongings

NOLAN SEVERNS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IESHA JAMES  |  First Impressions 
Rating:
4.0

Thank you!

Tenesa Thompson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wanda Manning  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Justice  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valencia Davison  |  Overall Experience 
Rating:
5.0

Thank you so much! I will consider uhaul storage in the future for additional needs! I loved the climate control and it made moving in and out so much easier along with the ready to use dollys! Thank you!

STEPHANIE EDMONSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID SHAHAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDUARDO ALEMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA HANSON BROWNN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darius Turner  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Don Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CherrylJoy Tronzon  |  First Impressions 
Rating:
5.0

Good place

Thurmond Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abraham Lopez  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Autumn Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

shaquette pleasant  |  First Impressions 
Rating:
5.0

Excellent and very informative assistants

ROBERT MAYFIELD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shavoshia Chaseberry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EDUARDO ALEMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jammie McFarland  |  Overall Experience 
Rating:
5.0

Very Caring and Professional.

Marty Milam  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diara Mcneely  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rhonda digilormo  |  Overall Experience 
Rating:
5.0

Much improvement in rental office & service.

Peggy Coyne  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE JOHNSON  |  First Impressions 
Rating:
5.0

Every person we dealt with at this Location was very helpful. Would definitely recommend to others.

dwaine hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rad Royer  |  First Impressions 
Rating:
1.0

First time using Uhaul storage and my bed was completely ruined…my mattress and bed rails some how was damaged while in storage room with mold and it was brand new. No one has reached out on a resolution because I did not have insurance on my storage unit. However I was assured when I rented the unit that I shouldn’t have any worries as this was a brand new set of storage units and they were climate controlled and the unit I rented was inside. I will NEVER purchase another unit with Uhaul. I’ve moved several times over the years and I always use Secure self storage and I have NEVER had any issues with my property being damaged and the units I normally rent are outside!

NADIA HUGHES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathie Kniskern  |  First Impressions 
Rating:
3.0

Seemed hot and humid in the units

TANYA SPEARMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Siquana brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERNON COWAN  |  First Impressions 
Rating:
5.0

Top notch customer service

Nathan Bergman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS FRITTS  |  Overall Experience 
Rating:
4.0

Storage about as good as it gets...

Herman Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dwaine hall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Siquana brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

thelma dade  |  Overall Experience 
Rating:
5.0

Facility very clean and well maintained

harlo flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jammie McFarland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRIAN MILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ciera Roquemore  |  First Impressions 
Rating:
5.0

Service Good

Billy Shipp  |  First Impressions 
Rating:
3.0

They were not clear upon what building it was located in I had to go back to the office 2 times asking what building it was and then when I find the building I couldn't get in it because I wasn't instructed I had to check in and wasn't told there was a check in box I had to go back over to the office and a guy working there finally volunteered to come show me how to get in. I finally get in the building and my storage unit is all the way across the building and I have to unload outside one side of the building and carry it all the way to the other size of a football long field building. I requested a drive up storage because I have the biggest one there is and that is a lot to carry. The building is very nice and cool and even has a bathroom which was very nice but the lady at the front desk was not nice not courteous not helpful and should think about a job outside of customer service and in my opinion she is a bad choice for the representation of the uhaul company cause I would not recommend this location to anyone because of her.

Hope Reavis  |  Online Move In 
Rating:
5.0

This location was fantastic and the employee's here are exemplary

Darlene Lord  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NADIA HUGHES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene Lord  |  First Impressions 
Rating:
5.0

Knowledgeable staff. Worked as a team. Polite professional.

DAVID REED  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jettia Bradley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carmyn Darby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristy Brown  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sandra Warren  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERRENCE BURLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ednis gallion  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Denzel Owens  |  First Impressions 
Rating:
5.0

Great service !

LARI PONDER  |  First Impressions 
Rating:
5.0

I had a storage unit for 12 years at your store on W Marshall Ave, Longview, TX, and during that time I lived in Guatemala and California and Arizona. My payment was set up as auto pay and what little contact I had with the store was handled satisfactorily. I finally had a chance for someone else to move the very important stuff, to me anyhow, but I wad still in California. But the manager, Kristen Gadberry and her staff helped me get the job done. From letting me know about needing a locksmith, the keys were lost in Guatemala over 10 years ago, and what needs to be done with the few things left in the unit. The lady, or ladies that answered the phone were friendly, helpful, and efficient. Just like what 'Good Customer Service' should be. This ended out 12 year relationship on a very positive note. Thank You Penny Acrey. Unit # 1054 apenny55555@gmail.com

PENNY ACREY  |  Overall Experience 
Rating:
5.0

Quick easy and to the point!! Would recommend to anyone in need

William Bagley  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NAKIA MYSER SMITH  |  Overall Experience 
Rating:
5.0

Staff was personable, professional and helpful. The young man who assisted me went out of his way to accommodate me (a senior citizen).

James Christopher  |  First Impressions 
Rating:
5.0

The staff were wonderful and calming to have after a long frustrating trip!

Sean Jenkins  |  First Impressions 
Rating:
1.0

I was having financial problems diue to a divorce and loss of job so I was a few months behind on storage rent. I knew it was getting ready to be auctioned off however I was corresponding with management and other employees the whole time prior to the auction. I was under the impression that I would Be able to come in and pay as soon as I got my 1st check from my new job....or at the very least come get my stuff out of the storage. I pleaded several times via email " please do not let my stuff go up for auction"... I stated that there were important things to me inside unit- my childs baby pictures, all of our christmas stuff, memorabilia , etc.... One of the employees said that they were supposed to have pulled my unit So that it did not go up for auction. When I went in to pay like I said I would my storage unit was completely emptied out and had been auctioned off for the past 2 weeks to various people who knows where and all of my stuff is just gone and I will never get it back. There's nothing I can do about it because I was late making payments So it's ultimately my fault.... But for a big company like u-haul- that money i owed was nothing to the them but that stuff in the storage was everything to me. I have no words right now .

Traci Cotten  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shana Banks  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Janet Beck  |  First Impressions 
Rating:
5.0

I wish pro-rated prices were allowed when unforseen, verifiable issues arise.

Michele Whitaker  |  First Impressions 
Rating:
5.0

Every one was so very nice, what I like most of all when I had A stumbling block they cared and understood. Thank you, God Bless🙏🙏🤗🤗

Penny Bush  |  Overall Experience 
Rating:
5.0

She was very nice to me and my husband

sharon cannon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mike andrews  |  First Impressions 
Rating:
3.0

The online process was smooth. However it said we where going to have 24 hour access. That was a lie. I was at my storage at 8:45 closer to 9 pm and I was not able to get in. We did call the general manager and she was no help at all. I would advice customers not to use online and just go up to the place of business so you won’t be mislead.

Dayanna Roacho  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DAVID ALAN AMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tori Whiteside  |  First Impressions 
Rating:
5.0

Thanks to the staff for helping me get the unit (in Nov 21) and to returning the unit (in April 22),

RONNIE NUGENT  |  Overall Experience 
Rating:
3.0

I was disappointed because I was there only a week and couldn’t get a prorated price on my unit. There should be a way the customer service rep can make & do this for the customer

Nicole Dixon-Wright  |  Overall Experience 
Rating:
5.0

Thank you for allowing me to rent a storage place. I will gradually rent again. I will definitely recommend others to rent from uhaul.

Jeannetta Mack  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron Davis  |  Overall Experience 
Rating:
5.0

Best uhaul place I know of.facility and people were great..

RODNEY WYNN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Johnson  |  Online Move In 
Rating:
5.0

My name is officer Justice and I work in law enforcement and I was very impressed with the professionalism of the general manager kristin Gadberry

Kevin Justice  |  First Impressions 
Rating:
3.0

With the rainy day some water when in and like 2boxes got wet and damaged some stuff (sad).

ITZA VILLATORO  |  Overall Experience 
Rating:
5.0

Mrs. Gadgetry is amazing to work with. The other staff is diplomatic and very helpful. I have never seen a cleaner business in Longview.

SOLOMON BADDERS  |  Overall Experience 
Rating:
1.0

Items were stolen and I was told I was at fault

LaDarrius Charles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sheri Dowland  |  First Impressions 
Rating:
3.0

Because some of the personnel shouldn't be personnel and then there was another young lady that was over them all did an excellent job

gerald carter   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George Horman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA WOOLRIDGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desiree Scarlett  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PAMELA VAIL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Grube  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE JONES  |  Overall Experience 
Rating:
5.0

Moving back to Texas from Illinois is a trying experience anyway, very very long drive. But having to deal with the staff was above all the best. I rented a Uhaul trailer as well as renting the unit and unloading the trailer and returning the trailer, no a bad experience at all. Staff was very friendly and helpful.

RONNIE NUGENT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina Cooper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN HENSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

REGINA VALENTINE-MITCHELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaderic Rocquemore  |  Overall Experience 
Rating:
5.0

They were very helpful and always polite

Larissa Rosborough  |  Overall Experience 
Rating:
5.0

I think it was Brittney who helped us she was so sweet and helpful and maded sure we were taken care of . Very good place

Wayne MCCLUSKEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VINCENT BROWN  |  Online Move In 
Rating:
5.0

All of the employees were extremely nice to my husband and me. We have had a unit for about 4 years. If i ever need another storage unit i will be back to see you. Thanks for all your help June Crane

June crane  |  Overall Experience 
Rating:
5.0

Excellent customer service. Ive been having a rough time lately and was being pretty rude with the staff. They handled me well.

sarah black  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHANTELLE KNIGHT  |  Overall Experience 
Rating:
5.0

Excellent customer service all around the board with this location. Staff members very helpful.

SONDRA THOMAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keeton johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisha Rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBYN PICKERING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SOGUNDA STRANGE  |  Overall Experience 
Rating:
5.0

I had a great experience.

John Dillard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUDY TIDWELL  |  First Impressions 
Rating:
5.0

Outstanding service. Could not have been more happy with the service and friendliness of Staff. Top notch

RICHARD HACKETT  |  Overall Experience 
Rating:
5.0

It is the personnel that make a business and the employees at this U-Haul are excellent. We were greeted quickly and the were very helpful, all with a positive attitude. Thanks

RODGER KAUFFMAN  |  Overall Experience 
Rating:
5.0

Thank you

Nicholas Stokes  |  Overall Experience 
Rating:
5.0

The ladies in the morning are the greatest

RONALD JONES   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tluang Lian  |  First Impressions 
Rating:
5.0

Great experience

Becky Waldman  |  First Impressions 
Rating:
5.0

Great new uhaul

Alexis McCray  |  First Impressions 
Rating:
5.0

Very well organized

michael wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob Sanders  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shirley Ulbrich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin Harrison  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PRICE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernard Barrow  |  First Impressions 
Rating:
4.0

they need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.

Richard Jones  |  Online Move In 
Rating:
2.0

...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!

LaMonte Ward  |  Overall Experience 
Rating:
5.0

Great people and great place

RODNEY WYNN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Goldsmith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Goldsmith  |  First Impressions 
Rating:
5.0

Very helpful and fast

Kimberly Gann  |  First Impressions 
Rating:
3.0

I was given a smaller storage unit for the size of truck I needed. I had to go to another storage unit But was given the wrong address and had to come back and rent a unit that was more expensive than I was told the price would be. We did not get home until after Midnight I wasted mileage and gas!

DEBORAH MICHELLE BURNS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Ahquin  |  Overall Experience 
Rating:
5.0

It was a wonderful experience. Everything was on point. I would definitely use U-Haul again & highly recommend them , to anyone. Thanks again for good service.

ZETTA ADAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STACEY STANLEY  |  First Impressions 
Rating:
3.0

I didn't know the unit was upstairs. That was incredibly difficult and inconvenient.

Sarah Black  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Gentry  |  Overall Experience 
Rating:
5.0

Everyone was helpful with a great attitude!

Joseph Cook  |  Overall Experience 
Rating:
5.0

I was a pleasure doing business with Kristin Gadberry and the staff. Good job Kristin.........

randy sides  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Sutton  |  First Impressions 
Rating:
5.0

Great experience..

Joseph Cook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose espiricueta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude Shambare  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jasmine thurmond  |  Overall Experience 
Rating:
5.0

The only issue I had is that a rodent chewed up my cord to my dryer. However the staff at the U-Haul in Longview was extremely helpful.

Iesha Sanders  |  Overall Experience 
Rating:
2.0

There were water damage all over my furniture and mice feces. I haven’t heard from anyone from there about it. Then there where ants all in my tub boxes.

Tonika Satcherwhite  |  Overall Experience 
Rating:
5.0

everyone was so nice

Iesha Sanders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICA MURRAY  |  Overall Experience 
Rating:
3.0

To Long for proper info.too expenses no discounts all

Tracy Jones  |  First Impressions 
Rating:
5.0

Everyone did a great job. Clean!!

jerry Cade  |  Overall Experience 
Rating:
5.0

Brittany was friendly and outstanding! I'm guessing she's your best employee!

Nicholas Stokes  |  First Impressions 
Rating:
5.0

The Longview storage facility staff was outstanding! Helpful, understanding, friendly....above and beyond!

christie williams  |  First Impressions 
Rating:
3.0

The staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.

Megan Russell  |  Overall Experience 
Rating:
3.0

We booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.

Megan Russell  |  First Impressions 
Rating:
5.0

Na

Theresa Jones  |  Overall Experience 
Rating:
4.0

Everything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.

CYNTHIA PORRAS  |  Overall Experience 
Rating:
4.0

Slow, very slow

Christine Graham  |  Overall Experience 
Rating:
4.0

I'm pleased and satisfied this location has provided for me every time

Anderus Brewer  |  Overall Experience 
Rating:
4.0

Nice and clean but under staffed

Anderus Brewer  |  First Impressions 
Rating:
3.0

...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...

LaMonte Ward  |  First Impressions 
Rating:
3.0

The gentlemen that helped me were fantastic. But the storage unit we were promised we didn’t get but received two smaller ones that wouldn’t fit our stuff.

Joshuah Sparks  |  Overall Experience 
Rating:
1.0

This has been the worst experience I have ever had with a company's customer service. My calls to this location were always automatically forwarded to U-Haul's customer service who in turn would say

kayla hounshell  |  Overall Experience 
Rating:
5.0

I will recommend this facility to family & friends

lacedra johnson  |  Overall Experience 
Rating:
5.0

Spacious

Mohammad Al Ahmadi  |  Overall Experience 
Rating:
5.0

Good

JEFF Schultz  |  First Impressions 
Rating:
5.0

Employees were very nice and helpful!

Lasca Palmer  |  First Impressions 
Rating:
5.0

Helpful staff and great services! Would highly recommend this U-Haul location.

Morgan Mann  |  Overall Experience 
Rating:
4.0

Caleb was great

Teron Smith  |  Overall Experience 
Rating:
5.0

Very pleased with the staff for taking care of me and wife's needs on a BIG move to Chicago. Special thanks to Cody and David...they were tremendous!!!

Anderus Brewer  |  Overall Experience 
Rating:
5.0

Cody was really great and very helpful. The older gentleman (sorry, I can't remember his name), was really helpful as well. Cody went above and beyond to help assist us.

GEORGE SMITH  |  Overall Experience 
Rating:
5.0

Mr. David Graham is a jewel. Very personable and hands on.

TIM MCNARMARA  |  Overall Experience 
Rating:
4.0

My rent was due on the 13th and I paid it.I moved on the 20th and lost three weeks off money as I was told there would be no refund. We left the space in perfect condition.

CLARA LANDERS  |  Overall Experience 
No reviews have been submitted for this location.

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